American Airlines complaints: comments, page 9
506 comments
Tricia B
Verified | Dec 2, 2024
Porto-Chicago
Economy
No reason given
Our connecting flight was so late no one who was connecting was able to board the flight from Madrid to Chicago We had to stay overnight in Madrid and fly out the next day.
- Porto-Chicago
- Economy
Mike S
Verified | Nov 20, 2024Evansville-Dallas-Fort Worth
Economy
REMOVED BETWEEN AA TERMNAL 2 LOST AND fOUND CHARGERBACK
Report a MISSING APPLE I PAD It was reported missing on Nov. 1, 2024 at DFW airport, it was in a small personal carry on bag. I was called Nov. 2,2024 the bag had been found. The AA lost and found department had identified the items in it, I verified the APPLE I PAD and the other items in it. He confirmed all the I PAD and other items were in it. I asked to have it sent my hotel in LAS VEGAS, he said CHARGERBACK did all the shipping. I paid for overnight shipping and received a notice on Nov. 4 it had shipped, and again on Nov. 5 recβd another notice it had shipped. I received it on Nov.6 in a sealed FEDEX box. The Apple I pad was missing. It appears to have been removed between AA lost and found and CHARGERBACK and sealed FEDEX box. Ref: 8:24 am Nov. 4 Item ID 3656749, Track # 338389729 4:21 am Nov. 5 Item ID β β β # 338599853 1:53 pm Nov. 6 Item ID β β β # 338712701 9:29 pm Nov. 6 Item ID β β β # 33875352- Evansville-Dallas-Fort Worth
- Economy
Ruth N
Verified | Nov 8, 2024Dallas-Fort Worth-Amsterdam
Economy
Technical issues landed in Philadelphia at 12:00 am kept us
We were in Philadelphia until 5:00 pm. They took us off the plane at 12:00 am with no assistance from any AA personnel. We received one voucher but no hotel was available, and we couldn't retrieve our suitcases. My husband has a disability and received no help. We sat at the airport for over 12 hours and then on the plane for another 3. We filed a complaint, but they are dragging their feet. All I want is what's fair, and they are not being fair. Please Help.- Dallas-Fort Worth-Amsterdam
- Economy
- Desired solution
Expenses reimbursement
James W
Verified | Oct 30, 2024Palm Springs-Dallas-Fort Worth
Economy
Golf Travel bag was dropped and run over with a vehichle
I received my Golf Travel bag from arrival, and it was torn, ripped, and clearly run over. I have a damaged Golf Travel Bag, Golf Driver, Golf Putter, and Golf Bag. I have been round and round with AA and only a small compensation for the golf travel bag only. Very disappointed as this was clearly gross mishandle of my golf equipment
- Palm Springs-Dallas-Fort Worth
- Economy
- Desired solution
Stephanie W
Verified | Oct 21, 2024Dallas-Fort Worth-Los Angeles
Economy
No power for our row.
I was 31E and there was no power for seats 31D,E,F for the entire flight so we were unable to charge our devices at our seat while we were in air and using them to watch movies or listen to music.- Dallas-Fort Worth-Los Angeles
- Economy
- Desired solution
Other
Teodoro Jesus G
Verified | Oct 17, 2024London-Miami
Economy
Technical problems
My recent experience with the cancellation of flight AA39 from London to Miami on October 10th, 2024, due to a mechanical issue. While I understand that technical failures happen, the lack of communication and poor management of the situation left a negative impression. Before deplaning, no clear guidance was given about what would happen next, including the status of our luggage. The hotel provided lacked basic amenities like a safety box, and the dinner was a brown bag meal, with the hotel restaurant closed. The next morning, passengers waited outside for over 20 minutes without proper fall clothing, awaiting transportation back to the airport. Upon returning to the airport, there was confusion over which queues to join, and despite the replacement aircraft being identical, seat assignments were changed without explanation.- London-Miami
- Economy
Mia Marie S
Verified | Oct 17, 2024Copenhagen-Newark
Economy
See information in my husbands claim. We have claimed this with BA before and got denied, more information in his claim.
- Copenhagen-Newark
- Economy
Carl Johannes S
Verified | Oct 17, 2024Copenhagen-Newark
Economy
We arrived in very good time to CPH, went to the check-in counter and while the person assisting us could find our reservation and confirmed everything looked good she could not do the actual check-in. She got on the phone with BA customer service/ticketing and they spend almost one hour trying to solve the problem (Luckily we were there three hours prior to departure) . She said there has been something wrong in the ticketing system of British Airways and apologized and said that they needed to rebook us on another flight as BA815 now was full. They booked us on SAS to Atlanta and then Delta to EWR arriving over 3 hours late to our final destination. During the long wait at the counter she apologized and said that there was nothing else we could have done, that this was an issue completely in the hands of British Airways. Now after claiming for compensation British Airways is saying that the issue was due to a third party "Air Data System Computer" handling the checkin. I cannot really understand that explanation as the check-in was done thru their designated check-in counter and british airways customer services / ticketing department said that this was a problem on their end. We had to run to catch the flight to Atlanta, luckily we made it, the extended timeline of the journey was not great as we have three kids and the youngest is only three and we had planned it origininally so that we would go thru immigration in EWR and then go direct to the accomodation giving the time difference. British Airways have paid the taxi from EWR to the Hotel but the have refused to pay the delay compensation so i would really appreciate your help as i dont believe that their explanation is something that falls out of their control. We booked the flight almost 10 months ahead of time and did everything they asked us to do to prepare for the flight.
