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Frontier Airlines Reviews and Ratings

Check 53,012 verified passenger reviews to find out if Frontier Airlines is good. Find out how travelers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable fares
Convenient booking process

Cons

Frequent delays, cancellations
Additional fees
Poor customer service during problems
Uncomfortable seating

Skip to ratings

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Frontier Airlines reviews

2.01

Terrible
(34)
Poor
(4)
Average
(0)
Very Good
(0)
Excellent
(0)

Alessandra L

Verified | Oct 7, 2026

Houston-New York
Economy

I was denied boarding. I had to buy...

I was denied boarding. I had to buy another United ticket, book a hotel in Houston because they had to fly me from there the next day, and pay an exorbitant rate for a room near the airport for the night. I had to pay for a cab from Terminal 1 to Terminal 3 and for food at the airport.

Houston-New York
Economy

Comments

Passenger rights expert: Denied boarding might mean you’re owed up to $700 in compensation.

Find out if you can make a claim now.

Alayna M

Verified | Oct 7, 2026

Mesa-San Francisco
Economy

I was denied boarding due to overbo...

I was denied boarding due to overbooking, despite having a confirmed reservation, completing check-in, and arriving at the gate within the required time. I was informed that the reason for this decision was that my ticket was the lowest fare, which I consider an unfair criterion, as I fully complied with all the conditions of carriage.

Mesa-San Francisco
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to $700 compensation for Denied boarding.

See if you qualify today.

Luca P

Verified | Oct 7, 2026

New York-Orlando
Economy

The problem is our luggage was dela...

The problem is our luggage was delayed for more than 24 hours and we couldn't leave our hotel as we didn't have clothes or toiletries AND we spent $1000 on the resort fee. We had to purchase everything to resume our anniversary vacation. We landed at 11:50pm in Orlando on the 20th and the luggage didn't arrive to our hotel until Sunday morning at 3:30AM. Frontier didn't offer us anything and said we would not be entitled to any reimbursement.

New York-Orlando
Economy

Comments

Passenger rights expert: Did you know that you can claim up to $4,700 compensation for Baggage problem in most cases?

Check if you can claim compensation here.

Brooklyn W

Verified | Oct 7, 2026

Denver-Salt Lake City
Economy

We were wrongfully denied boarding ...

We were wrongfully denied boarding even though they scanned one of our passes, the lady lady said we had to hurry but when showing that our bags fit in the thing they both looked the other way while asking for 100 fee and a 25 dollar fee for my pass . We were not offered a different flight. Our luggage was sent to Phoenix AZ instead of Utah. When our luggage arrived our 3,000 dollar hearing aids and 1,000 camera and her daughter's birthday presents including jewelry were missing.

Denver-Salt Lake City
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Baggage problem? You could be due up to $4,700.

Find out in just a few clicks.

Ronnie G

Verified | Oct 7, 2026

Minneapolis-Salt Lake City
Economy

It started in MSP when the extremel...

It started in MSP when the extremely rude pair at check in sent us to the wrong check in gate at the opposite side of the airport from the one we needed so we then had to run across the airport to the other TSA gate to get through security. Then we almost missed that flight because of her sending us to the wrong check. Our plane was almost a hour late leaving the airport so we almost were late for the next flight in Denver. Upon arriving in Denver we had to again hurry across the airport to the opposite side there where we again had issues with boarding. Then one lady sent to other to close the doors and that she was logging her out. That this time was then refused to be allowed onto the plane. Saying she was rude but it was the frontier workers that were rude. Upon arriving, in Salt Lake and walking across that air port and 2 hours of looking and asking and waiting were told our bag went ro Phoenix Arizona

Minneapolis-Salt Lake City
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to $700 back for Flight delay.

Start your check here.

Bentley M

Verified | Oct 7, 2026

Denver-San Francisco
Economy

I booked my round trip flight with ...

I booked my round trip flight with Frontier Air weeks in advance. I kept receiving texts that my return flight was on time, yet when I got to my gate at DEN airport, I learned my flight was delayed by 3 hrs, then several hrs. later, ultimately cancelled. I then booked a flight with United Air for the cost of $423.48. A few days after returning home, Frontier Air refunded me $139.98, only the cost of their cancelled return flight. Because of their canceled flight, my actual loss is the difference of $283.50 I had to pay to get home.

Denver-San Francisco
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight cancellation, you may be owed up to $700 in compensation.

Check your claim here.

Kailani D

Verified | Oct 7, 2026

New York-Denver
Economy

I had my bag to bring as a carry on...

I had my bag to bring as a carry on and when loading the plane I was told it was to large to be a carry on. They just refused me to board.

New York-Denver
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to $700 for Denied boarding.

See if you can claim now.

Maverick M

Verified | Oct 7, 2026

Cleveland-New York
Economy

Upon arriving at LGA, my luggage wa...

Upon arriving at LGA, my luggage was never on the carousel. I reported my baggage as delayed to Frontier Airlines. This had a significant impact on my trip, as I did not have my luggage for the duration of my stay in New York. I had to repurchase items that were in my luggage. Frontier Airlines is refusing to pay me back for the loss of the luggage. Frontier is stating the cannot pay back because I never filled out a " luggage contents list". I never received a luggage content list to fill out to give to Frontier Airlines. They are refusing to give me the content list to fill out now and saying my case is closed. According to frontiers contract of carriage, they owe me a minimum of $4,700.

Cleveland-New York
Economy

Comments

Passenger rights expert: That Baggage problem might not be a total loss — you could still claim up to $4,700 in compensation.

Check here.

Leon G

Verified | Oct 7, 2026

Mexico City-San Francisco
Economy

The flight was cancelled just 45 mi...

The flight was cancelled just 45 minutes before departure. No information or support was given. They didnt help with my flight not even staying at the hotel, not even food.

Mexico City-San Francisco
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight cancellation, you may be entitled to up to $700 in compensation.

Want to see if you’re eligible?

Shakil A

Verified | Oct 5, 2026

Houston-Fort Lauderdale
Economy

Flight cancellation

Very bad experiences of flight delays, and flight cancelations with this airline. My recent trip was ruined due to their flight cancelation without giving any reason or explanation, giving the impression of no regard for you.

Houston-Fort Lauderdale
Economy

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Frontier Airlines Ratings

All-time Rating & Reviews

Average Star Rating

2.01

Total Reviews count

53012

Review Sites Distribution

AirAdvisor
2.01
53012 (100%)
TripAdvisor
2
29275 (55.3%)
Yelp
1.4
5628 (10.6%)
ConsumerAffairs
1.1
3121 (5.9%)

Kayak
2.8
2606 (4.9%)
Cheapflights
2.8
2601 (4.9%)
Momondo
2.8
2600 (4.9%)
Google
2.5
1831 (3.5%)
TrustPilot
1.2
1725 (3.3%)
PissedConsumer
1.4
1570 (3%)
Flight Radar
3.35
1477 (2.8%)
Airline Ratings
1.69
156 (0.3%)
eSky.eu
3.5
96 (0.2%)
Influenster
2.9
90 (0.2%)
Airlines-Inform
2.97
79 (0.1%)
SiteJabber
2.1
20 (0%)
FlightReport
2.85
9 (0%)
Reviews.io
1
5 (0%)
Productreview
1
1 (0%)
SkyTrax Ratings
3
(%)
Tiket2
2
(%)

Join the conversation! What do you think of Frontier Airlines

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.01

53012

2/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Frontier Airlines by following the steps below
1. Fill in the feedback and claims form on the Frontier Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Frontier Airlines Reviews and Ratings

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