American Airlines complaints: comments, page 10

Sandra M

Verified | Aug 5, 2024

Charlotte-West Palm Beach

Economy

cancelled flight/ american airlines

when we arrived at the airport to board the second plane, they announced the flight was delayed and then a minute later cancelled due to hurricane. We had no choice but to find a hotel which cost an arm and a leg and also now we have to wait two days to go home and have to spend more than budgeted for hotel and food for myself and my family. yes we got a new flight but two days later. we should of never been flown to our first destination if they knew the planes couldnt go.

Charlotte-West Palm Beach
Economy

Desired solution

Refund

Expenses reimbursement

Apology / Voucher

Susan E

Verified | Aug 4, 2024

Dublin-Chicago

Economy

Successful claim

Technical problems

Flight delay was 31 hours. AA said cancelled flight was "operational". Extra cost were extra night in hotel, meals.

Dublin-Chicago
Economy
Successful claim

Maria A

Verified | Aug 4, 2024

Dallas-Fort Worth-Kahului

Economy

First class seat given away!

So my mom was in Dallas headed to Maui (7 hour flight.) When she bought her plane ticket a couple of months ago, she assigned herself to sit in first class 1A in hopes she can rest from being up since 3am to catch her flight out of Raleigh. While at the gate waiting to board, her name was called to go to the counter and this was 10 mins prior to boarding letting her know that she’s been moved to an economy plus seat 6A. They gave her first class seat to another person!!!!!!! My mom paid for this! It wasn’t a free upgrade or paid by points. The ticket agent said, you can sit in 6A or find another flight tomorrow. They offered her a $500 voucher 🤦🏻‍♀️ (which isn’t equivalent to how much she had to pay for first class). In shock and dumbfounded from the information, she stepped away to call her husband to see what she should do. She still had her original ticket which had the group 1 seating. So when that group got called to board, she went in line to only be told by the ticket agent that she can’t board and was asked her to wait in a corner. My mom cried and cried as she felt humiliated. She did nothing wrong but was treated so wrong. She was the LAST person on the plane 😞. She was seated right next to two bathrooms. Heard every door open and close, she didn’t sleep, she didn’t eat and hardly had any water. She just cried and felt so humiliated. They gave her no explanation and no sympathy. Shame on you AMERICAN AIRLINES. My 64 year old mom who is the sweetest lady you’ll ever meet did not deserve to be treated this way. You need to do better and this should never happen to anyone.

Dallas-Fort Worth-Kahului
Economy

Loss: €2500

Adam M

Verified | Aug 2, 2024

Brussels-Bozeman

Economy

Technical problems

We were flying to a family reunion and we missed the first part of it. It was my dad 70th birthday and it was a very important reunion for my family that we missed. We arrived in time for our flight but it was cancelled and they didn’t let us know for hours later.

Brussels-Bozeman
Economy

Mary J

Verified | Jul 31, 2024

Charlotte-Buffalo

Economy

Hello, I had a direct flight to Buffalo from Charlotte.

I was suppose to leave at 4:15pm and arrive in Buffalo at 6PM. on the 23rd of July 2024 My parents are older and needed my help with some appointments that they had on the 24th. My sister was waiting at the airport. We were delayed till almost 12AM and I thought I would not get into Buffalo that night. We did finally take off after midnight. we had to go on the plane and then come off. At that time it was raining but earlier the weather was fine when I should of taken off. there was also a water issue on one of the planes and then a staff issue. I did not get into Buffalo till 2AM. I was so nervous that I would not be there for my parents. We did get in safe, but it was a long time waiting. Thank you! Mary Juda Flight AA2301

Charlotte-Buffalo
Economy

Desired solution

Expenses reimbursement

Anonymous member

Verified | Jul 30, 2024

Baltimore-Cleveland

Economy

Cleveland to Charlotte

Plane was delayed numerous times then canceled then rebooked and again canceled. Due to a medical emergency, then it was not enough crew then another issue with the pilot. Voucher for a hotel with offer, once at the front desk person there did not accept the voucher, was very rude and I contacted American Airlines customer service who also heard the rude person as well. Then front desk person finally let me have a room due to me calling American Airlines customer service. Once back at the airport the next day my flight was delayed again. Then they would not let me on the flight because it was full even though customer service had already rebooked me the night before. I did not get home until 24 hours later an extra day in the parking lot, and missed a day of work. I requested a full refund and was told that this is not possible.

Baltimore-Cleveland
Economy

Loss: €850
Desired solution

Refund

Drew L

Verified | Jul 28, 2024

London-Cedar Rapids

Economy

Successful claim

Technical problems

AA91 was delayed by 5 hours in London. Contacted a ticketing agent who stated that the flight was delayed due to maintenance issues then staffing (late arrival the night before). According to Flight Aware, we departed London at 7:27BST and arrrived in Chicago at 9:38pm (a delay of 4 h and 38 minutes relative to the booked time). American Airlines rebooked my flight from ORD to CID for the next day, requiring me to get a hotel. On flight AA91 passengers were told that a hotel would be booked for us along with vouchers for meals and an agent would be waiting at the ORD customs bag check and the agent would attend to passengers. While many passengers did receive a folio, I did not. They told me to check with the ticketing desk outside ORD security, but after passing customs and transfering by airport tram, the front desk was closed. I was able to call American Airlines customer service and was able to speak with someone about a hotel. I was offered a hotel for the night in Schaumberg, IL, which I accepted and a single voucher for a meal at LHR during the wait (GBP 10.00). I also incurred $80.53 of expenses for travel between ORD and the hotel by Uber.

