American Airlines complaints: comments, page 8
506 comments
Debra M
Verified | Jul 23, 2025
Rome-Greenville
Economy
Successful claim
Technical problems
FCO airport waited on plane for a mechanic. Captain said that an arm rest in first class wasnβt working properly and had to be repaired. We arrived late and I missed my connecting flight. Had to stay in a seedy hotel overnight and was put on another connecting flight thru CLT to my final destination GSP. The connection I missed was a direct non stop. Thought this was a totally stressful event.
- Rome-Greenville
- Economy
- Successful claim
Heather M
Verified | Jul 19, 2025Rome-Phoenix
Economy
Successful claim
No reason given
We had an early Saturday flight out of Rome that was delayed and we would have missed our connecting flight in London. Therefore we chose to book a new flight with American for a few hours later. Then that flight was cancelled causing us to be rebooked to fly home the next day. Unfortunately, that caused me to miss a day of work as I am in the medical field and was scheduled to work for a 12 hour shift on Sunday.- Rome-Phoenix
- Economy
- Successful claim
Gloria O
Verified | Jul 17, 2025Economy
They had as for at least 3 hours in the plane
It was ridiculous how long we were on the plane in Tulsa. I had my uncle fly with American last night also and they did land in Kc at midnight I do t understand why we couldnβt plus the time it took them to let us out of the plane in tulsa was inappropriate. There was a plane that arrive after us and they got to get off earlier then us and left very early while we still had to wait till noon and still took till 130pm in the plane to finally leave. It was horrible at the airport and cold as we waited. I want a refund- Economy
Dawn E
Verified | Jul 15, 2025London-Philadelphia
Economy
No reason given
The dinner receipt for 154.96 pounds was for 5 people, so I divided the cost by 5. All receipts are in pounds so I converted them to euros, as requested. American Airlines cancelled the July 13th flight the morning of the July 13, then booked me on a flight for Monday morning July 14. They then cancelled the July 14th flight the evening of July 13th (so two flights cancelled within 24 hours of when the flight was supposed to take off). They booked me on a flight July 15th, but it was imperative I get home before July 15, so I booked a flight on Aer Lingus to get home. Do I get additional compensation for the second cancelled flight? I have the boarding pass for that flight that says cancelled but have not included it here. I arrived in Philadelphia at 7pm July 14 after expecting to arrive 4pm July 13. The only reason I arrived on July 14 and not July 15th is that I booked a flight on another airline. The airline gave NO explanation for the cancellation, offered no money or voucher for lodging or food (even after I asked via phone and text), provided no care whatsoever for the inconvenience. I missed 5 work meetings on July 14th and am still in the process of making them up. I was supposed to take my wheelchair bound mother to a doctor's appointment on July 14th and had to cancel that appointment. The doctor can't see her for another week now.- London-Philadelphia
- Economy
Steve A
Verified | Jul 13, 2025Economy
Flight was diverted from DFW to OKC
My 3 underaged grandkids were on an unsupervised flight from Reno to Texarkana TX and their flight was diverted from DFW to OKC due to the weather. They were allowed to depart the aircraft without supervision and due to them not knowing what to do left the secured area and could not get back in because they had no adult escort. As a result, my daughter had to drive from Texarkana to OKC in order to get them. This is so wrong on so many levels that the flight attendants had to know they were unsupervised and yet were allowed to leave a secure area with no way of getting back on a light. I find this very disturbing that this type of thing can happen without anyone noticing. I am asking for reimbursement of miles, time and fuel spent in getting these children retrieved because the airline could not make sure these kids were safe and supported for the duration of their flight.- Economy
- Desired solution
Angelo M
Verified | Jul 9, 2025Economy
Denied Boarding International AA Flight 126 Sunday June 1
Original Flight 1779 MCI to ORD was delayed because of " Screws that were missing from tail section " ultimately fixed by tape. AA Automated systems canceled our seats on International Flight 126 even though we had arrived in plenty of time and were boarding 35 minutes before departure - they had sold our seats and referred us to Customer Service for next day flight. The customer service person referred to the automated cancellation and rebooking system as good customer service ( We disagree ) We missed 1 night at InterContinental Hotel in Madrid $335 per 2 people = $770 and 1 day in Madrid . We are asking for Hotel reimbursement and $300 for missing Madrid stay total of $1070. PS - our next day International Flight was also delayed due to a vent that would not close - ultimately taped shut. Never knew tape was a remedy for airplane issues. Is this standard procedure?- Economy
- Desired solution
John M
Verified | Jul 6, 2025Berlin-St. Louis
Economy
No reason given
Emailed me that the flight was cancelled two hours before the flight. Had to buy another flight or else wait two days for the next flight that American Airlines had to Chicago.- Berlin-St. Louis
- Economy
Anthony B
Verified | Jun 25, 2025Economy
my return flight from charleston (CHS) to Philadelphia (PHL)
Flight # AA1934 I have scheduled on 6/23/2025 and reviewed twice with American Airlines reservations customer service and when I got to (CHS) to get boarding pass I was advised my return American Airlines date was 6/25/2025 so the error was made by American Airlines I got lucky and had 1 first class seat left on AA1934 but because of this error on return date not my fault I was charged additional $ 700.00 and I would like American Airlines to issue me credit because I will be scheduling other trips. My ticket numbers as follows : 2245122210 and 2245122210. Thank You: Anthony E. Bernard (215) 338-6357 (home)- Economy
- Desired solution
Refund
Tommy P
Verified | Jun 25, 2025Economy
Trying to get a refund for being charged for a same day flig
I had a first class ticket. I made a same day flight change a few days before my flight. Was charged $58 for the change.One of the benefits of flying first class is not being charged a fee for making same day flight change.- Economy
- Loss: β¬58
- Desired solution
Refund
Mukeshkumar S
Verified | Jun 24, 2025Economy
Paid twise for one bag check in
I check in my one bag & give cradit card to pay one bag charge ,after see take out the bag tag but it was not print. so see ask me to give cradit card again & tell me that last transaction is cancel , so i give my cradit card again to pay & print baggage tag. so airline charge me two time charge for one bag check in ,so i request please reembersment my one time charge back. my flight -AA2446 flight from -TVC to DFW date -16june -5.22 boarding time.
