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Alaska Airlines Reviews and Ratings

Check 52,772 verified passenger reviews to find out if Alaska Airlines is good. Find out how travelers rate flights, comfort, overall service, and leave your own review.

Pros

Friendly flight crew
Punctuality
Comfortable Premium Class seating

Cons

Inconsistent customer service
Unexpected baggage fees
Dirty lavatories
Inaccurate communication

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

Alaska Airlines reviews

3.68

Terrible
(28)
Poor
(5)
Average
(0)
Very Good
(0)
Excellent
(2)

Beau M

Verified | Jul 28, 2026

New York-Phoenix
Economy

The initial items lost after my fli...

The initial items lost after my flight going to phoenix were all in the forms I sent above with all the docs and receipts for anything over 100 dollars. Alaskan airlines for some odd STUPID reason denied my claim and apparently the reason they told me were that is I forget to check the box that stated I had another baggage incident with another airline in the past not on purpose the process was just so long and growling to begin with but I looked up the laws and me not stating that a different claim from the past with a totally different airline happened which has absolutely NO RELEVANCE or have anything to do with them losing my belongings on that date above. totally irrelevant but that was there excuse for not wanting to pay what they owe for losing my belongings.

New York-Phoenix
Economy

Comments

Helplinedesk H: we're very sorry for the inconveniences caused by our service kindly follow back and share your reachable WhatApp number

Passenger rights expert: Don’t leave money on the table. You could be owed up to $4,700 for Baggage problem.

See if you can claim now.

Chandler H

Verified | Jul 28, 2026

Vancouver-Seattle
Economy

When I landed in seattle the baggag...

When I landed in seattle the baggage was no re-tagged. I had to wait 1.5hrs at the airport for them to find my luggage and almost missed my rental pick up time. I also spoke to an agent in the arrival's terminal prior to baggage claim and she noted that i w0uld get reimbursement due to the nature of the delays and that the next flight was 10hrs wait at time of landing which was not acceptable. Needing reimbursement for the last flight portion along with fees, baggage and my upgraded seat for 2nd flight I missed due to delays along with the rental bill and coverage insurance I needed to purchase.

Vancouver-Seattle
Economy

Comments

Passenger rights expert: That Flight delay might not be a total loss — you could still claim up to $700 in compensation.

Check here.

Jase P

Verified | Jul 28, 2026

Dallas-Fort Worth-Seattle
Economy

Had to purchase all of the food for...

Had to purchase all of the food for Thanksgiving.Because of all of the cultural foods that I was bringing creole / cajun was stolen, along with some clothes, shoes and jewelry and other games.I was bringing for the kids.

Dallas-Fort Worth-Seattle
Economy

Comments

Passenger rights expert: Good news: if you experienced Baggage problem, you may be entitled to up to $4,700 in compensation.

Want to see if you’re eligible?

Drew W

Verified | Jul 28, 2026

Cancun-Yakima
Economy

We had 1 bag out of 5 that was miss...

We had 1 bag out of 5 that was missing. Luggage arrived the following day but as I have explained numerous times we went to retrieve it on Friday after I determined it was on the 2 o'clock flight from Seattle by looking on my Alaska app for luggage tracking. Please resolve this issue. I at the very least expect a credit of $46 for my bag and the points that the agent said we would be receiving was 5k on each account.

Cancun-Yakima
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to $4,700 compensation for Baggage problem.

Claim in minutes.

Sage W

Verified | Jul 28, 2026

New York-Los Angeles
Economy

I was the told by baggage support t...

I was the told by baggage support that my bag was tagged under the wrong person name. I was then informed that my bag will be delivered to the house I am vacationing at that same day. Well that day came and gone the bag was not there I called the support number I was given multiple times and left voice mails to call me back. I never received my luggage or my call back that I asked for. It has now been 5 days without my luggage I am now back home after the vacation. I had to wear my same clothes for four days.

New York-Los Angeles
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to $4,700 compensation for Baggage problem.

Check your eligibility here.