London-Cedar Rapids
Economy
Successful claim

Stacey W

Verified | Jul 28, 2024

Charlotte-Brussels

Economy

Technical problems

I boarded my first flight at 3:45 pm for an initial departure time of 4:30. My flight was delayed for almost 4 hours, despite what AA has documented. The final delay time was sent as 8:00 pm but it was later than that by the time we took off. (I have an email with the final delay time and text messages I sent when we finally took off.) We were on the plane, on the runway the entire time. We should have never boarded the plane to begin with. I asked to speak with the agent onboard since it was my first time traveling overseas and I was going to be missing my connecting flight. She was no help, seemed annoyed, and told me a lot of people were in my position. (Well, duh.) I received an email from AA asking to call them to rebook my missed connection. I was on the plane, how was that going to happen? We landed in Dublin around 8:30 am. I collected my bag and asked an agent from my connecting flight where to go. She sent me next door to AA. That agent sent me upstairs to the ticketing counter. I made it upstairs to a very lovely agent. She told me that AA rebooked my flight for me. "I'm not sure why they put you on this flight though...." was her response. She proceeded to give me a confirmation number I was to take to Aerlingus. I made it to their ticketing counter and the line for ticket issues was at least an hour plus long. I saw a lady from my flight so I hopped in line behind her at a different counter. This agent punched in my confirmation number, and again stated, "I'm not sure why they put you on this flight. You'll never make that connection." She took my luggage, printed my tags and boarding pass and sent me on my way. At this point I have 40 minutes to make it through security and to my gate in an airport I was not familiar with. I panicked, and sprinted. I made it to my gate just in time for them to announce that the flight was delayed. AGAIN I would be missing my connection, but this time in Germany - a country I had no plans on ever being in. At this point I started looking up flights from Germany to Amsterdam. My family I was going to see could meet me there and I could train to Belgium faster than I could fly from Germany to Brussels and train to Antwerp. I boarded the plane to Germany. Landed in Germany, already missing my connection, again. I asked the customer service woman where I needed to go. I followed her instructions to a line that I then stood in for TWO HOURS. I finally got to the front of the line for her to tell me she couldn't help me and I needed to be at the counter next door. Well, no one had been at that counter in the two hours I had been standing there. She said I needed to go stand over there and someone would come out. Well, that wasn't true. At this point, I called AA. I talked to an agent who tried to get me on a connecting flight in Berlin. I told him I did not want to get on another flight just to miss another connection and really be stuck in a country I never wanted to be in to begin with. He told me he understood and that since he couldn't put me on the flight I needed that AA would reimburse me for my flight and I could book my new flight. This new flight was $700, but it was my only hope of getting out of Germany. Fast forward to the end of my trip - I filled out a complaint form for AA since I heard nothing from them about a refund. I explained my story and requested a refund. I received an email that said they were sorry they messed up and gave me 5k flier miles. That equates to $181, nowhere near $700. I responded but never got a response. I reached out to the online chat when I got back to the United States. He provided me with a phone number that he swore would work. Well, shockingly, it didn't. She was very nice but informed me that there was no one I could talk to post-trip that could help me. From there I filled out a complaint form again. Again I was given flier miles and an apology. I stated that was unacceptable and I wanted a refund. A gentleman called me and told me that was the best he could do. I told him his best was bullshit. He told me that my ticket was not refundable because of the type of ticket I purchased. I continued to explain my whole story AGAIN and that it was not my fault and I should have never been on the plane to begin with and could have had the chance to change flights before even leaving Charlotte. He told me he could not help me and that I needed to fill out a form online. I said I already tried and he should have never called me if he couldn't help me. He ended up emailing me a link to a different reimbursement form and I received ANOTHER email from customer care but this time, it said I could email receipts in from expenses accrued during my trip. I did that and waited to hear from the reimbursement form. A week later I was refunded 47.62. PLEASE explain to me how that equates to 1/4 of a $1,800 plane ticket on top of having to spend $700 on a new ticket and the anxiety and tears and stress that came with my first international flight being a colossal cluster fuck. I received another email from customer care saying they could get back to me, that was July 19th. I received a phone call today from the worst agent yet. I could not hear her, her connection was terrible, it sounded like I was on speakerphone with a crying baby in the background mixed in with a bunch of static. I told her this. She told me she could email me, I said no I want to speak to a human that can help me. We went back and forth trying to get her to understand that I didn't want an explanation for the$47 and that I could barely hear. At this point, she started to talk to someone in a language that wasn't English EXCEPT when she was mocking me. I have been in customer service since I was 16 years old, I'm almost 40. This is absolutely unacceptable. I asked for her manager's name and number and she refused to give it to me. I asked for her name and she would not give it to me. She kept telling me someone would call me back. I told her I wanted the number so I could call myself and she said no. I REALLY hope it was on a recorded line. This has been the absolute worst experience. All I want is a refund for the ticket I HAD to purchase to get out of Germany. For a four-hour delay, two missed connections, and the cost of a new flight, it's the least a multi-billion dollar company could do to right a situation.

Charlotte-Brussels
Economy

Luc J

Verified | Jul 25, 2024

Miami-Austin

Economy

Flight delay

Good afternoon, my flight was delayed to a time that was bad as i had an convention to attend to. I also had plans that day and found out the day of the delay. I am seeking compensation for the lateness of the delay.

Miami-Austin
Economy

Desired solution

Expenses reimbursement

Liudmila E

Verified | Jul 25, 2024

Miami-Portland

Economy

DELAYS AFT3ER DELAYS!!!

