KLM Royal Dutch Airlines complaints: comments, page 7
349 comments
Stanley T
Verified | Nov 26, 2024
Prague-Washington
Economy
Successful claim
No reason given
Being elderly with health problems, the cancellation not only added an extra day to our travels, but also stressed out our physical situation by adding an additional flight to a different airport - having to fly to Frankfurt the next day in order to get a connector to Dulles, DC, USA. Our arrival in Amsterdam from Prague was just barely in time to catch the connector to Dulles, and no sooner than we arrived for boarding, then we were told the flight was cancelled. No specific reason. The stress was added since there were 24 people in our tour group.
- Prague-Washington
- Economy
- Successful claim
Renee P
Verified | Nov 22, 2024Florence-Amsterdam
Economy
Successful claim
No reason given
My flight was cancelled due to unknown conditions. The airline put me on a flight ten hours later than I was supposed to leave, causing me to lose all of the money on the plans I had made for the day. I was supposed to arrive in Amsterdam at 9:00, now I am arriving at 19:10. The first flight was direct, but now I have been put on one with a layover. I never would have chosen this.- Florence-Amsterdam
- Economy
- Successful claim
Cornelia B
Verified | Nov 18, 2024Detroit-Frankfurt
Economy
Technical problems
I contacted Delta airlines and they told me to contact klm because my ticket was from klm. My flight was 24 hours delayed. I booked a delta premium select seat on my original flight. The flight got cancelled and there was no communication on the gate. The flight got cancelled 2 hrs and 40 min before the flight was suppose to leave. I got a text with a food voucher over $12 and that is how I found the flight was cancelled. After I talked to a delta agent I got my hotel voucher and transportation and was told technical issues of the plane. I was not booked on a premium select seat on my flight to Frankfurt the next day. So I rebooked my flight to Munich to get my premium select seat which I paid for. My final destination in Germany was between Frankfurt and Munich located. So it didn't matter to me. I missed a entire day with my family in Germany and the preparation for big family birthday. I was not prepared to stay a day in a hotel in Detroit at all.- Detroit-Frankfurt
- Economy
Katie B
Verified | Nov 14, 2024Minneapolis-Prague
Economy
No reason given
I have no idea why our flight was delayed by about seven hours. They never told us. This flight was days before the Airlines were hacked.- Minneapolis-Prague
- Economy
Benjamin A
Verified | Nov 11, 2024Madrid-Helsinki
Economy
Problems at airport
Missed first day of a conference in Helsinki. KLM's site won't allow us to submit any data- Madrid-Helsinki
- Economy
William D
Verified | Nov 10, 2024Barcelona-Las Vegas
Economy
Don't remember
All KLM hotel rooms were booked. Gate agent said that the airline would provide β¬250 in exchange for sleeping on the floor at Schiphol.- Barcelona-Las Vegas
- Economy
William D
Verified | Nov 10, 2024Barcelona-Las Vegas
Economy
Don't remember
My flight from AMS to JFK was rebooked 14 hours late. The gate attendant said that KLM would automatically refund the standard room rate as all of the KLM beds were already booked for the night. I was given two blue KLM BLANKETS AND A 12" X 12" cotton for a pillow. The night was beyond miserable...trying to sleep on the floor of Schiphol.- Barcelona-Las Vegas
- Economy
Naveen G
Verified | Nov 8, 2024San Francisco-Kilimanjaro
Economy
Influence by other flights
They refused to pay anything. It was a climbing trip to Kilimanjaro and spent 15k in preparations and booking:. I lost it all just because of KLM. Initial flight delayed, missed the connecting flight. Another flight given but couldnβt track the luggage and had to miss the flight. I lost everything just because of KLM.- San Francisco-Kilimanjaro
- Economy
Marta G
Verified | Nov 8, 2024Amsterdam-Miami
Economy
Technical problems
At Amsterdam airport we stayed on the plane for three hours before taking off. This was due to a technical problem. This made the flight much longer and created discomfort.- Amsterdam-Miami
- Economy
Amy S
Verified | Nov 7, 2024Amsterdam-Washington
Economy
Bcn airport the service is very bad , we asked questions seems like donβt want to help. My luggage handle has broken.
