American Airlines complaints: comments, page 7
506 comments
Zbigniew S
Verified | Oct 31, 2025
New York-Tampa
Economy
Problems at airport
American airlines don't cooperate to give the refund on over 9h delayed flight. Not even wifi access. Nothing
- New York-Tampa
- Economy
Maryna S
Verified | Oct 31, 2025New York-Tampa
Economy
Problems at airport
The flight was scheduled for 7 am on October 31th, after 9 hours the plane hasn't left the airport.- New York-Tampa
- Economy
Earl O
Verified | Oct 30, 2025San Diego-Milwaukee
Economy
Problems at airport
Flight to phoenix delayed by 6 hours. 5 hour total flight and 1 lay over switched to to 12 hours of flight time and 2 lay overs. No thanks- San Diego-Milwaukee
- Economy
Gregory V
Verified | Oct 29, 2025Los Angeles-Sydney
Economy
No reason given
The flight booking originated in Seattle. Issue was in LAX. We were told that the captain refused to take responsibility for the plane. We're given reasons, but then they said they really didn't know. Change their messaging on the fly. Was given a $12 meal voucher and a hotel night.- Los Angeles-Sydney
- Economy
Laura F
Verified | Oct 29, 2025Dallas-Fort Worth-Detroit
Economy
No reason given
Contacted and was advised to make a dispute. As far as the luggage I was told to dispute because we had already paid for luggage from the previous day, and still had original luggage tags on- Dallas-Fort Worth-Detroit
- Economy
Steve P
Verified | Oct 29, 2025Dallas-Fort Worth-Detroit
Economy
No reason given
I was on the phone with AA for over an hour. AA changed our flight which now forced us to rent a hotel room as we landed in Dallas on 10/25/25 at 7:30pm and didnt fly out till 7:00am on 10/26/25, we also had dinner in Dallas which was $90 but unfortunately i did not get a receipt for dinner, also had a Taxi fare of $25 and no receipt. Thanks Steve- Dallas-Fort Worth-Detroit
- Economy
Steven D
Verified | Oct 27, 2025Portland-Midland
Economy
Technical problems
Our flight was cancelled within an hour of boarding time. We had to go back home and come to the airport again the next day incurring additional taxi and restaurant, etc. expenses.- Portland-Midland
- Economy
Michael H
Verified | Oct 26, 2025Sioux Falls-Fort Myers
Economy
No reason given
Our connecting flight was said to be cancelled due to weather but there was no bad weather to be found and confirmed by a friend who lived in the Dallas area. Only way to get closer to our destination was to fly to a neighboring airport, rent a car and drive 3 hours.- Sioux Falls-Fort Myers
- Economy
Herbert W
Verified | Oct 26, 2025Los Angeles-Charlotte
Economy
Successful claim
Technical problems
The gate agent switched my wife and I to a flight on Sunday 10/19. All other flights were booked by the time our flight was cancelled for mechanical issues.- Los Angeles-Charlotte
- Economy
- Successful claim
Phredd E
Verified | Oct 24, 2025Athens-Oklahoma City
Economy
Request for taxi reimbursement.
1. On OCT 22, 2025, at apex 0930, an AA ticket agent made the following announcement: AA flt 161 to Chicago is over-booked. If you are willing to give up your seat the AA will provide the following: A. A $1,000.00voucher good for one year from the date issued. B. Paid overnight stay at a five-star hotel. C. Lunch, dinner and breakfast paid for by AA. D. Reimbursement for travel costs from the airport to the hotel and back to the airport, just keep all receipts.Overall
1. The counter agent at Athens stated the flt was over-booked. 
1. Reimbursement for teavel to and from Athens Airport would be paid by American Airlines.
- Athens-Oklahoma City
- Economy
Jason J
Verified | Oct 24, 2025Brownsville-Dallas-Fort Worth
Economy
Accessible service did not arrive
I requested accessible services from my arrival gate to my departure gate. It never showed up I had to walk the entire way. I nearly missed my departing plane.Overall
- Accessible service did not come to my gate.