I am writing to express my deep dissatisfaction with the experience my friends and I had on our recent First Class flight scheduled to depart from Miami International Airport at 9:00 PM on Wednesday, July 17, 2024. We arrived at the airport promptly at 7:00 PM to go through security, anticipating a smooth journey. However, our flight was delayed seven different times, causing significant inconvenience and frustration. At 1:30 AM, we were informed that the flight was postponed and that we would have to return the next morning at 7am. THE LINE TO GET A VOUCHER FOR A HOTEL WAS 5 HOURS LONG! SO We had to call an Uber at that hour of the night and go back home. Not only did we miss our hotel reservations which caused us to lose $300+ because it was non refundable but also our very important day 1 of our leadership conference. Then, on July 18th we were told that we would be leaving miami at 7:00 AM which meant that we had to wakeup at 4:30 am. Then, when we were on the way to the airport they switched the flight to 11 am, then to 10 am!!! It was horrible because of that last minute switch we almost missed the flight! This is just ridiculous!!! Only to face further delays until 10:00 AM. This level of disruption is completely unacceptable, particularly given the nature of First Class service which we expected to be of the highest standard. To make matters worse: on the fight back, we were not even offered water on FIRST CLASS!!! WHAT IS HAPPENING??? According to American Airlines' policies and the Department of Transportation statutes, I am formally requesting a full refund for my and my friends' First Class flight tickets. Additionally, I request compensation for our lodging expenses incurred today as a direct result of these delays and cancellations. We chose American Airlines expecting reliability and superior service, and we are profoundly disappointed by this experience. I trust that you will address this matter promptly and ensure that we receive the appropriate compensation and refund for our flight and our hotel. WE ARE EXTREMELY UPSET WITH THE LOSS OF TIME AND MONEY AND WE WILL ESCALATE THIS TO MEDIA AS ONE OF MY FRIENDS IS AN INTERNATIONAL JOURNALIST AND WE WILL BE GOING TO MEDIA WITH THIS! We appreciate you escalating this very important matter! Thank you for your attention to this urgent matter. I look forward to your prompt response.

Miami-Portland
Economy

Loss: €1600
Desired solution

Refund

Expenses reimbursement

Austin M

Verified | Jul 25, 2024

Dublin-Philadelphia

Economy

Successful claim

No reason given

Flight on 15 July was cancelled and moved to July 16. We arrived 25 hours late. We missed a day of work and we significantly inconvenienced.

Dublin-Philadelphia
Economy
Successful claim

Prishi P

Verified | Jul 23, 2024

Chicago-Newark

Economy

My flight got delayed by almost 18 hours and we were stuck

My flight from Chicago to Newark which only took an hour and half got delayed from 8:35PM (Saturday 7/20) to 12:00PM (Sunday 7/21) the next day. We arrived at the airport on time and were waiting at the gate when our boarding started almost 30 mins late. We still boarded the flight and were taxiing. The pilot then made an announcement that if we fail to take off in the next 10 mins (which were would not clearly) we might not be cleared for take off. Apparently the pilots capped their hours for the day and they had some pilot scheduling conflicts? They basically could not find a back up pilot. So after almost an hour of taxiing we go back to the gate and were asked to deboard the flight. And they rescheduled us to a 10:00AM flight next morning. They did not even give us a hotel compensation since they "ran" out of those because of the IT outage the day before. The only thing we got was a $12 meal voucher which was not even accepted by Starbucks (only thing except for Dunkin) open at the moment. They said they would compensate our taxi and hotel if we found something but nothing within 50 miles of the airport was available. We tried calling the customer service multiple times and were on hold for 3 hours but never got any answer. We had to sleep on the airport floor. The staff was insanely rude. Next morning our 10:00AM flight is delayed further by almost another two hours.

Chicago-Newark
Economy

Desired solution

Expenses reimbursement

Apology / Voucher

Radhika D

Verified | Jul 22, 2024

Rome-Dallas-Fort Worth

Economy

Successful claim

Technical problems

flight from Rome (FCO) to Dallas (DFW) was delayed over 7 hours which caused me to have to be rebooked on a new connection out of Dallas that added an extra day to travel plans. Flight was officially delayed from 10:10am until 5:25pm, however at the gate the flight was further delayed by another 30+ minutes before we were able to board. Arrived in Dallas for connection at 10:15am. Will not reach final destination until 8:25am the next day.

Rome-Dallas-Fort Worth
Economy
Successful claim

Rick G

Verified | Jul 20, 2024

Charlotte-London

Economy

Charlotte- bumped from paid seat with extra leg room

Due to overbooking, moved to a seat without extra legroom. AA customer care denied refund for payment for seat paid.

Charlotte-London
Economy

Kimberly R

Verified | Jul 19, 2024

Charlotte-London

Economy

My flight was significantly delayed for nearly 24 hours

Because of the significant delay I missed a portion of my scheduled vacation in London. Also because of the extreme customer service line and they stopped giving hotel/food vouchers at 3 am, I received nothing and had to stay at airport overnight until roughly 8 pm the next day.

Charlotte-London
Economy

Loss: €350
Desired solution

Odell T

Verified | Jul 19, 2024

Los Angeles-Columbus

Economy

AA233 (LAX - CMH) 07/11/2024, at 2:45pm was delayed

Flight AA 233 was delayed over 30 minutes out of LAX, which made my wife, child, and I miss the connecting flight AA 398 in DFW to CMH. When we arrived at the gate they just closed the door. My family and I were not the only passengers who missed the flight (AA 398). Then we were put on flight AA 1971 from DFW to Philadelphia. Flight AA 1971 made an emergency stop in Pittsburgh around 10:20am, where our connecting flight AA 2137 was scheduled to take off at 10:30am. We knew we were not going to make the connecting flight, so we asked to unboard in Pittsburgh. We rented a car in Pittsburgh and had to change return flight plans back to Los Angeles, leaving Pittsburgh. Our bags were in CMH so we had to buy clothes for our trip.

