KLM Royal Dutch Airlines complaints: comments, page 6
349 comments
Dominic F
Verified | Feb 7, 2025
Birmingham-San Francisco
Economy
Weather conditions
Our initial flight was delayed with meant we missed our connection which messed up the planning of our trip - we were charged for the night we missed and had to pay extra as we were unable to get to our final destination in time
- Birmingham-San Francisco
- Economy
Julie B
Verified | Feb 5, 2025Amsterdam-Newcastle
Economy
Successful claim
Weather conditions
We were rerouted to London after our cancelled flight so had to take 2 flights to get to Newcastle arriving 6 hours later than expected- Amsterdam-Newcastle
- Economy
- Successful claim
Umut D
Verified | Feb 5, 2025Amsterdam-Orlando
Economy
Technical problems
KLM flight got delayed 09:55 Change aircraft because of a lightning strike Left 12:10 Amsterdam Arrived Atlanta 15:06 taxien to the gate anther 20 min make me missed my connected flight to Orlando 15:45 suppose to leave left 6:10 pm Big delay because of the airline fault- Amsterdam-Orlando
- Economy
Alice M
Verified | Feb 4, 2025Geneva-Boston
Economy
Successful claim
No reason given
The flight was cancelled, and me and my family were obliged to stay in Geneva for more days than it was planned. I'm a student at University, my father and mother they had to be at work that days. So, this cancellation has been reflected on our life.- Geneva-Boston
- Economy
- Successful claim
Dale B
Verified | Feb 4, 2025Stuttgart-Amsterdam
Economy
Weather conditions
On 12/27/2024 at approximately 6:30 a.m. we checked in on-line for our flight from Stuttgart to Amsterdam and ultimately to the U.S. At approximately 10:00 a.m. we received an email notice that the flight was cancelled due to weather conditions, but the weather in Stuttgart was sunny and it was nearly 24 hours before we were scheduled to depart. No option for rebooking was provided. A few minutes later we received an email from Delta also advising of the cancellation and again no option for rebooking was offered. From 10:00 to 2:00 or so we were on-line with Delta chatting about our options. It was indicated that if we could get to Amsterdam, we could still make our flight to the U.S. We opted to book train tickets to Amsterdam. At approximately 4:00 to 5:00 p.m. on 12/27/2025 we received an email rebooking our flight on 12/28/2025 but we would not arrive in Amsterdam to make our connecting flight. Again, no option was provided for rebooking from Amsterdam to the U.S. We opted to take the train to Amsterdam. At 1:00 a.m. on 12/28/2025, after we had arrived in Amsterdam, we received an email indicating we had been rebooked from Amsterdam to the US but it would arrive 10 hours later than our original flight. At 6:00 an we were able to obtain our boarding passes on our original 9:05 am flight from Amsterdam to Salt Lake City, Utah, USA. We lost our last day of vacation due to the stress and having to leave Stuttgart a day earlier than planned.- Stuttgart-Amsterdam
- Economy
Jeroen S
Verified | Feb 1, 2025Brussels-Amsterdam
Economy
Successful claim
Weather conditions
Did you miss an event or lose money? Yes, the gas for the car from Brussels to Amsterdam. Also now I am not going to use the train that's booked with you from Amsterdam to Brussels when I get back. For this I would like to have a refund to. Thank you in advance.- Brussels-Amsterdam
- Economy
- Successful claim
Vlad Florian A
Verified | Feb 1, 2025Bucharest-Stuttgart
Economy
Successful claim
No reason given
Connection lost in Schiphol (Amsterdam Airport) due to delay of the previous flight. Because of this I was needed to stay for 6h50min in the airport. Because of the late arrival Stuttgart my job schedule needed to be changed.- Bucharest-Stuttgart
- Economy
- Successful claim
Michele G
Verified | Feb 1, 2025Amsterdam-Auckland
Economy
No reason given
I was sent via San Francisco instead of LA which meant I missed catching up with friends during the layover at LAX I was not offered any vouchers My bag was not put on my flight however they did courier it to me and it arrived the next day- Amsterdam-Auckland
- Economy
Veselin V
Verified | Feb 1, 2025Amsterdam-Portland
Economy
Successful claim
Technical problems
Got email 10 hours before my flight that my flight is cancelled and when I checked in the morning for my first flight to Amsterdam my nightmare started. I missed very important business meeting today. My company lost a very important client.- Amsterdam-Portland