- Copenhagen-Newark
- Economy
Chinwan K
Verified | Oct 15, 2024London-Los Angeles
Economy
Flight attendant on flight 135
My seat was 33H, flight attendant name is Alicia, when they served food I couldn't open the salad dressing, I waited for her to walk by and asked her if she open it for me she said she can't, next passenger cross the aisle who saw, offered to open it and he couldn't open it, passenger next to him was finally opened it. Ice cream was served, after I ate I waited quite a bit for someone to take it away and I remembered that passenger next to me put her food tray on the floor and FA picked it up, so I put the ice cream cup on the floor and placed my laptop on the food tray and plug power code on the bottom of the seat, she came by with trash bag and I asked her to get the ice cream cup on the floor as I couldn't get it with laptop on food tray and all the wire hanging, she looked at me and the ice cream cup then continue to walked past. I continued to use laptop for a while then it started to annoy me, I walked all the was to 1st class area looking for a senior crew, she wasn't available and a very nice male FA asked me what happened, I told him what happened and he apologized, I described what she looked like and asked for her name, he wanted take sure to give correct name and walked over to the far end, about 20 minutes later he came back and told me that he spoke with the FA Alicia, he said he asked what happened and she said 1. She didn't open the salad dressing because she has arthritis, * if she is not well enough to serve passengers then she shouldn't be working, she also could have that other male FA who was right behind her: bad answer. * on ice cream cup on the floor, Alicia told him that she doesn't pick trash off the floor, bad answer number 2, then why did she pick up food container off the floor left by my passenger to the left? A white lady. I am a gold AA member getting close to sapphire member, of all traveling i did with AA i have never experienced anything like this. A racist FA is only reasonable assumption.- London-Los Angeles
- Economy
- Desired solution
Other
Lillian C
Verified | Oct 12, 2024London-Miami
Economy
Technical problems
Mechanical Failure. Had to stay overnight with no access to luggage including medicines. Had to return next morning recheck in. Arrived following day, over 17 hours later- London-Miami
- Economy
Traci S
Verified | Oct 12, 2024Georgetown-Pittsburgh
Economy
Seats broken
2 of our Seats were broken! Middle seat to Miami the arm rest cap was broken offβ¦as if the middle seat is not bad enoughβ¦.first class seat to Pittsburgh had NO lock in place and was titled forwardβ¦.this along with the turbulence was no joke on the kneesβ¦.both full flightsβ¦.contacted AA air and was told sorry for inconvenience hereβs 2,500 air miles! Whereβs the safety concern for travelers β¦.are the seats not routinely checked?- Georgetown-Pittsburgh
- Economy
- Desired solution
Arshad M
Verified | Oct 11, 2024Mumbai-Springfield
Economy
Problems at airport
Flight delayed hence had to stay in London for 24 hours had to miss connecting flight and work schedule- Mumbai-Springfield
- Economy
Jeanmarie B
Verified | Oct 9, 2024Naples-Philadelphia
Economy
Problems at airport
No- Naples-Philadelphia
- Economy
Tameaka W
Verified | Oct 7, 2024Dallas-Fort Worth-Miami
Economy
Hurricane Threat
It is disheartening to see that, during a hurricane, the class of the ticket seems to matter more than the safety and well-being of your passengers. Being penalized for booking through a travel agent is particularly frustrating and feels unfair. I am especially disheartened to see that my family members, who chose a cheaper airline, received better treatment. They were at least given credit for future travel, whereas I was left in fear of losing the money I had saved for our 10-year anniversary trip. It's unfortunate that American Airlines did not consider providing at least a flight credit during such an unprecedented event.
- Dallas-Fort Worth-Miami
- Economy
- Desired solution
Gregory D
Verified | Oct 5, 2024London-Los Angeles
Economy
London Heathrow AirportI
Oct 3rd I was on a flight that was on BA from Glasgow to Heathrow. I was issued 2 tickets, one for BA I think flight 147 and AA;s ticket for Heathrow non stop to LAX. The flight landed early and was approximately 90 minutes before the scheduled departure on AA to LAX. I took the transfer bus to Terminal 5 then found that I had to take a bus to Terminal 3. I was diligent and got the buses as quick as possible. Once arriving in terminal free i was not allowed to go through security and was told I had to go to AA customer service. The lady, maybe Melissa was very helpful and told me that the flight was delayed until 2 PM but not for sure. She gave me an option to rebook another flight but in view of the fact that it was likely only a 1 1/2 hour delay I said I would stay on my scheduled flight, 137. I checked my hotmail and had an update sayihg that the flight was leaving at 2:40 but no gate was mentioned. AA didn't post what gate the flight would be on until after 2 PM and said "go to gate 22" I went to gate 22 and the passengers were told to wait in a room that was very crowed. About 15 minutes after going into the room for gate 22 aa called my name and said to go to the counter. I was close to the door to the gate and had to go through a crowd of people to get to the counter located at the other end of the room. When I got there I was told that I was downgraded to business because to seats in first class were broken. I complained because Im 70 years old, am traveling for business and have a bad back. I was told that I was downgraded regardless. I ask to talk a supervisor and was told to go to the other end of the room where the door was to get on the plane. The room was very crowed. When I got to the door and asked for the supervisor I was told to go back to the counter at the other end of the room again! The passengers were allow to board the plane so of course I could get through the crowd. I have had bad experiences before on AA and have avoided flyihg on AA for many years. I own a pharmaceutical company and constantly travel internationally of many airlines. Although I havent flown on AA much, I have had problems with AA in the past. I decided to use AA to go to London because AA has many flights and I know London's weather is unpredictable so I decided to try AA even though I have previously had bad experiences. I will avoid flying AA when possible and will complain on Tripadvisor. I checked Tripadvisor once I was on the plane and see that there were over 82,000 reviews and AA got a 3 out of 5 rating. It said that AA is known for mechanical malfunctions causing delays and poor customer service with many reviews that explained circumstances similar to mine. I want to help other passengers be aware of my experience to hopefully help improve AA's management policies, etc.- London-Los Angeles
- Economy
- Desired solution
Leroy C
Verified | Oct 5, 2024Madrid-San Sebastian
Economy
Successful claim
Technical problems
Connecting flight (MAD-EAS) was cancelled upon arrival at MAD. Iberia rebooked a flight to Pamplona (PNA). Travelled with a bicycle (large luggage), so was advised by Iberia Customer Service to rent a car and drive to EAS rather than fly to PNA, arriving late in evening, then rely on taxi or local transport to EAS. So did not fly final segment, but drove to EAS. Rental receipt and gas receipts attached.- Madrid-San Sebastian
- Economy
- Successful claim
Elizabeth W
Verified | Oct 3, 2024Barcelona-Dallas-Fort Worth
Economy
No reason given
Our flight was cancelled with no explanation, just hours before boarding. Being in a foreign country and coming off a cruise, we did not have many options other than to book a completely new flight and lose an additional day of travel, which cause issues with my work schedule and childcare arrangements.- Barcelona-Dallas-Fort Worth
- Economy
Peter L
Verified | Oct 3, 2024Athens-New York
Economy
Successful claim
No reason given
I had a 12:30PM direct business class flight leaving from ATH to JFK Flit AA 333. Im not sure what happened but the plane never arrived. I was re-directed to coach connecting through LHR to JFK on British Airways. Because of further delays in Athens I missed my connecting flight in LHR however I missed my flight because of further delays in Athens and I arrived at JFK at 11PM when I should have arrived at 4:20PM. I had meeting scheduled for Friday afternoon in New York and I missed my meeting because of the flight delays.- Athens-New York
- Economy
- Successful claim
Ivanisia S
Verified | Sep 28, 2024Boston-Miami
Economy
We lose the royal caribien cruise
Due to the flight being delayed by more than three hours, my husband and I missed boarding the Royal Caribbean ship. The plane was supposed to land at 12:00 pm in Miami and the ship would leave at 3:00 pm. However, the plane hovered in the air for more than 40 minutes waiting for permission to land, but then went to the West Palm Beach airport to refuel and stayed there for more than 2 hours. When we returned to Miami, it was already 4:05 pm and the ship had already set sail, leaving us very stressed and ruining our entire trip.
