American Airlines complaints: comments, page 4
506 comments
Christian D
Verified | Aug 4, 2026
Greenville-Houston
Economy
It was a carry on and when we were boarding they said they ran out of room and had to check it and was going one by one and still somehow manages to mix my bag with someone elseβs and when they drop it off just says have a good day doesnβt give me a paper or anything or no apology completely unacceptable
- Greenville-Houston
- Economy
Sarah Q
Verified | Aug 3, 2026Phoenix-Oslo
Economy
I am writing to submit a formal claim for out-of-pocket expenses incurred as a direct result of British Airways failing to deliver my checked baggage upon arrival in Oslo. Upon arrival at Oslo Airport, my checked bag was not delivered. I immediately reported the missing bag at the airport desk. Because my luggage contained all of my clothing and personal items, I was left without basic necessities in Norway. To maintain standard health, hygiene, and reasonable appearance during the delay, I was forced to purchase emergency daily essentials. These purchases were strictly limited to necessary, replacement items: Undergarments & Underwear (Socks, bras, underwear) 2 x Basic Daily Outfits (Essential garments to cover the duration of the delay) Toiletries / Personal Hygiene items (if applicable, otherwise delete) The total amount claimed is 615.88
- Phoenix-Oslo
- Economy
Katie G
Verified | Aug 3, 2026Phoenix-Split
Economy
We had no clothes and no toiletries with us. I stunk, did not have any clothes, and had to Uber twice to go get the luggage because they could not delivery bags once the bags were found. I could not check into the hotel as the credit cards were in my checked bag.
- Phoenix-Split
- Economy
Chi D
Verified | Aug 1, 2026Dallas-Fort Worth-Paris
Economy
Claim escalated to airline
My bag number=300197909 not transfer to Paris de Gaullist with my on July 18,2026 flight aa48 take my 3days to have my bag back to my hotel in Paris.
- Dallas-Fort Worth-Paris
- Economy
- Claim escalated to airline
Debra E
Verified | Jul 31, 2026Abilene-Monterey
Economy
I had no clothes for 2 1/2 days. I received my bag when I returned to my hotel on 7/27/26 around 4pm. The airline provided no cash allowance for me. The last I saw my bag was when it was checked in at the Abilene Regional Airport. I filed a claim at Monterey Airport on 7/25/26 claim #MRYAA98240053. I received updates that they were searching for my bag each day. I had scheduled meeting & dinners to attend, so I had to purchase clothes & shoes.
- Abilene-Monterey
- Economy
Abi P
Verified | Jul 31, 2026Christchurch-Garden City
Economy
Claim escalated to airline
I checked it in at Dallas airport but It didn't need a new bag tag because it already had one, then it didn't turn up in garden city
- Christchurch-Garden City
- Economy
- Claim escalated to airline
Amanda D
Verified | Jul 28, 2026New Orleans-Brisbane
Economy
No reason given
My itinerary was from MSY to DFW to SYD to BNE on July 2. The flight from MSY to DFW got delayed an hour from 19:59 to 21:06 because there was no crew to fly the plane, making me miss the connection from DFW to SYD. The gate agents at MSY rebooked my itinerary to leave from DFW to SFO to BNE the following day on United Airlines. They told me that I would get a hotel voucher if I talked to an American agent at DFW. The agent at DFW told me that because my reservation was through Qantas, I couldn't get a hotel voucher through American, so I bought a hotel room at the DoubleTree. When I returned for my flight the next morning, I had a confirmation number for the United flight, but no ticket had been issued. I was on the phone with Qantas representatives for about four hours when they got me a ticket to SFO on UA454 and to BNE on UA96 on July 3. When I arrived in Brisbane on Sunday morning, July 5, my bag was still in Dallas. The bag was delivered to me on Wednesday, July 7. I had to purchase undergarments and winter clothing for the days that I didn't have my bag. This whole experience was because of communication errors between airlines. American blamed Qantas for responsibility, but it was American's delayed flight that disrupted the entire journey, and their rebooking that didn't go through to United.- New Orleans-Brisbane
- Economy
Spenser R
Verified | Jul 28, 2026Venice-Oklahoma City
Economy
Problems at airport
Iberia flight from Venice to Madrid was delayed. We missed our connecting flight from Madrid to DFW. We returned home 20 hours later. Made me miss a shift of work.- Venice-Oklahoma City
- Economy
Matthew H
Verified | Jul 26, 2026Myrtle Beach-Δ°stanbul
Economy
Successful claim
My experience with the delayed baggage was completely unacceptable and caused significant financial loss, stress, and disruption to my trip. After arriving in Istanbul at approximately 2:00 a.m., my checked baggage did not arrive with me. Because everything was closed at that hour, I had no access to basic necessities. I spent my first night without clean underwear, toiletries, makeup, or any of my personal belongings. Since my baggage was not delivered as promised, I was forced to purchase replacement clothing, makeup, toiletries, and other essential items just to continue my trip. I also had to pay for multiple Uber rides between the airport and my hotel because I was repeatedly told to return to retrieve my luggage after it failed to arrive as scheduled. The situation became even worse when my baggage did not arrive for four days. As a result, I was forced to remain in Istanbul for an additional day because my luggage was placed on a later flight and could not be delivered in time. This unexpected delay caused additional expenses