KLM Royal Dutch Airlines complaints: comments, page 4
349 comments
Mary Beverly V
Verified | Nov 1, 2025
Athens-Amsterdam
Economy
No reason given
My original flight was scheduled to depart from Athens to Paris on September 30, and my flight from Paris to LAX was rescheduled for October 1. However, on October 1, our flight to Amsterdam was delayed by 2 hours, resulting in me missing my connecting flight from Amsterdam to LAX. As a result, my departure was delayed until October 2.
- Athens-Amsterdam
- Economy
Maegen R
Verified | Oct 31, 2025Casablanca-New York
Economy
Successful claim
No reason given
I contacted Virgin per KLM's email and they informed me that they claimed it was not their flight.- Casablanca-New York
- Economy
- Successful claim
Beth V
Verified | Oct 30, 2025Athens-Milwaukee
Economy
Successful claim
No reason given
Our first flight with KLM was delayed which meant we were going to miss out connecting flight in Amsterdam. The airline told us to get to Amsterdam and see the desk for assistance rebooking. A rebook wasn't possible for that day so we were told we needed to stay the night in Amsterdam. After a long frustrating conversation, the agent finally provided a hotel voucher and food voucher. Our luggage was supposed to be transferred to the final destination but it wasn't. We were first instructed to go to the hotel first but after using our personal tracking devices on our luggage, we found it to be at baggage claim and we needed to go pick it up. We went to find the lugage and went to the hotel. Returning the next day, our first flight was delayed again and we needed to find another new flight to get from Atlanta to Milwaukee. We waited on standby for a flight out of Atlanta and into Milwaukee but that delay caused us to not have guaranteed seats on the next one. We were finally able to board and head to Milwaukee. The disruption of the first flight caused all flights after to be disrupted and what should have been 1 day of travel turned into 3. We incurred 2 additional days of parking fees where our vehicle was waiting for us at our final destination as well as both passengers had to miss a day of work. The additional parking fees were $22 and lost wages. 1 Passenger had lost wages of $296.16 and the other was $500.- Athens-Milwaukee
- Economy
- Successful claim
Krishnamurthy Rao M
Verified | Oct 29, 2025Bangalore-Las Vegas
Economy
The KLM team at Las Vegas informed me that bags could not be loaded at Amsterdam and that they will reach here on Thursday 30th Oct
- Bangalore-Las Vegas
- Economy
Nicholas S
Verified | Oct 27, 2025Split-Portland
Economy
Successful claim
Strike
Our flight was cancelled due to a strike from KLM airlines and therefore our whole trip back to the United States was pushed back a day to the earliest flight. As a result we were forced to find an Airbnb to stay in for a night before we left. I attached the receipt for my Airbnb. In addition to having to find a place to stay we had to miss a day of work back in the US and it was a very big inconvenience. Thank you for understanding.- Split-Portland
- Economy
- Successful claim
Joy L
Verified | Oct 26, 2025Prague-Los Angeles
Economy
Technical problems
Dear KLM/Air France Customer Service, I am extremely disappointed with how my compensation claim has been handled. I have sent the requested documents multiple times over the past several weeks regarding the cancelled flight from Prague to Los Angeles on September 28, 2025, yet I have not received the compensation required by EU Regulation 261/2004. This ongoing lack of response and action is unacceptable and reflects poorly on your customer service. Please confirm receipt of my documents and provide a specific date by which my compensation will be processed. If I do not receive confirmation and resolution promptly, I will have to escalate this matter through official complaint channels and public consumer platforms. Thank you for your immediate attention to this issue. Sincerely, Joy Lancero Jophn E Hairston- Prague-Los Angeles
- Economy
Yenyang L
Verified | Oct 26, 2025Stuttgart-London
Economy
Successful claim
Influence by other flights
The first flight from Stuttgart to Amsterdam was delayed for more than 2 hours, thus my second flight to London was affected and had to rebook to another timing. The second flight that KLM put me in was also delayed, so I arrived in London pretty late in the evening.- Stuttgart-London
- Economy
- Successful claim
Jonathan K
Verified | Oct 23, 2025Dublin-Bologna
Economy
No reason given
My flight was delayed over 3 hours. I missed my paid train, my original hotel cost and had to pay new hotel Costs and food- Dublin-Bologna
- Economy
Ensar H
Verified | Oct 22, 2025Schonefeld-San Francisco
Economy
Successful claim
I had to pick up baggage myself from SFO which was one hour ride from my workplace. In addition, I had to wait 3 hours at the airport to get my bag in the end. Altogether, 5 additional hours and gas costs for driving. I claim additional 800 euros for gas expenses and lost work time.