- Brownsville-Dallas-Fort Worth
- Economy
- Desired solution
Other
Holly D
Verified | Oct 21, 2025Paris-Charlotte
Economy
Successful claim
Technical problems
First the CDG to JFK flight was delayed 4 hours. We were not told this until we arrived at the airport at 9 AM for a 12:15PM flight. We sat for almost 3 hours, then they told us it was cancelled. We were rebooked for the next day. We were supposed to arrive in Charlotte at 6:00 pm on 10/18. We arrived at 6:45 pm on 10/19. The worst part was the AA agent in Paris failed to book our connecting flight to CLT when they booked our flight from Paris the next day. Ultimately, Holly was bumped down to coach from First Class in order get home. The alternative was to wait until 10/21 to get home, or transfer to LaGuardia at our own expense. The airline provided decent hotel accommodation, but did not provide transportation to the hotel. The walk was very arduous with luggage in tow. They provided dinner, but no lunch. We were required to eat at the hotel buffet, and the food was terrible.- Paris-Charlotte
- Economy
- Successful claim
Anonymous member
Verified | Oct 19, 2025Charlotte-Huntington
Premium economy
American Airlines does not care
First off, they rerouted my flight from Buffalo. I was supposed to leave at six in the morning. They put me on another flight which was at noon. I get that part I showed up 15 minutes before bording but it also puts me back six hours. OK so I get to Charlotte I try to check in immediately. Thereβs nobody there so when somebody does come there, they start calling out boarding groups. I go up to the counter to ask him a question they told me to hold on. I waited. Waited until group 8 was being called he grabbed my tickets looked at. It said there was a problem with my boarding pass sent me to customer service by the time I got done with customer service. The plane was already gone and now theyβre telling me I gotta come back at 10 oβclock tonight to board now the Rent-A-Car place is telling me that the Rent-A-Car I rented will not be there because I was supposed to pick it up at 6 oβclock at night, not 1 oβclock in the morning do you only way to get from West Virginia to Prestonsburg, Kentucky is that Rent-A-Car? My fatherβs surgery is tomorrow there is no way that Iβm going to be able to make it for his surgery and now theyβre gonna cancel his surgery because he needs someone there to sign him in and sign them out.Overall
- They made me miss my flight
- Nothing
- Charlotte-Huntington
- Premium economy
- Loss: β¬720
- Desired solution
Albert E
Verified | Oct 19, 2025Los Angeles-Helsinki
Economy
Problems at airport
I was involuntarily downgraded from business class to economy plus. I had paid for business class for the flight from Dallas/Fort Worth to Helsinki for flight AY20 scheduled to depart on 6/25/25. The flight from Los Angeles to Dallas/ Fort Worth could not land because the runways were closed because of dangerous weather. The flight was diverted to Oklahoma City where I was required to spend the night. The next available flight out of Oklahoma City was not available until the following day Consequently I missed my connecting flight on Finnair to Helsinki. I was forced to rebook on the next available flight out of Dallas/ Fort Worth which was a day later (6/26/25). On the rebooked flight there was no business class seat available. I had to accept what was available which was a seat in premium economy I had originally paid for business class for the entire trip. Therefore, I would like a refund for the difference of the price between business class and premium economy for the flight from Dallas/Fort Worth to Helsinki. Thank you very much- Los Angeles-Helsinki
- Economy
Monteo M
Verified | Oct 15, 2025Philadelphia-London
Economy
No power in section 31 to 38 middle.
I was looking forward to, and planned watching a movie or something on the provided screen, by American Airlines for the international flight. Not only was there a non-powered video in front of me, but also no power to charge my phone to watch a video. Possible blown fuse. My seat was 38H. It was without power or video. In fact, Rows 31 to 38 middle section had the same problem. I suspect a long fuse. But nothing that the steward is required to repair. Understandable. A stewards job is not to be repairmen. The flight was approximately six hours from Philadelphia international airport to London, England Heathrow Airport. It was painful to see everyone else on the plane, watching and enjoying their videos and games, while I sat there in the dark, all I could do was just sit there, And wait for the plane to land.Overall
- Power outage from seats 31 to 38 middle section. How do I do six hours of travel without any video on the screen in front of me. Also, could not charge phone due to low power, in order to watch a video on my phone. I was looking forward to and depending o
- The stewardess were very understanding and felt bad for us. I am a AADVANTAGE member, and my seat was 38H
- Philadelphia-London
- Economy
- Desired solution
Joseph M
Verified | Oct 9, 2025Boston-Athens
Economy
Lost clothing, sleep device, medications for 2 days. Suitcase crushed and torn. Needs replacement. Lost vacation time. Have to search for some receipts. Still on vacation tour. Thank you.
