Delta Air Lines complaints: comments, page 5

Compensation

Compensation

Other - Voucher, free ticket

Compensation

Other - I have a FLIGHT FROM DTW TO CLEVELAND ON JAN 5TH. DL3679 840AM BOARDING. I CURBSIDE MY LUGGAGE PRINTED TICKET SHOWING B12 DEPARTURE GATE. CHECKED MONITOR AS WELL. WALKED TO B12 AT 750AM, NO ONE THERE. I SEE THE ATTENDANT LEAVE AND WALK ACROSS TO ANOTHER GATE. I WAVE HIM DOWN AND HE RESPONDS THEY CHANGED THE GATE TO A57. AFTER ONE MINUTE AN ANNOUNCEMENT STATED THE SAME THING. I WALKED DOWN TO THE FUCKING GATE AND MONITOR SAYS MEMPHIS. I STOPPED AT ANOTHER GATE TO ASK AGAIN WHERE IS THE GATE. ATTENDANT SAYS B8. HOW ???? THEY JUST MADE AN ANNOUNCEMENT. SO I WALKED BACK TO B8!!! 30 FUCKING MINUTES OF BACK AND FORTH. I DON'T KNOW WHAT THE ISSUE WAS BUT RHIS IS UNACCEPTABLE, PERIOD. THINGS HAPPEN BUT PLEASE HELP ME UNDERSTAND THIS. I WOULD LIKE TO BE COMPENSATED FOR MY INCONVENIENCE OF WALKING TO B12 TO A57 AND BACK TO B8. Carla Ingram Ingracar2016@gmail.com

