American Airlines complaints: comments, page 3
506 comments
Akheim F
Verified | Sep 9, 2026
Raleigh-durham-Miami
Economy
Claim escalated to airline
Problems at airport
Good evening, I am contacting you regarding the multiple flight cancellations and disruptions I experienced while returning to Miami. My itinerary was affected by several cancellations, including an instance where my flight to Philadelphia, which was part of my connecting journey, was canceled while I was already en route. Due to the significant inconvenience and additional expenses caused by these disruptions, one of your agents advised me to retain all receipts and submit them for reimbursement. I am therefore submitting my receipts for your review and would appreciate it if you could advise me on the next steps for having these expenses reimbursed. Please let me know if any additional documentation is required. In addition to the reimbursement request, I would also like to address the issue regarding my luggage. I was specifically advised that my luggage would be redirected to Fort Lauderdale along with my revised travel arrangements. However, upon arrival, I was informed that my luggage had instead been sent to Miami. As of today, my luggage has still not been delivered to my residence, which has caused further inconvenience and frustration following an already highly disrupted travel experience. I would also like to express my concern regarding the assistance I received from the baggage claims representative. Unfortunately, her attitude and willingness to assist were extremely disappointing. Rather than providing clear guidance or taking the necessary steps to have my luggage transferred from Miami for delivery, I was met with an unhelpful and dismissive response. It was only after another colleague became involved that someone was willing to assist with arranging the delivery of my luggage. I understand that travel disruptions can occur, but I believe customers should still receive clear communication, appropriate assistance, and professional treatment when these situations arise. I would appreciate this matter being addressed promptly, along with an update regarding the status and expected delivery of my luggage.
- Raleigh-durham-Miami
- Economy
- Claim escalated to airline
Jacob D
Verified | Sep 9, 2026Phoenix-Detroit
Economy
Problems at airport
Hi - my phoenix flight PHX - > CLT was delayed by the airline and not by weather. We were delayed on the tarmac by over an hour causing me to miss my connecting flight to detroit (DTW) flight AA 370. I was rebooked for a flight the following MORNING, over 12 hours later for flight AA 1683. This flight however no longer worked for my plans as I needed to be in Detroit on Friday night. I ended up having to pay for a hotel for multiple nights in CLT because of this missed connection that was over $1000. Thank you!- Phoenix-Detroit
- Economy
Tyler S
Verified | Sep 8, 2026Sao Paulo-New York
Economy
Successful claim
No reason given
Flight was delayed 13 hours and airline only offered 45 BRL for breakfast and some airline miles as compensation.- Sao Paulo-New York
- Economy
- Successful claim
Ryan G
Verified | Sep 7, 2026Dallas-Fort Worth-Paris
Economy
Claim escalated to airline
Unknown
Got delayed 3 times from the original time of 4:40pm Sep 6 to 3pm sep 7. Never gave us a real explanation besides a βcomputer problemβ.- Dallas-Fort Worth-Paris
- Economy
- Claim escalated to airline
Brenda S
Verified | Sep 6, 2026New York-Orlando
Economy
Unknown
I did not check any baggage but lost my wallet with all my vacation kids money had about $1000, the wallet was beige small the size of my hand, no name brand. Probably had my boarding passes inside.- New York-Orlando
- Economy
Stephen M
Verified | Sep 3, 2026Tampa-Madrid
Economy
Successful claim
Unknown
1) I was told the missing baggage would be on the next flight to Spain, arriving Tuesday, but did not receive all bags until Friday. In the meantime, I made multiple follow-up calls to Iberia and ambiguous information about where the bags were. 2) One bag was delivered to my hotel on Thursday, but the other bag was still at the airport on Friday and I had to rush there to pick it up before leaving on a cruise on Saturday. 3) When I got to the airport on Friday, Iberia customer service did not know where the bag was, so I had to send the waiting taxi away with extra charges and had to wait for an Iberia manager to finally track down where my bag was. 4) Had to make multiple changes to my train reservation to get from Madrid to Barcelona for our cruise. 5) We purchased excess clothes because we thought we were not going to receive my wife's luggage before we left on our cruise. In fact, we were on our way to the train station when Iberia called to say they had her bag at the airport and it would not make it to Barcelona in time for the cruise unless we went to the airport and picked it up ourselves. 4) 2 bags were severely delayed; the last bag we picked up at the airport. 5) No incidental cash was offered or provided. 6) Carry-on bag was not checked at gate 7) 1 checked bag per passenger was included in our ticket 8) PIR was filed immediately in person at Iberia customer service in the Madrid airport.- Tampa-Madrid
