Delta Air Lines complaints: comments, page 7

Anonymous member

Verified | Sep 14, 2025

San Antonio-Atlanta

Economy

Flight Attendants should ask parents who can't control their children's voices to quiet them or move to a less crowded place on the plane.

Overall

Why is it ok for parents to allow their children to talk loudly and scream thru the entire flight??? Why can't there FAs politely ask them to quiet their child or move to a less crowded area of the plane???

San Antonio-Atlanta
Economy

Desired solution

Other

Ron B

Verified | Sep 13, 2025

Economy

You have Terrible Staff, you should be ashamed

I am writing to tell you how disgusted that I am that you would allow this so-called woman Sydney Farruzi and Teri Poulton to remain with your agency. They celebrated the fact that Charlie Kirk was brutally murdered. No one deserves that regardless of what side of the isle you are on. Two babies don't have a dad. A wife doesn't have a husband, and Parents no longer their child. I cannot stand a leftist viewpoint but would never wish death upon any of you.

Economy

James D

Verified | Sep 12, 2025

Rome-Asheville

Economy

Technical problems

Arrived at Gate at 0830 hours. Notified flight canceled at 1330 hours. Delta provided meals, lodging and transportation until replacement flight on September 10th.

Rome-Asheville
Economy

James D

Verified | Sep 12, 2025

Rome-Asheville

Economy

Successful claim

Technical problems

Arrived for the flight at gate E13 at 0800 hours. Waited and final notification of cancelation was at 1330 hours. Airline provided Lodging, meals, and transportation and flight departing the next day.

Rome-Asheville
Economy
Successful claim

Raymond L

Verified | Sep 11, 2025

Atlanta-Frankfurt

Economy

Terrible customer service by the Baggage Claim Service Center.

As stated above my wife’s bag was not put on DL14 at ATL on 09/09/2025 which was discovered when we reached FRA International Airport in Frankfurt Gate D. I immediately went to the Baggage Claim desk located near the baggage turnstiles and filed a claim with agent Ilhan who located the bag in ATL and issued a property irregularity report to expedite the bags delivery to FRA saying he would contact me when the bag arrived between 8 and 9 AM 09/10/2025 and give me details on it’s transport to my hotel about an hours drive from FRA. The airtag in the bag told us that the bag arrived at 9AM 09/11/2025. At 1030 AM we had not received a call so we called the number given to me. An Agent named Nora called me back after my 2nd call. She asked my name and said my bag would be delivered to Munich. I objected of course and she kept rudely interrupting me as I tried to give her the correct information. The rudeness of this person is my main complaint about this situation. It is an extremely unpleasant experience in any case but this leaves us with a bad impression of what happened. She checked and said the bag had arrived and she had to go over to the turnstile get it. That meant that the bag was circling the turnstile for 2 hours! She never let me finish a sentence or voice my angst over two days of lost VP and missed medication for my wife. She should not be in a customer service role. I am sure I am not the first person to be treated this way. Theoretically we will have the bag sometime this evening whatever that means!? Never have I received such rude customer service in my 80 years!

Overall

At the Baggage Claim Center at FRA International Airport Gate D we had the rudest customer service ever experienced in my 80 years by an agent named Nora who would not listen to us and talked over our concerns about my wife’s bag which has needed medicati

Atlanta-Frankfurt
Economy

Genya F

Verified | Sep 8, 2025

Economy

No Miles credits were issued 5 months later

This is my 5th attempt to contact Delta about the missing miles credit for the round trip flight JFK - PUJ in February. All previous requests brought no results. Passenger name: Genya Frid ticket#0067191602822

Economy

Desired solution

Other - Miles credit

Anonymous member

Verified | Aug 31, 2025

Denver-Johannesburg

Premium economy

Documented refund not received.

Delta sent me an emails on June 10th stating I was due a refund of $3,299.88. Nearly two months later they finally sent a refund of $3099.88. This was $200 short of what I was due. I've communicated with Delta several times. To no avail. I've still as of August 31, 2025 have not received the $200 not have I received any explanation.

