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Hawaiian Airlines Complaints: Contact Phone Number, Online Forms, and Chat

Written By Amy Lancelotte

Last Updated: January 29, 2025

Hawaiian Airlines links the state’s islands with the US mainland, the rest of North America, Asia, and the South Pacific. When planning a Hawaiian vacation, one of the last things that likely comes to mind is complaints, but they are necessary sometimes.

Passengers can encounter issues with delays and cancelations, poor service, technical problems, and other things that negatively impact a flight or trip. 

For example, in April 2024, Hawaiian had one of the worst flight cancelation rates among US airlines at 1.3%, according to the Department of Transportation (DOT). That alone is very disruptive to passengers.

As for Hawaiian Airlines complaints, although the official number is less than 10 out of every 100,000 passengers, from 2022 to 2023, the airline’s complaint ratio doubled. This means passengers now have more reasons to use the Hawaiian Airlines contact options to file complaints. We’ll guide you through all your contact choices and how to maximize success and minimize the time it takes.

We work with a no-win, no-fee structure, so check your Hawaiian Airlines flight eligibility today.Check Your Flight

Hawaiian Airlines Contact Information

With Hawaiian Airlines, complaints are best done using the online forms that act as email. For other inquiries, if the forms don’t apply to your situation, or you don’t want to go online, there are different options. You can call, use live chat, or text, depending on your preference.

Contacting Hawaiian Airlines Customer Service

For urgent and time-sensitive Hawaiian Airlines complaints, calling customer service is your best option. Canceled flights that can’t be re-booked at the airport or issues with transportation or accommodation for overnight delays usually require a call. But, luckily, you can also text or use live chat.

Hawaiian Airlines Contact Number

The phone number for Hawaiian Airlines is 1-800-367-5320 and can be used anywhere in the US toll-free. It’s open 24/7. If you prefer to text, use 38285 from your cell phone, also only within the US.

Calling Hawaiian Airlines - Important Tips

• Check the online options first: Before making a call, try Hawaiian Airlines' 24/7 online options, such as their live chat, text, or email forms.
• Be prepared with essential information: When contacting Hawaiian Airlines customer service, make sure you have your booking reference, flight number, travel dates, and any previous correspondence on hand. This preparation will help make the conversation smoother and may reduce the need for follow-up calls.
• Know your rights: Although specific rights are not currently available in the US for things like flight delays and cancelations, Hawaiian Airlines’ policies offer things like refreshments and overnight accommodation in certain circumstances. Check your rights here. 
• Phone during off-peak hours: To avoid long wait times, try calling during off-peak hours, such as early mornings or late evenings. Avoid busier periods like lunchtime, weekends, or times following major disruptions, like severe weather events.
• Keep detailed notes: You never know when you may need to refer back to the conversation. During or right after your call, jot down important details, including the reference number, agent’s name, and key points discussed.
• Request a resolution timeframe: You won’t know when to follow up unless you have clear expectations. Ask for a specific timeframe for when you can expect your issue to be resolved.
• Follow-up and escalation: If your issue isn’t resolved within the promised period, don’t hesitate to follow up with your reference number. Being polite but persistent can help keep your complaint a priority. Escalate if needed.

Hawaiian Airlines Contact Options Online

Hawaiian Airlines Email and Online Forms

Sending an email is the perfect way to make sure your Hawaiian Airlines complaint is recorded. They do not have a general complaints email. Instead, head to their contact page and click on “Send us an email.” You’ll be given four options:

• Ask a question
• Voice a concern
• Make a request
• Share a compliment

For complaints, you want to select “Voice a concern.” You’ll then have to select the subject of your complaint. “In-flight experience,” “lost or damaged baggage claim,” and “other” are probably the most useful.

Hawaiian Airlines Live Chat

If you want to contact the airline and deal with an actual representative but don’t want to call, live chat is ideal. It operates 24-7 for general complaints, and they have a specific baggage bot for questions related to luggage. Both of these choices are found on the “Contact Us” page.

Hawaiian Airlines Social Media

In cases when you need to draw attention to your Hawaiian Airlines complaint, social media is a great tool. The airline is present on the usual platforms:

What If Hawaiian Airlines Isn’t Responding?

If you have filed your complaint online but haven’t heard anything, it’s a good idea to escalate the issue by calling. Or, you can follow up via text or live chat. Social media also has a way of provoking a response once your issue is exposed to the masses. If all else fails, you can contact the Department of Transportation and file an official complaint there. 

What Is Hawaiian Airlines’ Response Time For Complaints?

According to Rule 25 of Hawaiian Airlines’ Customer Relations policies, they guarantee a substantive reply within 60 days. In general, complaints must be submitted no later than 2 years after the incident if you’re seeking compensation.

Advice For Making a Hawaiian Airlines Complaint

When filing a complaint with Hawaiian Airlines, ensure you provide complete information to enable a thorough review. Typically, this includes:

• Your contact information: Share your full name, email address, and phone number, so Hawaiian Airlines can reach you to discuss your issue.
• Flight information: Include details such as the flight number, date, departure and arrival times, and the specific airports involved.
• Incident summary: Briefly but clearly outline what occurred, where and when it happened, and who was involved. Focus on factual details and try to keep emotional language to a minimum.
• Desired outcome: Clearly state what you hope to achieve, whether it’s compensation, a service improvement, or an apology.
• Supporting documents: Attach relevant materials like boarding passes, receipts, or photos to strengthen your case.

Providing accurate and comprehensive details helps Hawaiian Airlines address your concerns more effectively.

For added guidance, we offer templates to ensure no important information is overlooked:

• Poor service
• Flight delays
• Refund requests

Hawaiian Airlines Compensation Form

Because there is no regulation governing passenger rights related to things like delayed and canceled flights, Hawaiian doesn’t have a compensation form specific to these situations.

However, Hawaiian Airlines' internal policies do offer various types of compensation in the event of flight disruptions. For example:

• For cancelations, they will re-book you at no charge with Hawaiian or another airline.
• Vouchers for meals and drinks.
• Hotel accommodation and ground transfers for overnight delays and cancelations.

If you haven’t received what you think is appropriate, use our airline compensation experts to investigate the issue and get what you deserve.

Did you experience a flight cancelation with Hawaiian Airlines and need to claim for things like meals and hotels?We can help. Start your claim here.Check Your Flight

What To Do When The Hawaiian Airlines Contact Forms Aren’t Working

The Hawaiian Airlines contact forms may not be working for a variety of reasons. First, it’s crucial to get to the root of the issue. Does it seem widespread? This could indicate a technical issue with the website. Or are you getting an error message? An error message could mean that you incorrectly filled out certain sections or forgot one altogether. If you can’t resolve the problem yourself, use any of the Hawaiian Airlines contact methods we discussed to get assistance. 

Remember that you can always rely on us to resolve Hawaiian Airlines complaints on your behalf. We’ve already helped over 400,000 passengers successfully!