American Airlines complaints: comments, page 5

506 comments

Melissa P

Verified | May 1, 2026

Quebec-Sioux Falls

Economy

Successful claim

No reason given

we sat on the tarmac in chicago waiting for a gate operator for over an hour that caused further delay in our flight to Sioux Falls. When we finally cleared customs they would not accept our luggage to board the connecting flight.

Quebec-Sioux Falls
Economy
Successful claim

(0)

Grant M

Verified | Apr 30, 2026

Dallas-Fort Worth-Burbank

Economy

Successful claim

I HAD TO CHANGE OUR PLANS TO TRY AND COORDINATE WITH AMERICAN AIRLINES TO LOCATE LUGGAGE, AND THEN COORDINATE DELIVERY. I CANCELLED DINNER AS EXPECTED THE BAGGAGE TO BE DELIVERED LAST NIGHT BUT ENDED UP BEING DELIVERED AROUND 9.30AM THIS MORNING

Dallas-Fort Worth-Burbank
Economy
Successful claim

(0)

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Leslie C

Verified | Apr 29, 2026

Savannah-Washington

Premium economy

Lack of communication - Poor Customer Service

My flight AA5418 was delayed approximately 7 hours due to aircraft maintenance. There was no communicate from AA besides updates on delays one after another. When I approached an AA employee for help, they were rude and just blew me off saying oh well. I understand delays happen, but this caused a significant inconvenience to my travel plans. I remained on the flight and finally completed my trip, and I'd appreciate goodwill compensation, such as travel credit. I had to purchased lunch as well as dinner while waiting. No food voucher or I'm sorry was even given. The crew on the plane was outstanding, so there was that.

Overall

7 delays. Morning flight turned into the last flight out for the day
zero

Savannah-Washington
Premium economy

Loss: €55
Desired solution

Compensation

(0)

Kristen S

Verified | Apr 25, 2026

Grand Rapids-Liberia

Economy

Eight people were booked together. One person was denied boarding due to being oversold. Not told until scanning boarding pass. Only compensation offered was a small amount of flight credit. No cash and no help in incurred cost.

Grand Rapids-Liberia
Economy

(0)

Kamlesh P

Verified | Apr 22, 2026

Austin-Pittsburgh

Economy

Claim escalated to airline

Subject: Delayed and Damaged Baggage – Request for Compensation My parents traveled on an American Airlines itinerary from Austin to Pittsburgh via Dallas. Prior to the flight, they traveled by car from San Antonio to Austin Airport. During boarding, airline staff took my father’s carry-on bag and assured that it would be delivered at the final destination. Upon arrival in Pittsburgh around midnight, the bag was not returned. A delayed baggage report was filed immediately. We clearly informed the airline that my parents would be traveling the next morning to Beckley, West Virginia and requested that the bag be delivered there. However, this request was not properly handled, and the bag was not delivered in time. The baggage was eventually delivered later via FedEx to Beckley, West Virginia, after significant delay. Additionally, upon delivery, the bag was found to be damaged, with visible scratches and signs of mishandling. The bag was new prior to travel and was returned in clearly deteriorated condition. This situation caused significant disruption, as the bag contained important documents required for a scheduled biometrics appointment related to a green card renewal. The delay created unnecessary stress and risk around a time-sensitive immigration process. Although we did not incur out-of-pocket expenses as we stayed with family, the service failure, delayed delivery, and damage to the baggage caused major inconvenience and disruption of critical plans. I request appropriate compensation for this experience, including goodwill compensation or travel credit, reimbursement or compensation for the damaged baggage, and a refund of any applicable baggage fees. Please review this matter and respond accordingly. Sincerely, YASHASVI

Austin-Pittsburgh
Economy
Claim escalated to airline

(0)

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Lamar S

Verified | Apr 16, 2026

Chicago-Fort Wayne

Economy

why has this been going on for years

I have traveled 27 hours from work on the Prince Sultan military base in Saudi Arabia. The flight from ORD to FWA was delayed a few times due to maintenance. After boarding the plane the pilot announced that the mechanic has found the part he was looking for and will be repairing the plane within 15-20 minutes. Then he said the mechanic is still working on it so we waited more. Shortly after that we all received email and app notifications on our phones saying that the flight has been canceled due to bad weather. As we exited the plane we watched numerous planes taking off which confused us until we found out why they lied and said the flight was canceled because of the weather. They didn't give any of us hotel or food vouchers and told us where to go within the airport to sleep. If you check the logs you will see that the flight path was clear because I had someone look and you will see that the plane was under maintenance and couldn't get repaired on time. They left us all stranded with no food or shelter and lied about it on their report just so they didn't have to pay for hotel rooms. I have been traveling for 27 hours and even had a 6 hour layover here before they canceled this flight only for them to tell me to find somewhere to sleep on a bench in the airport for another 9 hours.

Overall

the lie about why the flight was canceled
n/a

Chicago-Fort Wayne
Economy

Loss: €600
Desired solution

Compensation

(0)

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Patricia N

Verified | Apr 11, 2026

Gwinn-Panama City

Economy

Terrible Flight times and inconveniences

My trip originally was supposed to be 6 hours. Was supposed to be in PCB at 12:35 pm . I actually got there at 1:35 am. List a whole day of my vacation. Was up fir 21 hours

Overall

Was supposed to leave at 6:40 am. Ended upleaving around noon. Got to Chicago and sat there 6 hours. Then git redirected to charlotte then to Panama City. My original trip I was supposed to get into Panama City at 12:35 pm, when I actually got there at 1:
Nothing

Gwinn-Panama City
Economy

Desired solution

Compensation

(0)

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Kathleen W

Verified | Apr 9, 2026

Phoenix-Flagstaff

First

TERRIBLE CS & UNABLE TO GET REFUND

We were delayed coming out of John Wayne Airport in Orange County going to Phoenix so we were late getting into Phoenix. We missed gate door closure by 2 minutes and would have to wait until 11:00 that night (6 hrs) when we only live 2 hours away. The gentleman at the CS desk cancelled the flight for us and we made other arrangements home. We had a 1st class ticket but we can't find anything on the refund website to show our ticket even existed. We have had nothing but POOR service with this airline and want a refund for this leg of our trip.

