Delta Air Lines complaints: comments, page 9
418 comments
Gary S
Verified | Aug 1, 2024
Atlanta-Johannesburg
Economy
flight cancelled and it took 2 days to get me to my destinat
My flight 200 left Atlanta. 1 1/2 hours out it turned around and the flight ended up being cancelled at 1:30 am due to a problem in the cockpit. It took 2 days to get me alternative flights to Johannesburg and I therefore missed the first 2 days of my Safari. I also missed 2 nights in my hotel in Johannesburg. I feel that I am due compensation!!!!!
- Atlanta-Johannesburg
- Economy
Sergio E
Verified | Jul 31, 2024London-Washington
Economy
This was booked as part of a group with Delta airlines. They advised we needed to refund the return portion of the ticket through KLM since the ticket stock is on KLM. Please refund the MC ending in 1844.
- London-Washington
- Economy
Lauren K
Verified | Jul 31, 2024Brussels-Cincinnati
Economy
Successful claim
Problems at airport
We were scheduled to fly out of the Brussels Airport on July 19, 2024. This just happened to coincide with the Crowdstrike 2024 incident. After multiple delays, Delta finally had us board our plane that had been waiting since 9:30 to fly. Once we were on the plane, we were notified that we needed to wait for approval for our weight balance. We were told the call needed to be made by 4:30 pm so that the pilots could still adhere to flying regulations. The results of our weight balance came in at 4:28, which meant that legally, the pilot could not longer make the flight due to hours. We got off the plane and were let off in baggage claim, with no further instruction. We had to book a hotel room and were offered no compensation from the airline. We stayed an extra night in Brussels, woke up at 4:30 am to go to the airport again where Delta was still dealing with outage issues. We were able to board a plane after 2 delays (originally scheduled to leave at 8:00 am, but we did not leave until around 10:00 am. and finally made it to our destination 26 hours later.- Brussels-Cincinnati
- Economy
- Successful claim
Christian H
Verified | Jul 23, 2024Amsterdam-Krakow
Economy
Technical problems
No voucher offered. Forced to live in Amsterdam for 2 days with no recoupment of funds do to IT failure in airport.- Amsterdam-Krakow
- Economy
Patricia V
Verified | Jul 14, 2024New York-Detroit
Economy
Denied to board flight
I arrived 3 hours early I was rerouted outside Delta Departure terminal after waiting on line for an hour got in. When I got inside there were many people trying to check in their bags but many KIOSS were not working and there were long lines to get to the KIOSS. It took 1 hour to finally get to the KIOSS I checked in myself and my husband when the KIOSS stated there were no more flights available to Detroit I asked a representative what that meant and he said you have to check in 1 hour before flight. I showed him I was 1 hour in advance and explained I have waited over an hour to get to the KIOSS and now you are telling me I cannot check in? He said sorry that's the policy. I said but I am here why? He then informed me to go to another floor to get on another flight. I arrived at that line and it had so many people as well. The manager said there is something wrong here is everyone on this line trying to book another flight? We all said yes. I said I don't know why you won't allow me to get on my flight it is still here, and I should have been able to go. All the customers started complaining that all the KIOSS were not working there were long lines, and it was not our fault we could not check in. Then I waited another hour to speak to the agent to try and get on another flight but she stated there were no more flights for today. I explained I was not late she stated I am not saying you were late but you should have got here 4 hours in advance I was so frustrated as were all the customers. There needs to be a better system. I arrived 3 hours in advance and because there were not enough working KIOSS both my husband and I were denied check in to take my flight.- New York-Detroit
- Economy
- Desired solution
Refund
Expenses reimbursement
Apology / Voucher
Patty P
Verified | Jul 11, 2024Miami-New York
Economy
Reliability not inconvenience
This delay is not a mere inconvenience. That is insulting and a brush off. I have saved up very carefully for this trip and saved my pto carefully as well, despite medical issues, to be with my family this weekend. This is not something I can easily afford. I chose Delta because I trusted that I would get there on time. I have missed time with my family- one of which wonβt be with us much longer- this is not a mere inconvenience. That makes me angry. We got on the plane and were then told to get off because the pilots had been working too many hours. I respect that policy but this could have been determined BEFORE we wasted time getting on the plane. That is just poor planning. Do better Delta. You say you do, but this is a huge disappointment.- Miami-New York
- Economy
- Desired solution
Shante S
Verified | Jul 9, 2024Cincinnati-Orlando
Economy
Nasty and dirty
The area the guest sit in to fly out of Delta in Cincinnati/Kentucky was nasty and dirty. It was animals hair on the seats, food crumbs cups and everything else. I didnβt want to sit down because the seats were dirty. Once boarding the plan the flight attendants let people get on with oversized bags. Some of the guest had 3 bags total. Most of the guest that was carrying 3-4 bags were white. What happened to one carryon and a personal item?
- Cincinnati-Orlando
- Economy
Nancy L
Verified | Jul 9, 2024Honolulu-Des Moines
Economy
1st bad chicken Flt 969 HNL to DTW-explosive foamy vomit!
