KLM Royal Dutch Airlines complaints: comments, page 5
349 comments
Hayley V
Verified | Aug 21, 2025
Amsterdam-Buffalo
Economy
No reason given
Flight from Amsterdam to NYC was delayed 3+ hours, which then made us miss our connecting flight to Buffalo. We had to stay overnight in NYC. Airline gave us a place to stay for the night and flight rebooked for next morning in early AM
- Amsterdam-Buffalo
- Economy
Gargi M
Verified | Aug 17, 2025Zurich-New York
Economy
Technical problems
The KL1924 flight from Zurich to AMS was delayed by 1 hour since the arriving flight was delayed. The flight from AMS KL0645 was delayed by 4 hours and departed after midnight on Aug 16th instead of originally scheduled for 20:50p departure on Aug 15th. This was a technical issue / error because the flight was over fueled. The pilot /gate agents said that the aircraft was over fueled since was supposed to fly to Singapore but instead was routed to JFK, hence too heavy. They had to spend 2-3 hours doing the weights and balances ,removed 37 passengers and off loaded luggage because they were not able to remove the over fueling. This was problematic. minimal updates, my two children ages 3 and 4 slept on the gate floor since we were given no food or served water. The updates were only "we have no updates but thanks for your patience" We were supposed to land on August 15th at 22:50 but instead landed on August 16th around 2am- Zurich-New York
- Economy
Areti Elissavet T
Verified | Aug 16, 2025New York-Mulhouse
Economy
Successful claim
Influence by other flights
We faced delays already when we had our flight 2 weeks ago and now again!! Thats unbelievable! I ve never faced such problems with another airline. As our fright from JFK to Amsterdam has over 3 hours dalay we will miss our flight to Basel! On the app there is no information about a new flight to Basel thats really unaceptable!!! And we still dont know if the dalayed flight will have more delay or even will be canceled as we had the same issue from flying from Amsterdam to JFK. The flight was showed as delayed 2 times and in the end it was canceled! Thats a horrible service i will never choose this airline again!!! We expect you to work on our both claims asap!!!- New York-Mulhouse
- Economy
- Successful claim
Eli A
Verified | Aug 14, 2025Bergen-Cedar Rapids
Economy
No reason given
I submitted a claim with Delta, and they denied any responsibility, claiming it was the fault of codeshare partner KLM. So, I submitted a claim to KLM. They've falsely claimed it was cancelled due to weather. I've uploaded proof of this in a message from KLM (issued at the time of cancellation) regarding the cancellation which lists "operational constraints". I submitted this to KLM/Airfrance and asked them to explain and provide proof of their claim of weather related cancellation. They refuse to do so. They just keep saying "our position doesn't change" (the false lie of weather related cancelation). Now they won't even respond to communications about the claim (they didn't respond to the initial claim I made shortly after returning despite multiple follow-ups until about a month after it was submitted). Moreover, the flight was cancelled one day in advance in the absence of any adverse whether conditions, neither in Bergen nor Amsterdam. They are simply lying and leaning on this false claim to avoid responsibility. We arrived home more than 2 days later after scheduled, having incurred thousands of dollars in cost. We have been offered nothing by either Delta or KLM. They've both essentially told us to fuck off.- Bergen-Cedar Rapids
- Economy
Katrina T
Verified | Aug 14, 2025Washington-Belgrade
Economy
No reason given
Ist our flight was canceled. Then they rescheduled us for united to CDG. When arring, we had no boarding pass. We had to go out collect our bags. Ther was absolutely not enough time time do this mainly because of being a group of 7 and distance to our gate. That flight was missed. We were rebooted for the next day. Upon getting ready to check-in. We were told we have no seats. We were overbooked!. So then air france took care of getting us flights the next day from CDG to DUS to BEG- Washington-Belgrade
- Economy
Antonio L
Verified | Aug 10, 2025Barcelona-Cancun
Economy
Successful claim
No reason given
We purchased tickets to fly from Barcelona to Cancun on August 7th 2025, through the Rumbo website. The itinerary was Bcn-Ams, And/Atl, Atl/Cun. The flight Amsterdam/Atlanta was delayed over 2 hours, without stating the reason. This delay translated in us loosing the connecting flight to Cancun, without the possibility to reschedule for the same day, thus relocating us to a flight the day after and giving us a 12 USD dinner boucher. In total we got to our destination over 15 hours late than expected, causing us to loose our hotels, part of the car reservation, and few other expenses.- Barcelona-Cancun
- Economy
- Successful claim
Liam S
Verified | Aug 5, 2025Alicante-Stockholm
Economy
Successful claim
No reason given
Flight from Alicante was delayed and I missed my flight to Stockholm. KLM could offer a ticket next day at 8pm to Oslo instead. I took that but it cost me one workday and a lot of waiting hours.- Alicante-Stockholm
- Economy
- Successful claim
Thomas O
Verified | Aug 2, 2025Economy
Unable to check in online.