Los Angeles-Columbus
Economy

Loss: €800
Desired solution

Briana L

Verified | Jul 18, 2024

Hewandorra-Denver

Economy

Mechanical delays cause missed connection TWICE

Confirmation QYFOPP $3012.90 round trip AA2969 st Lucia to Miami Delayed 3 hours 2:55PM original time 5:10PM actual * Cause was Mechanical issues AA1629 Miami to Denver - missed AA1287 Miami to dallas * Delayed 1 hour - when we got on they said they needed to wrap up papers for mechanical stuff * Caused delay in air in Dallas partly due to weather. Was supposed land at 1:50PM Actually landed 2:35PM AA1832 Dallas to Denver Took off early by 5 min - we saw it when we landed. Ran to the gate and it was gone. 2:37PM take off time

Hewandorra-Denver
Economy

Loss: €842
Desired solution

Refund

Expenses reimbursement

Apology / Voucher

Decentice S

Verified | Jul 18, 2024

Bridgetown-Miami

Economy

delayed and I missed an appointment

Plane delayed on the 17th of July.Iam being charge by hotel for night Iisded.I missed an urgent doctors appointment

Bridgetown-Miami
Economy

Loss: €250
Desired solution

Margaret B

Verified | Jul 18, 2024

Paris-Philadelphia

Economy

Successful claim

Influence by other flights

My flight was delayed 4 times and finally cancelled. I was rebooked on a flight scheduled at 7 am the next day, which was itself delayed 2.5 hours. I arrived at my final destination at 12 pm July 9, 2024 instead of 4:20 pm July 8, 2024. I had to stay an extra night in a hotel and pay for early service to the airport.

Paris-Philadelphia
Economy
Successful claim

Lesly M

Verified | Jul 16, 2024

Portland-Santiago

Economy

AA lost luggage and will not reimburse for items reported

Agent in PDX mis-labeled my daughter's bag. WE reported it lost upon arrival at STI on 5/12/2024. Upon being routed to Central Baggage Resolutions, I explained we could not fully complete a PPQ as my daughter (the traveler) was unreachable in rural Dominican Republic. We gave a few identifying details to AA to help identify the bag. Upon my daughter's return on June 2 (after she spend ~$1K to purchase replacement items for her charitable trip), we completed a detailed PPQ with receipts. On June 28, AA denied our request. I have emailed and called EVERYDAY since and have no response.

Portland-Santiago
Economy

Loss: €2112.3
Desired solution

Expenses reimbursement

Iman A

Verified | Jul 15, 2024

San Diego-Madrid

Economy

Problems at airport

I HAVE PURCHASED SEATS WITH IBERIA AIRLINES FROM DFW (DALLAS) TO MADRID. MY FLIGHT WAS CANCELLED AND I WAS TOLD THAT I WILL BE REFUNDED FOR THOSE SEATS AND TO BUY NEW ONES. I BOOKED NEW SEATS THROUGH THE PHONE WITH AN IBERIA AGENT AND HE DID NOT SEND ME THE RECEIPT THOUGH I ASKED FOR IT MORE THAN ONCE. HIS NAME WAS CLIFFORD (FROM WHAT HE TOLD ME). THE NEW SEATS WERE SIGNIFICANTLY HIGHER IN PRICE 75$ FOR EACH WAY X 4 (I WAS NOT PROVIDED A RECEIPT FOR THAT BUT I DO HAVE PROOF THROUGH MY BANC ACCT). I AM REQUESTING TO BE REFUNDED FOR SEATS AS I PAID TWICE. PLEASE DIRECT ME I WHAT TO DO NEXT. I CONTACTED THE AIRLINE WAS TOLD TO FILE A CLAIM. NO VOUCHER OR REFUND WERE OFFERED.

San Diego-Madrid
Economy

Leena S

Verified | Jul 12, 2024

Grand Rapids-Salt Lake City

Economy

We paid extra for additional leg room.

My wife was taking my granddaughter back home to Salt lake city, Utah. We paid extra for additional leg room seating, and she did not receive the sit. she was given a seat that was backed up to the mid plane bathroom wall. This was very confining with a 10 month on your lap!

Grand Rapids-Salt Lake City
Economy

Antonio G

Verified | Jul 10, 2024

Boston-Jerez

Economy

We bought tickets online through American Airlines from Boston to Jerez de La Frontera (BOS to XRY) connecting through Madrid (MAD) on 4/25/2024. On the day of the trip, we went to the counter in Boston and were given boarding passes for the Boston-Madrid flight only. We asked about the Madrid-Jerez de la Frontera flight and showed the reservation number to the airline representative. He said not to worry because the flight would be on the next day. Since we were not satisfied with his answer, we proceed to call American Airlines, but the representative kept saying “The flight is on time, everything will be ok.” We couldn’t get him to confirm our seats. Once we arrived in Madrid we went straight to the Iberia counter to ask for the Madrid-Jerez de la Frontera boarding passes. They said that there was no reservation made, even though we showed them an email confirmation from American airlines. It took several attempts with different representatives from Iberia and American airlines to get this resolved. American Airlines and Iberia kept blaming each other. We were finally put on a flight to Sevilla because it was the only possible option as the flight to Jerez de la Frontera was fully booked. This caused a huge delay, somewhere between 4-5 hours, and on top of that, we had to arrange private transportation from the Sevilla airport to get to our final destination. This costs us a least $300 US dollars that we have to pay from our own pocket. We contacted American Airlines multiple times and they refused to provide compensation for this issue that was clearly mismanaged on their end.

Boston-Jerez
Economy

Christopher Y

Verified | Jul 9, 2024

Boston-Jerez

Economy

Boston-Jerez
Economy

Andrew F

Verified | Jul 5, 2024

Amsterdam-Denver

Economy

Successful claim

Problems at airport

July 2, 2024. American Airlines Flight from Amsterdam to Dallas was delayed from 10am to 1pm then 1;35pm. There was very little communication until around 1 pm. We were eventually bussed to a waiting aircraft away from the terminal. After sitting in the airplane for sometime the Captain announced that we had to deplane due to the crew going over hours. The information regarding the time the next day (July3) kept changing at least 3 times. Then waited for hours to be rebooked for the next day. Again the flight on July 3rd which was changed to 9610 was delayed from 8am to 1:35pm. Our connecting flight to Denver was dropped completely with no sign of it on the website or App. I was told in Amsterdam that all flights were booked. Eventually, got one by using the app chat. It was a terrible experience, ,and we are wondering about using AA again for future travels. The waiting, delay and cancellation significantly impacted our work commitments. American airlines did pay for the hotel, dinner, breakfast. Again, a 2 hour wait in line to receive this. We arrived in Denver on July 3rd around 8:30 pm