- Boston-Miami
- Economy
- Desired solution
Donald S
Verified | Sep 25, 2024Dallas-Fort Worth-Dublin
Economy
Agent at DFW rude and denied seat upgrade
Our trip was booked by a travel agency through our company. We later paid online to upgrade our seats. It stated that there was up to 6" more leg room, priority boarding, and complimentary cocktails. We paid for the upgrades for my wife and I for DFW-DUB and DUB-DFW. Total spent was $434.96. At DFW I asked the agent if we were getting the upgrade, and he laughed and rudely said we didn't pay to upgrade. He literally argued with me at the gate desk. Then he looked on my account and found where I had paid. He said you paid for an upgrade that doesn't exist so request a refund upon your return. The seats we already had were in the same section as the ones we "upgraded" to. There were over 80 people from our company on this trip, most left the next day. Everyone sat in the same section and had the same seats. We literally could have sat in the same seats and kept our money. No mention of free cocktails, no preferred or priority boarding and the same leg room. Yet, American refuses to issue a refund. They claim we were in "extra" main cabin seats. Then we already were before the "upgrade." In addition, no one has bothered to apologize for the rude behavior of the gate agent. It was embarrassing.- Dallas-Fort Worth-Dublin
- Economy
- Desired solution
Refund
Apology / Voucher
Emily A
Verified | Sep 25, 2024Nashville-Montego Bay
Economy
DAMAGED LUGGAGE x 2
On July 22 we flew from BNA to MBJ TWO LARGE hardshell suitcases were damaged beyond use. I have communicated with American Airlines since July 22 in regard They have been of zero help They are ignoring me Within your own fine print customers are refunded for damaged bags. American has not allowed me to file a claim so I can not finish paperwork via online. I have resorted here to communicate as reps have not responded by email. We paid over $600 in luggage fees. And $200 worth of luggage was destroyed. We have photos to prove. Weβve spent $800 in all and not a single employee has helped. When we tried to file a claim in the baggage dept office within the airport they directed us to QR CODE. Upon leaving the airport we tried to access the QR code and IT DOES NOT WORK. Nor does it allow customers to file a complaint without a reference number which the AA staff at the airport would not give to us bc they barely spoke to us and pointed at a QR sign and said βUSE THATβ. HORRIBLE CUSTOMER SERVICE to the point we will not choose American in the future if one from AA does not get back with us, give us a reference # and help us with this claim. Beyond ridiculous itβs taken over 2 months for some help. DO BETTER.
- Nashville-Montego Bay
- Economy
- Desired solution
Refund
Krishna S
Verified | Sep 20, 2024London-Chicago
Economy
Successful claim
Don't remember
I was scheduled to AA flight 91. This was scheduled to leave on September 1st at 2:25pm. The flight was delayed to September 2nd at 8 am, over a 17 hour delay. I was rescheduled to AA flight 99 and took that at 8:10 am on September 2nd. I missed my bus after the flight worth 62 dollars, and had to reschedule many events and meetings. I lost around a 100 euros total. The Airlines did not give me anything as compensation.- London-Chicago
- Economy
- Successful claim
Melissa C
Verified | Sep 16, 2024Rome-Philadelphia
Economy
Rome- Business seat would not recline
Before boarding flight in Rome, My husband was told his business class lie-flat seat was broken and would not recline at all. Plane was sold out and to request compensation upon return. At first we received just an apology. After another email, received $500 travel voucher. I would think a better compensation would be the difference in fare between basic economy and business class. He paid $3282 for premium economy to Rome and business class return. I keep sending emails and have yet to get another response. Iβm miffed.- Rome-Philadelphia
- Economy
- Desired solution
David S
Verified | Sep 15, 2024Providence-Dallas-Fort Worth
Economy
Lost wallet on AA 1877
Wallet was found in Omaha Nebraska. Was to be sent to DFW headquarters. I have called daily and no one seems interested in finding my wallet at DFW. I really need the contents of the wallet. Please expedite!! David Stovall 817-994-1300.@- Providence-Dallas-Fort Worth
- Economy
- Desired solution
Other
Rebecca D
Verified | Sep 8, 2024Dublin-Chicago
Economy
Successful claim
No reason given
July 31st we electronically checked in for our 9:30am August 1st flight returning to Chicago from Dublin. Prepared luggage, had dinner and went to sleep with early alarm set for August 1st. Awoke on August 1st, finished packing and was leaving hotel room to get into taxi at 6:30am when noticed flight was cancelled. AA had sent an email at 7:54pm Chicago time - 1:54am Dublin time (when we were asleep). AA offered to rebooked us for two days later same seating section. We checked that no other direct flights available before hand. Luckily hotel was able to accommodate us staying two more nights (at higher rate). American airline did not provide any direction on compensation or next steps regarding the delay, nor reason for delay. Just offered to rebook at no charge. Pilot apologized for delay that many passenger's experienced and said they appreciated our business & inconvenience. No other comment on the two day delay and again no reason provided. We were fortunate to be able to navigate this delay without having to haul suitcases around Dublin wondering what to do or how to cover the extra cost. Even though we are Americans living in America, and flying on an American Airlines, the EU261 laws indicate American Airlines could be responsible to compensate us for these extra unexpected expenses. On August 9th, AA still had no notes in their file regarding the reason for the delay. Their representatives said we needed to email the airline, or file a complaint to maybe be considered for reimbursement. We are hoping you can assist us to take a bite out of these unplanned expense that incurred due to the Airline cancellation. Thank you, Rebecca and Terry Dunleavy- Dublin-Chicago
- Economy
- Successful claim
Kristy D
Verified | Sep 7, 2024Salt Lake City-London
Economy
Influence by other flights
Damaged luggage, missed connecting flights going to and from missed cruise ship due to deal at, missed an extra day of work due to no flights home.- Salt Lake City-London
- Economy
Robert L
Verified | Sep 6, 2024Phoenix-Santa Barbara
Economy
5 hour plus delay at Phoenix airport for Flight #1511 to S.B
Beyond the worst experience: consider three gate changes, three different airplanes, a series of foreseeable maintenance failures indicating that American Airlines is not properly maintaining its planes. At the same, the company is making record corporate profits. This was to be a 5 pm flight that will now not leave not before 10 pm. Staff at Phoenix airport says this is NOT uncommon. American flight experiences like this make Greyhound Bus travel feel luxurious. Robert Isom is CEO of American Airline and needs to answer for so many failures. By the way, AA complaint system says it's not compensating passengers some of whom have left the airport. This I believe is illegal as compensation is due after 3 hours. This was our connecting flight from Albuquerque that left at 3:45, meaning we are delayed longer by American than it would have taken to drive. We will be lucky if we land before midnight.- Phoenix-Santa Barbara
- Economy
- Desired solution
Deborah R
Verified | Sep 5, 2024London-Philadelphia
Economy
Don't remember
American Airline did not offer any compensation for disrupted flight. Flight was delayed over 5 hours with no explanation and no weather issues.- London-Philadelphia
- Economy
Brent D
Verified | Sep 4, 2024Salt Lake City-London
Economy
Influence by other flights
