American Airlines complaints: comments, page 6
506 comments
Cecelia T
Verified | Jan 22, 2026Charlotte-Knoxville
Economy
No handicapped assistance available at 2.
I was delayed 3 times til after 1am. When I arrived there was no assistance for handicapped. I was on my own. It took time to manage to get to baggage and retain my suitcases. I'm not happy with the pain it caused.
- Charlotte-Knoxville
- Economy
Yolanda F
Verified | Jan 20, 2026Manila-Pensacola
Economy
No reason given
It was by phone, and they claimed no compensation would be given because we accepted the new flight. We actually did not, and had to rebook because they wanted me to sit in the airport for 24 hours waiting for the next flight. There were no hotels available near the airport. So, I had to pay to change my flight.- Manila-Pensacola
- Economy
Rodney H
Verified | Jan 20, 2026Charleston-Allentown
First
Terrible lost luggage policy and management
American Airlines lost 2 checked bags. The process and paperwork required on initial complaint and at 5 days is excessive, especially when they told me where my bags went! just retrieve them, rather than may me spend hours itemizing 2 bags worth of "stuff". Required multiple submissions with each one thanking me for being an Advantage card member. Each email followed with a warning to complete within 30 days. Requiring receipts that are impossible to locate with a $100 cap. Absurd since one of my lost bags is golf clubs. Thankfully one of my bags was found after 2 weeks, but now at 35 days and no reply from central baggage claim about what we are going to do about my lost clubs. The entire experience has me feeling like it is my fault they lost my luggage, which is ridiculous knowing what they charge to check a bag.- Charleston-Allentown
- First
- Desired solution
Nicholas K
Verified | Jan 20, 2026Brussels-Los Angeles
Economy
1) I contacted them using their Help form (as directed by their website). I entered in my correct flight data and told them something similar to this: "I arrived at the gate for my connecting flight at LHR (AA135) while the gate was open, but was informed that my seat had already been reassigned and I was not permitted to board. I was fully present, on time, and ready to fly. This involuntary bump caused a significant delay to my arrival at my final destination, resulting in additional costs and disruption that could have been avoided. Since I met all required check-in and boarding deadlines and British Airways reallocated my confirmed seat, this qualifies as an involuntary denied boarding under EU261/UK261 regulations." 1b) They responded with the message in screenshot "Screenshot 2026-01-19 at 6.52.11β―PM.png". They stated the wrong flights despite me entering the correct ones and then they closed my case 2) They did not have a method to respond to them so I tried submitting a new claim which they rejected as a duplicate (even though the other claim was already closed). I tried writing them directly (per their instructions) but they never responded to either of them. See screenshot: Screenshot 2026-01-19 at 6.52.31β―PM.png" 3) I contacted you a while later. To answer the questions: A) I arrive a day later to my destination (almost 24 hours later) B) When I arrived at the gate they told me the seats were already given to other passengers. The gate was still open (and said it on the signage). They told me to go to the BA desk to get another flight. They put me on another flight the next day and I eventually got a hotel voucher C) Airline gave a hotel and meal voucher D) I was inconvenienced by losing a day at home. I also missed a significant family event due to the delay. I didnt lose money
- Brussels-Los Angeles
- Economy
Anonymous member
Verified | Jan 18, 2026Boston-Mumbai
Economy
Flight Delay, Cancellation, and Overnight Airport Stay
I am writing to formally complain about my recent travel experience with your airline. My flight was originally scheduled to depart at 19:30; however, it was delayed three times and ultimately cancelled without adequate resolution on the same day. As a result of the cancellation, I was rebooked on a flight the following day. This left me stranded at the airport overnight, where I was required to sleep in the terminal without proper accommodation, food, or assistance. This experience caused significant discomfort, stress, and inconvenience. I believe this situation reflects a failure in passenger care, particularly given the lack of basic support following the cancellation. I respectfully request a review of this matter and appropriate compensation in line with your airlineβs policy and applicable passenger rights regulations. I look forward to your prompt response and a fair resolution.Overall
The flight delayed 3 times. At the end it cancelled. I have to sleep at airport entire night with just 2 bags of chips.