- Economy
- Desired solution
Refund
Expenses reimbursement
Tami C
Verified | Jun 19, 2025Economy
Delayed Flight
I checked my bag in # AA8001859385. I need to get my bag black back to HSV immediately for I have my meds in the bag. I can be reached at 256-321-1125. I really hope someone can help.- Economy
- Desired solution
Other
Mark W
Verified | Jun 3, 2025Athens-Los Angeles
Economy
We were supposed to connect on May 25 to our flight to LAX, but did not depart until May 26 due to missed connection. We were told it was American did not book enough time to connect.
- Athens-Los Angeles
- Economy
Monish C
Verified | May 30, 2025Economy
Inoperative seat
I am writing to raise a complaint regarding my recent travel on Flight AA 3083 from Dallas Fort Worth (DFW) to Miami on May 29, 2025. I was seated in 17F, which, as acknowledged by your crew, was inoperable and did not recline throughout the 2.4-hour journey. This resulted in significant discomfort and diminished the value of the service I paid for. As a Oneworld frequent flier, I expect a consistent and reasonable standard of comfort and pre-flight inspection. The failure to detect and address a faulty seat before boarding reflects poorly on American Airlinesβ commitment to quality and passenger experience. I am therefore requesting a refund or appropriate travel credit for the inconvenience caused. While I hope for a swift and satisfactory resolution, please note that I will be compelled to escalate this matter further, including to the U.S. Department of Transportation (DOT) and Oneworld service quality teams, should I not receive a response within a reasonable timeframe. I trust American Airlines will treat this complaint with the seriousness it warrants and respond accordingly. Sincerely, Monish Chatrath- Economy
- Loss: β¬150
- Desired solution
Yuval M
Verified | May 29, 2025London-New York
Economy
Successful claim
No reason given
I tried to contact airline but they replied with no offers, they just said "thank you for the feedback." Due to the alternative plane suggested few hours later, I had to stay in the city, extend the check out, pay for lunch and food and taxi to the airport.- London-New York
- Economy
- Successful claim
Lolita M
Verified | May 27, 2025Economy
baggage claim
Dear American Airlines Customer Relations, I am writing to express my deep dissatisfaction with the way my damaged luggage case was handled by your team. Upon arriving at my destination, I discovered that both handles of my suitcase were broken, along with one of the wheels. This kind of damage is completely unacceptable. Let me be clear: this is not a case of a broken zipper, surface scratches, or anything related to overpacking. My suitcase was well within the weight limitβit weighed only 25 pounds, something your team can easily verify. The condition in which it was returned to me clearly points to mishandling. When I reported the issue at your office, the staff member on duty did not even inspect my suitcase. Instead, she simply instructed me to scan a barcode and submit a form online. This dismissive and unhelpful behavior only added to my frustration. How is it reasonable to expect me to drive all the way back from Delaware to Philadelphia just to show the damage in person? To whom would I even show it, considering the suitcase was never examined in the first place? I am extremely disappointed with the level of customer service I received and the lack of responsibility taken. I trusted your airline with my belongings, and now I am left with a severely damaged suitcase and no clear resolution. I am requesting full reimbursement for the cost of my suitcase. Please let me know the next steps and how you plan to resolve this issue. Lolita Magarov
- Economy
- Desired solution
Claudio L
Verified | May 20, 2025Economy
My frequent number is F628EM8
When we we arrived I have TSA/Global Entry numbers i was told by the Attendant the my TSA was not on there , she did not check or help out in any way , me and my wife had to split up re meet again When i arrived in Dallas the attendant help me out she went on line look it at my profile and found the information ---this could have been done in MKE sometimes a little effort goes a long way instead of living me Hanging ---Sorry MR Lanza nothing i can do on my end this is what she said- Economy
- Desired solution
Other
Christopher M
Verified | May 20, 2025Economy
We flew from Minneapolis to North Carolina, got canceled fle
We flew into Dallas waited 10 hours. They said we are flying to Pensacola ended up in Biloxi Mississippi instead canceled three car rentals during this process very upsetting.- Economy
- Loss: β¬1300
- Desired solution
Refund
Edward F
Verified | May 19, 2025Rome-Dallas-Fort Worth
Economy
No reason given
They offered me nothing. Said they wouldnβt compensate because it βmightβ have been one of two issues- Rome-Dallas-Fort Worth
- Economy
Ian A
Verified | May 17, 2025Economy
Iβve been downgraded to economy class from business class.