- Economy
- Successful claim
Alexandru C
Verified | Jan 31, 2025Bucharest-Stuttgart
Economy
Successful claim
No reason given
First flight got delayed and the 2nd flight had to be changed. Arrived at the destination at 22:30LT. Lost duty on 01.02.2025 due to rest regulations.- Bucharest-Stuttgart
- Economy
- Successful claim
Iulian Cosmin F
Verified | Jan 31, 2025Bucharest-Stuttgart
Economy
Successful claim
No reason given
I suppose to have a connection flight from Amsterdam with flight number KL1833 but due to delays we received th late flight with more thent 3 hours delay KL1835- Bucharest-Stuttgart
- Economy
- Successful claim
Azem G
Verified | Jan 31, 2025Zagreb-Georgetown
Economy
Successful claim
Technical problems
I had flight schedule with KLM for 27th January from Zagreb to Amsterdam at 6.30am .On 26th night evening received email and message from KLM that flight is canceled due the technical issue and flight will be moved for 28th . I leaving in other city so I arrive night before to Zagreb and had extra expenses for my travel with car as I had to return home and come back for schedule flight on 28th. I delay for my overseas job for one day.- Zagreb-Georgetown
- Economy
- Successful claim
Angela D
Verified | Jan 29, 2025Aberdeen-Bucharest
Economy
Weather conditions
Our 1st flight from Aberdeen was delayed, then got to Amsterdam and flight to Bucharest got cancelled. We had a very important appointment with a lawyer which we couldn't make. The whole experience was horrendous. I have multiple sclerosis and was exhausted waiting on flights , walking to gates and 4 flights later and 4 countries and 24hrs later we arrived in Bucharest. Not the best start to a very important week in Bucharest- Aberdeen-Bucharest
- Economy
Julianna J
Verified | Jan 29, 2025Aberdeen-Bordeaux
Economy
Weather conditions
I arrived at the Gate 5 minutes before take-off after running like hell. I have asthma! No bus to take me to the plane. A kind sir from KLM put me on another flight which was also delayed, apparently, it was already announced to be delayed. Why put me on a flight which was delayed? Same thing, had to run to catch my connection and missed it. Had to stay 1 more day away from home. I was told that bags will follow me but my bag was late. I arrived before my bag did. I am now afraid to fly, afraid to miss my flights. Airlines need to consider heavily the psychological stress induced by flight delays.- Aberdeen-Bordeaux
- Economy
Rebecca S
Verified | Jan 28, 2025Manchester-Washington
Economy
Successful claim
Influence by other flights
I was advised that the airplane had encountered mechanical issues and was diverted to London. This meant the plane arrived late at Manchester airport which meant we arrived late in NY, meaning that I had missed my connection to Washington D.C.- Manchester-Washington
- Economy
- Successful claim
Jonathan K
Verified | Jan 28, 2025Istanbul-Washington
Economy
Technical problems
My flight AF050 (CDG to IAD) on 08 January 2025 was canceled due to a technical issue. Air France failed to re-route me to my final destination (CLT) and only offered a flight to JFK, even though there were other available options through different airlines that could have gotten me to CLT. Because of this, I missed my connecting flight from DCA to CLT and had to purchase additional flights to complete my journey. These expenses included: JFK to CLT: $382.49 DCA to CLT (missed flight): $267.68 Air France reimbursed the DCA to CLT flight but has not compensated me for the JFK to CLT flight, which was necessary because of their failure to re-route me. Additionally, they have not provided the β¬600 compensation under EU261 that I am entitled to as a result of this cancellation. This caused significant financial and emotional stress during my trip.- Istanbul-Washington
- Economy
Anthony N
Verified | Jan 28, 2025Istanbul-Washington
Economy
Technical problems