- Schonefeld-San Francisco
- Economy
- Successful claim
Anonymous member
Verified | Oct 22, 2025Amsterdam-Austin
Premium economy
Failure to compensate for involuntary downgrade
KLM involuntarily downgraded us from premium economy to economy and booked us on flights extending our journey by over 6 hours. KLM sent an email promising compensation for the the downgrade, and EU rules regarding delay are straightforward. We filed a claim for compensation five days after the travel concluded because KLM had not sent anything in follow up. Over two months later, KLM has unilaterally closed our claim without compensation for any of this.Overall
Failure to compensate for involuntary downgrade
- Amsterdam-Austin
- Premium economy
Perla B
Verified | Oct 21, 2025Barcelona-San Francisco
Economy
No reason given
I paid for an upgrade and have included the receipt, but the flight was canceled. I spoke with the airline personnel on 14/10/25 around 8:00 pm (Spain time) and was told that I would get reimbursed for this expense since the flight was canceled.- Barcelona-San Francisco
- Economy
Manish G
Verified | Oct 18, 2025Mumbai-Minneapolis
Economy
Technical problems
Flight was delayed from Mumbai to Amsterdam. I missed my connection and was booked on later flight which meant I arrived more than three hours later at my final destination- Mumbai-Minneapolis
- Economy
Katelyn M
Verified | Oct 16, 2025Luxemburg-Atlanta
Economy
Successful claim
Technical problems
Original Flight from LUX to AMS was delayed several times, then cancelled. Rebooked that day but made me miss my connection to ATL, which left me in Amsterdam and extra night until the next flight at 9am.- Luxemburg-Atlanta
- Economy
- Successful claim
Sandra R
Verified | Oct 15, 2025Venice-Seattle
Economy
Strike
I was originally booked on wed sept 24th and there was a strike, so flight was cancelled, I had to leave a day early which is why I attached a receipt for my stay in Venice, Italy, I stayed one night, so I only put the one night of stay for reimburement, my boarding pass is for sept 23rd because that was the day I was able to leave Venice. my KLM flight took off so late that I missed the Delta flight in Amsterdam- Venice-Seattle
- Economy
Deborah N
Verified | Oct 14, 2025Schonefeld-Brussels
Economy
Successful claim
The first flight was delayed and we lost the connection. We stayed in the airport for over 7 hours (Amsterdam).