I was ticketed in New Orleans for seat 5D on flight AA220 for Amsterdam on May 17. While in the lounge at Dallas I received phone notification of a seat change to 9E. After enquiring why this happened I discovered that I have been downgraded-graded. No explanation oo advice about compensation. I also have a medical condition where I get serious swelling of my feet when sitting with my legs dependent for long flights. I will never fly AA again and will advise my many medical colleagues who travel extensively to do the same.
- Economy
- Desired solution
Eva F
Verified | May 12, 2025London-Chicago
Economy
Successful claim
No reason given
I did attempt to contact the airline through submitting an inquiry on the website. They did not respond. A 24 hour delay was an inconvenience as I had to go back to work. The flight that they had booked me on for the following day (AA47 on April 13) was then delayed two hours as we had to de-board the plane and board another plane due to mechanical issues.- London-Chicago
- Economy
- Successful claim
Sydney R
Verified | May 7, 2025London-Chicago
Economy
Problems at airport
airline refunded the orig purchase price of the ticket they canceled but we were stuck with cost of tickets of train and plane home which was far more then cost of total round trip--it was march 26 before we could get home on American- London-Chicago
- Economy
Marcus R
Verified | May 4, 2025London-Chicago
Economy
Problems at airport
AA refunded tickets as could not get us home for 4 days and we took train to Brussels and flew home on United from there- London-Chicago
- Economy
Mildred A
Verified | May 3, 2025Economy
Messed up ticket
They were suppose to change my tickets and did not change it so we could not board the planeβ¦Plus our bags couldnβt be found- Economy
- Desired solution
Refund
George Z
Verified | May 2, 2025Madrid-Las Vegas
Economy
Successful claim
Problems at airport
The crew did not arrive at the airport for the scheduled flight. Departure scheduled for 28 April at 16:40. Flight cancelled. Flight AA125 finally departed on 29 April at approximately 11:30.- Madrid-Las Vegas
- Economy
- Successful claim
Givara G
Verified | Apr 21, 2025Economy
AMERCIAN AIRLINES WORST CUSTOMER SERVICE
o My Incident involved mistreatment of my elderly, disabled mother by an American Airlines officer at LAX airport. o My mom was scheduled to fly on American Airlines Flight AA136, operated by British Airways, departing at 1:20 PM on 4/15/25 o We arrived at LAX at 9:15 AM for check-in. the AA counter, staff claimed my mother's travel document was only valid for Egypt and that a UK transit visa was required to connect through London Heathrow. o We explained that a UK transit visa is not required under BA policy and UK transit rules, but staff dismissed our explanation. o The staff member questioned whether my mother could understand flight instructions due to her limited English proficiency, despite her being a green card holder and living in the US for 13 years. o The staff member then claimed my mother could not check in, citing a visa issue. o She suggested that purchasing a new ticket could resolve the situation. o The officerβs tone was rude, condescending, and dismissive. o A compassionate gate officer later approached, apologized, and tried to help with the check-in process, including assistance with my mother's wheelchair request. o The original staff member returned, yelled at the helpful officer, and tried to stop the check-in process. o The staff member accused us of bypassing her authority and wrote false information on the ticket, including the DPNA (Disabled Passenger with Intellectual or Developmental Disability) code. This is not only false but discriminatory and inconsistent with your American Airline and British Airways βpassenger requirements. The use of the DPNA (Disabled Passenger with Intellectual or Developmental Disability) code without basis is both offensive and a violation of her rights under the Air Carrier Access Act. My mother is a senior citizen with mobility issues following recent heart surgery. She has previously flown alone without incident. The way she was treatedβdisregarded, disrespected, and humiliatedβwas not only emotionally distressing for her but deeply hurtful for our family. In addition to the trauma of the experience, we suffered a financial loss due to the non-refundable nature of the ticket. Furthermore, your official policies indicate that passengers may travel with expired passports & valid travel documents to their home country ( Egypt), which applied in this case. We stayed in the Airport for 3 hours trying to resolve this issue and eventually , we missed our flight and left with no resolution. We were refused to board the flight causing emotional distress to my mom and financial loss due to the non refundable ticket My senior disabled mom had an emergency fight to go back home and under go a surgery and due to the discrimination we received at the airport she missed her flight. and as of today 4/21 I haven't received a response back either from AA or BA.WEDNESDAY 4/125 I BOOKED ANOTHER FLIGHT WITH QATAR AIRWAYS AND I CANβT EXPLAIN THE AMZAING SERVICE MY MOM RECEIVED FROM THE MOMENT WE ARRIVED TO LAX AIRPORT TILL SHE BOARDED, NOT TO MENTION THEY MOVED HER THE BUSSINESS CLaSS FOR FREE SINCE SHE HAD TO STRETCH HER LEGS DUE TO A KNEE SURGERY. THE FOOD THE STAFF THE SERVCIE WAS EXEPTIONAL. AS OF TODAY 4/21/2025 WE HAVENβT RECEIVED ANY RESPONSE FROM BOTH AIRLINES AMERICAN AIRLINES NOR BRITISH AIWAYS- Economy
- Loss: β¬920
- Desired solution
Delano B
Verified | Apr 8, 2025Economy
My final flight arrival was delayed more than ten hours.