Amsterdam-Denver
Economy
Successful claim

Andrew D

Verified | Jul 3, 2024

Amsterdam-Philadelphia

Economy

Successful claim

Technical problems

AA Flight 203 was cancelled after a very long day of standing in lines on 30 June 2024and waiting for information. We stood in more lines to get assigned to a hotel for the night without being permitted to leave the gate area to get something to eat. We had not eaten since disembarking the ship at 7:30 am that morning. AA provided a couple of chocolate bars and drinks, but that was all until we reached the hotel late that evening.Our travel agent booked a new flight for us on July 1, which was delayed and did not reach Philadelphia until 8:30 pm Eastern (USA) time that night. During the whole process it was almost impossible to get reliable information from anyone at AA--very frustrating. The one-day delay caused us to have to reschedule some appointments. We incurred costs for food, taxi to hotel and from hotel to airport, plus an extra day of parking near the Philadelphia airport (not included in expenses since it was in American dollars, not Euros).

Amsterdam-Philadelphia
Economy
Successful claim

Tracy G

Verified | Jul 3, 2024

Barcelona-Detroit

Economy

seat change

I called to upgrade my son's seat on a flight coming home and I was told they had 1 seat left in the next section up not business class, she told me $5,000 I SAID WHAT..come on that is a joke. I just wanted to make his day and this was was discouraging. Who charges that for a seat-I will be writing a review for this.

Barcelona-Detroit
Economy

Desired solution

Other

Kayla W

Verified | Jul 1, 2024

Philadelphia-San Juan

Economy

Delayed Flight - No Replacement Crew at PHL Int. Airport

What Happened: Our flight was originally set at 7:10 p.m. on Sunday, June 23, 2024. We arrived on time and got about seven notices of flight delay between 6 p.m. to 11: 25 p.m. We were able to board the plane around 9 p.m. and at first, the captain said it was the weather that kept the plane grounded. HOWEVER, once the weather was clear, it was a matter of getting another American Airlines crew since the crew's shift for the original 7:10 p.m. to 11:20 p.m. flight was over. The captain indicated that they were not able to get another crew in time and they ultimately deplaned the passengers. We were not able to fly out until noon the next day and lost $356.78 to our resort since they had to apply a 'No Show' room fee with occupancy tax. I am asking for compensation due to this not being a 'weather' issue but an issue with the airline with its replacement of another crew.

Philadelphia-San Juan
Economy

Desired solution

Expenses reimbursement

Coralyn R

Verified | Jun 29, 2024

Amsterdam-Denver

Economy

Delayed flight and rude customer w

After being delayed in Amsterdam for 2.5 hours and missing my connection to Denver, I was made to wait in Dallas for an additional 5 hours. As I was boarding the plane when gate attendant stopped me and asked me if my extender on my rolling suitcase would close. I wasn’t sure it would so tried to move over to the side at the entrance of the tunnel on to the plane to try and close the extender. She told me I couldn’t try to close it there-(my traveling companion got on the plane without having to close her extender btw). After being awake for more than 24 hours at this point I wasn’t happy being treated like a child! One of the gate attendants asked if I needed help and I said no. At this the first gate attendant that asked me to close the extender decided I wasn’t going on the plane at all!! What!! Excuse me!! Because I refused the offer of help, because I wasn’t happy that I was the only passenger stopped and told to close my extender? The gate attendant then asked me to come stand by the desk and wait for some other person to come, again like I was a child. This person comes over and doesn’t ask me what happened -no - she asks the gate attendant what happened. I had to yell and say “wait a minute here! Don’t I get to give my side of the story?” She did stop and listen and only after I said that I had paid extra to be on this flight did she let me on the plane. Was made to check my bag even though no one who got on the plane after me was stopped or made to check their bag! I was able to close my extender after I got home-if it had been a problem and I had been allowed to fix it I could have complied. All in all it was a terrible experience and I will never fly American Airlines or go through the DFW again.

Amsterdam-Denver
Economy

Loss: €3303
Desired solution

Refund

Expenses reimbursement

Apology / Voucher

Kimberly W

Verified | Jun 27, 2024

Managua-Charlotte

Economy

Flight was delayed by American airline flight 291

There was no reason given I was sent a message saying that my flight was delayed and they changed the gates you had from a stewardess and in the American airline said looked it up for me and said that they changed gate's numbers from d45 to d10 I went to d10 then the board with all the flights said it would have been changed from d45 to d44 by that time I had no time to get back down there I got a message saying that the flight was delayed I needed to reschedule my flight the only flight they could get me was a 10:25 a.m. the next day June 27th when my flight on June 26th left at 8:30 for or before 8:30 p.m. so I had to sit in the airport from 8:30 to p.m. to 10:30 a.m. the next day no compensation no food vouchers no room vouchers nothing to drink nothing and that was a 14-hour wait completely wrong..

Managua-Charlotte
Economy

Keziah R

Verified | Jun 21, 2024

Miami-New York

Economy

DENIED BOARDING BECAUSE OF SKIN COLOR

MY FLIGHT TO JFK WAS DELAYED & THE GATE CHANGED, WHEN I ARRIVED THE AIRLINE ATTENDANT (UNKNOWINGLY THAT I UNDERSTAND SPANISH) TOLD HER CO-WORKER “ no dejes que ese negro suba” MEANING DONT ALLOW THAT NIGGER TO BOARD! I THEN ASK TO SPEAK TO A SUPERVISOR & HAVE BEEN SITTING AT GATE E11 FOR OVER AN HOUR WITH ABSOLUTELY NO HELP!!! ITS MY BABY YORKIE’S FIRST TIME FLYING HES EXAUSTED TIRED & UNHAPPY!!! AS WE HAVE BEEN HERE ALL DAY!! THIS AIRPORT’S CUSTOMER SERVICE IS ABYSMAL!! I FEEL DISRESPECTED & DISCRIMINATED AGAINST!!! I AM LIVID!! CURRENTLY SITTING AT GATE E11 WITH MY PET WITH ABSOLUTELY NO ASSISTANCE!!!!

