KLM Royal Dutch Airlines complaints: comments, page 3
349 comments
Karl S
Verified | Feb 17, 2026
Linkoeping-Jeddah
Economy
Iβm a seaman and I really need my computer and my working clothes and working shoes Most likely the bag is still in Istanbul If you find it please send it soon as possible to Jeddah and then the agent will pick it up there
- Linkoeping-Jeddah
- Economy
Camila L
Verified | Feb 9, 2026Stuttgart-Rio De Janeiro
Economy
I am writing to report an issue that left me feeling deeply frustrated and disappointed during my recent flight in Business Class. As soon as I took my seat, I realized that the seat would not recline at all, which immediately disrupted the experience I was expectingβespecially considering the level of comfort and reliability normally associated with this cabin. The physical discomfort was only part of the problem. What affected me the most was the emotional distress caused by having to call the flight attendant, explain the situation, and then wait anxiously while attempts were made to fix the issue. That waiting period β filled with uncertainty and hope that it could be resolved β made the beginning of the flight stressful and draining, when all I wanted was to settle in and enjoy a smooth and relaxing journey. It was incredibly disappointing to start a Business Class experience this way. Instead of the comfort and peace that this cabin promises, the malfunctioning seat became the focus of the entire beginning of my flight β a frustrating and disheartening situation that overshadowed the service as a whole. I am sharing this experience so that it can be reviewed carefully and addressed in maintenance procedures, ensuring that future passengers do not go through the same frustration and that the quality of the Business Class product remains consistent with what is advertised and expected. Thank you for your attention. I remain available should you require any further information.
- Stuttgart-Rio De Janeiro
- Economy
Iia Z
Verified | Feb 5, 2026Austin-Istanbul
Economy
My suitcase was lost in Amsterdam during transit. It was only delivered 30 hours after my arrival. It's winter outside, and unfortunately, I was left without warm clothes.
- Austin-Istanbul
- Economy
Anonymous member
Verified | Feb 5, 2026Hamburg-New York
Economy
Poor Customer service EU261/2004
Our flight KL1752 from Hamburg on Dec 30 was delayed when the pilot announced a crew change was needed due to a sick call, moving our departure from 8:25 a.m. to 9:35 a.m. Because of this, we (my wife and I) missed our 10:45 a.m. connecting flight DL049 from Amsterdam. We were rebooked on KL643, departing at 5:05 p.m. with a 6-hour 36-minute layover, and arrived at JFK at 7:22 p.m. KLM claimed the delay was due to traffic control and weather, but the pilot told us the real reason was a sick call. Their website also mentioned the flight was late arriving, not weather.Overall
Refuses to admit delay was their fault
Leg room
- Hamburg-New York
- Economy
Kerry Anne S
Verified | Jan 31, 2026Pensacola-Nairobi
Economy
I am so frustrated. I was on a Medical Mission trip in a remote location approximately 8 hours from teh Nairobi International Airport. I had a hire a person who is friend of my friend to get teh luggage and drive the luggage to me in Kalkamega. I was without supplies, clothing and other important items for 4 days. Frustrated is an understatement.
- Pensacola-Nairobi
- Economy
Sabrina D
Verified | Jan 30, 2026London-New York
Economy
Claim escalated to airline
Checked bag at London city airport Went to AMS airport Then JFK . At JFK we were told the baggage was lost . We had clothes , memorabilia, electronics worth up to 1000$ Itβs been 21 days we havenβt heard back . We went to the desk immediately to report . It is now officially considered lost
- London-New York
- Economy
- Claim escalated to airline
Vipin Kumar T
Verified | Jan 27, 2026Bristol-New Orleans
Economy
Claim escalated to airline
I have travelled to US with lots of excitement. I have lost my luggage from Delta airlines DL3132. Items includes jacket, shoes, mac book charger, apple charger, anker usb hub, and my flash drive. i came for my new job in Carnival cruise ship as a new recruit. Last 22 days were very hard for me. I didn't get my permission to enter US as i am new to ship. Struggled to find replacements. I only received salary on 23 rd of this month. Finally brought my supplies in cozumel , mexico.
