Delta Air Lines complaints: comments, page 4

Noaihi Jared T

Verified | May 12, 2026

Detroit-Los Angeles

First

Missed connection/no compensation for hotel. There was only one hotel on the reservation despite there being two of us on the reservation.

Missed connection flight in LAX which could have been prevented if it was communicated to next flight. We ran to the gate and missed it by a minute. Also we were only compensated for one hotel room when it should have been two. After being on hold for over 20 minutes with the help desk they told me to charge my card and reach out for compensation after. When I responded to the original email it said that it was a no reply and I had to google this site. She told me that she was going to send me a follow up email and I asked for one as well to prevent any issues.

Overall

Flight was missed in LAX. Ran to gate and missed by one minute. No communication from staff to next flight we could have made it if they did.

Documents ComplaintsList.phpNoaihi Jared

Detroit-Los Angeles
First

Loss: €229.41
Desired solution

Refund

Cheryl C

Verified | May 6, 2026

Salt Lake City-Los Angeles

Economy

baggage was checked at SLC Intl airport through to LAX on to Nadi FiJi with Fiji airways and then to Brisbane. I was assured at each landing that the baggage was being adequately transferred to the next leg of the trip. Atone point I was told it missed the transfer flight at Nadi and then later told it missed transfer at LAX. We expected to get the luggage at day 5 on the 23 day cruise but due to a cyclone storm the ships captain could note stop at Suva FiJi. Luggage finally arrived on day 10 at Papete Tahiti. My wife had to wash her underwear every night in the state room sink because she had only 2 pair in the carry on bag. We had no time to stop and buy clothes in Brisbane or we would miss the 23 day cruise. She wore Carnival ship T shirts for formal dining each night instead of formal gowns and dresses. If we had 4 hours to shop at a store in Brisbane we would have spent well over $4,000 to replace cloths meds and toiletries.

Salt Lake City-Los Angeles
Economy

Ahron G

Verified | Apr 30, 2026

Atlanta-Tel-aviv

Economy

Claim escalated to airline

No reason given

I've contacted El Al and Air France many many many times. All I ever got was being bounced around from one to the other. They each said I would be placed on another El Al flight but they never did, and I was stranded and had to purchase my own replacement flight from El Al in order to get to my original destination

Atlanta-Tel-aviv
Economy
Claim escalated to airline

Sara F

Verified | Apr 28, 2026

New York-Vienna

Economy

Horrible IT dept left me with invalid PNR. DL Vacations booking 18407903 but I have no valid conf e

I DEPART to VIE in few days with NO conf/NO RecLoc nmbr, DL & DL Vacations conf booking # 18407903 fully paid BlackFriday pkg but old conf GZX6M9 no longer valid. (Dl fqtv2172796753). I trvl w/Caryn DonigerKabat also wheelchair her Conf CZ3C3O. DL ap and DL res no longer show any conf #. for me! Gate agents dont have time or patience to find me or board me! Your IT dept corrupted the PNR according to a supervisor ...but now, .months later, I HAVE NO Access to my international record. WHAT WILL YOU DO? Im a senior in wheelchair ...solve this nightmare!

Overall

Have no rec locator or PNR now need WCHR
nothing yet

New York-Vienna
Economy

Desired solution

Other - NO Rec Loc &NO PNR! Corrupted file. Orig Black Friday sale GZX6M9 paid in full JFK VIE 0067396516165 .Booking# 18407903. FQTV 2172796795. NOW I have NO access to my res,BP or my DL ap. I am Sara Fishkin , now handicapped with WCHR. Trvl with Caryn Doniger Kabat. I depart THIS WEEK. Months ago I was told wait for help ...it never came. Be ashamed &...HELP ME NOW

Ewelina K

Verified | Apr 28, 2026

Detroit-Gdansk

Economy

On my way from Detroit to Gdansk, my luggage got stock in Amsterdam, I received the luggage next day afternoon, I was with out my belongings for more then 24 h. Its a shame that the airlines did not notify the passengers about it, I spend more then 2 h to claim lost luggage. And my luggage suitcase was very dirty !

Detroit-Gdansk
Economy

Kristin H

Verified | Apr 26, 2026

Seattle-Nairobi

Economy

Technical problems

We were originally delayed in the airport for 14 hours. They then cancelled the flight and rebooked the following day. We were delayed a full 24 hours by the end. We filed through Air France originally, were denied and sent the above letter and documents to Air France they did not respond.

Seattle-Nairobi
Economy

John D

Verified | Apr 25, 2026

New York-Atlanta

Economy

Hello my seat on the 6am flight was given to a standby more than 15 minutes before the flight by a Delta employee who would only give her first name Sapphire, resulting in me unfairly missing a flight thus having to rebook for the next morning told to get to the airport three hours before. I arrived at 3 AM when delta does open up until 4 AM also I was never given a boarding pass at the helpdesk only an itinerary so I had to get in line wait over an hour for my boarding pass wouldve missed the flight for the second day in a row if I did not use the clear service to bypass the excessive line in TSA I have not flown on Delta in a long time and after this experience I dont ever see me flying again Im out $160 for the clear and wound up sleeping in my car as I live more than three hours away from the airport completely wrong that a senior citizen is put through this unfair ordeal

New York-Atlanta
Economy

Kam A

Verified | Apr 15, 2026

Marrakech-Atlanta

Economy

flight delyad for 9,5 hours, we missed our flight to Detroit

we were coming from Marrakesh morocco on April 08. 2026 we had an emergency landing, we were delayed for 9.5 hours, we bought food at our expense, we missed our flight to Detroit, we had to sleep at the airport until next day,

Overall

we were delayed for 9,5 hours

Marrakech-Atlanta
Economy

Loss: €600
Desired solution

Will S

Verified | Apr 11, 2026

Minneapolis-Sofia

Economy

The airlines app has a navigation tool for the Schiphol airport. Except it does not accurately point passengers in the right direction. It told me to go through the security checkpoint and then go through passport control, only to then check in with outside agents, and go through the airport security process again. The airlines inaccurate information caused me to miss my flight.