My flight AF050 from CDG to IAD, scheduled for 08 January 2025, was canceled due to a technical issue. Despite EU261 regulations and Air France's obligation to re-route me to my final destination (IAD), the airline failed to provide adequate re-routing options multiple times. Below is a detailed account of the events and how Air France has failed me at every step: - What time did you arrive at your final destination? I arrived at my final destination (IAD) over 24 hours late after incurring significant additional expenses and stress. The lack of assistance and the mishandling of the situation caused unnecessary delays. - What did the airline tell you, and when? After the cancellation was announced, after 5 hours of being on the tarmac already boarded, I received no proactive communication from Air Franceβneither an email nor a phone callβabout rebooking or re-routing options. I was left to contact customer service myself. Over the course of several hours, I spoke with five different customer service representatives, three of whom were extremely unhelpful, while one even hung up on me mid-call. All five representatives repeatedly told me that Air France could not re-route me to IAD, citing the fact that my tickets were purchased with Flying Blue miles/points as the reason. This explanation is unacceptable and completely violates EU261. Despite my attempts to explain that EU261 requires re-routing to the final destination (even through other airlines and airports), I was told that JFK was the only available option. There were clearly plenty of flights available through other airlines and airports that could have gotten me to IAD. Air France refused to explore these options, forcing me to book my own flights at significant personal expense. - What care did the airline provide, if any? Air France provided meal and hotel vouchers for the overnight delay in Paris, which covered basic needs. However, this was the bare minimum and did not compensate for the lack of re-routing or the additional expenses I incurred. Air France failed to re-route me properly to IAD, forcing me to independently arrange transportation from JFK to IAD. For the other passenger on my itinerary, Air France's mishandling caused them to miss their connecting flight (DCA to CLT), requiring an additional ticket from JFK to CLT. Air France did not reimburse all out-of-pocket expenses, as they selectively covered only the two cheapest flights (JFK-DCA for me and DCA-CLT for the other passenger) while ignoring the other passengerβs more expensive JFK-CLT flight, which was equally necessary. - How did the incident inconvenience you? Significant Financial Costs: I was forced to purchase a new flight from JFK to IAD for $220.49. The other passenger on my itinerary had to purchase a JFK to CLT flight for $382.49 after missing their DCA to CLT flight, which cost $267.68. Time Lost: I spent hours on the phone with Air France customer service trying to resolve the issue. Their refusal to provide proper re-routing caused me to arrive at my final destination over 24 hours late. Emotional Stress: The lack of proactive communication, the misinformation provided, and the dismissive attitude of customer service caused unnecessary frustration and anxiety throughout the ordeal. Missed Obligations: The delay and re-routing issues disrupted my professional obligations and personal plans. The financial and logistical burden was completely avoidable had Air France complied with their obligations. - Did you miss an event or lose money? Yes. The incident caused me to miss professional commitments due to the delay and resulted in significant financial losses: Out-of-pocket expenses for flights not reimbursed by Air France: JFK to IAD: $220.49 JFK to CLT: $382.49 for the other passenger. DCA-CLT: $267.68 (missed flight) for the other passenger. Hours of lost productivity due to delays and handling this matter. Additional travel stress caused by Air Franceβs refusal to comply with EU261. - Why Air France Failed: Failure to Re-Route Properly: Air France refused to re-route me to IAD through other airlines, despite EU261 requiring them to do so, even at their own expense. There were multiple alternative flights available through other airlines and airports that could have gotten me to my final destination. Misinformation About Points Booking: Air France repeatedly claimed that tickets purchased with miles/points excluded me from EU261 protections, which is completely false. Under EU261, all passengers are entitled to re-routing and compensation regardless of how the ticket was purchased. Selective Reimbursement: Air France selectively reimbursed only the cheapest flights (JFK-DCA and DCA-CLT) while ignoring the other passenger's JFK-CLT flight, which was equally necessary for them to reach their final destination. Poor Customer Service: Air Franceβs representatives were dismissive, unhelpful, and