Tried to check in online, but was denied. Contacted assistance via watsapp but I was told they could do nothing. To purchase an upgrade it is an online requirement to check in, but I could not check in so that's why I asked for assistance. A CATCH 22 situation became apparent, going round in circles of being told i need to check in online, but i couldn't check in online. I had all the legal requirements to fly and check in but had to do it in person at the airport. Losing the chance of upgrading to business as requested. I have previously flown the same route and checked in online with no issues. What has changed?- Economy
Scott G
Verified | Aug 2, 2025Mulhouse-Houston
Economy
Successful claim
No reason given
We were only told it was for "operational reasons". The taxi was required because transport was required earlier than the hotel shuttle operated. The amount listed for the parking was only for 1 additional day.- Mulhouse-Houston
- Economy
- Successful claim
Peregrine D
Verified | Jul 23, 2025Washington-Nairobi
Economy
No reason given
I completed first leg of trip from DCA to BOS on Wednesday, June 11. Upon arriving to the gate to board flight #9168 from BOS to AMS, I was notified that the flight had been cancelled, a way prior to be boarding flight to Boston. I was issued boarding cards for all flights. I was not able to make to Amsterdam to make my connecting flight to Nairobi. I had to fly through London Heathrow, where I had a long 8+ hours layover and arrived more than 1 and 1/2 days late to Nairobi, where I loss a night and a 1/2 day of prepaid lodging- Washington-Nairobi
- Economy
Mara L
Verified | Jul 21, 2025San Diego-Amsterdam
Economy
Technical problems
On the morning of the Day of Travel, May 20, 2025 we received an e-mail from KLM advising us of the CANCELLATION of our Flight. Our Trip was purchased $4813.02 months in advance, January 14th. We purposelly selected Premium Comfort Bulkhead Seats. (Husband is tall & I am claustrophobic) Purpose of the trip was I had a presentation to make in NL so needed the NON-STOP flight to rest to make it work. The first flight replacements we were offered, with out consultation, via email, would arrive us in NL a day later than my presentation! We scrambled on the phone for an hour with KLM to find Like/Like NON-Stop w/Premium Comfort seats to NL---There was a flight we could have made out of San Francisco-But the KLM operator would not honor & make that happen-stating that the SF airport was over 200 miles from our original departure airport. (We later learned from KLM agent in the San Diego airport that that was false info-they themselves could have made that happen) We learned that other folks that were bumped were upgraded &/or farmed onto Non-Stop Flights...but not us. Ultimately we were forced to accept a route with plane change in Detroit. HORRIBLE! Not like-kind NON-Stop travel w/Premium Comfort seats at all. There was NO window in our row!!!-(I have a picture) exceptionally crummy seats-& We literally had to run to make our plane change connection in Detroit. CRAZY! The experience was horrible. Such a BAIT & SWITCH deal. We did not get anything near what we reserved & paid premium money for. On the pick-up end work had to re-arrange schedules to go get us. We arrived at 2:20 pm instead of the originally scheduled 9:15 am arrival time. We got NO rest due to the TWO PLANE route & panic sprinted run to make the 2nd connection. I called & wrote emails. Emails were NEVER answered. We ultimately were awarded $684 for the two of us! What a Bait & Switch Joke! We are asking now for the value of the service we were not given per DOT regulations. I communicated just last week asking to ESCALATE our claim. But once again received 0 response. Bottom Line: PFRBIV booking ID- TWO RT Tickets SAN-AMS Cost $4813 Two One Way Cost $2406.51 KLM CLAIM $$ CREDIT for TWO travelers was ONLY $684 (RIDICULOUS!) The math: $2406.51 - $684 = $1722.51 discrepancy We are asking for more compensation- The value of $1722 US Dollars in the form of Travel Voucher or Cash. This is a racket! Had we been flown NON-STOP Premium Comfort (or upgraded to 1st class for the inconvenience) we would not have a problem. Hopefully you can help them make this right. What they are doing is crooked. They have offered nothing close to LIKE KIND Compensation of travel or value. Thank you.- San Diego-Amsterdam