Minneapolis-Sofia
Economy

Griffin O

Verified | Apr 8, 2026

Minneapolis-İstanbul

Economy

Claim escalated to airline

We didn't have our luggage for over 24 hours by the time it got dropped off to us, me and my husband each bought an outfit for the following day, and then since it was late we had to buy toilettries from the hotel (expense #2).

Minneapolis-İstanbul
Economy
Claim escalated to airline

Shadrika H

Verified | Apr 1, 2026

Atlanta-Dubai

Economy

5 travelers 3 adults and 2 children. One child has autism and we had his toys in the bag. We had a photo shoot scheduled to include a picture of my son that passed away it was in the luggage. We traveled with a group they got their luggage we didn't. We had group activities planned that we didn't have the proper clothes for. They ruined our trip. Jasmine weighs over 300lbs or was very hard to find her clothes

Atlanta-Dubai
Economy

Alicia M

Verified | Apr 1, 2026

Quito-Kansas City

Economy

damaged large green suitcase

Luggage received with broken wheels, broken zeepers and broken part of the bottom. Were not able to file complaint at airport

Quito-Kansas City
Economy

Loss: €140
Desired solution

Refund

Raven S

Verified | Apr 1, 2026

Bentonville-Frankfurt

Economy

Successful claim

Traveled to Munich/Alps immediately after leaving Frankfurt Airport. Had to purchase toiletries, pregnancy clothes, a coat for the weather, and underclothing.

Bentonville-Frankfurt
Economy
Successful claim

Rudi H

Verified | Mar 31, 2026

Amsterdam-Orlando

Economy

Successful claim

I lose one of my luggage and until i just had 3 underwear, 3 shocks and , 2 t-shirt. So i need money to buy my necessity

Amsterdam-Orlando
Economy
Successful claim

Maria C

Verified | Mar 29, 2026

Valparaiso-Dublin

Economy

Claim escalated to airline

Problems at airport

Our original flight was supposed to go from VPS to Atlanta to Dublin. Our flight was delayed leaving VPS so they rebooked us on KLM‘s flight to Amsterdam and then to Dublin. Our bags never made either of those flights. Our original plan was to arrive in Dublin at 7:45 AM on March 11 we did not get there until 6:30 PM on March 11. Our bags did not arrive until 7:45 AM on March 12 we had to stay in Dublin to wait for our bags as our original itinerary. If we had gotten there on time, we were supposed to drive to Belfast in Northern Ireland, which they would not deliver our bags too so we had to wait the additional night in Dublin to get our bags the next morning, losing an entire day of our vacation not to mention not having toiletries as you can see on the receipts. I did stop at a local pharmacy and purchase those things. We had to pay for a hotel in Dublin and lost the money that we had paid for our hotel in Belfast because it was too late to cancel it. Also our reservations for the Titanic museum for the that day on March 11 we were supposed to go at 1 PM and we’re not able to due to this flight delay and change we lost 65 pounds each by not going on that tour on March 11 at 1 PM we also lost our hotel of 130 pounds in Belfast for March 11. So all in all we lost over 24 hours of our trip being delayed in flights and having our bags delayed a complete 24 hours we are asking that at least the €257 that I showed these receipts for be reimbursed/ the exchange in US currency. As these are direct expenses due to our bags being delayed. I do have clothing receipts however they got wet and damaged and can’t read the amounts on them unfortunately so I am uncertain if I can claim them, but it was €110 total that was purchased on the evening of March 11 to wear the following day while we waited for our bags. In addition the list of our hotel in Belfast for march 11 was 130 pounds and the loss of our tour white star at the Titanic Museum in Belfast for March 11 at 1 PM was 65 pounds each totaling 130 pounds. These are all direct financial losses due to flights being delayed and bags being delayed. We arrived well beyond the three hour late in your policy and our bags were full 24 hours late.

Valparaiso-Dublin
Economy
Claim escalated to airline

Noshin T

Verified | Mar 26, 2026

New York-San Francisco

Economy

I was denied boarding because my seat had been given away to someone else. Delta refused to rebook my flight, so I had to purchase another flight with a different airline that was 6 hours later than the flight I was denied. I have spoken to many delta representatives at the airline and also over the phone and they have refused to refund my money. Not only did I have to wait 6 hours, purchase another flight, and arrive very late at my destination, Delta automatically cancelled my return flight on this reservation without notifying me. I had to find out on the day of my return flight when I tried to check in at the airport. Despite already paying for the fare, I was denied boarding until I repurchased a ticket for a flight that was again 7 hours later than planned. I opened a separate AirAdvisor claim for the return flight (# 615479 ). Delta has refused to help with any compensation or refunds, even though I arrived on time for both flights and fully paid for the original flights and new flights after being denied boarding.

New York-San Francisco
Economy

Noshin T

Verified | Mar 26, 2026

San Francisco-New York

Economy

I talked with several delta agents at the airport that refused to help, and spoke with them over the phone many times

San Francisco-New York
Economy

Matthew C

Verified | Mar 25, 2026

West Palm Beach-Stuttgart

Economy

Claim escalated to airline

KLM has reimbursed me 118.06 USD as a "goodwill" gesture, and claims they can't read the receipts. I have sent them in multiple ways.