Overall

Refund not received

Denver-Johannesburg
Premium economy

Loss: €200
Desired solution

Refund

Alexander H

Verified | Aug 31, 2025

Frankfurt-Savannah

Economy

Technical problems

I bought a round-trip flight paid down-payment on PayPal had to pay $975 dollars at airport. They day before flight try to check in couldn't find booking. Got in touch with your online services they confirmed that it was booked but that your system voided my ticket ( not me but your sytem!!!) All in all I had to stay in Germany for another week and I had to book my own return flight and the only refund I had received was the down-payment on PayPal which was only $200 so I as you can see I've made a big lost cause I had to buy another ticket to return back from my own money

Frankfurt-Savannah
Economy

Ines M

Verified | Aug 31, 2025

Houston-Madrid

Economy

Successful claim

No reason given

The same day of the flight they cancelled both of them, Houston to Atlanta and Atlanta to Madrid, causing that I got to Madrid at 8pm instead of 9am, making me lose almost an entire day without any information about why the flight was cancelled. It caused an anxiety attack on me having to reschedule flights, connection flights and plans for being picked up in Madrid. I had also already paid for a checked bag that I had to buy again for the rescheduled flights.

Houston-Madrid
Economy
Successful claim

Sofia D

Verified | Aug 27, 2025

Miami-Santiago

Economy

DELTA operated by LATAM MESS!

I bought my round way ticket from Miami to Santiago Chile on Delta website, as I have Delta credit card giving me free luggage. Also, on Delta and other airlines I flu multiple times before, Ski/Boot bags considered as 1 normal check in luggage, as long as it is under 50 lb. After I book my flight, I found out that it is operated by LATAM. I flu on "operated by" before many times, and it is never deviated from rules of original airline. This time, it did. LATAM'S baggage rules for sport equipment is different. Some people were charged $70, some $150, some 0. I was bombarded with emails from Delta: buy additional luggage, Get ready for your flight, Time to Check in etc, but non of it were available on Delta. When I bough my ticket, I was provided with Delta's code, not LATAM"S, but nothing could be done on Delta website: after going thru the process, at the end you keep getting error, stating this service is not available. Phone representative only apologizing, but can't answer any questions....ALL I got from him is LATAM's code, so I was able to check in and got my boarding pass, but was not able to finalize my luggage: keep getting message "service not available at this time". When I got to the airport ( I had my boarding pass already) I was told by LATAM person that I still need to go thru kiosk to check in. After going true the process, I got an error at the very end. LATAM's representative tried different machine, and got the same. Then he sad that I have to go to Delta's check in. Wasting time at Delta, only to be told that I have to go thru LATAM.... after 40 min being shuffled around, finally at the counter, I was told that I am late: my flight was closed 20 min ago and I need to be re-booked to another flight! LATAM's representative took my passport and returned with new boarding pass.... the same time, the same seat, but just LATAM: no Delta any more....Why Delta can't control "operated by"? Should not 'Operated by" fallow rules of Original Airline? Or at least inform passenger about differences at the time of purchasing in CAPITAL LETTERS, not unreadably small print suggesting to check rules for other airline. Who is responsible for this MESS? Is this is DELTA's way of doing business going forward? I want to know, as I am not going to pay for the card if every flight will be "operated by" with no rules, no Customer service and no common cense. I do require response.

Overall

no coordination between Delta and LATAM

Miami-Santiago
Economy

Desired solution

Other

Soheila A

Verified | Aug 24, 2025

Nice-New York

Economy

Successful claim

No reason given

We found out flight canceled when we were on line to check in. The earliest flight we founf was for next day from a different city so We booked to fly to Paris on 20th and catch another flight to jfk for the next day, Delta provided a hotel and meal vouchers which did not meet our needs and we were still left with significant inconvenience. The hotel accommodations arranged were not suitable for us, and the food vouchers could not be used, leaving us to cover our own expenses. More importantly, the cancellation caused us to miss important personal and professional obligations: I was unable to return home in time to care for my elderly father and had to urgently arrange alternative care, while my husband missed a scheduled business meeting that resulted in a lost opportunity. Coming back we needed to pay extra fee to upgrade our flight class to get a more comfortable seats, since we didn’t get much sleep the night before because of the inconveniences!!! We understand that irregular operations happen, but the impact of this cancellation went beyond an overnight delay. Given the circumstances, we respectfully request reimbursement or a travel credit as compensation for the disruption and the challenges we faced as a result of the cancellation. We have always valued Delta’s service and reliability, and we hope you will consider our request as a gesture of goodwill. We paid $4,348,000 for the round-trip ticket for both of us and we’d like compensation at your earliest. Thank you so much for your attention to this matter

