KLM Royal Dutch Airlines complaints: comments, page 2
349 comments
Jack F
Verified | Jul 30, 2026
Amsterdam-Barcelona
Economy
Our luggage was lost by KLM twice. First, when it did not make it BCN on the carousel, then a second time when it was not delivered to us at our hotel before we departed to a different country on a different airline, thus why it was sent back to our home in the United States. We went 12 days without clothing and shoes. We are kindly asking to be reimbursed for the clothing we had to purchase while without our luggage.
- Amsterdam-Barcelona
- Economy
Eunike T
Verified | Jul 30, 2026Schonefeld-Los Angeles
Economy
Successful claim
I flew from Berlin to Los Angeles on July 24, and KLM lost not just one, but both of my suitcases. The first suitcase was returned three days after my arrival, while the second arrived five days after I landed. Thankfully, the second suitcase contained an AirTag, which allowed me to track its location and provide KLM staff with a screenshot showing that the suitcase was still at Terminal 1 in Berlin. Unfortunately, the second suitcase contained important clothing, shoes, and personal items that I needed for work and professional meetings in Los Angeles. Because my luggage was delayed, I was forced to repurchase many of these essential items immediately upon arrival, resulting in significant unexpected expenses. To make matters worse, KLM also damaged my second suitcase during the handling process (the wheels are broken). The first suitcase was also returned with severe scratches. The two suitcases themselves (one Rimowa and one Samsonite) cost approximately $1,700 in total. Due to the damage to my suitcase, I have also had to spend additional expenses to replace the bag, yet KLM did not provide any cash allowance or reimbursement for these costs. I also paid extra to have both of my bags transported to Los Angeles. Despite paying for this service, I experienced significant delays, lost luggage, damaged belongings, and additional financial losses as a result. This was my first time flying with KLM, my first experience having my luggage lost, and my first experience having a suitcase damaged due to airline mishandling. The entire experience has been extremely stressful, disruptive, and costly, particularly as I was traveling to Los Angeles for important professional commitments.
- Schonefeld-Los Angeles
- Economy
- Successful claim
Eren G
Verified | Jul 29, 2026New York-Copenhagen
Economy
Successful claim
My baggage included baby products and medication for my infant which I had to then immediately purchase at a pharmacy upon arrival. My initial flight with Delta airlines to was canceled, I purchased a brand new ticket as the help service desk queue for rebooking at the JFK was 5 hours long. I purchased a one way ticket for approximately $1,700 to which they ensured me that my checked baggage would be arrive with me on my KLM flight.
- New York-Copenhagen
- Economy
- Successful claim
Edward Bruce B
Verified | Jul 24, 2026Accra-Minneapolis
Economy
I am submitting this formal complaint regarding a serious security and passenger safety incident that occurred during my flight from Accra Ghana to Amsterdam on July 19th , 2026. At approximately 2:15 amβ2:30 a.m (based on my phone's time), I observed a female passenger seated in Row 39 (right-hand side, seats G/F/E/D) walk past my row (Row 50) and I was assigned 50K and place what appeared to be a knife and a blue-and-white piece of paper on the tray table of my co-passenger I believe that seat was 50J. She then quickly walked away. I continued to observe her as she returned toward the back of the aircraft and went round to her seat on row 39 G/F/E/D and stood near her seat, intermittently looking directly toward the area where she had left the knife and paper. After a few minutes, I decided to walk to the lavatory to observe whether anything would happen while I was away. I returned sooner than would normally be expected and found the same passenger now at my seat. She was handling the pillow and blanket on my seat and appeared to be either attempting to sit there or place something underneath the blanket. I immediately questioned her about what she was doing at my seat and she quickly moved into the aisle and walked away at a fast pace. I followed her to the rear of the aircraft and asked her to explain her actions a minute or two ago. She appeared nervous and was unable to provide a clear explanation. I then requested assistance from a flight attendant and asked that the passenger explain her actions. A second flight attendant joined the discussion. When questioned, the passenger still could not provide a reasonable explanation for her