7/28 Flying home after trip LHR-ORD Flight #BA0295 Delayed 2 hours due to Mechanical issues AA7004 British Airways, 11:05-1:45pm Missed the connecting flight they had booked up due to flight delays and mechanical issues Flight 6193 ORD-SLC 4:55pm-7:27pm Skywest airlines as American Airlines AA3152 No Flights are available for them to put us on until the next day. Had to stay another night in a hotel due to no flights available Hotel stayed at Hyatt Regency- Luggage Was Damaged in Flight Booked on Flight United Airlines 7/29/24 ORD-SLC 9:07am-11:37am Receipts submitted are for hotel that we were put on because there were no flights available until next day. The Fee charged $68.08, Water of $5.51, Hyatt Breakfast of $11.51 because they require tips, $15.00 extra day of Parking at SLC airport which we would have been home the day before. The Oversized Baggage we had to pay for all over again 2 Qty bags @ $176 each so $352.00 even though we had already paid for it the day before. They charged us again for New Flight saying we would have to submit to be reimbursed flying from ORD- SLC. Did not arrive to destination until a day later, the airfline stated no other flights that day. They did shuttle us to Hyatt and put us in a hotel but not everything was covered. If we would have been home we would not have incurred other food charges, Luggage fees all over again, an extra day of parking at airport. We missed out an entire day of work for both of us which we had to take off, pay extra fees we would have not had too. Etc.. We lost out on allot of monies due to this delay.- Salt Lake City-London
- Economy
Max S
Verified | Sep 2, 2024Charlotte-Rome
Economy
My AA flight #720 on September 01 was cancelled
AA cancelled my flight #720 on September 01 without any explanation as to why the flight was cancelled and also informed me rebooking was not possible. I contacted the AA customer service several times to get a reason for the cancellation and no one with American Airlines will give me the reason.- Charlotte-Rome
- Economy
- Desired solution
Other
Shirley L
Verified | Aug 31, 2024Miami-New York
Economy
MIA airport. AA605. Shaun #744290
I was forced to tag/check in my carry on luggage before I boarded which is fine. While we were waiting to board the guy standing behind me had the same problem and he refused to send in his luggage even though it was also tagged. He then said he is a platinum member even though heβs also in the same boarding group 9 as me. The pilot of the flight was standing next to him and said okay itβs fine. I heard it and turned around and said thats very unfair why certain customers are able to have exceptions and not have to check in their carry on even though they are tagged but others do. The pilot responded by telling me βyou have to follow the rulesβ. I then said itβs crazy we have these kind of classes and people are given exceptions when I know there are spaces in the cabin. He said βyou seem agitated and can not fly on this flightβ. There was no violence or other conversations involved. The assistant heard it and forced to take my boarding pass off my hand. I refused and boarded. The pilot then asked the manager to come to me and ask me to get off the plane. After I sat down in my seat I saw there were many carry on spaces still in cabin above me. After a few minutes of me refusing to get off the plane because Iβm not sure what I did wrong the manager threatened to call the police and said I was holding everyone back. I had a 3yrs old toddler with me and they forced our entire family off the plane. I donβt know what this is other than outright discrimination. Discrimination against minorities and discrimination against non priority customers. Why should a plaitnum member in group 9 not have to check in his bag even though it was tagged but others do? Why does the pilot abuse his discretion and claim βI yelled at himβ when I simply was trying to complain about the airline policy? The pilot name is Shaun and batch number 744290. I have never been treated by this kind of behavior who thinks heβs above all. More importantly how is he able to fly the plane when heβs the one being so emotional?- Miami-New York
- Economy
Anne P
Verified | Aug 28, 2024Boston-Nice
Economy
Successful claim
No reason given
To; Air Advisor Please read this letter in its entirety as we have several concerns. The following transpired in our efforts to travel from Boston, Massachusetts, USA to Nice, France, a trip that was scheduled to leave Boston on June 30, 2024 in the evening and arrive in Nice, France on Jul 1, 2024 the following morning. On June 30, 2024 were notified at 11:00 AM by American Airlines that our Flights #1037 from Boston to Philadelphia & #746 from Philadelphia were CANCELED. When we called and spoke with American Airlines on June 30, 2024 AT APPROXIMATELY 11:30 AM, they assured us that flight 746 was canceled. While on the phone with the Customer Service Agent (CSA), I told her that as we were speaking the 2 websites that I was looking at (Philadelphia International Airport and Flight Aware) were showing the flight was showing βAS SCHEDULEDβ to depart at 9:10 PM that evening. The CSA insisted that the screen she was looking at was showing it as CANCELED. We learned later that Flight #746 was in fact NOT canceled but departed five hours late. We took the Customer Service Agent from American Airlines at her word, and therefore did not attempt to find another way to reach Philadelphia that afternoon. Our original flights on June 30, 2024 with American Airlines were RESCHEDULED for the next day, twenty four hours later on July 1, 2024. These are the same flight numbers as 24 hours earlier. Flight #1037 from Boston to Philadelphia & #746 from Philadelphia to Nice on American Airlines. On July 1, 2024 at approximately 2:00 PM, we were contacted by American Airlines and advised that our Flight # 1037 Boston to Philadelphia scheduled to depart at 6:10 PM was canceled/rescheduled to later that night. As a result we would not arrive in Philadelphia until after our connecting Flight # 746 from Philadelphia to Nice was scheduled to depart. I immediately contacted American Airlines by phone to advise them that the Flight changes would result in us missing our connection. The Customer Service Agent (CSA) re-booked us on British Airways Flights that night from Boston to London/Heathrow Airport and from London to Nice, France. Those British Airways Flights were Boston to London Flight # 212 on July 1, 2024 & London to Nice France Flight #346 on July 2, 2024. We boarded our 2nd RESCHEDULED British Airways Flight #212 from Boston on British Airways flight and landed in Heathrow Airport at 0630 hours on July 2, 2024, as scheduled. Our British Airways Flight # 346 from London to Nice was scheduled for 9:25 AM. At approximately 08:30 hours we learned this flight was CANCELED. We immediately went to British Airways Customer Service in the Terminal and were advised by a Customer Service Agent named Amin, that the next available flight he could put us on was Flight # 354 at 1530 hours that afternoon. Since that was our earliest option he booked us on that flight. After arriving from an overnight flight and not having slept, we waited in the terminal for a total of nine hours until our next Flight #354 at 15:30 hours. We went to the Gate for Flight #354 at approximately 14:45 hours and sat to wait for Boarding. As we were sitting there, a British Airways Gate Attendant named Bashjwa (not sure if spelling is correct because it was on his name tag and difficult to read), walked up and stood over my wife in an intimidating manner and told her he wanted to see her Boarding Pass. She complied. He then told her she MUST check her carry on because she was not in the first 3 Boarding Groups. It should be made clear that the BA Gate Agent did not ask politely for her Boarding Pass, he demanded that she produce it! He also told her she MUST check her Carry on. At this time my wife who is a very small and soft spoken person, asked that she not check her carry on because at this point we had had 5 flights canceled in the last 2 days and we had to pick up our rental car and drive 2.5 hours to our hotel at night after being awake for over 24 hours since the night before. Waiting for our checked bags would delay us even longer. The BA Gate Agent Mr Bashjwa, then insisted that she/we must check our Carry On and our circumstances did not matter. I was sitting next to my wife and listening to the conversation, I then reiterated to the Gate Agent that we were very tired and wanted to disembark the plane as soon as we landed so we could get to our destination. He looked at me and said we MUST check our bags. I then responded that we did not want to do that. He told me to go over to the BA Gate Agent at the desk and βTalk to Himβ. He did not tell me his name nor what to ask him. I found this to be disrespectful and unprofessional. When I went to the desk the BA Gate Agent, whose name tag appeared to say Shaz on it, asked me what I wanted, I told him his partner told me I HAD to talk to him. He responded βAbout what?