and completely disrupted my travel plans. Although I have submitted numerous receipts, many others were unfortunately lost during the disruption and travel. Even without those receipts, the out-of-pocket expenses were substantial and directly resulted from your failure to deliver my baggage in a timely manner. To make matters worse, my baggage was delayed again on my return trip home. I am once again without my belongings, including my makeup and other personal items, and now have to wait for my luggage to be shipped to me. This means I continue to suffer the consequences of these repeated baggage handling failures even after my trip has ended. This was not a minor inconvenienceβit was a complete travel nightmare that affected nearly every aspect of my trip. I was forced to spend money I never should have had to spend, alter my travel plans, endure unnecessary stress, and go days without my personal belongings. Given the repeated baggage delays, the additional hotel stay, transportation costs, emergency purchases, and the ongoing inconvenience caused by the second baggage delay, I respectfully request full reimbursement for all eligible expenses and appropriate compensation for the significant hardship caused by these failures.
- Myrtle Beach-Δ°stanbul
- Economy
- Successful claim
Wilder L
Verified | Jul 21, 2026Boston-San Salvador
Economy
We spent money on more things that we needed for my kid but we donβt have the receipts for them we wasted on cloths and if you guys have the luggage can you ship it to us we wasted more than 500 dollars on cloths
- Boston-San Salvador
- Economy
Steven D
Verified | Jul 20, 2026Chicago-Buffalo
Economy
Checked in on the morning of 7/19/26. Was told I was on standby. Reported to O'Hare International Airport early to gate and was told I was not guaranteed a seat. I had to get home for interview that afternoon and thus needed a guaranteed seat, and instead booked flight on United Airlines that day.
- Chicago-Buffalo
- Economy
Faustino L
Verified | Jul 19, 2026Economy
Terrible customer service & deceitful marketing
AA claims they cannot help me because they do not have ability to see booking information on their partner airline they booked me on. I paid for ability to book seats yet AA says they cannot help me and neither can Air Lingus. Horrible deceitful selling.Overall
Lied or deceitful selling of ticket
Nothing positive
- Economy
Molly B
Verified | Jul 16, 2026Charlotte-Barcelona
Economy
Successful claim
This bag was lost due to a miscommunication of the American and Iberia airlines between a delayed and connecting flight. This bad is still not returned and I went my entire trip with no luggage including all clothing bathroom essentials, shoes, bags, and other personal items to be used on additional travels while on my trip.
- Charlotte-Barcelona
- Economy
- Successful claim
Mary V
Verified | Jul 14, 2026Washington-Cincinnati
Economy
Multiple flights cancellations
Yes, I was delayed for 6 plus hours with 3 cancellations. Have been sitting here with no single hope. At this time I am not even sure if the next flight scheduled for 8:34 Pm will even work. I have missed work for today because I was supposed to work a 12 hours shift and at this point that cannot happen because my shift runs from 7Pm-7AM and at I am still stock here. this is supper frustrating. I am extremely exhausted and vfrustrated. This is my worst experience flying ever.Overall
- Multiple flights cancellation, non reliable service.
- easy luggage check-in
- Washington-Cincinnati
- Economy
- Loss: β¬198
- Desired solution
Refund
Shontaviar B
Verified | Jul 14, 2026Nashville-Phoenix
Economy
Claim escalated to airline
This incident caused me to loss a day of work. Everything that I needed for my job was in my suitcase. This trip was a work trip only.
- Nashville-Phoenix
- Economy
- Claim escalated to airline
Kataryna H
Verified | Jul 14, 2026Tallahassee-Kalamazoo
Economy
Problems at airport
My boarding pass for Oβhare to Kalamazoo fails to show is that the flight was canceled. When I went to customer service to request to get my luggage as the gate agents had suggested the customer service agent refused to do so. There was no communication on the situation or how to get my luggage. I was fortunate enough to have someone drive from Kalamazoo to Oβhare at 5:15 am due to American Airlines failure to communicate what was happening to reschedule my flight. My flight was supposed to land July 3rd at 9:30, they finally let us off the plane at 12:30 and cancelled our flight at 2:44am. This being in Chicago time. My luggage did not get to me until two and a half days later. I had no toiletries or clothes. If matters could not have gotten worse on July 7th my Kalamazoo flight arrived at 3:30, yet we were unable to unboard until 4:35 making me miss my connecting flight then rerouting me. Which led to me being forced to go to Miami and delaying my arrival in Tallahassee by hours. Even tho I was told I could not get on the connecting flight to Charlotte due to the flight attendants refusal to call our connecting flights my luggage was still put on that plane. My luggage was the flown to Charlotte and kept there overnight and did not arrive in Tallahassee until 11:30am when I arrived at 8:15 that morning. Which costed me a day of work.- Tallahassee-Kalamazoo
- Economy
Mathew F
Verified | Jul 10, 2026Laredo-Seattle
Economy
I checked in at Laredo , 2 duffle bags , and just received one at my final destination at SeaTac airport. All my clothes and necessities are in that duffle bag. So now I got to buy new clothes to wear while I wait and pray for my duffle bag to arrive at SeaTac airport so I can pick it up.