behavior around my seating area. The passenger then asked the woman seated where she had placed the knife and paperβwho had been asleepβto hold the knife. I asked that this not be done and requested that both the knife and the paper be preserved for further investigation. Instead, one of the flight attendants took the knife to the crew area, placed it on a surface, turned away from me, broke the knife into pieces, and disposed of it in the trash. I was concerned that potential evidence was destroyed before the matter could be investigated. I informed the crew that I wished to make a formal complaint. I was told to submit my complaint through the airline's website. Because I no longer felt safe in or around my assigned seat, I requested to be moved to another part of the aircraft. I was offered a flight attendant jump seat directly opposite my original seat, but I declined because it remained too close to the area where the incident had occurred. From that point until landing, I remained standing while maintaining visual contact with my family, who had been seated separately on row 38. I did so because I was concerned for my personal safety and the safety of my family. At approximately 6:06 a.m local time, two crew members approached me separately and instructed me to return to my original seat for landing. I explained to both of them that I feared for my safety and my life if I returned to that area since I didn't know what she may have placed on my. I was threatened by the two crew members during this time separately that if I did not comply, I would not be permitted to board my connecting flight to Minneapolis. Given those circumstances, I returned to my assigned seat for landing, hoping I would be able to make a formal complaint after arriving safely. The aircraft landed in Amsterdam at approximately 6:16 a.m. local time. I respectfully request that this incident be fully investigated. Specifically, I request: A thorough investigation into the actions of the passenger involved. An explanation of why the knife and accompanying paper were not preserved and instead were destroyed. A review of the flight crew's handling of the incident and my safety concerns. An explanation of why I was required to return to the area where I stated I feared for my safety and my life. Information regarding any reports made by the crew about this incident and the outcome of any investigation. I consider this a serious safety and security matter and request a written response explaining the findings of your investigation and any actions taken. This incident happened on KLM flight number KL 590 traveling from Accra to Amsterdam on July 19th, 2026. A copy of this complaint has been sent to my lawyer as well. Thank you for your attention to this matter. I look forward to your prompt response. Edward S. Bruce
- Accra-Minneapolis
- Economy
Nathen Vincent M
Verified | Jul 15, 2026Stavanger-Miami
Economy
We have to take extra driving and parking to look arround and buy ChloΓ©s, cosmetics, swiming gear, shows everything. It tok a copule of day before the suitecase came
- Stavanger-Miami
- Economy
Suthil N
Verified | Jul 13, 2026Goa-Lisbon
Economy
I checked in my luggage in Goa airport then indgo airlines crew told me to collect the luggage at final destination (lisbon) i received only one bag my second bag was missing.
- Goa-Lisbon
- Economy
Helena G
Verified | Jul 9, 2026Johannesburg-Washington
Economy
I have phoned every week several times for 4 weeks no help. I did explain klm delivered to wrong adress and consultant told me at their side it's lost baggage while I know where my baggage is.
- Johannesburg-Washington
- Economy
Ken N
Verified | Jul 8, 2026Amsterdam-London
Economy
When we had lost the bag, about 5 others had also lost their bag. We had to file a claim and sign a few documents, but the airport never gave us the documents, because they had took them from us. They said the bag would be delivered to our house in the next 2 weeks, they gave us our PIR number and told us that we can use it to check for updates. We called KLM everyday to see where our bag was, but they said that it had gone from London, to the United States, then back to London to get it rechecked, and after that they said they did not know where the bag was.
- Amsterdam-London
- Economy
Krista M
Verified | Jul 5, 2026Spokane-Paris
Economy
We arrived in Paris and we're only going to stay for 4 days before leaving on a train to La Rochelle. When we got to the airport and there was no luggage, we were told that we would get β¬100 to get us through until our baggage arrived. We did not receive our luggage until the night before. We were leaving. 3 days of living in the same outfits.
