Wizz Air Complaints: How to Contact via Form, Email, or Phone

Joanna Teljeur

By:  Joanna Teljeur

Last Updated:  29 September 2025

In July 2023, the BBC reported that the Civil Aviation Authority instructed Wizz Air to review 25,000 complaints for flight disruptions. Apparently, the airline had not paid passengers what they were owed for delays, cancellations, and other flight disruptions. In the end, 6,000 complaints resulted in added payments to comply with UK and EU regulations.

Have you had an issue with Wizz Air? It’s not always easy to find out how and where to lodge a complaint. So, in this guide we’re going to provide you with all the information you need to file one and submit a claim successfully so you get the compensation you’re owed.

What Can You Make a Formal Complaint About?

As a Wizz Air passenger, you have the right to complain about any number of things that happened during your flight, but only some of these issues will be eligible for airline compensation.

Your passenger rights are described in the rules of European Regulations EU 261, which say that you can file a formal complaint with the airline about any of the following concerns, all of which could lead to cash compensation.

• Flight delays
• Canceled flights
• Denied boarding as a result of overbooking
• Refunds
• Delayed or Damaged Baggage

Tips for Making a Complaint to Wizz Air

For the best results, always submit airline complaints in writing. Written complaints are more effective because you can track exactly what is said both by you and Wizz Air. Also, if you have to escalate your complaint, it will be easier to provide proof of your conversations with a written statement.

1. First, make sure you provide all the information needed to identify you as a passenger and the number of the flight you’re complaining about.
2. Next, explain in detail the problem you encountered. If possible, also try to provide some proof like a photo or testimony from another passenger or Wizz Air agent.
3. Lastly, use a language that shows you know precisely what your rights are. Use phrases like “according to my EU passenger rights” or “EU 261 law states that”.

What is Wizz Air’s Customer Service Contact Information? 

Now that you know how to submit a complaint, it’s time to see how you can reach Wizz Air customer service.

Wizz Air Phone Number

Wizz Air doesn’t have a specific number for US-based passengers, so we recommend using the airline’s live chat option or calling their customer service line in the UK: 09 057 070 000 (UK).

Keep in mind that this is not a toll free number.

Avoid calling the airline to submit complaints or claims. Instead, you use it only to get information that you can’t find on the website.

Wizz Air Live Chat

Amelia is the chat bot available on the airline’s site. You can ask questions and/or use it to reach a Wizz Air agent.

Wizz Air Contact Form

As mentioned, the best way to file a formal complaint is to do so in writing, and Wizz Air’s webform offers an easy way to do this.

1. First you will have to login to your Wizz Air account.
2. Then, enter your information in the fields provided
3. Choose the category of the complaint
4. Then follow the prompts until complete

Remember to add any supporting documents to support your claim.

Wizz Air Email

Unfortunately, the airline doesn’t provide an email address for customer service. You’ll have to write to them using their webform as mentioned above.

Wizz Air Complaint Response Time

According to EU law, the Wizz Air complaint response time is 30 days. 

Need Help with Your Wizz Air Complaint?

In many cases, airlines will wait until the very last minute to respond to your complaint. Sometimes this happens during peak travel seasons simply because the passenger volume is higher which naturally means more complaints. Other times, airlines will bank on the fact that passengers don’t know their rights or the nuances of filing a compensation claim and reject the complaint as a result.

Whether you’re thinking of complaining or wanting to escalate a case you’ve already submitted, AirAdvisor can help!Check Your Flight

Author:

Joanna Teljeur

Job/Position: Senior Editor & Content Lead

Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development with a focus on consumer rights, aviation law, and public-interest reporting. Her work centers on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.

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