unprofessional. One even hung up on me mid-call. Failure to Provide Full Compensation: Air France has yet to pay the β¬600 per passenger compensation required under EU261, despite acknowledging that my journey qualifies for this regulation. What I Am Seeking: Full Compensation Under EU261: β¬600 per passenger (β¬1,200 total) for the flight cancellation and delay in reaching our final destinations. Reimbursement of All Out-of-Pocket Expenses: My JFK-IAD flight: $220.49 The other passengerβs JFK-CLT flight: $382.49 The other passengerβs DCA-CLT flight: $267.68) Acknowledgment of Failures: Air France must acknowledge their failure to comply with EU261 and ensure proper staff training to prevent similar incidents.- Istanbul-Washington
- Economy
Ashley S
Verified | Jan 27, 2025Teesside-Amsterdam
Economy
Successful claim
No reason given
Hi my 06:00 flight from teeside to amsterdam was cancelled so they put us on the 10:00 flight to amsterdam wich was delayed also so did not leave teeside airport until 11:30 which was an big inconvenience for me as i also had quite abit of travelling to do when i arrived in amsterdam so this significantly prolonged my journy.- Teesside-Amsterdam
- Economy
- Successful claim
Veronica B
Verified | Jan 24, 2025Austin-Budapest
Economy
I arrived at the airport 3.5 Hrs ahead of time after having checkec in the night before. Then I was told I could not board my flight because of my passport expiration. I then immediately called the airline to cancel my flight, but my call was routed to Fond Travel. They told me the only way to cancel my flight was to pay a $450 fee even though my ticket was fully refundable. I was also told I would get my refund 7-10 business days later. Today is day 10 and still no refund. I was also told I should not have had to pay the $450 fee, which I'm also looking to have refunded.
- Austin-Budapest
- Economy
Deniz D
Verified | Jan 23, 2025Economy
Hostess
On 22/01/2025, KL1959 KLM Dutch Airlines, during my flight from the Netherlands to Istanbul at 11:35 am, I boarded the plane and my daughter had a small bag and although the hostess should have helped me, she took the bag by shouting at my daughter and hit and broke the wheel of the bag while lifting it. What kind of disrespect, arrogance and rudeness is this? He was the only male hostess on the plane with a bald head and I will never choose this airline and will not recommend it to anyone. So while this man's job is to help people in a respectful way, you can't yell my daughter. He- Economy
Rodolfo C
Verified | Jan 22, 2025Porto-Austin
Economy
Weather conditions
They cancel the KLM flight to Austin, referring weather conditions, however they rebook me to another flight to Austin leaving the same day earlier but not direct flight (stop in Atlanta) and arriving late to the same destination.- Porto-Austin
- Economy
Branden T
Verified | Jan 19, 2025Amsterdam-Houston
Economy
Technical problems
The flight actually left Amsterdam and after an hour the pilot notified us that we would have to return back AMS after finding there was a technical issue with the plane. We returned safely but there were no other flights leaving back to Houston that day for us to get on. So we had to grab some clothes and a hotel to make to the next day to catch the next flight leaving out. I also had to pay an extra day for parking at my final destination because of this incident. My luggage is also missing. I know it will all work though but a huge inconvenience.- Amsterdam-Houston
- Economy
Swati S
Verified | Jan 18, 2025Schonefeld-Austin
Economy
Successful claim
Technical problems
Flight was delayed right before take off. Pilot and attendants stated it was due to a technical issue with the planes computer system. They stated they would give vouchers for drink and good, but I never received any. We were told everything would be rescheduled βbehind the scenesβ if we missed our connections. We finally got onto the plane very late, and got to the destination, but missed our connections. I had to go to the area to get the missed flight portion rescheduled and then get through immigration on quickly to make he next flight. The airline refused to refund the seat upgrades I had paid for with my ticket. I had to contact delta and they refunded that portion for me. My flight landed 8 hours after I was originally set to arrive in Austin, Texas, USA. The original flight was from Amsterdam straight to Austin. My new fkight went from Amsterdam, stopped in Michigan, and then I had to catch another connecting flight to Austin. I contacted KLM after I returned to America and they refused to provide me any compensation or refund at all. They claimed the delay was due to a weather issue, but the skies were clear and there were no storms anywhere . The airline is being dishonest. I had to miss work for two full days afterwards and I became very ill due to my diabetes care being delayed and disrupted.- Schonefeld-Austin