- Bristol-New Orleans
- Economy
- Claim escalated to airline
Felicia R
Verified | Jan 26, 2026Amsterdam-Athens
Economy
This is my second time submitting and the first time it was denied unjustifiably because of no receipt. I DID ATTACH A RECEIPT and am attaching again. I will flame KLM on social media if this happens again
- Amsterdam-Athens
- Economy
Felicia R
Verified | Jan 25, 2026Amsterdam-Athens
Economy
The prior flight was delayed and we only had 40 minutes until the next flight left. barely made it running. The airline did not rush with the bags unfortunately I was also unable to do my tour scheduled for the 15th because I had to wait for my bags and had no time to get something to wear. This cost me additional nonrefundable cancellation fees.
- Amsterdam-Athens
- Economy
Janvi J
Verified | Jan 17, 2026Mumbai-Wichita
Economy
Claim escalated to airline
Problems at airport
This correspondence constitutes a formal complaint and demand for compensation regarding my recent trip under confirmation number H77X23 and e-ticket numbers 0067352577324 / 0067352577325. The handling of this journey involved multiple operational failures by KLM that resulted in extreme delay, financial loss, and emotional distress. I am therefore demanding: Full refund of my ticket (USD 4,001) Reimbursement of all hotels, food, and incidental expenses incurred due to flight delays Compensation for my damaged baggage My flights ultimately flown were: 1. Mumbai β Amsterdam (KM 878) 2. Amsterdam β Atlanta (DL 0073) 3. Atlanta β Wichita (DL ) The following issues occurred: 1. Failure to notify of delay in Mumbai My flight from Mumbai was delayed by approximately two hours, and KLM failed to provide timely notification. I did not receive any email until after boarding had already begun near 3:30 AM, eliminating any meaningful opportunity to make alternate arrangements. 2. Stranded in Amsterdam without assistance or basic care Upon arrival in Amsterdam, KLM and Deltaβs system failures prevented rebooking, voucher issuance, or meaningful customer assistance. Despite a lengthy delay exceeding 24 hours, I was given no food vouchers and no hotel accommodation. I hold an Indian passport and cannot leave the airport without a visa. KLM staff were fully aware of this restriction yet still refused hotel vouchers, effectively confining me to the airport. I was even informed the earliest available departure would be January 7, meaning they expected me to remain inside the airport for three days without food or proper rest, and any food vouchers!! This is unreasonable and unacceptable. Staff responses were dismissive, unhelpful, and at times openly rude, repeatedly stating that my situation was βnot my problem.β This is a breach of basic duty of care owed to passengers. 3. Multiple aircraft delays and cancellations while boarded After 7β8 hours of calls, I was rebooked. That flight never departed, and passengers were kept on board for approximately five hours before cancellation. The following day, the same occurred, and I remained on the aircraft for approximately four hours before departure. These events represent significant operational mishandling. 4. Unplanned rerouting and additional delays I was rerouted to New York instead of Atlanta, further compounding delays and hardship before I was finally able to reach Wichita. 5. Substantial delay in arrival Instead of the scheduled arrival (Sunday at 8.30 PM), I ultimately arrived in Wichita on Tuesday at 11:00 AM, far beyond the intended travel time. 6. Damaged baggage My baggage arrived severely damaged. These were brand-new bags costing 12,000 INR, and photographic evidence is attached. 7. Out-of-pocket expenses caused Because of your operational irregularities, I incurred the following costs, all of which are directly attributable to the disruptions: * Hotel booked in Amsterdam that I was unable to use * Hotel booked inside Amsterdam airport due to being unable to leave the terminal * Hotel in Atlanta due to severe delay * All meals purchased during extended delay periods * Damage to luggage requiring repair or replacement All receipts and photographs are attached. Given the breadth of failure β lack of notification, lack of care, lack of rebooking support, extreme delays, rerouting, confinement in an airport without visa clearance, and damaged property β I am requesting the following remedies: β’ Full refund of ticket cost (USD 4,001) β’ Reimbursement for all hotels and food expenses related to delay β’ Compensation for damaged baggage β’ Any legally applicable compensation for extended delay and mistreatment Please confirm receipt of this complaint and advise regarding the processing timeline. If this matter is not resolved promptly and satisfactorily, I am prepared to escalate it through relevant consumer protection authorities and aviation regulators. Sincerely, Janvi Jani- Mumbai-Wichita
- Economy
- Claim escalated to airline
Nicholas K
Verified | Jan 16, 2026Sofia-Washington
Economy
Long story short. Flight was canceled on January 3 and I was at Amsterdam on January 6 we finally had flight to Dulles international airport but luggage was delayed. First piece was delivered on January 10 ,second piece was delivered overnight on January 14 on public location and was stolen . I have police report already for that . KLM dont care and told me to drink cold water I want my compensation this is not fair . Nicholas Kolev Alexandria police department report 26#003478
- Sofia-Washington
- Economy
Gary S
Verified | Jan 14, 2026Amsterdam-Miami
Economy
I was bumped off my flight from ams Mia and sent to atlanta then Mia and when arrived no baggage. I received 1 bag 2 days later and I'm still waiting for the other
- Amsterdam-Miami
- Economy
Linda A
Verified | Jan 14, 2026Lagos-Los Angeles
Economy
Due to the baggage delay,I had to purchase essential items which caused substantial inconvenience. This affected my ability to attend scheduled activities and req required me to make unplanned purchases for my basic necessities. At the time,I did not have access to my own payment card,so the purchases were made using my sister's card.We share the same last name. All items purchased were for my personal use and were necessary due to the delayed delivery of my baggage.