West Palm Beach-Stuttgart
Economy
Claim escalated to airline

Mutsumi N

Verified | Mar 25, 2026

Seattle-Tokyo

Economy

Due to your flight attendances said duty free shop was going to be delivered at my seat 30H, while I forgot to pick it up at bording and after aborded at my seeat. Both of your 2 flight attendants have stopped me to leave my seat to pick up my purchased duty free gift for my business client in Tokyo by wrong inf by them.

Seattle-Tokyo
Economy

Anonymous member

Verified | Mar 25, 2026

Seattle-Tokyo

Economy

Your flight attendants wrongness

As I was trying to obtain my duty free gift I have purchased it before bording my airplane in, I've forgotten to pick up at the bording area and aborded in and seated at 30H, as I have noticed it to pick it up and I was trying to go out to pick it up but two of your flight attendants said they were bringing to me at my seat and saying waiting for it. But they had never brought it to me at all. These 2 your flight attendants was lied me and never come back and saying nothing about my very important duty free gift I bought at Seatac airport duty free shop for my business associates important gift, lost by two of your flight attendants' lying intentionally I think. 3/6(Fri) Lv 11am Sea 3/7(Sat) Ar 2pm Hnd My Seat 30H I am 1 million miles flying with Delta Airline for almost 40 years. Mutsumi Nakamura I am so upset about your 2 flight attendants, local Japanese emplee, I think of. They have lost of Omotenashi, real Japanese kindness manner and heart, not lying and whatever. I am still bad feeling about this incident, never forget it. Lying is loosing my trust to your entire flight attendants entirely. Truly yours.

Overall

Lying by 2 flight attendances and bad manner

Seattle-Tokyo
Economy

Desired solution

Other

Zan H

Verified | Mar 24, 2026

Salt Lake City-Honolulu

Economy

Claim escalated to airline

I spend way too many hours on hold filling out forms that never worked. We spent the first two days of our vacation trying to find replacement gear. I retired after 39 years and this was a once in a lifetime trip to celebrate and it has been ruined by jumping through hoops that never worked.

Salt Lake City-Honolulu
Economy
Claim escalated to airline

Michelle J

Verified | Mar 23, 2026

Detroit-Paris

Economy

Delayed Bag – Lack of Communication & Insufficient Compensation

My checked luggage (Bag Tag DL673346) was delayed for more than four days during my recent business trip to Paris (Confirmation JPGIFJ). Throughout the entire delay, I received no communication or updates from Delta, despite repeatedly checking tracking tools and calling support. I was told I would be notified when the bag was out for delivery, but no notification was ever sent, resulting in further delivery delays. This caused significant disruption to an important business trip and left me without essential items for several days. As a Gold Medallion member, I am extremely disappointed in the handling and lack of communication. Additionally, the $50/day compensation offered by Delta is not sufficient and does not align with U.S. Department of Transportation (DOT) regulations, which require airlines to reimburse passengers for reasonable and verifiable expenses incurred due to delayed baggage and prohibit arbitrary daily reimbursement caps. My required replacement items over the five‑day delay totaled approximately €500, which is well within the reasonable expense category defined by DOT. I am requesting full reimbursement of these documented expenses, a clear explanation of what occurred, and confirmation of the corrective steps Delta will take to prevent recurrence. Receipts attached. SkyMiles: 9017083388. Thank you for your prompt attention to this matter.

Overall

Delayed bag no communication
On board service

Detroit-Paris
Economy

Loss: €500
Desired solution

Expenses reimbursement

Giovanni S

Verified | Mar 21, 2026

Jacksonville-Cebu

Economy

Claim escalated to airline

We have japan trip for 3/22/26 at 2am flight and we had to rush to buy some clothes for few days to make sure I will be covered for few days

Jacksonville-Cebu
Economy
Claim escalated to airline

Naga Sameera R

Verified | Mar 17, 2026

Minneapolis-Hyderabad

Economy

Claim escalated to airline

I went to India to attend a wedding and all my essentials were in the delayed baggage. I expected the bag to arrive a day later but it took almost 5 days and I had to shop for all the essentials I needed for the wedding. Thankfully the KLM agents were supportive in attending my calls and gave timely updates. I couldn't take a chance with getting the baggage delivered to my home on March 4th since I had a flight the same day and had to go to the airport personally to pick the baggage.

Minneapolis-Hyderabad
Economy
Claim escalated to airline

Robert R

Verified | Mar 17, 2026

Los Angeles-Las Vegas

Economy

Compensation or refund required

Request Compensation Flight DL2653, March 13 at 9:55 PM rescheduled to March 14, at 7:05 AM. We were unable to secure a hotel room through Delta Help agents (excessive number of cancelled flights, no hotel rooms available). We sleeped on airport seats following an initial flight from PPT to LAX. We received only $24 to cover food for 2. We lost 1 day car rental and 1 night hotel in Las Vegas. RODRIGUEZ Robert and Karine faremoorea@netcourrier.com Booking Reference Number : G5R47Y

Overall

Mauvais service client pas hotel fourni

Los Angeles-Las Vegas
Economy

Desired solution

Anonymous member

Verified | Mar 15, 2026

Detroit-San Francisco

First

Unfairly blamed by flight attendant, and harassed by another passenger(s), making us feel threatened and bullied.