Nice-New York
Economy
Successful claim

Jennifer K

Verified | Aug 22, 2025

Austin-Seoul

Economy

Complaint Against Delta Airlines – Mishandling of Pet Travel During Military PCS

My son and his wife, both traveling under official military PCS orders, were relocating from Austin, TX to Seoul, Korea with their three cats. Their original booking was with American Airlines, but they were denied boarding due to AA’s policy prohibiting in-cabin pets on flights longer than 12 hours. In urgent need of an alternative, my son approached the Delta Airlines counter at Austin-Bergstrom International Airport and spoke with a representative named Ikeysha. She sold them tickets for a same-day itinerary via Salt Lake City, assuring them that all three cats could fly in-cabin—two with the passengers and one with an extra seat purchase. Upon returning to check in, they were told this was incorrect. Delta’s policy allows only one pet per passenger in-cabin, and the agent named Key refused to allow an extra seat purchase for the third cat. My son then requested to check the third cat as baggage under Delta’s military PCS pet policy, which Key and her supervisor Juan T denied, citing the Salt Lake City to ICN leg was too long. My son proposed rerouting through LAX or Seattle to shorten the international leg, but Juan T then claimed the cat could not fly out of Austin due to temperature restrictions, even though it was only 77°F at 7pm. Delta’s own policy states pets may not fly as checked baggage if temperatures at the time of travel exceed 80°F—not based on peak daytime highs. When my son asked to fly early the next morning to avoid heat concerns, both agents refused further assistance. Juan T told him to "leave one cat behind" and dismissed him from the counter. They refused to help with a refund and directed him to call the reservations line. ⚠️ Why This Matters: • Delta staff provided false information that led to ticket purchases under incorrect assumptions. • Delta refused to honor their own military PCS pet travel policy, causing emotional and financial distress. • Staff showed a lack of empathy and professionalism, telling a military family to abandon a pet. • Delta failed to offer reasonable alternatives or solutions, despite multiple attempts by the passenger. 📌 Resolution Requested: • Formal acknowledgment of the mishandling and staff misconduct. • Policy review and retraining for staff handling military PCS and pet travel cases. • Consideration of compensation for emotional distress and logistical disruption.

Overall

poor customer service and lack of knowledge/misinformation by supervisors
none

Austin-Seoul
Economy

Desired solution

Other - an apology and mandatory training for staff on pet travel under military orders.

Julie B

Verified | Aug 19, 2025

Newcastle-Detroit

Economy

Successful claim

I was delayed by 24 hours and then wasn't even put on a direct flight to Detroit and had to travel via Minneapolis. My journey ended up being delated by more 24 hours :(

Newcastle-Detroit
Economy
Successful claim

Eszter B

Verified | Aug 16, 2025

Budapest-Minneapolis

Economy

This was the response I received which was unrelated to my claim. Feladó: Privacy Dátum: 2025. júl. 20., V, 22:17 Tárgy: Autoreply from Delta Air Lines’ Privacy Office Címzett: Eszter Baráti Thank you for contacting Delta Air Lines’ Privacy Office. To opt out of email marketing communications, you may adjust preferences in your SkyMiles profile or click the unsubscribe link in the email you received.

Budapest-Minneapolis
Economy

Paul D

Verified | Aug 15, 2025

Atlanta-San Jose

Premium economy

Safety concern and lack of comfort

The seat I was assigned had a missing headrest needed for comfort and safety during turbulence and sudden stops or changes in speed which could lead to neck and head injury.

Overall

Safety compromised, Comfort neglected
Flight Attendants

Atlanta-San Jose
Premium economy

Loss: €700
Desired solution

Other - Safety neglect compensation

Loretta W

Verified | Aug 11, 2025

Economy

Delayed flight

Me and my two sister Beatrice Young and Willie Jean Young was delayed causing us to get home late. We switched the flight then we heard I flight was going to start boarding. So we switched back to our regular flight. We would like to be compensated for out inconvenienced. Thanks

Economy

Ifeanyi N

Verified | Aug 10, 2025

Economy

denied boarding at Lagos, Nigeria.. Murtal Muhammed airport

I was denied boarding even though I was on- line when the supervisor told his staff to stop checking for boarding. I was advised to purchase another ticket for the next flight on Sunday July 27,2025

