American Airlines complaints: comments, page 11
506 comments
Rosa T
Verified | May 27, 2024
Grand Junction-Madrid
Economy
Technical problems
They gave us a meal voucher for $14.00. We did not keep it, we had to give it to an establishment in order to eat.
- Grand Junction-Madrid
- Economy
Sandra W
Verified | May 25, 2024Ontario-San Antonio
Economy
Airline, mechanical problems is a bunch of crap
This is the memorial weekend. I think everyone knows that plan shouldβve been in tiptop shape before hand especially since itβs a big flying weekend for so many departures. Itβs ridiculous especially when a lot of people donβt come out here for fun to see family members that are sick or dying. My father is in hospice and I canβt even get to see him. Iβve been flying over here just to see him, leaving my autistic child with people and having to be home at a certain time, Iβm not gonna get there till 4 AM in the morning which leaves me only one day to visit him hoping everything is going to be OK. This is just really ridiculous. Iβm not asking for a compensation just asking for better airlines. I have two jobs and if I had to realized it was the memorial weekend I wouldβve never even purchased a flight ticket because again I work two jobs.- Ontario-San Antonio
- Economy
Anya L
Verified | May 24, 2024Dominica-Miami
Economy
Prescription medication, contact lenses and vitamins missing
Prescription medication, contact lenses and vitamins were missing from my bag. This was dedicated on my arrival in Newark today (May 24th)- Dominica-Miami
- Economy
- Loss: β¬300
- Desired solution
Andressa H
Verified | May 23, 2024Dallas-Fort Worth-Washington
Economy
Wrongfully charged by AA to check bag/ reimbursement denied
I purchased a flight from DFW to DCA with AA, and selected a more expensive fare to have the ability to choose my seats and one checked bag included. I received an email confirmation from them stating that the 1st checked bag was, in fact, included. Still, I was forced to pay $60 to check my bag at the airport, even tough I showed the email confirmation stating that the 1st bag was included at the airport counter. The attendant told me to ask for a reimbursement through the website, which I did (Reference Ticket: 0010280463525, 0014433540075). AA is refusing to reimburse the $60, saying that my fare didn't include a checked bag what is outrageous as I have an email sent by them stating otherwise. This was a business trip. I've spent numerous working hours going back and forth with them to try to solve this issue, to no avail. This stress and missed working hours are not only unacceptable but unnecessary. AA system failed by charging me extra for something that was included in the initial purchase. AA airport counter team failed to make things right. They should have checked the bag free of charge after seeing their email confirmation stating it was included. AA refunds team also failed to make things right and properly investigate the situation. It took them 10 days to answer simply saying that I was charged correctly and no reimbursement was due. They didn't even contact me to request additional details. It's unbelievable. Is there something that can be done about it? The situation has come to a point where I'm seriously considering fighting not only for a reimbursement, but also for compensation for the stress and working hours invested in solving a problem they created. NOTE: I have the email confirmation stating the bag is included and the receipts of the $60 charged to check my bag. I've sent those to AA. They are available upon request.- Dallas-Fort Worth-Washington
- Economy
Anonymous member
Verified | May 21, 2024Miami-Austin
Economy
American Airline
Flight was delayed several times due to air and than technical problems. I submitted a customer relations complaint and the promised me trip credit. 4-5 customer relations forms later, no trip credit. Just the same template copied and pasted over. All I want is my trip credit, nothing more or less. Then a rep submitted a form to customer relations without my permission. Ridiculous.- Miami-Austin
- Economy
- Loss: β¬184
- Desired solution
Apology / Voucher
Theresa D
Verified | May 19, 2024Charlotte-New York
Economy
Horrible customer service from Charlotte NC
I flew with my husband and adult son and both times were assigned the last row on planes and were extremely uncomfortable in extremely small seats! Besides being incredibly squished in seats our feet were squished and couldnβt move under seats and we couldnβt put our seats back! My husband and son are over 6 foot tall! If we wanted to be squished in seats we would have flown spirit or frontier airlines at more than half the price!If that wasnβt bad enough on way back to JFK the flight attendants were very rude by giving some people better seats instead of back row people. Then they announced there would be no drinks or snacks! It was a six oβ clock flight. Nothing to hold us over without having dinner. By the time we got out of airport we didnβt have dinner until 10 pm!to make matters worse The flight attendants offered the young adults across from us who were eating their protein bars a choice of snacks and water! It was incredibly rude when we are seniors! So to make more money they added one extra seat on both sides of the planes as I remember weβre only 2 seats on each side!! Last time I flew American I was very pleased with their customer service! I Will never fly American again!- Charlotte-New York
- Economy
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