- Economy
- Successful claim
Micha B
Verified | Sep 3, 2026Norfolk-Toronto
Economy
Claim escalated to airline
Unknown
Due to the delayed delivery of my checked baggage, I was forced to make essential out-of-pocket purchases to attend a wedding. Since my luggage containing my formal wear and cosmetics did not arrive in time, I had to purchase a new wedding dress, essential cosmetics/makeup, and necessary toiletries for the event.- Norfolk-Toronto
- Economy
- Claim escalated to airline
Mary Lou M
Verified | Aug 31, 2026Chicago-Venice
Economy
Technical problems
The emotional distress that this has caused me allowed me to suffer one missed day of my vacation and seven days without my luggage, causing me turmoil to purchase new items and be mentally frustrated about the whole situation.- Chicago-Venice
- Economy
Heather R
Verified | Aug 30, 2026Chicago- Schonefeld
Economy
Claim escalated to airline
Technical problems
Flight was canceled and then my luggage was lost in Chicago. I was without all my belongings and was only able to pick up at the airport the day we left Germany- Chicago- Schonefeld
- Economy
- Claim escalated to airline
Maciej W
Verified | Aug 28, 2026Madrid-New York
Economy
Successful claim
No reason given
airplane left 3 h late due to the airline fault and landed over 3h late at the destination. there was no issue with weather.- Madrid-New York
- Economy
- Successful claim
Amonte H
Verified | Aug 28, 2026Orlando-Rochester
Economy
Canceled flight to Rochester, I need my luggage rerouted to either MCO or TLH so I can pick up when I arrive. I live in Tallahassee Florida so if it isnβt able to be at the airport in time for when I arrive @9:30pm tomorrow in orlando then thatβs where I would like it sent. BLACK OSOREY BAG βBOWMANβ written
- Orlando-Rochester
- Economy
Sterling J
Verified | Aug 27, 2026Washington-Los Angeles
Economy
Problems at airport
My travel itinerary was from 8/7/2026 - 8/13/2026. My flight was cancelled the evening of 8/7/2026, after we had checked in for our flight, checked out luggage, cleared TSA security, and arrived at the selected airport gate. Our flight was delayed multiple times until eventually being cancelled later that evening. I tried to rebook a flight for that evening, the next day and even Sunday. I was disconnected twice while on the phone with American Airlines representatives trying to rebook me. I was not able to reach a AA representative on Saturday, 8/8/26 to rebook my flight. I eventually had to cancel my entire itinerary on the evening of 8/9/2026. While trying to rebook my flight on 8/9/2026, I had mechanical problems with my automobile and required a tow to an automotive repair shop to be repaired. This occurred while I was supposed to be in California. I incurred additional expenses while I was supposed to be on travel, 8/7/26 - 8/13/26. I expect to be reimbursed for these additional expenses.- Washington-Los Angeles
- Economy
Ryan A
Verified | Aug 27, 2026Buffalo-Phoenix
Economy
Yes. The loss of my checked baggage caused significant additional expenses and substantial, provable inconvenience. I am self-employed and operate a professional, upscale tattoo business. The bag contained essential business equipment and personal items necessary for me to perform my work, including my laptop, tablet, tattoo machines and related equipment, prescription eyewear, and other professional supplies. Because this equipment was unavailable, I was unable to conduct scheduled or potential tattoo work during my trip and lost opportunities to generate income. The timing of the baggage loss directly interfered with my ability to work and fulfill potential professional commitments. I also incurred, or may need to incur, reasonable replacement and emergency expenses for essential items and equipment that were unavailable because of the lost baggage. I am retaining documentation, receipts, purchase records, and other available evidence supporting these expenses and the value and necessity of the missing items. In addition to the direct financial expenses, the baggage loss caused significant disruption to my business activities, including lost work opportunities, inability to use my professional equipment, and time spent attempting to locate the baggage and resolve the claim. I respectfully request reimbursement for all reasonable, necessary, actual, and verifiable expenses and losses for which American Airlines is responsible, including the value of the contents of the lost baggage and applicable consequential expenses.