- Schonefeld-Brussels
- Economy
- Successful claim
Scott W
Verified | Oct 14, 2025Valencia-Salt Lake City
Economy
Weather conditions
We were scheduled to leave Valencia for Amsterdam then home to SLC on October 1, 2025. Since we booked with Delta, we were only able to check in for our flight with KLM at the airport desk. We received our original boarding passes that day (attached) but the flight was delayed and we missed our connection in Amsterdam. When we arrived in Amsterdam, we booked a hotel before reaching the KLM help desk. They booked our flight for October 2 and told us we could be reimbursed for the hotel we already booked. For our flight home to SLC on Delta on October 2, we were seated in economy class despite purchasing a Comfort+. We would like to be reimbursed for the hotel in Amsterdam (Met Hotel Amsterdam) and the flight home from AMS to SLC when we did not receive proper seating.- Valencia-Salt Lake City
- Economy
Allyson M
Verified | Oct 14, 2025Bologna-Knoxville
Economy
No reason given
My husband has contacted the airline and provided documentation of communication. We were never notified that our final leg of our trip was cancelled. We looked at our tickets day of travel to see that our last plane had been βreassignedβ and no solution or alternative flight provided. We had to last minute book a flight to another airport closer to home, but NOT our intended destination of Knoxville (TYS) - as all of those flights were full. After flying to Asheville, we still had to drive an additional 2.5 hours home after an 18 hour travel day. We were disappointed by the lack of communication or ownership taken by any of the representatives spoken to in 2 airports - no one felt that it was βtheir issue to resolve.β- Bologna-Knoxville
- Economy
John M
Verified | Oct 13, 2025Bologna-Knoxville
Economy
No reason given
Flight KL6900 was cancelled. I was scheduled to be in this flight and was never let know it was cancelled. I had to make a same day flight scheduling reroute my wife and Iβs way home. KLM never let me know that this flight was canceled and did not give me any other options. I had to spend $700 on another Delta flight to be able to get back home.- Bologna-Knoxville
- Economy
Charles M
Verified | Oct 13, 2025Business
KLM Ghosting my Cliam, no longer responding to emails
Lost luggage for an entire 9 day trip, Now KLM is denying a modest claim. They said I did not process in within 7 days, I sent proof and now they are not reuruning emails. To make matters worse the KLM wwebsite says 21 days to make a claim. It took them 46 days to respond ot the intial claim,- Business
- Loss: β¬1250
- Desired solution
Expenses reimbursement
Patrick J
Verified | Oct 13, 2025Amsterdam-Boston
Economy
Successful claim
No reason given
I believe all details were provided in the claim submitted by my wife, Shelsey Johnson. It is not clear to me whether I need to submit an additional claim.- Amsterdam-Boston
- Economy
- Successful claim
Danijela M
Verified | Oct 13, 2025Aberdeen-Athens
Economy
Weather conditions
Due to the flight cancellation we arrived over 24h later to Athens. This meant that we unfortunately paid for an extra overnight at our Airbnb. We also had to stay the night (long lay over) at Heathrow airport, which meant we needed to buy dinner (M&S) and spend the night at a hotel (Sofitel).- Aberdeen-Athens
- Economy
Maria T
Verified | Oct 13, 2025Naples-Gothenborg
Economy
No reason given
KLM cancelled the flight AMS-GOT other airlines were flying successfully to GOT. Our flight was also occurring after the peak of the winds.- Naples-Gothenborg
- Economy
Phoebe K
Verified | Oct 12, 2025Amsterdam-Chicago
Economy
Successful claim
Technical problems
Two hours before our scheduled flight to Chicago, we were informed that it had been cancelled. We immediately sought alternative flights but had to wait in line to speak with KLM agents for over three hours, only to learn that all flights that day were fully booked. The only option offered was a flight the following day from Amsterdam to Paris, then to Chicago. This disruption caused severe financial and personal losses: I lost a day of work as a nanny, my husband lost a day of work as an EMS pilot, we incurred an additional day of parking in Chicago, and our dog required an extra day of boarding. This situation was extremely disruptive, unnecessary, and has placed a significant burden on us both financially and physically.- Amsterdam-Chicago