The unfortunate result of the delay meant me missing my aunt's funeral. In addition to this, my final destination of Fort Lauderdale airport was instead rerouted to another airport in Miami Florida. this meant that my family had to drive out of their way to pick me up in another city. When I inquired about a compensation for my delayed flight of over 10 hours, as well as being rerouted to another airport American Airlines chose to provide a final offer of $25 for compensation of inconvenience.- Economy
- Desired solution
Cluifford C
Verified | Apr 3, 2025London-Los Angeles
Economy
No reason given
Initially rebooked to return a day later with a connection lin NY. After speaking with customer service, then rebooked same day but instead of a direct non stop flight to LAX, booked on a flight with a connection in Dallas- London-Los Angeles
- Economy
Jonathan V
Verified | Apr 2, 2025Madrid-Chicago
Economy
Successful claim
No reason given
We arrived to an airport 4 hours before flight and only after we went through all checking in procedures and we came to an assigned gate we were told that flight was canceled because of "one of crew members got ill and company has no one to replace that person". We were presented with an option to find another flight, but there was no any. Then they provided us with a hotel and transportation to it which we had to take because there were no other options available. We have lost 1 day of work for everyone in our family group.- Madrid-Chicago
- Economy
- Successful claim
Lucille S
Verified | Mar 26, 2025Economy
Medications left at security
My husband (92years old) and myself (80 years old) we both utilizing wheelchair assistance. When we arrived at our gate, I realized we did not have our medication package. I approached the agent at our gate and explained my problem and could he help us. He said I would have to go back to security to get it. I explained that we were both in wheelchairs and our attendants were no longer with us. He just said that we would have to go back to get the package. He knew we were in wheelchairs as we were right by his desk. So my 92 year old husband had to get out of the chair and push me back to the area, it was difficult for him as you have to go uphill but thankfully we were able to retrieve our meds. I could not believe that the agent was so insensitive to our situation. He could have called someone to help us or he could have called security as the package had been set aside and was easy to identify. Yet he did nothing. The first part of my trip we flew on Delta and the treatment we received as disabled people was exceptional. I will add that all other employees were friendly and helpful.- Economy
- Desired solution
Other
Lucille S
Verified | Mar 26, 2025Economy
Medication package left on conveyer
My husband (92 yrs old) and myself (80 yrs) had our medication package left on the conveyer belt. We are both wheelchair bound. At our gate I realized I did not have the medication package. I approached the agent at our gate and explained that it must have been left on the conveyer and asked what I should do. He said I would have to go back and get it. I explained that we were both in wheelchairs (he knew this as we were right by the desk). However he offered no help at all and repeated we had to go back. So my 92 years old husband got out of his wheelchair and had to push me back to the area which was an uphill trek. Thankfully we got the meds back as they were put aside. I could not believe that this agent could be so insensitive to our situation and did not even offer to get someone to help us or even call that area and get someone to retrieve the package for us. Very, very upset about this and very surprised that two disabled people were treated so poorly. Mach 24, Flight 3089, SQ to LGA. Confirmation NANZPF. Lucille and Mervyn Shorr- Economy
- Desired solution
Other
Tony H
Verified | Mar 4, 2025Economy
Placed wrong name on ticket
Originally I made reservations for my wife and myself. My 86yr old mother was Originally due to have a major surgery on the 10th. Dr change it to the 6. I only want to allow my mother-in-law to fly along with my wife on the 9th, because I have to now fly out on the 5th. So I am begging to not just lose money on a ticket for a simple name change. Thanks in advance!- Economy
- Loss: β¬315
- Desired solution
Other
Jason S
Verified | Feb 13, 2025Economy
American Airlines sent me 2 states from home.