- Spokane-Paris
- Economy
Christopher R
Verified | Jul 3, 2026Frankfurt-Houston
Economy
No reason given
The flight was not processed correctly and I was not informed by the time of the departure I was not able to check in with my flight- Frankfurt-Houston
- Economy
Soundhar R
Verified | Jul 1, 2026Bangor-New York
Economy
Technical problems
>>> regarding my flight delay RE: Case 20724008 Thank you for your response. Your request for compensation under EU 261/2004 due to the delay has been carefully reviewed and we find that EU 261/2004 compensation isn't due. Our records show that your ticket purchase does not meet the guideline for EU regulations as travel originated from a non EU to a non-EU country. >>> for my own pocket expense, reimbursement of the out-of-pocket expenses (417.38 USD) , I got only 385.- Bangor-New York
- Economy
Laurence B
Verified | Jul 1, 2026Brussels-Kigali
Economy
I checked my 2 luggageβs and then they had me check my carry on at the gate so when I landed I was literally left with nothing, no clothes, no shoes, no toiletries and all my valuables paperwork was in the carry on. The past few days have been very stressful to say the least
- Brussels-Kigali
- Economy
Avery L
Verified | Jun 21, 2026Boston-Copenhagen
Economy
Successful claim
Problems at airport
Two of my bags were lot on my connecting flight, I still have not gotten it delivered and only one will be delivered on Monday. I am studying abroad and did not have any clothes or toiletries because of this. My original flight was also cancelled last minute and rebooked last minute. It was difficult to get in contact with this airline over the phone and not a lot of information was given on where the bags are.- Boston-Copenhagen
- Economy
- Successful claim
Joy P
Verified | Jun 15, 2026Accra-Atlanta
Economy
Dear Sir/Madam, I traveled with three checked bags, one of which incurred an additional baggage fee of $285. Upon arriving in Atlanta, only two of my bags were delivered to me. I immediately reported the missing bag at the Delta Baggage Information Desk, where I was informed that the third suitcase had remained in Amsterdam. I was advised to complete a claim form and was assured that the bag would be delivered to my address in Duluth once it arrived. It has now been more than 24 hours since I filed the report, and I have not received any updates, communication, or confirmation regarding the status of my luggage or its expected delivery. I would appreciate an update on the location of my suitcase and the anticipated timeline for its delivery. As this bag contains important personal belongings, I would be grateful for your prompt attention to this matter. Thank you for your assistance. I look forward to your response. Sincerely,
- Accra-Atlanta
- Economy
Taresa M
Verified | May 25, 2026Athens-Portland
Economy
I was told by the Airline that there was a sick crew member on our flight from Athens to Amsterdam which held up our plane. I made it on the flight in time from Amsterdam to Portland on May 23, 2026, but my luggage didn't. I am currently without my luggage which is causing an inconvenience. I was contacted that my luggage is now in Portland and I need to have it delivered to me.
- Athens-Portland
- Economy
Chayse T
Verified | May 20, 2026Munich-Florence
Economy
it took over 33 hours to get my bag and was told by KLM that it was waiting at Florence Airport morning of May 14th. I took taxi back to airport to pick up and they told me they sent it through a courier to my hotel. then I had to take another taxi to the hotel to get it. Also needed to buy underwear and pants as I was in same clothes for 3 days
- Munich-Florence
- Economy
Kwame B
Verified | May 16, 2026Accra-Houston
Economy
when I purchased the ticket, the cost for an extra bag was $100, but when i got to the counter the cost for an extra bag was $120. In order not to be late I acquiesced. They decided to check n my carry on as a compliment. On the plane I realized they had given me a wrong tag for my carry on because it had someone's name on it.