Compensation

Compensation

Other - Please read below. This is my seventh trip on a Delta in one year. The letter explains one trip alone. My next complaint concerns my return trip from Uganda and the delays there, as well as a return flight from the Dominican Republic for eight other individuals that was significantly delayed. To: Delta Airlines – Customer Care Subject: Request for Reimbursement and Compensation for Flight Delays, Baggage Charges, and Seat Changes Dear Delta Customer Relations, I am writing to formally request reimbursement and compensation for multiple issues experienced during my recent trip from Memphis, Tennessee (MEM) to Entebbe, Uganda (EBB) on October 23, 2025. While I have been a loyal Delta customer for many years and have always appreciated the professionalism and care of your staff, this trip was marked by an unfortunate series of delays, miscommunications, and additional charges that caused significant inconvenience, stress, and expense. Flight Details • Date of Departure: October 23, 2025 • Flight 1: Delta 2071, Memphis to Atlanta • Flight 2: Delta 72, Atlanta to Amsterdam • Destination: Entebbe, Uganda (EBB) 1. Initial Delay in Memphis My trip began with Delta Flight 2071 from Memphis to Atlanta, which was delayed for just over an hour. At the gate, passengers were asked to check their carry-on luggage, which I did, and my bag was checked through to my destination in Entebbe. I also paid $200.00 for an additional checked bag at the Memphis counter, and all three of my bags were tagged for the whole route to Uganda. 2. Flight Interruption in Atlanta Upon arrival in Atlanta, I transferred to Delta Flight 72 to Amsterdam. Shortly after takeoff, the flight was forced to return to the airport due to fumes in the cabin. We were met by emergency vehicles, and after the necessary safety checks, the aircraft returned to the gate. After a long delay, passengers were given meal vouchers, but by that time, most of us had already purchased food, rendering the vouchers unusable. Because of this delay, I missed my connecting flight to Entebbe. 3. Overnight Delay and Vouchers in Amsterdam Following the missed connection, passengers were instructed to stand in long lines to receive hotel and meal vouchers for the overnight stay. Once issued, we discovered that several airport restaurants could not scan or accept vouchers. I eventually paid for my own meals. 4. Additional Baggage Charge in Amsterdam The next morning, I arrived early at the airport to check in for my rebooked flight to Entebbe. Despite my bags being checked all the way through from Memphis, I was informed at the counter that I needed to pay an additional $275.00 for one of my checked bags. Given the time constraints and my desire to avoid further delay, I paid the amount as instructed. I am therefore requesting reimbursement for the $275.00 baggage fee, which was charged in error. 5. Mistreatment at Boarding in Amsterdam The baggage issue at check-in caused a delay at immigration, resulting in my late arrival at the boarding gate. Upon reaching the gate, I was met with insulting treatment from gate personnel, who publicly scolded me for allegedly delaying the flight. I was told, “You need to be at the airport like everyone else,” and then instructed to “run” to the aircraft. As a 66-year-old traveler who had already endured significant delays and confusion, I found this both distressing and humiliating. Although I hurried as much as I could, I arrived feeling shaken and embarrassed. I want to note that once onboard, the flight attendants were exceptionally kind and attentive. They welcomed me warmly, reassured me, and even asked if the gate agents had been rude—at which point, emotionally exhausted, I broke down in tears. Their kindness was a bright spot in an otherwise challenging travel experience, and I am deeply grateful for their compassion. 6. Paid Seat Upgrades Not Honored Several weeks before departure, I paid for upgraded seats on my flights from Amsterdam. However, due to the rebooking and delays, my seat selections and upgrades were changed without any notification or refund. I would appreciate reimbursement for the prepaid upgraded seat fees, as I did not receive the seats I had paid for. 7. Compensation Request Given the extensive delays, the forced overnight stay, additional expenses, loss of paid services, and emotional stress caused by the mishandled rebooking and poor customer service at the Amsterdam gate, I am respectfully requesting: 1. Reimbursement of $275.00 USD for the additional baggage fee charged in Amsterdam. 2. Reimbursement of $200.00 USD for the extra checked bag fee paid in Memphis, if that amount was not correctly applied to my final destination. 3. Reimbursement for paid seat upgrades that were changed and not honored without notification. 4. Reimbursement for flight Delay due to mechanical issues – See Delta’s Compensation policy regarding delayed or cancelled flights. 5. Consideration of compensation for the extensive delay, missed connection, and distress experienced during the journey, in accordance with Delta/KLM’s customer care and EU261 passenger rights policies. 8. Closing I have always chosen Delta for its reputation for customer care and reliability, and I want to continue doing so in the future. I hope you will consider this request with understanding and fairness. The situation was beyond my control, and the additional costs and emotional toll were significant. I am confident Delta will handle this matter with the same professionalism and care that has earned my loyalty over the years. Please let me know if you require copies of my receipts for baggage and seat payments—I am happy to provide documentation to support this claim. Thank you for your time, attention, and assistance. I look forward to hearing from you soon. Warm regards, Nancy Louise Grisham grishamgroup@hotmail.com 662-401-3261 I would appreciate full compensation for the ticket as well as an acknowledgement or the problems.

Compensation

Compensation

Compensation

Expenses reimbursement

Compensation

Refund

Expenses reimbursement

Other

Refund

Other - Geoffrey Pierce at Elmira/Corning Regional is a very poor representation of Delta airlines. He had a terrible attitude and was far less than helpful with my son’s unaccompanied minor experience. Rather than asking for assistance with the issue of needing to “flip” the paperwork to the current travel plan, Mr Pierce refused to help my 13 y/o son. Instead he told my some that that he hadn’t completed the paperwork and to “find another flight” at this very small airport during a snow storm, causing multiple delays. This definitely was not the experience I felt we had been promised through the unaccompanied minor program. I had to miss work and spend the entire day monitoring and re-organizing my son‘s flights, as to ensure that he arrived home safely with an additional stop, much later than projected. This has created a spike in my son’s anxiety and fear of flying, which will not aid in his future traveling experiences. This should have never happened. Thank you so very much Geoffrey Pierce for the nightmare you created!