- Boston-Athens
- Economy
Matthew H
Verified | Oct 9, 2025London-Newport News
Economy
No reason given
Tried to check in multiple times in the day before the flight, but was denied each time. Ultimately, during an online chat with the airline to find out why, I was told my return was cancelled.- London-Newport News
- Economy
Agnes L
Verified | Oct 2, 2025Amsterdam-Denver
Economy
Successful claim
Problems at airport
There was a flight delay on 9/19. Plane went to Austin instead of Dallas, because there was an issue involving the telecommunication system in Dallas. We waited for several hours on board of the plane in Austin. Eventually we did fly to Dallas, but by the time we arrived, we had missed our connection. All the flights for the next day were either fully booked our cancelled, so we were booked on a flight to Denver on Sunday 9/21. We received a return voucher for transportation to a hotel and a voucher for a 1 night stay. The 2nd night we had to pay out of pocket. This was not communicated. For the new flight, we were not able to check-in online and get assigned seats. There were seats next to each other available when we looked, but because I have disabilities I had to do it at the airport. Which resulted in us not being able to sit next to each other. I need my husband, because I have very poor eye sight. My daughter did reach out to the airline company but everyoneβs hands were tied and we had to do this at check-in. The costs we made include: second hotel night and food. I didnβt include other accidentals. We arrived on Sunday 09/21 at Denver International Airport around 12:10pm. We were supposed to arrive at Denver International Airport on Friday 09/19 at 7:47pm. We missed the birthday celebration of our daughter.- Amsterdam-Denver
- Economy
- Successful claim
Shannon C
Verified | Oct 1, 2025Phoenix-New Orleans
First
Flight delays, lost luggage, no rental cars, Uber rides ride for 2 hours.
I am writing to express my frustration with a recent travel experience. I booked a first class ticket on sept 19 from phoenix to Dallas to New Orleans flights 1165 and 2228. I paid $ 1997.00 for this and the return flight both flights being first class. I was unable to make the 5 am flight but called and rebooked it. They told me because my original flight was delayed they rebooked me on another flight out of Dallas #2291 which should have gotten me to New Orleans at 5:30. This flight was delayed another hour as well getting me to my final destination at 6:20. After waiting at baggage claim for 40 min, my luggage did not arrive. I made a file with the baggage claim attendants and they told me that they would deliver my bag to me the next day. I gave them my phone number and address to where i was staying and let them know there were medications in the bag that i needed. Because of all of the delays, my pre arranged ride from the airport couldnβt wait. I was unable to get a car rental due to their being no cars available although one was reserved for me that Dayi. I was forced to take an Uber at the cost of $270.00. After numerous phone calls the next day to American the next day to get updates about my luggage since i did not get texts like i was told would happen, I was told that they would not be able to delivery my luggage because i was staying more than 50 miles away. I was forced to make a four hour round trip car ride the next day to pick up my luggage. On the way to the airport i called American Airlines and asked if someone could meet us half way with my bag. I was told there were no phones at the airport and that American could message the baggage claim attendants but they would not be able to call me back due to no phones. So we drove 4 hours after being out on the water from 6 am till 5 pm and left the rest of the guests on their own. My next flight was set to leave on Monday sept 22 at 9:45 am fl;ight 2157. I called American to request a later flight. Iβm an executive platinum member and usually flight changes are allowed and easy to do. They told me there were no flights available to change to without some payment. My original flight was first class but they wanted me to pay an extra $1,000..00 to change to a flight that left 3 hrs after my original flight. I did not want to pay additional money so one of the representatives recommended cancelling my flight and rebooking with miles. This is what i did. They told me they could not tell me how much i would be getting back. The next morning i had an email that said the refund was complete and they had credited me back $174.87. This made no sense to me since i paid $1,997.00 for the whole flight. As we were driving too the airport to make the new flight i had rebooked flight flight 2228, got a notice that it was delayed. At this point i cancelled my flight and rebooked to southwest because i did not want to be stranded in Dallas, and with the delay i would have missed my new connecting flight. I am disappointed in American Airlines as i am executive platinum and have flown with American almost exclusively for 15 years. I spent so much of my vacation time on the phone with American or driving to get my luggage, i hardly had time to enjoy the trip. When i call American they tell me to write to customers relations and they say they canβt do anything while on the phone for refunds. On Saturday Sept 27 I got two additional refunds for 1037.00 and 5.00. That is better than 174.00 credited on Sept 22. I would like my total fare paid refunded to my card however. When i got to New Orleans and found out my luggage had not made it, i would have rather gone home than dealt with what i went through there with all the phone calls and more travel to and from the airports. Thinking my total credit of 174.00 was all they were going to give me for cancelled flight was infuriating too. It just made me feel like no one at American cared about what all I had gone through and no one tried to help me out. I would also like an explanation from American as to what happened and why my priority bag got left in Dallas on a flight I wasnβt on that was cancelled. That flight was scheduled to leave at 1:00. My flight didnβt live until 4:30. There was plenty of time to take my bag off that flight and get it onto the correct flight. American needs to work on communications with unhappy customers. I called customer relations and they say you have to email them to communicate, which just drags thing out.Overall
- Lost luggage, flight delays, no luggage delivery, unable to rebook flights without payment.