- Accra-Houston
- Economy
Anonymous member
Verified | May 13, 2026Billings-Entebbe
Economy
Flight KLM535 should please revisit this
Flight to ebb we should be considered we get tired and land in kigali and over spray in our presence totally disturbing should be looked atππΎOverall
Toilets very bad old and flithy there is no value for money 
Care
- Billings-Entebbe
- Economy
Ammar R
Verified | May 13, 2026Boston-Vilnius
Economy
Successful claim
i landed on monday the 4th, i had dinner plans that night and had event the next 3 days, i had to go to the mall to get cloths for all 3 days since i had no idea when i would get my bag, i did not get my bad till late next night so i missed 2 days out of 3 , also my bag was lost on the way home and didnt not get it for 2 days
- Boston-Vilnius
- Economy
- Successful claim
Eleni T
Verified | May 10, 2026Paris-Salt Lake City
Economy
Booked flight DL8628 and DL0221. I arrived at the gate at CDG with a newborn in lap, a toddler and a 6yrs old 20 mins before flight and they told us boarding was closed. I asked the flight attendant in flight DL8628 whether an hour is enough at the airport to make it to the other terminal on time and she said yes. We did not stop anywhere. We had to take a bus to another terminal and I arrived on time and I was yelling at the attendance at the gate because I wasnβt time and my Wright was to get into the airplane which actually left more than 30 minutes later delayed.how do you allow people to book this flight if there is not enough time for a layover to make it? Honestly, I am asking for a full reimbursement of that flight. On top my luggage were delayed
- Paris-Salt Lake City
- Economy
Michele M
Verified | May 7, 2026Amsterdam-Split
Economy
No reason given
The luggage never left Boston Logan Airport. Split airport said theyβd get it in on the same flight the following day and deliver it directly to me. The following day they said theyβd could not deliver luggage to me because their staff only went once a day early in the day. My bags came in at 12:15 midday. I had to hire personnel to pick up luggage. I had to purchase toiletries, an outfit, ride back and forth to airport and pharmacy supplies.- Amsterdam-Split
- Economy
Almaz T
Verified | May 6, 2026San Francisco-Nairobi
Economy
Successful claim
I was lifted without clothes and medicine over 14 days klM from San Francisco to Nairobi airlines and I pay extra money back to San Francisco my luggage never sent to my destination. It was circling in United States . And then I came back to Bay Area San Francisco.
- San Francisco-Nairobi
- Economy
- Successful claim
Nazerke T
Verified | May 1, 2026Washington-Amsterdam
Economy
Successful claim
No reason given
On the morning of my flight day, I received an email from KLM that my flight was cancelled and they had already booked me to a different flight. My original flight was a direct flight and I was meant to arrive at 7am, instead I had a stop in Paris and arrived to Amsterdam at 11;25am. I contacted the KLM customer support number but they never explained why it was cancelled even though I explained I was flying with my mom and husband but had to be seperated from them.- Washington-Amsterdam
- Economy
- Successful claim
Giselle B
Verified | Apr 28, 2026Aberdeen-Houston
Economy
Successful claim
I had an important event to attend requiring me to be dressed in business formal clothing. Not having my bag with me resulted in my having to travel to the shops twice to pick up clothing, accessories and other essentials. I had one bag that was delayed. This was received two days later. I was not provided with any cash allowance by the airline. The last time I saw my luggage was in Aberdeen. I filed a PIR after I left Houston Airport after speaking to an airline representative.
- Aberdeen-Houston
- Economy
- Successful claim
Yaye N
Verified | Apr 20, 2026Entebbe-Washington
Economy
Successful claim
Information about delayed bag was received very late. I lost time looking for my bag. More than 2 hours at the airport looking at the bag and without receiving any information
- Entebbe-Washington
- Economy
- Successful claim
Thameemull Ansari R
Verified | Apr 18, 2026Columbus-Bangalore
Economy
No reason given