- Buffalo-Phoenix
- Economy
Anshul K
Verified | Aug 26, 2026Los Angeles-Las Vegas
Economy
On 22 August 2026, I was traveling from Melbourne to Las Vegas via Los Angeles. My original QF93 flight was delayed, which caused me to miss my connection, you and I was rebooked on American Airlines flight AA2529. At LAX, I rechecked my baggage as required. When I arrived in Las Vegas, my bag did not arrive. The staff advised it would arrive on a later flight and to wait until around 6 p.m. After waiting and still without luggage and having been traveling for over 22 hours, I purchased only essential items, socks, underwear, a t-shirt, and shorts, total 57 dollars and 41 cents. My baggage was delivered the next day, 23 August, at approximately 4:30 a.m. via hotel delivery. I respectfully request reimbursement of USD 57.41 for these necessary expenses incurred as a direct result of the delayed baggage. I have also attached the invoice of the items purchased.
- Los Angeles-Las Vegas
- Economy
Melissa L
Verified | Aug 25, 2026Corpus Christi-Cincinnati
Economy
The flight attendant took my bag when it wouldn't fit on the overhead. Said I had to check it. She asked my final destination and I said Cincinnati. She said my luggage would be there. I did not know and was not told to get my bag in Dallas where we had a layover! So frustrating!
- Corpus Christi-Cincinnati
- Economy
Emma G
Verified | Aug 25, 2026San Francisco-Charleston
Economy
I checked my bag at the gate in San Francisco and the bag did not get onto my connecting flight from Dallas to Charleston. My suitcase has imperative belongings to my daily life and was mishandled. The person at the gate did not charge me to check my bag.
- San Francisco-Charleston
- Economy
Justin H
Verified | Aug 25, 2026Milwaukee-Boston
Economy
Flight cancelled on board after 3+ hour delay. Rerouted without bags. Bags delayed 48 hours from initial landing. They took carry ons too so we arrived home with absolutely nothing. No clubs, no clothes, no work equipment etc.
- Milwaukee-Boston
- Economy
Eli W
Verified | Aug 25, 2026Seattle-Porto
Economy
Claim escalated to airline
I have not received any of my luggage. I am missing on backpack. II have not received any cash allowances. The last time I saw my bag was in Seattle at the beginning of my trip August 5th around 3 pm. It was an additional $70 to have the bag checked I believe. I am unsure if I declared a value of the luggage. I filed my PIR in person at the PORTO airport as well as one online. I was told verbally in person by a person working for Iberia Airlines in Madrid that my luggage would be in Porto when I arrived. Then when I got to Porto and it wasn't there I was told it would be "no worries and definitely be delivered to the house I was staying at the next day". It's been 20 days and I still don't know where my luggage is despite trying to contact and communicate with the airline. I am missing a backpack with designer clothing and all my toiletries. It was checked at the gate as they told me there wasn't any more room. here is the message I received finally from someone in PORTO despite telling them multiple times I didn't have a phone that could receive calls during my travels: Lost Found OPO Sun, Aug 16, 1:05β―AM (9 days ago) to me Good morning, Regarding missing bag report OPOIB17540, bag received Porto. Tried multiples times to contact the phone registered in the file but is always disconnected. Please inform if you are still in Portugal or back to USA. If still in Portugal please inform another available phone as driver need to contact to settle the delivery. If you are back to USA please inform which is your nearest airport and we will forward the bag. Best regards, Angelina Santos LOST AND FOUND Irregularidades de Bagagem / Escala do Porto Baggage Irregularities / Oporto Station Aeroporto do Porto, Γrea das Chegadas 4471-905 Maia (+351) 229 400 600 β Ext.40574 No approx delivery date given!
