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Frontier Airlines Reviews and Ratings

Check 53,012 verified passenger reviews to find out if Frontier Airlines is good. Find out how travelers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable fares
Convenient booking process

Cons

Frequent delays, cancellations
Additional fees
Poor customer service during problems
Uncomfortable seating

Skip to ratings

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Frontier Airlines reviews

2.01

Terrible
(34)
Poor
(4)
Average
(0)
Very Good
(0)
Excellent
(0)

Anonymous member

Verified | Oct 1, 2026

Atlanta-San Francisco
Economy

Got bumped out..Fake airlines

Got bumped out despite of a confirmed seat, never can trust this airlines. Extremely deceiving, manipulative, Lack of committment to service, and very poor integrity. Frontier told me Flight F9-1447 from Atlanta to San Francisco was downgraded and I couldn’t board. I was told no suitable Frontier alternative was available for my travel needs. I bought a replacement ticket on American Airlines for $400. Frontier declined to reimburse that cost or provide involuntary denied-boarding compensation. I’ve submitted a demand letter and complaints to the U.S. Department of Transportation. I’m disappointed with how this disruption was handled and the response I received.

Overall

Unreliable and dishonest airlines
None

Atlanta-San Francisco
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to $700 compensation for Denied boarding.

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Zubair M

Verified | Sep 8, 2026

Los Angeles-Phoenix
Economy

Horrible and Nightmare Experience

We were (originally Asian folks; 2 adults and 3 minors) in the boarding area for a flight from LAX to PHX and onwards to DTW. They found out our carry on bag was over-sized so we need to pay $75 for checked in and we did. There were some American travellers with the same situation and they were provided the checked-in tags. When we tried to board in the plane then we were told to stay aside and the crew let all the passengers got boarded. We were told after a 15 mins wait that the airline would neither let us take the baggage with us nor they would check it in like others - a clear act of discrimination. We were told that we have 2 mins to either leave that baggage there and get boarded or they will leave the flight without us - so cruel and an act of abuse of power and discretion. Having no choice we left our over-sized baggage with belongings there and took the flight. Frontier didn't even refund our checked in $75 fee. We would finally say that their service is biased and highly unprofessional. We would neither travel with it nor recommend anyone to use this non-ethical airline.

Los Angeles-Phoenix
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to $4,700 compensation for Baggage problem.

Check your eligibility here.

Anonymous member

Verified | Sep 5, 2026

Economy

If you travel with golf clubs bewar...

If you travel with golf clubs beware! If your checked travel weighs 1 lb more than 40lbs they charge you $100 in order to check it. I have a walk bag not a tour bag. It’s impossible to get the weight under 40 lbs. I will never use Frontier again when traveling to tournaments

Overall

Poor cs

Economy

Comments

Passenger rights expert: Baggage problem might mean you’re owed up to $4,700 in compensation.

Find out if you can make a claim now.

Anonymous member

Verified | Aug 11, 2026

Atlanta-Orlando
Economy

RUDE AND UNPROFESSIONAL-UNACCEPTABLE

RUDE AND UNPROFESSIONAL The employees I encountered were consistently rude and unprofessional, and I am not sure why. Several were walking around on their cell phones while seemingly ignoring guests, and their behavior gave the impression that they were at a social event rather than at work. The loud and intimidating manner of the Frontier employees made me feel uncomfortable and pressured, especially because you are constantly aware that failing to comply could potentially cause you to miss your flight. No customer should feel intimidated or disrespected by the very people who are supposed to be providing assistance. I strongly believe these employees need additional training on professionalism, customer service, and the importance of treating guests with respect. Ultimately, customers are the reason businesses have revenue and employees have jobs. That basic principle should never be forgotten.

Overall

RUDE announcers of the flight
NONE

Atlanta-Orlando
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to $700 compensation for Flight cancellation.

See if you qualify today.

Anonymous member

Verified | Aug 4, 2026

Denver-Salt Lake City
Economy

Flight attendant in this flight f9 ...

Flight attendant in this flight f9 4251 denver to slc 10:13pm flight is inconsiderate. 20mins before the flight, the restroom sign is green (while front restroom is red so i assume back restroom is ok to use). We were 2 steps away. Flight attendant said Oh my god you should be seated. I get that everyone is tired but what can you do when U are a parent with a toddler who wanted to go potty? You surely will try to take him to potty. We landed at 11:33pm and now at 12:10midnight we r still waiting to park the plane at the gate! Toddler not allowed to go bathroom! Worst!

Overall

Inconsiderate flight attendant.
My first flight with them was better

Denver-Salt Lake City
Economy

Comments

Passenger rights expert: Did you know that you can claim up to $700 compensation for Flight delay in most cases?

Check if you can claim compensation here.