- Amsterdam-Washington
- Economy
Marieanne C
Verified | Nov 5, 2024Brussels-Atlanta
Economy
No reason given
Flight KL1706 I in Brussel cancelled and next flight delayed.because of that flight to Atlanta DL 75 was gone .have to wait till Thursday 24october for the fight to Atlanta at 17.05 That was DL 9374 are KL621.so I arrived in Atlanta next day at 8.00 pm about 48 hours delayed.the airline did not tell us nothing .and did nothing help.- Brussels-Atlanta
- Economy
Elvira V
Verified | Nov 5, 2024Copenhagen-Kona
Economy
Successful claim
No reason given
I was supposed to be in Kona October 2nd at 5 pm ish. Was there at 7:30 instead, October 3rd. Besides that, i had to stay overnight in Honoluluβs airport from 23:59-05:40. The flight from Copenhagen to Amsterdam got cancelled last minute, we sat an hour in the plane. Got in Copenhagen airport at 03.30 to get my flight that was supposed to departure at 6, had to stay there from 03.30-11.50 so almost like 8,5 hours. There was only two men at the counters who could help us, and we were many people. Came a day late to my school, and only got a food voucher as compensation.- Copenhagen-Kona
- Economy
- Successful claim
Richmier M
Verified | Nov 4, 2024Atlanta-Luxemburg
Economy
Influence by other flights
Delayed flight arrival led to missed connection at layover in AMS. Resulted in 10 hour wait for next flight to LUX. Received one food voucher but given amount of time another meal was needed. Airline said to claim additional meal. Receipt provided.- Atlanta-Luxemburg
- Economy
Zuhal Z
Verified | Oct 31, 2024Minneapolis-Stuttgart
Economy
Problems at airport
The flight was delayed and my luggage was stuck in Vienna because Amsterdam didnβt send my luggage to them until a later flight and they did not tell Vienna airport to send it to Stutgart or they didnβt send it to Stutgart. I didnβt have my luggage for 4 days and had to take an uber to buy stuff.- Minneapolis-Stuttgart
- Economy
Demiquell G
Verified | Oct 31, 2024Amsterdam-Minneapolis
Economy
Technical problems
I booked my flight trough Delta airlines and got a notification on Wednesday afternoon saying my flight was cancelled due to mechanical issues and got rebooked again by delta to transit trough DTW but got another notification the night before my flight saying that it got delayed by over an hour and got the option to go trough ATL and wasn't informed that the flight was overbooked when i got to the airport i got denied boarding and put onto the flight to MSP to reach my final destination which is IAH.- Amsterdam-Minneapolis
- Economy
Zuhal Z
Verified | Oct 30, 2024Minneapolis-Stuttgart
Economy
Problems at airport
They never rebooked my ticket for the flight change and they never continued sending my luggage to Vienna so when I had to leave Vienna they sent my luggage after I already arrive in Stuttgart and didnβt tell them to send it to Stuttgart. I havenβt had my bag for 4 days.- Minneapolis-Stuttgart
- Economy
Eric A
Verified | Oct 30, 2024Accra-Washington
Economy
No reason given
I was scheduled for some business meetings on the 19th in the USA and due to the cancelled flight, I arrived a day later which made me missed all my business meetings. I also got very frustrated and displaced since I was carrying some heavy luggage and had to find accommodation near the airport and food etc...The biggest problem was that I received the notification only in less than 2 hours away from the airport and I was on a 4 hour trip to the airport.- Accra-Washington
- Economy
Ismael A
Verified | Oct 29, 2024Rome-San Antonio
Economy
Weather conditions
The airline did not offer any vouchers, we were told they did not have any available anymore, and that all would have to go through reimbursement. Poor organization from attendants at the service desk.- Rome-San Antonio
- Economy
Pamela P
Verified | Oct 28, 2024Entebbe-Washington
Economy
Successful claim
No reason given
At check in at Entebbe airport, I was informed the flight from Schipol, Amsterdam to Washington Dulles was cancelled. I was rebooked on an alternative flight (Delta airlines) from Amsterdam to Logan International Airport, Boston to DC (Ronald Reagan airport). I was also upgraded to Premium Economy as I had requested for the first flight from Entebbe. I arrived in DC almost 5 hours after the initial scheduled flight, and a long lay over in Boston.- Entebbe-Washington
- Economy
- Successful claim
Nancy Anataba Kyorku D
Verified | Oct 26, 2024Accra-Atlanta
Economy
Technical problems
AS I DIDNT HAVE ACCESS TO INFLIGHT INTERNET, I ONLY REALIZED MY FLIGHT HAD BEEN CANCELLED AND THE ROUTE CHANGED WHEN I ARRIVED IN AMSTERDAM. THE EMAIL SENT BY THE AIRLINE ONLY STIPULATED THAT THE NEW ARRANGEMENT WAS DUE TO OPERATIONAL REASONS. IDEALY I SHOULD HAVE GOTTEN TO MY FINAL DESTINATION AROUND 14:30PM BUT ENDED UP GETTING TO MY FINAL DESTINATION AROUND 21:30PM, THAT IS AN EXTRA 7HRS. THIS WAS QUITE UNBEARABLE AS I WAS IN MY MENSES AND HAD TO TRAVEL FOR 24HRS BEFORE I COULD GET TO FRESHEN UP AND HOPING I DO NOT GET ANY INFECTIONS.- Accra-Atlanta
- Economy
Martha B
Verified | Oct 23, 2024Portland-Edinburgh
Economy
Luggage was lost for 3 days. Had to purchase a coat. clothing, personal items and over the counter medications.
