American Airlines complaints: comments, page 2
506 comments
Jordyne L
Verified | Oct 5, 2026
Myrtle Beach-Columbus
Economy
Claim escalated to airline
Unknown
First flight was delayed and I only had 10 minutes to make it to my connecting flight. I made it only by sprinting thought the airport. When I got in my connecting flight they were loading bags under the plane but never took my bag off of my original flight. Even tho it was priority.
- Myrtle Beach-Columbus
- Economy
- Claim escalated to airline
Adut A
Verified | Oct 4, 2026Los Angeles-Phoenix
Economy
Unknown
My checked suitcase has been missing for approximately two weeks, and I was advised to file a lost baggage claim. The suitcase contained a significant amount of my personal and professional belongings, including clothing, designer footwear, beauty and skincare products, fragrances, hair tools, and camera equipment used for my work as a model/content creator. Some items were purchased by me, while others were received directly from brands through my professional work. I have provided available supporting evidence, including purchase confirmations, bank transactions, brand correspondence, and proof of ownership. I am still reconstructing the complete contents because I did not anticipate having to document every item packed in my suitcase before traveling. The prolonged loss has caused substantial inconvenience and has left me without personal belongings and equipment that I regularly use.- Los Angeles-Phoenix
- Economy
Ryan M
Verified | Oct 4, 2026Grand Junction-Las Vegas
Economy
Unknown
My flight from grand junction was delayed to phoenix. I flew to phoenix and caught my original flight but my bags were loaded onto a different airline and flight. When I landed in las my bag was not to be found. They said it was delayed- Grand Junction-Las Vegas
- Economy
Robert H
Verified | Oct 3, 2026Nassau-Los Angeles
Economy
Unknown
* Flight AA2250 * Bag reported missing at LAX immediately * You have the AA baggage file/reference number 5001879906 * You had no clothes available for a work event * You bought a T-shirt, button-up shirt, shorts and underwear * Total is under US$200 * You have dated, itemized receipts * AA now says the bag is in transit and should reach your California stopover today- Nassau-Los Angeles
- Economy
Eva G
Verified | Oct 3, 2026London-Charlotte
Economy
Claim escalated to airline
No reason given
The airline says that the flight was less than 3 hours late but your website and my watch at the time says it was more than 3 hours.- London-Charlotte
- Economy
- Claim escalated to airline
Steven G
Verified | Oct 3, 2026London-Charlotte
Economy
Claim escalated to airline
No reason given
American Airlines claims the delay was less than 3 hours but your records and my watch at the time showed that the delay was more than 3 hours. Thank you for investigating this.- London-Charlotte
- Economy
- Claim escalated to airline
Anonymous member
Verified | Oct 2, 2026Taiz-Tokyo
Economy
no hotel given for cancellation
flight was canceled and delayed 24 hours with no hotel compensation other than a coupon good for 10% off. With a delay of 24 hours I would expect better of AAOverall
no compensation for hotel
- Taiz-Tokyo
- Economy
Benjamin G
Verified | Oct 1, 2026Oklahoma City-Los Angeles
Economy
Unknown
My son Phil had to go to the hospital. I'm literally blind, so I didn't see what they put our bags. One backpack black won't carry on black- Oklahoma City-Los Angeles
- Economy
Eliza M
Verified | Oct 1, 2026New York-Melbourne
Economy
Unknown
My bags are currently in Sydney and I am flying directly from LA to Melbourne on flight UA98 arriving in Melbourne 7am and I am needing my bags to arrive before I do so I can take them home with me as I have things I need. Thank you- New York-Melbourne
- Economy
Beverly K
Verified | Sep 30, 2026Pensacola-Edinburgh
Economy
Claim escalated to airline
Unknown
I received my luggage Sept 20, 2026. One bag missing. No cash allowance for incidentals was received by me. I last saw my luggage in Pensacola, FL when I checked it on Sept 9, 2026. One carry-on bag was checked at the gate. I paid $75.00 for one checked bag. I didn't declare the value nor was the weight in excess. Upon arriving Heathrow I was assisted by a British Airways agent to file a PIR. Following the filing of the PIR I received no communication from British Airways. My bag was delayed and no approximate delivery date given. Days later I was able to contact Menzies Aviation at Edinburgh Airport who then located my luggage and delivered it to my requested address. I was with a tour group in a remote location and therefore did not receive my bag until we returned to the city. Being without clothing and essentials caused undue stress and anxiety!- Pensacola-Edinburgh
- Economy
- Claim escalated to airline
Enrique R
Verified | Sep 30, 2026Fort Lauderdale-Phoenix
Economy
Unknown
