Delta Air Lines complaints: comments, page 2
418 comments
Tanya M
Verified | Sep 16, 2026
Johannesburg-Las Vegas
Economy
Claim escalated to airline
Unknown
Upon arriving in the United States after travelling for more than 24 hours from South Africa, my checked baggage did not arrive with me. The missing bag contained all my toiletries, underwear, work clothing and shoes. I had no spare clothing in my hand luggage and arrived wearing Birkenstocks, which were not appropriate for the executive-level business meetings and formal work engagements I was required to attend. Despite the exhaustion of the journey and adjusting to a nine-hour time difference, I had no practical alternative but to leave the hotel shortly after checking in to purchase essential clothing, footwear, underwear and toiletries. As this was already midday on Sunday, after a 24+hr travel trip in total, and no clarity as to when my baggage would actually arrive, I had no choice but to leave shortly after check in to go buy clothing and toiletries. I also had to manage the purchases carefully due to limited available cash flow and the continued uncertainty regarding when my baggage would be delivered. By Monday morning, the baggage-tracking application indicated that my bag would not arrive until Monday evening. However, there was still no confirmed delivery time or assurance that it would reach my hotel in time for the following dayβs commitments. It was therefore necessary for me to purchase additional essential clothing on Monday to ensure that I would be appropriately dressed for Tuesday if the baggage was delayed further. I could not postpone these purchases or return to the shops later because my board meeting began at 1:00 p.m. on Monday, 14 September, followed by a work dinner with members of the extended team at The Venetian from 5:30 p.m. until approx 8:10 p.m. My baggage was ultimately delivered to the hotel only shortly after 3:00 a.m. on Tuesday morning. I had gone to sleep before 9:00 p.m. and was unaware that it had arrived late Monday evening at the lobby. When I woke during the early hours of the morning, I noticed a message from the hotel concierge, contacted them and was then able to collect my bag. The purchases made on both Sunday and Monday were therefore reasonable, necessary and directly caused by the delayed delivery of my baggage. They were not discretionary purchases; they were essential expenses incurred so that I could maintain basic hygiene and meet my professional obligations while I remained without my belongings and without a reliable delivery time.
- Johannesburg-Las Vegas
- Economy
- Claim escalated to airline
David E
Verified | Sep 15, 2026Portland-Memphis
Economy
Unknown
I went to my brother's funeral on August 20th. I had only one day to scramble and purchase items with only the clothes on my back and didn't know where to go in another city to rush and aquire the emergency things I needed. It practically ruined the whole trip for me in addition to burying my brother. I'm still thinking of the things I had in my luggage that I don't recall. It was the worst trip I ever took. I was to be buried in my blue suit.- Portland-Memphis
- Economy
Kristy S
Verified | Sep 15, 2026Stockholm-New York
Economy
Claim escalated to airline
Technical problems
Hi! I need your help fighting Delta, as they are refusing to give me compensation for my second canceled flight (DL9905), saying that "the renumbering of a flight during irregular operations does not create a new, separately compensable flight event when it is carrying the same passengers from the original disrupted flight." However, I've done some research, and there appears to be a court case where this specific thing happened, and the courts ruled in the passengers' favor: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:62018CJ0832_SUM Here's a more thorough timeline of events, from the first canceled flight -> the second canceled flight -> the rebooking with a new airline. Original flight #1: DL205, August 24, 2026, 10:20 a.m., Stockholm -> JFK * Cancelled due to a maintenance issue after 4 hours of waiting, a problem with the left engine * Received compensation from Delta for this flight already - just listing it here for reference. * Also received a hotel and meal voucher. Rebooked flight the next day: DL9905, August 25, 2026, 12:00 p.m., Stockholm -> JFK * Arrived at airport at 11 a.m., pilot announced the plane was still broken at 11:30 a.m. Apparently they had flown in a Delta-specific mechanic from Amsterdam overnight, but he only started working to try and fix the plane that morning at 7 a.m. * 11:50 a.m., announced that mechanics are putting in the final part, waiting to see if the engine works 