- Portland-Edinburgh
- Economy
Priya V
Verified | Oct 15, 2024Bangalore-Atlanta
Economy
Technical problems
I was on a bereavement trip to India following my father's passing. On my way back, I encountered significant delays that impacted my travel plans. I had arranged for my minor child to be cared for by a neighbor, for which I was paying hourly. On the day of the delay, October 6, I incurred an additional $250 in childcare costs ($50/hour), which I paid in cash and unfortunately do not have a receipt for. My initial return was scheduled for October 9, but I had to reschedule to October 6 due to childcare issues. This entire situation left me mentally and emotionally drained, especially because of the uncooperative KLM agents at Bangalore airport during the rebooking process. The airline covered my taxi and food expenses for my son on October 6, totaling $113.92, but no further compensation was provided. Given the circumstances, with the technical delays and cancellation of the flight and including the loss of my father and the stress of leaving my child alone, I believe additional compensation is warranted. I was supposed to arrive at 2:30 PM EST but I arrived at 8M EST on 10/6. THE AIRLINES DID NOT OFFER ANY VOUCHER (NOT EVEN FOR FOOD) NOR ANY LETTER TO SIGN FOR COMPENSATION.- Bangalore-Atlanta
- Economy
Fath K
Verified | Oct 10, 2024Seattle-Nairobi
Economy
I book led with Klm to nbo from sea. I
Couldn't check in became klm actuall issued me a ticket, conf# that didn't register with Delta. I miserd my flight. Klm agenr named Mel #14148 refused to help. She couldn't believe me so asked to delta agent, waites for 30 to locate the D agent and when i did mel refused to work with three different agents. Mel refused to believ the D agent and asked to speak with D reps's agent. But when i asked mel if i could speak with her supervisor mel put me on hold for 30 mints and the told klm superv authorized her to speak for the Super. Delta agent Sandra, 21yr experience was stunned. I spent about 1hr 30 mintes with mel #14148 in vail. Delta- Seattle-Nairobi
- Economy
Jennifer Breitenstein O
Verified | Oct 10, 2024Florence-Birmingham
Economy
Problems at airport
long delay at Florence Airport with no KLM assistance in airport resulting in having to take later flight to Birmingham UK and having to take a taxi to destination since a family member wasn't available to pick me up at a later time- Florence-Birmingham
- Economy
Sue K
Verified | Oct 9, 2024Amsterdam-Nairobi
Economy
No reason given
I have tried to contact KLM, but have been unable to. Our flight was cancelled which resulted in 2 other flights, one to Mumbai, then one from Mumbai to NBO, which resulted in a lot of extra time on planes and we missed a night at our hotel in NBO and a nights sleep. Instead of arriving Sunday night, we arrived Monday. Our day of sightseeing was greatly impacted, since we didnβt get in until Monday instead of Sunday. We did arrive at approx 6:30 am on Sept. 9, but because of the flight changes and such we ended up at the airport until about 9 am because our bags were missing. Didnβt receive them until Sept. 14 and 15 and they were soaking wet. Think they ended up outside at AMS during a rain storm. The airline informed us of the cancellation as we were boarding our plane to AMS on Sept. 7- no reason was given for the cancellation.- Amsterdam-Nairobi
- Economy
Jean Jacques N
Verified | Sep 30, 2024Amsterdam-Washington
Economy
No reason given
They only reimbursed me a Lyft fair from DCA Airport to IAD Airport where I had kept my car at a long term parking. I was suppoded to arrive at IAD Airport at 4:25 PM, after cancellation of my original flight I arrived around midnight at DCA airport. SO I had to take a Lyft taxi to go pickup my car at IAD in Virginia. Once there, I drove and got home at 2:30 AM in Baltimore.- Amsterdam-Washington
- Economy
Kelsey A
Verified | Sep 26, 2024Nice-Boston
Economy
Successful claim
Technical problems
Flight was delayed 3 hours on sept 13th. Then canceled later in the afternoon. We were rebooked on a flight on Sept 14th.- Nice-Boston