Overall

Missed Flight so we Cancelled
NONE

Phoenix-Flagstaff
First

Desired solution

Refund

(0)

Dennis J

Verified | Apr 8, 2026

Milwaukee-Charleston

Economy

Problems at airport

I received the above response from what I'm detailing now. My communication with American Airlines is that my flight from Washington Reagan to Charleston, SC was first delayed for a few hours then eventually canceled due to no crew. I was later booked on a flight to Savannah, GA and arrived in Savannah, GA at approximately midnight. I then booked an Uber to the Comfort Inn. The next day, I booked an Uber back to the airport and proceeded to take a taxi from the airport to Summerville, SC. (A gate agent at Washington Reagan provided me with a ground transportation voucher, which I used to get home.) I arrived home on Thursday, March 19, 2026 @ 2:30 PM. I was originally supposed to arrive home @ 5:46 PM on March 18, 2026 in Charleston, SC. A mere $ 239 doesn't even come close to the frustration and inconvenience I experienced during this trip.

Milwaukee-Charleston
Economy

(0)

Nick H

Verified | Apr 8, 2026

Houston-Wassau

Economy

I was supposed to fly from Houston to Chicago then Chicago to CWA. Something malfunctioned with the plan after takeoff from houston and we had to land in Dallas. We had to board a new flight in Dallas to Chicago. By the time we arrived in Chicago, my flight to CWA was already gone as that flight should have taken off at 9:50pm and we didn't land till about 1:30am. We were stranded at the airport at this point. Then next new flight that we could board to CWA wasn't leaving until Tuesday. We couldn't wait till then. We contacted Avis and through a 3rd party had someone drive us to CWA. The cost of this drive was $708.13. That is the amount i want reimbursed. I have more documentation if needed. Please let me know if we can get that amount reimbursed. If not why? what were we supposed to do?

Houston-Wassau
Economy

(0)

Misty B

Verified | Apr 7, 2026

Dallas-Fort Worth-New York

Economy

Our flight was originally scheduled for March 15, 2026 to Hartford CT. The flight was cancelled after we checked our luggage. We were rebooked on a flight to JFK in NY for Tuesday, March 17th. Per the baggage claim representative at DFW, they sent a request to have our bags pulled. We were told it could take anywhere from 2-6 hours. We never received them. We went back up to DFW on Monday, March 16th to try to retrieve out bags that should have been pulled by then. It never happened. DFW would not help answer any questions or assist in getting our luggage pulled. We ended up flying out on our new Flight Tuesday the 17th with no luggage. We were in NYC for 3 days before we received our luggage. Were without our luggage from Sunday March 15th- Thursday March 19th and had none of our belongings. This was a trip with 4 people with no belongings. Our original trip was to fly into Hartford, CT for Sunday the 15th- Wednesday the 18th. We were then taking a train on the 18th to NYC for the remainder of our trip. Because we never made it to Hartford, CT we lost the money that we paid for the hotel on Sunday the 15th-Wednesday the 18th and the train ticket that was pre purchased for 4 people. We also had to fly into NYC a day early (Tuesday the 17th) and had to get an extra day hotel room since the only flight we could get was the 17th (a day earlier in NYC than planned).

Dallas-Fort Worth-New York
Economy

(0)

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Jennifer F

Verified | Apr 7, 2026

Chicago-Punta Cana

First

Terrible take off / delayed 4.5 hours

Plane arrived to ORD night before the 8:25am departure time. We were boarded in business class and then told we had to deplane for hydraulic issue. We then sat in the gate area for 2 hours to be told that we needed a new plane. Once they got the new plane we were boarded and then sat another 2 hours on the plane at the gate for gas. We finally took off at 12:40pm CST. This was 4.5 hour delay. I paid for the business/first class tickets for all 4 of my family members to travel to the DR for our first family out of country vacation. This was a frustration and i understand things happen but the way it was one thing after the next seemed disorganized and poorly run.

Overall

Delayed 4 hours 15 minutes. Disorganized process
we finally arrived in the DR.

Chicago-Punta Cana
First

Desired solution

Refund

(0)

Emmanuel A

Verified | Apr 7, 2026

BRISTOL-Windsor Locks

Economy

My baggage was delayed on arrial at BDL. I am scheduled to see patients from 8AM, as a physician, I am required to dress in scrub and to have my blood pressure machine with me, which are all included in the delayed baggage, and I have to buy some food at Walmart until my baggage arrived. Kindly see receipt uploaded. I did chat with AA representative yesterday with Reference: BDLAA83472245.

BRISTOL-Windsor Locks
Economy

(0)

Steve U

Verified | Apr 7, 2026

Philadelphia-Ontario

Economy

Problems at airport

Flight got delayed and stayed back for a few hours in phoenix and then I went to Ontario a few days later and they said they sent my stuff to headquarters and I’ve been trying to reach someone and can’t My name is Steve urquilla, my bag is a black duffel bag with cowboy work boots and some clothes and gifts

Philadelphia-Ontario
Economy

(0)

Kate E

Verified | Apr 6, 2026

Wichita-Orlando

Economy

In ICT they asked for bags to be checked due to us running behind. I had a quick connection and was not wanting to check bag, but did to help speed up boarding process. The guy at gate assured me this would be in Orlando when I got there. It was not. I called AA several times after I see the bag got to Orlando that day at 3 pm. It said out for delivery but it didn't come to me. By 10 pm had to make a decision to go get essentials and only place open was walmart. the last person I talked to on AA customer service was not very friendly and told me it was out of AA hands, due to the person delivering had picked up my bag but they could not tell me where it was or who had it. He told me it may take 2 days to get to me.