- Economy
- Successful claim
Mathias B
Verified | Oct 12, 2025Amsterdam-Chicago
Economy
Successful claim
Technical problems
Our return flight to Chicago got canceled about an hour and a half before boarding so we had to spend a day in Amsterdam for a flight the next morning to Paris and then to Chicago. We had to get emergency warning for our dog extend our parking and I missed a whole shift at work- Amsterdam-Chicago
- Economy
- Successful claim
Steve F
Verified | Oct 11, 2025Luxemburg-Boise
Economy
No reason given
We were delayed in Luxembourg so long we missed flight in Amsterdam standing in line for hours. KLM said to get a hotel and the would reimburse us for hotel and dinner. We then had to take a flight to Atlanta instead of LAX and had a six hour layover.- Luxemburg-Boise
- Economy
June M
Verified | Oct 10, 2025Bologna-Portland
Economy
Problems at airport
My baggage was lost ( mishandled ) I received it five days after I arrived. I was delay over 8 hours in arriving. Very uncomfortable seating on my flight from Amsterdam to Vancouver BC.- Bologna-Portland
- Economy
Oghenegawain A
Verified | Oct 9, 2025Manchester-Lagos
Economy
Influence by other flights
Dear Sir, My name is Oghenegawain Ako with ticket reference number XSKOKD whose flight was delayed on the 23rd of September from Manchester to Netherlands Schipol KL1032. The flight had been due to take off at 11:10 in the morning but took off arounf 1300 which made me miss my final destination to board KL587 to Lagos Nigeria on the same day at 14:30. However, I could not board as the plane taking us from Manchester arrived late so I was booked into flight Air Maroc AT851 to Cassablanca at 1800 then AT555 to Lagos at 0025 on the 24th of September. This was over 5 hours delay on my arrival. I had already checked in my luggage at Manchester airport and hoping to board flight KL581. I entered the air maroc to cassablanca booked for me by KLM and then to Lagos from Cassablanca but on arrival at Lagos, I could not find my luggage. Due to this inconvenience, my luggage did not arrive with me to Lagos in the morning of 24th at 0620 am. I had incurred extra hotel bookings and rescheduled flights. The impact and suffering I experienced is best left to be imagined as I had only two pairs of trousers and 2 top as well as inner wear to put on for days. Please treat with urgency. My contact number is +2348147336308 and +447722589047. My address is 3A ring Road ls11 5LG. Thank you Best Regards,- Manchester-Lagos
- Economy
Wendy F
Verified | Oct 9, 2025Bologna-Portland
Economy
Problems at airport
Flight from Bologna delayed so we missed flight from Amsterdam and had to be rerouted and crammed into middle seats! Very uncomfortable for over 9 hours! We were suppose to arrive home 11:30 am and I steD 9 pm! Exhausted- Bologna-Portland
- Economy
Juan M
Verified | Oct 7, 2025Houston-Frankfurt
Economy
Successful claim
No reason given
Bag was delayed because KLM cancelled our flight connection 1817 to the flight 1815 going from Amsterdam to Frankfurt.- Houston-Frankfurt
- Economy
- Successful claim
Joanne C
Verified | Oct 7, 2025Munich-New York
Economy
Successful claim
Technical problems
I was notified of our flight cancellation at 12:48PM Munich time minutes before boarding our flight to Amsterdam on October 2nd. The flight from Amsterdam to New York was rebooked for October 3rd departing at 8:05am (local time) with a connection through Paris. KLM provided hotel vouchers for overnight accommodation and meals in Amsterdam. The layover due to the flight cancellation was 15 hours, and rather than a direct flight back to JFK (as originally booked), I was forced to take a connecting flight through Paris. Delta takes no responsibility for the flight cancellation and has denied my original claim.- Munich-New York
- Economy
- Successful claim
Juan Camilo I
Verified | Oct 6, 2025Bogota-Hamburg
Economy
No reason given