Refund

Other - Dear Delta Airlines Customer Relations Team, I am writing to bring to your attention a disappointing customer service experience I encountered on November 23, 2025, and to request appropriate miles for the inconvenience caused. Flight Details: Flight Date: November 23, 2025 Route: Dallas to Boston Confirmation Number: HGVURE Issue Description: Prior to my flight, I contacted Delta customer service to upgrade our seats using miles. Specifically, I wanted to use my husband's miles for his seat upgrade and my own miles for my seat upgrade. The customer service agent informed me that this arrangement was not possible and stated he could not provide further assistance. However, after waiting on hold for a considerable amount of time, we decided to check the Delta website ourselves. To our surprise, we were able to complete the exact same transaction that the agent claimed was impossible - using separate mile accounts for our respective seat upgrades. Impact: This misinformation resulted in: Unnecessary time spent waiting on hold Wasted time dealing with an agent who provided incorrect information Inconvenience and frustration that could have been easily avoided Lack of confidence in Delta's customer service accuracy Request: Given the clear misinformation provided by your agent and the resulting inconvenience, I respectfully request compensation in the form of SkyMiles points to acknowledge this service failure and the time wasted due to your agent's incorrect guidance. I have been a loyal Delta customer and hope this matter can be resolved promptly and fairly. I look forward to your response and a satisfactory resolution. Thank you for your attention to this matter. My delta SkyMiles number is 9232348921

Other - Ernestine and Sylvester Toe confirmation H5TFVZ We made our reservation through Delta, our beloved Airline, hoping to have a safe and comfortable travel to Liberia , West Africa. We were aware that Delta was going to connect us with various Airlines. My husband Sylvester is a gold Medallion member, and we purchase a comfort class, requesting an upgrade if we qualify on flights. After our itinerary was completed, we realized that on connection flights, seating was only economy, and we had to pay extra to get our seats upgraded. The ticket for my husband and me is already so high, and we are travelling to a funeral of our beloved sister and sister-in-law. We are unable to pay an extra $115.90 per person for the upgrade. I tried asking a KLM representative about us using Sky Miles to upgrade our seats, and the KLM representative stated that they were unable to do that. My disappointment with Delta is that we strive to move up in medallion status to enjoy upgrades on our international flights. Kind regards, Your valued customers: Sylvester Toe 2522273800 & Ernestine A. Toe 9100328062