- Laredo-Seattle
- Economy
Davis W
Verified | Jul 7, 2026Naples-Philadelphia
Economy
No reason given
This ticket was cancelled because of a court case that resulted in me being restricted from flying out of the country per a judges orders. It was completely unexpected. Can a claim be filed for this type of situation?- Naples-Philadelphia
- Economy
Amit A
Verified | Jul 7, 2026London-New York
Economy
Technical problems
I have contacted american airline and BA both and they are dodging the responsibilities on each other. IDeally americal airlines should pay for this EU regulation charges given they were the operator, I got boarding pass from them etc but they are saying that the flight was marketed by BA hence BA should pay while BA is saying to reach out to american airlines.- London-New York
- Economy
Wanda M
Verified | Jul 2, 2026Wilmington-Louisville
Economy
Technical problems
Please see my husband detailed explanation About the rental car. The above email is what they gave us for the seats that i had purchased on the missed connection flight, which i don't feel was a fair compensation. I paid $70 for the seats.- Wilmington-Louisville
- Economy
Patrick M
Verified | Jul 2, 2026Wilmington-Louisville
Economy
Technical problems
After we were trapped in our outgoing flight from wilmington to Charlotte for 4 hours without working air we finally arrived 4 hours past our original arrival time to Charlotte. I called them from the Charlotte airport and told them since they made me miss our connecting flight that we were going to have to fly into Lexington to rent a car because our new connecting flight wasn't getting is into louisville until AFTER the car rental closed (12:05am on the 14th) and that is where i had a prepaid car rental waiting for me. Which i could not get refunded for not picking it up in louisville on the 13th. So they changed our connecting flight to Lexington where we rented a car and drove to louisville that night/ early morning. The whole trip was a nightmare! They offered nothing to help ease the inconvenience. My wife also asked for our money back in the seats we had purchased for our missed connection flight from Charlotte to Louisville, as we had to purchase new seats on our new connection flight, but they did not give us our money back but gave us 5,000 airline miles instead!- Wilmington-Louisville
- Economy
Jorene F
Verified | Jul 1, 2026Amsterdam-Orlando
Economy
Claim escalated to airline
As stated in Thomas Fischer's claim, we arrived at the airport in AMS and were not able to check-in. We went to the AA Customer Service and the agents worked for 20-30 minutes trying to figure out why we had a record and flights, but no flight reservation. They could offer no explanation and said the flight was full so we were not able to fly at all on our scheduled date. They tried other routing through Europe but nothing was available. They said they could book us on some remaining seats for the next day. We were not able to get our seats that we had so carefully reserved months in advance, and were given whatever was left. In the end, we ended up in middle seats, Tom's entertainment system did not work at all - no movies etc for 9 hours, and my headphones did not work, so I could get no audio. We were given a hotel voucher and told to come back the next day. We were very upset as our flights had been cancelled by AA on the way to Europe 2 weeks prior to that and we were put up in a hotel coming from the USA also which delayed our trip and we missed scheduled events and transfers which cost us.
- Amsterdam-Orlando
- Economy
- Claim escalated to airline
Thomas F
Verified | Jul 1, 2026Amsterdam-Orlando
Economy
Claim escalated to airline
We arrived at the airport for our scheduled flight and were not able to check in. We went to the desk and AA Customer Service agents worked for 20-30 minutes trying to determine why we had a record locator and flights at one time, but they had been eliminated by AA for some reason. They could offer NO explanation at all, and that our current flight was now overbooked. They tried other options through other European airports, but nothing was available. They booked us on similar flights the next day, and put us up in a hotel for overnight. We were very upset as we had had our incoming flight cancelled by AA and missed the first few days of our vacation. We were unable to get the seats we had requested months ago, and had to sit in whatever seats were left on the plane.