Economy

Loss: €845
Desired solution

Refund

Linda M

Verified | Aug 4, 2025

Economy

I need reimbursement for my returning flight

On my flight home I was moved to another airplane, and I was put in the main cabin, I need to be reimbursed as I paid for comfort class. While I was returning home from Sweden a flight attendant walked in front of the seat I was sitting in which was located in the first row of comfort class and stepped on my right foot that was crossed over my left foot. I immediately notified a member of the Delta team and an incident report regarding this issue was filled out by the pilot. The injury to my right leg caused a great deal of pain during the remainder of my flight. When I arrived in NY my flight was canceled, I attempted to get on another flight, however, this was a huge challenge as the team members behind the counter were extremely unprofessional and left me in my wheelchair unattended for a lengthy amount of time. Several of the individuals that assisted me with my wheelchair and getting to my gates requested tips, I also felt that this was extremely unprofessional. My name is Linda Mcilvenny, I can be reached at 864-608-6497.

Economy

Desired solution

Refund

Expenses reimbursement

Apology / Voucher

Michael W

Verified | Aug 4, 2025

Economy

Stood in line over two hours at the service.

Only two employee's on Sunday morning working the service counter, waited over two hours for a boarding pass, did not have a way to print one before going to airport, delay caused me to miss the flight and had to reschedule the next day. Have always flown Delta, never had a problem, this has left a bad taste and may be looking at other airlines to fly, I was not the only one that missed the flit due to the lack of employee's working the counter that day.

Economy

Susan P

Verified | Jul 29, 2025

Cincinnati-Athens

Economy

No reason given

We missed going to our dream destination Santorini because of all the delays… and therefore had a 2 night hotel cost of $994.91 that we couldn’t cancel because it wasn’t with in 24 hrs… now we are out that money!!

Cincinnati-Athens
Economy

Sandi D

Verified | Jul 29, 2025

London-Daytona Beach

Economy

Successful claim

Technical problems

1 day late We sat all day, check with customer service but no airline present to assist. Bad directions to airport hotel. Got rooms about 9:00 pm. Dinner about 9:30pm. We were also traveling with son, daughter-in-law & 5 grandchildren. I only have their record locators. One hotel room had no air & was extremely hot. Hardly any communication, guidance or direction was given & when it was it wasn’t always correct. Terrible end to a nice vacation. Contacted airline but no help.

London-Daytona Beach
Economy
Successful claim

Christine C

Verified | Jul 28, 2025

Economy

No Wheel chair asordered. husband can barely walk

No wheel chairs was provided as orfered in Seattle airport. My husband had to walk from A13 gate to B7 gate. then flight was delayed from 9.20 PM to 10:30 PM from Gate A13. so we had to walk again all the way back. We tried to have a wheel chair but there were none!!! Delta is the worth airline ever. We had to come back to LAX for emergency JUL 27 instead of JUL 29 . We tried to exchange our ticket of 29th (GXR2B1) for other flight of JUL 27. impossible. so had to book 1st class on Delta 2920. It was impossible to get to the Delta lounge even with 1st class ticket.At 89 and 80 years old we had to hang around this so noisy airport for hours. We want reimbursement for the flight portion of 29 July Seattle LAX for 2. Delta 2914 12.15 pm. booking GXR2B1 I was told by the employee at the desk of Delta in Seattle that I could get reimbursement for these 2 tickets by phoning 1 800 325 3732 . I phoned while at Seattle airport yesterday my phone rang for 45 minutes. no anwer. I tried again today 7/28/25 twice it rang for 75 minutes no answer. Is this a joke? Are you really going to stay in business? I am posting all the badservice and attitude we got from DELTA on all social media. Christine Couvreur Booth /Alan Booth

Economy

Desired solution

Refund

Kelsie P

Verified | Jul 24, 2025

Economy

Cancellation and Multiple Delays

Cancellation and Multiple Delays -

Economy

Johnny S

Verified | Jul 23, 2025

Economy

Major baggage delays Myrtle Beach Airport

We arrived a few minutes early per the problem, had to wait a few minutes for the crew to guide us to the gate. We exited the plane, rushed to baggage and waited over an hour for our bags. My wife was in major pain with her feet and legs and waiting on this made it 10x worse. Others (minor) flights behind us, United, alleganie, sprit arrived and baggage claimed, that arrived after us. We are a loyal sky miles customer and very, very disappointed in our experience, to the point of us ending our Delta/Sky miles relationship. We missed our pickup and ended up paying $65 for a cab ride home. Delta is supposed to be the top tier of flying, but our past few experiences have said otherwise. Rates are much cheaper with other airlines if we going to get mediocre service. With regrets Johnny D Simpson