1) FLIGHT from Detroit to SFO to depart at 12:15 did not depart until 1pm due to supposed 1) cleaning 2) minor maintenance, and 3) paper work to be given to captain. 2) I sat first class and my spouse sat next to me. 3) Passengers behind us were mother with child in first class and (partner/husband) and husband’s mother (mother in-law of child’s mother) in and husband’s father (father in-law of child’s mother) in first class across. 4) Incident: The 1 to 2 year old female child began screeching in high pitch, as the mother minimally intervened (shh), while sitting behind my spouse. The screeching child began kicking the back of my spouse’s seat in front of her and the mother did not stop her. I could feel my seat shake from that and looked at my spouse with disbelief and looked at the mother behind me with an inquisitive look raising my hands to signal “what is going on?” 5) I had my ear plugs in due to the child’s squealing and screeching, already in attempt to muffle this unpleasant disturbance when the child starting screeching in high pitch already before the plane started taxiing. 6) I returned facing forward in my seat shaking my head, and the mother saw this and immediately attacked me verbally stating, to her male companion, “Oh he’s shaking his head, he’s shaking his head, he’s not even wearing ear plugs,” to which her male companion corrected her and said that I was wearing earplugs (as if I was supposed to). She proceeded to say to her child aloud, “he is a rude person and immature. He’s immature and rude.” Then she went into a diatribe with her male companion about threats and how rude I am. 7) The mother behind then aggressively addressed me from behind, stating, “Do you want to talk about this? Is there a problem here?” As if she was teasing or provoking me to create an altercation or pick a fight. 8) With my ear plugs in, I said, “I do not want to talk to you.” “Yes.” She said condescendingly, “oh so you have a problem?” I responded, “Yes, there is a problem, and you know what it is.” She then proceeded with her diatribe with her husband, and I tried to ignore it, focusing on the TV screen in front of me, and trying to close my eyes to rest. 9) I can sense the child being moved to the Mother in-law, and I felt the woman from behind get up, and as she passed by behind my seat to the isle; she aggressively shoved my seat from behind very hard two times, with a third shove, stunning and jolting me. My partner said he could feel this shoving on his side. I opened my eyes in shock and explained, “Jesus Christ!” The mother of the child from from behind then walked by my seat, stopped and turned and glared at me while her male companion was behind her. Her mother in law likely took the baby and was holding it at this point. My spouse informed me that as the mother of the child behind got up she smirked at him as if to say, “Watch what I’m going to do next.” 10) I glared back at her, not accepting her intimidation. I shook my head and closed my eyes. 11) I see the family up front of the plane cabin talking to the flight attendants; I thought they were just entertaining each other with the child, keeping the child busy and distracting the child. 12) Soon after their congregation the mother in-law comes to me taps me and tells me that they are sorry that I don’t like the child screeching but that they were doing all they can and that she had requested a seat change for me but all the first class seats were taken. She added that “you made my daughter in-law cry, and that she is upset, and uncomfortable with me. I was shocked to hear this as I didn’t do anything to justify her emotional response. I was the victim, not she. All I said was that I did not want to talk to her, and that she knew what the problem was. I was the one who was being bullied with name calling and physical assaults by shoving my seat very hard, jolting me from relaxing with my eyes closed. She said they were doing all they could, to which I responded gratitude, but that I still had the right to be upset. I also told her that her daughter in-law called me names and shoved my seat. The mother in-law seemed to rationalize this stating how upset she was. I indicated I didn’t want to make anyone upset, but that I was upset by the screeching and was going to remain upset about it. 13) I told the mother in-law I didn’t want conflict, just want to be left alone. The mother in-law added again, “what do you want us to do?” I told the mother in-law I am just upset and had the right to be upset, and thanked her for doing what she could. Rob did too, and she left. 14) Stewardess soon after came to inform me of the discomfort I reportedly caused the passenger and her family and child, and I told the Stewardess that I only said I didn’t want to talk to her and that there was a problem. I added that this mother sitting behind us was the one shoving my seat and calling me names. The stewardess didn’t seem interested in hearing my side of the story and she said she could offer a seat in the back, but it is economy and not First Class. I wanted to know at that point, why I was the one who is coerced to move in this situation. Stewardess also asked in a blaming manner, “are you going to be all right?” As if to connote that I would be kicked off the flight if not. This is not how I am to be treated as a passenger on this flight. I am the victim here, and I was treated as a wrongdoer, a criminal. I told the flight attendant that I may take her word on the changing of the seat later if this screeching continues. She walked away, and I felt insulted by being implicated as causing the problem, when clearly an undisciplined child and bullying mother, hysterical over my disapproval were the problem. There is the question of why no one bothered to ask me or my spouse for our side of the story. They just took the mother of the child’s accusations as truth. This was extremely unfair and distressing for us, as we then felt falsely accused. .

Overall

Poor customer service - blamed for having a surprised look at screaming, kicking toddler behind us, and flight attendant didn't even address our concern and discomfort. Rather the flight attendant told us the one with crying baby was "uncomfort

Detroit-San Francisco
First

Loss: €1000
Desired solution

Other

Kabinet S

Verified | Mar 10, 2026

Columbus-Dakar

Economy

I traveled on October 11th 2025 from Ohio Columbus to jfk international airport then from jfk international airport to Senegal 🇸🇳 airport when I realized my lost of my other luggage which I had inside my personal stuff, pictures photos of me and my late mom, hat with new york logo on it, speaker Bluetooth, my set of short of Louis vuitton, my red jacket of Canada Goose, shoes, underwear, t shirt, my laptop charger, pants.......,I reported immediately to Delta office located at Senegal airport, the gave me a paper work include their two phones numbers in Senegal 🇸🇳 there to be call and check, I was calling them phones and sometimes took a taxi cab from my residence to Senegal airport which is very far from my residence where I was leaving and the taxi used to charge me from $80 for the back and forth to the airport to know about the update about my luggage because some times I called the phone nobody was not picking it up, I was there in Senegal for my son is visas process and I stayed there for a month and some days the could not find my luggage, until the last day I was traveling from Senegal to my country in guinea, I stopped by to same office, they told me they are still looking for my luggage, the lady at the office told me they have my information, they will contact me as soon as they find my luggage, I went to guinea 🇬🇳 for my family visit and weeding and I got back on last January, I did not receive any calls, or email about my luggage, when I got to Columbus airport, I stopped at delta office located there, explained them my situation and what the delta personnel treated me in Senegal 🇸🇳, the lady had told me that, the people in Senegal delta office did not do their job right, they should open up a case number for instead of giving me their phone number to call, she asked me to do my complaint on delta.com for help, I will really appreciate it if you can help me find my luggage because I have a important stuff from my late mom, plus my important personal stuff that I need, I would me happy if you guys can located my luggage, thank you for help.