- Economy
- Successful claim
Reka K
Verified | Jan 17, 2025Amsterdam-Atlanta
Economy
Technical problems
We started to move to the runway and then we stopped on the way. Turned out there was a mechanical issue with our plane. We were waiting for a part that was not available for hours and when it arrived it also needed a lot of time to put it in the plane. Altogether we were delayed 4 hours, altogether spent 12 hours on the same plane- Amsterdam-Atlanta
- Economy
Charles W
Verified | Jan 16, 2025Atlanta-Asheville
Economy
Weather conditions
I got to Atlanta and got on the flight which was already delayed from 10.40pm until 12.09am. we then got on the plane went through the safety checks by the cabin crew. the plane started to reverse out onto the run way. Then the captain said 'this flight is now cancelled due to the weather we have to de ice all the plans and the queue for that is too long so the flight is cancelled'. By the time we got off the plane it was around 12.30 which is almost three hours after the flights original time. I then had to find another way to asheville the next morning as I had to get to Asheville Sunday morning, and the Sunday morning flight to Asheville was full. So had to go by car to make sure I got there on time.- Atlanta-Asheville
- Economy
Denis M
Verified | Jan 16, 2025Geneva-Boston
Economy
No reason given
Our flight from Geneva to Amsterdam was cancelled and we missed our connected flight to Boston. We were obliged to stay in Geneva for 3 days more. These unexpected circumstances reflected to our job, school etc.- Geneva-Boston
- Economy
Denis M
Verified | Jan 16, 2025Geneva-Boston
Economy
Successful claim
No reason given
My flight from Geneva to Amsterdam on January 5, 2025 was cancelled and me and my family were obliged to stay in Geneva for 3 days more than it was expected.- Geneva-Boston
- Economy
- Successful claim
Cortney B
Verified | Jan 16, 2025Venice-Rochester
Economy
Weather conditions
Our seats were not assigned together after being rebooked. We were traveling with children 5 and under which made it a very stressful experience. We had paid up front for seat selection and extra leg room.- Venice-Rochester
- Economy
Gemma B
Verified | Jan 7, 2025Chicago-Barcelona
Economy
Technical problems
So the first flight, Chicago- Amsterdam was delayed already like an hour, and then since I only had an hour in Amsterdam to take my connecting flight, I missed that flight so I had to choose another flight 6 hours later. So I arrived to Barcelona 7 hours late.- Chicago-Barcelona
- Economy
Zoran B
Verified | Jan 6, 2025Zagreb-New York
Economy
Weather conditions
DUE TO THE SNOW SSTORM IN AMSTERDAM MY FLIGHT WAS DELAYED FOR 3.7 HOURS . LOST MY DELTA FLIGHT CONNECTION TO JFK IN AMSTERDAM.- Zagreb-New York
- Economy
Dominic G
Verified | Jan 5, 2025Luxemburg-Edinburgh
Economy
No reason given
You delayed the flight from lux to Amsterdam which in turn will make me miss my connection from Amsterdam to Edinburgh. Iβd like to claim because I will arrive more than 5 hours late to my final destination and additionally will be charge for parking at Edinburgh.- Luxemburg-Edinburgh
- Economy
Suzanne M
Verified | Jan 2, 2025Amsterdam-Los Angeles
Economy
Technical problems
They agreed to compensate me for my cancelled flight, but they denied compensating me for my daughter's ticket. She's an infant, but I booked her her own seat.- Amsterdam-Los Angeles
- Economy
Ivo A
Verified | Jan 1, 2025Boston-Zagreb
Economy
Successful claim
No reason given
Airline sent one email in Duch language less then 24 hours before flight. We tried to check-in that day and we only got information that onloine check-in is not possible, but not that flight is cancelled. We found out on the airport that flight has been cancelled and rebookt for tomorrow night. We had hotel, taxi, and food expenses.- Boston-Zagreb
- Economy
- Successful claim
Janet K
Verified | Dec 30, 2025Cape Town-Salt Lake City