- Amsterdam-Orlando
- Economy
- Claim escalated to airline
Lipa G
Verified | Jun 29, 2026Miami-Cozumel
Economy
Claim escalated to airline
Dear American Airlines Customer Relations, I am writing to formally express my disappointment regarding the delayed delivery of our baggage during our recent trip and to request that American Airlines provide the maximum compensation available for the hardship this caused. This trip was incredibly special to usβit was our honeymoon, just a few days after our wedding. We had spent many months planning and looking forward to this once-in-a-lifetime experience, expecting it to be a joyful and unforgettable celebration of the beginning of our marriage. Unfortunately, the delay of our luggage significantly disrupted our honeymoon from the moment we arrived. Instead of enjoying our time together, we were forced to spend precious vacation hours trying to replace essential items and dealing with the stress and uncertainty of not knowing when our luggage would arrive. To make matters worse, we were traveling to a destination where many of the items we needed simply were not available to purchase locally. Even when we were willing to spend the money, there were limited shopping options, and many of the clothing, personal care items, and other necessities we had packed could not be replaced. As a result, we spent several days without many of the belongings we specifically brought for our honeymoon, causing significant discomfort and inconvenience. The financial impact was only part of the problem. The emotional impact was even greater. My wife was without the clothing and personal items she had carefully selected for our honeymoon, and instead of relaxing after our wedding, we found ourselves dealing with an avoidable travel issue during what should have been one of the happiest and most memorable trips of our lives. While we understand that baggage delays can happen, the circumstances of our trip make this situation particularly unfortunate. A honeymoon is a once-in-a-lifetime milestone that cannot simply be repeated. Given the extraordinary impact this baggage delay had on our honeymoon, we respectfully ask that American Airlines: Fully reimburse all eligible expenses we incurred while waiting for our luggage. Consider the exceptional inconvenience and loss of enjoyment we experienced. Provide the maximum compensation available under your customer service policies and any applicable passenger rights. We have always trusted American Airlines, and we hope you will recognize the significance of what occurred and respond accordingly. We appreciate your time, understanding, and consideration, and we look forward to a fair resolution. Sincerely, Lipa Greenfield
- Miami-Cozumel
- Economy
- Claim escalated to airline
Anonymous member
Verified | Jun 26, 2026Philadelphia-Las Vegas
Premium economy
Terrible experience on flight
Flight delayed because catering wasnβt ready, took off an hour late. The. When the beverage cart came around they had no none sugar drinks, this is absolutely WRONG. 5hr flight with no food or drink after being inconvenienced waiting for food.Overall
- Flight delayed for food service then they donβt even have whatβs in the brochure. You must do better. 5hr flight with no none sugar drinks only water. No food. Absolutely horrible experience
- Philadelphia-Las Vegas
- Premium economy
- Desired solution
Other
Sally C
Verified | Jun 25, 2026Chicago-Atlanta
Economy
WE MISSED ENTIRE DAY OF OUR VACATION SITTING IN AIRPORT
YES WE WERE DELAYED SEVERAL TIMES FOR APPROXIMATELY 8 HOURS. MY DAUGHTER AND HER HUSBAND TOOK OFF WORK FRIDAY JUNE 19TH . ORIGINAL TRIP HAD US ARRIVING IN ATLANTA AT 9;30 AM BUT WE ARRIVED AT 7;30PMOverall
- FLIGHT DELAYED SEVERAL TIMES
- POOR COMMUNICATION AS TO WHY FLIGHT DELAYED
- Chicago-Atlanta
- Economy
- Desired solution
Refund
Andrea C
Verified | Jun 23, 2026Manhattan-San Juan
Economy
The inconvenience forced us to purchase clothing and shoes. My kids had an activity that they couldnβt go with open toe shoes and they had swimming class with no gear to attend so we had to buy everything for that as well. Then when the luggage arrived, it arrived very late at night.
- Manhattan-San Juan
- Economy
Robert C
Verified | Jun 22, 2026Santa Ana-Barcelona
Economy
Claim escalated to airline
We were delayed on departure flight and missed connection. We were re-booked the next day and Kelly's bag never left Dallas and did not arrive to Cruise Ship until late 3rd day.