- Economy
- Successful claim
Chelsea S
Verified | Sep 26, 2024Nice-Boston
Economy
Successful claim
Technical problems
Flight was delayed for 3 hours, then cancaled late in the afternoon. Original Boarding passes/ flight was for Sept 13th. The Rebooked Flight was for Sept 14th. Thank you for all your help- Nice-Boston
- Economy
- Successful claim
Dorothy B
Verified | Sep 25, 2024Kilimanjaro-Washington
Economy
Technical problems
I received an email from KLM about 7 days before my flight. They might have sent it earlier but I was in the Serengeti with limited WiFi access. The rebooked flight they gave us was with Air France via Paris. We didnβt want a flight with yet another stopover. We had four flights that day already getting from Zanzibar. After trying to get KLM to put us on the UA direct flight from AMS to IAD (their online assistant, when I had WiFi, their staff at IAD and Kilimanjaro and finally their staff in AMS) all refused saying there were βno seats showingβ. I know for a fact there were over 60 seats available through connections at IAD. They just wouldnβt put us on a more expensive flight with a non-partner airline. Never going to use them again. Four flights and two cancellations!- Kilimanjaro-Washington
- Economy
Dorothy B
Verified | Sep 25, 2024Washington-Amsterdam
Economy
No reason given
My full itinerary was to Kilimanjaro airport in Tanzania. I only found out about the cancellation of the first leg of the trip when I checked in on line the day before the flight. They put us on a flight to Atlanta where we would change planes for Amsterdam. I declined that additional step and chose instead to take an Ethiopian Airlines flight from IAD to Addis Ababa and then a connecting flight to Kilimanjaro. We had paid for better seats, but we only got a regular economy seat on the reroute KLM also cancelled my return leg from AMS to IAD. I will be completing the form for that one also.- Washington-Amsterdam
- Economy
Mindy G
Verified | Sep 22, 2024Southampton-Amsterdam
Economy
Worst experience of my life.
I am devastated at the check in counter employees. The line was extremely long and we arrived from a cruise early so we could catch our flight. They were going so slow it took us 1 hour to get to the check in desk. We were coming off a vacation mood so no big deal. Daisy at the check in desk was absolutely terrible. She had an attitude the whole time. Then we had an issue with our bags being overweight. Then we had to pay. My husband and I are active duty military and THIS IS COMPLETELY UNACCEPTABLE. I asked if there was TSA pre check or priority boarding here at SOU and she looked at me and said she has never heard of it. Even told me, what is that? This seems to make KLM look uneducated, confused and untrained. We had to pay 85euro EACH for our bags. We even checked in on the app prior to coming into the airport and put we were checking in our bags. It stated that we had our bags included. We took some luggage out of our bags because unbeknownst to our knowing, we can only take 30kgs only. We did and the whole time Daisy and her coworker who was A MANAGER I MIGHT ADD were snickering as my husband and I fumbled to get what we could out to make it work. Then, get through security flagged immediately again.. immediately I might add. We know how to travel we are military for goodness sake. We know the legal systems and procedures. But this came right after Daisy, decided she wanted to be rude and absolutely no help at all. I can promise you that I will never forget what a terrible experience this was for the both of us . Especially my husband who is the nice one. I will make sure to put this out all over social media as well. The United States military members will not ever fly this route again. Especially if they ever want to get home safely after spending money in a country that hates us. Oh by the way, our bags arrived 3 hours late to our destination. Not even on our plane like Daisy proclaimed. BROKEN and water seeped through my bags.
