NO WIN, NO FEE - EVER
We cover all legal costs, including court
YOUR CLAIM WINDOW MAY BE CLOSING
Just 3 minutes – add your flight number
YOUR DATA STAYS PRIVATE
Encrypted. Never shared with third parties
RATED 4.5/5 AFTER 28,876 REVIEWS
830,000 cases, 98% of court cases won

Air Canada Reviews and Ratings

Check 59,466 verified passenger reviews to find out if Air Canada is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Friendly, attentive staff
Cabin comfort
Proactive handling of problems
Good in-flight entertainment

Cons

Frequent delays, cancellations
Poor customer service
Inconsistent premium service quality
Baggage handling problems

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Air Canada reviews

3.09

Terrible
(22)
Poor
(7)
Average
(9)
Very Good
(0)
Excellent
(5)

Sofia F

Verified | Oct 22, 2025

Toronto-Rome
Economy

Flight cancellation

The experience we had with Air Canada was horrible once the flight was cancelled they told all passengers to leave so they wouldnt deal with rebooking people on alternate flights. We lost our original car rental and had to pay an exuberant fee for a new rental when we reached our destination a day late. It was unprofessional, my husband and I paid for seat selection and they wouldnt even compensate us for the cost we incurred for a flight we didnt even take. I will avoid to the most extend taking any Air Canada flights as they handled the entire situation very poorly.

Toronto-Rome
Economy

Jared H

Verified | Oct 13, 2025

Dallas-Fort Worth-Vancouver
Economy

Flight delay

All was good except for our luggage not being put on the plane and had to wait until the next day to see if our luggage showed up.

Dallas-Fort Worth-Vancouver
Economy

Shank P

Verified | Sep 20, 2025

Toronto-Denver
Economy

Outstanding Inflight Service by Archie – Air Canada

Outstanding Inflight Service by Archie – Air Canada I’d like to take a moment to recognize the exceptional inflight service provided by the Air Canada crew, with a special shoutout to Archie. Archie, a tall and incredibly professional flight attendant, truly stood out for his friendly demeanor, respectful attitude, and impeccable service. His attention to detail and warm approach made the flight experience not only comfortable but memorable. Archie is a shining example of the kind of service that makes Air Canada stand out, and he is undoubtedly a valuable asset to the airline. Thanks to Archie, I look forward to flying with Air Canada again. Thank you, Archie, and thank you, Air Canada.

Overall

none experienced
service

Toronto-Denver
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for in most cases?

Check if you can claim compensation here.

Mary K

Verified | Sep 6, 2025

Toronto-Ottawa
Economy

Flight delay

Nice service . Nice flights except for delay in Toronto going to Ottawa. Was offered a food stipend but it came too close to departure time.

Toronto-Ottawa
Economy

Elizabeth S

Verified | Sep 3, 2025

Vancouver-San Francisco
Economy

Denied boarding

I am writing to formally report an incident involving Air Canada staff that occurred on September 1, 2025, at Gate 80, approximately 12:55 p.m., prior to boarding Flight UA8577 / AC566 to San Francisco (SFO). I am a 70-year-old passenger with a hip condition that significantly limits my mobility. When pre-boarding was announced for elderly passengers, individuals with disabilities, and those traveling with children, I approached the gate and presented my boarding pass. The gate agent—a woman of Asian descent—refused to allow me to board, stating that I was in Section 3 and therefore not eligible. I explained my physical limitations, but she dismissed my concern. Later, as I continued to wait on my injured leg, I returned to the counter to clarify. She then claimed my ticket had already been scanned and used, which was incorrect. I had not boarded, and my daughter and two grandchildren were still behind me in line. Despite my insistence that the ticket was valid and unused, she refused to recheck it and told me to step aside. Her tone was dismissive, and she did not offer any apology for the confusion or inconvenience. I was left standing in discomfort, and my daughter was visibly distressed by the situation. This experience was not only physically painful but emotionally upsetting. I was denied the reasonable accommodation that Air Canada publicly offers to elderly and disabled passengers. The gate agent’s conduct was unprofessional and lacked basic courtesy.

Vancouver-San Francisco
Economy

Neeti K

Verified | Aug 19, 2025

Las Vegas-Toronto
Economy

Flight cancellation

Worst airline in the world. Always either delayed or canceled. Do anything but not book with air canada. Regret it big time

Las Vegas-Toronto
Economy

Cameron C

Verified | Aug 18, 2025

Toronto-Newark
Economy

Flight cancellation

Terrible Airline. Extremely greedy. Does not care about its passengers at all. If you want to get stranded in Canada for an unknown amount of time then this is the airline for you!