Parker G

Verified | Jul 28, 2026

San Diego-Portland
Economy

I called and said they would have a...

I called and said they would have an answer in 7-10 days. I had a surgery to perform the next day and was missed . Hotel room was lost and rental car.

San Diego-Portland
Economy

Comments

Passenger rights expert: Flight cancellation might mean you’re owed up to $700 in compensation.

Find out if you can make a claim now.

Abraham B

Verified | Jul 28, 2026

Dallas-Fort Worth-Seattle
Economy

They gave me my boarding pass with ...

They gave me my boarding pass with both boarding passes: Dallas-Seattle; Seattle-Dallas, and the told me in your check in counter they were sure I didn’t have to rechecked my luggage in Seattle Airport, I asked the same question to all the staff, counter staff, flight attendants, and everyone told me with great certainty that it wasn’t necessary. I would appreciate that you take into consideration my compensation.

Dallas-Fort Worth-Seattle
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to $4,700 compensation for Baggage problem.

See if you qualify today.

Aarya A

Verified | Jul 28, 2026

Los Angeles-New York
Economy

I’m in the airport right now waitin...

I’m in the airport right now waiting on a call. If I don’t get on soon I’m going to cancel my trip or I ll have to sleep in this airport cause I don’t want to have to pay for a hotel.

Los Angeles-New York
Economy

Comments

Passenger rights expert: Did you know that you can claim up to $700 compensation for Flight delay in most cases?

Check if you can claim compensation here.

Devin M

Verified | Jul 28, 2026

Seattle-Portland
Economy

Upon our arrival to Seattle where ...

Upon our arrival to Seattle where we were supposed to pick up our bags and recheck them for our last flight with Alaska we were informed that the 4th bag was not on the flight and that it is being recovered and that it would come the next day. We filed a claim upon arriving to PDX and the bag was delivered the very next day. Upon inspecting the bag that was checked- one of the laches is broken and no longer closes and there are 2 rubber bases completely missing from the bag. The suitcase was brand new and purchased in Bishkek right before traveling- we would like a brand new suit case or reimbursement for the damaged bag that we can no longer use for traveling.

Seattle-Portland
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Baggage problem? You could be due up to $4,700.

Find out in just a few clicks.

Grace M

Verified | Jul 28, 2026

New York-Los Angeles
Economy

I have 2 claims with the airline , ...

I have 2 claims with the airline , 1 of my bags was mishandled got in the airport broken missing half of the weight on it for that bag they dismissed me they keep bulling me with un respectful calls and hangup on me on the phone every-time i call i have record of all calls i waisted my time and energy on them, the other bag because there were 2 bags checked on the counter the 2 bag they lost never arrived or just vanished and they wont answer the phone to me for that one, i purchased new hiking snikers since my bag never show up over in that bag were new vision glasses mine and my daughters ones that we recently order and got in california eye doctor, my coat , swimsuits and beach items and many other stuff i cant remember cause i didnt have in mind this was coming or going to happen,

New York-Los Angeles
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to $4,700 back for Baggage problem.

Start your check here.

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Alaska Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.68

Total Reviews count

52772

Review Sites Distribution

AirAdvisor
3.68
52772 (100%)
TripAdvisor
4
18209 (34.5%)
Kayak
3.95
10000 (19%)
Google
4.3
8123 (15.4%)

Yelp
2.6
7533 (14.3%)
Trustindex
2.6
4358 (8.3%)
Flight Radar
4.35
3130 (5.9%)
Consumer Affairs
1.4
706 (1.3%)
TrustPilot
1.7
322 (0.6%)
PissedConsumer
2.3
108 (0.2%)
FlightReport
3.55
100 (0.2%)
eSky
3.9
92 (0.2%)
SiteJabber
4
1 (0%)
SkyTrax Ratings
3
(%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.68

52772

4/5 overall

3 ways to claim compensation from Alaska Airlines

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Alaska Airlines by following the steps below
1. Fill in the feedback and claims form on the Alaska Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Alaska Airlines Reviews and Ratings

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