- Lagos-Los Angeles
- Economy
Justin W
Verified | Jan 13, 2026Rome-Baltimore
Economy
Successful claim
No reason given
Basically, they refused to acknowledge that the flight was owed any compensation for the delay. You get sent to a claims page and it just won't work if your flight wasn't deemed worthy. I researched the flight from the previous day and there was no mechanical issues or weather. It was the only delay on the entire board in the airport. I therefore arrived at the airport at 9:15 am for the 12:40 pm flight. I wasn't alerted that there would be a two hour delay until I went to check in. Even though they expected to board the plane at 2:50 pm. We boarded closer to 3:45 pm and at 4:07 pm we had boarded but hadn't even left the terminal to fly. Even though I had left four hours between connections, that wasn't even enough. There really was no excuse for this delay and it caused me to have to run through lots of stages of transferring to even hope of making my flight home.- Rome-Baltimore
- Economy
- Successful claim
Tasneem F
Verified | Jan 13, 2026Austin-Δ°stanbul
Economy
It was so stressful in Istanbul because I only had my carry on for 3 days out of my 6 day trip so for half of the time i was there i did not have my belongings. My invisalign was in my checked bag as well so I was unable to use it. My bags got lost again on the way back and we still have not recieved them, they have been missing for almost 14 days so everything I had to rebuy for daily use as well as work. I am going on a trip to dubai on friday and havent recieved anything, There is well over 10k worth of stuff in it as my invisalign trays are in there and that was around $3k.
- Austin-Δ°stanbul
- Economy
Brooke L
Verified | Jan 13, 2026Amsterdam-Florence
Economy
Successful claim
My flight was cancelled and I had to get a hotel room + transportation + food. Then I was rebooked as standby and denied boarding to my flight. Leaving me to wait 4 hours for the next flight which got delayed over an hour, causing me to miss my connecting flight. I was then rebooked to a different flight another 5 hours later and when I finally got on the plane, it was re routed to Pisa and I had to take a bus to Florence without my checked luggage and didnβt arrive until 2am when the airport was closed so I was not able to make a delayed luggage claim.
- Amsterdam-Florence
- Economy
- Successful claim
Jeff A
Verified | Jan 12, 2026Miami-Vilnius
Economy
Claim escalated to airline
all my clothing was in the luggage including my jacket - had no clothing for 11 days and had to buy everthing needed until this date including Christmas and New years clothing for planed events
- Miami-Vilnius
- Economy
- Claim escalated to airline
Elizabeth L
Verified | Jan 9, 2026Warsaw-Aberdeen
Economy
No reason given
I have gotten in touch with the airline twice and they denied the claim twice. I was flying from Warsaw, Poland to Aberdeen, Scotland with a connecting flight in Amsterdam for business in the morning in Aberdeen. They cancelled my connecting flight the day of the flight. A desk attendant told me that KLM often cancels this flight when it is not full because they do not want to pay to park the plane. They tried to reschedule the flight for almost 24 hrs later which would leave me in Amsterdam for a day with no where to stay and missing my business in the morning. I adjusted the flight to go to Edinburgh, Scotland and got a hotel, early the next morning I got a rental car and drove 2 hours to Aberdeen. KLM is refusing reimburse any of these funds and claim they are in the clear. This is a horrible way of doing business and they should refund the costs I incurred due to them not wanting to hold up their end of the transaction.- Warsaw-Aberdeen
- Economy
Annette M
Verified | Jan 9, 2026Atlanta-Stockholm
Economy
Successful claim
I did not get on my second plane because it was over booked and they did not give me a choice to board. Two luggage that I checked have not arrived either.