Wichita-Orlando
Economy

(0)

Louane W

Verified | Mar 31, 2026

Dallas-Fort Worth-Amsterdam

Economy

Our luggage did not arrive with us. Timothy the concierge made numerous call for us to the lost baggage dept at the airport. We were told it went from Philadelphia to London to Amsterdam via british airways. WE RECEIVED NO COMMUNICATION FROM AA. NO TEXT PHONE OR E-MAIL. After 2 days we had no luggage and was scheduled to depart on a cruise. Timothy located our luggage with no guarantee when they would be delivered. So Timothy took us to lost luggage at the airport and stayed with us until luggage was reclaimed. I gave Timothy a 50 euro tip for his efforts in retrieving our luggage Tim was our HERO Not AA customer service

Dallas-Fort Worth-Amsterdam
Economy

(0)

Ashley R

Verified | Mar 28, 2026

Flagstaff-San Francisco

Economy

Baggage was sent to San Antonio. Story changed with every time I called an agent or was at the ticket counter. First, I was told the baggage was left in PHX then I tracked the baggage and it was sent to San Antonio where it SAT the ENTIRE day waiting for a flight that delayed to DFW. Baggage then was tracked to SAN at an arrival time if 12:30, when the online agent told me there was baggage service that ran 24 hours. That did not happen and I had to run to the store in the morning to buy MORE clothes to be appropriate at work. My bag contained military uniforms that are needed and cannot be replaced! The changing of the stories with each agent and call was extremely frustrating. When my bag showed up the next day in the afternoon, it had a broken wheel and can no longer be used! I talked to an agent that stated she would put in my claim to be re-imbursed for all expenses. I’m highly frustrated and stressed with this trip and American Airlines needs to make it right!

Flagstaff-San Francisco
Economy

(0)

Jessica S

Verified | Mar 24, 2026

Philadelphia-Zurich

Economy

The flight was from Philadelphia to Zurich, scheduled for March 5, 2026, to March 13, 2026. However, I faced numerous problems from the moment I arrived at the airport. I was unsure if the international nature of the flight was the cause of these issues. Upon arrival, I had to purchase bags at the kiosk. An American Airlines representative informed me that my ski bag was charged as an extra bag, leading me to purchase two bags for a total of $176. As a frequent international traveler for snowboarding, I’ve never had to pay for a sporting equipment bag. The representative then informed me that I was holding up the line and either needed to leave or pay. I complied with her request and paid the $176. At the counter, another American Airlines representative asked me how I was doing. I responded positively, but I expressed my intention to avoid flying American Airlines internationally again due to the exorbitant bag price. When I mentioned the $176 I had paid, the representative corrected me, stating that the sport bag was free and that I should only pay for the suitcase. I reiterated that I had already informed the kiosk representative about this issue, but she had refused to acknowledge it. The representative then advised me to contact American Airlines customer service immediately as I was owed the money back. Despite the initial frustration, the representative was sincere and apologetic on behalf of American Airlines. She genuinely offered me some hope that I would receive a refund. Another complaint is that American Airlines didn’t send any text notifications. My gate was changed last minute, and I rushed through the airport, hoping to make it. Unfortunately, I didn’t. The second complaint is that they never called my name on the loudspeaker or a call to my cellphone. American Airlines told me they don’t use text messages anymore. However, on my flight home, I received only updates. They put me on the next flight out to Dublin, with an 8-hour layover and then to Zurich. They promised/ reassured me at least five times that our luggage would be going to Dublin. When I arrived in Dublin, there were no bags. Then American Airlines told us they would be in Zurich. Our flight to Zurich was with an airline called Aer Lingus. I arrived in Zurich and there was no luggage. Due to the gate change, missed flight, and trying to find and retrieve my luggage, I had to file a missing luggage complaint. This process took an extremely long time, which in turn made me miss the last train from the airport. I had to hire a taxi, which cost $500. Finally, I checked my phone for my AirTag and it said my bags were still in Philadelphia.When I got to Zermatt, which was an expensive snowboarding trip, I couldn’t snowboard for two days. Let alone go out because I only had the clothes on my back. I called American Airlines repeatedly for any information regarding my luggage, but they told me I had to deal with Aer Lingus. I was also dealing with them, but they flat out told me they never received luggage from AA (and I know that because my AirTag told me my bags were still in Philadelphia). So, AA was just trying to blame someone else for their mistake. Lastly, when I finally received my luggage three days later, my European adapters for charging things were damaged during the process. My friend’s suitcase was completely destroyed, with cracks all over, missing two wheels, and just an utter mess. Finally, for my flight home, scheduled for 10:15 a.m. in Zurich on March 13, 2026, I arrived three hours early, only to find the lines incredibly long. This resulted in another missed flight. There was no American Airlines representative to address my issue. Consequently, I had to book another flight, which was for March 14, 2026. The one-way ticket cost $1,453.03. Instead of spending the entire day and night waiting for the only flight out, I opted to stay in a small Pod at the Capsule across the street from the airport. I arrived at the airport at 5:00 a.m., but there was no American Airlines worker present. I was informed that they didn’t open until 7:00 a.m. When 7:00 a.m. arrived, we were still in line, and I had to pay for my sporting bag, AGAIN. I explained that I had this issue coming here and that I already had a claim for the same thing because I shouldn’t be charged for a sporting bag. The representative insisted that what I had wasn’t a ski and boot bag. I insisted that it was, and she flatly denied it. I offered to open the bag and show her my snowboard and boots inside, but she refused. She told me to pay the $187 or step out of line so she could assist the next passengers. I paid because I couldn’t afford to miss another flight. She printed my ticket and instructed me to hurry to the gate because nine people had missed their flights the previous day due to long lines. I pointed out that my friend and I were two of those people, but she dismissed my concerns, stating that the TSA line was already two hours long. This was absurd. If nine people had missed their international flight to America, you would expect American Airlines to have been open before 7:00 a.m. for a flight at 10:15 a.m. the very next day. It seemed like a deliberate attempt to cause missed flights with that time frame. Once at the gate, I spoke to an American Airlines worker who happened to be on the same flight waiting at the same gate as me. They encouraged me to write an email to the company because all of this was beyond my control. I can provide screenshots of Philadelphia American Airlines not sending me any messages or information about my flight. I would be incredibly grateful if I could receive some form of compensation for this inconvenience. My lost luggage caused me to miss two entire days of snowboarding, and the poor service of not getting people checked in promptly added to the stress. The entire process of flying with American Airlines was extremely stressful, unprofessional, and rude. I genuinely hope that American Airlines will rectify this situation, as I had nothing but positive experiences with this airline in the past. If you can make this right, I will continue to have positive thoughts and reviews about American Airlines. American Airlines offered no compensation whatsoever, or any type of voucher. I’m very disheartened about the entire situation because it was a very expensive trip for me, and I lost so much snowboarding time