12:10, they started the engine and will get update in 10 minutes to see if it's good or not good 12:30, the engine is still not working, the pilot got on phone with Delta 1:10, maintenance needs 2 more hours, crew times out in 3 3:25, heard from pilot that the flight will be cancelled and to see the desk for them to rebook us somewhere else 3:45, flight is officially cancelled for technical reasons, claimed we would be automatically rebooked tomorrow but there were no booking options the next day to make it back to the U.S. through Delta * Because the plane was still broken and it didn't seem likely it would fly out the next day, we were able to be rebooked onto another itinerary from Icelandair ARN -> KEF -> PIT (flights FI307 + FI831) the following date (8/26) Please let me know if you require any additional documentation or information. Thank you!- Stockholm-New York
- Economy
- Claim escalated to airline
Jeff H
Verified | Sep 13, 2026BRISTOL-Florence
Economy
Claim escalated to airline
Unknown
Our luggage was rerouted and delayed in Paris. Not sure why it was routed there as the airline put us on a different flight hours in advance. We arrived in 906 deg weather with only the warm clothes we had for the flight and were pretty miserable for the 2 days we had to wait.- BRISTOL-Florence
- Economy
- Claim escalated to airline
Travis T
Verified | Sep 13, 2026Houston-Bergen
Economy
Unknown
Alerted at Bergen airport bag wasn't there, and was NOT given ETA of when bag was expected to arrive, clothing in bag was slightly damp when received so assume it was left outside. Bag was checked on my first flight in Houston, only checked bag was missing which had all of items needed for my trip. Landed Monday in Bergen was not alerted til late Wednesday that my bag just arrived. Had to buy clothes multiple times and toiletries as was not sure when my bag would arrive.- Houston-Bergen
- Economy
Celia M
Verified | Sep 11, 2026Las Vegas-Vancouver
Economy
Claim escalated to airline
Unknown
I did have to purchase approximately $30 in personal toiletries onboard the ship but I do not have the receipt.- Las Vegas-Vancouver
- Economy
- Claim escalated to airline
Frederica K
Verified | Sep 10, 2026Austin-Oslo
Economy
Unknown
Norway was very cold so I had to re buy all my extra jackets and sweaters for the 3 days I didn't have them as I only had my backpack with me with my work computer and an extra pair of shoes. Everything else was in my checked luggage and now I have to purchase a small carry on to bring back since I had to buy clothes I had already packed in my suitcase. The airline did not provide any cash or any reimbursements. They just gave me a paper to file and claim and told me to go home. I couldn't reach anyone because I had a USA number. I had to call USA KLM for them to file a claim for me.- Austin-Oslo
- Economy
Nathanael B
Verified | Sep 8, 2026Barcelona-Los Angeles
Economy
Unknown
My bag was lost in Amsterdam by KLM. After waiting for my luggage to arrive at baggage claim I had to talk to an associate who had told me my luggage was lost in Amsterdam. After filing a PIR the baggage assistant at LAX told me my bag would be on the next flight and would land at 1150 am the next day. After tracking the flight and my baggage through the app the bag reached customs at LAX at 12:35 PM. The airlines told me it would take a couple of hours to clear through customs so arrive at the airport at 4 PM after no call saying my bag has arrived. I talked to baggage assistance at LAX who told me they donβt know where my bag is I also talked to KLM representative who also had told me that my bag is seen to arrive at the airport but is still being cleared off the plane 4 HOURS after landing ? After my bag was at LAX for 8 hours I then called the airlines back and they then told me there is a βverification processβ (?) after the bag is cleared that can take 3-5 up to 10 hours and to wait until they call me. Well I needed to be in Canada in the next 8 hours. All of my work equipment and work clothes were in my luggage (which was replaced by me in order to complete my job in Canada) I then get to Canada and I get a call from LAX saying that Delta had by bag the whole time, from 2 PM on Friday til 2 PM on Saturday Delta was in possession of my luggage for 24 HOURS without contacting me. Meanwhile KLM is stringing me along making me think I will be retrieving my luggage from them. After LAX flew my bag to Canada on Sunday, I get a call from KLM saying that they will be sending my bag out to me in Canada the following day (while I am already in possession of my luggage) they still did not know where my luggage was. Avoid KLM at all costs and I donβt have much to say about Delta except for the fact that they did not contact me after receiving my luggage.- Barcelona-Los Angeles