- Boston-Mumbai
- Economy
- Loss: β¬200
- Desired solution
Roubina T
Verified | Jan 18, 2026Los Angeles-Barcelona
Economy
It was very inconvenient and we had to buy a rope to be able to close the luggage and move, the handle was Brocken there was a hole
- Los Angeles-Barcelona
- Economy
Gaia W
Verified | Jan 14, 2026Providence-Rome
Economy
We were delayed in Providence and that made us miss our connection in Philadelphia to Rome. We were rerouted to Madrid first and then to rome . We arrived at 2pm in Rome instead of 9 am which messed up our bed and breakfast booking . And we lost our checked bag.
- Providence-Rome
- Economy
Keina J
Verified | Jan 13, 2026London-Charlotte
Economy
Technical problems
We had 2 back to back flights cancelled, I have filed a claim for the first flight - claim 582493, this is for the second flight that was cancelled on Jan 09.2026. We we booked on an early flight Jan 10 2026 and was able fly out.- London-Charlotte
- Economy
Keina J
Verified | Jan 13, 2026London-Charlotte
Economy
Technical problems
Our flight on Jan 7, flight 735 and Jan 8 flight 9603 code GEKKCC were both cancelled. We were finally able to fly out Jan 9 on flight 9603 code GEKKCC. We arrived in CLT at approx 5pm. we were told reason for cancellations was operational and these were the only flight available at the time. All conversation was via telephone. We had to stay an additional 2 nights so we had hotel, travel and per diem expenses. receipts we have are attached, a few are missing.- London-Charlotte
- Economy
Amalia T
Verified | Jan 13, 2026Providence-Rome
Economy
Flight from Providence was delayed making us miss our connection to rome FCO from Philadelphia pa . They put us on a different flight to Madrid Spain on Iberia airlines to rome FCO that arrived at 2 pm instead of 9 am. Disrupted booking at booked BB in Rome. Was charged for now show. And my suitcase was lost .
- Providence-Rome
- Economy
Linda Y
Verified | Jan 4, 2026Punta Cana-Philadelphia
Economy
i have repeatedly told you the story about being refused to board with my business class boarding pass and was bumped down to economy. my ticket cost 1857.35. economy ticket cost 400.00. don't insult me by offering anything less than my fully paid ticket as well as compensation from being unable to my designated seat next to my husband on our 50th wedding anniversary. Please don't ask me to upload this paperwork again as i have done this multiple times
- Punta Cana-Philadelphia
- Economy
Eldrick L
Verified | Jan 4, 2026Washington-Portland
Economy
Our first flight was delayed for more than 3 hours and we miss hour connecting flight from Reagan washington to portland maine and the airline rebooked our flight from 10:05 am to 3:30 pm
- Washington-Portland
- Economy
Edsel L
Verified | Jan 3, 2026Washington-Portland
Economy
Due to delayed flight from Phoenix to Reagan airport we missed the connecting flight to Portland Maine expected arrival time is 4:30 supposed to be arrive on 11:59 am
- Washington-Portland
- Economy
Lucy Elen A
Verified | Jan 3, 2026Ontario-Mexico City
Economy
lucy elen amalilla hernandez and Rui zhao booked the flight AA 3139 from ontario to phoenix and get connection flight from phoenix to mexico city. the AA 3139 is delayed and I reveived a emanil told me that due to no more connection in phoenixοΌthey changed my flight to dallas at 11:59 pmοΌ it means I have to wait in ontario airport more than 7 hoursοΌ and then waiting in dallas more than 3 hoursοΌ
- Ontario-Mexico City
- Economy
Rui Z
Verified | Jan 3, 2026Ontario-Mexico City
Economy
we οΌlucy elen alamilla and Rui ZhaoοΌbooked the fright AA3139 on 2th of Jan at 16:37. from Ontario to phoenixοΌthen get the connection from phoenix to mexico city. the flight AA3139 delayed and I reveived a email from AAοΌthey said there is no more connection flight from phoenix to mexico city. so changed my flight to Dallas at 23:59 then get connection to mexico city. it means I need to wait more than 7 hours in ontario airportοΌ