- Phoenix-New Orleans
- First
- Loss: β¬802.54
- Desired solution
Cherline P
Verified | Sep 28, 2025Miami-Barcelona
Economy
My luggage was checked in at the gate due to the aircraft overhead being full in Miami. Once reaching Barcelona, the luggage was not there. I filed the lost luggage report and they said I should receive it by the next morning. The luggage per the website was not located. I finally went down to the airport on 08/30/2025 and sat down there in line to find out what was going onβ¦missing the excursion tour I had booked for that day. They finally said my luggage was found and this was around 6pm after being there since morning. The luggage was also damaged upon receiving it. Not sure if I need to file another claim for that. The hard exterior was cracked and the extra space zipper was broke and no longer will zip. I also included the expense I had to pay to travel back and forth from the airport to check in and recover my luggage due to the lack of communication from the airport. I also included the Viator excursion I missed and was non refundable due to staying at the airport on 08/30/2025. I was leaving Barcelona on a cruise and for 10 days on 08/31, and was going to be going with hardly any clothes. It was very difficult to find clothes the few days I was in Barcelona. So waiting at the airport was my only option on 08/30. I included all the receipts I had that I purchased clothes, shoes, undergarments. Unfortunately I do not have the receipts for the toiletries I had to purchase. Iβm not sure if there is a way to compensate for that without proof.
- Miami-Barcelona
- Economy
Rafael A
Verified | Sep 25, 2025Rome-Dallas-Fort Worth
Economy
No reason given
Was at the airport from 7am and only departed arouns 2:41pm, soo late and no one single explication- Rome-Dallas-Fort Worth
- Economy
Cole C
Verified | Sep 22, 2025Dallas-Fort Worth-Zurich
Economy
Successful claim
Influence by other flights
Our flight from DFW to London Heathrow (AA80) on AA was delayed causing us to miss our connecting flight (LX319). We spent the 8+ hours in Heathrow airport and flew to ZRH on flight (BA720). When we arrived in Zurich our bags never made it on the BA flight. We filed a claim with British Airways in Zurich (AHLZRHBA33317). Our bags didnβt make it to us for a few days into the trip. We were without any clothes other than what we had on so I purchased underwear and a change of clothes for my wife and I. Thank you for your help getting reimbursed!- Dallas-Fort Worth-Zurich
- Economy
- Successful claim
Yelyzaveta B
Verified | Sep 21, 2025Dublin-Manhattan
Economy
No reason given
My flight from Dublin to Philadelphia (AA723 on September 17, 2025) was delayed by 3 hours. I was originally flying on September 16, 2025, and my flight AA209 from Dublin to Chicago was canceled without explanation, and the flight AA723 was provided for me as a replacement. Unfortunately, it was also late. I would appreciate your assistance in processing the appropriate compensation for this disruption.- Dublin-Manhattan
- Economy
Scott B
Verified | Sep 20, 2025MONTGOMERY-San Angelo
First
Cancelled flight and terrible customer service in rebooking
Delay went from 4:56 to 9:17 (or close) and then cancelled. The flight from Dallas we were to board did arrive but it wasnβt allowed to go back out.Overall
- Desk workers were not friendly or cooperative after cancellation, and just said βcall this numberβ if you want to try and get money back.
- None
- MONTGOMERY-San Angelo
- First
- Loss: β¬307
Carla B
Verified | Sep 18, 2025San Diego-Baltimore
Economy
Mishandling of luggage by American Airlines
My husband and I checked in our luggage at the ticket counter at San Diego on 9/16/25, we were returning to BWI. We checked in two suitcases. We arrived early to the airport. We boarded our flight on time and had a short layover in Charlotte. We arrived in BWI and received text messages that our suitcases were mishandled by the airline. We went to the baggage claim office and they suggested we complete the missing luggage claim on line. We tracked the status of our luggage. A company delivered our luggage approximately at 6PM on 9/17/25. Our luggage contained gifts and my husband's medications. The mishandling our our luggage was a big inconvenience for us.Overall
- The airline mishandled my luggage and my husband's as well.