β So, I had to explain to him in detail what his partner and my wife and I had talked about in regards to checking our Carry On bags. He then told we MUST check our Carry on luggage. He said if we did not do so we would cause the plane to be delayed. I then explained to him why we did not want to, that we had had 5 flights canceled and had to stay in the airport all day and we still had to pick up our rental car and drive 2.5 hours. He responded you MUST check your carry on bags. I told him I did not wish to do so. He then responded, βWE WILL SEE WHEN YOU GET BACK UP HEREβ. By the manner in which he said this, it was clear to me that this was intended as a threat. When it was time to board and they called our Group, I showed my Boarding Pass to BA Gate Agent, Bashjwa, at the beginning of entry line. He looked at me, made eye contact and called me by my name, then looked at me again. At the time I did not know why, but soon learned. When we got to the gate to pass through and were scanned our boarding passes, the light turned red and did not permit us to enter through the gate to get on the plane. We then had to talk with the BA Gate Agent Shaz and he said βYOU HAVE BEEN REMOVED FROM THE FLIGHTβ. We asked why and he did not say why except, βIt happens sometimes.β We again asked why and he said that the person (Amin) who had re-booked us at 0830 hours had forgotten to check a Box in the computer which in turn nullified our tickets. BA Gate Agent Shaz, made no attempt to resolve the situation which he called an error by Customer Service Agent Amin. At this time my wife started to cry and was upset, which is very uncharacteristic of her. We were exhausted and in shock as to what had just happened. Seeing my wife in tears was difficult for me, but I said nothing and walked to the other side of the gate area to take a deep breath and keep composed. I knew there was nothing I could do about what had just happened to us and I was concerned for my wife. I told both BA Gate Agents Shaz and Bashjwa, that what they had just KNOWINGLY and WILLFULLY done to my wife and I was an intentional act. I asked them for their names and their titles and advised them I would be filing a complaint with British Airways. They REFUSED my request for their identifying information. I find it odd that at no time did they attempt to rectify what they insisted was a clerical error made by the Customer service Agent Amin. Why would they not do that? This raises the questions, how did the boarding passes get printed in the first place if there was a clerical error and if it was just a clerical error why couldnβt the gate agent quickly correct it? Is it the policy of British Airways to force every single passenger in lesser boarding groups to check their carry on bags? When our flights were booked the British Airways Policy stated we were entitled to a Carry on , which we understood to be correct and valid. There was no mention that we would HAVE to check our carry on bags, let alone be removed from a flight for not doing so. In the past, on other airlines, there has been a public announcement at the gate asking for volunteers to check carry on bags at no charge and we have done so willingly. In this instance, it was demanded that we check our carry-ons in an intimidating manner and threatened after not wishing to comply due to our extenuating circumstances. At this time after having our 6TH FLIGHT CANCELLATION within 48 hours for the original flights, we were at a loss of what we should do next. We walked over to BA Customer Service to explain what had just occurred. The 2 BA Gate Agents Shaz and Bashjwa followed us as if to try to intimidate us or the Customer Service Agents behind the desk that we were talking with. The Customer Service Personnel were very kind and understanding, especially Luis. They booked us on the next Flight BA #356 to Nice scheduled to leave at 1735 hours arriving in Nice at 2040 hours. While we were being re-booked, I asked Luis for the names of the BA Gate Agents for Flight # 354 and that I wished to file a complaint. Luis did not give me their names, nor was I advised how I could file a complaint. I must say that Luis was very kind and very professional during my interaction with him, but I was not given the information I requested. After we had received our NEW Booking passes, Luis offered to take us to the British Airways Lounge so we could relax and have some refreshments while we waited for Flight # 356. I thanked him for his offer, but after what had just occurred , I told him I did not feel comfortable accepting any gratuity from British Airways. As we stood there in the terminal we were both still in shock at what had just happened to us and were contemplating aborting our vacation and asking British Airways to put us on a flight back to Boston. We had had six flights canceled in less than 48 hours, not slept in 27 hours and were exhausted and then intentionally removed from a flight because we did not wish to check our carry on bag! After a few minutes, I realized that I still did not know the names and titles of the BA Gate Agents so that I could file a complaint. So I went back over to BA Customer Service and asked to speak with a person in a Supervisory position. I was then led to another part of the terminal where I was introduced to BA Supervisor Alexandra Wilks who worked in Operations. She seemed to be aware of our situation and I explained to her that we believed we had wrongly been removed from our flight for not wanting to check our carry on bags and then being told it was the result of a clerical error. I stated that I wanted to make a complaint about the actions of the BA Gate Agents and I did not wish this to happen to us or someone else in the future. She assured me that the incident would be looked into and corrective action would be taken. She personally walked us to our next gate and made sure that would be on the next flight. She was very professional and responsive to our situation. I gave her my contact information. As of this moment I have not heard what corrective action was taken, and we still do not know the actual correct names of the BA Gate agents. The information we have is from name tags during a very disappointing and stressful experience. Our BA Flight # 356 connecting flight on July 2, 2024 landed in Nice at 8:40 pm. After picking up our Rental Car we arrived to our hotel at 12:45 am on WEDNESDAY, July 3, 2024, having had to drive in the dark for over two and a half hours. We were now into our 3rd calendar day after our original date of departure on June 30, 2024. We completely missed our first night at our Hotel on July 1, 2024, which we have been charged for by the Hotel. I am a Retired Law enforcement Officer serving for 35 years and my wife is a retired Nurse who served for 43 years. Both of us have served in Supervisory positions and understand the process of supervising employees. What happened to us by the British Airlines Gate agents was unprofessional and inexcusable and should not happen to someone else in the future. We would like to receive a response from American Airlines as to what American Airlines and British Airways has done to insure this does not happen in the future to someone else. Robert and Anne Patey anne_patey@hotmail.com T- 617-519-6419 USA- Boston-Nice
- Economy
- Successful claim
Robert P
Verified | Aug 28, 2024Boston-Nice
Economy
Successful claim
No reason given