- Santa Ana-Barcelona
- Economy
- Claim escalated to airline
Gwendolyn B
Verified | Jun 18, 2026Miami-Jacksonville
Economy
The item lost " foldable Bed rail for adults, black & white metal frame was attached to my black luggage bag, this bag was recheck at the baggage area in Miami and placed in a container so the items would not be separated because the white and black bed hand rail was attached by the straps from the actual black luggage bag. Therefore this is why it was placed in a container box. I reported the lost item at Jacksonville AA counter, the lady look for my item missing, I was only giving a blue card to go on line and submit a claim. No document give to me to show proof of claim. Not sure if she documented my name or other information for her file
- Miami-Jacksonville
- Economy
Aleida G
Verified | Jun 17, 2026Mcallen-London
Economy
No baggage on our 13 day trip Reference #: LHRAA14963021
Subject: Formal Complaint β Delayed/Missing Luggage and Flight Disruptions Claim Reference: LHRAA14963021 To Whom It May Concern, I am writing to formally submit a complaint regarding the severe disruption my daughter and I experienced during our recent trip due to delayed and ultimately undelivered luggage, repeated flight delays, cancellations, and the significant inconvenience caused throughout our vacation. My daughter and I departed from McAllen International Airport (MFE) on June 2, 2026, for our vacation. Our original American Airlines/British Airways itinerary included a 7:40 PM flight through Dallas/Fort Worth (DFW) to London Heathrow (LHR). However, our connecting flight in DFW was delayed twice and ultimately changed, resulting in us being placed on an 11:40 PM flight to London. We arrived in London Heathrow on June 3, 2026, already late for an important planned event, only to discover that neither of our checked bags had arrived. We reported the issue immediately to baggage services and were informed that our luggage had been left behind at DFW. We completed a delayed baggage claim (Reference #: LHRAA14963021) and were advised by American Airlines/British Airways representatives that our luggage would arrive in London by 5:00 PM the following day. We were also instructed to purchase essential clothing and necessities and retain receipts for reimbursement. On June 4, my daughter, Jackie, and I returned to Heathrow Airport at 5:00 PM to retrieve our luggage. Unfortunately, no one was able to locate our bags. We were repeatedly redirected between customer service, British Airways, and lost baggage departments, with no clear answers provided. We spent considerable time running throughout the airport trying to obtain assistance while also needing to catch our 7:15 PM flight from London to Paris. Eventually, two employees assisted us with checking in for our Paris flight, and a staff member confirmed over the radio that our luggage had been located and would be loaded onto our flight. However, upon arriving in Paris, our luggage once again failed to arrive. At the baggage desk in Paris, the British Airways representative was extremely unhelpful and directed us to call the baggage line, stating there was nothing she could do. After arriving at our hotel late that evening with only minimal clothing and necessities, I spent another hour on the phone attempting to determine the status of our luggage. I was informed that the bags had again missed the flight and remained behind, but I was assured they would be sent to Paris and delivered directly to our hotel. I provided our hotel name, address, and contact information. The following day, American Airlines called to state that our luggage was finally being placed on a flight to Paris and would arrive soon. Unfortunately, because we had no clothing or necessities, my daughter and I had to spend nearly three additional hours shopping for essential items, causing us to miss a planned tour in Paris. Despite nightly phone calls to American Airlinesβmany lasting nearly an hourβwe never received our luggage during our three nights in Paris. On June 7, 2026, we departed Paris for Rome, Italy, without any luggage updates. An American Airlines customer service representative, Mark, collected our next hotel information and assured us our luggage would be rerouted and delivered to Rome. Despite these assurances, we never received our luggage at any point during our 13-day trip. This experience caused substantial emotional distress, inconvenience, and financial hardship. My daughter and I had spent months carefully preparing for this vacation, purchasing special outfits, shoes, and accessories for our planned events and experiences. I was also without my contact lenses, skincare items, and prescribed medications for dermatitis and allergies, which significantly affected my health during the trip. My skin condition worsened due to lack of medication and the inability to properly care for myself. Instead of enjoying our vacation, we spent countless hours shopping for necessities, tracking luggage, waiting on hold with customer service, and attempting to recover our belongings. Planned tours were missed, events were disrupted, and many special moments and photographs from our vacation were negatively affected. In addition to the baggage issues, our return travel was also severely disrupted. On June 13, 2026, our flight from Milan to New York was canceled only two hours before departure, forcing us to remain at the airport from 9:00 AM until 3:00 PM. We were rerouted through Chicago, where we were required to stay overnight in a hotel before continuing to DFW and finally MFE, delaying our arrival home by an additional day and resulting in further out-of-pocket expenses. Given the significant inconvenience, emotional distress, health impact, missed tours, lost vacation time, and additional expenses incurred throughout this trip, I respectfully request fair compensation and reimbursement for the hardships my daughter and I experienced. I have retained receipts for essential purchases made due to the delayed baggage and would appreciate prompt review of this matter. I look forward to your response and resolution. Sincerely, Aleida A Gonzalez 956-393-7423 nurseale4@yahoo.com Claim Number: LHRAA14963021Overall