- Southampton-Amsterdam
- Economy
- Loss: β¬160
Graham D
Verified | Sep 21, 2024Amsterdam-Toronto
Economy
Technical problems
Flight took off from Amsterdam for Toronto but then turned back because of a technical issue. Flight was then cancelled. Flight staff told us to book a hotel and then submit receipt for compensation. We were offered a connecting flight to Toronto the next day, September 15, so are only claiming one night of accommodation in Amsterdam on September 14. We also had taxi and meal expenses but donβt have receipts for those.- Amsterdam-Toronto
- Economy
Jan L
Verified | Sep 20, 2024Prague-Mobile
Economy
Successful claim
No reason given
The fly from Prague was delayed so we miss the fly from Amsterdam to Atlanta. So we have to stay over night in Amsterdam hotel then from Amsterdam next day wad delayed to Atlanta then we missed the fly to Mobile. So we find fly to Pensacola. We been late to work for one day.- Prague-Mobile
- Economy
- Successful claim
Ahmed F
Verified | Sep 14, 2024Hyderabad-Detroit
Economy
My flight from Hyderabad to Bangalore started late and arrived 1 hour late. I was made to wait for my wheelchair for another hour. Hence I missed my flight to Amsterdam and had to wait at the airport for 6 hours and stay at a hotel for 8 hours and travel back to airport for the next flight. I am a senior citizen with diabetes and heart condition and I was traveling alone. They incompetency of the airline caused me extreme distress, anxiety and made my travel much more difficult.
- Hyderabad-Detroit
- Economy
Tanisa C
Verified | Sep 12, 2024Amsterdam-Washington
Economy
Successful claim
Technical problems
What time did you arrive at your final destination? I arrived at DC at 4 pm on Sunday the 8th. I was supposed to arrive at 3 pm on Saturday the 7th. What did the airline tell you, and when? The airline said there was a technical issue with the plane and they had to cancel it. What care did the airline provide, if any? They first provided me with a flight that'd be landing the next day at 10 pm. I attached the receipt. They provided me with a 15 euro voucher at the airport and a hotel voucher. I don't have a receipt for either of those. How did the incident inconvenience you? I was supposed to work on Sunday, which was no longer possible. Did you miss an event or lose money? Yes. I wasn't able to make it to work and miss out on $300.- Amsterdam-Washington
- Economy
- Successful claim
Claudio L
Verified | Sep 5, 2024Copenhagen-Cancun
Economy
No reason given
KLM involuntarily downgraded from Premium Comfort to Coach due to plane change. They sent a message informing change of plane the day before the trip (uploaded). KLM owes refund according to EC 261 and have disregarded all attempts to credit it, in clear violation of EC 261 Article 10 paragraph 2 (c). Feel free to contact me with any questions. Thank you. Claudio Lanzarini- Copenhagen-Cancun
- Economy
Lucca V
Verified | Sep 3, 2024Amsterdam-New York
Economy
Successful claim
Technical problems
Flight got cancelled after it got delayed too much cause they had to switch planes. Got re-booked for a flight the next day.- Amsterdam-New York
- Economy
- Successful claim
Christina T
Verified | Aug 26, 2024Frankfurt-Ibiza
Economy
Unknown
Due to this delay we had to pay the room that was already booked (even if we didnβt use it for 1 day 44β¬ for me) as well as the rental car that we used at the end 1 day less (61,3β¬).- Frankfurt-Ibiza
- Economy
Edmund L
Verified | Aug 23, 2024Amsterdam-San Francisco
Economy
I had a connecting flight from Amsterdam to Salt Lake City to San Francisco. I was denied boarding on the plane at Amsterdam at 5pm on August 4, 2024 and had to stay overnight. The airline told me that they overbooked the flight but not enough seats. I had to go back to work on Monday, August 5, 2024, but I couldn't make it back. I didn't have my luggage as well for a change of clothes. I am still waiting to be compensated for EUR600 for denying to board to the plane to go back to SFO. It was very inconvenient.