I was refunded for a delayed luggage by your Agent Kimmielee via phone call last night. Then woke up to other charges I was not aware of this morning. That gentleman said, he was not charging for over weight luggage, then promptly asked for a tip...- Fort Lauderdale-Phoenix
- Economy
Brian G
Verified | Sep 30, 2026Toronto-Phoenix
Economy
Claim escalated to airline
No reason given
Delayed flight out of YYZ caused missed connection in DFW for PHX. Airline had to reschedule flight to tomorrow AM, forcing me to find a hotel in Dallas. I am now missing key meetings in PHX tomorrow morning- Toronto-Phoenix
- Economy
- Claim escalated to airline
Deborah Jean S
Verified | Sep 29, 2026Dallas-Fort Worth-Los Angeles
Economy
4.25 hr delay, multiple gate changes, noisy toddler
6 gate changes in huge airport requiring over 2 miles of walking Delayed 4 hr 13 minutes due to mechanical problem Sent complimentary food coupon AFTER already airborne Unable to get parents of toddler to stop screeching and shouting, constantly waking me during the over 3 hour flightOverall
- Over 6 gate changes, 4 hr 13 min delay, unable to shut up toddler screeching
- Dallas-Fort Worth-Los Angeles
- Economy
- Desired solution
Lauren L
Verified | Sep 29, 2026Windsor Locks-Raleigh-durham
Economy
Claim escalated to airline
No reason given
Before departing Hartford, I looked at the American app and noticed that my connecting flight from Philadelphia to Raleigh had been delayed because of maintenance. At that point, I considered remaining in Hartford overnight and traveling the following morning, when multiple flights back to Raleigh were available. However, the information available through the American Airlines app indicated only a modest delay, suggesting that the maintenance issue had been identified and that the flight was expected to operate later that evening. Based on that information, I boarded my flight to Philadelphia. Upon landing in Philadelphia, I saw that the delay had grown substantially. According to the newly adjusted departure, the flight would not reach Raleigh until after 11pm. I immediately contacted the Executive Platinum desk to determine whether there were alternative routings that would get me there earlier. Although seats remained available on other airlines, I was told that American would not rebook me outside its own network. I would need to wait for the maintenance delay to be resolved and depart on the flight that I was ticketed for. Before I could reach the new departure gate, however, that flight was cancelled. I then spent forty minutes on hold waiting to speak with a representative again. While on hold, I walked past an AA flight to Greensboro, NC that was getting ready to board. I asked the gate agent if I could get onto that flight since Greensboro is less than an hour from Raleigh, but all the seats were full. Another flight, to Asheville, NC was also getting ready to board a few gates down. I watched as both flights departed. After the Asheville flight left, I got in line at the airport customer service desk. Eventually I was assisted by Ms. Yukeri Prince, who was courteous, professional, and clearly trying to help. Ms. Prince rebooked me on the first available flight to Raleigh. However, this was not until the following afternoon because the morning flight was . already fully booked. When I asked about overnight accommodations, she told me that she would book me a room at the Airport Marriott. I waited, watching, as she did this (or, at least, said that was what she was doing). Eventually, she handed me a ticket for the rebooked flight and gave me instructions about how to get to the Marriott, which was located at the other end of the airport. I asked about a hotel voucher. She said that no voucher was necessary because she had already confirmed the reservation electronically. She told me to identify myself when I got there; that there was a room reserved in my name. In fact, when I arrived at the Marriott reception, the agent was unable to locate any reservation under my name. Moreover, the hotel was fully booked. Because this took place while Philadelphia was hosting the World Cup, other hotels near the airport were also unavailable. I ultimately secured a room at the Kimpton Hotel Palomar in downtown Philadelphia at my own expense and paid taxi fare to and from the hotel. I purchased a bag of chips and a pre-made salad at the airport from one of the few shops that hadn't already closed because it was already late and I knew the hotel restaurant would already be closed. I also purchased coffee and lunch the next day at my own expense before returning to the airport in the afternoon and flying home. When I contacted AA customer relations, I received a response that states: "Thank you for contacting American Airlines Customer Success. I sincerely apologize for the disruption to your travel plans and the frustration caused by the