Few bites of chicken, shared few bites w/ daughter-matter of minutes explosive foamy vomiting ocurred (told my family vomit foamy almost like scenes on TV when people poisoned, no chunks), no barf bag, finally got stewardess, no help offered. Upon boarding, a male passenger across aisle from me coughing up his lungs, asked if ok, replied "his sinuses" Guess what I came down w/ upon return home??!!! Two Flt attends. aware of my vomiting due to chicken, neither offered to help me, lucky my daughter was w/ me! On arrival in DSM talked to another female passenger who told me she had the same thing happen after eating the chicken; this was after recent incident in news. BTW told my family members about all these incidents & well prior to the recent news report of bad chicken on Delta flight from DTW to London that had to return to NY; like my incident with Alaskan Air in 4/23, when I noticed what looked like yellow insulation sticking out of the upper right side of window, almost sure was sitting in Row 26 right next to window-didn't report as we had entered waters of Hawaiian Islands and preparing to land, but this also told to family members who can attest to everything I have reported here!! The Lord Blessed me on both of these flights, maybe warning me not to fly, especially in these times!! P.S. Seating supposedly given priority to both my daughter and me due to our handicaps, but we were so squashed in Center Row 9 it wasn't funny, especially with the vomiting episode and to set all those hours without Flt Attend help was pure HELL!!!- Honolulu-Des Moines
- Economy
Vera L
Verified | Jun 28, 2024Boston-London
Economy
Canceled direct flight, Canceled rebooked alternative flight
Canceled my nonstop direct flight Boston to London on June 5th. Did not notify me of mechanical issues till we waited at airport for 6 hours before they canceled the flight. Rebooked me on nonstop flight June 6th at 7:20am. They then canceled the rebooked flight with no information why and rebooked me on flight though JFK on June 7th with no option to change back to nonstop flight. I have medical condition that makes flying and connecting more difficult and only wanted to fly nonstop. I missed 2 full day of my pre-schedule tour, hotel cost 300, and tour was and 399 per day of tour. Missed into dinner and very unhappy.- Boston-London
- Economy
- Loss: β¬800
- Desired solution
Darlene G
Verified | Jun 26, 2024Denver-Acapulco
Economy
Luggage was lost
Did not have luggage for 2.5 days! airline did not put on continuing flight. I was without clothes and toiletries for 2.5 days. I had to purchase new items to get by with costing $370.
- Denver-Acapulco
- Economy
- Desired solution
Expenses reimbursement
Kristin H
Verified | Jun 23, 2024Savannah-New York
Economy
theft from baggage placed in hull at SAV gate-open delay JFK
Even though I am a Delta Gold member, I was forced to put my carry on bag, which I am normally allowed onboard (quite small but hardcase) in hold at the gate. I did not have a lock on the bag and it was done so quickly I was not able to retrieve my jewelry case. Arriving in time at JFK, we had to wait 45 minutes outside the plane on the skyway to get our bags. The 45 minutes was unacceptable, however I travel a lot and try not to get upset. When I got to my final destination in London, found my jewelry case was missing, from inside the bag. I did have my bag onboard the next flight with me. I emailed Delta twice, with no response. Delta will not accept responsibility or even email me back about it! Photo is me and my luggage waiting at the Delta Lounge at JFK unaware that my jewelry has been stolen. I was flying to my husbands funeral, so I had most of my good, sentimental, jewelry with me. I am very very upset with Delta to not even acknowledge my persistence with the loss. I fly back and forth to London 5-6 times a year, not to mention work and vacation trips. I canβt even get an email to tell them this, I keep getting directed back to complaints which they close immediately.
- Savannah-New York
- Economy
- Desired solution
Apology / Voucher
Other
Pamela F
Verified | Jun 12, 2024Nassau-Atlanta
Economy
My flight was delayed 6 times then finally ca cancelled
My flight 1944 on 5/27/24 was delayed 6 times I sat at the airport all day I to the night and then they said the whole flight was cancelled. I spent t 300 in ground transportation due to this paid for food and hotel and other expenses and lost two days work.- Nassau-Atlanta
- Economy
- Loss: β¬7500
- Desired solution
Samuel B
Verified | Jun 7, 2024London-Fargo
Economy
Baggage didnβt arrive which contains my medication.
Hi My baggage didnβt arrive which contains my medication. Iβve been given various misinformation my delta staff, on arrival to Fargo I was told the baggage would arrive in a few days , I spoke to an advisor who said the baggage was with customs, I desperately need my baggage it contains my medication please.
- London-Fargo
- Economy
Maria M
Verified | Jun 6, 2024Santo Domingo-New York
Economy
Rude flight attendant
Good Afternoon, I recently traveled with Delta on 6/5/24 flight 1863. The seat was assigned to me but another customer came up to me and asked if we could exchange seats and we both came to an agreement and were fine. Then the flight attendant Shanique came up to me and was being very rude to me about the seat without knowing the situation. She never asked what was going on and just assumed that I sat in a random seat. Was told very rudely that I had to pay extra for that seat without knowing the situation first.- Santo Domingo-New York
- Economy
Christine B
Verified | Jun 4, 2024Chicago-Los Angeles
Economy
Flight cancellation at Chicago airport on May 26th 8:05 am.