Subject: Claim for compensation and reimbursement β Cancelled/Delayed flight AMSβHAM (Oct 5, 2025) KLM Customer Care, I am writing to formally submit a claim regarding my disrupted journey on October 5, 2025, from Amsterdam (AMS) to Hamburg (HAM). β’ My original flight KL1757 (AMSβHAM, Oct 5, 2025 at 16:45) was cancelled οΏΌ. β’ I was rebooked on flight KL1751 (Oct 7, 2025, 06:55β07:55), which was not a feasible solution for my business commitments in Hamburg οΏΌ. β’ I was later placed on flight KL1759 (Oct 5, 2025), which was delayed multiple times, finally departing very late at night οΏΌ οΏΌ. In addition, my checked baggage was taken in Atlanta, meaning that during my long-haul journey of over 20 hours (BogotΓ‘βAtlantaβAmsterdamβHamburg), I did not have access to my personal belongings (clothes, chargers, etc.). This forced me to buy essential electronics and other items. As a direct result, I incurred the following additional expenses (receipts attached): β’ Taxi/Uber from Schiphol Airport to hotel: β¬36 β’ Food and drinks (Starbucks at Schiphol): β¬5.26 β’ Electronics (purchased due to lack of access to luggage): β’ Skross Travel Plug World+USB: β¬29.95 β’ Skross Power Charger Combo+ 65W: β¬49.95 Total reimbursement requested: β¬121.16 I also request compensation under EU Regulation 261/2004, as the cancellation and significant delays qualify for passenger compensation. Please confirm the next steps for processing my claim and where to upload all supporting documents.- Bogota-Hamburg
- Economy
Ivett M
Verified | Oct 5, 2025Atlanta-Budapest
Economy
Brief description: being deny to check in before cut-off time (9:35pm time at counter, 9:40 cut-off time). What time did you arrive at your final destination? Will arrive in Budapest on Monday 6th 13:25pm instead of Sunday 5th 16:40pm What did the airline tell you, and when? 10/5/2025 - 9:20pm: Arrived for check in at the queue at 9:20pm, before cut off time 9:40pm, a group of person is struggling to check in in front of us, took 15 minutes/ the crew arrives to check in parallely. 10/5/2025 - 9:35pm person at the counter: "You are late, I don't think you can make it" 10/5/2025 - 9:38pm myself: "Can I just leave my luggage to my friend here and go straight to the security gate where there is no queue" 10/5/2025 - 9:38pm person at the counter: "She can not make it" 10/5/2025 - 9:39pm klm hotline, picking up after 10 minutes (after cutoff time): "looking to change the flight but there will be a change fee, the ground crew should have help you to rebook without change fee" What care did the airline provide, if any? no local support at ATL support, telling they are going home hotline offered to rebook with a fee How did the incident inconvenience you? Did you miss an event or lose money? Will miss 1 day of work and had to pay for a rebooking fee and fare difference (422$) whereas there should have been offered Best regards, Cyril
- Atlanta-Budapest
- Economy
Mustafa A
Verified | Oct 3, 2025Dammam-Detroit
Economy
No reason given
my flight cancelled less than 6 hours before the flight and booked me another flight on the other day with different airline- Dammam-Detroit
- Economy
Shelsey J
Verified | Oct 1, 2025Amsterdam-Boston
Economy
Successful claim
No reason given
We were in the process of leaving for the airport on Tuesday 9:30 for our 4:55 flight when I received a text message that our flight was cancelled without any explanation as to why. I had been unable to check in for the flight on the app (it advised to check in at the gate); so I donβt have boarding passes. I was in the process of contacting the airline to rebook but received an email to rebook on a flight the next day (10/1). As a result of the cancellation on 9/30 we incurred over 1,000 euros in extra cost with hotel and food.- Amsterdam-Boston
- Economy
- Successful claim
Henry T
Verified | Oct 1, 2025London-Poznan
Economy
Successful claim
Yes, I had to pay for an independent driver to take me around town and great inconvinience as I was traveling for business. Then the luggage handlers in Poland told me that they will deliver in the airport where I was leaving from as I had to leave one of the bags for my customer in Poland and this didnot hapen . KLM delivered in UK where my next destination was. After that I had to pay for the transpor from Greece to Poland for the bag that originally needed to stay in Poland.