- Economy
Mary G
Verified | Sep 8, 2026Buffalo-Rochester
Economy
Unknown
I was asked unexpectedly to check my bag at the gate. When we arrived at our final destination, my bag did not come with me. It was left at the connecting airport. When I received my bag, everything in the bag was wet, including my external hard drive. My bag appeared like it had been dragged (damaged with scrapes) and was very dirty.- Buffalo-Rochester
- Economy
Aleshia E
Verified | Sep 8, 2026Detroit-Myrtle Beach
Economy
Claim escalated to airline
Unknown
Flight departure scheduled for 2:54 pm, after 3 delays arrived to board at 2:03 and Flight was boarded and departing.- Detroit-Myrtle Beach
- Economy
- Claim escalated to airline
Roselle M
Verified | Sep 7, 2026Columbus-Toulouse
Economy
Unknown
1 Luggage was beat up but i did not take pictures. Checkin was all dented. Carry on which I checked had so much tape on it that I could not get it off.- Columbus-Toulouse
- Economy
Gloria D
Verified | Sep 6, 2026Detroit-Myrtle Beach
Economy
Claim escalated to airline
Unknown
Missed Flight from Lansing to Detroit, drove to Detroit was given hotel and food accommodations. Wheel on the luggage is ripped off during the transfer I need replacement luggage to return to Lansing- Detroit-Myrtle Beach
- Economy
- Claim escalated to airline
Joseph B
Verified | Sep 3, 2026Seattle-Vancouver
Economy
Unknown
We only purchase items needed. Charge to deliver luggage to ship was $46. Alaska Airlines flight AS 761 on 21 Aug 26 had a maintenance problem taking off delaying our flight 3 hours causing us to miss connecting flight to Vancouver. We got on Delta Flight DL3748 21 Aug 26 and arrived in Vancouver. Our checked bag with Alaska Airlines did not arrive in Vancouver. Filed out a form Luggage Claim # YVRDL44738. Luggage was delivered to the ship in Sitka, AK four days later.- Seattle-Vancouver
- Economy
Kelli M
Verified | Sep 3, 2026Tampa-Roanoke VA
Economy
Unknown
Why am i making a case when I was instructed to submit the receipt for the work clothing that was delayed and preventing me from using on my first day of work due to a baggage delay?- Tampa-Roanoke VA
- Economy
Leonardo C
Verified | Sep 2, 2026Atlanta-Baltimore
Economy
Unknown
They took away my bag on the gate cause due to no space in the airplane and I talk to delta and they havenβt found it and I waited 5 days for bascially nothing just for delta to tell me to do a report on this- Atlanta-Baltimore
- Economy
Anonymous member
Verified | Aug 30, 2026Economy
Seat change πππππππππππ
The plane configuration changed at gate and I was s forced to sit in a middle seat for a cross country flight. I purchased my ticket long before my departure. The gate attendant was rude. Flight 712 Aug 30- Economy
Frank B
Verified | Aug 30, 2026Cincinnati-Detroit
Economy
Bags check 3 hours before departure, direct flight over two hours wait for luggage to make to a different luggage claim.
- Cincinnati-Detroit
- Economy
Kevin T
Verified | Aug 28, 2026Newark-Barcelona
Economy
Problems at airport
Had me booked on a new flight to Paris late the next day with no help to get to Barcelona so I just requested the refund, which I yet to get and booked my own new flight- Newark-Barcelona
- Economy
Chanda M
Verified | Aug 27, 2026Seattle-Lusaka
Economy
I didnβt have a dress to wear to my fatherβs funeral. I live 100 miles from the airport and will have to hire a driver to take me back whenever or if luggage is claimed. Time effort and emotional strain. I have so many expensive items of clothing in my bag
- Seattle-Lusaka
- Economy
Chanda M
Verified | Aug 27, 2026Seattle-Lusaka
Economy
I still donβt have my luggage and I travelled for my fatherβs funeral. Thanks a lot for not delivering what you promise and what I paid for
- Seattle-Lusaka
- Economy
Hui-Chiao W
Verified | Aug 26, 2026Taipei-Boston
Economy
Dear Sir or Madam, I am writing to report damage to my checked baggage and to request assistance with filing a baggage damage claim and obtaining appropriate compensation. My journey consisted of two flight segments, with a layover at San Francisco International Airport (SFO) and my final destination at Boston Logan International Airport (BOS). As I understand it, baggage damage should be reported to the airline operating the final segment of the itinerary. Before checking in my suitcase, I carefully inspected it and confirmed that all four wheels were completely intact and functioning properly. There was no damage to the wheels or other visible damage to the suitcase before I checked it in. This was a long-haul international journey, during which I checked the suitcase in normally. After