Economy

Maria R

Verified | Jul 22, 2025

Economy

Flight from Austin tx to Honolulu

Delta cancel our flights 2 hours before departure till next day no compensation no hotel no vouchers for food transportation or nothing delta agents were to rude and not helpful at all they didn’t have another flight for us till next day we lost one day of our trip one day of hotel on top of that we had to pay to stay that night in Austin hotel definitely never flight with delta airlines again

Economy

Loss: €1850
Desired solution

Charlotte W

Verified | Jul 21, 2025

Orlando-Paris

Economy

They did not offer anything. My flight was cancelled the day before departure, at 1:15:08, on Feb 17, 2025, # AF0033, Atl to Paris due to "a change in schedule." Booking number F9YP4C. I do not have the boarding pass but have uploaded the reservation information. I was rebooked, but that flight was delayed causing me to land in Paris more than 24 hours late and I missed the first day of my pilgrimage, missed Normandy completely, overnight stay in Lisieux, mass at the Cathedral Saint Pierre and visiting the home of St Therese's family, the Basilica. Another woman, Carol Frechette received the 600 euros. She was traveling with me. (Booking # 4HFYJB). My luggage was delayed 5 days and I have been reimbursed for those expenses.

Orlando-Paris
Economy

Cristyne N

Verified | Jul 15, 2025

Athens-New York

Economy

Technical problems

There were too many stand-by passengers added. Plane too heavy. Delta removed stand-by passengers after they were seated. Plane could still not take off due to needing other runway. 3-hour time limit expired and we were taken off plane and flight was canceled.

Athens-New York
Economy

Rebecca N

Verified | Jul 13, 2025

Athens-New York

Economy

Technical problems

Our flight was cancelled due to plane being too heavy with too many standby passengers added to flight. Instead of flying from Athens, Greece to JFK on the direct flight we had paid over. We had to wait another day to fly to Atlanta, Georgia, layover there for a couple hours and then fly to LGA. Our family of five was put up in three rooms 20 miles or so away from the Athens, Greece Airport.

Athens-New York
Economy

Monika P

Verified | Jul 4, 2025

Economy

Unnecessary Hassle by Delta Crew of Elderly Passengers

My parents Halina Brancaccio, 78 years old and my dad Pasquale Brancaccio, 84 years old were initially declined to board the plane after arriving at the gate. The reason given was that my dad’s passport expires December 2, 2025, it needed to have 90 days left before returning. My parents were told that they would have to return 8/2/25 (originally 9/6/25) and would have to pay an additional $4000. If the 90-day is a standard then the return date should have been 9/2/25. Somehow the situation was resolved and they were allowed to board but not before more unnecessary hassle. The people at the gate told my dad that he has to check in his carry on, meanwhile the gate was scheduled to close within minutes. He was told that there is no space on the plane for his carry on. They took his carry-on, tagged it and gave it to a flight attendant then allowed to board. On the plane the flight attendant returned the carry-on to him because there were 4 completely empty overhead storage compartments. This is not just poor customer service, this is actual harassment! My parents are elderly and should have not been treated this way! My dad was so upset that he could not sleep for 4 nights. Does Delta condone such abuse of and discrimination against the elderly? I hope not. To show a good gesture Delta should apologize and refund the full cost of their tickets!

Economy

Desired solution

Refund

Apology / Voucher

Nadia R

Verified | Jul 1, 2025

Boston-Paris

Economy

Technical problems

Flight was delayed, luggage was lost as a result of the delay. Luggagw was returned after 7 days (out of 9). We had to purchase clothing. We also lost time shopping for basic clothes and waiting for luggage that never arrived until 2 days before we left. See mother's claim # 465247.

Boston-Paris
Economy

Silvia F

Verified | Jun 30, 2025

Boston-Paris

Economy

Technical problems

Due to the flight delay, both of our luggage was lost for 7 days. We had to purchase clothing. It was returned to us 2 days before we left. We also lost vacation time shopping and time waiting for luggage that never came. Our visit was with my 93 year old mother. It was very disruptive.

Boston-Paris
Economy

Michael S

Verified | Jun 30, 2025

Economy

I went to Seattle for the weekend to go to a concert

you people delayed my flight, so I had to book a new flight which cost me more money. I always try not to fly delta because there are always issues!!!! I expect to be compensated for my troubles. and on my flight back home I slept for the first two hours went to bathroom ask for a jack and diet coke she said no because I smelled like alcohol...never heard that in my life. I could see if I was slurring my speech or acting unruly but like I said I slept for the first two hours.