- London-Poznan
- Economy
- Successful claim
Mckenna H
Verified | Oct 1, 2025Dublin-Minneapolis
Economy
Successful claim
Problems at airport
We not only got delayed going to Dublin but also going back. Our first flight got delayed a few hours which caused us along with most of the other flights to miss their connections due to a cyber attack/IT outage at the Amsterdam airport. Other flight attendants we spoke with said there wasn't any weather in the area. Once we arrived in Amsterdam, it was a chaotic mess of tons of people trying to get flights rebooked. After a couple hours of waiting, we finally got rebooked. It was around 9:00 pm when we walked to a nearby hotel, exhausted, and slept there without much for clothing or amenities since our bags were checked. In the morning we were able to catch a nonstop flight but arrived in Minneapolis 19 hours after our scheduled arrival. While we were patient and understand stuff happens, this was one of the most exhausting travel experiences I ever have and travel frequently. I missed things at home such as work along with scheduled time off of work that I was looking forward to using to catch up on after our big trip. We would appreciate any reimbursements we can for the inconvenience along with for the hotel, food, etc. Thank you so much! *As a side note, while I didn't feel the airline was equipped to handle these issues and it wasn't a good experience rebooking, after about 2.5 hours of getting through angry people, the KLM people did end up being very nice and helpful, but getting to that point was a challenge.- Dublin-Minneapolis
- Economy
- Successful claim
Rebecca C
Verified | Sep 28, 2025Oslo-Portland
Economy
Strike
KLM strike delayed my flight and made me miss my connections. The next flight available wasn't until the next morning. Had to book a last minute hotel, pay transportation to and from the hotel, and pay for meals during the delay period. I also missed a day of work due to this delay.- Oslo-Portland
- Economy
Vikash V
Verified | Sep 26, 2025Amsterdam-Hyderabad
Economy
I have not yet received my luggage, and a total of 4 bags are missing. The last time I saw them was at Phoenix Airport, the origin airport where they were checked in. I did not declare the value of my luggage, nor did I receive any cash allowance for incidentals. My carry-on bag was not checked in at the gate. I filed a Property Irregularity Report (PIR) in person at the destination airport in Hyderabad, but so far the airline has not confirmed whether the baggage is delayed or lost, and no approximate delivery date has been provided. This has caused severe inconvenience as my parentsβ essential medicines for diabetes and their knee support bandages for joint pain are in the missing baggage, which has made them suffer without timely access. In addition, we had to attend a wedding today but all our Indian clothes were packed in the delayed luggage, forcing us to purchase emergency replacements. The bags also contain laptops, phones, and other valuable items, as well as childrenβs clothing and medicines, which are urgently needed. Due to this situation, I have had to incur unavoidable expenses for clothing, medicines, and essentials, and I request reimbursement of these costs along with urgent updates on the delivery of our baggage.
- Amsterdam-Hyderabad
- Economy
Samen M
Verified | Sep 21, 2025Newcastle-New York
Economy
Successful claim
Strike
I was told the 08/09/25 that my flight on the 10/09/25 was cancelled and was rebooked onto a day earlier flight with no support from the staff, I had attempted to contact the staff for support but I was on hold for 35-45 minutes and only spoke to a member of the team for 5 minutes where I was told there is nothing she is able to support with. I was also told I will be given a food and drink voucher due to the disruption, however, when the staff were asked at Newcastle, I was told the voucher would only be able to be used during my connecting flight and to ask the team there. Once I was in France for my connecting flight, I was told by the women at the customer service desk that she has not heard of this voucher and told me to go to my gate as it was approaching boarding time, very rude and unhelpful. Unsupportive members of staff, often passed around from member to member with no sympathy from the team. Very poor communication and this is the second time I have flown with KLM and this is the second time my flight has been cancelled, will not be using KLM in the future due to this poor handling of the situation. Also very stressful time to try and organise a hotel last minute on top of everything else and adding to the costs of the holiday. Poor handling of the entire situation.- Newcastle-New York