- San Diego-Baltimore
- Economy
- Desired solution
Refund
Fabiola R
Verified | Sep 16, 2025Tucson-Dallas-Fort Worth
Economy
Successful claim
Technical problems
My first flight got delayed so I lost my two other flights y have to stay one night in madrid and pay a hotel and multiple meals cause I will be two more days travelling. I will apreciate it a refund no credits in the air line cause Iβll live in spain- Tucson-Dallas-Fort Worth
- Economy
- Successful claim
Anonymous member
Verified | Sep 9, 2025Columbus-Boston
First
Terrible Experience Overall with Flight and Baggage
My first flight was delayed 3 times, an hour each before I changed my flight. I was told by multiple employees of the airline that i could get my checked bag back from the baggage service office. I was there within 5 minutes of another 1 hour delay being announced, gave the relevant information to the person in the office, who instructed me to take a seat and wait for my bag. After an hour of waiting and no acknowledgement the entire time, I asked about my bag again; to which she told me I couldn't have my things back and they were sending it to Boston without me, leaving me stranded with nothing. I left the airport very distressed, not having the basic essentials like a clean change of clothing, under garments, toothpaste and toothbrush, deodorant, etc. My second flight the next day was also delayed multiple times. I was supposed to get home to Boston on 5pm Saturday, not actually getting home until about 9pm Sunday. They switched the plane for a smaller one, leading the flight to be overbooked and delayed even further. I paid extra for first class, which was completely unsatisfactory. There was no in flight entertainment, no table trays, no wifi, mediocre snack selection. The entire experience was rather miserable.Overall
- Poor customer service at baggage service office, multiple delays
- Literally nothing
- Columbus-Boston
- First
- Loss: β¬229
- Desired solution
Randy J
Verified | Sep 8, 2025Economy
Delayed again. Maintenance should have been take d care of before 5 minutes before boarding
Delay delay delay. Maintenance maintenance maintenance. 5 minutes before boarding. REALLY. What was t it checked out an hour ago. Itβs 5 am in the morning been up sense 2:45 and now delayed dilute to maintenance. And will probably miss my flight in Dallas due to this and be late for meeting. I know it doesnβt matter to this company but I will drop my card and not use American any longer. I will drive 2 hours to New Orleans and spend the night before I do this again.Overall
- Second time my plane has been delayed. First time I missed my flight in N/C. Now itβs 5am and the plain has to have maintenance 5 minutes before boarding. Thatβs is neglect and should have been inspected two hours ago not 5 minutes before we board. Now
- Economy
- Desired solution
Refund
Eleonora B
Verified | Sep 7, 2025Barcelona-Miami
Economy
Lost luggage and bad assistance
My experience with American Airlines has been extremely disappointing. On September 1st, I landed in Miami without any of my three checked bags, which were probably lost during the connection. I immediately filed a lost baggage report at the counter, where Ms. Fendi was very kind and efficient in assisting me. Unfortunately, everything that followed was a nightmare. The next day (Tuesday 2), I received an email confirming that my bags had arrived in Miami on the 5 PM flight. I called customer service right away to ask if I could pick them up immediately since I urgently needed my luggages, and I was told over the phone that I could. However, once I got to the airport, I was informed at the baggage desk that I could not collect them and had to wait another 5β6 hours for additional checks. One of the employees promised she would notify me as soon as the bags were ready, but no one ever contacted me. On Wednesday (September 3rd), since I still hadnβt heard back, I called again and was told that my lost baggage file had been closed on Tuesday evening because the bags were supposedly ready for pick-up. Yet nobody informed me about this, forcing me to go back to the airport once again to retrieve them, wasting even more time and energy. Considering that my hotel was in Fort Lauderdale, every trip to the Miami airport took me over an hour, and one of those trips ended up being completely pointless because of the misinformation I was given. What made things worse was the rude and unprofessional behavior of two employees at the lost baggage desk (unfortunately I donβt know their names). They treated me with arrogance, as if the situation was my fault, all while eating cookies and making comments in Spanish assuming I wouldnβt understand. This is extremely disrespectful and unacceptable behavior for staff dealing with distressed passengers. In the end, I only got my bags back after three full days, which caused me great stress and ruined the beginning of my vacation, as I lost valuable time dealing with this issue. Fortunately, I speak English (and understand Spanish as well), otherwise it would have been even more chaotic, since no one made an effort to provide clear communication or assistance in other languages. For an airline of American Airlinesβ size and reputation, this kind of service is absolutely unacceptable and deeply disrespectful to customers. I sincerely hope that measures are taken to improve both the service and the professionalism of the staff, because this treatment cannot and should not be tolerated.Overall