- Seattle-Porto
- Economy
- Claim escalated to airline
Anonymous member
Verified | Aug 24, 2026Premium economy
Seat upgrade lost with cancellation
Our son had to cancel a flight home due to military changes in his orders for leave. We had upgraded his seats on all four flights for his round trip. He was refunded to be able to book another flight for different dates, but the seat upgrades were gone and we had to once again purchase his upgrade for seats. His military pay isn't much and it is one way we can treat him with 6 more inches of leg room. Just sorry that we didn't even get a credit when he had to cancel.- Premium economy
Ryan W
Verified | Aug 24, 2026Milwaukee-Boston
Economy
Delayed 5+ hours. We even boarded at 8pm sat for an hour then de-boarded. We ran to a new gate and switched to that in last minute. Bags never made new flight which they forced us to gate check things on
- Milwaukee-Boston
- Economy
Morgan C
Verified | Aug 24, 2026New Orleans-Venice
Economy
Claim escalated to airline
i originally boarded my united flight while bag was checked. the flight had a broken door, so we were unloaded & i was on a time crunch to make it to venice, italy at a certain time. i was then put on an american flight where i was told my bag was being transferred from one plane to the next. after leaving new orleans on the first flight & arriving in dallas i then got on my connecting to venice where my bag did not show up. i filed with the venice airport, & my bag made it to me 4 days into my trip where i was backpacking the dolomites (hiking). i had to rebuy the basics to even hike for the first 4 days.
- New Orleans-Venice
- Economy
- Claim escalated to airline
Agnes M
Verified | Aug 23, 2026Chicago-Manchester
Economy
No reason given
Air Advisor is a complete waste of your time they ask over and over for the same documents and then ask again telling you they are closing the aplication- Chicago-Manchester
- Economy
Bradley F
Verified | Aug 21, 2026Houston-Dublin
Economy
No reason given
Original flight scheduled from IAH to CLT on 8/2/26 delayed due to maintenance issue led to missed connection to DUB. I was rebooked on 8/3 to CLT and on to DUB on 8/3. I arrived in Dublin 24 hours later. In addition to missing a full day of my vacation and some scheduled attractions, I missed an Airbnb reservation that could not be cancelled ($297). I also lost a car reservation with SIXT. I was not charged and rebooked with Hertz for a slightly increased price. I would simply appreciate reimbursement for the Airbnb accommodation.- Houston-Dublin
- Economy
Benjamin B
Verified | Aug 21, 2026Nashville-Honolulu
Economy
Our bag was delayed over 24 hours and we had vital baby supplies that were needed including formula, diapers, and additional clothing. We had to purchase these items at Target and another local store. We are requesting compensation for our time lost, the items bought, and the ordeal of having to manage missing infant items.
- Nashville-Honolulu
- Economy
Michael K
Verified | Aug 19, 2026Orlando-Liverpool
Economy
Influence by other flights
I booked the flight for my wife and myself to Liverpool months in advance. I wanted to fly business class. The flight required two stops. I booked the first leg of the flight from MCO to PHL economy, The long leg, PHL to DUB was booked as business class and the final leg to Liverpool was economy. I arrived at the airport early and saw that many flights were canceled or delayed and I attempted to get on an earlier flight standby to arrive to make the connecting flight, but there was only one seat available and I needed two seats. My flight was eventually cancelled, which we were told was caused by ATC and weather. The agent was able to get us on another flight direct to DUB but we were involuntary downgraded to economy and there were no business class seats available the next day. I was traveling but I contacted American Airlines ASAP, but I never received a response to provide compensation. My wife and I attempted to phone American Airlines, and we were told to contact customer relations, which this is the only form I can find. I paid a high price for both transportation to the destination and business class service. American Airlines successfully delivered the transportation portion for our trip but did not provide the business class service that we paid for. I am looking for compensation for the involuntary down grade from business class to economy. Thank You- Orlando-Liverpool
- Economy
Gabriele S
Verified | Aug 19, 2026Venice-Fort Lauderdale
Economy
No reason given
Flight was cancelled without prior notice. Stuck at the airport. Rebooked on a second flight that got cancelled. Finally booked for the day after, longer flight, missed appointments. Connections changed. Arrived with over 24hrs of delay- Venice-Fort Lauderdale
- Economy
Wilfredo R
Verified | Aug 16, 2026Santo Domingo-Miami
Economy
Claim escalated to airline
No reason given
We were informed that the flight was delayed be from 7:44 to 9:45 we checked in on time and we waited, we went to check on the flight at 9:00 and we were told it was already left- Santo Domingo-Miami
- Economy
- Claim escalated to airline
Patrick W
Verified | Aug 14, 2026Fort Lauderdale-Norfolk
Economy