- Atlanta-Stockholm
- Economy
- Successful claim
Silvio B
Verified | Jan 6, 2026Madrid-Austin
Economy
Successful claim
No reason given
Have had zero contact with the airlines nobody ever reached back out to me. Tried by phone call, iMessage and WhatsApp. Nothing. Even at the airport they just told me to book a hotel and hopefully i will be rebooked. Luckily my booking company helped me get on a plane. I arrived at my final destination at 9:40pm local time in Austin Texas Jan 6th. I had to pay for more food at my connection which I lost in Atlanta and spent another night in Atlanta. I had to cancel 2 days of work and cancel clients which cost me another 560 dollars roughly (70$ hour) In addition my plans to be picked up at my final destination were messed up so I spent another 50$ on an uber once I arrived at my final destination.- Madrid-Austin
- Economy
- Successful claim
Hisham R
Verified | Jan 6, 2026Madrid-Los Angeles
Economy
Terrible customer service ..
Flights were cancelled due to bad weather conditions, and Iβm stuck in a foreign country for 2 extra nights without any hotel compensation! My original booking was from Madrid to LAX via Amsterdam- Madrid-Los Angeles
- Economy
- Loss: β¬600
- Desired solution
Robert H
Verified | Jan 6, 2026Helsinki-San Diego
Economy
Due to my baggage being delayed, I had to buy new shoes. The bag contained my only running shoes. I had a race and needed shoes immediately when I got home.
- Helsinki-San Diego
- Economy
Altanese P
Verified | Jan 5, 2026Amsterdam-Copenhagen
Economy
Claim escalated to airline
No reason given
I missed my connection because of KLMβs 4 hour delayed flight. I received a notification saying theyβd rebook me but they never did. I sat at the airport the entire day. I emailed, texted, and called several times. They never responded or rebooked. They kept me on hold for 2 hours and hung up on me. I never spoke with anyone. I still have not heard back or been rebooked. Iβve lost so much money because of this.- Amsterdam-Copenhagen
- Economy
- Claim escalated to airline
Devron A
Verified | Jan 5, 2026Bilbao-Atlanta
Economy
No reason given
When I arrived to the airport, we were informed that our plane was delayed. We were delayed so long that by the time we landed in our connecting flight in Amsterdam, we missed the flight and my checked luggage was held. In turn, I had to get a different flight home and wasnβt notified about the whereabouts of my luggage or if I would see It again. I had a black suitcase with my clothes and a guitar case with 2 guitars inside. I tried reaching out to the virtual agent, I havenβt seen or heard anything. Iβve also reached out to your sister company, Delta, and Iβve gotten a little bit of help but the whereabouts of my luggage is still not found. I do have the baggage claim numbers on hand as well. Please help.- Bilbao-Atlanta
- Economy
Cynthia W
Verified | Jan 4, 2026Amsterdam-Vienna
Economy
This has been a nightmare!! I filed at Vienna airport, I was never notified that my baggage had arrived the next day, I had to return to the airport (2 hour round trip) 2 days later and find my baggage myself in the lost and found room! KLM is a total disaster in this case. I have now uploaded all my information TWICE on KLM site. Give me my compensation!!!
- Amsterdam-Vienna
- Economy
Leah S
Verified | Jan 3, 2026Birmingham-New York
Economy
My baggage was left in Amsterdam, it was supposed to be in New York before I was. When i finally got to New York my baggage was missing and when i asked where it was they told me it was still in Amsterdam and they sounded so unbothered. I then finally talked to someone else about my luggage and they said that it will be delivered the next day. I had to get to my hotel and had no clothes to change into or anything, I then had to buy all my essentials again because I didnβt have anything. The next day came and went and I still had no luggage and delta didnβt even contact me for an update. I finally called them trying to find out where all my belongings were and they said it hadnβt even arrived in New York yet, mind you my holiday was nearly over. My luggage had all my clothes, makeup, medication and women health products. Delta says you can buy what u need and then they will pay you back but I did not have enough money to get everything I needed. I had this holiday preplanned so how do you expect me to still buy everything I need without giving me the money first. I would like to make a claim as I am out of pocket financially.
