17% of reviewers learnt about & won compensation with AirAdvisor’s help
Kurt M
Verified | Oct 7, 2024
- Toronto-London
- Economy
Initial flight was cancelled...
Initial flight was cancelled due to a fault with the aircraft this was shortly after we were boarded. AC did sort out a hotel and provided us with 30$cad worth of food vouchers. A shuttle was provided but ended up taking an uber due to shuttle/drivers not being showing up for ~1hr. Re-allocated a 1300hrs AC flight flying to BOSTON, USA to then take a BA flight to LHR. I however did not have a US visa so I applied/paid for one however this not clear in time for the flight so I was unable to take this flight. The visa had then cleared around 30-75 mins after I was due to leave. I was then rebooked onto a direct flight to LHR with BA leaving at 2200hrs (this was later cancelled as well however BA have since compensated me for this). As a result of the initial cancellation with AC my return home was 3 days late, I had to keep changing ULEZ dates for travel back as well as arranging further pet care.
- Toronto-London
- Economy
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