- Economy
Shubham G
Verified | Jul 16, 2025San Francisco-Delhi
Economy
Technical problems
The flight turned around 3 hours into the flight, and I was booked on a separate airline on a different class.- San Francisco-Delhi
- Economy
George W
Verified | Jul 10, 2025Amsterdam-New York
Economy
Case filed for involuntary downgrade, two downgrades occurred after an original paid upgrade. C-9510659 was "resolved by refunding the cost of our upgrade - This was unsatisfactory based on the EU261 policy. See document attached
- Amsterdam-New York
- Economy
William D
Verified | Jul 3, 2025Amsterdam-Austin
Economy
Successful claim
No reason given
I did not make a copy of the $20.00 voucher given to me by KLM. The flight delays pushed my arrival time in Austin from Thursday, June 19th @ 16:00 to Friday June 20th arrival at 03:00. Causing transportation and business commitments delays.- Amsterdam-Austin
- Economy
- Successful claim
Nancy D
Verified | Jul 1, 2025Amsterdam-Austin
Economy
No reason given
Our flight June 19,2025 AMS-AUS was canceled. Details of the day: arrived at the FLR airport at 4:30am for 6:30 am FLR-AMS flight which arrived AMS 8:40am; our 12:40pm departure #667 AMS-AUS flight was canceled around 10:30am with no explanation; KLM rebooked us on AMS-JFK-AUS (viaAA) scheduled departure of 5:05pm which also had a delay; KLM gave each of us a 12 euro certificate for food & drink which was hardly adequate; Due to the length of delay we purchased tickets for the KLM Crown 52 lounge; Once arriving JFK we had to claim our luggage and take it to Terminal 8 to check in with American Airlines for the flight to Austin;This flight had several more delays; We finally arrived Austin at 3:15am June 20, 2025; The total airport arrival/flight/layover time spent = 30 hours. We also lost our free ride from AUS to home due to the 3:30 am arrival time and had to hire Uber. Besides our actual cash expense, surely there is additional compensation due to us for all of the many inconveniences. We are in our 70's with back issues and this experience was unacceptable and traumatizing. We had planned to book with KLM again for August, 2026 AUS-AMS but now we have huge concerns. Thank you.- Amsterdam-Austin
- Economy
James D
Verified | Jul 1, 2025Amsterdam-Austin
Economy
No reason given
Our flight June 19,2025 AMS-AUS was canceled. Details of the day: arrived at the FLR airport at 4:30am for 6:30 am FLR-AMS flight which arrived AMS 8:40am; our 12:40pm departure #667 AMS-AUS flight was canceled around 10:30am with no explanation; KLM rebooked us on AMS-JFK-AUS (viaAA) scheduled departure of 5:05pm which also had a considerable delay; KLM gave each of us a 12 euro certificate for food & drink which was hardly adequate; Due to the length of delay we purchased tickets for the KLM Crown 52 lounge for $86.50USD for food and drink; Once arriving JFK we had to claim our luggage and take it to Terminal 8 to check in with American Airlines for the flight to Austin; This flight had several more delays; We finally arrived Austin at 3:15am June 20, 2025; The total airport arrival/flight/layover time spent = 30 hours. We also lost our free ride from AUS to home due to the 3:30 am arrival time and had to hire Uber for $28.65. Besides our actual cash expense, surely there is additional compensation due to us for all of the many inconveniences. We are in our 70's with back issues and this experience was unacceptable and traumatizing. Thank you.- Amsterdam-Austin
- Economy
Szilvia N
Verified | Jun 27, 2025Budapest-New York
Economy
Successful claim
No reason given
Dear Airadvisor, I am writing to formally file a complaint regarding a significant disruption during my recent transatlantic journey with your airline, which I undertook with my 13-year-old child. We were scheduled to travel from Budapest to our final destination via Amsterdam. However, the BUDβAMS flight (originally scheduled for 5:25 PM) was delayed and only departed around 6:15 PM, causing us to miss our connecting transatlantic flight from Amsterdam. As a result, we were rebooked on a new flight the next morning at 6:20 AM, meaning we had to stay overnight at the airport. While we were provided hotel accommodation, dinner, and breakfast, the delay meant that we only arrived at our final destination the following day, causing considerable inconvenience and disruption, especially while traveling with a child. I would like to express my dissatisfaction with the experience and kindly request that you assess whether I am eligible for compensation under EU Regulation 261/2004, as our delay upon arrival exceeded three hours and the disruption was not caused by extraordinary circumstances. Thank you for your time and attention to this matter. I look forward to your response. Kind regards, Szilvia Nagy- Budapest-New York