To; Air Advisor Please read this letter in its entirety as we have several concerns. The following transpired in our efforts to travel from Boston, Massachusetts, USA to Nice, France, a trip that was scheduled to leave Boston on June 30, 2024 in the evening and arrive in Nice, France on Jul 1, 2024 the following morning. However, we did not arrive at our destination until 3 calendar days later, on July 3, 2024. On June 30, 2024 were notified at 11:00 AM by American Airlines that our Flights #1037 from Boston to Philadelphia & #746 from Philadelphia were CANCELED. When we called and spoke with American Airlines on June 30, 2024 AT APPROXIMATELY 11:30 AM, they assured us that flight 746 was canceled. While on the phone with the Customer Service Agent (CSA), I told her that as we were speaking the 2 websites that I was looking at (Philadelphia International Airport and Flight Aware) were showing the flight was showing βAS SCHEDULEDβ to depart at 9:10 PM that evening. The CSA insisted that the screen she was looking at was showing it as CANCELED. We learned later that Flight #746 was in fact NOT canceled but departed five hours late. We took the Customer Service Agent from American Airlines at her word, and therefore did not attempt to find another way to reach Philadelphia that afternoon. Our original flights on June 30, 2024 with American Airlines were RESCHEDULED for the next day, twenty four hours later on July 1, 2024. These are the same flight numbers as 24 hours earlier. Flight #1037 from Boston to Philadelphia & #746 from Philadelphia to Nice on American Airlines. On July 1, 2024 at approximately 2:00 PM, we were contacted by American Airlines and advised that our Flight # 1037 Boston to Philadelphia scheduled to depart at 6:10 PM was canceled/rescheduled to later that night. As a result we would not arrive in Philadelphia until after our connecting Flight # 746 from Philadelphia to Nice was scheduled to depart. I immediately contacted American Airlines by phone to advise them that the Flight changes would result in us missing our connection. The Customer Service Agent (CSA) re-booked us on British Airways Flights that night from Boston to London/Heathrow Airport and from London to Nice, France. Those British Airways Flights were Boston to London Flight # 212 on July 1, 2024 & London to Nice France Flight #346 on July 2, 2024. We boarded our 2nd RESCHEDULED British Airways Flight #212 from Boston on British Airways flight and landed in Heathrow Airport at 0630 hours on July 2, 2024, as scheduled. Our British Airways Flight # 346 from London to Nice was scheduled for 9:25 AM. At approximately 08:30 hours we learned this flight was CANCELED. We immediately went to British Airways Customer Service in the Terminal and were advised by a Customer Service Agent named Amin, that the next available flight he could put us on was Flight # 354 at 1530 hours that afternoon. Since that was our earliest option he booked us on that flight. After arriving from an overnight flight and not having slept, we waited in the terminal for a total of nine hours until our next Flight #354 at 15:30 hours. We went to the Gate for Flight #354 at approximately 14:45 hours and sat to wait for Boarding. As we were sitting there, a British Airways Gate Attendant named Bashjwa (not sure if spelling is correct because it was on his name tag and difficult to read), walked up and stood over my wife in an intimidating manner and told her he wanted to see her Boarding Pass. She complied. He then told her she MUST check her carry on because she was not in the first 3 Boarding Groups. It should be made clear that the BA Gate Agent did not ask politely for her Boarding Pass, he demanded that she produce it! He also told her she MUST check her Carry on. At this time my wife who is a very small and soft spoken person, asked that she not check her carry on because at this point we had had 5 flights canceled in the last 2 days and we had to pick up our rental car and drive 2.5 hours to our hotel at night after being awake for over 24 hours since the night before. Waiting for our checked bags would delay us even longer. The BA Gate Agent Mr Bashjwa, then insisted that she/we must check our Carry On and our circumstances did not matter. I was sitting next to my wife and listening to the conversation, I then reiterated to the Gate Agent that we were very tired and wanted to disembark the plane as soon as we landed so we could get to our destination. He looked at me and said we MUST check our bags. I then responded that we did not want to do that. He told me to go over to the BA Gate Agent at the desk and βTalk to Himβ. He did not tell me his name nor what to ask him. I found this to be disrespectful and unprofessional. When I went to the desk the BA Gate Agent, whose name tag appeared to say Shaz on it, asked me what I wanted, I told him his partner told me I HAD to talk to him. He responded βAbout what?β So, I had to explain to him in detail what his partner and my wife and I had talked about in regards to checking our Carry On bags. He then told we MUST check our Carry on luggage. He said if we did not do so we would cause the plane to be delayed. I then explained to him why we did not want to, that we had had 5 flights canceled and had to stay in the airport all day and we still had to pick up our rental car and drive 2.5 hours. He responded you MUST check your carry on bags. I told him I did not wish to do so. He then responded, βWE WILL SEE WHEN YOU GET BACK UP HEREβ. By the manner in which he said this, it was clear to me that this was intended as a threat. When it was time to board and they called our Group, I showed my Boarding Pass to BA Gate Agent, Bashjwa, at the beginning of entry line. He looked at me, made eye contact and called me by my name, then looked at me again. At the time I did not know why, but soon learned. When we got to the gate to pass through and were scanned our boarding passes, the light turned red and did not permit us to enter through the gate to get on the plane. We then had to talk with the BA Gate Agent Shaz and he said βYOU HAVE BEEN REMOVED FROM THE FLIGHTβ. We asked why and he did not say why except, βIt happens sometimes.β We again asked why and he said that the person (Amin) who had re-booked us at 0830 hours had forgotten to check a Box in the computer which in turn nullified our tickets. BA Gate Agent Shaz, made no attempt to resolve the situation which he called an error by Customer Service Agent Amin. At this time my wife started to cry and was upset, which is very uncharacteristic of her. We were exhausted and in shock as to what had just happened. Seeing my wife in tears was difficult for me, but I said nothing and walked to the other side of the gate area to take a deep breath and keep composed. I knew there was nothing I could do about what had just happened to us and I was concerned for my wife. I told both BA Gate Agents Shaz and Bashjwa, that what they had just KNOWINGLY and WILLFULLY done to my wife and I was an intentional act. I asked them for their names and their titles and advised them I would be filing a complaint with British Airways. They REFUSED my request for their identifying information. I find it odd that at no time did they attempt to rectify what they insisted was a clerical error made by the Customer service Agent Amin. Why would they not do that? This raises the questions, how did the boarding passes get printed in the first place if there was a clerical error and if it was just a clerical error why couldnβt the gate agent quickly correct it? Is it the policy of British Airways to force every single passenger in lesser boarding groups to check their carry on bags? When our flights were booked the British Airways Policy stated we were entitled to a Carry on , which we understood to be correct and valid. There was no mention that we would HAVE to check our carry on bags, let alone be removed from a flight for not doing so. In the past, on other airlines, there has been a public announcement at the gate asking for volunteers to check carry on bags at no charge and we have done so willingly. In this instance, it was demanded that we check our carry-ons in an intimidating manner and threatened after not wishing to comply due to our extenuating circumstances. At this time after having our 6TH FLIGHT CANCELLATION within 48 hours for the original flights, we were at a loss of what we should do next. We walked over to BA Customer Service to explain what had just occurred. The 2 BA Gate Agents Shaz and Bashjwa followed us as if to try to intimidate us or the Customer Service Agents behind the desk that we were talking with. The Customer Service Personnel were very kind and understanding, especially Luis. They booked us on the next Flight BA #356 to Nice scheduled to leave at 1735 hours arriving in Nice at 2040 hours. While we were being re-booked, I asked Luis for the names of the BA Gate Agents for Flight # 354 and that I wished to file a complaint. Luis did not give me their names, nor was I advised how I could file a complaint. I must say that Luis was very kind and very professional during my interaction with him, but I was not given the information I requested. After we had received our NEW Booking passes, Luis offered to take us to the British Airways Lounge so we could relax and have some refreshments while we waited for Flight # 356. I thanked him for his offer, but after what had just occurred , I told him I did not feel comfortable accepting any gratuity from British Airways. As we stood there in the terminal we were both still in shock at what had just happened to us and were contemplating aborting our vacation and asking