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Air Canada Reviews and Ratings

Check 59,466 verified passenger reviews to find out if Air Canada is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

  • plus Friendly, attentive staff
  • plus Cabin comfort
  • plus Proactive handling of problems
  • plus Good in-flight entertainment

Cons

  • minus Frequent delays, cancellations
  • minus Poor customer service
  • minus Inconsistent premium service quality
  • minus Baggage handling problems
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Air Canada reviews

3.09

  • star
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  • Terrible

    (22)
  • Poor

    (7)
  • Average

    (9)
  • Very Good

    (0)
  • Excellent

    (5)
  • star
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Sean T

verifbadgeVerified | Jan 21, 2026

  • Barcelona-Newark
  • Economy

Flight delay

They offered meals, snacks, and beverages, but the meal could have been a lot better. The food was not that flavorful, and the bread was a bit tough & difficult to cut. Also our flight was delayed about 3 hours because of technical issues, which is not necessarily their fault, but it did inconvenience us and made a long day without much rest, even longer and exhausting. We were given $30 each (Canadian dollars) each in vouxhwrs for food & drink to compensate, but that was barely enough money to get a meal at the airport, let alone some snacks and a drink. They were communicative about the issues and delay times. And, as always, the legroom on the plane, which isn't necessarily the airline's fault, but the design of the airplane maker, could be much better for the economy seats. I am 6'2", which is not unusually tall, and I have literally, an inch or less of space between my knees and the seat in front of me. And that space disappears as soon as the person sitting in front of me reclines their seat. And I am not able to recline in my seat, because it pushes my knees even further forward. If the airlines and airplane makers didn't try to maximize profits by squeezing as many people in a small space as possible, like sardines in a tin, and valued people's comfort more, than this would not be an issue.

  • Barcelona-Newark
  • Economy
  • star
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Modupe A

verifbadgeVerified | Jan 21, 2026

  • Tampa-London
  • Economy

Flight delay

This flight Air Canada on ground, check-in and on board staff were excellent with service for passengers. They notified us of flight delay due to mechanical problem. Meals were served in a timely manner and clean up was also very quickly done so I was very happy with the flights and connections airports were pleasant and warm!

  • Tampa-London
  • Economy
  • star
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Stephen W

verifbadgeVerified | Jan 18, 2026

  • Toronto-Nashville
  • Economy

Denied boarding

Over enjoyed our first experience traveling internationally. .the only thing was luggage mishandling that ended up costing us 9 here’s. We got home at 3am est time instead of 3 pm est

  • Toronto-Nashville
  • Economy
  • star
  • star
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Clara G

verifbadgeVerified | Dec 31, 2026

  • Toronto-Dallas-Fort Worth
  • Economy

Flight cancellation

I was in the terminal all day. When I finally got information on my very late departure time due to an all day mechanical, I was told I had a voucher on my phone. The App was not updating and I had to pay the restaurant bill myself. I walked up to two ladies, customer service reps, (Ha!) and they walked away from me telling me they are closed. I advised I was only needing a voucher, they repeated, we are closed and casually walked away. This was at YYZ in the vicinity of Hearth restaurant.

  • Toronto-Dallas-Fort Worth
  • Economy
  • star
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Rosalie S

verifbadgeVerified | Dec 31, 2026

  • Tampa-Toronto
  • Economy

Flight delay

I am 79 years old.wanted to spend as much time with my family as I was able to for Christmas.I lost almost a full day ,not to mention I had to return home and drive twice to the airport. then booking a hotel until family could come for me the next day.very very inconvenient..

  • Tampa-Toronto
  • Economy
  • star
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Natalie W

verifbadgeVerified | Dec 28, 2026

  • Orlando-Quebec
  • Economy

Flight cancellation

Lost and damaged luggage. Multiple flights cancelled and delayed, not due to weather, due to mechanical issues. Arrived at destination late

  • Orlando-Quebec
  • Economy
  • star
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Jessie D

verifbadgeVerified | Oct 27, 2025

  • Barcelona-Los Angeles
  • Economy

Flight cancellation

Air Canada should have more staff to asssist seniors who needed help when the flight is delayed . We senior passengers had a hard time searching for the customer service lugging our luggage all over the airport.