overnight delay. After reviewing the records for your trip, I found that Flight 812 to Raleigh was ultimately canceled due to weather conditions. While I understand the cancellation occurred after an earlier maintenance delay, the final cancellation was weather-related. Because weather events are outside of American Airlines' control, expenses such as hotel accommodations, meals, transportation, and other incidental costs are generally not eligible for reimbursement under our policies. While we are unable to reimburse the expenses associated with this weather-related disruption, we certainly regret the overall experience and the inconvenience it caused." This is simply not true. IF THE FLIGHT HAD DEPARTED AS SCHEDULED, IT WOULD HAVE LANDED IN RALEIGH BEFORE THE WEATHER HIT. THE DELAY THAT LED TO THE FLIGHT BEING IMPACTED BY WEATHER WAS CAUSED BY A MAINTENANCE ERROR. I watched the flight to Greensboro (GSO) take off more than an hour after my flight was originally scheduled to depart. GSO is only 57 nautical miles west of RDU (66 street miles) The storm that caused the problems was not in Philadelphia; it was in North Carolina. And it blew in from the west. My husband is a pilot and was tracking it on Foreflight, the app that pilots use for weather radar and flight planning so I am sure of this. GSO is west of RDU. If the flight to Greensboro was able take off after flight 812 was supposed to have departed (and, in fact, at about the same time that it was rescheduled to take off before being canceled entirely), weather was not the real cause of the problem. As it worked out, I spent 20 hours in Philadelphia unnecessarily with no support from the airline at all. If American Airlines could not get me home as scheduled because their maintenance issue caused problems, they should have provided me a hotel, and vouchers food and ground transport *at the minimum.* Instead, the American Airlines representative misled me by claiming to have about reserved a hotel room for me(which was not true). Ultimately, the airline left me to fend entirely for myself (food, taxi, and accommodation) until the next afternoon. And then American Airlines customer service failed to acknowledge the true cause of the delay in order to avoid liability. To add insult to injury, I am an Executive Platinum AAdvantage frequent flyer. ---------------------- Expenses Incurred Date Expense Amount (USD) Documentation 6/18 Kimpton Hotel, Philadelphia 347.40 Invoice 6/18 Taxi: PHL β hotel 43.12 Credit-card record 6/19 Taxi: hotel β PHL 43.20 Taxi receipt 6/18 Good2Go (PHL) 14.12 Credit-card record 6/18 M2 Concepts (PHL) 11.18 Credit-card record 6/19 The Ground Rittenhouse 12.80 Credit-card record 6/19 Alchemy Coffee 7.21 Credit-card record Subtotal: US$479.03 I realize that I uploaded only the hotel invoice before moving on to this screen. This is a full account of expenses incurred and I can provide documentation as indicated.- Windsor Locks-Raleigh-durham
- Economy
- Claim escalated to airline
Tu L
Verified | Sep 28, 2026Miami-Fort Smith
Economy
Unknown
The original destination is XNA but because the delayed I didnβt make it for the connecting flight, I need to get home for my momβs funeral, they had to reroute me to Fort Smith, Arkansas and so my luggage, the luggage didnβt arrive until one day later.- Miami-Fort Smith
- Economy
Kellie C
Verified | Sep 27, 2026Pittsburgh-Kansas City
Economy
Unknown
We were forced to check carry on bags because there wasnβt enough room on the plane. Seems a bit ridiculous as you know how many seats youβve sold in advance. I had to purchase clothes for activities on a business trip. It wasnβt delivered until almost midnight. Passengers carry on baggage to avoid this exact thing from happening. Requiring them to be checked is just stupid.- Pittsburgh-Kansas City
- Economy
Anshul K
Verified | Sep 27, 2026Los Angeles-Las Vegas
Economy
Delayed Baggage and Essential Expenses
On 22 August 2026, my QF93 flight from Melbourne to Los Angeles was delayed, causing me to miss my original connection to Las Vegas. I was rebooked on American Airlines flight AA2529. At LAX, I rechecked my baggage as required. When I arrived in Las Vegas, my baggage did not arrive. American Airlines staff advised me that my bag was expected on a later flight and asked me to wait until approximately 6:00 PM. I waited as advised, but my baggage was not delivered that evening. It was eventually delivered to my hotel the following day, 23 August. As I had already been travelling for more than 22 hours, I had no change of clothes or basic necessities available. After waiting until 6:00 PM as instructed, I had to purchase essential clothing and personal items so that I could shower and change. These necessary purchases cost me USD 257.85. I did not purchase any non-essential items. The USD 257.85 was an unexpected financial expense directly caused by the baggage delay, and I am requesting reimbursement of this amount.Overall