- Economy
- Successful claim
Rodica I
Verified | Sep 19, 2025Budapest-Atlanta
Economy
Strike
Our initial flight from Budapest was delayed and we missed our connection flight from Amsterdam. We had to stay the night in Amsterdam airport as they did not have available hotel rooms. We left the next morning and another connection flight was added through Barcelona. After finally arriving in Atlanta our baggages were not there, and we were told they will come with us on the flight. Two days later and we still donβt have the baggages.- Budapest-Atlanta
- Economy
Megan M
Verified | Sep 12, 2025Split-Lihue
Economy
No reason given
SPU to AMS delayed on tarmac, missed original flight from AMS to LAX, was rebooked on the next flight from AMS to LAX, my checked bag got lost and couldn't be picked up at LAX, missed original flight from LAX to LIH, was rebooked on another airline (united) from LAX to LIH. Arrived home at 8:33pm instead of 5:18pm on August 9. I had to return to the LIH airport on August 11 to pick up my delayed bag.- Split-Lihue
- Economy
Keelymae James R
Verified | Sep 12, 2025Split-Reno
Economy
No reason given
Delayed in SPU to AMS, AMS to LAX missed flight, LAX to RNO missed flight. Required rebooking for both of the last flights. No compensation provided by airline.- Split-Reno
- Economy
Keely R
Verified | Sep 10, 2025Split-Reno
Economy
First flight Split to Amsterdam - delayed. Second flight AMS to LAX- missed flight, rebooked. LAX to RNO- missed flight, rebooked. AirTag in bag, shared with KLM and Delta and PIR number filed in person in LAX immediately. Bag shipped to Hawaii instead of RNO. Stayed in LAX. Now AirTag shows the bag location has moved to CA Landmine 9/10/25. Screenshots of movement and all emails available if needed for additional documentation. KLM has not provided any compensation for receipt purchases required when awaiting bag ($852), nor the compensation for the lost bag and contents (est. $2100). Itemized excel as needed.
- Split-Reno
- Economy
Jesus M
Verified | Sep 3, 2025Los Angeles-Bahrain
Economy
No reason given
They have give a flight for the next day without informing of the flight that got cancelled. I need to be reporting back to work on Sept 7. They should provide me accomodation for the inconvenience and or probably a visa for UAE if the Hotel they will provide is not inside Dubai International Airport.- Los Angeles-Bahrain
- Economy
Antoine A
Verified | Sep 3, 2025Bordeaux-Boston
Economy
Successful claim
No reason given
I was booked on a flight from Bordeaux to Boston on August 22nd (via Amsterdam). Just a few minutes before boarding, I was informed that the flight had been cancelled. At the airport, I was advised either to accept a hotel voucher for the night and take a flight the following day, or to arrange my own accommodation and return the next day. I was rebooked on August 23rd on an alternate route via Dublin instead of Amsterdam. This caused me to lose a full day of work and created significant disruption to my travel plans. I attempted several times to submit a compensation request directly through the KLM website, but after entering all the required information, the system repeatedly returned an error and would not allow me to complete the process. I am now seeking assistance through AirAdvisor to obtain compensation for this cancelled flight. Thank you for your support.- Bordeaux-Boston
- Economy
- Successful claim
William B
Verified | Sep 1, 2025Bristol-Duesseldorf
Economy
Successful claim
Influence by other flights
Our flight was delayed by four hours causing us to miss our transfer forcing to stay overnight in Amsterdam.- Bristol-Duesseldorf
- Economy
- Successful claim
Colette A
Verified | Aug 29, 2025Bordeaux-Boston
Economy
Successful claim
No reason given