  • Barcelona-Los Angeles
  • Economy
  • star
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Arlene E

verifbadgeVerified | Oct 26, 2025

  • Barcelona-Los Angeles
  • Economy

Flight cancellation

What can I say about Air Canada. I was hoping the last leg of our vacation is comfort as we travelled back to LAX from Europe after 3 weeks of traveling. It wasn’t, they cancelled our flight, re scheduled twice with 2 stops overs, accommodation and transports were confusing. It made our trip so exhausting, with No sleep, tired and feeling sick. So far my worse yet.

  • Barcelona-Los Angeles
  • Economy
  • star
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Mario D

verifbadgeVerified | Oct 24, 2025

  • Newark-Rome
  • Economy

Flight delay

Horrible service if they cancel without prior notice , they not only wouldn’t refund my money but charged me right before the cancellation for an upgrade and they wouldn’t refund neither

  • Newark-Rome
  • Economy
  • star
  • star
  • star
  • star
  • star

Christopher M

verifbadgeVerified | Oct 23, 2025

  • Chicago-Tokyo
  • Economy

Denied boarding

I have taken Air Canada the 1st time which did a good job. The 2nd time is where my flight had a delay in which my connecting flight to wouldn't take me on board within 20 minutes reaching Montreal. I never been this frustrated for something i had no control even where I booked in advance.

  • Chicago-Tokyo
  • Economy

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Air Canada Ratings

All-time Rating & Reviews

Air Canada customer review scores from various review websites. Average Star RatingAir Canada customer review scores from various review websites.

Average Star Rating

3.09
  • star
  • star
  • star
  • star
  • star
Total number of reviews for Air Canada Total Reviews countTotal number of reviews for Air Canada

Total Reviews count

59466
Average rating collected from all review sites. Some scores have been adjusted to 5-star scale Review Sites DistributionAverage rating collected from all review sites. Some scores have been adjusted to 5-star scale

Review Sites Distribution

  • dist

    AirAdvisor

    3.09

    59466 (100%)

  • dist

    TripAdvisor

    3

    33458 (56.4%)

  • dist

    Kayak

    3.55

    10000 (16.9%)

  • dist

    Flight Radar

    4

    6065 (10.2%)

  • dist

    Glassdoor

    3.3

    3400 (5.7%)

  • dist

    TrustPilot

    1.3

    1541 (2.6%)

  • dist

    ConsumerAffairs

    1.5

    1140 (1.9%)

  • dist

    Yelp

    1.5

    1008 (1.7%)

  • dist

    Google

    2.6

    810 (1.4%)

  • dist

    FlightReport

    3.8

    431 (0.7%)

  • dist

    Airline Ratings

    2.34

    315 (0.5%)

  • dist

    PissedConsumer

    1.8

    284 (0.5%)

  • dist

    eSky.eu

    3.9

    252 (0.4%)

  • dist

    Productreview

    1.4

    211 (0.4%)

  • dist

    SiteJabber

    1.7

    86 (0.1%)

  • dist

    Influenster

    3.5

    86 (0.1%)

  • dist

    Airlines-Inform

    3.4

    8 (0%)

  • dist

    SkyTrax Ratings

    4

    (%)

Join the conversation! What do you think of Air Canada

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Star ratings breakdown

  • Ease of compensation and refunds
  • In-flight entertainment (WiFi, TV, movies)
  • Baggage policy & handling
  • Cleanliness
  • Customer service
  • Check-in and boarding
  • Value for money
  • Food and beverage
  • Legroom & seat comfort
  • Ticket change & cancellation flexibility
Air Canada logo

3.09

59466

  • star
  • star
  • star
  • star
  • star

3/5 overall

  • 2/5
  • 2/5
  • 3/5
  • 3/5
  • 2/5
  • 3/5
  • 2/5
  • 2/5
  • 3/5
  • 1/5

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