arriving at Boston Logan Airport and collecting my luggage, the suitcase initially appeared to be intact. However, after I dragged it for only a few minutes under normal conditions, two of the four wheels suddenly detached from the suitcase. Because all four wheels were intact and functioning properly before check-in, and because two wheels detached immediately after the flight following only a few minutes of normal use, I believe the damage was not the result of ordinary wear and tear. Rather, the timing and nature of the damage strongly suggest that the suitcase may have been damaged during baggage handling or transportation. The suitcase is now extremely difficult to use because two wheels are missing. I would therefore like to file an official baggage damage claim and request that the airline provide an appropriate remedy, such as repair, replacement, or reasonable compensation for the damage. I have photographs and videos documenting the damaged suitcase and can also provide my baggage tag, boarding pass, flight information, and other supporting documentation upon request. Could you please advise me on the procedure for filing this baggage damage claim and let me know what documentation or additional information you require in order to process my claim? Thank you for your assistance. I look forward to your response. Sincerely, Hui-Chiao
- Taipei-Boston
- Economy
Lucy V
Verified | Aug 20, 2026Lexington KY-Atlanta
First
Not following rules & rude staff
I was delayed at Lexington security with rude staff! I wondered if I was going to miss my flight due to the ineffective staff completing security. I was told early Tuesday morning the plane was switched and I would not have a seat in 1st class, but in Delta comfort. I totally understand this, but I was told at the boarding gate my seat was switched again. I was seated on the plane and was then informed they had told me wrong at the gate, and I had to switch seats again. Also, when boarding in Atlanta to go to Orlando, Zone 1 was called and approximately 8-10 people with Blue Zone boarding passes (I saw these on their phones) jumped in front and were allowed to board ahead of Zone 1! When they showed their boarding passes, the staff said, 'Oh, just go ahead'! I pay for 1st Class manly to board and exit first due to being 75 years old! I check my bags and do not hold anyone up, unlike those with Blue Zone passes. I rarely complain (if ever) but all of this made me feel like paying a LOT of money means nothing to Delta! I feel I am owed compensation!Overall
Switching my seats 3 times, from 1st class to Delta comfort, then switched my seat twice in Delta Cofort. Once at the gate and once when I was boarded and seated. Huge problems gong through security in Lexington, KY. No drink offered from Lexington to Atl
Delta flight attendants were very nice going from Atlanta to Orlando.
- Lexington KY-Atlanta
- First
Rita Suzanne S
Verified | Aug 20, 2026Atlanta-Minneapolis
Economy
When I picked up my suitcase off of the baggage, claim the handle, and my name tag had been ripped off somewhere before it came down to the baggage claim.
- Atlanta-Minneapolis
- Economy
Kaitlyn R
Verified | Aug 19, 2026Rome-Little Rock
Economy
Technical problems
We spoke with the customer representative at the airport. They kept pushing us on standby flights until we asked to just book a flight the next day. We stayed in a hotel close to the airport and flew out the next day. All communication was done in person- Rome-Little Rock
- Economy
Lorianne R
Verified | Aug 18, 2026Boston-Split
Economy
On August 7, 2026, I traveled from Boston to Split On an itinerary involving Delta airlines and KLM. My Delta flight from Boston to Amsterdam was delayed, causing me to miss my scheduled KLM connecting flight from Amsterdam to Split. KLM rebooked me on the next available flight to split, 9+ hours later. Although I arrived in Split, my checked luggage was not loaded onto the replacement KLM flight nor the original flight to Split. I Reported the delayed baggage on August 8 when it was finally returned to me August 13 at 7:40 PM, 6 days later. They had plenty of time to get it on to the connecting flight considering it was more than nine hours that I was sitting at the airport for the next available connecting flight to Split. My luggage remained in the Amsterdam airport the entire six days until I received it in Split. I did not receive any cash allowance for incidentals.
- Boston-Split
- Economy
Stevon D
Verified | Aug 18, 2026San Diego-Darwin
Economy
Brought a bunch of hygiene gear before coming on deployment and new uniform items. Had to get more hygiene gear when I got to darwin. I also have no uniforms for work. This is my 1st claim.