Additional Details About Disrupted Flight My two children (reservation reference MASLPR) and I were directly affected by the cancellation of our original flight on Friday, August 22nd. What time did you arrive at your final destination? Our original itinerary was Bordeaux β Amsterdam β Boston, departing August 22nd at 1:45 p.m. and arriving in Boston the same day. However, the BordeauxβAmsterdam flight was cancelled 50 minutes before boarding, which caused us to miss the AmsterdamβBoston connection. After queuing at Bordeaux Airport for about an hour, the airline agent confirmed we would be rebooked for the following day. Our new route was Bordeaux β Dublin β Boston, departing at 10:45 a.m. on Saturday, August 23rd. We ultimately arrived in Boston 24 hours later than originally planned. What did the airline tell you, and when? We were first informed of the cancellation through the airline app. At the airport, after queuing to speak with an agent, we were told that accommodation and meal vouchers were available near the airport. However, because of the long delay and traveling with children, we chose to book our own accommodation further outside the airport. The agent confirmed that this was acceptable and instructed us to keep all receipts for reimbursement via the airlineβs website. We also received a leaflet outlining the procedure. What care did the airline provide, if any? Aside from the offer of airport-based accommodation and meal vouchers, the airline did not directly provide assistance. We made our own arrangements for meals, hotel, and transportation as permitted by the airline. How did the incident inconvenience you? The cancellation and rebooking caused: A 24-hour delay in arriving in Boston. Unexpected and unavoidable costs for meals, hotel accommodation, and transportation. Stress and fatigue for myself and my two children due to the disruption and extended travel. Time lost in attempting (unsuccessfully) to submit reimbursement claims online: I tried five times on the KLM website and six times on the Air France website, each time receiving an error message. Did you miss an event or lose money? While no single fixed event was missed, we incurred significant out-of-pocket expenses due to the disruption. These costs were directly caused by the flight cancellation and rescheduling, and would not have been incurred otherwise.- Bordeaux-Boston
- Economy
- Successful claim
Dario W
Verified | Aug 28, 2025Los Angeles-Brussels
Economy
Successful claim
Technical problems
Got informed by email the morning of the flight. As a result I had to leave quickly and leave my wife behind who was supposed to fly on another flight just after me from LAX, incurring additional costs for getting to the airport quickly and separately as well as costs for making international phone calls. Managed to get rebooked on an earlier flight that day after receiving last minute cancelation notice. As a result my wife and I had to split up for me to rush to the airport without being able to fuel the rental car (Budget invoice) and her having to take a taxi later ($67 paid in cash after Uber got cancelled). Had to make multiple international phone calls increasing my phone bill as you can see from attached screen shot - Iβve claimed difference between average of months being well below 100 AED and the AED 594 of June (500 AED = $136.23). I got put on a Standby ticket and only confirmed a seat last minute at the gate. Overall experience was very stressful- Los Angeles-Brussels
- Economy
- Successful claim
Michael C
Verified | Aug 28, 2025Amsterdam-Dublin
Economy
Successful claim
Technical problems
Airplane had a wiring noise coming from the emergency exit, we taxied for upwards of an hour and were notified our flight was canceled upon exiting the aircraft. We had to scramble to reschedule and were stranded at the AMS airport for more than 6 hours- Amsterdam-Dublin
- Economy
- Successful claim
Bame M
Verified | Aug 28, 2025Johannesburg-New York
Economy
No reason given
My flight from Amsterdam to New York operated by Air France was cancelled with no explanation. I was informed by the flight attendant as I was landing with KLM to Schiphol. I was informed that I was rebooked onto another klm flight via Madrid, however they did not take into account that I did not have a Schengen visa and could not access the flight. I spent an hour with the info desk to try and resolve which took time as there were no avail flights direct to NY. I was finally booked via Boston and this meant I arrived in NY at 11:00pm over 8 hours after originally scheduled arrival time. I was so disoriented and tired after over 30 hours of total travel time from South Africa that I forgot my work laptop in the TSA line at Boston Logan which caused further inconvenience as I had to spend time submitting claims. I arrived at my house at midnight and had to request the next day off work due to exhaustion and having to resolve laptop issue. I hope to have a positive response- Johannesburg-New York
- Economy
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