Alaska Airlines Reviews and Ratings

Check 80,553 verified passenger reviews to find out if Alaska Airlines is good. Find out how travelers rate flights, comfort, overall service, and leave your own review.

Pros

Friendly flight crew
Punctuality
Comfortable Premium Class seating

Cons

Inconsistent customer service
Unexpected baggage fees
Dirty lavatories
Inaccurate communication

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Alaska Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.83

Total Reviews count

80553

Review Sites Distribution

AirAdvisor

3.83

80553 (100%)

Google

4.15

19004 (23.6%)

Trustindex

3.9

18592 (23.1%)

TripAdvisor

17988 (22.3%)

Kayak

10000 (12.4%)

Yelp

2.6

7200 (8.9%)

Tiket2

5329 (6.6%)

Airline Quality

1038 (1.3%)

Consumer Affairs

1.4

706 (0.9%)

TrustPilot

1.4

241 (0.3%)

Flight Radar

4.35

126 (0.2%)

PissedConsumer

2.3

108 (0.1%)

FlightReport

3.55

97 (0.1%)

eSky

3.9

92 (0.1%)

SiteJabber

1 (0%)

SkyTrax Ratings

(%)

How does Alaska Airlines compare?

Compare Alaska Airlines with:

Star ratings breakdown

Ease of compensation and refunds

In-flight entertainment (WiFi, TV, movies)

Baggage policy & handling

Cleanliness

Customer service

Check-in and boarding

Value for money

Food and beverage

Legroom & seat comfort

Ticket change & cancellation flexibility

3.83

80553

4/5 overall

2/5

3/5

2/5

3/5

1/5

0

0/5 overall

0/5

3 ways to claim compensation from Alaska Airlines

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 2 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Alaska Airlines by following the steps below
1. Fill in the feedback and claims form on the Alaska Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)
Show steps to claim direct

Alaska Airlines Reviews and Ratings

Pros

Cons

Pros

Cons