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Allegiant Air Reviews and Ratings

Check 19,404 verified passenger reviews to find out if Allegiant Air is good. Find out how travelers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable fares
Friendly, helpful staff
Nonstop flight options

Cons

Frequent delays, cancellations
Uncomfortable seats
Hidden fees

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Allegiant Air reviews

2.84

Terrible
(12)
Poor
(2)
Average
(1)
Very Good
(0)
Excellent
(0)

Anonymous member

Verified | Oct 20, 2026

Bangor-Sanford
Economy

The check-in agent at Bangor, Maine...

The check-in agent at Bangor, Maine was extremely hostile and unprofessional. Frontline customer service representatives should be welcoming, not confrontational. ( Pregnant and Hormonal agent )

Overall

Your hormonal agent.
When I left and didn’t see her again

Bangor-Sanford
Economy

Comments

Passenger rights expert: Good news: if you experienced Baggage problem, you may be entitled to up to $4,700 in compensation.

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Kristy D

Verified | Oct 10, 2026

Valparaiso-Denver
Economy

Flight cancellation

Awful so rude to us not helped us at all with our cancel flight. So many wrong story’s from employees on why flight was cancelled was told leave us alone and just call this number.

Valparaiso-Denver
Economy

Anonymous member

Verified | Oct 2, 2026

Premium economy

Worst in customer service. These pe...

Worst in customer service. These people are the absolute worst in the entire industry. I will never fly allegiant again. Trip flex is a worthless waste of money. Asked for help modifying flight. They quoted me an obnoxious high price - higher than website showed and when I pointed it out the rude rep told me to modify it myself. 4 different people - 3 very rude and one dropped the call before finishing the change. I'd rather pay more with a classier airline than ever deal with this bottom dweller, no substance, useless unhelpful folks type of airline ever again. They really should not be in business.

Overall

POOR SERVICE CALL CENTER

Premium economy

Comments

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Anonymous member

Verified | Sep 13, 2026

Cincinnati-Sanford
Economy

My flight experience was absolutely...

My flight experience was absolutely horrible. I felt bullied intimidated and very uncomfortable by the behavior of three different flight attendants during the flight. I purchased priority boarding and an extra legroom seat specifically for the extra space. I was traveling with my puppy who was quiet calm and sleeping peacefully in his carrier. The carrier fit underneath the seat in front of me and my puppy was not bothering anyone. The first flight attendant told me that the carrier was sticking out too far and told me to push it farther underneath the seat. I politely explained that it was as far underneath as it would go and apologized. She then told me it was a tripping hazard and that she would have to move me to another seat. She moved me to a different seat that did not have the extra legroom I had paid for. The carrier also could not be placed underneath that seat the same way. She then had a customer service person come onto the plane because I had paid for priority and an extra legroom seat. The customer service person apologized but then threatened me by saying they could take me off the flight. I was not causing any trouble and my puppy was quiet and sleeping. I told her that my seat was fine and that I did not want any trouble. I then sat quietly in my seat. A third flight attendant came over and told me that my pet carrier was not underneath the seat far enough. He was very rude and intimidating. I politely asked him to speak with the first flight attendant because I had already followed the instructions she had given me. After he walked away I felt so threatened and uncomfortable that I burst into tears on the flight. I had an entire row to myself and my puppy was quiet and sleeping. I was doing everything I could to follow their instructions. I feel that flight attendants have a lot of authority over passengers and unfortunately I believe that authority went to the heads of these three flight attendants. They should not be in a position where they have that kind of authority over people if they are going to use it to bully intimidate and threaten passengers. I do not believe anyone should have to fly feeling scared or fearful because of the way they are being treated by the crew. There was no reason for this situation to become so upsetting. One flight attendant told me one thing another told me something different and instead of calmly working with me I was made to feel like I was doing something wrong. I am asking that this situation be taken seriously and that the behavior of these three flight attendants be reviewed. Passengers should be treated with respect and should not be made to feel bullied threatened or afraid during a flight.

Overall

Poor customer service on Board

Cincinnati-Sanford
Economy

Comments

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Anonymous member

Verified | Jul 23, 2026

Economy

I am extremely disappointed with my...