- Ontario-Mexico City
- Economy
Linda Y
Verified | Jan 2, 2026Punta Cana-Philadelphia
Economy
i purchased 2 business class tickets for our 50th anniversary celebration to punta cana with 18 family members. i paid 3714.70 for our tickets -(economy was 400.00). when i got in priority line to board i was told my seat was given away, even though i had a boarding pass, and i was moved to economy. they offered a 300.00 voucher which did not even cover my seat in business. american airlines is literally stealing from me and ruined our big anniversary celebration
- Punta Cana-Philadelphia
- Economy
Linda Y
Verified | Jan 2, 2026Punta Cana-Philadelphia
Economy
American Airlines Outrage of bumping business class ticketed passenger
business class ticket purchased 1800.00. downgraded at the gate to economy (400.00) ticket and was offered a 300.00 voucher. american airlines is literally stealing from me. how is this even legal??Overall
- downgraded at the gate with boarding pass in hand
none
- Punta Cana-Philadelphia
- Economy
- Loss: β¬1800
Gavin G
Verified | Dec 31, 2026Greenville-Seattle
Economy
AA2181 had a 3 hour mechanical delay causing me to miss my connection for AS317. Slept at the airport for rescheduled flight at 7:00AM next day. Waited in a 1 hour customer service line.
- Greenville-Seattle
- Economy
Ryan S
Verified | Dec 30, 2026Mulhouse-St. Louis
Economy
Problems at airport
My flight was delayed at the gate while landing in LHR, delaying disembarkation. This was caused, as announced by pilot, a vehicle being improperly parked at our gate. The delay caused me to miss my connection. I was not allowed through security, despite being at the terminal 3 security prior to final boarding time as indicated on boarding pass (still had 15 minutes to spare). This is not extreme circumstances - all that was needed to disembark and catch next flight was airport/airline to correct the improperly parked vehicle. This took about 30 minutes to correct, ultimately leading to not being allowed through security. I was directed to help desk, where I was notified that the earliest I could arrive in STL was the following day. I also asked about option to fly to Indianapolis. I chose the Indianapolis re-route the following day, as it was earlier than STL flight available, and met my travel needs. Airline provided transportation to hotel, 1 night in hotel, and dinner + breakfast in the hotel. I did not lose any money as result of the flight. I reached out to the airline for compensation as highlighted in the regulation. They refused, flip flopping reasons. Initially, it was due to not meeting minimum connection time requirement. Then they stated it was due to ATC delay (which is incorrect and did not occur on BSL to LHR segment) and then back to not meeting minimum connection time. I asked for the minimum connection time requirement, and they did not provide it. I also do not see anything in regulation about minimum connection time. BA ticketed and sold the itinerary, but is trying to shift blame to Chase for allowing the purchase of the ticket. The original connection time was 1 hr 25 minutes.- Mulhouse-St. Louis
- Economy
Chad J
Verified | Dec 30, 2026St. Louis-Chicago
First
customer service not helpful
Plane was broke and had to stay in Charlotte Over night. tried to have someone help me find my bag and was not good help in what I was trying to tell themOverall
- Amreican emplyee did not check bag corretly
- None
- St. Louis-Chicago
- First
- Loss: β¬1
- Desired solution
Other - want someone to call me that can help find a bag that was not labled correctly and is lost .. Customer service numbers seem to be filled with people that cannot get me to the right person. Please call me at 314-795-9111 Chad Johnson lost bag and can't get anyone to help.