- Unresponsive
- Los Angeles-Las Vegas
- Economy
- Loss: β¬257.85
- Desired solution
Expenses reimbursement
Hamidou S
Verified | Sep 26, 2026Economy
No room for my waist neither my legs
I bought my seat 10D and they send my to 29D I need my money back when I purchase my ticket I chose a seat and I paid for it I donβt know why they sent me to 29 DOverall
- Poor service
- Economy
Susan G
Verified | Sep 26, 2026Los Angeles-Las Vegas
Economy
Unknown
Our flight arrived from Madrid to LAX then we collected our bags from the carousel and we rechecked them at the American Airlines bag drop counter in terminal four.This was the last time we saw our bags which were scanned together and put on the conveyor. My husbands and my bag were scanned together and put on the conveyor together. My husband bag was received and 1 bag did not arrive in las vegas airport. No cash provided by airline for incidentals. My carry on bag was not check in. No baggage fees or excess/overweight baggage fees paid. Baggage value as not declared with the airline. Delay baggage report filled at American Airlines desk at arrival area in person and by phone bar code. Per airline personnel, bag has not arrived yet at las vegas McCarran airport. No delivery date or email confirmation received.- Los Angeles-Las Vegas
- Economy
Sriyanie M
Verified | Sep 24, 2026Toronto-Ontario
Economy
Claim escalated to airline
Unknown
All of my shampoo body wash toothpaste socks makeup deodorant moisturizer and etc in my luggage. I didnβt have even a towel. They said luggage will arrive around noon but until 4:00 it didnβt come. Finally it. Came around 7:30pm. I had to take a cab to go to the store and paid around $28. I donβt have receipts for it.- Toronto-Ontario
- Economy
- Claim escalated to airline
Chad M
Verified | Sep 24, 2026Jacksn Hole-Cleveland
Economy
No reason given
Our flight was rebooked multiple times in 9/19/26 up to the point that the airport closed and told us we could not stay there. 2 full flights of guests were looking for hotel rooms at 11 pm that night. I was able to secure a room. The AA staff arranged transportation vouchers to get us to the hotel and back the next morning. We were told to come βextra earlyβ since 2 flights had been added to a full day. Our flight was booked for 9:36 am 9/20/26. We arrived back at 6:20 am, to allow extra time for check in and TSA. We had been told NOT to use the kiosk because our flight was originally scheduled the day before. There were NO AA workers at the desk. They finally showed up at 8 am. By that time the entire lobby was filled with AA customers in line. I would guess over 200 people! The ticket workers were rude. Specifically a lady named Lucinda. She nearly caused a human stampede when she yelled into the PA system for everyone that was scheduled the day before to βget up here!β Chaos erupted! Our neat and organized line was no more. People jumped the line and crowded the desk. I felt very unsafe. Another ticket worker asked guests to clear the βfire laneβ. That did not work. Security was called. Guests were yelling. Security did nothing but stand there. 9/20/26 our flight was delayed over and over again. We were finally able to board a plane at 3 pm that day. We had to eat all our meals inside the airport for 2 days. I was worried about the possibility of blood clots from all the sitting. There was no aspirin available in the gift shop or bodega.- Jacksn Hole-Cleveland
- Economy
Marcie M
Verified | Sep 23, 2026Denver-Naples
Economy
Unknown
Our flight was delayed and our luggage was sent to Dublin. We were not on a Dublin flight. We were in Naples, Italy for 7 days without any clothing, medications, tampons, shoes, or underwear. We went to Italy to attend a wedding and our gowns were also in this luggage. The communication was very difficult and we would like to be compensated for our purchases while having no luggage on this trip.- Denver-Naples
- Economy
Vivian B
Verified | Sep 23, 2026Columbus-Los Angeles
Economy
Claim escalated to airline
Unknown
Our luggage was picked up by someone else who returned it the next day. We were already on our cruise ship - Navigator of the Seas. When I was called that it had been returned, I ask the American Airlines person if they could get it to the ship. They said that they could not guarantee getting it to the ship before it left. We purchased minimal clothing to get us thru the week and had laundry done on ship. When we got back to Columbus on September 18, the luggage was in baggage claim. Other bags shipped ok.- Columbus-Los Angeles
- Economy
- Claim escalated to airline
Miguel A Moreno Valle M
Verified | Sep 23, 2026San Diego-Dallas-Fort Worth
Economy
Unknown
while in the Plane boarding, we Left a Black Juventus Jacket with a Very expensive Glasses on a seat next to Us. The Flight attendant found the jacket that My wife left on the seat next to Us and gave it to someone.- San Diego-Dallas-Fort Worth
