NO WIN, NO FEE - EVER
We cover all legal costs, including court
YOUR CLAIM WINDOW MAY BE CLOSING
Just 3 minutes – add your flight number
YOUR DATA STAYS PRIVATE
Encrypted. Never shared with third parties
RATED 4.5/5 AFTER 28,736 REVIEWS
830,000 cases, 98% of court cases won

Frontier Airlines Reviews and Ratings

Check 53,012 verified passenger reviews to find out if Frontier Airlines is good. Find out how travelers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable fares
Convenient booking process

Cons

Frequent delays, cancellations
Additional fees
Poor customer service during problems
Uncomfortable seating

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Frontier Airlines reviews

2.01

Terrible
(34)
Poor
(4)
Average
(0)
Very Good
(0)
Excellent
(0)

Kellie Z

Verified | Feb 11, 2026

Cleveland-New York
Economy

Flight delay

The worst Airline company! Frontier Airlines is refusing to pay me back for the loss of the luggage. Frontier is stating the cannot pay back because I never filled out a " luggage contents list". I never received a luggage content list to fill out to give to Frontier Airlines. They are refusing to give me the content list to fill out now and saying my case is closed. According to frontiers contract of carriage, they owe me a minimum of $4,700.

Cleveland-New York
Economy

Beth G

Verified | Feb 9, 2026

Atlanta-Newark
Economy

Noone wanted to answer my questions...

Noone wanted to answer my questions on the flight's delay. They just ignored me as a passenger. I don't know what happened to the flight yet. Asked for refund but didn't get either refund or response from Frontier.

Atlanta-Newark
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Flight cancellation? You could be due up to $700.

Find out in just a few clicks.

Chelsie G

Verified | Jan 20, 2026

New York-Florida
Economy

It was on time and when I was in th...

It was on time and when I was in the tsa line I got an alert it was cancelled! No explanation. Zero communication from the airline, I still didn't know the reason.

New York-Florida
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to $700 back for Flight cancellation.

Start your check here.

Bryanna P

Verified | Jan 19, 2026

Denver-Houston
Economy

Denied boarding

Rude gate agents and denied entry to the flight with a cello. They stated that the instrument could not go on the flight, even though it has many times before. No refund. And yes- we had paid for a ticket for the cello

Denver-Houston
Economy

Jennifer W

Verified | Jan 1, 2026

Las Vegas-Dallas-Fort Worth
Economy

Dishonest, Predatory, and Lacking Empathy

Note: Employees are paid on commission for collecting extra baggage fees at the gate. 10%. I learned this after this flight. I flew with a personal-item sized bag that I have used repeatedly with no issues. On 12/30/2025 I was flying from Las Vegas to Dallas with this bag. Every passenger who did not pay for a carryon bag and only had a personal item was forced to wait in a long line to put their bag into the bag checker. All the while, someone would intermittently announce that the door was going to be closed for the flight we were all boarding. Everyone was stressed; people were trying to rearrange things in their bags. One older man tried to point out that another passenger was boarding with a bag identical to his as a personal item and the employees completely ignored him until, with no other option, he paid when he should not have had to. The person he had pointed out had a carryon as well as that identical bag as their personal item and those passengers did not have to check any bag sizes. So that poor old man just paid like we all did. On the flight to Las Vegas from Dallas, I flew with this same bag packed in the same manner on Spirit (yes, Spirit) and it fit into their bag checker. Here's the thing: on the web site, Frontier and Spirit cite the same dimension requirements. So perhaps Frontier has altered their bag checkers? I heard multiple passengers who were not only frustrated but confused. They had flown with their bags multiple times and had no issue, just like me. Fly any other airline - even Spirit, if you really need to save money. But whatever you do, don't fly Frontier.

Overall

Predatory practices at gate.
We did not crash.

Las Vegas-Dallas-Fort Worth
Economy

Comments

Passenger rights expert: That Lost or delayed baggage might not be a total loss — you could still claim up to $4,700 in compensation.

Check here.

Anonymous member

Verified | Nov 30, 2025

Economy

Last Minute Cancellation from Frontier

Cancelled two hours before departure. How am I supposed to rebook another flight in that time? Never gotten screwed like this before and will NEVER be flying Frontier again.

Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to $700 compensation for Flight cancellation.

Claim in minutes.

Loroto

Verified | Oct 13, 2025

Aguadilla-Orlando
Economy

I’m very disappointed with Frontier...