Michael S
Verified | Dec 28, 2026Sarasota-Philadelphia
First
The seats were hard with very little cushion and nearby surfaces were worn, dirty, and clearly not maintained to an acceptable level
I am writing to file a formal complaint regarding the unacceptable condition of the First-Class seats and surrounding area during my recent flight. My wife and I were seated in Group FC β Seat 3D and 3F on Flight AA4337 from Sarasota, FL to Philadelphia, PA on December 8, 2025. The condition of the seats and cabin were well below the standards promised for a First-Class experience. The seats were hard with very little cushion and nearby surfaces were worn, dirty, and clearly not maintained to an acceptable level. This created an unpleasant and disappointing experience that did not align with the premium service I paid for. I have photographic evidence documenting these issues and can provide it upon request. Given the severity of the condition and the impact on our travel experience, I expect appropriate compensation. I am requesting either: β’ A reimbursement of AAdvantage miles, or β’ A complimentary ticket for a future flight, As a fair resolution for the poor conditions, we were subjected to. I have been a loyal customer of American Airlines, and I expect better from your First-Class product. I trust that this matter will be addressed promptly and that appropriate action will be taken to ensure this does not happen again.Overall
- First Class Conditions - The condition of the seats and cabin were well below the standards promised for a First-Class experience. The seats were hard with very little cushion and nearby surfaces were worn, dirty, and clearly not maintained to an acceptab
- Sarasota-Philadelphia
- First
- Loss: β¬82998
- Desired solution
Refund
Arya G
Verified | Dec 25, 2025New York-Delhi
Economy
Successful claim
Technical problems
flight kept getting delayed and eventually got moved to the next day a whole 24 hours later from original booking- New York-Delhi
- Economy
- Successful claim
Walid A
Verified | Dec 23, 2025Baltimore-The Valley
Economy
Claim escalated to airline
Technical problems
On December 6, 2025 AA flight3905 was delayed e hours due to maintenance. That resulted in missing our connecting flight AA 3420 from Miami to Anguilla. AA could not rebook us on another flight that day (12/06). AA agents told us that the first available flight is on Monday morning 12/08. AA agents advised to rebook us on a St. Martin flight from Miami on the following day 12/07. We had to spend one night in Miami and that cost more than $600 for a hotel, plus food and beverage. AA did not offer any hotel or food vouchers and told us to communicate with AA customer relations. Meanwhile, not only that we lost one night of our one-week hotel reservation in Anguilla (from December 06-13), but I had to pay for an additional night (more than $400) to make up for that lost night on December 6th. That's not a good start of a vacation!!! I also need to mention that one of our three checked bags did not make St. Martin flight AA 3126 from Miami on 12/07/2025. We had to wait 24 hrs., before we went back to Anguilla airport to retrieve it. I strongly believe that an appropriate compensation for the significant inconvenience, stressful time, suffer and pain caused by a 3-hour maintenance delay on AA flight # 3420, which in turn caused us missing our connecting flight AA3905 from Miami to Anguilla on December 6, 2025. If American Airline is sincere in retaining their customers, appropriate compensation/reimbursements are due and fair.- Baltimore-The Valley
- Economy
- Claim escalated to airline
Donovan H
Verified | Dec 21, 2025Atlanta-Abilene
Economy
I reported the incidence to the ground crew upon receiving the luggage. I was told that there is internet issues, so it was left in my hands. They did not give me report or further assistance. I went back on Friday and the crew was having lunch. I waited but got no further help. I could not even get a phone number to call. I had to pay for airport parking. contents in the suitcase were also damaged.