British Airways to put us on a flight back to Boston. We had had six flights canceled in less than 48 hours, not slept in 27 hours and were exhausted and then intentionally removed from a flight because we did not wish to check our carry on bag! After a few minutes, I realized that I still did not know the names and titles of the BA Gate Agents so that I could file a complaint. So I went back over to BA Customer Service and asked to speak with a person in a Supervisory position. I was then led to another part of the terminal where I was introduced to BA Supervisor Alexandra Wilks who worked in Operations. She seemed to be aware of our situation and I explained to her that we believed we had wrongly been removed from our flight for not wanting to check our carry on bags and then being told it was the result of a clerical error. I stated that I wanted to make a complaint about the actions of the BA Gate Agents and I did not wish this to happen to us or someone else in the future. She assured me that the incident would be looked into and corrective action would be taken. She personally walked us to our next gate and made sure that would be on the next flight. She was very professional and responsive to our situation. I gave her my contact information. As of this moment I have not heard what corrective action was taken, and we still do not know the actual correct names of the BA Gate agents. The information we have is from name tags during a very disappointing and stressful experience. Our BA Flight # 356 connecting flight on July 2, 2024 landed in Nice at 8:40 pm. After picking up our Rental Car we arrived to our hotel at 12:45 am on WEDNESDAY, July 3, 2024, having had to drive in the dark for over two and a half hours. We were now into our 3rd calendar day after our original date of departure on June 30, 2024. We completely missed our first night at our Hotel on July 1, 2024, which we have been charged for by the Hotel. I am a Retired Law enforcement Officer serving for 35 years and my wife is a retired Nurse who served for 43 years. Both of us have served in Supervisory positions and understand the process of supervising employees. What happened to us by the British Airlines Gate agents was unprofessional and inexcusable and should not happen to someone else in the future. We would like to receive a response from American Airlines as to what American Airlines and British Airways has done to insure this does not happen in the future to someone else. Robert and Anne Patey rpatey1953@yahoo.com T- 617-519-6418 USA- Boston-Nice
- Economy
- Successful claim
Maria Lourdes F
Verified | Aug 26, 2024London-Los Angeles
Economy
Problems at airport
Our flight was delayed that causes us to be late to our connecting flight from Heathrow to LAX. Our flight to LAX was supposedly departs at 11:15 am of Aug 11, 2024, but because we got there around 11:10 am, we werenβt able to make it. We still have to go through customs and other necessities including the wait and the line.- London-Los Angeles
- Economy
Sabrina T
Verified | Aug 26, 2024Grand Rapids-Dallas-Fort Worth
Economy
Complaint Regarding Unpleasant Experience at Grand Rapids Ai
Dear American Airlines Customer Service, I am writing to express my disappointment and frustration with the service my family and I received on our recent flight from Grand Rapids to Dallas on August 25, 2024. My husband, my three-year-old, my one-year-old, and I were checking in at the counter when we encountered an unpleasant experience with Miss Yvonne Grady. While preparing to check in, I placed three magazines into one of the car seat bags. Miss Grady informed me that this was not allowed, claiming that nothing could be added to car seat bags. I explained that, in my many experiences flying with American Airlines, I have frequently placed diapers or other lightweight items in the car seat bags and had never been told this was against the rules. Miss Grady responded with a negative attitude and stated, "we do things right at Grand Rapids." Despite my attempts to clarify and understand the policy, Miss Grady continued to address the situation with hostility, making a scene that embarrassed us in front of other passengers and caused distress to my young children. I felt humiliated by the way she handled the situation. We were checking in four items: one suitcase, one gift box, and two bags with car seats β none as "free" items. Ultimately, we were not doing anything wrong, correct? Miss Grady did not offer any apology for the confusion or her unkind behavior. As loyal AAdvantage Platinum members who regularly fly with American Airlines, we were very disappointed by this experience. We believe that clear communication and professionalism should always be a priority, especially when dealing with families traveling with young children. I kindly request that you look into this matter and provide clarity on your policy regarding car seat bags. More importantly, I hope appropriate steps are taken to ensure such experiences do not happen to other passengers in the future. Thank you for your attention to this matter. I look forward to your response. Sincerely, Sabrina Terada- Grand Rapids-Dallas-Fort Worth
- Economy
Heather A
Verified | Aug 25, 2024Dallas-Fort Worth-Fresno
Economy
Delayed flight, had to stay in a hotel
On July 20, 2024, our AA flight #2472 (DFW to FAT) was continually delayed because AA personnel had not shown up. After many hours of waiting, we were told that the flight was canceled and rescheduled for the next day. At a very late hour, we were able to stay in an airport Hyatt. At this time we are having difficulty making contact with a real person at American Airlines to see about a USD reimbursement for the hotel room and breakfast. We made the attempt the next day at the airport but the AA representative said that we needed to contact online, as our complaint was about a flight from the previous day. She was not helpful, sympathetic, or friendly. We will continue to attempt contact with AA.- Dallas-Fort Worth-Fresno
- Economy
- Desired solution
Expenses reimbursement
Erika P
Verified | Aug 25, 2024Los Angeles-New York
Economy
Disabled
I am disabled and had knee surgery and hip replacement ask at counter for aisle seat had me in middle seat 15b and my minor was also seated away from me at 22b female . Did not change seat they spoke to Raquel horrible service- Los Angeles-New York
- Economy
- Desired solution
Refund
Jane R
Verified | Aug 23, 2024Toronto-New York
Economy
Pearson to LGA
My flight was cancelled with very little notice. I had to take a 12 hour train rife bc there were NO flights until days later. Even flights available were layovers of 8 plus hours to get to nyc from toronto.- Toronto-New York
- Economy
- Loss: β¬350
- Desired solution
Gary Gordon
Verified | Aug 23, 2024Charlotte-Vancouver
Economy
Flight 1817 from Charlotte to Vancouver. was divert to ORD
On July 3 my flight was diverted to ORD for mechanical issues. Reboarded 20 hours later. Paid for hotel room and lost excursion because we got to Vancouver 20 hours late.. Need help getting flight logs so I can claim insurance benefits. Can't contact a live person by phone. Got a $12 food voucher for the wait. SO gernerous.- Charlotte-Vancouver
- Economy
- Desired solution
Yue X
Verified | Aug 9, 2024Charlotte-New York
Economy
Flight was delayed according to pilot destination airport sh
Were boarding ontime, as soon as all passengers were in the plane, pilot announce destination airport is shut down and cannot take off. It will be an hour before getting an updates. As an hour passed by pilot announce another update that cannot depart for another hour.- Charlotte-New York
- Economy
- Desired solution
Refund
Joan C
Verified | Aug 9, 2024Los Angeles-London
Economy
Don't remember
The flight from Boston to London was scheduled for departure at 7:00 PM local time(Boston) on July 14, 2024 and for landing at 6:50 AM local time (London) on July 15th. With the delay, I landed in London around 11:00 AM local time (London). This was a connection flight and the delay caused me to miss my scheduled flight to Tirana, Albania which I didn't end up taking until the next morning. The reason for the delay was said to be a late incoming fllight. The delay caused me to spend so many extra hours in airports, +3 hours in Boston, 6+ hours in Heathrow, and also eventually led to me having to spend a night in London which I was never planning to. Flying alone this caused me and my family which was waiting for me in Albania much distress. Eventually it led to be landing in Albania a day later than expected and shortening my vacation by a while day.- Los Angeles-London
