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Whether you need to change your plans and cancel your flight or you’re traveling and there’s an Aeromexico flight delay or cancellation, it can be stressful. So, what can you do?
The answer is to be fully aware of the Aeromexico cancellation policy (ideally before you book your flight) and know the amounts and steps to exercise your passenger rights.
As airline compensation experts since 2017, we can guide you through it all to ensure you get exactly what you’re owed for Aeromexico delay compensation, cancellation payouts, and refunds (when appropriate) in record time!
Summary of Key Points
- Unlike in the UK and EU, Mexico does not currently have a set of compensation regulations for flight disruptions other than for overbooking.
- Flights that depart from either the UK or EU are covered for delays, cancellations, and missed connections.
- Passengers can claim up to $650, depending on the flight distance and a delay length of at least 3 hours.
- Aeromexico flights were the most reliable in the world in 2024.
- Don’t accept airline vouchers when you can get an Aeromexico refund instead – they are less flexible and often come with short expiry dates.
Filing an Aeromexico Delay Compensation or Cancellation Claim
Although our experts are well-positioned to help you file a successful Aeromexico flight delay compensation claim quickly, we understand that you may want to go it alone. If so, these are the steps to take for disruptions on routes from the UK and EU:
- There is no online claim form to submit for Aeromexico delayed flight compensation or for cancellation. Your options are to chat online or call customer service at 1-800-237-6639.
- Once you choose your preferred option, give all the details of your flight to the representative.
- State exactly what you expect as a payout based on your passenger rights (more on this below).
- Follow up until you get the money.
- If the decision seems wrong or unfair, escalate to the UK Civil Aviation Authority or the appropriate mediation center in the EU. If that fails, check your flight and start a claim with us. We’ll ensure Aeromexico is held accountable.
What To Do When Your Aeromexico Flight is Delayed - How Much To Claim
The first order of business is to determine the reason for the Aeromexico flight delay. Whether or not the airline is at fault for the interruption will become important later on for claiming compensation for departing UK and EU flights.
Note that all currently available flights to Europe and the UK depart from Mexico City with a flight distance exceeding 2,175 miles (3,500km), so if other conditions are met, passengers can apply for the maximum amount – US$650 (€600).
There is also a provision for a full Aeromexico refund if your flight delay is 5 hours or longer and you choose not to travel.
Additionally, the airline is responsible for meals, refreshments, and communication options when the flight is delayed by at least 4 hours for flights above 2,175 miles (3,500km). Overnight delays also trigger complimentary hotel stays and transfers to and from the airport. Request these items from the airline right at the airport.
Once the delay reaches 3 hours, you may be entitled to claim up to $650. Make sure to keep all communication from Aeromexico, your tickets, and refuse any other type of compensation if it’s technically less than what you’re owed.
Luckily for Aeromexico and you, they had the absolute best on-time arrivals rate in the world in 2024 – 86.70%, so hopefully you won’t encounter this type of inconvenient disruption. But, flight AM6501 from Amsterdam to Mexico City and flight AM6104 from Paris Charles de Gaulle to Mexico City had much lower on-time rates of 64% and 63%, respectively. So, watch out for these ones!
Steps To Take For Aeromexico Flight Cancellations
On the other hand, if your flight isn’t just delayed but canceled altogether, there are added things to do.
- Rebook your travel ASAP. An entire flight will need to do the same thing, so space will be at a premium.
- Decide whether the suggested replacement flight is suitable and continue travel or ask for a full refund.
- Get the reason for the cancellation to use later.
- Ask for the same comfort items, like food, drinks, and hotels, as you would for Aeromexico flight delays.
- If your flight is eligible for Aeromexico flight cancellation compensation, keep all your receipts and documents and file a claim as soon as you get home.
Recently, in December 2024, Mexico City’s Airport had to cancel more than 40 flights in a single day due to fog. A further 128 were delayed. And because the weather made flying unsafe, the passengers had no choice but to wait.
Aeromexico Cancellation Compensation
In the case of Aeromexico cancellations, when the airline is at-fault and your flight was canceled with fewer than 14 days notice, you can apply for the following:
- Assuming the flight is a minimum of 2,175 miles (3,500km), a replacement flight that leaves less than 1 hour earlier than the original one and arrives under 4 hours at the destination airport: $325 (€300).