- San Diego-Darwin
- Economy
Michelle M
Verified | Aug 18, 2026Tampa-New York
Economy
Itβs a black cell phone iPhone black case if the phone is still on itβs a picture of a beautiful sunset
- Tampa-New York
- Economy
Jean R
Verified | Aug 17, 2026Paris-Sarasota
Economy
We landed more than 12 hours later after a too short night sleep increasing exhausttion. When they knew the flight was to be impossible to cath they left us all on our own. I called the concierge services (BTW I hold gold status Medaaillon with Delta) and asked for getting a transfer, a meal and a night stay. The abrupty replied that it was on my own and to debate it if I felt is wasn't right. This experience was very low quality service to anyone and even less expected considering my traveler status with Delta Airline. Hey USA, what's going on in the air. We have been disrupted on our way to paris and again comming back. The only respectable segment was on Air France. At departure they send a text advising they were delayed and we would miss our connction. We asked to shange airport departure and encured an expense to get to Tampa instead of Sarasota. The they did it again so we ended up flying to Amsterdam the Paris instead of Atlanta to Paris. We arived 4 hours later but did not complained at this time. Just wondering what is going on with Delta. Then, comming back, the strory is repeating itself. Flight delayed in CDG (Paris) gets in late at Atlanta the Bradenton connection is missed and NO ONE helping. I tried to reorganized, calle the concierge service asked for support as we are FORCED to spend the night over in Atlanta. No help, no support I felt they could have said you're annoying and it would be similar. I will reconsider my Delta fidelity and my American Express business altogether. Back home I called Delta Airline to discuss the issue. They said they were sorry (sorry I eared it enough to know it doesn't solve any issue) and was offered a ridiculous 10,000 air miles. Then, the communication was disconnected. Surprisingly unpleasant and so irrespectuous. Jean and Jocelyne.
- Paris-Sarasota
- Economy
Doreen A
Verified | Aug 17, 2026Cancun-Springfield
Economy
Claim escalated to airline
I checked 3 luggage for me and my best friend because i paid for 1st class for us both. None of our luggage made it to Springfield, MO. We had no clothes, underwear, or even hygiene tools to bath. Also because we had a very early flight we bought dinner and froze it to eat when we got to Springfield, since we knew we wouldn't be able to cook. Now it's been almost 1 and half days and all the food will not be edible now. I had to go and get us both clothes shoes and toiletries last night after traveling all day. Woke up at 5 am to catch our 8:05 am in Cancun and stayed in the Springfield airport until 8pm. We were told are bags will be delivered at 6 am today but only one of the 3 came at 12 pm.
- Cancun-Springfield
- Economy
- Claim escalated to airline
Carolyn A
Verified | Aug 16, 2026Rome-Detroit
Economy
My Delta flight from Rome to Detroit on August 8 at 9:00 AM was delayed and then cancelled after boarding due to a mechanical failure. We were placed in a hotel and had additional food and transportation expenses. On August 9, our replacement flight was delayed from 9:00 AM until approximately 5:30 PM and rerouted through JFK. Our luggage was also delayed until Monday morning. My sister Jennifer and I incurred approximately β¬257 in transportation expenses and over β¬157 for food and drinks. I am requesting EU261 compensation and reimbursement of all eligible expenses resulting from the cancellation and delays.
- Rome-Detroit
- Economy
Yannick K
Verified | Aug 16, 2026Cancun-Munich
Economy
Our flight was delayed by 10 hours. We were initially denied boarding due to overbooking, and the airline booked us onto a new flight. They did not provide us with any additional care or assistance during the disruption.
- Cancun-Munich
- Economy
Carsten S
Verified | Aug 16, 2026Cancun-Munich
Economy
We arrived approximately 10 hours later than originally planned at the Airport in Munich. The Airline told us that we can not board the plane due to overbooking at the boarding gate. The airline booked us a new connection to Munich, which arrived 10 hours after what we initially booked.
- Cancun-Munich
- Economy
Yasmeen D
Verified | Aug 15, 2026Detroit-Marrakech
Economy
It was an extra luggage I paid for and all my expensive clothes bags accessories were in it. I am so sad my vacation is ruined I canβt wear any of my stuff. I filed an PIR with the airport in person at the airport in Marrakesh Morocco. They told me your luggage is lost and couldnβt find it. Am soooooo mad never had that happen before.