- Amsterdam-San Francisco
- Economy
Jason L
Verified | Aug 21, 2024Amsterdam-Washington
Economy
Successful claim
Technical problems
This has been a nightmare from the get go. KLM has made it so difficult to request compensation itβs down right illegal and Iβm filing an official complaint with the DOT. Our flight was rerouted to a City we were not intended to fly into. We sat on a tarmac for 9 hours which is illegal. We had no food available. We were then dumped off at an airport we were not intended to land in with zero help (flight full of people) at 1am and NO airline representatives guiding us or providing any information, not even where our luggage was. This forced us to miss flights, have to rebook flights on an other airline, rent a hotel, buy necessities, miss work, pay our house sitter extra, as well as cause extreme emotional duress. My spouse, a diabetic was having a pulmonary episode and spike in blood sugar, was not offered a meal or any urgency to get him off the plane to get medical attention. To add insult to injury βair advisorβ wants to charge a $600 handling fee to process our claim when we have not even discussed the fact our luggage was sent back to Amsterdam, we had no clothing for 5 days or a breathing machine. There is serious lack of communication, care and concern for anyone who was on this flight and the way it was handled was not only criminal, it was negligent. There is absolutely ZERO live customer support, online apps work occasionally, yet make it impossible to achieve anything and takes an absorbent amount of time out of several of my days to even process this. I feel itβs not only a scam to wiggle out of responsibility, I believe they stand by treating their customers like this and will be persuing legal counsel if not satisfied.- Amsterdam-Washington
- Economy
- Successful claim
George H
Verified | Aug 19, 2024Amsterdam-Washington
Economy
Successful claim
Technical problems
This flight was a nightmare. We were stuck on a Tarmac on the plane for 7 plus hours which is ILLEGAL as per Dot. I am diabetic and missed meals and medication giving me a medical episode on the plane. we were dumped in Philadelphia at 12:30 am with no company representatives to guide us to anything, our luggage was not off loaded and was sent back to Amsterdam (Delta Claim PHLDL14019) WE WERE WITHOUT LUGGAGE FOR 5 DAYS FORCING US TO BUY NECCESTIES, ADDITINAL FLIGHTS HOME TO TULSA, AS WE MISSED OUR FLIGHTS.- Amsterdam-Washington
- Economy
- Successful claim
Anna C
Verified | Aug 18, 2024New York-Warsaw
Economy
Problems at airport
Flight KLM from JFK to Amsterdam was delayed. This was my original ticket. JFK to Amsterdam departing 18.30 Ladning 8.05am Amsterdam to Warsaw departing 9.50 landing 11.40 Flight from Warsaw to Szczecin LOT departing 14.50 arrival 16.00 and car rental pick up at airport at 16.00 this was my original flight. What I ended up having was. KLM from JFK to Amsterdam was delayed we landed 9.30am so i missed my connecting flight (which was at 9.50) and ended up flying out of Amsterdam to Warsaw at 14.30 so I ended missing my Connecting flight in Warsaw to Szczecin LOT ( 14.50 Waw-SZZ) I tried to rebook and change my flight in Amsterdam from Warsaw to Szczecin but they were no help in changing my check in and reboolong me for FREE.. I was unable to call LOT no answer the LOT worker at Schipol wasn't much help. So I ended up having to buy 2 new tickets which could have been changed due to a delay. So we left Schipol at 14.30. We got to Warsaw around 16... (Where i should have been landing in Szczecin) then had to wait to 19.35 for LOT flight from Warsaw to Szczecin and landed. 20.40 where I had to spend 2 hrs calling the car rental since my original pick up was at 16.00.. I shouldn't have had to spend money on my flight from Warsaw to Szczecin if the people at Schipol did what I asked to rebook me.- New York-Warsaw
- Economy
Hyun Tae R
Verified | Aug 14, 2024Paris-Greenville
Economy
Successful claim
Technical problems
Flight from ddg to atl got delayed by 2 hours which caused me to miss my flight from atl to Gsp. I had to wait another 4 hours at atl airport to get on the next available flight which was also delayed an hour- Paris-Greenville
- Economy
- Successful claim
Meaghan S
Verified | Aug 13, 2024Amsterdam-Boston
Economy
No reason given
If I am indeed eligible for this refund, there should be two refunds of 600 euros coming my way. I have been trying to get a 600 euro refund that I am owed for my flight being overbooked the day after this flight was scheduled. This has taken me over a year, and I am still in the process of filing this claim, and I have at least 6 times. They seem to repeatedly be filing the wrong information while trying to wire me the money. For the first delayed flight, I ended up just rebooking my flight to the following day because I had waited so long due to the delays, in addition to finding out that my husband was in the town in Hawaii (Lahaina) that had the catastrophic fire. I wasn't even sure if he was alive or not. When I went to the airport the following day for my rescheduled flight, it turned out that they overbooked it due to so many people rescheduling their