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Frontier Airlines Reviews and Ratings

Check 53,012 verified passenger reviews to find out if Frontier Airlines is good. Find out how travelers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable fares
Convenient booking process

Cons

Frequent delays, cancellations
Additional fees
Poor customer service during problems
Uncomfortable seating

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Frontier Airlines reviews

2.01

Terrible
(34)
Poor
(4)
Average
(0)
Very Good
(0)
Excellent
(0)

Marlena B

Verified | Oct 24, 2026

Chicago-Los Angeles
Economy

Flight delay

This is the first and last time I fly frontier. They ruined my first solo trip. 3 hour delay. Missed connection. Redirected to an airport with no rental cars. They lost my luggage. I had no clothes to go to the concert I planned to attend that evening. It was a horrible experience.

Chicago-Los Angeles
Economy

Laila H

Verified | Oct 7, 2026

Denver-Los Angeles
Economy

Flight cancelation notice was given...

Flight cancelation notice was given by email in less than 8 hours at night when I was sleeping to catch the flight in the morning. I still went to the airport to inquire and possibly rebook for next flight. Rebooking options were more than 12 to 24 hours past with an indirect route with potentially another 12+ hours of flight duration including connecting flights in opposed to my direct flight of around 2hours. My five day trip was ruined and my hotel refused to refund the reservation money and so did my car parking reservation company. I lost prebooked hotel and parking reservation money. Fortunately the airlines did refund the flight money upon call. However my planned 5 day vacation was ruined along with the stress of losing money for prebooked reservations. I did not receive any further communications from Frontier except the cancelation notice at 3:40am on July 19 2026. I was suppose to depart at 8:20 am on July 19 2026, that is less than 5 hours for a cancelation notice.

Denver-Los Angeles
Economy

Comments

Passenger rights expert: Did you know that you can claim up to $700 compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

Kenneth K

Verified | Oct 7, 2026

Denver-New York
Economy

I also made a DOT compliant, but fr...

I also made a DOT compliant, but frontier airlines is hiding under the loophole 14 CFR § 250.6(b) without providing detailed information about why there is a switch in aircraft. No Evidence.

Denver-New York
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Denied boarding? You could be due up to $700.

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Nicholas J

Verified | Oct 7, 2026

Orlando-New York
Economy

Frontier informed us that the fligh...

Frontier informed us that the flight was oversold and that there were no seats available for us. As a result, we were involuntarily denied boarding. Frontier subsequently rebooked us onto another flight departing Orlando at approximately 3:30 PM, arriving after 6:00 PM, and, importantly, arriving at a different New York-area airport on Long Island rather than LaGuardia Airport, our originally ticketed destination.

Orlando-New York
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to $700 back for Denied boarding.

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Alyssa C

Verified | Oct 7, 2026

Cleveland-San Francisco
Economy

My flight was delayed for 3 hours a...

My flight was delayed for 3 hours and my luggage was left in Cleveland and wasn’t delivered until August 1 st @ 1:00 pm. I had expensive items stolen out of my luggage. I never signed for my bag the just drop it off at the door and left.

Cleveland-San Francisco
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Baggage problem, you may be owed up to $4,700 in compensation.

Check your claim here.

Titus C

Verified | Oct 7, 2026

New York-Houston
Economy

Our flight was canceled at 4am the ...

Our flight was canceled at 4am the morning of when we were supposed to fly out at 10am, was only able to book for the next day for a nonstop flight at 10:21pm that got delayed 2 times. we end up leaving at 1:14am and had to be at the airport by 10:16pm because tsa was closing and we would not be able to get in.

New York-Houston
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to $700 for Flight cancellation.

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Veronica G

Verified | Oct 7, 2026

Houston-Cleveland
Economy

I abroad my flight from Houston to ...

I abroad my flight from Houston to Las Vegas as landed to Las Vegas getting ready to board my flight to Cleveland the baggage claim people from Frontier called me and told me that they wasn't able to put my bag on that flight so they put it on the next flight to Cleveland and they told me to pick it up from Cleveland Frontier baggage claim.

Houston-Cleveland
Economy

Comments

Passenger rights expert: That Baggage problem might not be a total loss — you could still claim up to $4,700 in compensation.

Check here.

Journey Y

Verified | Oct 7, 2026

Houston-Denver
Economy

I went to check in and they refused...

I went to check in and they refused us and they said that we will get a refund and we had to book another flight with another company because they proposed alternatives that doesn’t match with our engagements and we had to book a hotel to stay.

Houston-Denver
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight cancellation, you may be entitled to up to $700 in compensation.

Want to see if you’re eligible?

Patrick M

Verified | Oct 7, 2026

Minneapolis-Denver
Economy

When my partner and I went to board...

When my partner and I went to board flight from MSP to DEN departing at 10:15 am, on June 26th we were informed that we did not have seats. They put us in line to the ticket agent who informed us that they had downsized the plane and 20 people would be denied boarding. They handed us a card that had a QR code that simply linked to their refund info page. They also handed us a sheet titled “Notice to Passengers if Denied Boarding”.

Minneapolis-Denver
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to $700 compensation for Denied boarding.

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Layla C

Verified | Oct 7, 2026

Dothan-San Francisco
Economy

The gate agent assured us (a crowd ...

The gate agent assured us (a crowd of passengers)that our expenses would be reimbursed. I called customer services at the gate and the agent assured me of the reimbursement Customer service would only rebook. However the next flight wasn't until 4 days later. I had already missed an additional day of work because we weren't notified of the delay until 7pm. They only option i had was to schedule a last minute flight. I also needed a rental car to leave the airport.

Dothan-San Francisco
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to $700 compensation for Flight cancellation.

Check your eligibility here.

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Frontier Airlines Ratings

All-time Rating & Reviews

Average Star Rating

2.01

Total Reviews count

53012

Review Sites Distribution

AirAdvisor
2.01
53012 (100%)
TripAdvisor
2
29275 (55.3%)
Yelp
1.4
5628 (10.6%)
ConsumerAffairs
1.1
3121 (5.9%)

Kayak
2.8
2606 (4.9%)
Cheapflights
2.8
2601 (4.9%)
Momondo
2.8
2600 (4.9%)
Google
2.5
1831 (3.5%)
TrustPilot
1.2
1725 (3.3%)
PissedConsumer
1.4
1570 (3%)
Flight Radar
3.35
1477 (2.8%)
Airline Ratings
1.69
156 (0.3%)
eSky.eu
3.5
96 (0.2%)
Influenster
2.9
90 (0.2%)
Airlines-Inform
2.97
79 (0.1%)
SiteJabber
2.1
20 (0%)
FlightReport
2.85
9 (0%)
Reviews.io
1
5 (0%)
Productreview
1
1 (0%)
SkyTrax Ratings
3
(%)
Tiket2
2
(%)

Join the conversation! What do you think of Frontier Airlines

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.01

53012

2/5 overall

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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Frontier Airlines by following the steps below
1. Fill in the feedback and claims form on the Frontier Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Frontier Airlines Reviews and Ratings

Pros

Cons

Pros

Cons