- Servizio clienti pessimo
- Barcelona-Miami
- Economy
Anonymous member
Verified | Sep 5, 2025Charleston-Mulhouse
Economy
Terrible customer service, poor training
The sales department sold me 2 adult flights from Charleston,SC to Basel,Sw with 3 layovers. Sold on 8/7/25. On 9/3 I called AA to ask a question about seating ( I am 6β5β at 220 lbs.) I paid additional for exit seating on the long flights. On 9/3 your agent β Nicholasβ explained that there would not be enough time to self-move our luggage between the layovers. He was able to change all my flights at about $ 1000. To solve the problem that your first agent should have addressed so I could have rearranged at a better cost. Denis PS- Nichols did not discuss if the same problem will be on our flights home on 10/28 ? Denis Carmody 856-495-3216Overall
- Poor customer service in proper pricing, layover and explanation
- Charleston-Mulhouse
- Economy
- Desired solution
Refund
Omar Z
Verified | Sep 2, 2025Miami-Hong Kong
First
Terrible experience on staff at gate
Dear American Airlines Customer Relations, My name is Omar Zambrano, and I am writing to formally file a complaint regarding the poor service I experienced with your staff at Miami International Airport on September 1, 2025 while traveling on AA2115 to Dallas. I arrived at the airport at 16:10 and was informed by the counter staff that my flight AA2115 was delayed. I asked if it was possible to be rebooked on AA2828, which was also delayed, but would still allow me to connect in Dallas to my onward flight to Hong Kong. At Gate D43, I was the third passenger in line. However, I witnessed four American Airlines crew members bypass the line and be served ahead of paying passengers. This behavior was disrespectful to all customers who had been waiting. While waiting in line, I saw on the airport screen that my original flight (AA2115) had been canceled. I explained my urgent situation to the counter staff, emphasizing that I had a connecting flight to Hong Kong, and requested support to be rebooked. Her response was simply: βWe will call you.β Instead, I observed 9 passengers from the standby list and 5 crew members placed on the flight before me. Only after the flight was closed did the staff begin calling passengers for rebooking. When my turn came, I once again explained my urgent connection, but the only response I received was βSorry for that.β I was extremely disappointed by: 1. Disrespectful treatment β allowing crew members to skip the line ahead of customers. 2. Lack of assistance β despite clearly explaining my need for an international connection. 3. No supervisor present β I had no one to escalate my concern to. 4. Poor customer service β staff did not make any real effort to support my travel needs. This experience left me stranded and reinforced my impression that American Airlines consistently provides unreliable service compared with other carriers. I kindly request: β’ A full investigation into the handling of this situation. β’ An explanation as to why standby passengers and crew were prioritized over a ticketed passenger with an international connection. β’ Assurance that corrective measures will be taken to prevent such incidents from happening again. I look forward to your prompt response. Sincerely, Omar ZambranoOverall
- Lack of communication
- None
- Miami-Hong Kong
- First
- Loss: β¬7000
Melody C
Verified | Aug 30, 2025Tucson-Phoenix
Economy
Flight delayed thatβs why we Miss our cruise and didnβt go on vacation
Flight delayed and we miss our cruise . We didnβt get to go on our vacation. Then, we canβt get back the money that we paid for our cruise.- Tucson-Phoenix
- Economy
- Loss: β¬3100
- Desired solution
Anonymous member
Verified | Aug 30, 2025Tucson-Miami
Economy
We miss our cruise and didnβt go on vacation
Weβre flying to Miami from Tucson and itβs delayed. Then, weβve waited for 5 hours at the airport. Then, they canβt get us another airline to fly to Miami. Thatβs why we miss our cruise. And ruin our vacation!- Tucson-Miami
- Economy
- Loss: β¬3100
- Desired solution
John D
Verified | Aug 27, 2025London-Providence
Economy
Successful claim
No reason given