- Detroit-Marrakech
- Economy
Edward T
Verified | Aug 15, 2026Birmingham-Las Vegas
Economy
THIS INCIDENT WAS VERY DISTURBING! I DIDNβT THINK THAT SOMEONE WOULD TAKE SOMEONE ELSEβS LUGGAGE, AND THEY KNEW THAT IT WAS NOT THEIRS! THIS WAS A VERY DISAPPOINTING EXPERIENCE FOR THE BOTH OF US BECAUSE NUMBER ONE THIS WAS OUR FIRST TIME FLYING AND FOR THIS TO HAPPEN, ITβS VERY UNSETTLING, UNSETTLING UNSETTLING! I THINK THE AIRLINE NEEDS TO COME UP WITH A NEW WAY OF PROVIDING EVERYONE WITH A CLAIM CHECK TO MAKE SURE THAT THEY GET THE RIGHT LUGGAGE ONCE THEY GET OFF THE PLANE SO THAT THIS CAN BE AVOIDABLE!
- Birmingham-Las Vegas
- Economy
Maxine W
Verified | Aug 14, 2026Des Moines-Augusta
First
Horrific customer services for a first class flyer
I was extremely disappointed in my recent Delta flights. I saved really hard to buy first class tickets round trip from Des Moines, Iowa to Augusta, Georgia. When I bought the tickets, I communicated my need for a wheelchair due to my Menierβs Disease & balance issues. She instructed me she had put that on my tickets. When I arrived at the airport & checked in, I again verbalized my need for a wheelchair for my different flights. I requested to go to the bathroom before going to the gate. She took me to the bathroom and left me. I had to keep flagging down people to get a ride to the gate. For first class service we were offered a tiny package of 2 cookies. When I arrived in Atlanta, no w/c. Waited 15-20 minutes no w/c. Finally, the copilot pushed the w/c out into the airport & found someone to take me to my next plane. No time to go to bathroom & almost missed my plane. Again I was offered 2 tiny cookies. When I went to come home I was given a hot bottle of water. I asked for a cold water & was told we donβt have any cold water. When we arrived in Atlanta, guess what no w/c. Waited for probably another 20 minutes. They talked about how my plane was boarding. Finally, get a w/c. Was told no time for bathroom. Get to plane & itβs boarding. Bless that stewardess she did give me water over ice. Same lousy 2 cookies. I was so excited to have first class experience. If that was first class, I cannot imagine what coach is like. This was my first experience with Delta, and I think it will be my last. Also, they were giving away first class seats. Well, I wish they would have given me first class. I paid $875 which is a lot for a retired person. I certainly did not feel like a valued traveler more like a cow being transported to the next gate. Well, my eyes are open now. Maxine Willadson. Flights 7/23 & 8/10.Overall
- Terrible customer service on round trip flights
- I was served cold water on last flight
- Des Moines-Augusta
- First
- Desired solution
Refund
Marco D
Verified | Aug 13, 2026Denver-King Salmon
Economy
Caused me to buy everything I had in bag , in Alaska every item is atleast twice to triple the price especially in remote places like naknek alaska, from a phone to clothes (head to toe) , snacks , microwave food , they forwarded my bag to king salmon and never scanned it so itβs lost been 1 month and 2 weeks been hard to work this salmon season without it if you know you know delta not aladka want to take the fault and I been in a constant battle with both because they keep blaming each other itβs been like this for a month straight
- Denver-King Salmon
- Economy
Jaheim C
Verified | Aug 13, 2026Columbus-Manhattan
Economy
The worker at the ticket counter had to get someone to help ticket my bag because he was going to forget to put tag on my bag I lost so I know it had something to do with the first airport
- Columbus-Manhattan
- Economy
Eliza P
Verified | Aug 12, 2026Dublin-Boston
Economy
Claim escalated to airline
Technical problems
Delta denied my request for reimbursement for our dinner after being forced to take a layover in JFK when our direct flight was cancelled- Dublin-Boston
- Economy
- Claim escalated to airline
Dido Oscar S
Verified | Aug 12, 2026Baltimore-Calgary
Economy
Brand new suitcase came back two days after I arrived all dirty and muddied. I paid for my luggage and received it two days late. You guys switched my flight which I was told I would get credits for since the flight in detroit kept getting delayed and I didn't receive nothing. On top of everything during the trip one of your agent cancelling my girlfriends flight after I had called for us to sit together before the trip. All this is unacceptable. The reference number for her flight is JP978F.