- Economy
Monica O
Verified | Sep 22, 2026Milano-Miami
Economy
Technical problems
AA kept us in the aircraft while they were trying to fix the problem. No AC and almost 4 hours later they told us they would provide food and a hotel for the night and we would fly next day. After about 2 hours, just water was offered and we were waiting for a van to take us to an hotel close by. About one hour later we heard everyone had to manage themselves. We stayed in a hotel in the airport, had dinner and paid 10 extra hours for our babysitter to stay the night with the children (Thankfully she was available).- Milano-Miami
- Economy
Tanya B
Verified | Sep 22, 2026Zurich-Dallas-Fort Worth
Economy
No reason given
I was advised on the night of September 1st that the flight was delayed due to maintenance. The next morning, I was advised that the delay was due to a pilot illness and then later due to crew rest. I was provided a food voucher about an hour or so before the flight left. Additionally, the flight would be rerouted to JFK for Customs and then continue on to Philadelphia. I arrived in Philadelphia around 1 am. The delay of the flight caused me to be booked on another Philadelphia to DFW flight for the following day (September 3rd). No vouchers were provided for hotel and I stayed at the Terminal until the flight (AA3307) to DFW which was delayed for mechanical (door would not seal) and runway congestion in Philadelphia.- Zurich-Dallas-Fort Worth
- Economy
Michelle F
Verified | Sep 22, 2026Charlotte-Texarkana
Economy
Claim escalated to airline
Unknown
I was on the plane over head bin was full stewardess advised & ask me if I mind her checking my bag. I didnβt mind. My luggage was navy blue vinyl. Approximately 23β. She asked for my last name I said F as in frank & Easter like the Holiday Feaster. She looked in her iPad & said Michelle I said yes. My luggage had no identifying tag on it. No address. She said she would check it I sat down. She never gave me a claim tag or anything. My luggage never arrived to destination. Flt Fr clt to dfw to Txk. Dfw & Txk when speaking with them in person & by phone did a through input in searching for my luggage still not found. Portia at clt checked no tag luggage claims to not have found in the room of lost luggage however I wasnβt able to look in the bag I felt if I could verify inside by a peak I wud have felt confident. Portia claimed children cloths was in bags. I felt denied?? However how do an employee misplace bag thru your process. Where was the ball dropped. What procedure was Not followed that cause a customer luggage to be lost. Iβm a senior my medication was in that bag among other personal item arenβt replaceable, Iβm so dissapointed- Charlotte-Texarkana
- Economy
- Claim escalated to airline
Zachary G
Verified | Sep 21, 2026Amsterdam-Dallas-Fort Worth
Economy
Claim escalated to airline
Unknown
I flew American Airlines out of Amsterdam Schiphol (AMS) on September 11, 2026, holding a Business Class ticket I'd upgraded using a certificate, but at the gate I was involuntarily downgraded to Premium Economy. Under Article 10(2) of Regulation (EC) No 261/2004, I'm entitled to reimbursement of a percentage of the ticket price based on flight distance, owed in cash within 7 days. American's Customer Success team denied my claim twice on grounds not supported by the regulation (first claiming it required an oversale/delay/cancellation cause, then claiming award/upgraded tickets don't qualify), then referred it to their Refunds team with no payment date, and the 7-day deadline has now passed with no payment. I also filed a signal complaint with the Dutch ILT (registration M-2026-0745358), which confirmed I meet the eligibility criteria but does not resolve individual claims directly.- Amsterdam-Dallas-Fort Worth
- Economy
- Claim escalated to airline
Ryan P
Verified | Sep 19, 2026Chicago-Peoria
Economy
No reason given
Spoke with airline..they advised us to go thru this process..it was done thru via phone call . The air line gave us food and beverage voucher of $12 each for inconvenience.- Chicago-Peoria
- Economy
Aric S
Verified | Sep 19, 2026Columbus-San Angelo
Economy
Unknown