Cancellation and rescheduling announced at 6am on day of departure, rescheduled flight was the next day and included 2 connections. Called the airline to check if this was a result of industrial action and they said it wasn't (but didn't say what the reason for cancellation was). Had to reschedule my pick-up from the airport and missed spending the day with my long-distance partner. Arrived 9pm local time on Saturday.- London-Providence
- Economy
- Successful claim
Terence G
Verified | Aug 22, 2025London-Minneapolis
Economy
Successful claim
No reason given
Party of 4, had 4 flights booked with AA every flight was either cancelled or delayed. AA record Locator: IWUBQK Ms Elaine Toohig Mr Frank Bair Ms Valerie Toohig Mr Terence Griffin First Leg Sep 13 2023 AA87 LHR to ORD Terminal 3 Cancelled Sep 13 2023 AA733 LHR to Charlotte CLT left late (this was the re book due to cancelation of AA87) Sep 13, 2023 AA6286 ORD β MSP had to be re-scheduled due to the first flight cancellation. Sep 13, 2023 CLT to MSP AA676 left late arrived late Sep 13 car Hire Minneapolis Dollar REF K4281927014 unable to pick up car after arriving 5 hours late as their computer system down by that time. Had to pay taxi to hotel as we had no car. See receipt below Second Leg Sep 21 2023 AA1318 ORD to BOS first delayed by one hour then held on the runway for 2 hours Sep 21 2023 AA108 BOS to LHR This flight was missed, due to the delay of the flight above (AA1318) Had to stay overnight in hotel. Check in code 67YWD (see below) Sep 22 2023 B6 1620 Jet Blue MIUXDR BOS to LHR Left on time Arrived on time.- London-Minneapolis
- Economy
- Successful claim
Maria U
Verified | Aug 20, 2025London-Boston
Economy
Successful claim
They put me on a flight to Boston via Philadelphia an I got to Boston 5 and a half hours later than my original direct flight to Boston
- London-Boston
- Economy
- Successful claim
Roger B
Verified | Aug 19, 2025Barcelona-Tallahassee
Economy
Successful claim
No reason given
No explanation was provided for cancellation. First they said flight was delayed, after that it was cancelled. They cancelled on the same morning I was supposed to flight, just a few hours before the departure. I was already on the train on my way to the airport. I paid for taxis to the train station, train tickets, food... then have to do the same to go back home, and then again on 08/14/25 do it again to get in to the flight again.- Barcelona-Tallahassee
- Economy
- Successful claim
Kim C
Verified | Aug 18, 2025Rome-Dallas-Fort Worth
Economy
Successful claim
Technical problems
Flight cancellation due to mechanical issue delayed departure to following day incurred incremental cost for meals and had to pay baggage fees a second time when we checked in for flight the following day.- Rome-Dallas-Fort Worth
- Economy
- Successful claim
Earl F
Verified | Aug 18, 2025Rome-Dallas-Fort Worth
Economy
Successful claim
Technical problems
I have a special diet that is why there was extra cost for the delay. The location they put us was bad and they had to move us because the toilet did not work, and the new room was right outside of a large group of people having a party.- Rome-Dallas-Fort Worth
- Economy
- Successful claim
John L
Verified | Aug 15, 2025London-San Francisco
Economy
Successful claim
No reason given
On Aug 4th, 2025, I had a non-direct American Airlines flight from LTH to SFO with a layover in DFW. The flight from LTH to DFW was cancelled, and I had an overnight stay in a hotel provided by the airline. I was put on the next available flight that was 16 hours later than my original flight with layover in Madrid, Spain (instead of Dallas, USA). This meant a huge delay with longer travel time than expected. I had to leave the hotel 5:30am to catch the hotel shuttle to LTH, so no breakfast for me! The flight from LTH to Madrid was also delayed by 45 minutes. Because of this, I almost missed my connecting flght to SFO as I had less than 30 minutes to clear security and to walk to my gate for connecting flight in Madrid airport. Terrible experience.- London-San Francisco
- Economy
- Successful claim
Ken B
Verified | Aug 14, 2025Economy
Gate number is not well shown or clear
The Gate number is unclear and the word Gate does not appear on the boarding pass which in many cases is confused with seat number as in my case- Economy
- Loss: β¬400
Mate S
Verified | Aug 11, 2025Madrid-Chicago
Economy
Successful claim
No reason given
They just apologized and gave us 50 dollars in trip credits. Our flight was for 2 days later. They did not provide any money for anything like hotels or food. I had to miss work- Madrid-Chicago
- Economy
- Successful claim
Ethan P
Verified | Aug 8, 2025London-Dallas-Fort Worth
Economy
Technical problems
It took me an additional 26 hours to get to Dallas Fort Worth International Airport then when I was originally supposed to get there. The vouchers were physical and do not have any pictures and did not sign anything. I was supposed to arrive in Dallas at 8:35 pm on August 5, 2025 but ended up arriving at 10:35pm August 6, 2025- London-Dallas-Fort Worth