- Baltimore-Calgary
- Economy
Jessica K
Verified | Aug 12, 2026Boise-Geneva
Economy
The baggage department not communicating with customer service
My bag was delayed in Seattle on my way to Geneva to hike the tour de Mont Blanc. Delta left my bag in Seattle and the customer support was sure that my bag would be in Geneva as soon as possible. I did not get my bag until 8 days later and had to buy all new hiking gear the day before an 8 days later hike.Overall
- Lost bag full of hiking gear before I was on my way to hike the tour de Mont Blanc
- Nothing
- Boise-Geneva
- Economy
- Loss: β¬551
- Desired solution
Expenses reimbursement
Antoine Mike F
Verified | Aug 11, 2026Nice-West Palm Beach
Economy
Technical problems
You keep on asking me to upload the same documents again and again. Please review all the documents as I sent everything already. If you cannot proceed cancel the claim and I will use another service or do it myself- Nice-West Palm Beach
- Economy
Kalpana M
Verified | Aug 11, 2026Las Vegas-Birmingham
Economy
me and my husband are flying all the way to europe to help marry my niece off - we have heavily prepared and invested for this trip for 3 months because its the first wedding in our immediate family so we are extremely sad and overwhelmed with this experience. traveling overseas at our old age is one thing but traveling overseas, plus hosting a wedding, plus having out luggage we've prepped so hard for is absolutely heart wrenching. We arrive to the airport and we are so frustrated even being able to locate our flight. We booked with Delta and asked all the agents and they repeatedly said delta is not at this terminal however it said at terminal 3 in harry reid - finally someone asked who is it operated by we were able to investigate further and saw it was operated by KLM airline - so we asked staff to please direct us and after a ton of walking with all of our baggage and my bad knees we finally find the extremely hidden klm counter. We then work with the agent kaylana who helps us with our check in process. she was extremely friendly so its unfortunate that we are in this situation because of this single miss we are suffering in this situation. She was providing us with the bag tags for each bag after checking them in and putting them on the conveyer belt and then the last tag prints and we she looks down and notices theres no more bags and we inquire we only have 4 tags and we checked in 5 - after some back and forth and hesitation from us she very convincingly said that she is certain she tagged them all and this was just a reprint so we had no choice but to take her word for it. me and my husband had to head towards security so we made our way and our kids who came to drop us off werent quite settled with the response so they go back only to see the agent is gone but they were able to talk with someone by the name Kevin who said he is one of the supervisors and they explained everything and showed the photo that clearly shows an untagged bag and Kevin took a photo of the bag that visibly does not have a tag and said that he will inform his team and even called the radio to see if any bags were returned in the short amount of time he told my kids to not worry and that if its not tagged that they have designated areas and worst case they will retag it and send it on the next flight especially since they know how it looks. My kids said he was extremely reassuring they spent over an hour at the airport and had to pay the cost for parking $8 per vehicle since they all arrived separately. Fast forward - me and my husband arrive to birmingham and of course our bag is missing. we've been traveling for 12-14 hours after flight delays and all this hassle this is the last thing we want to deal with so we go and file the report and i inform my kids they make their way to the airport only to learn that KLM agents only arrive 2 hour prior to a flight - so they have to go back multiple times and meet with an agent Kenneth who was so passive of the situation entirely he took a photo of the back and told my kids they're busy getting a flight checked in and boarded right now so he would check some areas and give them a call before 6 pm that day - my kids agreed and go home and they receive a call and kenneth informs them they couldnt find the bag but theres one area they didnt check and he'll check tomorrow.... WHY DID HE NOT CHECK ALL AREAS?? WHY MUST WE WAIT ANOTHER DAY FOR CONFIRMATION ON WHATS HAPPENING? kenneth tells one of my daughters he will call her by 11 am next day and my other daughter by 2 pm. they both very patiently wait with crickets crickets no response so they go to the airport again and pay for parking for yet the third time over a 2 day period and find kenneth and he very passively says they couldnt find it and asked for a photo AGAIN and said he will go look and so my younger daughter waits while he roams the airport to look and in the meantime they meet with Kevin from the other day and very frustratingly tell him how its been over 24 hours and we have been super patient however their team has ZERO sense of accountability or urgency for a situation which we have vocalized is urgent due to the nature of travel there are many items in that bag that are needed for this trip. Kevin apologize and claims they had their people look and since they cant locate it that they will go look themselves..... WHY WERENT SUPERVISORS INVOLVED IN THE SEARCH IN THE FIRST PLACE? WHY WAS THERE NO TYPE OF COMMUNICATION? its absolutely diabolical and so that brings us to present day where i am filing the claims process and i am having to so inconveniently scramble to purchase replacements for crucial items for this very culture and religious wedding. we have filed with swissport and are beginning the full claims/declaration process
- Las Vegas-Birmingham
- Economy
Michael L
Verified | Aug 11, 2026Salt Lake City-Edmonton
Economy
I ended up having to change my flights and changed to fly through Portland OR then to Calgary then I rented a car to drive from Calgary to Edmonton so that I would get there that night, because I could not get a flight up to Edmonton CA.