Miami-New York
Economy

Loss: €150
Desired solution

Expenses reimbursement

Apology / Voucher

Other

Keziah R

Verified | Jun 21, 2024

Miami-New York

Economy

Miami International Airport

I HAVE SPENT THE ENTIRE DAY AT THE AIRPORT!!! ITS MY PET FIRST TIME TRAVELING!!! MY FLIGHT WAS DELAYED & GATE CHANGED! WHEN I ARRIVED AT THE GATE I WAS DENIED BOARDING & THE EMPLOYEE SAID TO HER CO-WORKER IN SPANISH (UNAWARE I UNDERSTAND SPANISH) DONT LET THAT NIGGER BOARD!!! I THEN ASK TO SPEAK TO A SUPERVISOR & HAVE BEEN IGNORED FOR OVER AN HOUR NOW!!! I AM CURRENTLY SITTING AT GATE E11 WITH MY BABY YORKIE ( WHO IS EXHAUSTED!!) WITH ABSOLUTELY NO SOLUTION NOR HELP!!!!

Miami-New York
Economy

Loss: €150
Desired solution

Expenses reimbursement

Apology / Voucher

Other

Sharon O

Verified | Jun 20, 2024

Los Angeles-Boston

Economy

Item in BOS Terminal B Lost and Found

I left my IPad on a flight from LAX to BOS. It was turned in at the Terminal B Lost and Found. I have filed lost and found reports for 2 weeks and keep getting emails saying they cannot find it. I have a “find my” set on it and I can clearly wee that it is on the Terminal B Lost and Found. Doers anyone actually look at the Lost and Found reports? How can I get mt IPad back???

Los Angeles-Boston
Economy

Desired solution

Other

Ryan M

Verified | Jun 19, 2024

Orlando-Palm Springs

Economy

Cancelled flight was not compensated appropriately

I had a series of connections, and air vs. ground travel over a period of several days that were all pretty dependent on each other. U get notified around 7 at night the day before my first flight to DFW from MCO that the flight was cancelled. They offer a new flight, except it’s something like 14 hours later, and puts me at my eventual end destination almost at midnight. The very next morning I was going to have to drive 7 hours in California for my job (active duty military), so this was putting me someone at a safety risk for exhaustion and driving while tired for that long. I cancelled everything and booked separately from AA through ATL instead. I drove my rental up there, and was pretty much able to execute my original plan. I’m now trying to get AA to compensate for the rental and fuel for this extra travel and the distant drop off location, and instead I received a crappy letter telling me they value me. Clearly I was operating under circumstances that forced me to get a new flight and drive myself. I think this is completely inappropriate of AA to not compensate me.

Orlando-Palm Springs
Economy

Desired solution

Mark R

Verified | Jun 18, 2024

Myrtle Beach-Memphis

Economy

Flight from MYR was delayed so I missed my flight from /CLT

got rebooked to Chicago and then flight to Me phis was delayed for 3hour and didnt get home till 1:00 AM

Myrtle Beach-Memphis
Economy

Sungin K

Verified | Jun 17, 2024

Buffalo-St. Louis

Economy

No hotel voucher, food or blanket provided.

The flight AA403 scheduled to leave from BUF at 18:07 on 15/06/2024 had technical problem at the airport and they tried fix it first but could not do it. So, AA announced they will bring a new airplane from Chicago so asked us to wait for a certain time but they said they could bring it next day. So, AA announced the first flight was cancelled and requested all passengers to rebook their schedule before midnight. So, we rebooked our alternative flight coming back to our final destination(STL) arriving next day at 3:30pm. We had to stay all night at the airport(BUF) until we left the airport at 7:20 next morning. Despite our repeated request for any hotel voucher so that we could spend one night there, AA did not provide any accommodation for the reason that there were no available hotel rooms. What was worse AA did not provide us with any food so most of the passengers had to skip their meals, especially in the circumstances that most of the passengers had to struggle for rebooking thru AA at the airport. When a long queue disappeared it was midnight and all food courts were closed. We had no accommodation, no food and no blankets required to stay at the airport. For information, we missed our connecting flight at Chicago due to the delayed arrival at STL from Florida when we came to BUF on 11th June 2024 so we had to stay one night in Chicago with our own expense. And, we had to pay the hotel expense for one night of about USD400 because our booking started from 11th June to 15th June 2024. The reason for the delay at STL was known to be a bad weather in the departure airport in Florida.

Buffalo-St. Louis
Economy

Loss: €800
Desired solution

Dena B

Verified | Jun 17, 2024

Miami-Phoenix

Economy

Flight attendants are rude and disrespectful.

I was on flight AA2854 Miami to Phoenix Kathy is a very disrespectful flight attendant. She was in the middle of all the aisles and when I tried to get through to go to the bathroom she yelled at me for being in her way. The male flight attendant was very nice and helpful. The women did not have a single smile on their face and everything seemed as if it was an issue. We paid alot of money for this flight and trip whereas my Husband is a platinum elite member within this company and I am very disappointed. As they were closing the overhead luggage bins, one lady took out of luggage and when we mentioned that it was ours and we could turn it sideways, she said that she would throw it in a bin upfront and continued to argue with us while we were one of the first people on the plane and it our luggage was surrounded by other people who boarded last. I don’t care about boarding numbers but it’s ridiculous that she didn’t even give us a chance to explain just went full on rude.I have never been on a flight with such rude flight attendants.

