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Alaska Airlines Reviews and Ratings

Check 52,772 verified passenger reviews to find out if Alaska Airlines is good. Find out how travelers rate flights, comfort, overall service, and leave your own review.

Pros

Friendly flight crew
Punctuality
Comfortable Premium Class seating

Cons

Inconsistent customer service
Unexpected baggage fees
Dirty lavatories
Inaccurate communication

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

Alaska Airlines reviews

3.68

Terrible
(28)
Poor
(5)
Average
(0)
Very Good
(0)
Excellent
(2)

Amir H

Verified | Nov 6, 2026

First

Terrifying flight from Santa Rosa to Orange County

I flew Alaska Airlines from Santa Rosa (STS) to Orange County (SNA) on October 28, 2026, and it was one of the worst flying experiences of my life. The turbulence was severe from takeoff to landing, with no calm stretch at any point. The plane shook so violently that I genuinely feared we were going to crash. At times it felt like a roller coaster, only far worse, because it truly felt like we were falling toward the Earth. Based on this flight, I can’t recommend Alaska Airlines to anyone.

First

Comments

Passenger rights expert: Good news: if you experienced Flight delay, you may be entitled to up to $700 in compensation.

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Amir H

Verified | Nov 6, 2026

First

Terrifying flight from Santa Rosa to Orange County

First

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to $700 compensation for Flight delay.

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Anonymous member

Verified | Nov 6, 2026

First

Terrifying flight from Santa Rosa to Orange County

First

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to $700 compensation for Flight delay.

Check your eligibility here.

Amy D

Verified | Oct 18, 2026

Bellingham-Santa Barbara
Economy

Flight delay

Up to 3 month to review a claim. I missed my connecting flight, and what should have been a four hour day turned into a 14 hour day resulting in back pain

Bellingham-Santa Barbara
Economy

Anonymous member

Verified | Oct 7, 2026

Seattle-Cleveland
Economy

Alaska Airlines Great Flight Attendant Richie

This review is to commend the compassion of Alaska Airlines attendant Richie who was on Flight 440 from Seattle to Cleveland on August 22-23, 2026. Our daughter had suffered fainting episodes in flight and he immediately took action to help her to prevent her from falling and hitting her head. He caught her mid-fall and assisted to her a seat, then offered her orange juice and a snack. He watched over her and quickly got us, her parents. Our daughter has POTS and hadn't had such a spell in many years. Fortunately, our daughter recovered without further incident. Richie's superb, quick action deserves more than a mention and a kind word. We hope his service is rewarded and thank him again! I recommend Alaska Airlines for a great flight and great flight attendants!

Seattle-Cleveland
Economy

Comments

Passenger rights expert: Flight delay might mean you’re owed up to $700 in compensation.

Find out if you can make a claim now.

John G

Verified | Sep 17, 2026

Long Beach-Honolulu
Economy

INABILITY TO EVEN DISCUSS CUSTOMER SERVICE. SOUTHWEST AS AN ALTERNATIVE IS SUPER EASY TO WORK WITH AS MANY OTHERS. I WAS CALLING TO CANCEL MY FLIGHT....NO GO. I JUST LOST MONEY BECAUSE I TRIED THEM OUT.

MY PLANS CHANGED THAT REQUIRED CHANGING OR CANCELING MY RESERVATION. NOT A CHANCE THAT THEY WOULD EVER ANSWER THE PHONE AND THE WEBSITE WAS AN ESCAPE ROOM.

Overall

WHERE ARE THEY????
IT WAS A SMALL ONE WAY TICKET I COULD AFFORD TO BLOW OFF.

Long Beach-Honolulu
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to $700 compensation for Flight cancellation.

See if you qualify today.

Tenika M

Verified | Sep 15, 2026

Philadelphia-San Jose
Economy

Flight delay

Bastards stranded me, leaving me no choice but to fly back to the closest airport to home, and figure out the last leg on my own.

Philadelphia-San Jose
Economy

Jamie Z

Verified | Sep 10, 2026

Seattle-Chicago
Economy

My first flight with Alaska Airline...

My first flight with Alaska Airlines was a great disappointment. Upon leaving Seattle we were warned that our flight may be rerouted to Indianapolis instead of Chicago. Towards the end of the flight we were told we were landing in Indiana, over three hours from Chicago. As we sat on the plane and waited for instructions our flight crew timed out. We were then told the gate would give us direction. They did not, we were told we would be contacted by the airlines and we needed to find our own hotel and/or transportation. Having meetings the following morning I booked a Lyft for a two hour drive (there were no rental cars available) and was then picked up 1.5 hours outside of Chicago to reduce the cost of the Lyft. Alaska Air has not reimbursed me for my $224 Lyft. They did rebook me on a flight to Chicago the following day at noon, but I suspect they would not have reimbursed me for my transportation to a hotel or my hotel stay. My first experience with Alaska Air was appalling, and I would advise you to fly another airlines, I will.