Flight KL7052 from Columbus CMH to Boston BOS on 03 April 2026 was significantly delayed. As a result I missed my connecting flight KL618 from Boston to Amsterdam and onward KL879 from Amsterdam to Bengaluru. I was stranded overnight in Boston. Delta provided hotel accommodation and rerouted me the following day via London Heathrow to Bengaluru on flights DL58 and DL5940/VS316. I arrived at my final destination Bengaluru approximately 36 hours after my original scheduled arrival of 04 April 2026 at 23:10. My entire journey was booked under a single KLM ticket number 0749462267111. I already raised this with KLM directly under case reference C-11180062 but KLM deflected responsibility to Delta without resolution.- Columbus-Bangalore
- Economy
Opinderpal G
Verified | Apr 10, 2026Rome-Delhi
Economy
No reason given
We flew from Rome>Delhi via AMS. The first flight got delayed and we barely caught the next one AMS>DELHI hence we did not receive the luggage. We have received our luggage but we had to book hotel and stay one night also we had to cancel our domestic flight and rebook it.- Rome-Delhi
- Economy
Sandra R
Verified | Apr 8, 2026San Diego-Madrid
Economy
Successful claim
My baggage was lost on my connecting flight from San Diego to Amsterdam to Madrid. I filed a PIR at the Madrid airport and was informed that my baggage would be delivered 22 March or 23 March at the latest. I incurred the cost of toiletries, the cost of a new suitcase, and transport to and from my hotel to the airport to retrieve my lost baggage. My itinerary had me leaving Madrid early in the morning 24 March 2026 to multiple cities and eventually to Morocco. I was originally informed that my baggage would be delivered to my hotel on 22 March 2026 or at latest 23 March 2026. I tracked my baggage via an AirTag and saw that it had arrived in Madrid on the morning on 23 March 2023. Upon calling customer service on 23 March 2026 multiple times, I was informed that my baggage had been marked as "urgent" and that it would be delivered to my hotel. I was informed that the latest courier delivery was at 11 PM and ultimately was informed that this was incorrect. During one of my final calls to customer service on 23 March 2026, I was informed that my luggage would not be delivered prior to departing Madrid, and I purchased a comparable suitcase. Due to this I decided to pick up my baggage from the airport incurring travel fees to and from my hotel to the airport and back. Additionally, due to purchasing an extra suitcase I incurred an excess baggage fee on my return flight of $120 USD.
- San Diego-Madrid
- Economy
- Successful claim
Anonymous member
Verified | Apr 6, 2026Manchester-Dubai
Economy
incorrect refund received due to middle east cancellation
My flights (ticket number 0742133972581) was cancelled by KLM due to safety concerns in the Middle East, as part of a routeβwide cancellation window. I requested a refund only after KLM announced the cancellation and via KLMβs prescribed process. I note that only GBP 189.47 per flight has been refunded, with GBP 428.00 per flight retained on the basis that it is described as βnonβrefundableβ. This is incorrect. Under UK261 / Regulation (EC) 261/2004, where a flight is cancelled by the operating carrier, passengers are entitled to reimbursement of the full cost of the unused ticket. Fare rules and nonβrefundability do not apply in cases of airlineβinitiated cancellation. Please arrange reimbursement of the outstanding balance of GBP Β£856.00 within 7 days. Failing this, I will escalate the matter to the UK Civil Aviation Authority and the appropriate Alternative Dispute Resolution body.Overall
- incorrect refund received
- Manchester-Dubai
- Economy
- Loss: β¬856
- Desired solution
Refund
Sweta S
Verified | Apr 3, 2026Nuernberg-London
Economy
Successful claim
To the KLM Baggage Team, I am writing to provide an urgent update regarding my missing baggage (PIR: LCYKL 33417) from flight [KL 1844] on [2nd April]. As of today, the luggage has still not been delivered, and I have been without my belongings for over 48 hours. Due to this extended delay, I have incurred essential expenses totaling Β£392 for necessary replacement items, including shoes, jeans, a t-shirt, and basic cosmetics. All receipts are attached for your review. Furthermore, the continued absence of my baggage has caused significant disruption to my itinerary, forcing us to postpone our next scheduled trip for Easter break. Please provide an immediate update on the location of my bag and confirm receipt of this expense claim. Regards, Sweta Sharma 07425679818