- Economy
Emily R
Verified | Aug 4, 2025London-Boston
Economy
Successful claim
No reason given
We arrived in Boston at 5pm EST (Scheduled to arrive at 11AM EST). We traveled with two small kids and this was a very long travel day for them without the delay- London-Boston
- Economy
- Successful claim
Ben M
Verified | Aug 4, 2025London-Boston
Economy
Successful claim
No reason given
Flight to Boston was delayed around 5 hours. Missed free transportation to the airport, so had to incure extra 30 pounds taxi fee.- London-Boston
- Economy
- Successful claim
Allison B
Verified | Jul 29, 2025London-St. Louis
Economy
Successful claim
No reason given
I had a confirmed seat on my original flight and did not volunteer to take another flight. I was eventually told that I was non-volβd due to the flight being overbooked and had to take another flight that went through Canada. I did not want to go through Canada- knowing that customs and picking up my baggage would be inconvenient, if not an issue with my connecting flight. I was told to write down my email and I would receive some sort of voucher- again, I didnβt want the voucher, I wanted to take the flight in order to make my training in time. I have yet to receive a voucher or any communication from American Airlines. I was put on the flight to Canada, which was about 15 minutes delayed. My baggage never arrived in Toronto, causing me to miss my connecting flight to STL. I was put on another flight to Charlotte that night, it arrived around 11 pm. Every counter was closed when I arrived so I called customer service and waited on hold until I was able to get a hotel for the night (paid for by American Airlines). I arrived in St Louis the next day around noon (27 July) and was finally able to submit a claim for my missing baggage. Due to not having my luggage, I have had to go out and buy everything (again) that was necessary for me to take care of personal hygiene and purchase the correct attire to attend my training today. My luggage still has not arrived. I was charged for a night at the hotel I was staying at because it was too late to cancel the room. I have received no compensation from the airline for being denied boarding on my original flight nor for the delayed baggage.- London-St. Louis
- Economy
- Successful claim
Jennifer B
Verified | Jul 27, 2025Paris-San Antonio
Economy
Successful claim
No reason given
This was horrible. They cancelled the flight the day prior. This ruined an entire day of our vacation. I had to abort all the pans for that day and spend it on the phone with AA trying to figure out how the 3 of us, only a portion of out party of 5, would get home. And then try to coordinate that with the other 2 members of our family, whose Delta flights had not been affected. I was so pleased when AA offered the statutory payment. I submitted our paperwork as requested and have never heard from them again, except for form letters. Such a disappointment.- Paris-San Antonio
- Economy
- Successful claim
Michael C
Verified | Jul 26, 2025Rome-Des Moines
Economy
Successful claim
Technical problems
4 travelers on July 3, 2025 cancelled flight from FCO Rome Italy to PHL. Sat on airplane from 12:20 to 5:45 before flight got canceled- Rome-Des Moines
- Economy
- Successful claim
Marie T
Verified | Jul 24, 2025Economy
Not allowed to bring two items on the plane
The gate supervisor, Karen would not allow me to bring two items onto the plane that fit perfectly into the display model. She was extremely belligerent and rude. I am an advantage gold member. She made a huge problem, even though I was perfectly within my rights to put two bags onto the plane. She forced me to check one of my bags.
- Economy
- Loss: β¬200
- Desired solution
Adam S
Verified | Jul 24, 2025London-Philadelphia
Economy
No reason given
Our flight from LHR to PHL on Sunday July 13,2025 was cancelled. first it underwent a number of delays until Monday July 14, 2025, until it was finally cancelled and rescheduled for Tuesday July 15, 2025. The airline communicated via text and email. We never were at the airport. I was able to book another hotel night at our hotel so didn't go to the airport to ask for a voucher. The airline did not offer any assistance in hotel arrangements. In order to get home we had to rebook on another airline, Aer Lingus. this cost a significant amount of money. American Airlines offered rebooking that was very inconvenient or later in the week. Both my wife and I lost a day of work because of the delay in addition to the cost of a new flight, extra hotel and an additional day of parking at our home in Philadelphia.- London-Philadelphia
- Economy
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