Philadelphia-Zurich
Economy

(0)

Kathryn B

Verified | Mar 20, 2026

Greensboro-Chicago

Economy

Successful claim

I was meant to be presenting at a professional conference Monday March 16. I had to get professional clothing for the conference as well as clothing for the winter weather, since my boots and cold weather clothing was in my suitcase. I missed sessions for continuing education to ensure I could represent myself and my company well for the presentation. I have received all my luggage at this point. The airline did not provide any cash allowance. They did reimburse my baggage fee for the trip to Chicago. It was $35.00 I did file a delayed baggage report, online while I was in line for customer support.

Greensboro-Chicago
Economy
Successful claim

(0)

Michael G

Verified | Mar 13, 2026

Seattle-Charlotte

Economy

Technical problems

Flight was cancelled and we were rebooked on a flight the next day. We were able to rebook on a flight, 4 hours later and to Raleigh-Duram, which is 200 miles from Charlotte.

Seattle-Charlotte
Economy

(0)

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Anonymous member

Verified | Mar 10, 2026

Dallas-Fort Worth-Chicago

Economy

compensate for delayed baggage

My flight from DFW to ORD for cancelled at last moment before boarding . I got it re-booked. But When I asked for baggage while re-booking , they suggested me to check at the baggage claim counter . I did go to baggage claim counter and asked the person sitting in the counter at DFW about the bags. He mentioned that they will be holding my baggage at DFW airport and will re-route to my re-booked flight to MSN . But that wasn't the case. Next day when I checked, my baggage is in ORD. I have called customer care to check and they said the person at DFW baggage claim counter gave me incorrect information and I need to file a delayed bag report which I did . I also waited for 1.5 hours at MSN airport to talk to baggage claim agent about the bags. But no one is available . I had to call customer care again to check on my bags as I received an email saying they were able to find one bag and searching for another bag. I have travelled alone with a toddler and an infant. I was not informed about flight cancellation until boarding time. I was given incorrect information about the baggage .

Overall

My flight cancelled before boarding. My bags were checked in already and got stuck in ORD.

Dallas-Fort Worth-Chicago
Economy

Desired solution

Compensation

Refund

(0)

Danelle A

Verified | Mar 10, 2026

Charlotte-Venice

Economy

Successful claim

I waited over an hour to report my luggage missing. I had Opera tickets the next day and did not have appropriate shoes to wear. All of my toiletries and makeup were in my luggage and I only purchased minimal items since I didn’t want to shop for basic needs on vacation. Not to mention Venice doesn’t have many options or inexpensive options when it comes to shoes and clothes. I was informed that my luggage was at my hotel after I had left for the day and had purchased things I needed, not knowing when/day n time my luggage would arrive. I was in the same clothes for 4 days since I left US. It would have been nice to know when I could expect my luggage. Also the person at the desk, that I reported my missing luggage to was aggravated and was not nice. I was the one inconvenienced not her. I did not receive any allowance or information on such. It was one bag.

Charlotte-Venice
Economy
Successful claim

(0)

Thyrairaj S

Verified | Mar 7, 2026

Chicago-Greenville

Economy

My checked baggage was delayed for 6 days on my recent flight. Unfortunately, my prescribed medication from a specialist doctor was inside the luggage. Because the baggage arrived late, I was unable to take my medication during that period. The medicine is not easily replaceable as it requires a specialist prescription. This delay has impacted my medical condition. I would appreciate if you could review my case and consider compensation for the inconvenience and medical impact caused by the baggage delay. Thank you for your attention.

Chicago-Greenville
Economy

(0)

Ava B

Verified | Mar 3, 2026

Los Angeles-Miami

Economy

Flight arrived 10 minutes past initial time. Travelers also took a long time to exit the plane. Gates changed last minute as well which was an inconvenience.

Los Angeles-Miami
Economy

(0)

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Amelie B

Verified | Mar 1, 2026

Knoxville-Athens

Economy

Denied refund after providing medical documentation of health issues that is safety concerning.

Requested for refund of two plane tickets after providing medical documentation (doctors letter, hospital records). Provided two months notice after family emergency to the ER and more than a week stay in the hospital.