- Nuernberg-London
- Economy
- Successful claim
Craig J
Verified | Apr 1, 2026Amsterdam-Miami
Economy
I was originally meant to fly direct from Amsterdam to Miami, as we were boarding we got told we had to wait another 3 hours then get a flight to Chicago then another flight from Chicago to Miami with united airlines which KLM arranged with the final flight being a United airlines flight KLM would not process my lost baggage form
- Amsterdam-Miami
- Economy
Craig J
Verified | Mar 31, 2026Amsterdam-Miami
Economy
Successful claim
I boarded a cruise ship on Sunday 29th March 2026, without my luggage, my luggage was put on a flight from Amsterdam to Miami but may have arrived around 15:00 on Sunday 29th March by which time it was too late as I donβt have my luggage for my cruise
- Amsterdam-Miami
- Economy
- Successful claim
Jorge A
Verified | Mar 27, 2026Dammam-Orlando
Economy
Claim escalated to airline
Problems at airport
I had booked my DMM-AMS-MCO flight on Feb-12-2026. Due to some political activities, the DMM-AMS flight were cancelled except on my date. I contacted Expedia which contacted the airline and I was told that my flight was still scheduled to fly. My flight was cancelled and I was rebooked for the next day. That flight was also cancelled. I was told the all flights will be cancelled until March-30. I asked to get alternative flights and was not given any. I asked to change the airport and I was denied the request and was given no solution even with an already paid ticket. Since it was crucial that I leave Saudi Arabia at the time, I had to find my own flight out of a different city and find my own way to that city. Since most or all flight were cancelled , i hired a car to drive me to Jeddah (JED) from where i eventially bought another ticket and departed 3 days later. I had to spend three days in a hotel, food plus transportation to the airport. I had my luggage with me so i didnt need any toiletries or clothes.- Dammam-Orlando
- Economy
- Claim escalated to airline
Kira C
Verified | Mar 24, 2026Dublin-Chicago
Economy
Successful claim
Weather very cold in Chicago when I arrived. All my warm clothes were in my suitcase. I had to buy : - T shirt - Pullover - underwear - bra - warm undergarment - hat - gloves It cost 255,04 USD (42,26 USD + 212,78 USD)
- Dublin-Chicago
- Economy
- Successful claim
Karen C
Verified | Mar 24, 2026Leeds-Los Angeles
Economy
Successful claim
The delayed caused the expenses claim for and it also made me suffer considerable anxiety which I would like compensation . The PIR was obtained at the airport. No expenses were given to us. The luggage ticket isn't very clear but the number is 0074389700 I believe.
- Leeds-Los Angeles
- Economy
- Successful claim
Karen C
Verified | Mar 20, 2026Leeds-Los Angeles
Economy
Baggage delayed at los Angeles due to quick change at Amsterdam. We had to buy toiletries and a small amount of clothing, electronics adapter and taxi fares to the clothing outlet recommended by the hotel. For our joint claim we only have one receipt for the taxi as the wrong email address was given for the receipt to ve sent to. I hope this is all OK.
- Leeds-Los Angeles
- Economy
Dawn K
Verified | Mar 20, 2026Leeds-Los Angeles
Economy
We flew from Leeds bradford to Amsterdam to change flights to LA. When we arrived in LA my luggage was there. I was eventually delivered to the hotel the following night. I had to buy items to see me through a fill day
- Leeds-Los Angeles
- Economy
Don W
Verified | Mar 19, 2026Amsterdam-Venice
Economy
We arrived without and the luggage did not. It went to a Vienna instead of Vennice and we could see that on our airtags. All documents were previously uploaded to KLM for review included details of telephone conversations and receipts for expenditures. Please advise if you need more.
- Amsterdam-Venice
- Economy
Bette G
Verified | Mar 18, 2026Geneva-New York
Economy
This is absolutely bull. This cost me a lot of money and the fact that I couldnβt get my luggage was inexcusable you guys owe me.
