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Alaska Airlines Reviews and Ratings

Check 52,772 verified passenger reviews to find out if Alaska Airlines is good. Find out how travelers rate flights, comfort, overall service, and leave your own review.

Pros

Friendly flight crew
Punctuality
Comfortable Premium Class seating

Cons

Inconsistent customer service
Unexpected baggage fees
Dirty lavatories
Inaccurate communication

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Alaska Airlines reviews

3.68

Terrible
(28)
Poor
(5)
Average
(0)
Very Good
(0)
Excellent
(2)

Amily L

Verified | Jan 20, 2026

Chicago-San Diego
Economy

It caused us to have to rent a chil...

It caused us to have to rent a child seat for the rental car. It caused us to not have any toiletries, clothes,sleep wear, socks or underwear. We had to spend time to go out of our vacation to buy the necessities for the night and following day. We arrived early to check in our bags and we only received 2 out of the 3 bags that our party checked in at the same time. This is a huge inconvenience especially because we are traveling with 2 toddlers. We waited extra time at the baggage claim and also went to baggage services for a resolution. They submitted a report. Baggage services explained that they never loaded our baggage at the San Diego airport. We were very frustrated because they were unable to locate our bags and the status tracker kept saying the baggage was still being searched for . We waited as long as we could prior to buying the necessities but since we have toddlers, we needed to try to keep close to our routine without having our luggage. The airline didn't offer any cash allowances for any incidentals. They told us to call an incidental phone number where no one answered the call and they put us on hold for over an hour without answering. We are long time Alaska airline fliers with Alaska airline credits cards as well.

Chicago-San Diego
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to $4,700 compensation for Baggage problem.

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Hensen D

Verified | Jan 20, 2026

Honolulu-Los Angeles
Economy

My original return flight from Hawa...

My original return flight from Hawaii to Los Angeles was canceled less than 6 hours before departure, and I was automatically rebooked on another flight (Hawaii – Portland – LAX) without my authorization. When I arrived in Portland for my connecting flight to LAX, I was denied boarding, and I was informed that “a refund was requested,” even though I never requested or authorized any refund. This was clearly an involuntary denied boarding situation caused by an airline administrative error, resulting in an overnight delay of more than 2 hours, and losing the flight.

Honolulu-Los Angeles
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to $700 compensation for Denied boarding.

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Tony M

Verified | Jan 5, 2026

Lihue-San Jose
Economy

Alaska Airlines has gone downhill since merger. Double Booking with no recourse or fair compensation

I have flown with Alaska previously with no issues but my recent experience in Hawaii after merger with Hawaiian was terrible. At least with combined Hawaiian-Alaskan flights there are many issues with the computers at the gates and with getting boarding passes on the apps. Most recent on January 3, 2026 they double booked our seats. They were able to re-seat my minor children but not together. And they had to travel alone and they couldn't or wouldn't put me on next available plane because they said it would be an upgrade to a higher class which wasn't allowed. Instead of putting me on an equivalent 5 hr non-stop to San Jose they routed me on a 19 hour 3-leg flight through Arizona that arrived the next day. I was forced to make arrangements for a relative to pick them up and a place for my kids to stay until I arrived. It was worst treatment I have ever received from an airline in 40 years! They even tried to say that it was "my fault" that they double booked the seats. Then later said it was no ones fault because it was a computer problem. I would recommend avoiding Alaska and Hawaiian if possible until they get thinks sorted out. On the flight described and other legs of the trip they had to issue paper tickets at the gate because many or most of the passengers couldn't access tickets on the app. The was a line 50 deep at the gate agent because the computers were crashing

Overall

Double Booking, Computer Problems
none

Lihue-San Jose
Economy

Comments

Passenger rights expert: Denied boarding might mean you’re owed up to $700 in compensation.

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Gavin G

Verified | Dec 31, 2026

Greenville-Seattle
Economy

Denied boarding

Alaska was great American should be the ones paying. They caused the delay and the missed Alaska flight and then the 1 hour plus customer service wait.

Greenville-Seattle
Economy

Frank M

Verified | Dec 25, 2024

Tampa-Seattle
Economy

Horrid flight, on Christmas Eve,...

Horrid flight, on Christmas Eve, no less. Gate change at last minute, which was poorly communicated, caused flight delay, and then flight crew pretty much terrorized passengers, attempting to nevertheless leave on time, yelling at them and making unnecessary surly comments about how it was the passengers’ fault the flight couldn’t leave earlier. Crew were thoroughly unprofessional, rude, discourteous. On five and a half hour flight, they served pretzels and “cookies” of cheap, poor quality….no regard for food allergies…burnt coffee and few other drink options. The rest rooms were simply hideous….have never seen anything like this, pee all over the floor, no paper restocking and shockingly filthy. Staff spent most of the flight time in the back eating lavish meals and scrolling their cellphones. Announcer impossible to understand and making stupid jokes about being tipped by passengers constantly asking for $100 bills to be left on their seats. Absolute nightmare of a flight. Screaming babies peppered throughout congested cabin, along with sick and coughing other passengers. No legroom, no entertainment, no acknowledgement of holiday season. Can’t believe these people are highest paid and always on strike for more. Easily the WORST flight I’ve taken in 10 years. Will NEVER fly this airline again. Shudder.

Tampa-Seattle
Economy

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Alaska Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.68

Total Reviews count

52772

Review Sites Distribution

AirAdvisor
3.68
52772 (100%)
TripAdvisor
4
18209 (34.5%)
Kayak
3.95
10000 (19%)
Google
4.3
8123 (15.4%)

Yelp
2.6
7533 (14.3%)
Trustindex
2.6
4358 (8.3%)
Flight Radar
4.35
3130 (5.9%)
Consumer Affairs
1.4
706 (1.3%)
TrustPilot
1.7
322 (0.6%)
PissedConsumer
2.3
108 (0.2%)
FlightReport
3.55
100 (0.2%)
eSky
3.9
92 (0.2%)
SiteJabber
4
1 (0%)
SkyTrax Ratings
3
(%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.68

52772

4/5 overall

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Alaska Airlines Reviews and Ratings

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