My luggage contained medicine i needed. My luggage was 5 hrs late with internal damage medicine holder
- Fort Lauderdale-Norfolk
- Economy
Yazan And Maria A
Verified | Aug 14, 2026Boston-Amman
Economy
below email clarify the situation as it has been sent by my spouse : Dear American Airlines Customer Relations, I am writing to formally escalate a serious customer-service failure that occurred today, August 13, 2026, at Boston Logan International Airport, which resulted in my family being unable to travel on our confirmed itinerary from Boston (BOS) to Chicago (ORD)- Amman ( AMM ) Our confirmed reservations were: β’ HFYM2G β myself and my daughter β’ GXJAVN β my wife β’ Crown Class β’ BOSβORD β’ Travel date: August 13, 2026 I am a Royal Jordanian Gold Frequent Flyer member and was expecting to qualify for Royal Jordanian Platinum status following this journey. I want to make clear from the beginning that my primary complaint is about the way American Airlines handled this situation after the check-in problem became known. I arrived at Boston Logan Airport and proceeded to the Priority Check-In area. After waiting, I was assisted by an American Airlines representative, Virginia. I provided our passports and both confirmed booking references. I was told that American Airlines could not issue our boarding passes because Royal Jordanian had apparently not provided the necessary access/information required to complete check-in. I immediately contacted Royal Jordanian. I called the Royal Jordanian call center more than 10 times. Royal Jordanian repeatedly confirmed that both reservations were fully confirmed, valid and paid, and that there was no issue with our bookings. I was also informed that Royal Jordanian had contacted or raised the issue with oneworld and that American Airlines needed to complete the check-in. I returned to American Airlines and explained this information. However, American Airlines continued to tell me that the problem was with Royal Jordanian. This created an unacceptable situation in which Royal Jordanian was telling me that American Airlines needed to check us in, while American Airlines was telling me that Royal Jordanian was responsible. I was left between two airlines while standing at the airport with my wife and daughter, despite having confirmed and paid reservations. I repeatedly requested assistance from American Airlines and asked for the matter to be escalated. Eventually, an American Airlines supervisor/manager became involved and further communications took place. Despite the management escalation, the issue was not resolved. Instead, we were ultimately told that our travel would be moved/postponed to tomorrow. This is the most serious part of my complaint. I understand that technical or system problems can occur between airlines. What I cannot accept is that, once the problem was identified and management became involved, American Airlines did not effectively coordinate with Royal Jordanian and resolve the passenger's situation. I should not have been required to make more than 10 calls to Royal Jordanian, repeatedly return to the American Airlines counter, explain what each airline was telling me, and effectively act as the communication channel between two airlines. I was the passenger, not the intermediary between American Airlines and Royal Jordanian. I was physically present at the airport with my family, valid passports, confirmed reservations and paid tickets. We were ready and willing to travel. Nevertheless, our journey was disrupted and we were forced to travel the following day. COMPENSATION AND REIMBURSEMENT CLAIM As a direct consequence of this failure, my family incurred additional expenses that would not have occurred had our confirmed journey been properly handled. These include: β’ Food and meals purchased during the disruption. β’ Transportation expenses. β’ Accommodation expenses, if required. β’ Additional airport/travel expenses. β’ Other reasonable out-of-pocket expenses resulting directly from the disruption. I have retained the receipts and supporting documentation and am prepared to provide them. I am formally requesting: 1. Full reimbursement of my documented reasonable expenses resulting from this disruption. 2. Appropriate compensation for the significant inconvenience, lost time, disruption and additional burden imposed on my family. 3. A written explanation of the actions American Airlines took to resolve the problem after it became known. 4. A written explanation of what the American Airlines supervisor/manager did after the matter was escalated. 