- Atlanta-Abilene
- Economy
Sharon H
Verified | Dec 21, 2025Economy
Airport overnight nightnare
Our first flight was delayed by 4 plus hours in Bismarck, our layover in Chicago was an overnight delay, special aids were hard to understandOverall
- Delayed flight, special assistance help
- Flight comfort
- Economy
- Loss: β¬600
- Desired solution
Brigettia G
Verified | Dec 19, 2025Monroe-San Juan
Economy
No reason given
I arrived at the gate in Monroe, Louisiana, where I was informed that I would need to wait to check my bag. I have remained on standby in Dallas for the entire day, and due to these delays, my daughter was unable to attend her scheduled competition. I am requesting a review of this situation and appropriate compensation.- Monroe-San Juan
- Economy
Elia T
Verified | Dec 18, 2025Los Angeles-Philadelphia
Economy
Lost Baggage Equals No Clothes
My bag was lost. I was told it would arrive in Philly at 5am and be delivered to my home today. FedEx does not have my bag yet. I spoke with an AA representative, they said I probably wonβt have my bag until tomorrow or Monday. I would have waited at the airport if I was not misinformed. Plus, I was charged $70.00 twice to check my bag. I would like compensation for at least one of these charges.Overall
- Lost my luggage
- Los Angeles-Philadelphia
- Economy
- Loss: β¬140
- Desired solution
Expenses reimbursement
Saralyn Lillian P
Verified | Dec 17, 2025New York-Santiago
Economy
We booked the connection flight IB519 from Madrid MAD to Santiago SCQ from 11:45am on December 17, 2025, we arrived Madrid at 8am on the day without any delay, but we were denied to board and asked to board on the 19:50 flight IB 523 instead. This caused more than 8 hours delay to our very short trip, which was extremely frustrating.
- New York-Santiago
- Economy
Aidan Jude K
Verified | Dec 17, 2025New York-Santiago
Economy
I was supposed to board on IB519 on December 17, 2025 from Madrid (MAD) to SCQ Santiago De Compostela, at 11:45. My flight from JFK to MAD was on time and arrived at 8:20 on December 17, 2025. But at the boarding, Iberia airline told me that my luggage was sent to another later flight at 19:50 with no explanation , and would not allow me to board the plane. This caused more than 8 hours delay.
- New York-Santiago
- Economy
Jonathan Z
Verified | Dec 15, 2025Los Angeles-Budapest
Economy
Successful claim
Technical problems
The flight delay for AA 1687 caused us to miss our connecting flight at DFW going to LHR. We got rebooked to BOS, then to MAD and then to BUD. We were originally scheduled to arrive in BUD on 11/8/25 4:30pm, but did not arrive until 11/9/25 around 4pm. This delay resulted in us missing our 1st night in BUD of 11/8 and totally missed our 1st full day tour of Budapest on 11/9/25.- Los Angeles-Budapest
- Economy
- Successful claim
Joely J
Verified | Dec 15, 2025Baltimore-Dallas-Fort Worth
Economy
3 hours turned into 7, my day was completely set in Disarray!
The flight was supposed to leave at 6:02 am. At 5:30 when it was time to board no one explained why they turned off the boarding shortly sign. There was no plane at the gate. They did not bring a plan until after 6:30. We did not take off at 6:51 am as my screen shot states. The time stamps in the corner shows at 7:57 am we were still on the tarmac, NOT waiting to take off but still being sprayed with chemicals because other planes ahead of us were having issues with the weather. We did NOT take off until 8:26 am. I sent an email to American Airlines at 8:23 am and we took off 3 minutes later. By that time I had already been sitting in the plane for over an hour and a half waiting to be in the air, when the flight status i put with this claimed we were already flying. We did not arrive to our gate in Dallas until 11 am because of issues with the gate at the airport. So my 3 hour travel time turned into almost 7 hours of travel. We were not offered anything while waiting on the tarmac, we were told it shouldn't take long and it did. My problem is I had clients that I needed to get to and because of these delays I had to move my schedule around. So I am asking for compensation for this disruption in what should have been an easy flight.Overall
- They said the flight was on time at 4 hours prior to my arrival at the airport.
- I made it home
- Baltimore-Dallas-Fort Worth
- Economy
- Desired solution
Anonymous member
Verified | Dec 5, 2025Sacramento-Dallas-Fort Worth
Economy
Terrible customer service!!