- cancelled flights and lost baggage
- negative
- Mcallen-London
- Economy
- Desired solution
Lisset C
Verified | Jun 17, 2026Las Vegas-Omaha
Economy
Problems at airport
We had a trip from Vegas planned and everything was going as planned we were all boarded in Vegas on time. We then sat on the tarmac loaded up in the plane for what felt like a really long time. It was hot no air or much air was blowing I thought I was going to pass out. Eventually we started to moving it had to have been like an hour. Our layover flight was pretty tight and we would have been on time had the flight been even a few minutes earlier. They did not wait for us and when we ran to it they were just closing the door to the plane. We'd missed our flight. When we went to the counter to ask about what could be done they told us the next flight was next day or the day after. Unfortunately I could not wait and we had to make the decision to drive all night from Chicago to get home to make it to work in the morning. We did reach out to American Airlines, but they did not want to pay for our rental and only refunded us our flights. I added proof of me asking for a refund for the rental and got no response.- Las Vegas-Omaha
- Economy
Ryan Robert D
Verified | Jun 15, 2026Orlando-Rome
Economy
All 3 pieces of luggage arrived on different flights. One piece of luggage arrived on the flight when we landed in Rome, the next piece of luggage arrived 3 hours later on a different flight at midnight, and the 3rd piece of luggage did not arrive until the next morning at 12 pm. It took time out of my vacation because I was spending the night in a villa in Tuscany that was 2 hours away from the airport. So not only did I have to go to the villa the night before. But I had to wake up and drive 2 hours back to the airport to pick up my luggage. I spent a total of 35+ hours in the airport waiting on my luggage to arrive and driving back and forth. Not only that, my luggage was last to arrive off the airplane and the help desk was no help. I speak English and the lady gave me somebody who spoke Italian and did not know anything I was saying. I have received all my luggage now, but my luggage got lost in Miami and Madrid and had to be found. The airline provided $0 in allowance for incidentals. 2 pieces of my luggage got delayed which ultimately cost me a day of my vacation that I spent months planning.
- Orlando-Rome
- Economy
Thomas L
Verified | Jun 14, 2026Tucson-Fort Wayne
Economy
The whole trip started out bad and progressively got worse. First part of flight was cancelled & airline changed where I was going. The flight they put me on was delayed 3 times after that. I was to leave Tucson, AZ at 10:20am, June 13, 2026 but was delayed until 3:24pm to arrive in Chicago, IL at 8:30pm June 13, 2026. But sat on the tarmac in Chicago for an hour and 40 minutes before going to the gates to unload. which made me miss my connecting flight to Fort Wayne, IN. The next flight wasn't until the next morning at 8;30am June 14, 2026. Then it was delayed 3 hours. Arriving in Fort Wayne, IN at 1:30pm, June 14, 22026. I was to arrive in Fort Wayne, IN at 11:30pm June 13, 2026. No hotel available so spent the night in the airport. They did give me a $12 meal voucher, which you can't hardly buy anything with in the airport with. Making me late to arrive home for work that I had to do.
- Tucson-Fort Wayne
- Economy
Paul T
Verified | Jun 14, 2026Rochester-Chicago
Economy
Terrible delays - Avoid if possible
The ORD > RST leg was delayed 2hour leaving friday night 6/6 due to a ground pattern issue at 8am. Then the return trip was delayed for weather leaving ORD, but then because of that the Crew timed out So we faced uncertainty that was was suppose to be a 6pm flight would take off even at 3am. When rebooked for 6am it was already delayed from 5:30 because the Crew that had arrived the prior night wasn't able to take off until they had their 10h rest. So I didn't arrive to my destination until 14 hours later. Rides and transport while no additional cost to myself were incurred the time lost was real, and it forced time off work because I could not make it in that monday.Overall
- Major Delays - 2hrs oubound, and another 6hrs return
- n/a
- Rochester-Chicago
- Economy
- Desired solution
Madelyn G
Verified | Jun 13, 2026Chicago-Rome
Economy
My direct flight from O'Hare to Rome with American Airlines (86) got cancelled because a worker ran his service truck into the plane's engine. I was then booked to go from O'Hare to London 5-22 and from London to Rome on American Airlines. However, the flight in London got delayed originally until next morning (I am under 21 years old so could not book a room overnight), so the workers fast-tracked me on Vueling (6651) to Barcelona and Barcelona (6108) to Rome. That is where my checked luggage bag got lost. I got to Rome 5-23 and was booked to go on a 7-night, 8-day Royal Caribbean cruise on Monday, 5-25-26 with my family. So my vacation was 9 nights, 10 days without ANY change of clothes, no change of shoes and barely any toiletries. My lost suitcase did not appear until 6 days AFTER I returned home. The only thing American Airlines gave me was a $12 meal ticket to use at O'Hare on 5-23, and it didn't even work!