5. Confirmation of what communication took place between American Airlines and Royal Jordanian. If American Airlines believes that Royal Jordanian was responsible for the original technical problem, I request that this be stated clearly in writing. However, that does not address my primary complaint: once the problem was identified, I was an American Airlines passenger at an American Airlines airport counter, and after escalation to management, the situation still was not resolved. I therefore expect American Airlines to explain what reasonable steps it took to coordinate directly with Royal Jordanian rather than leaving the passenger to resolve the matter. FREQUENT FLYER STATUS I also require written confirmation that this involuntary disruption will not negatively affect my Royal Jordanian Gold status, qualifying activity, mileage, tier credits or my expected qualification for Platinum status. This was not a voluntary cancellation, no-show or passenger-caused disruption. I was present at the airport and made every reasonable effort to travel as booked. TOMORROW'S TRAVEL I also require confirmation that American Airlines has now coordinated directly with Royal Jordanian and that our rescheduled journey is fully protected. I do not want my family to arrive at BOS tomorrow and face the same problem again. I expect American Airlines and Royal Jordanian to resolve the issue between themselves before our departure. SUPPORTING DOCUMENTATION I have retained: β’ Both booking confirmations. β’ Ticket and itinerary information. β’ Original and revised travel arrangements. β’ Evidence of my Royal Jordanian Gold status. β’ Receipts for food and other expenses. β’ Transportation receipts. β’ My call history showing the repeated calls to Royal Jordanian. β’ Other relevant communications and documentation. I am prepared to submit all supporting evidence. REQUEST FOR SENIOR REVIEW Please treat this as a formal complaint, management escalation and compensation claim. I am requesting a case/reference number and a substantive written response addressing: β’ What happened. β’ Why American Airlines could not complete our check-in. β’ What American Airlines did to resolve the problem. β’ What the supervisor/manager did after escalation. β’ Why the journey was ultimately moved to tomorrow. β’ How American Airlines will address my documented expenses. β’ What compensation American Airlines will provide. β’ How my frequent-flyer qualification will be protected. I am not looking for a generic apology. I am asking for accountability, a clear explanation, reimbursement of my actual documented expenses, appropriate compensation, and a practical solution. I also expect American Airlines to communicate directly with Royal Jordanian rather than directing me back and forth between the two companies. The passenger should never be required to resolve an operational dispute between two airlines. I look forward to your urgent response and a fair resolution of my claim. Sincerely, Yazan Abu Safiah Royal Jordanian Gold Frequent Flyer Member Booking Reference: HFYM2G β Yazan Abu Safiah & daughter Booking Reference: GXJAVN β Dr. Duaa Abu Arqoub Route: BOS β ORD Class: Crown Class Travel Date: August 13, 2026
- Boston-Amman
- Economy
Duaa A
Verified | Aug 14, 2026Boston-Amman
Economy
Claim escalated to airline
My husband Yazan Abu Safiah sent an email since his booking reference and my daughters one is separate.
- Boston-Amman
- Economy
- Claim escalated to airline
Yazan A
Verified | Aug 14, 2026Boston-Amman
Economy
Claim escalated to airline
I was travelling with my wife and 6-year-old daughter from Boston (BOS) to Chicago (ORD) on August 13, 2026, in Crown Class, with confirmed and paid Royal Jordanian bookings HFYM2G and GXJAVN. I am a Royal Jordanian Gold Frequent Flyer member. > > We arrived at BOS and went to Priority Check-In. American Airlines staff could not issue our boarding passes and told us the problem was with Royal Jordanian. I contacted Royal Jordanian more than 10 times, and RJ repeatedly confirmed that our reservations were valid and that American Airlines needed to complete the check-in. I was also told the issue had been raised with oneworld. > > I returned to American Airlines several times and requested assistance. The matter was eventually escalated to an American Airlines supervisor/manager, but the airlines did not coordinate effectively and the problem was not resolved. We were ultimately unable to travel as scheduled and were moved to the following day. > > This caused my family significant inconvenience and stress. My wife lost a day of her planned vacation, my daughter was very upset and crying, and we incurred additional expenses of approximately $200+ for food, transportation and other necessary costs. > > I have booking confirmations, receipts, call records and communications supporting the incident. I am seeking reimbursement of my documented expenses and any compensation that may legally be available for the disruption and failure to assist us.
- Boston-Amman
- Economy
- Claim escalated to airline
Maggie G
Verified | Aug 12, 2026Raleigh-durham-Heraklion
Economy
Claim escalated to airline
Tire was broken off, did not have any luggage for 4 days after being told I would receive it the following day after I landed. Paid extra to bring a checked bag then did not have it as I said for 90% of my trip.
- Raleigh-durham-Heraklion
- Economy
- Claim escalated to airline
Richelieu D
Verified | Aug 11, 2026London-Philadelphia
Economy
My carry-on baggage was wrestled from me at the steps of the aircraft on the tarmac under the guise of being loaded in the belly of the aircraft and a blank tag attached to my ticket. Up to date, my baggage is missing. I arrive at Heathrow Airport Airport to be informed that my luggage was on its way to Philadelphia. To date, the luggage has not been delivered. However, I filed a report with t connecting airline, American Airlines. Arrival date was on January 22nd.
