Aeromexico Complaints - Contact Info, Advice, Common Issues

Joanna Teljeur

By:  Joanna Teljeur

Last Updated:  19 January 2026

Aeromexico has been named the most on-time airline by Cirium for 2024 and 2025, but still, your flight might have been disappointing in other ways. Whether your bags were lost or your in-flight experience was unenjoyable, here’s what you need to know to make the most of your complaint or claim.

Aeromexico Complaints - Our Expert Tips

Use this checklist to increase the chances of a favorable Aeromexico complaint outcome:

1. Don’t waste time. Once you’re done with traveling, start the Aeromexico complaints procedure right away. Details will be fresh in your mind, ultimately making everything that much easier.
2. Keep it all! You may need things like your reservation number, photos of damages, boarding passes, records of correspondence, or any other documentation to validate your claim. 
3. Your details. Make it simple for Aeromexico to respond to you by providing your email and cell number.
4. State your desired outcome. Be clear about what you expect to happen to rectify your Aeromexico complaint. 

How to contact Aeromexico

Admittedly, the methods of contacting Aeromexico are somewhat limited, as there are no readily available Aeromexico complaints form online. Here are the various options:

Aeromexico Complaints Phone Number

By far, the best way to contact the airline to resolve a complaint is by making a call to their call center. In Canada and the US, call 1-800-237-6639. 

Aeromexico Complaints Email Address

Aeromexico complaints email is: amcomplaint@aeromexico.com. 

Aeromexico Live Chat

Aerobot is the airline’s chatbot. It can help you check available flight schedules and fares, monitor a specific flight, and give you clear details on airline baggage rules and allowances.

It can also tell you which travel documents are required for your journey, helping you prepare before you fly.

Aeromexico on Facebook

You can also reach the airline via Facebook messenger, but be careful about sharing personal details unless you’re sure you’re speaking to an Aeromexico customer service agent.

What Aeromexico Complaints Are Worth Making?

Of course, passengers can complain to the airline about anything that bothers them, but for added value, some complaints are more rewarding than others.

Mishandled luggage in the form of delayed, damaged, or lost bags for example, is likely to trigger an airline payout. Plus, if you’ve been denied boarding due to an overbooked Aeromexico flight, compensation is also possible.

Aside from the above issues, if you’ve received what you think is poor service from the airline anywhere in the booking or flying process, filing an official Aeromexico complaint could result in future discounts with the airline or travel vouchers. 

Need help with your Aeromexico complaint? Check to see if your flight is eligible for compensation.Just enter your flight details to start

Author:

Joanna Teljeur

Job/Position: Senior Editor & Content Lead

Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development with a focus on consumer rights, aviation law, and public-interest reporting. Her work centers on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.

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