- Up to $650 (€600) for replacement flights over 2,175 miles (3,500km) that cause a delay at the destination of 4 hours or more.
- Care and assistance in the form of refreshments, meals, and hotel/transportation (overnight delays) for flights over 2,175 miles (3,500km) that require passengers to wait at least 4 hours at the airport.
Find out if you are owed compensation for a disrupted flightCheck Your Flight
Aeromexico Flight Delay and Cancellation Compensation Rules – UK and EU Originating Flights
When departing the UK or the EU on an Aeromexico flight, you’re afforded the rights from regulations UK261 and EU261 when the disruption is considered preventable by the airline. Here’s a summary of what to expect:
Aeromexico Delays
Departure Airport | Delay Length | Flight Distance | Maximum Compensation |
Within the UK, like London Heathrow | 3 hours or more | Over 2,175 miles | $650/£520* |
Within the EU, like Paris Charles de Gaulle and Amsterdam Schiphol | 3 hours or more | Over 2,175 miles | $650/€600* |
*In some cases, airlines attempt to downgrade this amount for short delays (3 to 4 hours), but our experts always fight for the absolute maximum.
Aeromexico Cancellations for Flights Departing the UK and EU
Type of Compensation | Minimum Interruption Time Upon Arrival | Flight Distance | Maximum Compensation |
Care & Assistance (meals, hotel, transfers) | 4+ hours | Over 2,175 miles | Reasonable amounts, typically in the form of vouchers |
Cash | Less than 4 hours & departs less than 1 hour earlier than your original flight | Over 2,175 miles | $325 (€300) |
Cash | 4+ hours | Over 2,175 miles | $650 (€600) |
The Aeromexico Cancellation Policy – When Can you Get Your Money Back?
To put it simply, the Aeromexico cancellation policy isn’t generous when you need to cancel your flight. Aside from the possibility of a full Aeromexico refund when flights are canceled within 24 hours of booking (for travel at least 7 days in the future), the Aeromexico refund policy depends on the fare type.
In all, Aeromexico has 6 different fare types and none of them are fully refundable if canceled unless you add on the optional “Unlimited Flexibility” package. If you do, the benefits are:
- Unlimited changes to the itinerary at no charge.
- Cancel for a full Aeromexico refund or a future travel voucher.
- Reschedule for free if you can’t make it to the original flight.
Missed Connections with Aeromexico
Aeromexico missed connection compensation applies with flights departing the UK or EU when an at-fault delay or cancellation causes you to miss your next flight. The same rules apply for the delay at the airport for refreshments, communication, etc.
You can also claim for up to $650 in the event you finally arrive at your destination at least 3 hours late. It depends on the distance, which if it’s over 2,175 miles (3,500km), would qualify for the maximum.
When Aeromexico Doesn’t Have To Pay
A key component of both the UK and EU regulations is called extraordinary circumstances. Something that the airline can’t control, like weather and airport staff strikes, means they are not required to pay.
Alternatively, when the cause of a disruption is something that Aeromexico could have reasonably prevented, like a strike with their own staff, scheduling issues, and routine aircraft maintenance, it means they are at fault. They are required to pay based on the conditions outlined above for flights from either the UK or the EU.
Figuring out how much you are owed for a disrupted flight can be complicatedWe're here to help. Let us assess your compensation for you.Check Your Flight
How Reliable is Mexico City Airport?
Since all flights to and from the EU and UK operate through Mexico City Airport, let’s review how likely you are to encounter a disruption here. The answer is: not very likely compared to other airports.
In 2024, Mexico City Benito Juarez International Airport was the third-best performing airport in the world with an on-time departure rate of 84.04%, so overall, it’s quite reliable!
The Scoop on Aeromexico
With a thriving hub at Mexico City Airport and a total of 90 destinations worldwide, Aeromexico is the country’s largest carrier. It served over 2 million passengers in January 2025 alone, a net increase of 5% compared to 2023, and shows no signs of slowing down anytime soon.