Economy

Loss: €400
Desired solution

Josee S

Verified | Jun 18, 2025

Economy

sat on the plane waiting for over an hour for available gate

I am writing to formally express my frustration regarding the unacceptable delays I experienced on my recent flights with Delta. My trip was already emotionally challenging, as I was traveling to New York to attend my mother's funeral, and these extensive delays added unnecessary stress to an already difficult situation. On Flight 305 from Fort Lauderdale (FLL) to JFK, I was forced to remain on the aircraft for over an hour waiting for an available gate. The lack of clear communication and efficient coordination made this delay even more frustrating. On my return flight, which was diverted to Palm Beach Airport, I was stuck on the plane for over four hours before we were able to finally fly to Fort Lauderdale, our intended destination. This level of delay is not only inconvenient but completely unacceptable. I expect Delta to provide an explanation for these delays, as well as compensation for the extreme inconvenience I endured. As a loyal customer, I believe Delta should prioritize passenger comfort and effective communication, and in this case, both fell significantly short. I look forward to your prompt response.

Economy

Jennifer P

Verified | Jun 17, 2025

Rome-Omaha

Economy

Successful claim

No reason given

Our flight delay out of Rome caused us to miss our connection in ATL going to Omaha. There were two more flights to Omaha that evening but both were already full. We opted to fly to Kansas City instead as we were traveling with family that were going to Kansa City and drive home the following morning. The boarding pass I included is my original pass - we tried to rebook through Detroit but that flight was also very delayed so ended back on the ATL flight. Hope this makes sense, it was a bit crazy.

Rome-Omaha
Economy
Successful claim

H C

Verified | Jun 14, 2025

Economy

Extremely Bad Experience in Flight & then with Customer Serv

DO NOT FLY DELTA: Very Very Very bad experience April 30th on a DELTA Flight in a Boeing 757. Flight Attendants would not address. One laughed at my statement of fact - no respect for the Customer. Filed a complaint to DELTA with Pictures and a full list of the details. DELTA Customer Service finally called me on 06/12/2025 and offered only 10,000 miles or $100 voucher. A totally inadequate response. I requested escalation and was told there was no further escalation and he was it. He ignored my repeated requests to escalate the specifics. Also, stay off the Boeing 757 Delta configuration as it is very very very narrow seats. Did I mention the very narrow seats. I am telling all my Colleagues across the US and extended Family to not Fly Delta. Please join me in ending DELTA's poor customer service.

Economy

Desired solution

Refund

Sarah H

Verified | Jun 10, 2025

Dubrovnik-Boston

Economy

Successful claim

No reason given

Delayed in Amsterdam for over 3 hours, delayed at Logan airport on ground due to delay for over one hour

Dubrovnik-Boston
Economy
Successful claim

Naomi C

Verified | Jun 9, 2025

Economy

Flight Delay, and damage to my luggage

The plane was delay, not Captain for an hour after waiting 30 minutes, and had to deplane for 25 minutes going to Memphis, And coming back I checked my luggage in because TSA throw away some personally items so I check in my carry on and it was damage.

Economy

Loss: €375
Desired solution

Expenses reimbursement

Robert B

Verified | Jun 8, 2025

Economy

LONG TARMAC WAIT AT JFK AFTER LANDING

DELTA FLIGHT DL1059 LANDED EARLY AT JFK AT 7:15.THE PLANE SAT ON THE TARMAC UNTIL 11:25 THAT WAS 4HOURS AND 10 MINUTES SITTING. THEY GIVE US WATER AND SNACKS. THE PILOT EVEN REMARK ABOUT IT, SAYING IN ALL THE YEARS HES BEEN PILOTING THIS IS A FIRST

Economy

Desired solution

Catherine D

Verified | May 22, 2025

Economy

Touch and Go landing

When we came in at Guatemala City we had to circle several times which is a typical, followed by a touch and go landing, which I have never experienced on a commercial airplane. The pilots explanation is that the runway was blocked. That's pretty scary, and I thought should be reported. He then circled again before landing