I had a flight scheduled for 12-7-25 flying from SMF to PHL with a connection at DFW. I had to actually fly to DFW on 12-3-25 for work so i booked a one way ticket through you to get their and i figured i would just catch my connection on 12-7-25 from my already book flight. So i called American and told them that i would not be on the fist leg of my flight and that i wanted to catch the original planned flight in DFW. They told me if i didnt get on the first flight they would cancel my whole reservation! So i asked them to cancel my first flight and just have me flying out of DFW to PHL! So that's what they did and charged me 250.00 for not taking my first flight how does that make any since at all.... I them emailed customer service and they obviously didn't read my email and gave me the most generic response that i just didn't like or expect it was crazy.... the reference AA#1-39592619266 you might want to read to see for yourself they could not of read my email to respond like they did....Overall
- poor customer service and greed
- none
- Sacramento-Dallas-Fort Worth
- Economy
- Loss: β¬250
- Desired solution
Expenses reimbursement
Anonymous member
Verified | Dec 4, 2025Tokyo-New York
Economy
Lack of communication from airline
2 hours before my flight I find out that my plane was being diverted and no one from the airlines knew why or were able to provide information about what we were to do. The original flight was to land at the destination around 4pm but I ended up getting to the destination at 9pm with the diversion and delaysOverall
- Lack of information until very last minute
- Great staff onboard handling the situation as best they could
- Tokyo-New York
- Economy
- Desired solution
Other
Laura P
Verified | Dec 3, 2025Augusta-Salt Lake City
Economy
Technical problems
Flight AA#5581 was delayed due to a maintenance issue for more than 50 minutes. As a result. I missed my connecting flight from DFW to SLC. The airline did rebook me on the first flight the next morning, but they refused to cover my hotel, parking, pet sitting and meal as per their policy. They insisted it was a weather issue, when the pilot and both stewardesses had informed everyone on board that it was, indeed, a maintenance issue and we were entitled to compensation. I finally arrived home after 29 hours of travel - instead of 6.5- Augusta-Salt Lake City
- Economy
Kimberly R
Verified | Dec 2, 2025Huntsville-Frankfurt
Economy
My trip from Huntsville to DFW was delayed, so I would have missed my connecting connection, so I was switched to Charlotte instead. Mu baggage travelled to Texas. When I landed to Franfort Germnany, I discovered that my bags had been misplaced. The baggage claim counter indicated they would deliver my things to me, and I explained that I was taking a train to Paris on November 26/25 and returning to Germany on November 29/25. The representative said it was fine, and they will bring them. I received a call on 11/26/25 stating that my luggage could not be delivered due to customs, forcing me to purchase additional clothes because everything was in my suitcase.
- Huntsville-Frankfurt
- Economy
Lucy M
Verified | Nov 25, 2025Las Vegas-London
Economy
Our flight out of Vegas was delayed so we got called at the gates to check out documents and they checked my bag tag numbers and still didnβt make it
- Las Vegas-London
- Economy
Onyeisi O
Verified | Nov 14, 2025Madrid-Chicago
Economy
Successful claim
Please see the attached document from my communication with the Iberia Airlines team over the issue of the abrupt cancellation ofthe flight from Madrid to Chicago yesterday, November 13, 2025
- Madrid-Chicago
- Economy
- Successful claim
Christine P
Verified | Nov 14, 2025Madrid-Chicago
Economy
Successful claim
I immediately rebooked this flight when we were notified our direct flight to Chicago was canceled, as did about 6 other people. I spoke with the Iberia service desk within minutes of making the reservation, and they told me to call to have that fligiht paid for. When I called Iberia, they refused to reimburse me and told me to talk to the AA Service Counter because it was an AA flight, even though I had booked it on the Iberia site. When we arrived at the AA service desk to check in, the attendant refused to check us in stating that our bags could not be re-routed, as we would have to pick them up and re-check them in. Hours later by calling Iberia, we were rebooked on a flight with a layover at JFK, not returning until Friday, Nov 14 in the evening. As a result we had to cancel all of our appointments and work on Friday. We both lost income. The airline has not been helpful. We were finally given a room around 11:30 pm at the JFK airport. We are also missing one of our bags and had to take all of our bags to the hotel as AA was closed. One of the wheels on one suitcase is also now broken, so it made transporting it very difficult. Nobody was helping anyone with questions or problems at the baggage claim or giving instructions. We had no idea that our bags were not being sent on to ORD and that we had to pick them up and recheck them. By the time we got to our hotel at midnight, the dining room was closed, so no dinner, just snack food from the hotel store.