Columbus Ohio was scheduled for 7:38 departure, departure kept pushing further and further back to 8:30 , sat on run way for 30-35 mins , showed up to dfw late with less than an hour originally to board San Angelo trip was also in the back of the plane when arriving , ran to terminal and lady shut door on me and three other people with 15 mins left to board airline , after confronting ticket person said they purposely shut door and refused to let all 4 passengers on the plane , with no answers or responses from lady went to another American airline desk and again got attitude and asked three times for hotel never responded to my question? and told she told her other employee thatβ she was already supposed to be gone β ignoring my hotel request for last flight of night and having to wait 14 hrs for next flight . I spoke with 4th member left the following day at terminal and asked what he did , he said they gave him a room with no questions asked . I feel I was racially profiled and given wrong treatment being the minority and professionalism for event . Again waited 14 hrs at airport with no food and hotel offer from American Airlines assistance. Having to wait 9 hours for food restaurants to open up at airport . So waited from 10:25pm- 9:50am to get back to home terminal . Hope American Airlines can fix this situation and a code of conduct of professionalism how to treat those who give them business .- Columbus-San Angelo
- Economy
Avery W
Verified | Sep 18, 2026Phoenix-Split
Economy
Unknown
I was told my luggage would arrive on the same flight the following day and was given a phone number to call to confirm its arrival. I was also told my luggage would be delivered that evening. I have an AirTag in my luggage so I was able to confirm its arrival myself. However, when I called the number I was given I was unable to connect with anyone and only reached a busy signal. I called the number 8 times over the course of an hour with no luck. At this point it was getting late in the evening and I still had not heard anything about my luggage being delivered and its location was still pinging at the airport. At this point I decided to go pick it up myself as I had medication in my bag and could not miss another day.- Phoenix-Split
- Economy
Venkata Raghavarao K
Verified | Sep 18, 2026Miami-Bangalore
Economy
Unknown
The flight from MIA to PHL - AA2795 got delayed and landed at PHL at around 9:15 PM. As I missed the connecting flight to Doha (Qatar airways) QR728 (9:30 PM scheduled), I was asked to approach Customer Service (AA) at PHL who inturn booked the new reservation as mentioned in the attached Boarding passes. My luggage has not been loaded rather no information has been provided to me at that point of time. To my surprise, as I approached the Team at BLR, they were already notified that the baggage has been delayed and the attached PIR has been raised and BA excutive and Customs officer signed the same.- Miami-Bangalore
- Economy
Rhonda M
Verified | Sep 17, 2026Tacna-Myrtle Beach
Economy
Unknown
I have a service animal stroller and Iβm disabled this stroller is the most import tool for my service animal that I have and it was damaged severely the photos donβt do justice to the damage. Thereβs a huge hole in the bottom and it looks like it was dragged on the ground. Itβs scratched completely up and I will have to buy him a new one. Also one wheel keeps popping off. Itβs no longer safe to use for the most important living thing in my life!- Tacna-Myrtle Beach
- Economy
D. Scot H
Verified | Sep 17, 2026Syracuse-Washington
Economy
Poor communication in take off times and poor customer service in response.
Arrived at 1100 for a 1201 flight that was immediately delayed until 1220 then again until 1345. Arrived at gate at 1305, for a 1320 boarding, to a gate stating my flight was boarding Group 7 of 9. Shower attendant my boarding pass (was not scanned) but was told boarding was closed (airplane still at gate with jet bridge still connected). Walked away in confusion to come back and ask if I was asking about the correct flight and was told i was asked for on the PA and the attendant walked up and down asking for me and was met with silence when I stated I was informed the flight wasn't until 1345. After walking away, and coming back again, I requested to be transferred to another flight, at which point the attendant transferred me to a later flight.Overall
- Poor logistics and customer service.
- Syracuse-Washington
- Economy
- Desired solution
Other - Address issues.
Emmanuel L
Verified | Sep 17, 2026Charlotte-Mexico City
Economy
Unknown
I got told I was going to get my luggage later the day I landed then they changed it to Wednesday then to Thursday and now they are saying ill get it tomorrow.- Charlotte-Mexico City
- Economy
Malak O
Verified | Sep 15, 2026Amman-Minneapolis
Economy
Unknown
Yes a lot of lost clothes for my children that needed to go to school and I had buy a lot of clothes for my children for school. The dates on the receipt was 3 -4 months ago braces that was our flight to Jordan and this flight was coming back to Minnesota- Amman-Minneapolis
- Economy
Anonymous member
Verified | Sep 15, 2026Economy
Octavio torres Flores Octavio
All my flights were late plus I never got my refund and itβs already a month and I call to costumer services and they can help or find my refund. I need my money back. Itβs been three times I called customer service and they keep on telling me the same thing and I still havenβt get my money back. I need my refund.