Overall

denied refund
none

Knoxville-Athens
Economy

Loss: €2000
Desired solution

Refund

(0)

Kelly S

Verified | Feb 23, 2026

Philadelphia-Vancouver

Economy

The day started with Mechanical issues and continued to get worst as the day went on. Letter is included in file. 30 hours late to Vancouver Canada. No compensation offered.

Philadelphia-Vancouver
Economy

(0)

Joseph S

Verified | Feb 22, 2026

Philadelphia-Vancouver

Economy

American Airlines refund request for flight delay and cancellation of flight. This claim is for Joseph and Kelly Spica, Jan 24th 2026 AA1622 PHL to DFW 500 am flight Cancelled due to Mechanical issues. Moved everyone to a different plane. Then had to wait for 7 people to volunteer to get off because it was overweight. Offered $1100.00 each person. Over 3 hours late to leave PHL. At Dallas our original flight AA1415 to YVR is still at the gate and also delayed due to fueling issues. We did get to board and after 5 hours on the ground we were cancelled. We returned to the gate and the crew timed out. 900pm the flight was cancelled. Rescheduled for the next day at 9 am. Jan. 25h 2026 to fly to YVR. The Crew starts to arrive at 10am. Frozen pipe on plane delays flight again. We did not leave Dallas airport until 1.30pm. We arrived 30 hours late. We had to pay for our hotel and meals for that night. No reimbursement offered. Lost one day at booked ski resort and skiing, all pre-paid. Looking for compensation of: Hotel one night: $210.69 Meals for two: $41.53 + $22.90 = $64.43 Lost resort fees and skiing: $140.00 +$110.00 x 2 people= $500.00 I’m looking for a total refund amount of $775.12. I feel this is a fair and accurate amount the airline should reimburse us. Thank you. Joseph and Kelly Spica 204 John Glenn Ave. Reading, PA. 19607 FF# 0D96VY0 AND FF# 2B5MU30

Philadelphia-Vancouver
Economy

(0)

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Rhonda L

Verified | Feb 20, 2026

Nassau-St. Louis

Economy

Unreasonable, small spaces that hinders passengers comfort. Causing a great deal of pain and discomfort.

American Airlines will be one of the last airlines I will choose in the future. The staff was great, but they are trying to put so many seats into such a small place that it makes it difficult to not experience pain and discomfort. Even the flight attendant agreed that American Airlines greed is getting in the way of an enjoyable flight.

Overall

Absolutely no body/leg room. I am a short legged person and felt extremely claustrophobic. Was unable to stretch and move around in my seat and therefore I suffered a great deal of pain and discomfort.
Staff was friendly, unable to do anything about the problem.

Nassau-St. Louis
Economy

(0)

Cindy N

Verified | Feb 19, 2026

Oklahoma City-Brownsville

Economy

Technical problems

Flight 2974 from OKC to DFW was delayed due to a door latching problem with the plane. therefore, I missed the connecting flight from DFW to Brownsville. I missed meetings on the 15th due to not having my luggage. The luggage went to the original arrival airport - Brownsville even though the AA representative at C11 told me my luggage would follow me to McAllen if I changed my flight to the next day. I arrived at McAllen but my luggage was not at McAllen. I arrived at McAllen baggage claim at 11:45ish My luggage was in Brownsville. The rep at the lost luggage office told me it would be delivered to my hotel on Sunday afternoon. She assumed it would be soon since she could see the bag at Brownsville and the "baggage delivery guy" was just outside her office. we chatted with him and he explained to us that he would go get it and bring it to us in a couple hours. I sat in my hotel waiting. By 4:30 p.m., I still did not have my luggage so I walked to a CVS and purchased what I needed. I missed the meeting on Sunday evening because I was wearing comfy travel clothes as opposed to business casual. In addition, I had to pay for the hotel for the night of the 14th at the conference location so I'd be able to check in as soon as I arrived. My bags did not arrive before the 1st meeting. The receipt is attached.

Oklahoma City-Brownsville
Economy

(0)

Jose D

Verified | Feb 17, 2026

Cancun-Charlotte

Economy

Customer services it was good.

my flight got cancelled on feb 1 to charlotte, they send mi to miami but flight got delay 5 hours, I paid for direct flight to charlotte also i was with my wife and daughter . after we get to miami they send her on 8:00 am to charlotte and me and wife send us 3:45 pm she has to wait for us at the airport.

Overall

my flight got cancel on Feb 01 to Charlotte
send me to Miami

Cancun-Charlotte
Economy

Desired solution

Compensation

(0)

Paola A

Verified | Feb 17, 2026

Cancun-Charlotte

Economy

acctually customer services it was good.

after my flight got cancel send me to Miami , but flight to Miami got delay 5 hours, Mi flight was direct and also have ins. travel. i was with my husband and daughter , after we get to miami, they send her miami to clt @ 8:00 am , me and my husband @ 3:23 pm, it was a long day to flight home.

Overall

my flight got cancel on Feb 01 to Charlotte
send me to Miami

Cancun-Charlotte
Economy

Loss: €500
Desired solution

Compensation

Refund

(0)