- Chicago-Rome
- Economy
Debby V
Verified | Jun 13, 2026West Palm Beach-New York
Economy
There were 2 broken seats on plane they took our first class seats and gave them away , my husband ended up in last row . Huge difference in orice
- West Palm Beach-New York
- Economy
Dwayne B
Verified | Jun 12, 2026Chicago-Dublin
Economy
Claim escalated to airline
No reason given
We were delayed and could not cancel our hotel, activities, and arrangements. we still had to pay for everything we missed.- Chicago-Dublin
- Economy
- Claim escalated to airline
Eric I
Verified | Jun 9, 2026Houston-South Bend
Economy
Well it was my first time on any airline , so I follow procedures as I was told had a hole in bag so I had to get it wrap up to step back in line to check the bag
- Houston-South Bend
- Economy
George M
Verified | Jun 4, 2026Zurich-New Orleans
Economy
Technical problems
Description: On May 31, 2026, I was traveling on a single booking (PNR: STSMAZ) from Zurich (ZRH) to New Orleans (MSY) via Dallas (DFW). Flight details: AA201 (ZRH β DFW) Scheduled: 09:45 β 13:40 Actual: 10:58 β 15:01 Delay cause: Mechanical issue (confirmed by airline email) AA2194 (DFW β MSY) Scheduled: 15:39 β 17:07 This connection was missed due to the delay of AA201 I was rebooked onto: AA2158 (DFW β MSY) Scheduled: 17:35 β 19:07 Actual: 18:37 β 20:10 Delay cause: Aircraft issue / reassignment (also confirmed by airline communication) Final impact: I arrived at my final destination (MSY) at 20:10 instead of 17:07, resulting in a total delay of 3 hours and 3 minutes. Steps taken so far: Submitted a compensation claim directly to American Airlines β Denied Filed a formal rebuttal β Denied again, citing their interpretation that EU261 delay compensation does not apply to Swiss departures Provided additional evidence, including airline emails confirming the mechanical cause of the delay Escalated the case to the Swiss Federal Office of Civil Aviation (FOCA) β case officially registered American Airlines confirmed by phone and follow-up email that they will continue to deny compensation Summary: Delay exceeded 3 hours at final destination Disruption caused by mechanical issues within airline control Missed connection occurred under a single booking Airline has refused compensation based on a legal interpretation rather than the facts of the delay Note: the above flight details are the same for Helen Mitchell traveling on a single booking (PNR: DUXQYK)- Zurich-New Orleans
- Economy
Christina C
Verified | May 29, 2026Naples-Philadelphia
Economy
Successful claim
I emailed customer relations to report 2 cancelled flights in a row with lost wages due to missing work
- Naples-Philadelphia
- Economy
- Successful claim
Vincent L
Verified | May 26, 2026Philadelphia-Oranjestad
Economy
My luggage, as you can see was dropped and broken. They then put a sticker on it that said "Caution Heavy." The luggage was also missing 2/4 wheels, and it is completely unsalvageable.
- Philadelphia-Oranjestad
- Economy
Ranae E
Verified | May 25, 2026Miami-Orlando
Economy
I wasnβt done entering all of the items that are missing in my bags. The suitcase was brand new. Itβs a Samsonite. I donβt know how to get back to the screen of reporting all the things that were lost in the bags. I had well over $1500 of clothes in my bag brand new swimsuits brand new name brand coverups brand new shoes. Brand new bras, shirts etc. all ordered special for the trip. We stayed at the Ritz Carlton, so we were not cheap people.!! I donβt know the condition My items will be in if I ever see them again for half of my swimsuits were still wet. The luggage has now been missing for four days. I was told the day that we reported the claim that it would arrive to me that evening or for sure the next morning. We missed a shuttle as the lost baggage kept us from Our scheduled pick up time to our vehicles. I was unable to give our gifts to our guests for sitting our house and and pets as a thank you since the gifts are in my luggage. I do have receipts for much of the clothes and shoes since they were purchased for the trip. I had to go the whole holiday weekend without any of my clothes. No bras, no shoes, no dress shirts! I am extremely frustrated! My baggage has not arrived yet. Online it is showing it in Houston yet I was told that it was at FedEx. I last saw my bag at the airport in Orlando. The agent told me that it would arrive to my home that evening or for sure the next morning. We had to pay $45 for our checked bags. we arrived at the Orlando airport on 21 May. They told me I would have my bags by the 22nd at the latest today is the. 25th and we still donβt know where itβs at.
- Miami-Orlando
- Economy
Tony H
Verified | May 24, 2026Dallas-Fort Worth-Stockholm
Economy
Successful claim
One bag out of three checked in together at Dallas-Fort Worth International Airport did not arrive in Stockholm. I filed a PIR at ARN Stockholm Airport. The airline found and delivered my bag 5 days later at our next stop to our hotel in Berlin. I did not have any jacket, long trousers, and no underwear to wear, and it was cool weather. Being a typical larger American, I had trouble finding clothing my size. I found a clothing store, Hirmer GROSSE GRΓSSEN Berlin, with larger sizes: 3XL - 5XL, as stores nearby Alexanderplatz only carried up to 2XL size. The staff at the store were very helpful and spoke English.