- Economy
Drayson F
Verified | Sep 15, 2026Madison-Boise
Economy
The worst travel day of my entire life
delayed by 12 hours+ I am not sure because I had to switch flights twice. No one really communicated much I had to figure it out all on my own. I missed out on money made because I could not get to work and I missed out on family memories and time I cannot reclaim.Overall
- flight delays/customer service
none
- Madison-Boise
- Economy
- Desired solution
Johannes K
Verified | Sep 14, 2026Dallas-Fort Worth-Venice
Economy
No reason given
A.A. Promised we would be met by an A.A REP. which never happened. We were on our own for booking new reservations on Austrian Airlines for $1310.58 coach class for both of us. After arriving in Split Croatia there were no hotels available. So the taxi driver took us back out of town and found a hotel βPresident Solinβ for $383.80. After midnight.- Dallas-Fort Worth-Venice
- Economy
Charles T
Verified | Sep 13, 2026Los Angeles-Sacramento
Economy
Technical problems
My wife, Hannah Magnea Hauksdottir, and I were returning home from our destination wedding in Punta Cana on September 6, 2026 under record locator JNUNYZ. Our return became an extraordinary series of disruptions. AA2638 from Punta Cana to Miami was diverted. After we eventually reached Miami, AA2982 MIA-PHX was canceled. American then rebooked us via Philadelphia, but replacement flight AA3222 was also canceled. We ultimately had to spend the night inside Miami International Airport and were rebooked the next day through Los Angeles. Our final LAX-SMF flight was then additionally delayed due to maintenance. We finally arrived in Sacramento on September 7 at 6:21 PM, nearly a full day later than originally scheduled. The disruption eliminated the recovery day we had intentionally planned after our destination wedding and placed me under significant pressure regarding my work obligations the following day. We also incurred documented airport expenses during the disruption. I respectfully request reimbursement of any eligible documented expenses attributable to me and, separately, $500 in American Airlines Trip Credit as goodwill for the cumulative disruption, including the diversion, two canceled onward flights, multiple involuntary rebookings, overnight airport stay, and additional maintenance delay. Please review the full reservation history and operational reasons for AA2638, AA2982, AA3222, and AA6278. Thank you for your consideration.- Los Angeles-Sacramento
- Economy
Ada A
Verified | Sep 13, 2026Sao Pedro Da Aldeia-Los Angeles
Economy
Unknown
My flight was crom GRU MIA LAX 26JAN2026 AA3202 MIA LAX 27JAN2026 was canceled. AA rebooked a new flight that was canceled after 7 hours in MIA AA did not offer food vouchers due to weather. There were no options from MIA LAX until 1Feb. We booked a hotel at FLL. We purchased new tkts FLL SFO 28JAN. My luggage arrived in LAX on 7Feb. AA refused to send my luggage to SFO. I had to purchase a new ticket to fly OAK ONT to get my luggage. I have attached all receipts. AA would not provide delayed baggage compensation because the flight was canceled due to weather- Sao Pedro Da Aldeia-Los Angeles
- Economy
Pasquale F
Verified | Sep 12, 2026Miami-Milano
Economy
Unknown
Our flight was diverted from Philadelphia to Charlotte, which we then had to fly to London Heathrow. We connected to Milan on British Airways. We had no luggage for our stay in Milan and Venice.- Miami-Milano
- Economy
Keisha R
Verified | Sep 12, 2026Tampa-Hamburg
Economy
No reason given
My luggage was lost for 7 days of my 10-day trip. I had to attend a business convention and several executive meetings with no business clothes or clean underwear. I called AA everyday with multiple reps providing conflicting information and some advising my luggage would arrive in Hamburg by Sept 2 and then told my luggage arrived in HAM on the 3rd. I took an uber to HAM airport only to find 1 bag arrived which was a duffle bag filled with my company marketing for the conference but still no suitcase with my clothes and essentials. I had to cancel my flight and hotel and missed my meeting in Amsterdam and instead extend my stay in Hamburg for the weekend after finally being told my luggage will arrive in HAM on Sunday Sept 6th from LHR. My suitcase was found in a hallway in HAM on Sunday Sept 6th and was completely damaged to the point I was not allowed by the airport to check my bag and then had to purchase another suitcase. Bag tag # 0001014569 and Bag tag # 0001014569 File Reference TPAAAA42286- Tampa-Hamburg
- Economy
Greta S
Verified | Sep 11, 2026Miami-Madrid
Economy
Claim escalated to airline
Unknown