Marie-France G

Verified | Feb 12, 2026

Key West-Cancun

Economy

Successful claim

Technical problems

Compensation Claim Statement – American Airlines Booking reference: GEJODC Passengers: Marie-France Giguère and Patrik Guindon Cabin class: Business Class This claim concerns significant disruptions affecting both the outbound journey on January 24–25, 2026, and the return journey on February 2, 2026, caused by American Airlines operational failures. PART 1 — OUTBOUND JOURNEY DISRUPTION January 24–25, 2026 Route: Key West (EYW) → Miami (MIA) → Cancun (CUN) Original confirmed itinerary Flight AA4704 Key West → Miami Scheduled departure: 12:00 Scheduled arrival: 12:58 Flight AA158 Miami → Cancun Scheduled departure: 14:15 Scheduled arrival: 16:20 The connection time of 1 hour and 17 minutes was reasonable and sufficient. Primary disruption: Technical failure of aircraft (airline responsibility) Flight AA4704 departed approximately two hours late, around 14:00, instead of 12:00. While seated in Business Class, flight attendant Prince Akim explicitly informed us that the delay was caused by a technical problem with the aircraft at its previous destination. This confirms the delay was caused by an operational and mechanical issue under the airline’s control, not extraordinary circumstances. Missed connection caused solely by airline delay Due to the delayed departure and arrival of Flight AA4704, we arrived in Miami after our connecting flight AA158 had already departed. As a direct result of the airline-caused delay, we were stranded in Miami overnight. There were no alternative flights available to Cancun that evening. Airline provided incorrect and misleading explanation At the American Airlines customer service counter in Miami, a representative incorrectly stated that the airline was not responsible because the delay was weather-related. This statement directly contradicted the information provided onboard by the flight attendant, who confirmed the delay was caused by a technical aircraft issue. This inconsistency demonstrates a lack of transparency regarding the true cause of the delay. Failure to provide adequate care and assistance American Airlines provided only: Two meal vouchers valued at $12 each, which were inadequate to cover a reasonable meal at Miami International Airport No hotel accommodation No transportation assistance Due to extremely high demand, no reasonably priced hotel rooms were available near Miami International Airport. We were forced to arrange accommodation ourselves at significant personal expense, including taxi transportation to Hollywood, Florida, approximately one hour from the airport. Hotel receipt is attached. This represents a clear failure to provide proper duty of care. Final arrival delay exceeding 24 hours We were rebooked on Flight AA158 on January 25, 2026: Scheduled departure: 14:15 Actual departure: 16:30 Actual arrival in Cancun: 18:35 Instead of arriving on January 24 at 16:20, we arrived on January 25 at 18:35. Total arrival delay: approximately 26 hours Total travel time exceeded 30 hours instead of the originally scheduled 4 hours. Consequences and damages This disruption caused: Overnight delay due entirely to airline technical failure Hotel and transportation expenses paid out-of-pocket Loss of planned vacation time Significant inconvenience, fatigue, and disruption PART 2 — RETURN JOURNEY DISRUPTION February 2, 2026 Route: Cancun (CUN) → Miami (MIA) → Key West (EYW) Original itinerary Flight AA2577 Scheduled departure: 14:22 Scheduled arrival: 16:16 Flight AA3781 Scheduled departure: 18:07 Scheduled arrival: 19:10 Delay and forced rebooking caused by airline delay Flight AA2577 departed late at 15:40 and arrived in Miami at 17:35. This delay made it impossible to board the originally scheduled connection. An American Airlines representative proactively rebooked us onto a later flight: Flight AA3988 Departure: 22:45 Arrival: approximately 23:45 Arrival delay of approximately 5 hours Instead of arriving at 19:10, we arrived at approximately 23:45. Total arrival delay: approximately 4 hours and 35 minutes This delay was caused entirely by the airline’s operational delay. Key facts supporting compensation eligibility • The initial disruption was caused by a technical aircraft failure, which is within airline control • The delay resulted in a missed connection and overnight delay exceeding 24 hours • The airline failed to provide adequate care (hotel, proper meals, transportation) • We incurred documented out-of-pocket expenses • The return journey also resulted in a significant arrival delay caused by airline delay Requested compensation We respectfully request compensation for both disrupted journeys, including: • Compensation for long delay caused by airline operational failure • Reimbursement of hotel and transportation expenses • Compensation for failure to provide adequate duty of care All supporting documentation is attached.

Key West-Cancun
Economy
Successful claim

(0)

Elizabeth B

Verified | Feb 12, 2026

Philadelphia-Portland

Economy

My flight was delayed . Bag never made flight . Got sent to Airbnb but took three days to arrive and I had already departed . Had to pay Airbnb to ship my suitcase

Philadelphia-Portland
Economy

(0)

See detailed ratings

Asma A

Verified | Feb 11, 2026

San Francisco-Mazatlan

Economy

Reason: lack of flight attendant. Unacceptable

delayed 1st leg from SFO to PHX so missed out connection from PHX to MZT, had to stay in PHX overnight to take flight next day to MZT. Out of pocket expense for dinner, uber, and the balance for breakfast that cost us more than the $!2 voucher for me and my husband. See attached.

Overall

missed a day vacation out of 7, constant delays with AA
entertainment

San Francisco-Mazatlan
Economy

Loss: €45
Desired solution

Refund

Expenses reimbursement

(0)

Tora L C

Verified | Feb 6, 2026

Charlotte-Austin

Economy

Was a return trip from Mumbai India through London Heathrow. First leg operated by British Airways, Second and third legs American Airlines. Originally was supposed to layover in Dallas but was redirected through Charlotte. Final leg to San Antonio canceled due to lack of flight crew. Spent the night in Charlotte, tried to fly standby the next day to SAT without success. Was forced to fly into Austin and take an Uber from Austin home to San Antonio. While boarding my flight to Austin I spoke to the gate agent about my bags. I had air tags in each one and could see that they were in Charlotte but not on the plane I was about to board. I explained to the gate agent that I had vital medication in those bags and needed them on that flight. She sent a message to the baggage area and said that they should be loaded on the plane shortly. We had to get off of that plane and reboard another plane due to mechanical issues with the first plane. While waiting to board again I asked to speak with a supervisor because my bags were still not on my plane. She called a baggage supervisor over and explained to him the urgency needed to get my bags on my flight because of the medication in them. I was told that my bags would not be on my flight but the next flight to Austin arriving 2 hours after me. I did not receive my bags until Saturday. By that time my medications were spoiled. I have included receipts for the medications lost due to delayed baggage and the expenses incurred while delayed in Charlotte.