Toronto-Newark
Economy

Gerrit N

Verified | Jun 13, 2025

Montreal-Amsterdam
Economy

I arrived before the flight...

I arrived before the flight left, but was barred from being allowed on the plane. No voucher was offered. I tried to contact the airline and dispute the charges on my credit card. it was denied.

Montreal-Amsterdam
Economy

Uma B

Verified | Apr 10, 2025

Dublin-Montreal
Economy

Arrived from Dublin at 11am...

Arrived from Dublin at 11am for a connecting flight to Montreal at 2pm. Flight was initially to be delayed for under an hour, then until 5pm and finally departed at 7pm. A voucher of $15 was made available to delayed passengers.

Dublin-Montreal
Economy

Jasmine G

Verified | Dec 12, 2024

Los Angeles-Nice
Economy

I was supposed to do...

I was supposed to do LAX to Nice via Montreal, but my LAX to Montreal flight was delayed by 45 minutes so I missed my connecting flight Montreal to Nice that was supposed to arrive around 11:30 AM so the agents from Air Canada rebooked me to another flight from Montreal to Paris and Paris to Nice which got me at my destination at 3 PM so that’s more than three hour delay. I was supposed to work directly at 12:30 when I arrived in, but I could not and my employer deducted me money so that’s unacceptable.

Los Angeles-Nice
Economy

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Report a problem

It's profane, sexually explicit or contains hate speech

It is or contains illegal content

It's biased or written by someone with an affiliation to the airline

This business is closed or doesn't exist

It's posted to the wrong business

It's a duplicate by the same member

It does not describe a personal experience

It contains false or misleading information

Detailed ratings

Verify you’re a real person

So everyone can trust that they are interacting with real people, we ask for verification to post a question.

Air Canada Ratings

All-time Rating & Reviews

Average Star Rating

3.09

Total Reviews count

59466

Review Sites Distribution

AirAdvisor
3.09
59466 (100%)
TripAdvisor
3
33458 (56.4%)
Kayak
3.55
10000 (16.9%)
Flight Radar
4
6065 (10.2%)

Glassdoor
3.3
3400 (5.7%)
TrustPilot
1.3
1541 (2.6%)
ConsumerAffairs
1.5
1140 (1.9%)
Yelp
1.5
1008 (1.7%)
Google
2.6
810 (1.4%)
FlightReport
3.8
431 (0.7%)
Airline Ratings
2.34
315 (0.5%)
PissedConsumer
1.8
284 (0.5%)
eSky.eu
3.9
252 (0.4%)
Productreview
1.4
211 (0.4%)
SiteJabber
1.7
86 (0.1%)
Influenster
3.5
86 (0.1%)
Airlines-Inform
3.4
8 (0%)
SkyTrax Ratings
4
(%)

Join the conversation! What do you think of Air Canada

See if you’re eligible for compensation

Compare Air Canada with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.09

59466

3/5 overall

3 ways to claim compensation from Air Canada

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Air Canada by following the steps below
1. Fill in the feedback and claims form on the Air Canada website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

Instant flight check

No disrupted flights were found

If your flight isn't listed here, go ahead and use our compensation check and we'll look into it for you.

Related & Resources

Free and Instant
Compensation Checker

Claim up to £520!

Air Canada Reviews and Ratings

Pros

Cons

Pros

Cons

Air Canada reviews

Flight cancellation

Comments

Flight delay

Comments

Outstanding Inflight Service by Archie – Air Canada

Comments

Flight delay

Comments

Denied boarding

Comments

Flight cancellation

Comments

Flight cancellation

Comments

I arrived before the flight...

Comments

Arrived from Dublin at 11am...

Comments

I was supposed to do...

Comments

Thank you!

Verify you’re a real person

Air Canada Ratings

Join the conversation! What do you think of Air Canada

How does Air Canada compare?

Compare Air Canada with:

3 ways to claim compensation from Air Canada

Instant flight check

No disrupted flights were found

Did you have any connecting flights within this journey under the same booking?

Related & Resources

Free and Instant
Compensation Checker

Air Canada Reviews and Ratings

Pros

Cons

Pros

Cons

Flight cancellation

Comments

Flight delay

Comments

Outstanding Inflight Service by Archie – Air Canada

Comments

Flight delay

Comments

Denied boarding

Comments

Flight cancellation

Comments

Flight cancellation

Comments

I arrived before the flight...

Comments

Arrived from Dublin at 11am...

Comments

I was supposed to do...

Comments

Air Canada Ratings

Join the conversation! What do you think of Air Canada

How does Air Canada compare?

Compare Air Canada with:

3 ways to claim compensation from Air Canada

Instant flight check

No disrupted flights were found

Free and Instant Compensation Checker

Free and Instant
Compensation Checker