To whom it may concern, We were on an early morning flight at 8:05 am on March 26th. Our flight was cancelled and we were rerouted to a direct flight on United Airlines flight from Chicago to LAX. It was around 4 or 5 hours before we flew out. My husband and I were able to get our same first class seats. My kids Jake and Jaelyn Babian we paid for comfort seats on Delta and were put on the back of the united plane. They were unable to order food because they didn't have a united account already set up. To top it off they lost our luggage. I was on the phone for over an hour speaking with United reps and turned out Delta had our bags, it never made it onto the United flight. We had to drive almost and hour back to the Delta luggage area to retrieve our luggage and almost an hour back to our condo. We feel there should be some sort of compensation for us. We travel Delta very often and are Medallion Members. Thank you for your time, Christine & Jim Babian 808-989-6555- Chicago-Los Angeles
- Economy
- Desired solution
Expenses reimbursement
Christine B
Verified | Jun 4, 2024Chicago-Los Angeles
Economy
Flight cancellation at Chicago airport on May 26th 8:05 am.
To whom it may concern, We were on an early morning flight at 8:05 am on March 26th. Our flight was cancelled and we were rerouted to a direct flight on United Airlines flight from Chicago to LAX. It was around 4 or 5 hours before we flew out. My husband and I were able to get our same first class seats. My kids Jake and Jaelyn Babian we paid for comfort seats on Delta and were put on the back of the united plane. They were unable to order food because they didn't have a united account already set up. To top it off they lost our luggage. I was on the phone for over an hour speaking with United reps and turned out Delta had our bags, it never made it onto the United flight. We had to drive almost and hour back to the Delta luggage area to retrieve our luggage and almost an hour back to our condo. We feel there should be some sort of compensation for us. We travel Delta very often and are Medallion Members. Thank you for your time, Christine & Jim Babian 808-989-6555- Chicago-Los Angeles
- Economy
Sheriffo J
Verified | May 29, 2024Boston-Seattle
Economy
miscommunication between two flight attendants.
I definitely forgot where my connection flight was but i boarded from Boston to Seattle. my last flight to Seattle where was my final destination. when i was in the flight there was a guy next to me who was really coughing and everything and won't keep his mask on, then mask was mandatory by the law. There was a male flight attendant who noticed this and talked to him multiple times about keeping his mask on in the flight and mask was required but he kept taking it off soon as the flight attended leaves, i was sitting next to the guy and i have an asthma and have a high risk factor to any raspatory illness and was very caution about having COVID which would not be good for me with me health condition, i reached out to the same flight attendant who was back and forth trying to keep the other passenger keep his mask on and i told him that i was not comfortable sitting next to this passenger base on my health conditions, he told me that he tried to tell him lots of times and the passenger was not complying but if i feel comfortable sitting next to him base on my health condition i can move forward to next seats, so i took his advise and move couple seats ahead of me, as i was sitting there one of the attendants came up to me and asked why i moved up there? i told her what was said to me by the other attendant that was the reason why i moved, she said to me that i need to move back to my original seat because those seats were red seats which i have no idea what the difference between red seats and the others, i told her that i did not moved on my own i was instructed by the other flight attendant to move so if it was ok to talk to him before anything, she kept saying no i just need you to move back, i kept saying please talk to your coworker first because he asked me to moved? This lady did not want to hear me or talk to her coworker but gave me a hard time so i end up moving back to the same seat where i did not want to sit next to someone who was coughing all along and wont keep his mask on . i was treated differently by this lady because am black, she never talk to the other passenger who was not complying but she harassed, hamulated, and everything because am black and felt isolated. i have PTSD now from flying now since from that incident, i have been flying all my life nationally and internationally but never experienced anything like the way i was treated by her, i got pulled out from everyone in the flight like i was a bad guy, all i wanted was to get to where i was going after ten plus hours travel times. but i was treated so trebly by this woman and got pulled out from the whole flight to be interviewed just because am black that why she treated me the way she wanted, singled me out, isolated and harassed. i want to know why my rights were revoke and nothing was done about it.
- Boston-Seattle
- Economy
- Desired solution
Other
Lisa-Maria S
Verified | May 21, 2024Newark-Stuttgart
Economy
EWR-BOS-AMS-STR
Unfortunately we had delay in EWR for a reason that didn't really make sense to anyone. This delay caused a lot of mental and physical stress, bc they couldn't make sure that we will make it in time, to reach the connecting flight in BOS. We had 10 minutes to go to the new terminal which was far away and just reachable through a ''tunnel'' and an elevator to a shuttle on the field. The flight did't want to wait and there were close to closing the boarding gate. Then we made it, bc I was running through the whole airport to tell them they have to wait for older people behind. On the flight from BOS to AMS there was no minute of WIFI, it didn't work once for the Economy. Also they didn't have my special meal so I got some different things from Eco and upper class. But I am a vegan person, so I couldn't eat most of the things.- Newark-Stuttgart
- Economy
- Desired solution
Other
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