I’m very disappointed with Frontier Airlines customer service. I purchased an Economy ticket and also paid for Travel Guard insurance, which was supposed to cover cancellations due to unexpected situations. I had to cancel my flight because Spirit Airlines canceled my connecting flight, something completely out of my control. However, Frontier refused to refund my money, even after I explained the situation and provided all the evidence. I spent a long time on the phone with a representative who barely understood me, and in the end, they denied my refund and only offered me a credit that I can’t use. Honestly, I expected more respect and fairness from this airline and from the insurance I paid for. I just want my money back, not a useless travel credit.

Aguadilla-Orlando
Economy

Tim R

Verified | Jan 29, 2025

West Palm Beach-Philadelphia
Economy

Ineptitude at a whole new level.........

I recently flew to Philadelphia from West Palm Beach and applied for the Barclay's master card offered on the flight by an attendant. The perks included 55,000 miles, Elite status, preferred boarding, free checked bags, etc. The card came and despite the interest rate offering being described as between 22% and 29% I was given the top rate. When I called to inquire I was told that it was tied to credit scoring. When I provided proof of my 850+ score they reduced the rate to 22%. Not a great start. I made my first purchase and paid my first bill including the annual fee and then attempted to log into my account. Apparently they did not anticipate any existing frequent flyer program members applying for a card and they created a second account for me. Additionally, there were two emails but all the other account information was identical. As such, I was unable to log into my account and forced to call the help number. It took more than 10 minutes to get someone on the phone. Once I was speaking with the rep i explained the issue of two accounts and they were unable to combine them or delete one. They confirmed that I did not have any of the perks offered by the card application and were unable to assist me with resetting a password to log in so I could purchase tickets. I was told I would need to download a different browser when I received a pop up on my computer saying their security certificate was expired. I shouldn't be required to change my browser simply because they do not want to pay Microsoft a licensing fee. After two calls and hours of frustration I phoned Barclay's and canceled my card. Very frustrating experience and this is supposed to be the Elite help line for "special" customers. Good luck attracting or retaining anyone when your initial customer experience is so absolutely terrible!!!! Never flying Frontier again!

West Palm Beach-Philadelphia
Economy

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Report a problem

It's profane, sexually explicit or contains hate speech

It is or contains illegal content

It's biased or written by someone with an affiliation to the airline

This business is closed or doesn't exist

It's posted to the wrong business

It's a duplicate by the same member

It does not describe a personal experience

It contains false or misleading information

Detailed ratings

Verify you’re a real person

So everyone can trust that they are interacting with real people, we ask for verification to post a question.

Frontier Airlines Ratings

All-time Rating & Reviews

Average Star Rating

2.01

Total Reviews count

53012

Review Sites Distribution

AirAdvisor
2.01
53012 (100%)
TripAdvisor
2
29275 (55.3%)
Yelp
1.4
5628 (10.6%)
ConsumerAffairs
1.1
3121 (5.9%)

Kayak
2.8
2606 (4.9%)
Cheapflights
2.8
2601 (4.9%)
Momondo
2.8
2600 (4.9%)
Google
2.5
1831 (3.5%)
TrustPilot
1.2
1725 (3.3%)
PissedConsumer
1.4
1570 (3%)
Flight Radar
3.35
1477 (2.8%)
Airline Ratings
1.69
156 (0.3%)
eSky.eu
3.5
96 (0.2%)
Influenster
2.9
90 (0.2%)
Airlines-Inform
2.97
79 (0.1%)
SiteJabber
2.1
20 (0%)
FlightReport
2.85
9 (0%)
Reviews.io
1
5 (0%)
Productreview
1
1 (0%)
SkyTrax Ratings
3
(%)
Tiket2
2
(%)

Join the conversation! What do you think of Frontier Airlines

See if you’re eligible for compensation

Compare Frontier Airlines with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.01

53012

2/5 overall

3 ways to claim compensation from Frontier Airlines

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Frontier Airlines by following the steps below
1. Fill in the feedback and claims form on the Frontier Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

Instant flight check

No disrupted flights were found

If your flight isn't listed here, go ahead and use our compensation check and we'll look into it for you.

Related & Resources

Free and Instant
Compensation Checker

Claim up to £520!

Frontier Airlines Reviews and Ratings

Pros

Cons

Pros

Cons