- Dallas-Fort Worth-Stockholm
- Economy
- Successful claim
Ottoniel P
Verified | May 23, 2026Philipsburg-Salt Lake City
Economy
We will be arriving to our final destination on the 23rd May 2026 around 7:45pm , Airline told me that I don't have a boarding pass because the airline never give it to me and that I have to wait if a customer not show up for me to get in , right when they call my group , the airline give a $12 voucher , stay in a hotel and $400 in credit each that I told them that I don't want it , that I prefer cash and a check and they refused to do that , requested a written statement detailing my rights and exactly how I was selected to be bumped and they refused, also requested compensations for my luggage that was send in the flight and also they refused... it will inconvenience me because I dont have any cloth to change , not tooth bruch and paste , no deodorant and other many things that you need every day also we had planned a trip to Las Vegas the day after we arrive and I have to cancel and reschedule everything ... they also make me wait a long time to send some one to tell me a bunch of lies and to refused all my compensation and rights by law .
- Philipsburg-Salt Lake City
- Economy
Maria L
Verified | May 20, 2026Killeen-Louisville
Economy
I am filing a claim regarding my luggage being incorrectly tagged and sent to Cincinnati instead of my destination. My checked bag contained medically necessary items, including prescription insulin pens and diabetic supplies. Because the bag was mishandled, I was left without access to important medication and personal belongings. This created significant stress, inconvenience, and a potential medical risk due to the time-sensitive and temperature-sensitive nature of insulin. Additionally, I was incorrectly charged for three checked bags, even though I only checked two. I am requesting reimbursement for the incorrect baggage charge, as well as any expenses incurred due to delayed/mishandled luggage. I am requesting reimbursement for necessary replacement medication, medical supplies, toiletries, clothing, and other reasonable expenses incurred as a result of the airlineβs error. I am also requesting compensation for the inconvenience and stress caused by the mishandling of my baggage and the incorrect baggage fee. Please note that this situation involved essential medical items and required urgent attention.
- Killeen-Louisville
- Economy
Anita S
Verified | May 14, 2026Raleigh-durham-Atlantic City
Economy
OFFERED ANOTHER TRIP FOR ADDITIONAL MONEY DATES, I WANT MY MONEY
i HAVE A BRIDGE TOURNAM,ENT ON MAY 19, 2026. SHE DENIED MY DISCOUNT AND TOOK MY BILL FROM ADDITIONAL $300 TO 700 EXTRA, SHE SAID I WOULD NOT GET MY MONEY OR MY TRIP[,Overall
- POOR CUSTOMER SERVICE
- Raleigh-durham-Atlantic City
- Economy
- Loss: β¬350
- Desired solution
Dahlia G
Verified | May 10, 2026Windsor Locks-Columbia
Economy
My hard shell carry on was returned with a significant crack after my flight from Bradley to Philidelphia. The flight was very small so we had to valet check our bags which was when the damage occured. After arriving in philidelphia and noticing the crack in my bag I spoke with multiple members of the American airlines staff who said they couldn't help and directed me to this form. During my final flight I also had to valet check my bag and was worried about further damage coming to my bag or belongings inside as they were basically exposed by the crack. Now I have to purchase a new high quality bag which is a large financial burden as an independant out of state college student who needs to travel a lot.
- Windsor Locks-Columbia
- Economy
Pamela S
Verified | May 7, 2026New York-Key West
Economy
Problems at airport
We were asleep in a hotel in flushing awaiting our flight to Key West, At 11:30 pm unbeknownst to us there was a horrible crash on the runway at LGA. We woke up to six emails canceling our flight. The airport was closed the better part of the day. The best AA could due under the circumstances was to get us to Miami. We told AA to cancel us and retain the return flight to LGA on the 31st. They told me I would have to cancel the entire trip because it was round trip. But were very helpful in reselling my cancelled tickets back to me. Also refusing a refund.We lost 2 days of vacation.- New York-Key West
- Economy
Elissa B
Verified | May 5, 2026New York-Cancun
Economy
No reason given
My children and I were stuck at the AA terminal at JFK for 6+ hours, with no agent or representative available to even answer our questions. My boys were hysterical with confusion and fright, and refused to fly American Airlines again, which forced me to book ridiculously expensive JetBlue tickets in order to enable them to visit my in-laws in Florida. This whole experience was traumatizing and obscenely costly, forcing me to charge accounts I can barely afford to pay. Thank you for your time and consideration.- New York-Cancun
- Economy
Matthew C
Verified | May 1, 2026Chicago-Paris
Economy
Successful claim
I could see where the bags were going. I had apple tags. They stayed in Chicago for several days then were shipped for some reason to Washington DC where they sat there for four days then they were shipped to Paris and then onto us after a couple days.
- Chicago-Paris
- Economy
- Successful claim
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