Overall

Customer Service
none

Seattle-Chicago
Economy

Comments

Passenger rights expert: Did you know that you can claim up to $700 compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

Anonymous member

Verified | Sep 7, 2026

Sitka-Seattle
Economy

They aren't what they used to be!!!!! Not even close!

I have been a rewards member since they started it. When I had my accounts combined, they only backdated my miles to 2005ish, which is decades after I actually joined. I used to love Alaska Airlines so much, until whichever greedy f:'ker took it over. Now, they grape Alaskans at every chance they get. It's cheaper for my son to travel all the way from Boston to Seattle, than it is for me to travel there from Alaska. They also use computer programs to rip you off at every chance they get too. If you check on ticket prices, make sure to use a different computer to actually buy the tickets, because it's hundreds of dollars cheaper, once they find out your IP address is wanting to travel. This last one is what has gotten me pissed off enough to post. They are not as good of an airline as they tout themselves to be. It's not even close anymore. I even once got a meal absolutely filled with mold. I don't order their food anymore, it's not worth the cost anyway. Screwdriver Alaska Airlines!

Overall

Price bait and switch
Friendly

Sitka-Seattle
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Denied boarding? You could be due up to $700.

Find out in just a few clicks.

Jamie F

Verified | Aug 11, 2026

Premium economy

delayed flight by hours by alaska a...

delayed flight by hours by alaska airlines and missed the last connection flight by minutes, because they have no customer service. the "chat" links keep referring you to a human with no human around. phone calls is "1 hr wait" that is longer

Overall

no customer service available

Premium economy

Comments

Passenger rights expert: Surprising but true: you can get up to $700 back for Flight delay.

Start your check here.

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

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Alaska Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.68

Total Reviews count

52772

Review Sites Distribution

AirAdvisor
3.68
52772 (100%)
TripAdvisor
4
18209 (34.5%)
Kayak
3.95
10000 (19%)
Google
4.3
8123 (15.4%)

Yelp
2.6
7533 (14.3%)
Trustindex
2.6
4358 (8.3%)
Flight Radar
4.35
3130 (5.9%)
Consumer Affairs
1.4
706 (1.3%)
TrustPilot
1.7
322 (0.6%)
PissedConsumer
2.3
108 (0.2%)
FlightReport
3.55
100 (0.2%)
eSky
3.9
92 (0.2%)
SiteJabber
4
1 (0%)
SkyTrax Ratings
3
(%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.68

52772

4/5 overall

3 ways to claim compensation from Alaska Airlines

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Alaska Airlines by following the steps below
1. Fill in the feedback and claims form on the Alaska Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Alaska Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

Alaska Airlines reviews

Terrifying flight from Santa Rosa to Orange County

Comments

Terrifying flight from Santa Rosa to Orange County

Comments

Terrifying flight from Santa Rosa to Orange County

Comments

Flight delay

Comments

Alaska Airlines Great Flight Attendant Richie

Comments

INABILITY TO EVEN DISCUSS CUSTOMER SERVICE. SOUTHWEST AS AN ALTERNATIVE IS SUPER EASY TO WORK WITH AS MANY OTHERS. I WAS CALLING TO CANCEL MY FLIGHT....NO GO. I JUST LOST MONEY BECAUSE I TRIED THEM OUT.

Comments

Flight delay

Comments

My first flight with Alaska Airline...

Comments

They aren't what they used to be!!!!! Not even close!

Comments

delayed flight by hours by alaska a...

Comments

Thank you!

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Alaska Airlines Ratings

Join the conversation! What do you think of Alaska Airlines

How does Alaska Airlines compare?

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Alaska Airlines Reviews and Ratings

Pros

Cons

Pros

Cons

Terrifying flight from Santa Rosa to Orange County

Comments

Terrifying flight from Santa Rosa to Orange County

Comments

Terrifying flight from Santa Rosa to Orange County

Comments

Flight delay

Comments

Alaska Airlines Great Flight Attendant Richie

Comments

INABILITY TO EVEN DISCUSS CUSTOMER SERVICE. SOUTHWEST AS AN ALTERNATIVE IS SUPER EASY TO WORK WITH AS MANY OTHERS. I WAS CALLING TO CANCEL MY FLIGHT....NO GO. I JUST LOST MONEY BECAUSE I TRIED THEM OUT.

Comments

Flight delay

Comments

My first flight with Alaska Airline...

Comments

They aren't what they used to be!!!!! Not even close!

Comments

delayed flight by hours by alaska a...

Comments

Alaska Airlines Ratings

Join the conversation! What do you think of Alaska Airlines

How does Alaska Airlines compare?

Compare Alaska Airlines with:

3 ways to claim compensation from Alaska Airlines

Instant flight check

No disrupted flights were found

Free and Instant Compensation Checker

Free and Instant
Compensation Checker