Taylor P

Verified | Jul 19, 2026

Los Angeles-Tampa
Economy

Flight cancellation

They only get a 2 star because of the fact that they have good prices but their employees are awful they are so rude and they don’t compensate you when they cancel or delay your flight and make you sleep alone in an airport as a woman overnight

Los Angeles-Tampa
Economy

Anonymous member

Verified | Jun 29, 2026

Economy

They forgot my luggage at Seattle a...

They forgot my luggage at Seattle airport. Flew to LA and my luggage arrived a day before I leave LA. Spoke to LA team and useless. No communication from their staff about my luggage. I called their "customer service" Customer Service picked up and these guys are located in the Philippines. Explaining what your concern to their customer service is like talking to a 6 year old kid. Their 24 hours customer service DOESN'T HAVE ANY COMMUNICATION WITH ANY OTHER DEPARTMENT, NO NUMBER OR EMAIL, WTF! I asked them to route me to their baggage or for an email nor number, their response " We don't have those information's", 2 months has passed and I still haven't gotten any reimbursement nor proper communication. I have filed a complaint on US Department of Transportation. I hope this sht works. I've flown many different airlines, and this airline is the worst of the worst. I hope this Airline go bankrupt and never operate again. This airline is sht.

Economy

Comments

Passenger rights expert: That Baggage problem might not be a total loss — you could still claim up to $4,700 in compensation.

Check here.

Sarah W

Verified | Jun 25, 2026

Myrtle Beach-Cleveland
Economy

Flight cancellation

Terrible. Canceled my flight after being delayed 3 hours and didn't offer another one until 4 days later. The gate agent assured a crowd of us, that we'd be reimbursed our travel expenses. However, customer service told me they would only refund my trip!

Myrtle Beach-Cleveland
Economy

E J

Verified | Mar 14, 2026

Economy

It's a Big No ever again!

If Zero Stars were an option. There are really no words to describe how poor this airline is. And it is definitely not much cheaper or worth the hassles. Never again; lessons learned the hard way

Economy

Comments

Mikel T: Kindly Share your Reachable Whatsapp number for more assistance.

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to $700 compensation for Flight delay.

Check your eligibility here.

Anonymous member

Verified | Mar 9, 2026

Detroit-Fort Lauderdale
Economy

Horrible experience for a first time and last time user!

If there were a way to give negative stars, I would do it! This was our first experience using Frontier and it was not a good experience! We were flying my daughter from Detroit to Fort Lauderdale, this is trip she makes pretty frequently. We've always used either Delta or Spirit Airlines without issue. Apparently, Frontier has a requirement that you arrive one hour early to board your flight, my daughter was there in time but could not find a working available kiosk, so she ended up bring 5 minutes late, she was not allowed to board! It wasn't her fault she had to wait for a working kiosk This is completely unacceptable She was left at the airport, her ride had already left, because again, we've never had an issue with Spirit or Delta they actually communicate reminders of anything that is time sensitive like arriving an hour early This was our first experience, and will be our last with Frontier, their customer service is the absolute worst not willing to help, refused a refund on the flight my daughter was no allowed to board no suggestions or solutions

Overall

Horrible customer service
There isn't one

Detroit-Fort Lauderdale
Economy

Comments

Passenger rights expert: Did you know that you can claim up to $700 compensation for Denied boarding in most cases?

Check if you can claim compensation here.

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Frontier Airlines Ratings

All-time Rating & Reviews

Average Star Rating

2.01

Total Reviews count

53012

Review Sites Distribution

AirAdvisor
2.01
53012 (100%)
TripAdvisor
2
29275 (55.3%)
Yelp
1.4
5628 (10.6%)
ConsumerAffairs
1.1
3121 (5.9%)

Kayak
2.8
2606 (4.9%)
Cheapflights
2.8
2601 (4.9%)
Momondo
2.8
2600 (4.9%)
Google
2.5
1831 (3.5%)
TrustPilot
1.2
1725 (3.3%)
PissedConsumer
1.4
1570 (3%)
Flight Radar
3.35
1477 (2.8%)
Airline Ratings
1.69
156 (0.3%)
eSky.eu
3.5
96 (0.2%)
Influenster
2.9
90 (0.2%)
Airlines-Inform
2.97
79 (0.1%)
SiteJabber
2.1
20 (0%)
FlightReport
2.85
9 (0%)
Reviews.io
1
5 (0%)
Productreview
1
1 (0%)
SkyTrax Ratings
3
(%)
Tiket2
2
(%)

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In-flight entertainment (WiFi, TV, movies)
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Customer service
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Value for money
Food and beverage
Legroom & seat comfort
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2.01

53012

2/5 overall

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Frontier Airlines Reviews and Ratings

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