Other - November 14,2025. Delta Airlines To whom it may concern: This letter is about my worst experience on return international flight back to the U.S. from Paris CDG airport. My name is Michael R. Mas ,confirmation HR9C73 flight 085 destination Atlanta. No response is needed nor required. I just want to share the most unpleasant experience ever felt by me from Delta’s cabin crew specifically four individuals. Only two of them personally identified themselves when asked for their names. Tony supposedly cabin crew supervisor and Shannon. The other two per Tony’s account names Ralph and Vittoria, their names tags not easily displayed due to uniform scarf and handkerchief obstruction respectively. This is a synopsis of the events. Flight departs on time and shortly after weather related turbulence develops. Due to continued turbulence drinks service is delayed. Once drink service is about to start, I asked Shannon for a Heineken beer. Her immediate response “we don’t work when there’s turbulence. We’re starting service shortly.” I’m sitting on aisle 59 steps from the galley. I well know service starts at the front of the aircraft and I’m sitting last seat of the aircraft. About 2 hrs. into the 9 hrs. flight finally was served a Heineken. I’m not a fast drinker and about 35-40 mins. I order another Heineken. Ralph tells me “there’s no more Heineken, let me try finding one”. He indicated I could have a Miller Lite or Sweetwater, which I’ve never heard off. At this point I asked to speak to the crew cabin supervisor. He or she never showed up. Shortly after Shannon came and looking at her uniform, I knew she wasn’t a supervisor, but wanted to address my concerns? I asked her, how is it possible we’re on a 9 hrs. international flight and there’s only 2 Heinekens on board? I mentioned to her the food and beverage manager wasn’t doing a good job! Her response, ”go to Delta.com and make comments, we don’t have any control of what drinks are provided for the flight.” I respectfully mentioned, is Delta an international airline? Delta is celebrating 100 yrs. and can’t even provide drink choices and variety. Apparently, she didn’t like my comments and after that encounter, my worst flight experience unfolded. One hour after Ralph went searching for a Heineken it was now 3 hrs. into a 9 hrs. flight and I was about to drink a second beer. Again I’m not a fast drinker and 35-40 mins after I request another Heineken. This time Shannon extensively lectured me on drinking on flights. She talked to me about having a Sweetwater. About an hour later I requested a Heineken from Vittoria, to which she replied,” I’ll get you one.” She never came back, but I noticed she would avoid the aisle and seat where I was sitting at and worked the opposite side. I’m extremely frustrated, having a beer is harder than pulling teeth for no reason at all. Again I asked to speak to the crew supervisor. Tony and I had a conversation where I expressed to him my dissatisfaction for no Heineken on board and the long waiting time to have one. Right on my face and with a stern tone of voice he asked how many beers have you had? I politely answered 3-4 and would like another. He then proceeded to extensively lecture me about drinking alcohol at high altitude. I mentioned to him I work in the medical field and I’m aware of possible negative effects. Tony then inexplicably related a past incident in which he served a passenger “a last drink” and the individual proceeded to physically attack and severely injured one crew member. Apparentl, according to his narrative he had to seek legal advice to retain his job and position at work. I’m thinking, what does all of that relates to me? At that precise moment Vittoria tries to interrupt the conversation and I told her, ”don’t talk to me ,two hours ago I asked you for one beer and you never came back.” Her response “ I was told not to serve you.” It was then, I realized Tony is in no position to make a fair judgment about my person nor be fair about me drinking beer all based on prejudice from a prior incident with someone else. At that point he reluctantly handed me a Heineken and said “you can have another one before we land.” Now 4-4.5 hrs into a 9 hrs. flight I’m having beer no. 4. It would be 3.5 hrs. before I could have another beer!! Take into consideration all of this is happening without me having any alcohol prior to boarding this flight .It’s now clear to me the crew supervisor had instructed the staff not to serve me unless he precisely thought it was time for me to have a beer. All of this because I expressed my dissatisfaction when they all lied to me about no Heineken on board for the flight to ATL. There was Heineken on board as it was being served to me like an eye dropper .Most importantly due to Tony’s inability to pass fair non biased judgement on me based on his past experience with someone else’s alcohol intolerance. Instead of making an intelligent decision not to serve me beer based on facts and or evidence of erroneous behavior ,speaking out loud, slurred speech, alcohol in my breath, blood shot red eyes, stumbling, being obnoxious, running into people or objects, or aggressive behavior, Tony made a decision based on prejudices, personal misconceptions and false judgements about myself. I’m a responsible adult with no prior history of in flight alcohol intoxication on nationwide or international flights. I would never embarrass myself or my companion over 6-7 beers. At the young age of 75 I know my limits. Past April- May we flew Delta to Barcelona and returned from Lisbon and there were no issues with having drinks. Flight 085 crew have big personality and ego issues! All I wanted was a pleasant ,relaxing return flight back home. Unfortunately Delta’s crew didn’t deliver. They did make good on me having a horrible experience one which I’ll never forget. Zero customer service!! During the last hot snack service prior to landing, Tony attempted to make good on his promise for me to have a beer before landing, guess what Heineken! I respectfully declined for at my age it’s not necessary for Tony, Shannon, Ralph or Vittoria to authorize when I can have a beer. From the beginning it was for them a game, lies, a cruel scheme. I was disrespected, lied to, manipulated and worst of all treated like a child. I’m glad it’s over. Tony and crew saved Delta a few bucks, hope they’ll be highly rewarded for their efforts. As for myself, I don’t envision me flying Delta for the next 100 years. Respectfully yours, Michael Rafael Mas