Miami-Phoenix
Economy

Michelle W

Verified | Jun 13, 2024

Dallas-Fort Worth-Paris

Economy

Gate rep forced me to check a carry-on and then AA lost bag

On 6/3 I was on Flt 583 from DFW-Phil-CDG, and the AA gate agent forced me to check my carry-on bag at the gate even though the flt was not full. Flt was delayed and I missed connecting flt. I re-booked flt from Phil-CDG on 6/4, and tried to get my bag in Phil, but AA sent my suitcase to LAX. From LAX, AA flew it to Charlotte - CDG, which took until 6/7. When it arrived in CDG, they sent my bag with JAP Transport to my destination in Provence, and it was never delivered. I flew out of CDG on 6/10, and JAP didn’t deliver my bag to CDG until 6/11. Now CDG baggage claim says it's sitting in an AA office at CDG and it has to be delivered (within the airport) to baggage claim before they can put it on a flt to DFW. No one has confirmed that my bag is actually in this office, and there is no way to reach the office. There has been so much negligence & unresponsiveness by AA, and no supervisor will help me with the AA baggage office at CDG. Detailed explanation attached.

Dallas-Fort Worth-Paris
Economy

Loss: €10000
Desired solution

Expenses reimbursement

Renee E

Verified | Jun 12, 2024

San Jose-Charlotte

Economy

Delayed overnight flight

I was told we would be given a hotel room, transportation, and food. Now im being told they're not obligated to provide anything due to weather, which is BULLSHIT. I have no money for a hotel or food. Im supposed to just sleep in the airport ? If a flight is delayed overnight the airline should provide a place to fucking stay, at least.

San Jose-Charlotte
Economy

Loss: €200
Desired solution

Refund

Expenses reimbursement

Apology / Voucher

Anonymous member

Verified | Jun 10, 2024

Providenciales-Philadelphia

Economy

Delayed

I am writing to bring to your attention a recent issue I encountered with a significant flight delay of 4 hours that has had a substantial financial impact on my travel plans. As a loyal card member and frequent flyer with American Airlines, I have always appreciated the service and convenience your airline provides. However, the recent flight delay from pls to Phl I experienced has resulted in unforeseen costs and considerable disruption to my itinerary. I kindly request your assistance in reviewing the circumstances that led to this delay and exploring potential accommodations or solutions that could help mitigate the financial repercussions I am facing. I trust that, as a valued customer, we can work together to rectify this issue promptly and effectively. I appreciate your attention to this matter and look forward to your prompt response regarding this urgent concern. Thank you for your time and understanding. Best regards

Providenciales-Philadelphia
Economy

Desired solution

Hasan Z

Verified | Jun 8, 2024

Los Angeles-New York

Economy

Unexpected behavior from AA employees

Dear American Airlines Customer Relations Team, I hope this email finds you well. I am writing to express my extreme dissatisfaction with the treatment I received during my recent flight from Chicago to New York under booking reference #KLZQUC. Disrespectful Behavior and Lack of Transparency: The behavior of the American Airlines employee at the Chicago airport was highly disrespectful. Despite our valid concerns, they directed us to customer service without providing any explanation or reasons. We were left in the dark about the situation, and the lack of transparency was frustrating. Downgraded from First Class to Economy: To add to our disappointment, after a 3-hour wait, we were downgraded from our original first-class seats to economy class. This sudden change significantly impacted our travel experience and left us feeling undervalued as passengers. I kindly request that American Airlines thoroughly investigate this matter and take appropriate action to prevent similar incidents in the future. Upholding excellent customer service is crucial for maintaining passenger trust. Please provide me with a detailed response regarding the steps being taken to address these issues. You can reach me at

Los Angeles-New York
Economy

Loss: €2500
Desired solution

Hasan Z

Verified | Jun 8, 2024

Fort Lauderdale-Las Vegas

Economy

Delay of my flight and bad service

Dear American Airlines Customer Relations Team, I hope this email finds you well. I am writing to express my extreme dissatisfaction with the treatment I received during my recent connection flight from Miami to Los Angeles under booking reference # JKSSSW. Flight Delay and Rebooking: Our initial flight was significantly delayed, causing us to miss our connection. While I understand that delays can happen, the subsequent rebooking process was chaotic. We were shuttled to another flight, only to be asked to deplane after already being seated. This lack of coordination was frustrating and added unnecessary stress to our journey. Lack of Accommodations: After being removed from the plane, we were informed that no hotels or food accommodations were available. Consequently, my travel companions and I were forced to spend an entire day at the airport without proper facilities or assistance. This situation was unacceptable and left us physically and emotionally exhausted. Resolution: It was only on the following day that we were able to secure another flight. The lack of communication and support during this ordeal was disheartening, especially considering the inconvenience we endured. I kindly request that American Airlines thoroughly investigate this matter and take appropriate action to prevent similar incidents in the future. As a loyal customer, I believe it is essential to uphold the highest standards of service and care for passengers. Please provide me with a detailed response regarding the steps being taken to address these issues. You can reach me at [your email address] or [your phone number]. Thank you for your attention to this matter, and I hope to see improvements in American Airlines’ customer service. Sincerely, [Your Full Name] [Booking Reference: JKSSSW]

Fort Lauderdale-Las Vegas
Economy

Loss: €899
Desired solution

Gary K

Verified | Jun 8, 2024

Dallas-Fort Worth-Cedar Rapids

Economy

computer failures on plane at DFW

After boarding we were told a computer failure would delay departure. After an hour we de-planed. A couple of hours later we reboarded only to learn that the crew had tuned out and so we de-planed again. We were told that American would “ try” to locate a new crew and plane. Nothing more. After 2 more hours and no updates we booked another flight. This was the second computer failure on an American flight on our 5 day trip. My confidence that American is running competently is challenged. And how could they not anticipate a crew timing out until after we re-boarded? That is scary inefficiency.