Columbus-Dakar
Economy

Shaina B

Verified | Mar 6, 2026

Tucson-Washington

Economy

It was a total inconvience and I ended up having to miss hours from work, I didn't have a tooth brush, and pajamas , and of my medication , I had no clothes to wear to work or anything.

Tucson-Washington
Economy

Eric H

Verified | Feb 27, 2026

Dallas-Fort Worth-New York

Economy

Virtual Assistant Makes Me Pay More Money

Customer service is so bad that I could not properly reschedule and had to stay in my location for 4 extra days. If Delta would let me speak to a person, I could have been home sooner and my wife would not have lost 2 personal days or spend over $2000 on food and expenses. On top of all of this, I had my two autistic children missed 3 days of school that provide them with necessary services.

Dallas-Fort Worth-New York
Economy

Loss: €2136.59
Desired solution

Matthias K

Verified | Feb 27, 2026

Boston-Rome

Economy

Dear Air Advisor team, I was on a flight from Boston to JFK, and then from JFK to Rome, on the 30th of January. The flight from Bos to JFK was delayed (no reason given), such that I missed my flight to Rome. I was rebooked by Delta on a flight to Amsterdam that evening and consequently to Rome on the 31st. That rebooking delayed my arrival by more than 6 hours. In Rome, my luggage was not on the Baggage Carousel. I filed a Property Irregularity Report at FCO. I received my luggage on the 4th of February in the evening. That means four days after my arrival in Italy. . I do have a chat from the 11th of February that illustrates that i was in contact with Delta and they promised a solution.

Boston-Rome
Economy

Elizabeth W

Verified | Feb 27, 2026

Redmond-Bend-Cabo San Lucas

Economy

Problems at airport

Our flight was scheduled for the following day, and we were told it was due to lack of TSA staffing, and that we would be guaranteed a hotel and food voucher. They told us that we were not eligible for hotel and food vouchers after all.

Redmond-Bend-Cabo San Lucas
Economy

Lisa W

Verified | Feb 26, 2026

Redmond-Bend-Cabo San Lucas

Economy

Extremely late cancel notice

We have had a pretty bad experience with this flight. I was asleep in bed and got a text at 9:30 at night saying the flight was cancelled for the next morning at 5:30. I had to make other flight arrangements as I had an event that I was expected at in Mexico. I had to pay an additional $225 plus hotel costs (I already paid for my hotel in Mexico), so it was "double. This experience was really upsetting and I ended up being up until midnight rescheduling my flight. We were told it was because of "staffing issues" as well as weather conditions. It's just not really acceptable and I am incredibly disappointed; not to mention that I'm out an additional $500 because of it. LIsa West

Overall

Flight cancelled at 9:30 at night for a 5:30 am flight next day

Redmond-Bend-Cabo San Lucas
Economy

Loss: €500
Desired solution

Refund

Milagros A

Verified | Feb 25, 2026

Atlanta-New York

Economy

Flight cancellation and poor customer service

Dear Delta Customer Care, I am writing to submit a formal complaint and to demand reimbursement for expenses incurred as a direct result of the cancellation of my Delta-operated flight from Atlanta to New York on February 22nd, as well as the deficient assistance I received in connection therewith. Essentially, on January 11th I booked a round trip via LATAM Airlines to Mendoza from New York with a connection in Chile with a departure date on February 18th and return date on February 23rd (Booking #GLRITM). However, on February 22nd while I was in Mendoza I received an email informing me that my return flight had been cancelled due to weather conditions in New York. As a result, I was offered the alternative to fly back to New York several hours earlier and with connections in Peru and Atlanta, with the last portions of the flight being operated by Delta (i.e. Atlanta – New York - Confirmation #HZJ6AH). In these conversations I asked several times whether the flight would successfully arrive to New York considering the weather conditions, as that meant ending my trip earlier and I wanted to avoid getting stranded in an unknown place when I had the opportunity to stay in my home country Argentina otherwise. Nonetheless, I was assured it would because I was arriving a night earlier and in another New York airport (i.e. LGA) than originally scheduled. As such, while I was traveling back from Peru to Atlanta, I was informed that my onward flight to New York operated by Delta had been re-directed to Ohio and then to New York two days later, and a couple of hours thereafter, that my flight had been cancelled entirely. As a consequence, I was forced to remain in Atlanta for two additional days, incurring in unexpected hotel, food and transportation expenses, before being able to arrive at destination. Beyond the cancellation itself, the situation was significantly worsened by the lack of customer support provided. I repeatedly attempted to contact Delta by phone and received no response – I even once waited one hour and a half listening to the pre-recorded music in the Delta customer service phone line, and no human being ever came to the line. Without any meaningful assistance or guidance, I was compelled to return to the Atlanta airport on several occasions, incurring additional transportation expenses, in order to seek help in person and secure a solution. Even so, Delta personnel would not give me any support and/or solution thereof until two days later. As you can imagine, the uncertainty of not knowing when I would return home and the extremely poor customer support provided caused additional emotional distress, inconvenience, and hardship. As a direct result of this disruption and the absence of adequate support, I incurred two nights of hotel, as well as uber expenses, which would not have been necessary had the flight operated as scheduled or had proper assistance been provided. Naturally, these costs were completely involuntarily, unavoidable and entirely attributable to Delta's cancellation and subsequent service failure. Given the circumstances, I hereby demand full reimbursement of my hotel and uber expenses. Attached is the relevant documentation in support of my claims stated herein. Therefore, in the spirit of solving this matter amicably, I am hereby requesting you to please kindly proceed with the refund of my money in the amount of $648.94 at your earliest convenience and confirm once this is completed on your end. I trust that Delta will address this matter with the seriousness it warrants and provide a timely and fair resolution. In case of silence or unsatisfactory reply within a reasonable period of time as of the receipt of this email, I will consider other alternatives, including possible legal actions to defend my rights, without any further notice. Sincerely, Milagros Astesiano

