U2 6488 Задержка или отмена рейса: получить компенсацию или возмещение

Our Easy Jet Flight No: EZY6488 was cancelled whilst we were queuing at the bag drop at Sharm El Sheik Airport and rescheduled for the following day at 14:00 Flight No: EZY9488 refers. This rescheduled flight was then delayed for 5 hours due to the air traffic control system failure in London. We arrived at our final destination at approx. 22:45 on 28/08/23, a 22 hour delay from our original scheduled flight return time and date of 00:45 on 27/08/23. We discovered the flight was cancelled through word of mouth from other passengers on the flight as they had received a message from Easy Jet but we had not got any data available on our phones to receive this message. The airline did not communicate why the original flight was cancelled, the staff in the airport did not have much information and did not communicate well at all, even when they were probed, saying repeatedly that they did not know anything and there was nothing they could do. This caused a lot of confusion and stress, especially as we were a family travelling with two very young children, 5 and 2 years old and it was late at night so they were getting tired and couldn’t understand what was happening. To add to the confusion, the boards were still telling us the flight was departing and announcement in the airport told us to go to the gate. Easy Jet provided overnight accommodation at another hotel, including dinner and breakfast. However, they did not provide food or drink whilst waiting for 5 hours at the airport for this to be arranged and for us to be transported to the alternate accommodation, causing us to incur charges of £31.10 (receipts retained and can be provided at request). On 28/08/23 we were not able to check in for the rescheduled flight and when we arrived at the airport were not able to provide flight details to the security check guard who was reluctant to let us into the airport. We eventually managed to check in and get through to departures to wait for the flight to depart. Whilst we were sat in a restaurant, waiting for the flight to depart we noticed the cabin crew were also there and getting food and not on the plane. This was at 1:15pm which is when we were rescheduled to board the plane. At this point, it was still saying on the board the plane was on time to depart at 2:00pm. There had been no messages come through about any delays or issues with the flight. Again, we only discovered there was a delay by another passenger who had information about flight schedules as he was a pilot himself. Even when we were waiting at the gate to depart, the cabin crew went past all of us and got on the plane without informing us about any delays even though at this stage they would have known. We were sat waiting in the departure area until around 2:30pm or 3pm when passengers realised we weren’t going anywhere soon. Yet again, the staff at the airport had no idea what was happening and no announcements had been made. The only information we were getting was from some passengers who had received information from back home about the problems with all the air traffic control system crashing. The airline staff only informed us that the rescheduled flight was delayed because of the air traffic control system failure in London when we got on the plane. Once again this caused lots of upset and confusion about what was going on. We were then told we must board the plane by the airport staff otherwise the flight would be cancelled and we would be arrested. This resulted in my child being very upset thinking she was going to get arrested. We did board the plane but once aboard it was incredibly hot and the atmosphere was getting very tense and people were distressed including the flight staff with the main flight attendant being very abrupt, unhelpful, unfriendly and quite aggressive towards passengers, which exacerbated an already distressful situation at all. This created a really poor environment for young children to be in and eventually we had to get back off the plane to sit once again in the departure area because of the heat on the plane. When we were back in the airport waiting area, We were told by staff we would get free food provided and were all got escorted to the café but the workers there had no idea about this. Once again communication had failed and added lots of confusion. We were informed this food would take an hour to prepare, whilst waiting for this food to be prepared we were informed that the air traffic control system had been fixed and we had to go back to board the plane. We did this without receiving an of this food. It was now around 4 hours since the flight was scheduled to depart and the children were getting agitated at this stage, not knowing if they were coming or going. We then had to wait another hour before even getting on the plane. Therefore, in total we were waiting for 5 hours before getting on the plane to finally fly and we were not provided any food or drink during delay causing us to incur charges further costs of £47.93 (receipts retained and can be provided at request) total costs £79.03. I have been inconvenienced by this incident, having to miss a full day of work due to these delays and have had to use a day of annual leave as to not incur any financial salary loss, as well as reschedule meetings set for 29/08/23, creating a back log. This incident has also caused a lot of stress and anxiety for my family with us travelling with a 5 year old and a 2 year old.