- Madrid-Chicago
- Economy
- Successful claim
Fawaz A
Verified | Nov 10, 2025Punta Cana-Chicago
Economy
I booked this flight way ahead of time, and I booked it so I can get back to Chicago in time to get to work. I am a registered Nurse, Iβm not only endangering quality of care of my patients because my unit will be forced to work short of a nurse, I am also loosing money. I checked in to the flight the morning of the flight way ahead of time. Everyone else boarded the plane except for me. I was told the flight was overbooked. I got to the airport at 11 for a flight thatβs departing at 226 when I checked in the airline didnβt assign me a sit that was said to be a random seat assignment. I was the asked to wait to see if anyone else is willing to give up there seat which no one did. They plane boarded and I was placed on another flight that will be arriving in Chicago at 1137pm. And it was also a connecting flight from puj to charlotte and from charlotte to ord. My initial flight was a direct flight.
- Punta Cana-Chicago
- Economy
Michael G
Verified | Nov 10, 2025Austin-Syracuse
Economy
Terrible customer service regarding lost baggage
Yes multiple delays as a passenger. However the bag was the issue. It took multiple unnecessary trip, from Dallas to Austin for no reason. The bag has been missing for over 24 hours now. Had many conversations with staff, in person and on the phone about where it was and how to get it. And none of it happened. The staff has just been telling us what they thought we wanted to hear but known of what they said happened. There are medical supplies in the bag that are needed and the staff doesnt seem to care about that either. Each staff member said either the bag would be on the next flight or couriered to the hotel and we would get notifications every time it was scanned. Which also didnt happen. You would think paying for a bag to arrive at the same location wouldn't be that difficult. But that clearly is not a concern of the staff. American airlines does not seem to care if passengers reciev bags in a timely matter or not.Overall
- Horrible customer service. Each agent that was asked about the baggage location, made up some bullshit answer of ehat would happen. Everything from it will be in on the next flight to we will courier it too ur location. None of those happened. We were to
- None
- Austin-Syracuse
- Economy
- Desired solution
Other
Angelina O
Verified | Nov 9, 2025Fort Lauderdale-New York
Economy
Problems at airport
Flight was rescheduled to Monday Nov 10. I needed to get back to work and i booked with a different airline. My flight was cancelled- Fort Lauderdale-New York
- Economy
Miriam O
Verified | Nov 9, 2025Fort Lauderdale-New York
Economy
Problems at airport
I had a flight with american airlines from FLL to LGA for Sunday Nov 9 2025. It was cancelled and rescheduled for Monday Nov 10 2025 with a stop in Chicago. I had to go back to work Monday. The airline said they had no available flights to anywhere near any Nj area for Nov 9. I rebooked with another airline - jetblue airlines for a flight to North carolina. I had to drive from north carolina to NJ. I cancelled my flight with american airlines.- Fort Lauderdale-New York
- Economy
Jing L
Verified | Nov 8, 2025Milano-Charlotte
Economy
Problems at airport
We were delayed in Milan going to London and had a connection flight to CLT but when we arrived to London they told us we didn't have enough time to run to our gate and a bunch of flights were being canceled so the line was so so long. We didnt have anyways to get in another flight. We weren't automatically booked on another flight. We had to run to multiple counter to talk to American Airlines and British airways..they kept pushing us back and forth. We were suppose to fly on Friday 10/18/2024. They had us booked for Monday 10/21..they gave us a hotel voucher, and we rode the bus to hotel and they served us some food, we ended up going to airport next day to try and get on stand by., because we have to get back home to our kids. We ended up leaving 10/19/24 Saturday...1 by 1 separately because thats all they had. I send British airways a claim, they said they'll look into it to and it's taking longer but never gave us a answer. I check the claim, they closed the case.- Milano-Charlotte