- Salt Lake City-Edmonton
- Economy
Leonardo F
Verified | Aug 11, 2026Charlotte-Florence
Economy
We were supposed to be on a flight from CLT to JFK, and my daughter's bag was gate checked. Then we were told we had to get off the airplane and move to the gate next door that was going to Detroit, but then the airlines told us we didn't have a spot on that flight and we had to go the next day. My daughter's bag never arrived and she was without her luggage for the entire 3 weeks we were in Italy. We went to the airport in Florence, Italy every day for 4 or 5 days to check on the bag which never arrived, and then also made numerous phone calls to Paris as they said her bag made it to Paris but also never got anywhere. It was extremely frustrating and we had to rebuy everything when we got home in addition to the small purchases we made so she had some clothes to wear in Italy. This was a most unfortunate circumstance and we are quite frustrated that her bag was never found. In addition to missing a day of vacation and arriving on July 5th instead of the 4th and missing my mother's birthday, my daughter didn't have any beach gear or her computer charger for the entire trip (although thank goodness she put her actual computer in her carryon bag).
- Charlotte-Florence
- Economy
Marsha W
Verified | Aug 11, 2026Philipsburg-Washington
Economy
Claim escalated to airline
Our zipper on our luggage arrived broken on one side, no notification was in our bag that our luggage was opened. When we got home my husband had to put a small ring on the zipper to close it. I miss quoted my cost for my glasses initially but have provided you with a receipt from Vidion works as well as my purchase date of June 23rd
- Philipsburg-Washington
- Economy
- Claim escalated to airline
Anonymous member
Verified | Aug 10, 2026Las Vegas-Detroit
Economy
Because our flight was delayed 57 minutes out of LAS and were advised incorrectly by the ground agent that we would have ample time to make our connecting flight at DTW. We received uncaring customer service from the help desk and received incorrect advi
Our delay at LAS was 57 minutes which caused us to miss our connecting flight out of DTW. We had to schedule an additional flight from DTW to Cincinnati which was still 85 miles from our final destination to Louisville SDF.Overall
- Our flight from LAS to DTW was delayed 57 minutes leaving a 30 minutes to make our connecting flight out of DTW. DL 334 arrived at DTW around 7:32 p. We could not deplane for 5 minutes there was no ground crew. We literally ran through the DTW airport to
- Las Vegas-Detroit
- Economy
- Loss: β¬400
- Desired solution
Nadimuthu S
Verified | Aug 10, 2026Phoenix-Delhi
Economy
Claim escalated to airline
Hi Sir/ Madam, I have received the Baggage today Morning 10th August at 8.10AM . I have attached all the bills for beforre received my baggage. Please check and refund the spend amount as per the policy. thank you,
- Phoenix-Delhi
- Economy
- Claim escalated to airline
Nicholas C
Verified | Aug 8, 2026Athens-Atlanta
Economy
I carried the luggage with me to put it inside, but the counter took it away from me and told me that the luggage would go as a checked bag due to no space inside.
- Athens-Atlanta
- Economy
Gyongyi T
Verified | Aug 8, 2026Budapest-Indianapolis
Economy
Just very frustrating when we supposed to have two hour layover and they were not able to transfer the luggage. Very inconvenient whiteout clothes, shoes, and accessories for two days.
- Budapest-Indianapolis
- Economy
Rubynetta P
Verified | Aug 7, 2026Economy
Damaged luggage. Iβm unable to pick it up by the handle. Iβm permanently disabled and that was a new suit case.
No, delay. My handle was pulled off on one side. My brand new suitcase 𧳠handle was pulled off completely on one side. Unable to pickup by the handle.- Economy
- Loss: β¬60
- Desired solution
Other - My luggage on the last trip was broken. I didnβt know how to report it. Someone gave me this info
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