Overall

Flight cancellation and poor customer service

Atlanta-New York
Economy

Loss: €648
Desired solution

Expenses reimbursement

Chaitra B

Verified | Feb 23, 2026

Salt Lake City-Bangalore

Economy

Flight Delay of 9 hours causing Baggage Delay of 3 days

Flight was delayed at SLC (DL50 on January 26 2026 5.20PM MST)for about 3 hours. This caused the connecting flight disruption at London airport and had to spend more than 8 hours in LHR airport. As my connecting flight at LHR had only 1.55hr layover, obviously my SLC to LHR flight did not make it to connecting flight. The next available flight was AirIndia and that was 9 hours past my scheduled LHR to BLR flight(DL5940 on 27th Jan 2026). This caused a huge disruption to all my plans in India including cancellation of the local Bus, reschedule of every single event after that. The mental stress it caused is not explainable for a very short trip of 7 days. When I finally arrived in BLR airport, with 9 hours of delay, the bags were missing. This is pathetic as in LHR airport, I have personally asked multiple times to make ensure bags were transferred. I had a return ticket in next 7 days, so I could not wait for the bags to arrive which AirIndia upon taking complaint(File Reference number BLRAI66168), informed it will take atleast 2 days and they took 3+ days to deliver. My entire stay in India for 7 days were almost without ANY luggage I packed from USA as I was not in BLR and had other local cities visits planned with very tight schedule for 7 days of stay. I had to buy every single item needed for my 7 days of stay in India. This messed up my entire trip, very frustrating and stressful. I had to even parcel the medicines I had bought for my parents one day before my departure back to USA as that is when I collected my bags.

Overall

Poor Communication and No Compensation
Atleast after 3 days, bags were delivered

Salt Lake City-Bangalore
Economy

Loss: €373
Desired solution

Expenses reimbursement

Brandon B

Verified | Feb 21, 2026

Paris-Boston

Economy

No reason given

Flight was delayed and we could get back to Boston in time for Christmas :(. Delta also was refusing to help me get my boarding pass or e-ticket. Airline did not give us much information. We were scheduled to arrive at 1:35pm and didn't get there until around 5:30pm and 6pm.

Paris-Boston
Economy

Rita J

Verified | Feb 18, 2026

Louisville-Fort Lauderdale

Economy

Problems at airport

Luggage was sent to Fort Myers not to Fort Lauderdale. We asked them to hold the luggage that we would rent a car and pick up the luggage. A note was placed on the luggage, but someone decided to send it back to Atlanta where the airport was iced over and then to us in Fort Lauderdale. Needless to say we were on a cruise ship before it ever left the airport in Atlanta. It was then sent to Nassau, but not delivered until after the ship had left port so it was sent back to Fort Lauderdale and I received it six days later when in Fort Lauderdale on the cruise ship. The airline in Fort Lauderdale sent the message to hold the luggage that it would be picked up. The person in Fort Myers ignored them. Delta had to fly it back to Atlanta to get it to Fort Lauderdale even though it was only 100 miles difference so that’s why we rented a car to get the luggage because it went to Atlanta and sat being deiced. It didn’t ever make it to us until a week later. We arrived at Fort Lauderdale airport around 12 o’clock immediately went to baggage claim when my luggage was not there. They found it in Fort Myers. It took us a couple of hours of working with them so we made it to our room for the night around 2 AM the next day we rented a car and drive drove to Fort Myers to pick up the luggage halfway there we received a phone call from Fort Myers Delta baggage stating they had put it on a plane for Atlanta that would then come into Fort Lauderdale that afternoon. We went back to the airport and of course the airplane was not able to leave Atlanta due to ice and at 4 o’clock when we got on our ship for our travel, there was no suitcase. The plane was still in Atlanta, Georgia.

Louisville-Fort Lauderdale
Economy

Chase S

Verified | Feb 18, 2026

New York-Zurich

Economy

My skis were not transferred during my layover in Amsterdam, so I needed to rent skis for two days. Since I did not know when the skis would be returned to me and I was leaving for a day trip before the rental shop opened the morning of 2/14, I needed a two day rental starting on 2/13.

New York-Zurich
Economy

John M

Verified | Feb 18, 2026

Memphis-Suceava

Economy

I only recieved one email the whole time during trip and it was the initial one starting claim. If I never had a airtag in my bag it would never been recovered. I had to buy a new cold weather jacket, I had to buy new toothbrush and clothing. I was told by airline I would have to put despite through air france since it was last flight to have my connection from Paris to Bucharest and it stayed in Paris for over a week.

Memphis-Suceava
Economy

Timothy T

Verified | Feb 16, 2026

Boston-Zurich

Economy

Claim escalated to airline

Our ski bag had essential gear for our trip to Zurich: skis, jackets, pants, gloves and warm layers. The bag made it to Zurich after 3 days but we were already in the middle of our 5 day stay in Zermatt to ski. Zermatt is only accessible by train, so we elected to get our bags in Zurich at the end of the week at the hotel we were staying the night before our return flight.