My family and I were flying from RDU to Boston through Regan. The flight from Reagan to Logan was cancelled and we were booked to Portland, Maine the next day on United Airlines out of Dulles Airport. We had to get a hotel room and lyfts to the hotel and airport and then had to find our way home from two states away, which included renting a car. I incurred nearly $1,000 in extra charges due to this and American Airlines has refunded me $21.50. I have reached out to American Airlines numerous times, but good luck getting someone on the phone who can help you. If I can impart anything on you, for the love of Peter, stay away from AA.- Economy
- Loss: β¬1000
- Desired solution
Wayne P
Verified | Jan 29, 2025Economy
tried to cancel as cruise was cancelled
Everyone, Beware of American Airlines. Please share and Please let me know if anyone has any ideas.............. WE had planned a trip of a lifetime. Flying to London and taking a princess cruise. Unfortunately, the cruise line cancelled the cruise. I called to cancel the flight, and was told it was non refundable. After arguing with the rep about the fairness, I was given a choice of a credit. I accepted this and they gave me a credit of $1909.96 to be applied to another flight. the problem is , we paid $2264.85 ! The upgraded seating we chose, for an extra $355.25, WAS NOT ELIGIBLE FOR ANY CREDIT!!! This is unconscionable ! I was told this is the rules.. Needless to say , I am quite upset! This is how you treat customers. Totally unfair! I gladly accepted a future credit, but to not get an entire credit that I already paid in July 2024 for a trip in April 2025?? Just wow!.. you treat people like your are a legal MAFIA. I dont even think the Mafia treats people like that. Take what you can and the hell with what is right! I am writing to let you know I want the full credit of $2264.85! You will turn around and sell those seats again! Meanwhile we get screwed! I will make sure I tell this story to everyone that will listen! Big corporations do not care! This is disgusting!!!!!- Economy
- Desired solution
Refund
Wayne P
Verified | Jan 29, 2025Economy
tried to cancel as cruise was cancelled
Everyone, Beware of American Airlines. Please share and Please let me know if anyone has any ideas.............. WE had planned a trip of a lifetime. Flying to London and taking a princess cruise. Unfortunately, the cruise line cancelled the cruise. I called to cancel the flight, and was told it was non refundable. After arguing with the rep about the fairness, I was given a choice of a credit. I accepted this and they gave me a credit of $1909.96 to be applied to another flight. the problem is , we paid $2264.85 ! The upgraded seating we chose, for an extra $355.25, WAS NOT ELIGIBLE FOR ANY CREDIT!!! This is unconscionable ! I was told this is the rules.. Needless to say , I am quite upset! This is how you treat customers. Totally unfair! I gladly accepted a future credit, but to not get an entire credit that I already paid in July 2024 for a trip in April 2025?? Just wow!.. you treat people like your are a legal MAFIA. I dont even think the Mafia treats people like that. Take what you can and the hell with what is right! I am writing to let you know I want the full credit of $2264.85! You will turn around and sell those seats again! Meanwhile we get screwed! I will make sure I tell this story to everyone that will listen! Big corporations do not care! This is disgusting!!!!!- Economy
Orla K
Verified | Jan 23, 2025Economy
Delayed Flight American Airlines
I booked an emergency flight to go to Ireland on 01/03/25 as my mother became gravely ill. The flight was delayed by about 6 hours due to mechanical issues. During this 6 hour delay, the American Airlines customer service and gate employees were absolutely terrible. They were extremely unhelpful, unprofessional, rude, and seemed to have no clue what was going on. When I asked if they would be providing food or beverages to affected passengers, I was told they would provide WATER if we were still at the gate at 11:30pm. We were still at the gate after 1am and nobody offered water or any food, and all shops and restaurants were closed for hours. I had to cancel and rebook 3 different connecting flights because of the delays. I ended up flying into another airport in Ireland and could not pick up my rented car, another expense I could not afford. It took me 24 hours to arrive in Ireland because of the delays, by which time my mom had passed away. A journey I will never forget and I hope I don't ever endure again. My suitcase didn't arrive until Wednesday night by which time my mother's funeral service had taken place. I had to buy new clothes the day of the wake. When I picked up my suitcase last night in JFK, it was significantly damaged. All in all, and journey I will never forget and hope I never have to endure again.- Economy
- Loss: β¬140
- Desired solution
Expenses reimbursement
Anonymous member
Verified | Jan 20, 2025Economy
At the airport, I was informed that my 12-year-old daughter'