- London-Philadelphia
- Economy
Idris M
Verified | Aug 11, 2026Toronto-Cedar Rapids
Economy
My flight to Cedar Rapids originally was with American Airline with a connection at Chicago airport. But when the flight to Chicago got delayed at Toronto airport, they booked me with a United flight from Chicago to Cedar Rapids. I arrived at Cedar Rapids airport with more than 6 hours delay. When I was waiting to get my loggage at Cedar Rapids airport, it did not show up. I reached out to the baggage agent and filed a delay report which is attached.
- Toronto-Cedar Rapids
- Economy
Rebecca G
Verified | Aug 11, 2026Louisville-Anchorage
Economy
I had to use two day old clothing to a military ceremony which everyone was dressed up and had to use a immense gas to try to find a store who sold the colostomy equipment, which was one store in the entire city of Anchorage, Alaska
- Louisville-Anchorage
- Economy
Wendy M
Verified | Aug 11, 2026New York-Fort Lauderdale
Economy
upon boarding I place my bag in the overhead compartment in first class. When I went to retrieve my bag is was gone. It seems some one took my bag in error.
- New York-Fort Lauderdale
- Economy
Susan A
Verified | Aug 11, 2026Raleigh-durham-Santa Ana
Economy
Yes, I had to purchase clothes for an event I was attending. We were not provided any funds at the airport
- Raleigh-durham-Santa Ana
- Economy
James S
Verified | Aug 10, 2026Myrtle Beach-Georgetown
Economy
our baggage did not arrive in grand cayman till the next late afternoon around 3pm . we had to buy an extra set of clothes to wear since it was very hot and humid along with toiletries, for both of us and food/drinks since unable to really go out to eat at time and until found a place to buy some clothes. We also had paid in advance for our checked bag on line when booking flight. i believe they charged 35.00 for our bag on our American Airlines card when booked. We filed a PIR report with the Airline at Airport when arrived and found our luggage was not on our flight and still back in Charlotte.
- Myrtle Beach-Georgetown
- Economy
Rita N
Verified | Aug 10, 2026Newark-Miami
Economy
WE DID NOT MAKE THE FLIGHT DUE TO OUR CLERK AT THE FRONT DESK. WORKED ON HELPING US CHANGE A NAME ON A TICKET AND TOOK SO LONG THAT WE MISSED OUR FLIGHT. THERE WERE NO OTHER FLIGHTSS AVAILABLE FOR US TO MAKE OUR CRUISE. MY DAUGHTER HAD AN AXIETY ATTACK BECAUSE IT WAS A HER SWEET 16 CRUISE.
- Newark-Miami
- Economy
Carolyn C
Verified | Aug 10, 2026Montego Bay-Syracuse
Economy
The miss place of my bag have cost me to spend alot of money to buy food and clothes from Sunday till now
- Montego Bay-Syracuse
- Economy
Caca Hinaya P
Verified | Aug 10, 2026Jakarta-Gainesville
Economy
Delayed baggage for 1 week with essential items for university and daily activities
Dear American Airlines Customer Relations Team, My name is Caca Hinaya Pratama, and I am writing to formally file a complaint regarding my delayed baggage that has caused significant disruption to my academic and daily life. Flight Details: β’β β Flight Number: AA 6102 β’β β Date of Travel: August 2, 2026 β’β β Route: Charlotte to Gainesville β’β β Bag Tag Number: 0607718316 β’β β File Reference Number: GNVAA94307104 My checked baggage has been delayed for over 7 days since my arrival in the United States. The bag contains all of my essential items needed for the start of my university semester and daily life, including: academic documents, clothing, toiletries, medication, and other personal necessities. Due to this delay, I have experienced the following losses: 1. Academic Disruption: I missed important university administrative deadlines. 2.β β Additional Living Expenses: I was forced to purchase essential clothing, toiletries, school supplies, and other daily items to survive while waiting for my bag, with total $739.71 3.β β Time and Settling-in Loss: The first week in a new country should be used to settle in before classes start. Instead, I spent all my time following up with baggage services and managing without my belongings. I understand that delays can happen, but a delay of one week with essential items is unacceptable, especially right before the start of the academic term. Therefore, I respectfully request: 1.β β Immediate delivery of my baggage to 3800 SW 20th Ave University Terrace West No. 503 Gainesville Florida, US (32607) with no additional cost. 2.β β Reimbursement for all reasonable expenses incurred due to the delay, as per DOT regulations and American Airlines baggage policy. If you need Receipts ,I will attached. 3.β β Compensation for the inconvenience, academic disruption, and additional costs caused by this delay. I have tried to resolve this by going to di Gainesville Regional Airport, but the issue remains unresolved. I kindly ask for your urgent attention to this matter. Please confirm receipt of this email and provide me with an update and resolution plan within 48 hours. Thank you for your immediate attention. I look forward to a prompt resolution. Sincerely, CACA HINAYA PRATAMOverall