You left me stranded in Amsterdam for four days without luggage or clothes or anything. It cost me $1770 and I was told that you were going to be reimburse me now you send me an email and say Iβm not this was all your fault and nothing to do with me. The reference number is C11058120 I sent you all my expenses.Overall
- You left me stranded in Geneva for four days without a suitcase or clothes or anything
- Geneva-New York
- Economy
- Loss: β¬1770
- Desired solution
Expenses reimbursement
Joern A
Verified | Mar 16, 2026Los Angeles-Bordeaux
Economy
This was a business trip, and the delayed luggage was a major issue for all my business meetings. I had to buy business clothes to attend the business meetings, which was the reason for the travel. Very inconvenienced by not having my toiletry and clothes for over 30 hrs
- Los Angeles-Bordeaux
- Economy
Anonymous member
Verified | Mar 9, 2026Amsterdam-Geneva
Premium economy
baggage delay reimbursement
Bags Delayed to my accommodations for 1.5 days. this was for a ski trip. I had to wear the same clothes for 1.5 days due the delay and am asking for reimbursement ( summary: ski helmet, toiletries, coat). When I left the airport for our scheduled transportation - the KLM communication indicated I COULD file online. I tried multiple times to use whatsapp and NO RESPONSE. I even wrote email to even this day NOT response. Electronic filing was impossible and I could not make progress - so I got off my train thinking I would have to travel back to the airport and stood in a random train station for 1.5 hours and had to work call Delta airline to actually talk to a PERSON at KLM and it seems the "website was not working right?" that day?? I did get a file number and Bags arrived to me 1.5 days later. I didn't depart that trip until Feb 13 and had business travels immediately after - thus this delay in the communication. Today I have tried to complete the request for reimbursement but online I was not able to complete request since I am "beyond 21 days" from filing (a couple days late) - I am requesting a COURTESY REIMBURSEMENT given the extra time it took me to get assistance in locating bags and and understanding of other obligations that delayed my request. Thanks in advance.Overall
- Baggage Delay and difficult with communication/contacting KLM (in part website was "down"?)- requesting reimbursement fees due to delayed bags
- Amsterdam-Geneva
- Premium economy
- Loss: β¬741
- Desired solution
Ivan S
Verified | Mar 8, 2026Budapest-Honolulu
Economy
Hello, My baggage was delayed for 2 days in Honolulu. I arrived with only sneakers and a winter jacket and had no access to clothing or toiletries. I purchased essential items (basic clothing and hygiene products) necessary during the delay. Thank you
- Budapest-Honolulu
- Economy
Monica T
Verified | Mar 8, 2026Vancouver-Tbilisi
Economy
No reason given
My original flight was on Business Class from Calgary to Amsterdam. There was a delay by West Jet (KLM plating carrier/ticket) so the flight to AMS did not connect through no fault of my own. KLM/Westjet rebooked me to London Heathrow and involuntarily downgraded me from Business class to Premium Economy. I paid a full business class fare. Months later, after I made a claim, KLM/Airfrance approved compensation of about $430 Canadian dollars-much less than the difference between Business class and premium economy that I paid for. KLM keeps sending e-mails asking for my banking information. I have provided it approximately 7 times now and I keep getting these requests. I've called and after long holds, talked to agents and provided the information. They keep saying this will be resolved and I won't get more e-mails but a few days later, the e-mails appear. I have waited months to get my compensation yet this has not been resolved. I am thinking that the airline is trying to get out of its responsibility to provide compensation for this involuntary downgrade. I have been more than patient and have provided all the information requested but keep getting the runaround from the airline. I have received e-mails from KLM and Air France/KLM so they must be related. All I want is get compensation and to put this matter behind me. I have spent hours on this without resolution. The ticket number issued by KLM is 0743590664866. The booking reference is B9F50D. The (apparently worthless) claim number with KLM is C-10295516. The ticket was issued June 7, 2025 and the flight was 3 August 2025. The Boarding pass which I provided a photo of, shows flight WS 18 8:35pm departure to arrive at 12:05 at LHR 4 August 2025. I was seated in seat 5D in premium economy, not in the business class cabin. I paid for business class.- Vancouver-Tbilisi
- Economy
Sona K
Verified | Mar 3, 2026Amsterdam-Willemstad
Economy
Influence by other flights
On 2 January 2026, I travelled from Vienna via Amsterdam to Curaçao under one booking reference. Due to weather-related delays, I missed my connection in Amsterdam. I was rebooked to a flight on 3 January, which was subsequently cancelled. I was informed that no alternative flights to Curaçao were available for several days. Traveling alone with my 6-year-old child, without access to our checked baggage, and without being offered a reasonable rerouting at the earliest opportunity, I was left stranded. They rebooked me the same day on the flight back to Vienna which was again cancelled and all of the KLM flights to Vienna were cancelled the following days. On 4 January in the morning, no viable alternative was provided. Therefore, I was forced to purchase a one-way ticket back to Vienna with Austrian Airlines at my own expense to avoid remaining stranded for several more days with my child at the airport which was the only flight that was going. I had to return to work and we had no clothes, no belongings nothing as they refused to give us back our luggage. As a consequence, I also lost my prepaid hotel stay in Curaçao (EUR 4,100) and KLM refuses me to reimburse the Austrian airline flight ticket as well as the taxi from Vienna airport to home. KLM refuses reimbursement, claiming extraordinary circumstances (weather). However, my claim is based not on fixed compensation, but on failure to provide rerouting at the earliest opportunity under Regulation (EC) 261/2004, and recovery of necessary expenses incurred as a result. I claim the emotional distress, Austrian airlines flight ticket, taxi expenses and hotel in Curacao.- Amsterdam-Willemstad
- Economy
Taylor B
Verified | Feb 28, 2026Manchester-Portland
Economy
I reported my bag lost immediately after arriving in Portland Airport. Delta baggage agents were the go between with KLM tried to be as helpful as can be without having full access to the KLM information. The days following I contacted the KLM phone help line. They were absolutely useless and frankly unpleasant. I was made to feel as though I was a bother because I wanted information on my bag that KLM had lost. Inside my bag were personal belongings, Christmas gifts and things that were simply not replaceable. It has been a huge inconvenience and there was simply no communication to whether KLM was actually trying to find my bag. It has been frustrating, upsetting and I would think twice about every flying KLM again.