I am extremely disappointed with my recent experience flying with Allegiant Airlines. Both my departing and return flights were delayed by more than two hours, turning what should have been a straightforward trip into a stressful and frustrating experience. Delays can happen, but what made this experience unacceptable was the lack of customer service and communication. Throughout the delays, there was little meaningful information provided to passengers about what was happening or when we could realistically expect to board. Instead of seeing employees actively assisting customers, many appeared to be more interested in using their phones than addressing passenger concerns or providing updates. As a paying customer, I expect professionalism, communication, and a genuine effort to help travelers during unavoidable disruptions. Unfortunately, my experience reflected none of those qualities. This round-trip experience has left me questioning whether I will choose Allegiant Airlines again. I hope Allegiant takes customer service more seriously and provides additional training to ensure employees remain attentive to passengers rather than distracted by personal devices during work hours.

Overall

None

Economy

Comments

Passenger rights expert: Flight delay might mean you’re owed up to $700 in compensation.

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Tracy L

Verified | Jun 21, 2026

Gulfport-Cincinnati
Economy

Flight cancellation

The departure time was changed repeatedly throughout the evening and into the following day: • 8:02 PM to 8:32 PM • 8:32 PM to 10:15 PM • 10:15 PM to 10:49 PM • 10:49 PM to 12:30 AM (June 20) • 12:30 AM to 1:15 PM • 1:15 PM to 1:45 PM This resulted in an overnight delay of more than 17 hours, causing significant inconvenience, stress, fatigue, and disruption to my travel plans. The continual schedule changes made it impossible to make appropriate arrangements and left passengers with very little certainty regarding when the flight would actually depart.

Gulfport-Cincinnati
Economy

Randy L

Verified | May 13, 2026

Las Vegas-Memphis
Economy

Flight delay

Delayed flight a day; they did provide vouchers simply not enough of cost of my time or the services that have to be obtained.

Las Vegas-Memphis
Economy

Anonymous member

Verified | Apr 21, 2026

Sioux Falls-Sanford
Economy

Did not get the assigned seats we paid for

We paid for the bundle to get assigned seats, and Allegiant staff made us switch seats. They did not even ask us if someone else could have our seats. They split up our family of 7 and only want to refund us a small portion of what we paid for the bundle.

Overall

did not get what we paid for

Sioux Falls-Sanford
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Flight delay? You could be due up to $700.

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Laura O

Verified | Mar 20, 2026

Clarksburg-St. Petersburg
Economy

Flight cancellation

Love the direct flights. Nice planes and great prices. BUT, to cancel a flight and not give a reason. Then only give a $118 in a refund. Out of pocket for hotel, car rental, and flight home was $675.

Clarksburg-St. Petersburg
Economy

Janet E

Verified | Mar 7, 2026

Appleton-Phoenix
Economy

I will never fly Allegiant ever again!

I WILL NEVER FLY ALLEGIANT EVER AGAIN! The two times I have ever traveled with them both of my flights were significantly delayed! I waited over an hour to talk with someone and they were little to no help.

Appleton-Phoenix
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to $700 for Flight delay.

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Allegiant Air Ratings

All-time Rating & Reviews

Average Star Rating

2.84

Total Reviews count

19404

Review Sites Distribution

AirAdvisor
2.84
19404 (100%)
TripAdvisor
3
12464 (64.3%)
Yelp
1.5
1600 (8.3%)
Google
3.8
1007 (5.2%)

eSky.eu
3.8
764 (3.9%)
Kayak
3.65
679 (3.5%)
PissedConsumer
1.9
627 (3.2%)
Flight Radar
3.6
604 (3.1%)
ConsumerAffairs
1.5
600 (3.1%)
Trustindex
1.5
526 (2.7%)
TrustPilot
1.5
222 (1.1%)
Airlines-Inform
2.53
153 (0.8%)
Airline Ratings
2.5
60 (0.3%)
Influenster
3.6
20 (0.1%)
FlightReport
3.05
13 (0.1%)
SiteJabber
2.4
11 (0.1%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.84

19404

3/5 overall

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Allegiant Air Reviews and Ratings

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