- Birmingham-New York
- Economy
Jon V
Verified | Dec 31, 2026Zurich-Boston
Economy
Also paid $18.70 for the seat. The plane was switched out due to mechanical errors and I didnβt even sit in that seat. Was reseated to the very back of the new plane.
- Zurich-Boston
- Economy
Liza V
Verified | Dec 24, 2025Bangalore-Chicago
Economy
Successful claim
Emotional and medical distress as my meds were in the baggage and I couldn't buy the same here in the US. My edible gifts for family for Christmas were spoilt. Was told it'll come in the next flight by 20th but it reached me only on 22nd. Had to put off my travel plans in the US due to lack of baggage
- Bangalore-Chicago
- Economy
- Successful claim
Shardul T
Verified | Dec 23, 2025Amsterdam-Delhi
Economy
The mobile phone i had in my bag was working before we board the flight but it stopped working after we received our bags. We missed our connecting flight with different carrier as our bags got delayed at Amsterdam.
- Amsterdam-Delhi
- Economy
Ma V
Verified | Dec 20, 2025London-Portland
Economy
Yes all our clothes were inside,mine,and my two daughters ages 14 and 8.We had to buy clothes from the 17th and 18th to cater for the 2 whole days and nights that our baggage got delayed.
- London-Portland
- Economy
Sophia R
Verified | Dec 20, 2025Vienna-San Francisco
Economy
Successful claim
I was not contacted by the KLM ground team at SFO once the bag arrived. I received minimal communication and was sent away when I went back to the airport to try to pick up my bag. While the bag was ultimately delivered to me, I requested to pick it up from the airport and was only informed that the bag would be delivered to me over 24 hours after its arrival at SFO. This was an immense inconvenience to my holiday plans and this whole ordeal has caused a lot of emotional distress. Additionally, some of the zippers of the bag were opened when I finally received the bag. While nothing was removed or seemingly messed with, it still feels very odd.
- Vienna-San Francisco
- Economy
- Successful claim
Kurt D
Verified | Dec 17, 2025Stockholm-Minneapolis
Economy
Claim escalated to airline
We have not received all of our luggage. They lost 8 pieces of luggage. My family and I had to pay upwards of 300+ euros in baggage fees. We filed a lost baggage claim at the airport when we arrived.
- Stockholm-Minneapolis
- Economy
- Claim escalated to airline
Nicole M
Verified | Dec 15, 2025Amsterdam-Barcelona
Economy
Poor customer service with broken suitcase wheel
I flew on KLM and they broke my suitcase wheel. I had to buy a new suitcase in Barcelona and spend another 70 euro. I've filed complaints with both Delta and KLM and NO ONE will help me. They claim the other airline is responsible and then KLM denied my claim claiming I didn't file it in time. I absolutely filed it with Delta the day the suitcase arrived broken at my hotel and have been fighting with the customer service team there for the last 30 days. Not once did they apologize, made me submit information 4-5x and still didn't resolve it. Horrible service and I will never fly them again. I typed out a 9 page timeline of all the nonsense I've dealt with and I want resolution.Overall
- Broke my suitcase wheel
- I made it without dying
- Amsterdam-Barcelona
- Economy
- Loss: β¬169
- Desired solution
Kennedy A
Verified | Dec 14, 2025Frankfurt-Boston
Economy
Successful claim
I had to attend a wedding program of a close relative in the afternoon of 13th December 2025 but had no dress with me. I was compelled to buy a new clothing and shoe for the program. This was so inconveniencing as I nearly missed the key part of the program.
- Frankfurt-Boston
- Economy
- Successful claim
Krzysztof S
Verified | Dec 11, 2025Atlanta- Schonefeld
Economy
My first flight DL 1047 ( MSY to ATL) on 7th DEC 2025 was delayed by approx 2h. It arrived in ATL at approx 23:00 when my flight KL622 to Amsterdam at 22:45 already gone. Airline agent told me that they will not provide any accomodation and any food. I have noticed that airline automatically booked me on other flights on the next day 8 DEC 2025 at 20:10 (DL 74) - so my flight ATL-AMS was scheduled in 21 hours after landing in ATL. I had find a hotel and pay for 1.5 day. I arrived.
