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JetBlue Airways Reviews and Ratings

Check 88,512 verified passenger reviews to find out if JetBlue Airways is good. Find out how travelers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable fares
In-flight comfort
Good customer services

Cons

Frequent delays, cancellations
Poor handling of refunds & compensation
Technical issues with online services

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JetBlue Airways reviews

4.03

Terrible
(11)
Poor
(2)
Average
(2)
Very Good
(2)
Excellent
(0)

Rory A

Verified | Jan 5, 2026

Economy

Predatory website incompetence. Tri...

Predatory website incompetence. Tried to add a checked bag over 24 hours in advance. The website broke down, wouldn't put the charge through after using both Apple Pay and manual credit card entry. Tried 3 times. None went through. Eventually, showed 3 checked bags had been added and wouldn't let me remove any of them. The customer service number does not lead to a representative, instead promising to call you back. I have no doubt that I won't recieve a call back, if I recieve one at all, until after the 24 hour period in which my checked bag is $10 cheaper. Disgusted and disappointed.

Economy

Comments

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Susan B

Verified | Dec 20, 2025

Austin-Boston
Premium economy

Terrible Customer Service

We were delayed, I had no working TV, even though that is what they advertise and everyone had theirs working except me. I was offered to leave my seat & sit in the back of the Plane in a middle seat to have a working tv. My review is in the prior comments, I do not want to repeat myself. Then I got home and logged into my JB account, only to see that the website was messed up and was told IT would get in touch with me, but they never did! That is another review for another day!

Overall

I was the only one with no working tv, yet they advertised it and I paid the same price as everyone else. When I wrote to them JB said TVs are complimentary,(which is BS because it's in their ads) so the whole plane got something complimentary except
Mosaic Benefits

Austin-Boston
Premium economy

Anonymous member

Verified | Dec 17, 2025

White Plains-Fort Lauderdale
Economy

Terrible customer service

Flying to Florida with my wife. Asked the gate person about sitting with my wife. I was told I needed to pay for the change. He was just dismissive, not entirely rude but had a bad attitude. By chance the seats next to my wife were occupied. On the plane I asked the flight attendant if I could move out of the middle seat to an empty seat on the end and again same stink attitude. I have to buy a seat. If the flight was full, I could understand but the attitude on both Jet Blue employees turned me off. I just fly back to Florida and fly United. I have a choice.

Overall

Poor gate and flight customer service
TV

White Plains-Fort Lauderdale
Economy

Viktor R

Verified | Oct 8, 2024

London-New York
Economy

after waiting for over...

after waiting for over three hours on a plane with no reason given at all, the female flight attendant on board was being incredibly rude. i was waiting for the restroom to open up, she was passing by, so she said "move out of the way." in a very rude tone. i moved as much out of the way as i could in the small aisle and then get scolded by the same miserable woman and told i shouldn't lean against the walls. what am i supposed to do? and earlier i was having a panic attack and she just stared at me with an extremely annoyed look on her face. obviously it isn't her job to coach me out of a panic attack, but why stare at me like i'm a zoo animal that you absolutely despise? what the hell?? this is seriously the worst flight i've ever been on, from the airport all the way to being on the flight.aited for the baggage to be offloaded.

London-New York
Economy

Maxime B

Verified | Oct 8, 2024

Dublin-Boston
Economy

my flight took off...

my flight took off at the scheduled time of 09:45am on the 10/4/24. After over an hour in the air the flight was redirected back to Dublin as the navigation system failed. We sat in Dublin until 3.30pm before we were told the flight is cancelled.

Dublin-Boston
Economy

James K

Verified | Oct 8, 2024

London-Boston
Economy

Our flight departing...

Our flight departing from LGW was delayed an hour due to the aircraft arriving late from another airport. This delay resulted in us arriving to BOS with not enough time to go through customs and back through security to make our connection to CLT. This resulted in us being forced to wait for a check in agent to put us on another flight. Due to not enough staff to manage the queue, we weren’t able to discuss re-routing options until all alternative flights had already departed. We were booked on a flight the following day to our final destination. The airline is refusing to compensate us for the delays and the expenses incurred for our overnight hold over at BOS.

London-Boston
Economy

Jordan W

Verified | Sep 27, 2024

Nassau-New York
Economy

fight was canceled...

fight was canceled two hours before departure. a new flight was issued for 12 hours later, and then that was delayed an entire day. I was rebooked on another flight that took off two days after my original flight.

Nassau-New York
Economy

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JetBlue Airways Ratings

All-time Rating & Reviews

Average Star Rating

4.03

Total Reviews count

88512

Review Sites Distribution

AirAdvisor
4.03
88512 (100%)
Influenster
4.6
34540 (39%)
TripAdvisor
3.5
22263 (25.2%)
Google
4.2
12851 (14.5%)

Trustindex
3.6
4169 (4.7%)
Flight Radar
4.4
3246 (3.7%)
Momondo
3.55
3038 (3.4%)
Kayak
3.55
3037 (3.4%)
Cheapflights
3.55
3036 (3.4%)
Consumer Affairs
1.2
1059 (1.2%)
Yelp
1.9
811 (0.9%)
Airline Ratings
2.5
115 (0.1%)
eSky.eu
3.8
105 (0.1%)
SiteJabber
2.8
68 (0.1%)
FlightReport
4
68 (0.1%)
TrustPilot
4.6
23 (0%)
SkyTrax Ratings
3
(%)
Tiket2
4.2
(%)

Join the conversation! What do you think of JetBlue Airways

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

4.03

88512

4/5 overall

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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
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JetBlue Airways Reviews and Ratings

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