- Economy
William B
Verified | Aug 8, 2024West Palm Beach-Raleigh-durham
Economy
No Help at Palm Beach International Airport
Flight was cancelled due to hurricane. However, the counter staff didn't want to help anyone rebook and they were extremely rude and unprofessional. I believe they actually hate the customers and hate their job.- West Palm Beach-Raleigh-durham
- Economy
- Desired solution
Refund
Anonymous member
Verified | Aug 8, 2024Akron-Sarasota
Economy
A delay caused by a person missing the flight
We boarded and sat on the tarmac for just over an hour which caused us to miss our connecting flight. We sat in Reagan International for 7 HOURS. Our 4.5 hour trip to Florida turned into 15 hours and we missed and entire day of our vacation. We should've landed in Florida at approximately 11 am we ended up landing at 9:40 pm. American Airlines only wants to give a $50 trip credit for another ticket with them!- Akron-Sarasota
- Economy
Daniel T
Verified | Aug 8, 2024Phoenix-Birmingham
Economy
Flight cancelled and baggage damaged
Prior to boarding Flt AA520 at Phoenix, AZ, an announcement was made the flight was full. An announcement was made asking for individuals to volunteer to give up their seat for a $625 travel credit. Myself and two other ladies volunteered. Myself and another lady were informed that we could take the next Flt AA1146. However as the last passengers were loaded we were informed that there were seats and we needed to board. Upon arrival in Dallas, I had to travel from C to B for my connecting flight. When I got there to B40 to heck in, I was informed that I was not on the flight. I was told my reservation had be cancelled and my seat had been filled. I asked for a supervisor. I was informed that I needed to walk to B18. After arriving at B18, I was told there was nothing I could do. I was informed that they could place me on a standby list for the next and final flight but it was also full. I asked to speak to a supervisor. I finally spoke with a supervisor and was told there was nothing she could do. She was rude and instructed me I needed to return to B40 and see a supervisor there. Upon return, I spoke with a supervisor who took my checked baggage number from me. He issued me a boarding pass for the next flight and told me there was nothing he could do. He said my baggage should go to Birmingham and I could retry it from the baggage after I arrived on the next flight. I asked for my check baggage number back and he just walked away. Finally boarding began for the flight I had originally booked. I showed them my QR Code for the 4th time and stated I did not know why they cancelled my flight but I had been assigned to seat 11D originally when I booked my reservation. They told me I needed to have a seat and they would call me if there was an available seat. Then they started announcing names from the stand by list. They called four names. I explained that I had a booked seat in that flight and I should have been called first. Finally they called my name and gave me the last seat. I was assigned in seat 9C. When I stepped in the plane all of the overhead baggage areas were completely full so I took my backpack and bag with me yo my seat. A flight attendant informed me I could not keep it with me. I asked her what I was supposed to do with it. She said she had no idea but I couldnβt hold it. A few minutes later another flight attendant offered to take it and store it in a cabinet in the front until I arrived in Birmingham. Upon arrival I was one of the last passengers to unboard as I had to wait for my bag from the cabin area. Upon arrival to the baggage area, all passengers had left. There were only two bags on the conveyor and mine was one of them. I had a brand new suit case and this was the first flight it had been used in. When I removed it from the conveyor it looked like it had be drug behind a vehicle. It was filthy and also torn at the top. This is absolutely worse trip I have ever taken. There is a reason I never fly American Airlines. The only reason I few them this time was because it was the last option I had. In my opinion they should give me the $625 banked flight credit like we were told, replace my $100 London Fog suitcase, and refund my cost for my flight!!! I have been trying since yesterday to contact someone at American Airlines customer service and have been unable to reach anyone. This is the worse airline service I have ever had.- Phoenix-Birmingham
- Economy
- Desired solution
Samantha C
Verified | Aug 8, 2024Dallas-Fort Worth-Chicago
Economy
Cancelled flights and missing luggage
Flew melb - dallas. Then booked for dallas to cedar rapids 6pm - cancelled. I was put onto a flight 7am next day to des Moines - it was cancelled at 3am. Got a flight chicago at 0545 via airline phone staff and given details for customer assistance in airport to print tickets and move our check-in bags. Staff didn't move my bags and was extremely rude when asked to. Still waiting for my bags 4 days later, not provided with a tracking # for fed ex. Staff unwilling to assist. I attended cedar rapid airport for help. Staff unwilling to assist. No clothes, waiting on medication.- Dallas-Fort Worth-Chicago
- Economy
- Loss: β¬3000
- Desired solution
Jeffery D
Verified | Aug 8, 2024Moline-Sydney
Economy
Stuck at LAX first 2 days lost 2 days if paid hotel time
You you can flight delays up to 3hrs . My flight delay cost 2 days and money to survive. Without my medication which was in my checked baggage. It's taken me a week to recover as much as possible being a100% disabled desert storm Marine. I also lost 2 paid hotel days and had to pay for two more . I also had to pay almost 1600.00 for a 1way ticket home from Sydney. Now are you going to be responsible for your mistakes like At+t or irresponsible like Amazon ??- Moline-Sydney
- Economy
- Loss: β¬3000
- Desired solution
Jeffery D
Verified | Aug 8, 2024Moline-Sydney
Economy
Because of layover at Chicago ohare I missed my connection
Now I'm 100%disabled Desert storm Marine . Because of layover a Chcago O'Hara I missed my flight to Sydney. I had to stay at Lax for 2days . I went without all my medications and to pay alot of money to survive . I'm also out 2 paid hotel nights. Had to pay for 2 more nights at another hotel and almost 1600.00fo. r a 1 way ticket back to moline. I'm out about 2700.00 because of your airline which doesn't answer phone so you can talk to someone. Took me 23 years to get this vacation that was totally ruined to the point it has taken me a week to recover from being sick . I'm looking for serious reimbursement from you American airlines for worst trip I ever had ,and I flew to a war.- Moline-Sydney
- Economy
Shannon E
Verified | Aug 8, 2024Dallas-Fort Worth-Sacramento
Economy
DFW Airport- lack of customer service
My elderly mother and I were dropping off two unoccupied minors and he refused to give us a second guest pass to go through security. When I asked about cost to purchase a separate unoccupied minor pass, he declined me. Just overly rude about it. His name is Steven and worked in the Special services counter. My mom was able to go through with us the last time and when I questioned it, he said it was TSA. So my mother who is elderly had wait in their customer service area for two hours while we went through security. Not to mention it was overly heart breaking for the two unoccupied minors to not have their grandma with them during this process. What a shame American Airlines.- Dallas-Fort Worth-Sacramento
- Economy
Radhika K
Verified | Aug 7, 2024Bangalore-Dallas-Fort Worth
Economy
Missed our connecting flight
2 bags were missing when we landed at DFW. We filed a missing bags claim with AA Central Baggage Office. The claim file number is BCCAA03400485. We received one bag last week Friday on 2nd August. We got a call from AA baggage center at DFW on 3rd saying the last missing bag has arrived at DFW and would be delivered shortly. The missing bag tag number is 768930- Bangalore-Dallas-Fort Worth
- Economy
- Loss: β¬1200
- Desired solution
Ryan J
Verified | Aug 7, 2024Athens-Boston
Economy
Influence by other flights
They told us because of EU traffic control we were delayed an hour and 40 min. Then after that they said we are going to be delayed another hour. We sat on the plane on the tarmac the whole time.- Athens-Boston
- Economy
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