flights from the delayed flight I was originally supposed to be on. This has been a year (minus 1 day exactly) of constantly contacting them and being bounced around. I was told to file the claim on the website. That didn't work. Then I did it by email with customer care. That didn't work. They told me to file with reservations. That didn't work. They even suggested filing via Facebook Messenger (weird, I know). I did that, and it didn't work. I've called several times, and they gave me different emails that I should be contacting and said I couldn't file by phone. One email said that I had to file by phone. I have spent well over a dozen hours dealing with this, constantly being told different things. Also, originally my flight was supposed to be Delta, then with all the delays, the airline changed to KLM. They did not provide me with a ticket or email or anything, which is why I only have the receipt. They left me with no record of the flight. I am sorry for how much I just wrote. This has been absolute madness, and ridiculous to say the least. At this point, I have probably talked to every "customer service" agent at the airline, and no one has been able to help me. I have never experienced anything like this. HELP PLEASE!- Amsterdam-Boston
- Economy
Tamar L
Verified | Jul 22, 2024Birmingham-Amsterdam
Economy
Successful claim
Technical problems
Offered me a voucher valid at Birmingham international which I did not take or use as I went directly to London in order to catch the Eurostar to Amsterdam instead of staying an additional night in Birmingham and flying the next day. KLM's alternative flight offer was to fly the following morning to Amsterdam via Frankfurt. This was communicated via the KLM app. At the airport I never managed to speak to a KLM agent although I waited in the line for at least 45 minutes. They handed everyone a card with a number to call. I booked the Eurostar myself and took the next train to London to catch that. I arrived home just after midnight the same day. My original flight was scheduled to depart 13:25 so I traveled at least 10 hours to reach my home.- Birmingham-Amsterdam
- Economy
- Successful claim
Julia K
Verified | Jul 21, 2024Krakow-Edinburgh
Economy
We had a flight with KLM from KRK-AMS and then connecting with AMS-EDI on July 19, 2024. The global outage caused both flights to get delayed by hours each, and with our first flight being delayed we were not sure we would make the second. But upon arrival to AMS we learned the flight to EDI was delayed enough that we had plenty of time to make it. However, without warning, we were denied boarding (without a rebooking) on the AMS-EDI flight, had to call and talk to about 7-8 people before getting a rebooking for the next EVENING to Newcastle, nowhere near our final destination causing us to have to take multiple taxis and trains in the middle of the night. Not only that, we spent hours waiting in AMS with no idea where our checked bag was and were refused help to retrieve it. Only the last people we reached out to helped and gave us a hotel room and some vouchers along with a rebooking (the LEAST KLM could do at this point) and to top it off, our bag did NOT make it to Newcastle! I donβt know if we will ever see that checked bag again. The global outage was not KLMβs fault, but they handled it extremely poorly and with little to no communication and lost so many bags. I know a few parties traveling this day also who did not have nearly as much trouble as we did. Do NOT fly with KLM ever - I surely wonβt.
- Krakow-Edinburgh
- Economy
Taru M
Verified | Jul 15, 2024Helsinki-Bilbao
Economy
Weather conditions
Case solved with KLM directly- Helsinki-Bilbao
- Economy
Elijah V
Verified | Jul 10, 2024Amsterdam-Nantes
Economy
Baggage Delayed
My baggage was delayed. I was in Nantes for 2 days for a performance KLM assured me that my baggage would be delivered and that I would receive a phone call to schedule. I never received a call, my baggage was delivered to my hotel the day after I checked out. Now my baggage (musical instrument) is now in Nantes, France. The airline has refused to pick the bag up. The last customer service agent I spoke to told me, "well it's been past 45 days, sir. I'm not sure if we can help you". This has been going on since April 6th. Currently my bag is in the possession of someone who would like to return it, but does not know how. I am close to giving up hope that this matter will ever be resolved. I am not just discouraged, I am wounded by the loss of my instrument and the callousness of the staff who have made little to no attempt to rectify this situation.
- Amsterdam-Nantes
- Economy
- Loss: β¬1000
- Desired solution
Anonymous member
Verified | Jun 28, 2024Venice-Amsterdam
Economy
I didnβt get Schengen visa and I canβt take this flight(
Iβm losing $333 for a reason that doesnβt depend on me. Iβm asking you to give me a voucher for $333 so I can use it for the next flight to Amsterdam when finally get a visa. Iβm requesting a voucher for the flight I canβt take booking code VWGQDO on July 4 KL 1630 at 11:40-13:40
- Venice-Amsterdam
- Economy
- Desired solution
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