- Atlanta- Schonefeld
- Economy
Vakharia K
Verified | Dec 10, 2025Houston-Marseille
Economy
Customer service in France is very poor. No one talks in English. We donβt know French. Continued messaging to KLM for 45 minutes, went to Airport to check on bag.
- Houston-Marseille
- Economy
Parry K
Verified | Dec 9, 2025Amsterdam-Atlanta
Economy
Claim escalated to airline
This incident caused significant emotional and financial stress. I was without my luggage for more than 21 days, during an active work schedule as a touring performer. My bag contained custom clothing I handmade (which cannot be repurchased), personal grooming items, colognes and oils purchased abroad, electronics, a hair unit, shoes, and everyday essentials. Losing these items forced me to urgently replace basic necessities and professional wardrobe pieces at my own expense. The situation caused delays, inconvenience, and interruptions to my work preparation, and the total financial impact has been substantial. I am requesting fair compensation for the losses and hardship caused by the mishandling of my baggage.
- Amsterdam-Atlanta
- Economy
- Claim escalated to airline
Anonymous member
Verified | Dec 8, 2025Amsterdam-Miami
Economy
Owful service and no planning for my comfort
I rang the airline two weeks prior to my flight and spoke to an operator to order on gluten free meals without red meat! On the first flight to amesterfam i was given no snack as they gad no gluten free option!! On my second flight to miami the main meal was gluten free but it had red meat so I had nothing to ea as their vegetarian meal was not gluten free either!! They had no gluten free snacks either like biscuits and cakes!! They did not offer even a bar of chocolate for me!! When I complained to a female staff called Mao on the second flight she told me you should have brought your own meal with you!!! I have never been treated this way before on any other airlines!!! I was kept hungry for ten hours and the attitude of the staff was unbelievable, especially when they were handing out snacks!! I asked them each time 'do you have a gluten free snack?' and they would say a big NO without even saying Sorry and then pass by me!!Overall
- I was left hungry for most of the flight
- Nothing
- Amsterdam-Miami
- Economy
- Desired solution
Natalia H
Verified | Dec 7, 2025Gdansk-Houston
Economy
Successful claim
I had my medicine in the suitcase that I have to take it everyday. Itβs a prescription so I couldnβt just buy it while arriving in Houston. I canβt skip a day so it was very inconvenient for me.
- Gdansk-Houston
- Economy
- Successful claim
Javier Enrique S
Verified | Dec 2, 2025Madrid-Boston
Economy
Claim escalated to airline
I came to Boston for work reasons. I am attending the MRS Conference, which requires to be well dress with good clothing. Moreover, the temperatures are really low and I had to buy a jacket since I couldnΒ΄t walk on the street with the sweater I flew. That is the reason of the expenses. For the rest, all good. Thank you.
- Madrid-Boston
- Economy
- Claim escalated to airline
Jayda N
Verified | Nov 29, 2025Madrid-Washington
Economy
No reason given
After waiting for several hours on and off of the plane, my flight from AMS to JFK was delayed. We had to wait to board another plane. When we got to JFK our flight had been delayed for so long that weβd missed our connecting flight. We were forced to stay in a hotel and couldnβt leave NY until the following day.- Madrid-Washington
- Economy
Katherine K
Verified | Nov 25, 2025Amsterdam-Austin
Economy
My bag was not put on the plane I flew from Amsterdam to Austin on Nov 17th. It was put on a plane days later on Nov 20th, and arrived late at night on Nov 20th. In the meantime I needed essentials: underwear, cosmetics, and shoes.
- Amsterdam-Austin
- Economy
William L
Verified | Nov 21, 2025Amsterdam-Budapest
Economy
Bag was originally 1 of 2 checked .. 1 arrived no problem .. 1 arrived 2 days later to hotel at night .. damaged as per photos .. no communication from airline at all .. cruise director was instrumental in searching for bag which arrived night before departure
- Amsterdam-Budapest
- Economy
Michael A
Verified | Nov 21, 2025Amsterdam-Los Angeles
Economy
Possible ATC issue, after observing an other aircraft cross our airspace.
We we headed westerly just before the timestamp indicated, I saw a twin-engined jet cross beneath us heading due south, close enough to make out surface details. This does not seem normal. Have you logged any incidents for this flight?