Bags Delay
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- Jakarta-Gainesville
- Economy
- Loss: β¬640.28
- Desired solution
Expenses reimbursement
Stephen Craig W
Verified | Aug 10, 2026Birmingham-Kalispell
Economy
My luggage was left at DFW for over 24 hours so I had to buy enough items to get through the first night and day of my vacation. My families luggage did not get left behind
- Birmingham-Kalispell
- Economy
Robert G
Verified | Aug 10, 2026Tampa-Dallas-Fort Worth
Economy
We arrived at baggage claim 12 I believe it was at DFW when we retired our luggage we saw damage to them
- Tampa-Dallas-Fort Worth
- Economy
Marian E
Verified | Aug 9, 2026Louisville-San Francisco
Economy
Well it was not a good trip my flight was supposed to leave around 730 am we finally arrived in San Francisco at 10:00 pm . It cost me a fortune for food and sat for hours
- Louisville-San Francisco
- Economy
Nicholas M
Verified | Aug 9, 2026Dallas-Fort Worth-Washington
Economy
My baggage was delayed. I managed to pick up my baggage from the Hotel at around 8.30pm. 1. I didn't have my prescription medicine until I received my suitcase which caused some inconvenience. 2. I was not sure if my suitcase would arrive in time or be lost ahead of my conference so I bought some extra clothes beforehand in case it would not arrive. 3. The last I saw my baggage was when I checked it in at the ticket gate / special services.
- Dallas-Fort Worth-Washington
- Economy
Sheylane A
Verified | Aug 8, 2026Miami-Austin
Economy
I start this trip with latan airlines and supposedly to get a connection with delta that was lost so my luggage was some with the delta lost and founds and the other part lost to the next day . I was told bc the American was my last flight the missing luggage and damaged luggage bc I have one piece that is missing a wheel have to be filed with American so I did . Now β¦ I donβt leave in Austin I leave in houston so I need to wait to the next day to see if they found my luggage to I be able to go home or they supposed to ship it to me but will take two weeks . I received a call from delta actually saying they have my baggage but when I arrive at the airport I have to check it out from the American people . Very confusing very frustrating and no one still talking about the claim for my broke suitcase!!!
- Miami-Austin
- Economy
Ryan H
Verified | Aug 8, 2026San Diego-Jerez
Economy
Claim escalated to airline
I have had to buy all new clothes and toiletries. I havenβt been notified of my bag even being located yet, may have to file a lost bag claim after this.
- San Diego-Jerez
- Economy
- Claim escalated to airline
Melissa L
Verified | Aug 8, 2026Corpus Christi-Cincinnati
Economy
When my luggage wouldn't fit in the overhead compartment, the attendant said I would have to check it and asked where my final destination was. I told her Cincinnati, she handed me a pink sticker and began helping another passenger. When I got to Cincinnati and realized my bag was not there, I spoke with a representative at AA desk in Cincinnati. She explained that I needed to get my bag in Dallas where I had a layover. That was not explained to me by the flight attendant and I questioned why she asked for my final destination if I had to get my bag in Dallas?!?!?! I've been with my belongings for a week and now everything from my clothing, jewelry, makeup and shoes are GONE! Beyond frustrating π
- Corpus Christi-Cincinnati
- Economy
Haresh P
Verified | Aug 7, 2026Boston-Barcelona
Economy
Claim escalated to airline
American airlines has lost my baggage and never located it back and never delivered it back, i have submitted the claim with all forms, invoices, paperwork and eventho they HAVE confirmed the baggage loss - they have still refused to compensate me . I would kindly ask you to assist me with this case as it is already taking like 5 months and I have literally tried every single available option
- Boston-Barcelona
- Economy
- Claim escalated to airline
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