Dallas-Fort Worth-Cedar Rapids
Economy

David L

Verified | Jun 7, 2024

New York-Palm Springs

Economy

DFW got my luggage off plane with no tags on it at all

I was told 3 days ago it was being shipped to PSP....NOTHINB since then. Desperately need shoes and it has been 10 days...no responses

New York-Palm Springs
Economy

Loss: €600
Desired solution

Other

Eddy W

Verified | Jun 6, 2024

Houston-New York

Economy

Unsatisfactory and unprofessional service experience

I want to express my utmost dissatisfaction with your quality of service which has led to my overall travel experience. I really cannot understand how a flight to New York JFK scheduled for the 31st of May 2024 landed me at New York La Guardia on the 1st of June. and this is just a summary of the hellish experience I had to go through in between. First, a flight from IAH to Charllot got moved from 1:56 PM to 3:39 PM then I had to stand in the queue at customer service from when I got to the airport around 1:00 pm till about 6:25 pm because I couldn't check in my luggage. I was eventually rebooked on a different flight to Charlotte which left around 8:20 pm, landed very late (12:25 am), and slept at the airport. the next morning, I was booked on a flight going to Pittsburg which was scheduled to leave at 7:33 am but got delayed till 8:34 am, while I was waiting, I got rebooked again to New York La Guardia which was boarding at a different wing of the airport and I had to sprint all the way to the boarding gate but unfortunately missed the flight as the notification didn't come on time. i once again had to join another queue to speak with customer care to understand why I was rebooked to a different airport entirely, but no useful explanation was given. I was once again rebooked to La Guardia on a standby list because the connecting flight from Pittsburgh would have left for JFK by the time I would be touching down in Pittsburgh as a result of all the earlier flight delays. the flight to La Guardia eventually took off and I landed successfully but my checked-in bags never arrived and was later delivered to my address. I should be compensated for all that i went through because this is by far the most horrific travel experience i have had to face in my years of airline travels.

Houston-New York
Economy

Thomas S

Verified | Jun 5, 2024

Charlotte-Portland

Economy

Flight AA1849 on 5/26/24 delayed me by 6 hours.

Flight 1849 was due into Portland at 8:44 PT. Instead we waited an hour on the plane and the crew told passengers that the flight will stop in Phoenix to change the crew then fly to Portland. The flight took this route and arrived in Portland at 1:30am PT. This re-route was neither weather related or mechanical related. Also, there were no gate delays. - This added 6 hours to my trip. - My rental car was not available as it was after 11:00pm PT. - Transportation cost me $61 for a Lyft to my destination, then $41 in an Uber to get back to the airport @8:00 AM for my car rental.

Charlotte-Portland
Economy

Loss: €102
Desired solution

Expenses reimbursement

Apology / Voucher

Shelly S

Verified | Jun 4, 2024

Memphis-Ontario

Economy

MEMPHIS INTERNATIONAL and DALLAS FORT WORTH

Our first flight was supposed to leave MEM at 7:20 a.m. Because of weather, we had to deplane and get another flight to DFW. We finally got one around noon. We missed the connecting flight at DFW to LAX, and American put us on another flight, but after an hour on the plane on the tarmac, we were deplaned again because the crew was over their hours allowed in flight. We were told another crew would arrive at 4:30 P.M. We were sent to 2 different terminals and 3 different gates before being told all our flights were canceled. We were then told to go to Customer Assistance desk...300 people were ahead of us. While in that line for 2-1/2 hours we booked our own flight to Ontario, CA on the phone app. We still needed to know about our luggage...we asked the lady at the desk about our luggage. She assured us my suitcase would be at the Ontario airport when we got there, but my husband's would be delayed. We got onto the flight at 11:30 p.m. and upon boarding, smelled something odd. After sitting on that plane for 40 minutes, we were once again told to deplane because of the unknown odor that was similar to dirty socks or stinky feet. We finally got another flight at 2:00 a.m. We were supposed to have arrived at LAX at 11:00 a.m the previous day. We arrived at 4:00 a.m the following day of our original flight at Ontario airport and waited for my suitcase. It never came. We asked the baggage people and they thought it would arrive that night. It did not. I didn't have my luggage for the entire church convention we were attending. I had to buy all our toiletries, underwear, shoes, clothes, (some of which our church family provided). On Sunday morning, my husband called American Airlines to determine where my luggage was, and it had finally arrived in Ontario, CA. My husband's was sent to Burbank, CA and we had to have a friend drive us to Burbank to get it the day we arrived in Ontario. I was 4 days without my luggage. Friends were able to go to Ontario to get it and brought it to us in Pasadena where we were spending the night with friends.The fiasco caused us to be up for 26 hours without sleep, and a friend bought our hotel room for the 4 hours we were able to sleep before having to go and pick up my husband's luggage in Burbank. We were having the church convention in Bakersfield, so this was a major inconvenience to our friends who were transporting us.

Memphis-Ontario
Economy

Loss: €371.44
Desired solution

Refund

Expenses reimbursement

Apology / Voucher

Em F

Verified | Jun 1, 2024

New York-Cleveland

Economy

Disrespectful staff at gate

I was boarding my DELAYED flight and the staff at the gate was yelling at multiple passengers. Then she proceeded to tell me I have to check my TINY carry on bag and pay for it. I proceeded to show her that my ticket allows for a carry on and also it’s so tiny it fits in any corner of any bin JUST LIKE EVERY OTHER PASSENGERs multiple passengers stopped to help me as they felt bad about the treatment and the staff was rude to them as well. The lady and the man working at the gate used profound language and were very disrespectful. I will NEVER again travel American Airlines. As a medical professional this behavior was unkind. I was very sweet and respectful to staff. I have never seen anyone act this way and I travel every few weeks. This was a disrespectful and unprofessional approach towards myself and multiple passengers.

New York-Cleveland
Economy

Desired solution

Refund

Expenses reimbursement

Apology / Voucher

Heather R

Verified | May 31, 2024

Port-of-spain-Boston

Economy

Unnecessarily made me check my carry-on

I was made to check my carry-on that had flown with me on 3 of the same type plane before and fit perfectly on all of the other planes. I had fragile item in my carry on that could and did break. Plus I needed to go straight to a function and was made late due to the delay in waiting for my bags. The person that made me do it would not listen to reason. I paid for 1st class so this would happen. What did I pay for? The bag was a carry on bag.

Port-of-spain-Boston
Economy

Loss: €262
Desired solution