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Air Canada Reviews and Ratings

Check 59,466 verified passenger reviews to find out if Air Canada is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Friendly, attentive staff
Cabin comfort
Proactive handling of problems
Good in-flight entertainment

Cons

Frequent delays, cancellations
Poor customer service
Inconsistent premium service quality
Baggage handling problems

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

Air Canada reviews

3.09

Terrible
(22)
Poor
(7)
Average
(9)
Very Good
(0)
Excellent
(5)

Faye P

Verified | Nov 9, 2026

Dallas-Fort Worth-Toronto
Economy

The flight was delayed because ther...

The flight was delayed because there was no employees to fly the plane or stewardess. The flight was terrible delayed. We missed our bus to take us back home.

Dallas-Fort Worth-Toronto
Economy

Comments

Passenger rights expert: Did you know that you can claim up to $600 compensation for Flight delay in most cases?

Check if you can claim compensation here.

August A

Verified | Nov 9, 2026

Brussels-Toronto
Economy

I was denied boarding on the Brusse...

I was denied boarding on the Brussels to Toronto leg due to an issue with Air Canada's travel system, they could not issue me a boarding pass. I was not the only traveller with this issue. As a result I had to be booked on another flight to London before finally arriving in Toronto, more than 3 hours after scheduled.

Brussels-Toronto
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Denied boarding? You could be due up to $600.

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Kailey B

Verified | Nov 9, 2026

Toronto-Bogota
Economy

They had to put me in another fligh...

They had to put me in another flight with Avianca Airline. That added another connection to bogota comlombia. That added over 5hours delay to my destination at sao paulo brazil.

Toronto-Bogota
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to $600 back for Flight delay.

Start your check here.

Shepard R

Verified | Nov 9, 2026

Cincinnati-Lisbon
Economy

This airline cancelled my flight to...

This airline cancelled my flight to Lisbon as well and as a result I got there a day late after my program already started. Then on the way home I landed in Toronto and was walking to my gate when they sent a message saying my flight was cancelled and they rebooked me to have two more flights instead of the direct to CVG. They then lost my bags and so I had to drive back to airport today to recover them and my suitcases got so damaged that they can no longer be used. I also had to pay for seats on the two planes home.

Cincinnati-Lisbon
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight cancellation, you may be owed up to $600 in compensation.

Check your claim here.

Flora M

Verified | Nov 9, 2026

Toronto-Atlanta
Economy

We arrived after 11 am. First delay...

We arrived after 11 am. First delay notification came in at 2:45 pm we were already at airport. the email said fight delayed by two hours because: This flight is delayed because we need to change the aircraft. Later there was an announcement that there were some mechanical issues and we had to wait, to resolve that. Gave a voucher of $15.00 to buy food. I had to spot work half day earlier. Had I known of the delay earlier I would have kept working and not lost hours/revenue. My partner as well had to stop earlier. Also arriving late did not allow us to rest prior to our conference. We lost hours of work/wages.

Toronto-Atlanta
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to $600 for Flight delay.

See if you can claim now.

Everest L

Verified | Nov 9, 2026

Denver-Toronto
Economy

We were halfway through the flight ...

We were halfway through the flight and they turned us around, made us deboard, go grab a checked bags then recheck the bags, go through security again and now the flight is delayed by 4 hours.

Denver-Toronto
Economy

Comments

Passenger rights expert: That Flight delay might not be a total loss — you could still claim up to $600 in compensation.

Check here.

Zaylee M

Verified | Nov 9, 2026

Frankfurt-Denver
Economy

When I arrived at Frankfurt on 25/3...

When I arrived at Frankfurt on 25/3 I was informed that, Flight was Canceled till the next day the 26/3, I was given a hotel voucher.

Frankfurt-Denver
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight delay, you may be entitled to up to $600 in compensation.

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Duncan F

Verified | Nov 9, 2026

Toronto-Denver
Economy

It was delayed 2 hours and 50 minut...

It was delayed 2 hours and 50 minutes but the airline refused to pay compensation as it’s 10 minutes less than the 3 hours delay policy.

Toronto-Denver
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to $600 compensation for Flight delay.

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Palmer L

Verified | Nov 9, 2026

Atlanta-Toronto
Economy

Our flight from Atlanta to Toronto ...

Our flight from Atlanta to Toronto aboard Air Canada was set for a 4:10 p.m. departure on Friday, May 2. The plane that we were scheduled to take was late arriving at the gate in Atlanta due to mechanical issues, a reason that was never articulated to the assembled passengers by Air Canada personnel. Nonetheless, the plane finally flew at approximately 9:00 p.m., which prevented us from reaching our connecting flight in Toronto aboard the same plane for a local time departure of 7:10 p.m. direct to Zurich, Switzerland. Our only meal that evening was one we paid for ourselves in the Atlanta Airport. There was NO food or drink provided on our flight to Toronto!

Atlanta-Toronto
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to $600 compensation for Flight delay.

Check your eligibility here.

Raylan J

Verified | Nov 9, 2026

Atlanta-Seoul
Economy

The original plane boarded accordin...

The original plane boarded accordingly to schedule at 1:10pm then the flight broke while on the tarmac. I deplaned at 2:45pm and the new flight was scheduled to depart at 6:45 pm. $30 food vouchers was given for the delay along with $100 credit. Due to the delay, arrival time was changed from 5pm to 11pm at night in Seoul which caused me to miss available public transportation to get to my housing.

Atlanta-Seoul
Economy

Comments

Passenger rights expert: Flight delay might mean you’re owed up to $600 in compensation.

Find out if you can make a claim now.

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

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Air Canada Ratings

All-time Rating & Reviews

Average Star Rating

3.09

Total Reviews count

59466

Review Sites Distribution

AirAdvisor
3.09
59466 (100%)
TripAdvisor
3
33458 (56.4%)
Kayak
3.55
10000 (16.9%)
Flight Radar
4
6065 (10.2%)

Glassdoor
3.3
3400 (5.7%)
TrustPilot
1.3
1541 (2.6%)
ConsumerAffairs
1.5
1140 (1.9%)
Yelp
1.5
1008 (1.7%)
Google
2.6
810 (1.4%)
FlightReport
3.8
431 (0.7%)
Airline Ratings
2.34
315 (0.5%)
PissedConsumer
1.8
284 (0.5%)
eSky.eu
3.9
252 (0.4%)
Productreview
1.4
211 (0.4%)
SiteJabber
1.7
86 (0.1%)
Influenster
3.5
86 (0.1%)
Airlines-Inform
3.4
8 (0%)
SkyTrax Ratings
4
(%)

Join the conversation! What do you think of Air Canada

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.09

59466

3/5 overall

3 ways to claim compensation from Air Canada

Option 1 - Write a review - Tell other passengers what you want compensating for.
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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Air Canada by following the steps below
1. Fill in the feedback and claims form on the Air Canada website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Air Canada Reviews and Ratings

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