Economy

Desired solution

Apology / Voucher

Other

Jennifer J

Verified | May 18, 2025

Economy

age discrimination/denied help

I am a senior and I do not speak good English, my boarding pass showed request seat since no seat assigned, the female lady in the front desk at Atlanta airport refused to help me: inform me the seat number even I told her I had medical needs and she intentional assigned me to 49 A and let me to pre-board, I went to the plane and asked all flight attendant to help me to change seat, no one cares. I had air sick and vomited at the bathroom many times, no one cares, one of the flight attendants yelled me. Her name is RUBY, she asked the young kids next to me to help her to against me on the flight by offering a free chicken sandwich and drinks. I have DVT, my legs are pain, my neck was stiff, my stomached, I almost passed out, and no one care, i need someone can call me back4156889889 to explant my horrible experience with Delta. the kid was so sick, and I had right to change seat due to my low immunity system. no one care, and I catch the flue from him. When I was boarding from LAX, Delta forced me to put my carry on suitcase for check in, my suitcase was small, I was selected to do so because I am Asian, but I have jewelry inside, is this why Delta intentional to torture me to let me seat 49 A with most feel turbulence to get injury because I refused to give my carry on suitcase for check in? I has server bone losing issue, my whole body is pain with this discrimination treatment/ the last seat 49A and the lady even wanted to destroy the evidence by throw away my boarding pass while I was boarding, how terrible this experience and she is not human being to treat a senior like this, I traveled all of the countries and I never had this kind of experience with any airline, only Delata.

Economy

Desired solution

Refund

Barbara B

Verified | May 15, 2025

Economy

Explanation of exorbitant change fee and lack of response

I am writing to express my dissatisfaction with my recent customer service experience with Delta regarding my claim. I am disputing a change fee of $1425.06. In summary: 6/24: Ticket purchased for flight to South Africa. Barbara Barrett: $8387 1/25 I changed my departure from LAX to SNA. The Delta agent said there was no fee for the change, the change was issued. 3/ 26/25: While in South Africa, and without a fee, my travel companion changed her returning flight. Since she is a novice flyer, she wanted me to join her on the new flight. My husband agreed to help with the flight change – but waited 45 minutes until a fee was determined. • The Delta agent said there was a flight, and she would have to inquire about a change fee. After 15 minutes, the agent came back with a nominal fee, then said she had to check something. After 30 more additional minutes, she said the change fee would be $1,421, 60 where in fact, we were charged $1425.06?? Even though it is a matter of a few dollars, it was the second time an inaccurate fee was stated. • Upon landing in Atlanta, I inquired at the ticket counter if I could change to an earlier flight and what the fee would be. He said, "There is no change fee, however, there are no flights at this time." Again, a change fee discrepancy. • A letter was sent to customer service outlining our concerns and disputing the amount. 4/6/25 • Email received from Delta: “We sincerely apologize for the disruption you encountered. We value your loyalty and hope to regain your trust in our services. We want to be recognized by our customers for excellence, integrity, and for striving to make a positive impression. Therefore, the positive experience of our customers is essential to our operation. Please know, I have documented your concerns for our leadership teams to review in order to improve our services for your future travel.” • Email sent to customer service outlining the scope of the events. Apil 22, 2025 • Chat with Delta Customer Service: “Thank you for reaching out regarding your case 12905970. I apologize the lack of response from the supervisor handling your case. I have escalated the matter, and you can expect a follow-up response with in the next three days. We take your concerns seriously, and I am disappointed to see that your follow-up concerns were not addressed. Out management team will ensure a follow up. April 28, 2025 • No response for customer service. Chat with Danny, Customer care Supervisor, “We’re assisting other passengers, so response times may vary. I apologize for any inconvenience you’ve experience and ask for a moment to review your case. During that time, please avoid sending additional message until my review is complete. I will follow up with any questions.” No response after 30 minutes then, “We’re here to assist you; however, please be aware that this channel is designated for chat only, and we are unable to make outbound calls to customers. I sincerely apologize for any inconvenience this may cause. You are free to file a complaint at any time online, as advised we’re assisting other passengers, so response times may vary. I have notified leadership of the agent handling your case. I do not have a timeline for when the agent will reach out as leadership has just been notified. Please expect a response soon.” May 15, 2025 It has now been six weeks with no response from Delta. My concerns: 1. Why the change fee? And why so much? Did the agent not understand that we already had a booked ticket, and she was charging us for a new one-way ticket? Looking at a future random date for that same flight, rates are similar to $1500. 2. Googling the "average" change fee for Delta, it states "$0-400." However, mine was three times that much. 3. Two agents stated, "no change fee." One agent stated two, yet a different amount was charged to my card. 4. I do not understand why it would take 45 minutes to determine the change fee. 5. Your email states, "I have documented your concerns to our leadership team to review." Please clarify. When can I expect a response? E