Dear American Airlines Representatives, I am writing to express my profound dissatisfaction with the repeated flight cancellations, lack of adequate explanations, omission of important information during the booking process, and the treatment received from your staff. My 12-year-old daughterβs flight was originally scheduled for Sunday, January 19, 2025, at 12:43 p.m. This flight was initially delayed, which would have caused her to miss her connection in Miami. A representative informed us that the flight would be rescheduled for Monday, January 20, at 5:15 a.m. However, upon arriving at the airport that day to board, we were informed that the flight had been canceled again, allegedly due to weather conditions. I want to emphasize that during the booking process on November 26, 2024, I was not informed that the flight scheduled for Sunday, January 19, 2025, would not allow my daughter to travel because it was the last flight of the day. This information was omitted at the time of purchase, which I consider a significant lack of transparency. Furthermore, the next available flight has been rescheduled for Tuesday, January 21, at 5:15 a.m., with the manager warning that this flight could also depend on weather conditions. Additionally, during the flight cancellation process, the representative who attended me was extremely rude, blaming me for not checking the weather conditions before heading to the airport. I want to stress that I was never notified by text message, email, or phone call about the flight cancellation. This lack of timely communication, combined with the disrespectful treatment and omission of critical information, has caused unnecessary stress, especially considering that this situation affects a minor. As a result of this situation, I have faced significant personal and financial hardships: I have lost unpaid workdays, which directly impacts my financial stability. I am a Type 1 diabetic patient, and this level of stress severely affects my health. My daughterβs mother, who is in Colombia, is paying for additional hotel days in MedellΓn, as she does not reside in this city. This has resulted in significant and unexpected expenses for our family. I request a detailed explanation of what happened, as well as an immediate solution to ensure that my daughter can reach her destination as soon as possible. I also demand compensation for the inconvenience caused, including lost income, the impact on my health, and the additional expenses incurred by my daughterβs mother. I expect a prompt and satisfactory response. You may contact me via:- Economy
- Loss: β¬1300
- Desired solution
Carl K
Verified | Jan 15, 2025Munich-Charlotte
Economy
No reason given
I arrived about four hours before the newly updated departure time which was the third time it had been pushed back. The airline did not indicate the reason for the delay and the airline did not provide any accommodations or reach out to offer assistance to ease the wait and caused me to get to my final destination well into the evening versus arriving during the daytime.- Munich-Charlotte
- Economy
Viktoriya Solensky S
Verified | Jan 11, 2025London-Dallas-Fort Worth
Economy
LHR denied our access to the gate even though we had more than 30 minutes prior to departure. BA/AA agents refused to rebook our flights. We had to find alternative flight on our own with United airline to get home.
- London-Dallas-Fort Worth
- Economy
Viktoriya Solensky S
Verified | Jan 11, 2025Barcelona-London
Economy
No reason given
Because of delay of more than 3 hours, AA told me to go ahead and book flight with Vueling from BCN to LHR so I can get to London and catch connecting flight from London to Dallas. AA adjusted my original booking and removed flight BCN-LHR from my booking. I paid taxes for adjusted booking.- Barcelona-London
- Economy
Nu Yee M
Verified | Jan 6, 2025Economy
Asking about delayed bags at American Airline
Hello my name is NU YEE MON. I would like to follow up about my delayed bag and I reported to your Central Baggage Office last 27th December 2024 with File ID is BCCAA82773025, I am still waiting to get back my suitcase until now 6th January 2025. What happened and I already given my full USA home address, cell phone number and email address but I did not get any response. So, I called to your American Airline Number +1 800-843-3447 and they transfer to Bag Department whenever I called but no one pick up my phone. I am worrying about my suitcase because my laptop and educational documents are inside this. Please kindly assist for me this matter.
- Economy
- Desired solution
Other
Christopher R
Verified | Jan 6, 2025Economy
Seat was changed on flight from Philadelphia to PVD
Checked in on line one day prior to scheduled departure and confirmed seats. Once in Philadelphia I checked the app to confirm gate information and noticed I no longer had a digital boarding pass for the next leg to PVD. Addressed this with the American Airlines service desk who did not seem to care at all, and appeared more more annoyed I interrupted their conversation. Ended up getting checked on flight in a different seat. No one cared to look into or explain why this issued occurred in the first place. As a platinum member, this is ridiculous. Airlines and their employees need to be held in check.- Economy
Ruby Rose B
Verified | Jan 5, 2025Economy
No proper relaying of change gate/ No signages/ no Paging/
We arrived at the Toronto YYZ Airport 3 hours prior to our flight very smooth check in, we went to gate 9 1 1/2 hour prior, No Personnel in the desk, no sign or information flashed in the monitors that they changed the gate to A6. They didn't even page that they change us or even page passengers name who wasn't in there yet compared to other airlines that they are very nice in doing that before closing the gates. At 10:55-10:57 an American airlines personnel paged and asked if there are people who will be going to Washinton DCA and we raised our hands informing us that the plane is now taking off. We've been monitoring our flight, waiting for the plane. We just thought that maybe it was again delayed, that happened on our flight from Philadelphia Airport going to Toronto YYZ that our flight was delayed for 3 hours same American airlines. The American Airline personnel asked us to run to gate A6 trying if we can still catch it, but unfortunately not. When we arrived at gate A6, the clerk in there assisted us but a little bit rude, because my friend told her that we have kids, and that how did it happen if we were in the gate 1 1/2 hour, the clerk told us that "so it seems that you are blaming us, we've serving 700 people and you there's only 6 of you who missed the flight so we