Economy
No reason given
Super last minute change at night in Cape Town. Not safe and not planned for. Incurred a lot of extra unforeseen costs and delayed my trip by a full day. On top of that, we were served day-old food on our flight and the seats were not at all that I had originally booked.- Cape Town-Salt Lake City
- Economy
Sulayina T
Verified | Dec 27, 2024Economy
I lost one bag and 9 of my bags were opened and my things
Most of my valuable items were stolen and upto now I haven't got my lost bag. My items were worth $4990- Economy
Divya A
Verified | Dec 27, 2024Bangalore-Detroit
Economy
Technical problems
The flight was delayed, the more disturbing thing was it kept delaying every 30 mins otherwise I would have asked for an alternate flight or partner flights that I could take as an option. Also, a big metal fell on my Leg that they keep near bag weighting scale at the BLR airport and asked the KLM counter staff to raise a complaint and I did not hear from them.- Bangalore-Detroit
- Economy
Md Sazib H
Verified | Dec 25, 2024Las Vegas-Alicante
Economy
No reason given
I contacted the airlines about the delay and extra costs. I only got the refund for the extra cost, not for the delay. I was supposed to reach on Sunday Nov 24 at 4.15 pm, instead I reached On Nov 25 at 9 am. I missed the first day of business trip due to the delay.- Las Vegas-Alicante
- Economy
Aleksa T
Verified | Dec 21, 2024Belgrade-Houston
Economy
Successful claim
No reason given
My flight was changed for a different one with 6 hours delay and not direct route that I purchased. Iβve arrived at 10 pm instead of 2 pm.- Belgrade-Houston
- Economy
- Successful claim
Cesar C
Verified | Dec 17, 2024Zurich-Lima
Economy
Weather conditions
i lost my flight because of the weather - Moved to another flight to Lima and lost my luggage in this transit. My luggage still cant be found. Too many issues with this trip.- Zurich-Lima
- Economy
Bennet W
Verified | Dec 13, 2024Prague-Minneapolis
Economy
Successful claim
Technical problems
Our plane in Prague had some damage that needed to be repaired. It was delayed to Amsterdam, causing our flight to Detroit to be missed and rescheduled for the following morning.- Prague-Minneapolis
- Economy
- Successful claim
Xiannan T
Verified | Dec 13, 2024Amsterdam-Los Angeles
Economy
Technical problems
Meals for both of my wife and me thatβs about 100 euro. A day of work as a physician of daily pay rate of 1400 euro.- Amsterdam-Los Angeles
- Economy
Gurpreet Singh B
Verified | Dec 13, 2024Toronto-Delhi
Economy
No reason given
My Initial flight from Toronto to Amsterdam was delayed by 3 hours which caused significant inconvenience for us, especially for my mother who has health concerns. We were notified of the delay only few hours before the departure when we were on our way to the airport, which was a 5 hour drive, hence could not do anything but to wait at the airport. The email for the delay mentioned that we will be provided with food vouchers, which we were not. We planned on seeing a my cousin and spending time with him during our originally scheduled 5 hour layover at Amsterdam, which never happened because of the 3 hour delay of the flight. We had made some arrangements to see my cousin which all went in vain because of the delay.- Toronto-Delhi
- Economy
Mugdha P
Verified | Dec 6, 2024Cairo-New York
Economy
Flight 13 hours delayed. air France window customer service said air line will reimbursement for hotel accomodation
- Cairo-New York
- Economy
Ivica B
Verified | Dec 4, 2024Zagreb-Portland
Economy
Airport Portland (PDX) after arrival - lost baggage
My baggage did not arrived. Report PDXKL10086 was created at PDX on Dec 1st, 2024 at 13:12. My final point is Corvalis (OR) where I have bussines meeting. I connected service through social media (whats-up) and I received messages every day (December 1, 2 and 3) that baggage was located and that will be delivered soon. Last message was on December 3rd, 16:03 that baggage is ready for delivery. However, now December 4th, 13:40, after 3 full days I am still without my baggage and clothes. i needed to by some underwear and shirt just for 50 euros, what is not real problem. Problem is that KLM does not response on whatsup anymore and that I do not have any information last 24h.- Zagreb-Portland
- Economy
Gino P
Verified | Dec 4, 2024Copenhagen-New York
Economy
Problems at airport