Boston-Zurich
Economy
Claim escalated to airline

Jason M

Verified | Feb 16, 2026

Buffalo-Rome

Economy

Delta initially told us the luggage would arrive the next day and instead it did not arrive until 3 days later, and I have saved chat confirmations with the Delta representative. We were not provided any cash assistance by either ITA or Delta.

Buffalo-Rome
Economy

Randy C

Verified | Feb 13, 2026

Phoenix-Atlanta

Economy

Terrible plane function and service

our TV screen did not work for my son Cade and I and a woman had a baby that cried for half the flight and on and off the rest and never was asked for help from the crew. This was the worst flight i have ever been on and I always fly Delta. Thank you.

Overall

TV SCREEN DID NOT WORK FOR MY SON CADE AND I

Phoenix-Atlanta
Economy

Loss: €2
Desired solution

Shadi S

Verified | Feb 11, 2026

Orlando-Riyadh

Economy

Claim escalated to airline

I missed my airport transfer which costed me an additional $110. I bought additional sports gear for the marathon race that next morning and a formal suit and necessary shoes, shirt, tie, Belt, underwear, socks, cosmetics..etc to manage for my formal meetings with the crown court. I am a director of sales representing Four Seasons and I had many meetings. Not all expenses were submitted, the page turned automatically to the passports upload, I need to submit additional expenses. Also my bag when received was severely damaged and opened, and the chocolate boxes were opened and I couldn’t give them on time so I had to purchase additional gifts for our clients meetings.

Orlando-Riyadh
Economy
Claim escalated to airline

Amarjit K

Verified | Feb 6, 2026

Seattle-Delhi

Economy

Delhi air port they don’t lisen just get it ticket and till me that’s a costumer serv no you can call this no and they dot give not give me anything papper work

Seattle-Delhi
Economy

Kimon A

Verified | Feb 3, 2026

Athens-New York

Economy

Problems at airport

1. What time did you arrive at your final destination? I arrived at JFK at approximately 2:00 PM on January 5, 2026—nearly 24 hours after my original scheduled arrival on January 4th. This represents a full day lost. 2. What did the airline tell you, and when? Timeline of Delta communications: 11:00 AM - Arrived at gate for scheduled departure 11:30 AM - Received initial delay notification due to Athens Air Traffic Control restrictions 1:20 PM - Boarding announced and began (at this time, Athens Flight Information Region had already resumed partial flight operations according to Greek aviation authorities) 2:20 PM - Aircraft pushed back from gate and began taxiing 3:00 PM - While positioned at the runway ready for takeoff, captain announced the flight was being cancelled due to crew duty time limitations. We were informed we would return to the terminal. Afternoon of January 4th - Rebooked on Delta flight departing approximately 10:00 AM on January 5th Delta made the operational decision to board passengers and taxi to the runway at 1:20-2:20 PM, well after the Air Traffic Control situation had begun to stabilize (flights resumed at reduced capacity from 1 PM onward). By 3:00 PM when we were cancelled, the Air Traffic Control restrictions had further eased. The crew timeout was the cause of our cancellation at that moment, not the Air Traffic Control situation. 3. Hotel accommodation for the night of Jan 4-5? Meal vouchers? Transportation? I have family in Athens and did not need anything. 4. How did the incident inconvenience you? The 24-hour delay resulted in: Complete loss of January 5th as a work day (arriving at 2 PM EST made it impossible to fulfill work obligations) Extended airport presence and stress from being boarded, taxied to runway, then deplaned after being minutes from departure Physical and emotional toll of the uncertainty and extended delay 5. Did you miss an event or lose money? "Yes. Specific financial impact: Lost a full work day (January 5th, 2026), counted as additional PTO This is the email I sent to Delta after they denied my initial online claim. I uploaded their answer to this claim: Thank you for your response regarding the DL203 flight cancellation on January 4th, 2026. I understand that the ATC restrictions in Athens were beyond Delta's control, and I appreciate being rebooked on a new flight on January 5th, which operated without issues. However, I believe my January 4th cancellation warrants separate consideration. While the initial delays were due to ATC restrictions, the flight was ultimately cancelled due to crew duty time limitations after we had boarded and were at the runway ready for departure. Other flights were departing from Athens at that time, though at a reduced pace. Crew scheduling constraints are typically considered within an airline's operational control, distinct from the extraordinary circumstances that caused the initial delays. While the crew timing issue was triggered by the ATC situation, it represents a separate operational matter that may be subject to different compensation considerations under applicable passenger rights regulations. I understand that safety must always come first, and I appreciate that crew duty time regulations exist for important reasons. However, I believe Delta should also recognize the significant inconvenience this situation caused, including the loss of a full work day. As a loyal Delta customer, I believe compensation is warranted given these specific circumstances and would appreciate your reconsideration. I would prefer to resolve this matter directly with Delta before pursuing this through third-party passenger rights services.

Athens-New York
Economy

Peter A

Verified | Jan 30, 2026

Minneapolis-Fargo

Economy

I lost my laptop that have very viable documents, Personal information for me, congregation, family, and many other creative works that I saved on my computer. In addition to my medication, books, cloths, and other personal belongings. In addition to the emotional, and time consuming between driving back and forth from home to the Hector International Airport, and sometimes can't find any delta employee to talk too.