Charlotte-Austin
Economy

(0)

Samantha W

Verified | Feb 5, 2026

Miami-Newark

Economy

No reason given

For my American Airlines flight AA1107 from Miami to Newark was one of the most unprofessional experiences I've ever had. Original departure time was 2:45 p.m. and they kept delaying it until about 9:00 p.m. when it was ultimately delayed. Originally someone was at the gate made an announcement and said "Your crew is here" and then they cancelled it with no warning, leaving all of us stranded without many options. 6+ hour hold times, missing luggage that took me a week and a half to get back, an extra night in Miami and I had to book with United the next day to get home otherwise I would of been stranded until Thursday or Friday latest. They offered no support, reasons, hotel or meal vouchers, and left us all in the dark to fend for ourselves. I also couldn't get into the Lounge in Miami which I had passes for because of occupancy issues.

Miami-Newark
Economy

(0)

Ariel D

Verified | Feb 5, 2026

Dallas-Fort Worth-Marseille

Economy

This is an additional claim on top of my initial one, because my initial claim was missing the receipt for some shoes and clothing I had to buy for a mandatory program event.

Dallas-Fort Worth-Marseille
Economy

(0)

Ariel D

Verified | Feb 5, 2026

Dallas-Fort Worth-Marseille

Economy

Claim escalated to airline

I arrived at the airport in time to have my bag checked and was informed by the gate agent that it would be on my plane. When I touched down in London Heathrow from Dallas I checked my AirTag location, just to make sure my bag had made it, and I saw that it was still in Dallas. This had been my biggest fear, since there was a storm in Dallas that I knew would result in cancelled flights, and I was correct - my bag didn't leave Dallas until four days later. For context, I am a student studying abroad in France all alone, so I had absolutely nothing waiting for me when I got to France - no family members or friends, no clothes, no toiletries, no medicine, AND it was extremely cold and rainy at my destination and I didn't have any of my winter clothes. I was also sick at the time of departure, and I had a lot of medicine in my checked bag that I couldn't even rebuy, because in France the medicine is different than the US, so I had to settle for finding medicine at French pharmacies that didn't have what I needed. I had events for my study abroad program when I arrived that were mandatory to attend, and they necessitated nice clothing that I didn't have (I wore athletic clothing and slides on the plane), so I had to go buy appropriate shoes and clothes as well. Being a young student in a new country where I didn't speak the language, it was an extremely extremely difficult set of circumstance to not have any of my personal belongings in, and I respectfully except a full refund of all the expenses I accrued while waiting for my luggage.

Dallas-Fort Worth-Marseille
Economy
Claim escalated to airline

(0)

Maria L

Verified | Feb 5, 2026

Philadelphia-Cancun

Economy

No reason given

1/26/26 was the day after the big snow and ice storm that impacted lots of states. We were at the airport at 5:00 for a 8:00 flight to Cancun for my son's wedding. We were about to board when the American airline people told the first group to sit back down. They said 1 flight attendant could not make it to work therefore they had to find and wait for another flight attendant. They keep giving us false hopes that this flight was going to take off to Cancun. Hours passed and pilots, copilots and flight attendants timed out. But they still kept telling us that the flight would still be going. There was about 27 of us being held hostage because our luggage was on the plane. We kept saying just cancel the flight but they wouldn't so we stayed at the airport until around 12:19am then they finally cancelled the flight. We were at the airport for 19 hours. Which is ridiculous. They told us to go to baggage and claim our luggage. We did and they said they would call us tomorrow to get our luggage. 2:00 on Tuesday no call so we drove back 50 minutes to the airport to find our luggage and I could only book a flight for Thursday morning. My son was getting married Thursday. They still did not have it there at the baggage claim. So we went to try and get another flight late Tuesday or early Wednesday. They put us on standby for Wednesday morning and if we couldn't get that flight then we had Thursday. We had parked in the airport parking garage the first night for $28. and did it again Tuesday so we decided to get a room at the Marriott which cost us $397.98. My son's future father in law was about to get us a flight Wednesday morning at 5:00am from Philly to Dallas then to Cancun. When we woke up I had an alert that the flight changed from Philly to Miami to Cancun. So many changes. When we finally got to Cancun Wednesday 1/28/26 around 1:00pm. We couldn't find our luggage so I went to the American Airlines agent and she put a luggage claim in for me and gave me a paper with information on it. I lost 2 night of stay at $776.16 x 2 =$1,552.32 at Unico Riviera Maya. Thursday morning I called Philly baggage claim to find my luggage and the lady had found one then found the other suitcase and sent it to Cancun. Thank god I called to find my luggage otherwise it would still be in Philly. I did not receive my luggage until 9:30pm on Thursday night. We had rehearsal dinner and the welcome party to attend with no luggage. I had to be up at 7:00am for hair and makeup since I am the mother. It was horrible and the shops do not sale every item that you need. I was not happy and my son was busy entertaining his 108 guest. I spent Tuesday, Wednesday and Thursday changing flights and looking for my luggage when I was supposed to be enjoying my first son's wedding. This unfortunate situation has put and impact on my relationship with my son.

Philadelphia-Cancun
Economy

(0)

Amy J

Verified | Feb 4, 2026

Albuquerque-New York

Economy

Claim escalated to airline

I had to pay for a $200 uber to the warehouse they said my luggage was being stored, it was not there. I had to purchase 2 outfits, jacket, gloves, boots, toiletries, make up. All of these receipts have been uploaded several times

Albuquerque-New York
Economy
Claim escalated to airline

(0)

Geoffrey P

Verified | Feb 4, 2026

Jacksonville NC-Edinburgh

Economy

The bags were three days late. There was damage to items in the bags. Does American offer refunds for baggage fees if they are more than 15 hours late? Also. After looking at the confirmation email I just realized they charged me $100 for the second bag that I should have gotten for free.