- Economy
Chong En L
Verified | Nov 8, 2025Milano-Charlotte
Economy
Problems at airport
We were delayed in Milan going to London and had a connection flight to CLT but when we arrived to London they told us we didn't have enough time to run to our gate and a bunch of flights were being canceled so the line was so so long. We didnt have anyways to get in another flight. We weren't automatically booked on another flight. We had to run to multiple counter to talk to American Airlines and British airways..they kept pushing us back and forth. We were suppose to fly on Friday 10/18/2024. They had us booked for Monday 10/21..they gave us a hotel voucher, and we rode the bus to hotel and they served us some food, we ended up going to airport next day to try and get on stand by., because we have to get back home to our kids. We ended up leaving 10/19/24 Saturday...1 by 1 separately because thats all they had. I send British airways a claim, they said they'll look into it to and it's taking longer but never gave us a answer. I check the claim, they closed the case.- Milano-Charlotte
- Economy
Winnie T
Verified | Nov 8, 2025Milano-Charlotte
Economy
Problems at airport
We were delayed in Milan going to London and had a connection flight to CLT but when we arrived to London they told us we didn't have enough time to run to our gate and a bunch of flights were being canceled so the line was so so long. We didnt have anyways to get in another flight. We weren't automatically booked on another flight. We had to run to multiple counter to talk to American Airlines and British airways..they kept pushing us back and forth. We were suppose to fly on Friday 10/18/2024. They had us booked for Monday 10/21..they gave us a hotel voucher, and we rode the bus to hotel and they served us some food, we ended up going to airport next day to try and get on stand by., because we have to get back home to our kids. We ended up leaving 10/19/24 Saturday...1 by 1 separately because thats all they had. I send British airways a claim, they said they'll look into it to and it's taking longer but never gave us a answer. I check the claim, they closed the case.- Milano-Charlotte
- Economy
Raimund W
Verified | Nov 4, 2025Orlando-Munich
Economy
Problems at airport
Hello, We are in a Hotel from American Airlines in Charlotte and have new ticket for today, one day later. We got vouchers with worth 48 USD. The Transport was free to the Hotel. But we Head no luggage, no clothes No Hygiene itmes. We Had nothing for one day.- Orlando-Munich
- Economy
Barbara L
Verified | Nov 4, 2025Newark-St. Croix Island
Economy
Technical problems
On October 3 flight AA2211 was delayed -during our trip we were waiting inside a airplane for a few hours because that was a mechanical issue than changing pilot * a crew wasnβt care for us sitting in plane for those hours but they serve drink in business class. Going back from St.Criox to Newark we were waiting on STX airport for a few hours flight AA2281 was delayed and again in Miami we were waiting for a few hours again flight AA0322 was delayed too.- Newark-St. Croix Island
- Economy
Kyler G
Verified | Nov 3, 2025Portland-Cozumel
Economy
No reason given
After my husband received an email that our trip to Cozumel was cancelled with no explanation, I called American Airlines and spoke with an agent.- Portland-Cozumel
- Economy
Emily G
Verified | Nov 3, 2025Portland-Cozumel
Economy
No reason given
I called the airline on Friday, October 24, after my husband received an email informing us that our original flight had been changed from Sunday, October 26 to Monday, October 27 and was told we must submit an online claim. Not only was it inconvenient that our flight changed to the next day, but we lost money through our Airbnb and car rental since we couldnβt cancel it.- Portland-Cozumel
- Economy
View more