Minneapolis-Fargo
Economy

Erin A

Verified | Jan 30, 2026

Atlanta-Boston

Economy

Lack of adherence to Carry on luggage procedure

Good afternoon Delta customer service representative(s), While returning from a trip to Cozumel last night, we had with a layover in Atlanta GA. It was unfortunate, and it is bothersome enough that we think you should get the feedback so that you might turn this poor experience into a training opportunity for your team. We intentionally only brought our carryon luggage and our backpacks to comply with storage procedures and avoid having to go to the baggage claim area during our trip. DL0300 BOS 11060C 29JAN 3006943962 Kevin Anderson HTN4Q1 The trip to Cozumel from Boston (via Atlanta) on the way down was great. We were impressed with the whole experience. On the way home, the Cozumel to Atlanta portion of the trip was organized, comfortable and on time. Flight personnel were polite and accommodating. Atlanta to Boston however, had issues. The plane was taking a strangely long time to board, and even the gentlemen at the gate checking our flight information appeared annoyed that the line of people was backed up through the bridge into the terminal line queue. What we would learn, is that zones before us were taking advantage of getting on the plane first and putting ALL their carry-on materials into the overhead storage. Carry on suitcases, Back packs, purses and even winter jackets went into the overhead storage compartments - and that is why zones 6, 7 and 8 were forced to check their carryon’s. This may have been intentional to get additional leg space for their comfort, or due to rising check bag fees they were trying to avoid – I do not know, but we personally experienced the unintended consequences of there not being a better procedure in place for treating paying customers equally regarding carryon items. Picture them walking from their seats, towards the back of the plane to store items – and then having to walk through oncoming passengers to get to their seats. It was obviously a time-consuming process and made sense, in hindsight, that it took so long to board the plane. And then when it was time to get off the plane, we had to watch while these folks came to the back of the plane to get their belongings to fight through people traffic and get off the plane. Unfortunately, we got to watch and wait while they retrieved all their belongings and extended the time it would typically take to disembark the plane. In my mind, every seat is assigned to one person, and every person should get assigned one overhead storage. So, technically, if I pay for a seat – I should have access to an assigned overhead space. If the flight personnel had been looking in the overhead compartments, they would have seen all the back packs and purse’s that could have been stowed under people’s seat (per procedure). People could have worn or held their jackets if they did not want to wear them, it could double as a pillow or blanket to take up less space in the overhead storage. But instead, we were treated like our money did not purchase the same amenities as those who took advantage of getting on the plane before us. Although we were grateful that our carryon did make it to Boston, it was not without consequences. My husband’s carry on was damaged enough that we cannot travel with it anymore. So, whatever individual that was frustrated by having to load all the gate check baggage did not do a good job of protecting it from being damaged. All the way around people’s work and travel experiences were impacted. It is worth reviewing with staff, and I am hoping that other people reach out to you too for awareness vs going straight to social media to talk about their experience. Thank you for your time and attention to this situation, we appreciate it!! Erin & Kevin Anderson Kevin.M.Anderson@milliporesigma.com cell phone 1-603-313-6962 Erin.Anderson@milliporesigma.com cell phone 1-603-313-3617

Overall

lack of support with carry on luggage procedures resulting in delays and damaged luggage.
Flight attendants were polite

Atlanta-Boston
Economy

Loss: €75
Desired solution

Refund

Other - Replace damaged suitcase and training for flight attendants to make sure fliers are following the overhead storage guidelines.

Erin A

Verified | Jan 30, 2026

Atlanta-Boston

Economy

Lack of adherence to Carry on luggage procedure

Overall

lack of support with carry on luggage procedures resulting in delays and damaged luggage.
Flight attendants were polite

Atlanta-Boston
Economy

Loss: €75
Desired solution

Expenses reimbursement

Other - Training for flight personnel to observe if fliers are following overhead storage procedures (back packs, purses and winter coats should be stowed under the seat in front of you and 1 carry on item goes in your assigned overheads storage location). Flight attendants should be required to correct the situation and advocate for the portion of the fliers that would be forced to check their carryon's if people are not following guidelines.

Linda M

Verified | Jan 30, 2026

Washington-Buenos Aires

Economy

Claim escalated to airline

Baggage was delayed in Buenos Aries. Did not get to Ushuaia, Venezuela in time to board expedition trip to Antarctica. There were no stops. Had to go entire trip with no luggage. Cold weather gear purchase was necessary. Finally retrieved baggage on return 1/18/26

Washington-Buenos Aires
Economy
Claim escalated to airline

(1)

Cynthia K

Verified | Jan 28, 2026

Amsterdam-Detroit

Economy

Cancelled and Delayed flights

The plane delayed taking off so it landed late and my next flight was cancelled so I had to spend using my pocket money on transport to stay at my sister's place in Windsor on 25th January. Additionally, my initial flight to Boston was cancelled so I was rebooked to another flight to Connecticut which was also cancelled last minute so I had to spend more on Lyft money because I missed a bus ride to my school since we landed an hour later than we were supposed to so I had to order for a Lyft to school from the Connecticut airport on 27th January, the flight that was scheduled for 2:30 pm but ended up leaving at 3:30pm

Overall

Plane took off late landed late and missed my transportation to my sisters place

Amsterdam-Detroit
Economy

Loss: €200
Desired solution

Expenses reimbursement

Laurie T

Verified | Jan 27, 2026

Minneapolis-Malaga

Economy

We incurred 2 nights hotel and meals that we did not plan on. Me and my travel partner were suppose to go to a friend's house on January 16 to stay with her. Because I did not get my luggage until late Jan. 17 we had to stay over in a hotel in Malaga on Jan 16 and then on Jan 17 because we could not take a bus until Jan 18 because of me not having my luggage and the bus route. We had to buy dinner on the 16th and breakfast, lunch, dinner on the 17th and breakfast on the 18th. Besides the extra expense we incurred it took time way from spending with my friend and extra time to enter in this Information.

Minneapolis-Malaga
Economy