- Amsterdam-Los Angeles
- Economy
- Desired solution
Other - Hello. On 10/22/25 on flight KL0603 to LA, just before the time shown my photo, I saw an aircraft cross our airspace. I would like any and all information on this.
Kumar Adarsh M
Verified | Nov 18, 2025Amsterdam-Entebbe
Economy
TWO LUGGAGE. ONE BIG SUITCASE AND ONE BLACK SMALL SUIT CASE (CONTACT NUMBER +91 8002111221 , WHATSAPP NUMBER)
- Amsterdam-Entebbe
- Economy
Mohini Sujay D
Verified | Nov 11, 2025Gdansk-Amsterdam
Economy
We got put on a different flight because one of the flight crew members fell sick and they were only able to board 100 passengers and so they put us on a different route and airline. KLM said that they will refund the amount but since the first was run by SAS, we have to pay for bags again and then it would get refunded after request.
- Gdansk-Amsterdam
- Economy
Manon A
Verified | Nov 6, 2025Geneva-Las Vegas
Economy
Strike
I am writing to formally request reimbursement for the additional expenses incurred due to the cancellation of my original flight KL1928 on 17 September 2025. Delta/KLM cancelled my flight and only offered rebooking for the next day, which was not a reasonable alternative. As I needed to travel on the same day, I had no choice but to purchase a new Delta ticket for USD 1125 to reach my destination.- Geneva-Las Vegas
- Economy
Caroline S
Verified | Nov 6, 2025Geneva-Las Vegas
Economy
Strike
I am writing to formally request reimbursement for the additional expenses incurred due to the cancellation of my original flight KL1928 on 17 September 2025. Delta/KLM cancelled my flight and only offered rebooking for the next day, which was not a reasonable alternative. As I needed to travel on the same day, I had no choice but to purchase a new Delta ticket for USD 1125 to reach my destination.- Geneva-Las Vegas
- Economy
Maryne H
Verified | Nov 5, 2025Geneva-Las Vegas
Economy
Strike
I am writing to formally request reimbursement for the additional expenses incurred due to the cancellation of my original flight KL1928 on 17 September 2025. Delta/KLM cancelled my flight and only offered rebooking for the next day, which was not a reasonable alternative. As I needed to travel on the same day, I had no choice but to purchase a new Delta ticket for USD 1125 to reach my destination. Please note that I am not claiming EU261 compensation, as my arrival delay was less than three hours. I am requesting reimbursement for the additional costs directly caused by the flight cancellation and lack of same-day re-accommodation, as provided under Article 8 of EU Regulation 261/2004 and Article 19 of the Montreal Convention.- Geneva-Las Vegas
- Economy
Julia P
Verified | Nov 3, 2025Oslo-Norfolk
Economy
Successful claim
Strike
I was inconvenienced by KLM in multiple ways for my flights home to Norfolk from Oslo. My flight was delayed from Oslo to Amsterdam causing me to miss my flight from Amsterdam to Atlanta. There were NO other flights going to the United States that day due to a KLM strike, so I was required to spend the night in Amsterdam because of the delayed flight by KLM. I was told by a KLM agent at the Amsterdam airport that I would be reimbursed for my hotel expenses and all other costs associated with this inconvenience caused by KLM. The KLM agent told me to book a hotel of my choosing within a reasonable amount and keep my receipts for reimbursement. I did just that and I submitted my expenses claim to KLM upon my return home on Sep 19th. I submitted my hotel expense, food expense, airport parking expense for having to park at the airport an extra day because of the delay from KLM, and flight expense for booking a new flight to return home due to KLM not rebooking me. I was told by the Amsterdam KLM agent that KLM would send me an email to rebook to the first available flight. I NEVER received an email or any form of communication with my flights rebooked. My mother just passed away the day before; therefore, I needed to get home as soon as possible. I booked a refundable flight with Delta, therefore I cancelled my original flight plans for a refund and booked another flight with another airline. Therefore, I submitted reimbursement for my new flights that I booked with another airline because of KLMβs inconvenience. I submitted a claim through KLM on Sep 19th and finally the KLM Customer Care Agent let me know on Oct 14th that this matter will be handled through Delta. However, I contacted Delta and they stated since this was KLM's delayed flight the fault is with them not Delta. I have received no other communication from Delta or KLM.- Oslo-Norfolk
- Economy
- Successful claim
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