In the "Copenhagen to Amsterdam delayed flight" file I subtmitted it says that my flight was delayed to 14:45pm. The flight was actually further delayed to 15:10pm. The actual arrival in Amsterdam was 4:40pm when the door for my next flight to New York was already close. In Copenhagen the staff did not indicate any weather problem in either Copenhagen and Amsterdam. Both had cloudy day but nothing that can prevent any flight to take off or land. My connecting flight to New York was still able to fly on time at 17:05pm as scheduled. I missed my appointment in New York because of this.- Copenhagen-New York
- Economy
Nikola T
Verified | Dec 4, 2024Belgrade-Houston
Economy
Successful claim
No reason given
My flight was delayed by 7 hours and instead flying directly BEL-AMS-HOU was changed to BEL-AMS-ATL-HOU- Belgrade-Houston
- Economy
- Successful claim
Philipp K
Verified | Dec 4, 2024Amsterdam-San Francisco
Economy
Successful claim
No reason given
I boarded the flight 1770 to San Francisco. After about 4,5 hours, when we were already on the western coast of Greenland, the pilot said that we would have to turn back to Amsterdam, because of a technical issue. Immediately, everything became worried and confused. Why would we fly back over the Atlantic, when there was a technical issue? The stewards and stewardesse said, that the plane would have to be repaired in Amsterdam, and that there was no safety risk. Another stewardess said, that the issue was a logistical one: part of a window in the cockpit would have to be swapped due to a crack and KLM would not want to do this in San Francisco. In the end it was an economic decision for KLM: repairing the plane in San Francisco would have been much more expensive than flying it back to Amsterdam. Thus, we went back to Amsterdam, slept in the hotel for one night and took the flight the next day. My travels in San Francisco were thus disturbed heavily. My friends, who wanted to pick be up from the Airport on Monday could not do so on Tuesday, and I had to take an Uber. I also lost one day of vacation in the USA. I think that KLM put its on economic interest of those of the flights guests. Therefore, I fell entitled to the maximum amount of compensation, including by costs of travel from the airport to my final destination.- Amsterdam-San Francisco
- Economy
- Successful claim
Mariam M
Verified | Dec 4, 2024Minneapolis-Amsterdam
Economy
Technical problems
Flight was cancelled without any notice of cancellation until we arrived to the airport. Flight was rebooked for the following day with longer stops and delay. Round (4) trip rides with Uber to and from the airport. Food for the night of cancellation. When we arrived to Istanbul luggage was not available and delayed by greater than 24 hours. We had to buy clothing items and jackets while waiting for clothing to arrive.- Minneapolis-Amsterdam
- Economy
Dalibor T
Verified | Nov 29, 2024Belgrade-Houston
Economy
Successful claim
No reason given
According to the KLM rep flight was delay to the one of the crew members not feeling well but not certain, this was very unpleasant experience as I was traveling with my elderly mother and 2 children age 5 and 3 y.o. the flight was delay till 1 pm and the new flight had 2 stops Belgrade - Amsterdam - Atlanta - Huston instead of an original flight Belgrade - Amsterdam - Huston. We end up traveling 20 plus hours and landed to Huston at around 12am with 2 little kids. The stress and tiredness of running to the immigration to make it on the next flight was such inconvenience knowing that there is a possibility we will spend our Thanksgiving at the airport instead of on our cruise we had scheduled on 28th of Nov. While we understand that some things are beyond control we also think there should be better communication and planning with such a challenges. I look forward for your response and hope that you will look into it and provide suitable solution for the issue caused. Dalibor Tasovac / Nikola Tasovac / Aleksa Tasovac / Bozica Lukic- Belgrade-Houston
- Economy
- Successful claim
Raymond E
Verified | Nov 26, 2024Amsterdam-West Palm Beach
Economy
Technical problems
Flight was cancelled 1 hour prior to departure by KLM for "technical issues" with no alternate flight given that caused a cascade of cancellations. Had to rebook with Delta for the next day of travel on 9/11/2024 at 1900hrs in West Palm Beach- Amsterdam-West Palm Beach
- Economy
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