Our flight was overbooked. We were moved to another flight (Royal air Morocco). I told the AA gentleman to please make sure our checked bag was moved to the other airline. He assured me everything was going to be fine and to expect the bag in Madrid as usual. We landed in Madrid and the white hard case 50 pound bag never got there. I went to the ADOLFO SUAREZ AA customer service and the lady there didnβt let me tell her what happened. I made a claim with the airport. We went to Spain for my cousins wedding and the luggage contained gifts. Purses, clothes, shoes make up and other personal highness items. I called AA today 9/11/2026 and spoke with Linda (I think) and she was very helpful. She told me apparently the bag is back in Miami and Iβm really looking forward to see if the bag is really back. Thank you again for helping me with all this mess. Best regards, Greta Seminario- Miami-Madrid
- Economy
- Claim escalated to airline
Hannah H
Verified | Sep 11, 2026Los Angeles-Sacramento
Economy
Technical problems
Our original return itinerary was PUJ-MIA-PHX-SMF on Sept. 6, 2026. AA2638 was diverted, AA2982 MIA-PHX was canceled, and American then rebooked us via Philadelphia. Replacement flight AA3222 was also canceled, requiring us to spend the night at Miami International Airport. We were rebooked the next day through Los Angeles. Our final LAX-SMF flight, AA6278, was then delayed due to a maintenance issue. We finally arrived in Sacramento on Sept. 7 at 6:21 PM, nearly a full day later than originally scheduled. We incurred $180.08 in documented airport expenses and received $24 in meal vouchers from American. Americanβs original cancellation notice stated βair traffic control management,β while Customer Relations later stated AA2982 was canceled due to weather. We have documentation of both explanations, along with the diversion, cancellations, rebookings, vouchers, receipts, and final itinerary.- Los Angeles-Sacramento
- Economy
Ada A
Verified | Sep 11, 2026Sao Pedro Da Aldeia-Los Angeles
Economy
Unknown
AA cxld flight MIA LAX no other flight option MIA LAX. We bought new tickets FLL SFO and AA refused to send lost luggage to SFO. I waited 7 days to get my luggage delivered to my mother's house. I had to buy a ticket to fly OAK ONT OAK plus Uber to get my luggage All receipts are attached New tickets FLL SFO hotel Uber meals- Sao Pedro Da Aldeia-Los Angeles
- Economy
Judith P
Verified | Sep 11, 2026Windsor Locks-Nashville
Economy
Unknown
I had expensive products, clothes, shoes and electronics in this bag. Roughly around $3,000 worth of things.- Windsor Locks-Nashville
- Economy
Christopher S
Verified | Sep 10, 2026Newcastle-Indianapolis
Economy
Claim escalated to airline
Problems at airport
I arrived at my final destination 9/9/26 at 8:45. The airline kept us on the plane for a few hours before having us get off. They told us that ATC was having issues. The airline rebooked me for the next day. other than that nothing as all the Hotel vouchers were gone. I had to book my own hotel, travel to and from said hotel, extra meals, I had to pay and extra $12 for phone data for another day, My parking at home got extended a day for $9. All of these expense added up to $333.49 I can only provide receipts for Β£204.05 which is only $275.85 I am missing out on $57.64 If I get the $275.85- Newcastle-Indianapolis
- Economy
- Claim escalated to airline
Ricky P
Verified | Sep 9, 2026Norfolk-San Jose
Economy
Unknown
Initially in Costa Rica, I think there was just confusion with communication and language. On the 28th I started to claim on line however it didnβt populate in the system When I returned to Miami the agent advised me to complete it on line with my receipts , I should be fine.- Norfolk-San Jose
- Economy
Fernando V
Verified | Sep 9, 2026Miami-Rome
Economy
Unknown
Our winter snow clothes and shoes were in that suitcase. So we couldn't go on the excursion to the so-called roof of Europe in the Swiss Alps and we stayed at the hotel in Windersmill. Because we would have had to spend a lot more money then. Since our tour moved to a different city and country every day, we were only able to retrieve the suitcase when we returned to the Rome airport on August 26th. The funny thing is that they charged us $150.00 USD for the round trip bag, yet didn't deliver it when I actually needed it. We went to the airport's lost luggage office to file a complaint, but we didn't follow up with American Airlines because we had to catch a train to Venice. Due to the flight delay, we had already lost two days of our vacation, and our group had already left Rome for Venice. That day, more than 30 travelers from our flight were claiming their bags, and we waited together for nearly four hours. Many of their bags arrived on a different flight hours later, but mine didn't. It had supposedly been sent to Philadelphia and arrived the following day. I couldn't afford to lose a third day of my vacation waiting there.- Miami-Rome
- Economy
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