are not going to wait for you, knowing that we have 2 kids", very inappropriate approach. So unfortunately we were left, We're total of 7 people including my 3 year old and my 7 months old baby. They rebooked us to 11:50 am flight going to Charlotte North Carolina Airport, we were able to ride the plane but again it was delayed because there is an issue with the nose's plane, so again we weren't able to catch our connecting flight from Charlotte to Providence, so missed it again. We thought we're going to get the 5pm flight but unfortunately we were told that the next flight will be at 10pm. So we don't have a choice, we've waited in the airport for 7 hours because we arrived in Charlotte at 3pm. The problem is I am not prepared with this kind of very unorganized airlines, very delayed flight more that 12 hours delayed, poor customer relation, poor communication from the American airline. I was only prepared for the 5 hours of flight, my infant was sicked got a fever, I ran out of baby diapers and baby formula, good thing is there are nice people whom I begged for extra diapers. We arrived in Providence airport at 2am. This is really a bad experience. I hope management will make an action for this. Due to this I will never book flights to American Airline and will never recommend it.- Economy
- Loss: β¬2000
- Desired solution
Refund
Syed A
Verified | Jan 3, 2025Barcelona-Nashville
Economy
No reason given
I had to join work the next day I was delayed a whole day and had to take leave which cost me my leave.- Barcelona-Nashville
- Economy
Asma A
Verified | Jan 3, 2025Barcelona-Nashville
Economy
No reason given
We spent money for taxi and food for the day. It was totaling to 150 Euro but don't have bills as proof. we were delayed a day in the travels which added to our vehicle parking for the day. We have a bill to prove that the extra day costed us. We arrived a day late and it was a late flight and found out our car was broken in last night and we had to rent a car to get back home. We have a bill for the rental car. The airline did not provide us with anything to compensate for the delay. They could have given us better seats but they did not.- Barcelona-Nashville
- Economy
Paul R
Verified | Jan 2, 2025London-Charlotte
Economy
Successful claim
Technical problems
Our flight from LHR to CLT was severely delayed (13+ hours altogether not including time change) and was poorly handled by American Airlines. We sat on the tarmac for 3 hours before they told us to deplane. Once at the gate, we were told we had to wait an hour for βan announcementβ then denied further information. They gave us meal vouchers for $10 each which did not cover a full airport meal. After waiting an hour, we were informed everyone had to fly to JFK airport instead of direct to Charlotte because customs had closed in Charlotte for the night. We boarded again, flew to JFK, deplaned, went through customs, had to recheck all our luggage again, go through security again, and board our same plane again. We then flew to Charlotte. Upon arrival, no oneβs luggage was there so we waited another 1-2 hours for that to appear. For perspective, we were originally scheduled to land in Charlotte around 7:10 PM but we actually arrived in Charlotte around 7 AM the next day. We both had to take off work due to the extreme delay, lack of aircraft inspection quality control, and poor communication/management by American Airlines. They offered a hotel voucher to us at the very end but we live in Charlotte so it was useless. It was a true nightmare.- London-Charlotte
- Economy
- Successful claim
Elsa V
Verified | Jan 1, 2025Madrid-Dallas-Fort Worth
Economy
Technical problems
Monday 12/30, 1pm flight canceled, made another reservation to leave Wednesday 1/1, 12 pm . Arrived at airport and we were notified flight canceled again. I am missing work wages on Thursday due to not arriving home on time. Airlines put me up at Marriott Hotel and provided food vouchers.- Madrid-Dallas-Fort Worth
- Economy
Michael V
Verified | Jan 1, 2025Madrid-Dallas-Fort Worth
Economy
Technical problems
Our flights from Madrid. Spain Albuquerque, New Mexico were canceled on 3 different dates - Dec 30, 31, and Jan 1 due to supposed mechanical issue.- Madrid-Dallas-Fort Worth
- Economy
Nour F
Verified | Dec 22, 2024Economy
inconsistent information and forced cancellation
I booked my ticket in October, with my flight scheduled for November 15. A few weeks prior to my departure, I received an email (image 1) stating that my flights, powered by American Airlines, had been canceled. After countless emails and phone calls, I was told by their customer service that my ticket had been canceled because I allegedly went on their website and canceled the flight myself (image 2). This claim is entirely false, as I did not cancel my flight. Furthermore, since I booked through Expedia, my flight was only accessible and modifiable through their platform, not American Airlines. After endless calls, I was able to rebook my flight, but I was informed that my itinerary would now be fully under American Airlines' control, and Expedia would no longer be responsible for my flight. Although this caused significant disruption, I chose to overlook the situation, particularly given the tense security situation in Beirut at the time, with airstrikes and potential airport closures. I understood the severity of the situation but was still willing to proceed with the flight. To complicate matters further, as part of my medical training, I was required to extend my elective duration, prompting me to contact American Airlines to reschedule my return flight, which was originally planned for December 31. I contacted an agent via the app, and after some communication, I was advised to try and change my return flight after my arrival in the US (image 3). After some weeks, I followed up and asked to postpone my