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Air Canada Reviews and Ratings

Check 59,466 verified passenger reviews to find out if Air Canada is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Friendly, attentive staff
Cabin comfort
Proactive handling of problems
Good in-flight entertainment

Cons

Frequent delays, cancellations
Poor customer service
Inconsistent premium service quality
Baggage handling problems

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

Air Canada reviews

3.09

Terrible
(22)
Poor
(7)
Average
(9)
Very Good
(0)
Excellent
(5)

Juliette J

Verified | Nov 9, 2026

Denver-Toronto
Economy

Flight was cancelled i spend my 8hr...

Flight was cancelled i spend my 8hrs at airport suppose to be I need to celebrate Mother’s Day then Monday I have job as well then they book me Tuesday may 3:05 pm then flight delay again 4:45pm our exactly flight then I come at Toronto 12:15am and I was so upset because my boss was so mad at me and I don’t have 2days salary because of this I spend money for food because no free food in hotel so I need to buy outside this situation gave me to much trouble I almost lost my job I need compensation for my expenses and 2days salary.

Denver-Toronto
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to $600 compensation for Flight cancellation.

See if you qualify today.

Laron W

Verified | Oct 18, 2026

Toronto-Washington
Economy

Flight cancellation

Air Canada in my opinion is worst airline that I have ever traveled with. I was ebarrased because by the time they cancelled our flight it almost impossible to get a hotel. And of course we were not offered a hotel voucher. So my family slept in the airport until the following day.

Toronto-Washington
Economy

Laron W

Verified | Oct 16, 2026

Toronto-Washington
Economy

Flight cancellation

I never plan on flying with Air Canada ever again. They were very unprofessional when it comes to treating your customers.

Toronto-Washington
Economy

Ronald W

Verified | Oct 15, 2026

Toronto-Washington
Economy

Flight cancellation

I'd rather not. I don't have anything nice to say. I was really embarrassed not having a hotel I could stay in for the night.

Toronto-Washington
Economy

William C

Verified | Oct 13, 2026

Tampa-Athens
Economy

Flight delay

I will never fly again especially through Montreal I do not like the air buses they use. Extremely tight and uncomfortable.

Tampa-Athens
Economy

Ahmed I

Verified | Oct 7, 2026

Philadelphia-Algier
Economy

Flight delay

A lot of inconvénients as Baggage delay and flight delays and change itineraries and long waiting in airport correspondence

Philadelphia-Algier
Economy

Bonnie R

Verified | Oct 5, 2026

Montreal-Portland
Economy
Claim escalated to airline

Flight cancellation

I was booked for my return flight which was cancelled. I was then re-booked later in the day. My bag had been checked in the morning at Air Canada, and I paid the $50 fee, but my bag didn't arrive at my destination in Portland, Oregon until 5 FIVE DAYS LATER. I kept calling United Airlines and they sent at least 10 requests to Air Canada to get my bag on a flight to my destination, but Air Canada never responded. My tracking device from the day after I landed kept showing my bag was sitting at the Air Canada airport . It didn't move for 4 DAYS. As of this writing on 10/5/26, 11:56 am, day five, I still don't have my bag and it is at the Portland International Airport and hopefully will be delivered t o me sometime today. I WANT A REFUND OF MY $50 THAT I PAID TO AIR CANADA SINCE MY BAG WAS DELAYED FOR 5 DAYS.

Montreal-Portland
Economy
Claim escalated to airline

Joanne B

Verified | Jul 20, 2026

Toronto-Frankfort, Indiana
Economy

Flight delay

This airline took my bag off of the plane after i paid $60.00 to check it. I checked my bag with 3 other family members who all received their luggage. My bag was delayed my entire trip of 11 days! I received no contact from them no attempt was made to deliver the bag to my hotel in rural Germany! I could not talk to a human being regarding my bag and the website and customer service allows no contact with a human being! A very impersonal air line.

Toronto-Frankfort, Indiana
Economy

Anonymous member

Verified | Jul 10, 2026

Toronto-Denver
Economy

If you buy tickets from air Canada ...

If you buy tickets from air Canada via United airlines, baggage rules are wrong. They will charge you at the airport. Recently coming back from Toronto international airport to USA, on June 30th from United Airlines counter Manager (Asian old jerk manager and Indian lady both shouted at me saying" Why you buy the tickets from Air Canada go fly from there". they charged the baggage fee at the last moment.

Overall

United airlines very poor customer service charges the baggage fee

Toronto-Denver
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Baggage problem in most cases?

Check if you can claim compensation here.

Liana A

Verified | Jun 10, 2026

Economy

Air Canada is worst experience I’ve...

Air Canada is worst experience I’ve had. Paid for advanced seat reservations since we’re travelling with a family member with disability which we didn’t get ( twice) forced us to check in our 2 carry-on luggages which never have a problem with other airlines, I’m pretty sure is within allowed dimensions and ending up both damaged. Instructed to file a claim before leaving the airport which we tried to do but not a single agent at their ticketing desk and we’re all so tired from our 24 + hour trip but instructions on the website is we need to bring them back to airport within 7 days to file a claim with an agent. So now, I have to figure out what time there will actually be a ground agent at the airport to assist us so we can come back at that specific time to file a claim. Tried calling their customer service and there’s 1 hour + wait, only to be directed to the website and follow the same instructions. Personally , will never use them again for my travels.

Overall

Poor customer service-hard to access and not helpful

Economy

Comments

Passenger rights expert: Travelling setback? If you faced Baggage problem, you may be owed up to €1,920 in compensation.

Check your claim here.

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

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Air Canada Ratings

All-time Rating & Reviews

Average Star Rating

3.09

Total Reviews count

59466

Review Sites Distribution

AirAdvisor
3.09
59466 (100%)
TripAdvisor
3
33458 (56.4%)
Kayak
3.55
10000 (16.9%)
Flight Radar
4
6065 (10.2%)

Glassdoor
3.3
3400 (5.7%)
TrustPilot
1.3
1541 (2.6%)
ConsumerAffairs
1.5
1140 (1.9%)
Yelp
1.5
1008 (1.7%)
Google
2.6
810 (1.4%)
FlightReport
3.8
431 (0.7%)
Airline Ratings
2.34
315 (0.5%)
PissedConsumer
1.8
284 (0.5%)
eSky.eu
3.9
252 (0.4%)
Productreview
1.4
211 (0.4%)
SiteJabber
1.7
86 (0.1%)
Influenster
3.5
86 (0.1%)
Airlines-Inform
3.4
8 (0%)
SkyTrax Ratings
4
(%)

Join the conversation! What do you think of Air Canada

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.09

59466

3/5 overall

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Air Canada by following the steps below
1. Fill in the feedback and claims form on the Air Canada website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Air Canada Reviews and Ratings

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