Jacksonville NC-Edinburgh
Economy

(0)

Mashfiq A

Verified | Feb 4, 2026

Chicago-Buffalo

Economy

So I came From Dhaka Bangladesh and the flight started with Qatar airways. After I arrived in Chicago O Hare airport I had a total of 8 bags. I got them all. At the exit I dropped them off at American airlines for my connecting flight to Buffalo NY 7 of my bags arrived in Buffalo out of 8. 1 of the bag is still delayed.

Chicago-Buffalo
Economy

(0)

See detailed ratings

David N

Verified | Feb 2, 2026

Premium economy

Ai or real chat person... Is anyone really there?

Several of us passengers waited at the airport for over an hour until we saw a janitor who found someone to tell us that the bags would be there the next day. My ride waited as well. Can you imagine if I had an uber? Contacted claim via text. No phone numbers available. They said they would contact me when the bags arrived and would bring them to me. They did not contact me and I had to follow up with them. Rather than saying that it was a mistake on their part- they insist that they understand how being "Separated from your luggage can be quite stressful". They said I could come and get it from the baggage area. This is a small airport so I asked if it would be in the carousel. I was told that it would be. So now I am going on the next 24 hours of quite stressful. Just one more thing - No room for legs, bodies, nothing. Did they do studies as to how many more violent episodes would happen with decreased space - NO PERSONAL SPACE.

Overall

Luggage Delay - promises not kept
Flight Attendants - Nice

Premium economy

Loss: €200
Desired solution

Compensation

Refund

Expenses reimbursement

(0)

Amy J

Verified | Jan 31, 2026

Albuquerque-New York

Economy

Claim escalated to airline

American Airline to Delta Airline, tagged in at LGA airport then to delivery warehouse, never arrived to scheduled hotel drop-off, $200 Uber to warehouse to pick up luggage (not there but told it was) never shipped back to origin after 5 days of non stop tracking

Albuquerque-New York
Economy
Claim escalated to airline

(0)

Amy C

Verified | Jan 30, 2026

Minneapolis-Lashkar Gah

Economy

Claim escalated to airline

No reason given

We had called Azores many times advising them of the cancellations and rebooking and that we will most likely miss the flight. They told us mixed messages and in the end told us that they had cancelled our vacation package because we were a no show

Minneapolis-Lashkar Gah
Economy
Claim escalated to airline

(0)

See detailed ratings

Teddy B

Verified | Jan 30, 2026

Minneapolis-Lashkar Gah

Economy

Worse Trip EVER in my LIFE!!!!

They changed our fight times 6 times in 2 days. We got to our destination finally minutes before we were supposed to board a flight to Europe but they had lost our luggage. We asked if they could forward it to us in the Azores but was told no because it was a different airline-American does not fly there. The European airline called us a no show and refused to refund. So we needed to go home. Could not get out until Wednesday. But we found out our bags never left MSP, where we started from. The baggage people in Boston called Minneapolis and told them to hold them-this was Tuesday. We got a text that they were in Boston late Tuesday night-We were flying on Wednesday morning and was going to pick them up. Only one was actually there even tho it said they were both there. The Boston people said that they were going to send it back when they found it. However mid day we got a text saying it was on a plane to Boston. This is after they were requested not to send them at all. Got to Minneapolis and went to baggage claim to check and yes my bag was on the way to Boston. I still do not have my bag. Cannot get any one to answer the phone so no idea what the real status is. A text we got said it was here yesterday but they have not reached out or delivered it and they supposedly put a rush delivery on it because it has medication in the bag. So I am out $1400 for the European flight and 2 nights hotel unplanned in Boston. I have been an Advantage member for many years...going back to when the bought US Air... They have offered nothing for this mess. The phone numbers they have given me do not work . I finally got a little help from Cargo as to who else I could call. If you are flying American and have a connecting flight with someone-buy flight insurance as there seems to be no guarantees. Not sure I will ever fly them again

Overall

Everything
the gate people

Minneapolis-Lashkar Gah
Economy

(0)

Larry E

Verified | Jan 28, 2026

Charlotte-Philipsburg

Economy

Influence by other flights

Our luggage did not arrive with our flight. We arrived in St. Maarten on Sunday, January 4th and were told we could purchase essentials by the AA associate at the ait port in St. Maarten. Our luggage did not arrive until Thursday January 8th.

Charlotte-Philipsburg
Economy

(0)

Derek J

Verified | Jan 28, 2026

London-Charlotte

Economy

Technical problems

Our original flight AA735 on Jan 7th was cancelled due to operational issues and we were rebooked for Jan 8th. Our flight AA9603 on Jan 8th was cancelled and we were rebooked on Jan 9th. We incurred additional hotel, meal and travel (tube/train) expenses. In addition, we both missed 2 days of work as we were expected to be back at work on Jan 8th 2026.

London-Charlotte
Economy

(0)

Noirine K

Verified | Jan 28, 2026

Dallas-Fort Worth-Colorado Springs

Economy

I reported the missing luggage on Monday night when I arrived. Today is Wednesday and it has not yet been delivered. So I basically have to find ways of surviving without my bag.

Dallas-Fort Worth-Colorado Springs
Economy

(0)

Celina F

Verified | Jan 24, 2026

Savannah-Abilene

Economy

My baggage was mishandled and I arrived at my destination without my checked bag. I had no access to clothing, hygiene items, and other personal necessities, which caused a major disruption to my travel plans. I had to spend money on replacement essentials while waiting for the baggage to be located and delivered

Savannah-Abilene
Economy

(0)

These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).

American Airlines complaints: comments, page 5

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