return to January 4, with an extended layover in London, returning to Beirut on January 14. I received confirmation from the agent that this change was possible and that no additional fare would be required (Image 4). However, when I tried to select seats for my flight, I was suddenly unable to access my flight details (image 5). After reaching out again, I was told that my flight had not been confirmed and that I would need to pay a fare difference of $1,850 to make the changes, even though my original flight cost only $1,100. At the same time, my mother had already booked her flight to meet me in London, and these new changes jeopardized our only planned vacation together. I called their customer service over five times, each time waiting for over two hours, only to receive conflicting information. No one was able to provide a clear answer or resolution. It is deeply frustrating that despite repeated assurances from agents that my flight was confirmed, I discovered only later that this was not the case. Additionally, it is outrageous that I was asked to pay such an exorbitant fare difference after months of trying to make these changes when the fare difference was significantly lower. These events resulted in me missing three days of my hospital rotation while I was forced to deal with flight changes. Ultimately, I had to cancel my ticket, and even though my original ticket was refundable, I was denied a refund and instead offered only a minimal travel credit that I could not even use to rebook my new flights due to unreasonable constraints and conditions imposed by the airline (image 6). In conclusion, I am thoroughly dissatisfied with the service I have received from American Airlines. The constant miscommunication, lack of accountability, and the overall mishandling of my flight situation have caused unnecessary stress and financial loss. It is completely unacceptable to have such poor service and to deal with conflicting information within the same organization.- Economy
- Loss: β¬2000
- Desired solution
Kathleen W
Verified | Dec 20, 2024Copenhagen-Salt Lake City
Economy
Successful claim
Technical problems
We received a text message on our way to the airport from our MSC cruise ship which was around 9:15 ish am that our flight had been cancelled and that they were working on getting us on another flight as soon as possible. We were scheduled to leave CPH at 2:00 pm on American Airlines. Upon arriving at the airport, there were no AA agents anywhere to be found. When we were able to find someone who knew anything, they said they wouldn't be here until around 11:00 am. I believe it was close to 11:30 am when they arrived. There were no ticket counters indicating where AA agents would be so we just had to wait around until they arrived, and then it was a mad dash to get in line. It was close to 1:30 when we finally got to the counter and at first were told there were no flights that would get us to SLC. The agent finally got someone to help her and they said they booked us to leave in 2 more days. Because my husband and I both have medications we have to take, we could not wait another 2 almost 3 days to get home. And our grandson Ethan needed to get back to work since he had been in Europe for over 3 weeks. The agents did not ask us if it was all right they just booked the flights. I asked if she couldn't book us on another airline and she said that wasn't possible.? I told her to cancel it and she said we would have to do that on line. So we cancelled the other AA flight and flew Delta. AA did refund the cost of our tickets, but because of the cost of the other tickets on Delta it was not nearly enough to cover those tickets. When we got to Paris, we had to get a hotel at the airport as our flight didn't leave until 10:50 am the next day. Am Air did reimburse us for the hotel room after we got home and asked them to.- Copenhagen-Salt Lake City
- Economy
- Successful claim
Daphne K
Verified | Dec 14, 2024Wilmington-Traverse City
Economy
Lost my checked baggage
Initially my flight seemed to be boarding as usual, but after boarding groups 1-5, everyone was asked to leave the plane. Gate agents made an announcement that the engine needed to βbe checkedβ and maintenance was on their way. They noted that it was unknown how far away maintenance was or how long it would take. Since I had a short layover, I was worried about missing my next flight. I decided to get in line to speak to a gate agent, and was able to reschedule my flight for tomorrow. The agent told me she submitted a request to deplane my checked luggage as well. She told me to have the baggage claim personnel submit an ADDITIONAL request to get my luggage deplaned (just in case). I was skeptical because I knew that the flight left relatively soon. I went to baggage claim and was told that my luggage had made it off the plane and that it would be out any minute. After waiting for two hours, making multiple phone calls to the airline, and speaking with multiple American Airline Employees, I was informed that my luggage had been falsely scanned and labeled as deplaned but had not actually made it off the plane (so I had been waiting for nothing). Unfortunately, since I wouldβve missed my connecting flight home, my luggage also wouldβve also missed that flight. Iβm honestly not sure where my luggage will end up or if it will make it home. I was informed that there is an investigation to βlook further intoβ the situation. As you can probably imagine, itβs a bit frustrating to miss your flight and lose your luggage all in the same day entirely at the fault of the airline (with no compensation or reimbursement). But donβt worry! We get to do it all tomorrow for my rebooked flight! Hopefully I make it home this time! (and I find my luggage) π₯΄π€πΌ- Wilmington-Traverse City
- Economy
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