Economy

Christine V

Verified | May 6, 2025

Venice-Tampa

Economy

Successful claim

No reason given

Flight was delayed so we missed the connection and had to stay in airport hotel and didn’t get home until the next day

Venice-Tampa
Economy
Successful claim

Vincent P

Verified | May 4, 2025

Lisbon-Denver

Economy

Problems at airport

Flight was cancelled the night before it was scheduled on May 29, 2025, and the next flight that Delta had available to book us on was 2 days later on May 1, 2025. This caused 2 more nights at hotel, additional transportation (car rental) costs, and misc food expenses (breakfasts were covered by hotel).

Lisbon-Denver
Economy

Cassandra W

Verified | Apr 28, 2025

Economy

I had wheelchair service

I was assigned seat 35 f I explain to flight attendant and at ticket counter had difficulty walking She apologize and said had full flight and no open seats. I felt I was punished due to my disability. Wheel chair assistance should have seats nearby. This is the first time I experience this! I need to be compensated for the inconvenience . I fly Delta all the time and I am highly disappointed with this service. However I would like to recognized Alexandria for helping me

Economy

Desired solution

Apology / Voucher

Catherine D

Verified | Apr 25, 2025

Krakow-Miami

Economy

Successful claim

No reason given

Cancelled for operational reasons, We asked to be rerouted we offered to take a train to and catch a flight in Warsaw and was told it was not possible. The only way we could is if we bought another ticket and asked for a refund later, they put us on the next flight on the 23rd, which was then canceled. We did not arrive home until January 25th, 4 days after we were supposed too. There was no representative at the airport, we were not offered even lodging, or meal vouchers.

Krakow-Miami
Economy
Successful claim

Kerry B

Verified | Mar 25, 2025

Boston-Brussels

Economy

No reason given

While I was boarding m flight in Boston, I got a notification that my flight was cancelled. Subsequently, the flight out of Boston got delayed. I would have missed the connection. I was rebooked to a train that I did not take.

Boston-Brussels
Economy

Ramya M

Verified | Mar 19, 2025

Paris-Detroit

Economy

Successful claim

Technical problems

I have boarded the flight and due to technical issues, stayed inside flight on tarmac without food or water for 6 hours. Then I was deboarrded and given flight next days. I was not provided any accommodation and had sleep in the airport on the floor.

Paris-Detroit
Economy
Successful claim

Perla H

Verified | Mar 17, 2025

Boise-Delhi

Economy

Influence by other flights

The airline has not responded, it has been over 2 weeks. My delay was over 7hrs, they didn't offer food/drink vouchers, only one flight option was presented, I wasn't given any options.

Boise-Delhi
Economy

Malina P

Verified | Mar 4, 2025

Lisbon-Anchorage

Economy

Influence by other flights

Due to the delay in Lisbon, they had to rebook my travel so instead of Lis > Ams > Sea > Anc they rebooked me to Lis > Ams > MSP > Sea. When they redid this, I noticed that they did NOT rebook all the way to Anc and instead the itinerary ended in Seattle. I was panicked on my flight from Ams to MSP and tried to do the chat feature in the air with the airline to which the airline representative tried to find me a solution that would not get me into Anchorage until the next day. I was frustrated so I waited until I landed in MSP to talk to a real person. He told me they couldn't find anything for that day to get me home either but could get me to Fairbanks ??? which is 6 hour drive in the Alasakan winter from my house, so obviously that was not a real solution. He instead said he could get me there direct from MSP 24 hours later on a flight and when I asked if they would be covering my hotel he said no because it is KLM's fault of the delay and to put in a claim with them.

Lisbon-Anchorage
Economy

Jason A

Verified | Feb 22, 2025

Amsterdam-Milan

Economy

Problems at airport

My original delta flight was delayed which caused me to miss my flight in Amsterdam to Italy and we were stuck at the airport for 9 hours till we could catch the next flight. It caused us to miss getting our rental car and had to get a taxi which costed way more. Not to mention our luggage didn’t arrive and we had to wait another day to get our luggage which costed us more time and money

Amsterdam-Milan
Economy