- Manchester-Portland
- Economy
Monica T
Verified | Feb 27, 2026Calgary-London
Business
Inexcusably bad customer service
August 2025 I was involuntarily downgraded from business class which I paid for, to premium economy. The flight was from Calgary to London. Now, over 6 months later Iβm still waiting for a fare refund for the cost difference. KLM says the refund request was approved on January 18, and I have provided the requested banking information 4 times but KLM keeps asking for this information. Iβve also provided the information via telephone. This is totally unacceptable treatment of a customer. It feels like KLM is using a delay tactic to avoid paying me compensation Iβm owed. At best this is complete incompetence, at worst itβs a deliberate strategy.Overall
- Involuntary downgrade from business to premium economy still not compensated although I have repeatedly provided the information requested.
- Nothing
- Calgary-London
- Business
- Loss: β¬600
- Desired solution
Refund
Maria M
Verified | Feb 25, 2026Athens-Rochester
Economy
No reason given
I was notified on the 14th that my flight was cancelled for the 16th. I tried to contact Delta, but they did not tell me why it was cancelled.I had paid for taxi to pick me up at 3:30 am for the flight which I rescheduled and had to pay etc. I filed with Delta which was the airline I had booked with and they passed me on to KLM/Air France. The reference code KLM gave me for my case was always invalid and I tried communicating with them but could not reach anyone. Today I got the email that the cancellation was weather related, but there was no weather disruption on that day on any of the routes in Europe.- Athens-Rochester
- Economy
Ramakrishna P
Verified | Feb 23, 2026Hyderabad-Boise
Economy
Successful claim
Feb 20 and 21 I was stayed hotel without my belongings and on Feb 21 my friend help me to buy clothes and necessary accessories. Luggage received on Feb 21 night around 10 pm
- Hyderabad-Boise
- Economy
- Successful claim
Roseanne A
Verified | Feb 22, 2026Amsterdam-Venice
Economy
1 bag was missing. We checked it in AMS and didn't see it again until it arrived in Mykonos Greece August 17th, 2025 and the cruise ship personnel picked it up. The PIR was filed in Venice on August 9th, 2025. We were not offered any cash for incidentals. Explora, our cruise line coordinated with KLM to find the bag and have it sent. Letter from cruise line is appended.
- Amsterdam-Venice
- Economy
Sydney M
Verified | Feb 20, 2026Amsterdam-Austin
Economy
Claim escalated to airline
Problems at airport
Flight originally scheduled for January 3rd from Amsterdam to Austin was cancelled. I was rebooked on the flight for the 4th of January which was also cancelled. I was then booked for a flight on January 5th which did leave but with 4+ hours delay. This kept me stuck in Amsterdam 3 days. I was instructed and forced to pay for a hotel, food and transportation. The airline as you can see with this screenshot share that it was a gate issue. The other screenshots show no weather issues whatsoever.- Amsterdam-Austin
- Economy
- Claim escalated to airline
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