- Economy
- Successful claim
Luca O
Verified | Jun 27, 2025Phoenix-Venice
Economy
No reason given
I WAS ON THE WAY TO THE AIRPORT AND I RECEIVED A TEXT MESSAGE SAYING THAT THE FLIGHT WAS CANCELED.- Phoenix-Venice
- Economy
Parvinder A
Verified | Jun 26, 2025Delhi-Atlanta
Economy
Technical problems
Flight was cancelled. Was offered complimentary overnight hotel stay and a booking for next day via Paris. Missed important business meeting due to 1 day unscheduled, involuntary flight cancellation- Delhi-Atlanta
- Economy
Amir Z
Verified | Jun 21, 2025Tel-aviv-Amsterdam
Economy
Weather conditions
Because of the war in Israel, the airline canceled the flight that was supposed to take off from Tel Aviv to Boston via Amsterdam two hours before takeoff. Instead, they sent me to Larnaca, from there to Athens, and then to Boston.- Tel-aviv-Amsterdam
- Economy
Simone C
Verified | Jun 20, 2025Amsterdam-Cape Town
Economy
Technical problems
The flight was canceled due to a technical issue. Fortunately we managed to fly on another aircraft 3.30h later.- Amsterdam-Cape Town
- Economy
Vikash P
Verified | Jun 16, 2025Mumbai-Houston
Economy
No reason given
I tried to put a claim on there website but did not get fully compensated. When flying from Mumbai on 11/23/23 to Amsterdam the connecting flight showed on time, but when we arrived in Amsterdam we found out the flight was cancelled. I used my points for the hotel and shared the cost for a night.- Mumbai-Houston
- Economy
Charlotte F
Verified | Jun 12, 2025Amsterdam-Chicago
Economy
Successful claim
Technical problems
We were told by staff in Amsterdam to spend what was needed and keep receipts to claim it back - these have been uploaded. No voucher was given- Amsterdam-Chicago
- Economy
- Successful claim
Thomas D
Verified | Jun 12, 2025Amsterdam-Chicago
Economy
Successful claim
Technical problems
Spoke to the airline staff at Amsterdam airline but no voucher etc was offered. Was told to spend what was necessary in food, taxis, etc and keep receipts which have been uploaded- Amsterdam-Chicago
- Economy
- Successful claim
Mary P
Verified | Jun 10, 2025Amsterdam-Panama City
Economy
Successful claim
No reason given
We were originally booked from Stockholm to Pensacola, Florida on September 10, 2024 in Delta One. That flight was cancelled but Delta did give us an E-credit so I assume that is what it was for. Never said. We then flew to Amsterdam and booked on KLM to Panama City, Florida on September 10, 2024, and that flight was cancelled and rebooked the next day on September 11, 2024 from Amsterdam to Pensacola. Delta did give us a credit for the downgrade in service from Delta One to premium economy but we never received any compensation for the KLM cancelled flight.- Amsterdam-Panama City
- Economy
- Successful claim
Bridget G
Verified | Jun 9, 2025Bristol-Nuernberg
Economy
Successful claim
Influence by other flights
I was given a β¬15 food voucher and hotel voucher. I do not have them anymore I used them and they were kept by businesses. I was also rebooked.- Bristol-Nuernberg
- Economy
- Successful claim
Margarida G
Verified | May 27, 2025Bristol-Lisbon
Economy
Successful claim
No reason given
Departure from Bristol was dramatically delayed. I have not received any information that it was delayed. As soon as I landed in Amsterdam, this flight was also delayed, I ran to the boarding gate (which was at the other end of the airport and I still had to go through border control since I was coming from the UK). When I arrived at the door, the flight taking me to Lisbon had just left. Only later did I see the email where KLM had automatically changed my flight back home (Lisbon) to a flight on Saturday morning during the flight. Instead of arriving in Lisbon at 10:50pm on Friday, May 23rd, I only arrived at 12pm on Saturday, May 24th. I went to the Transit corner and the KLM assistant told me they had a lot of flights cancelled that day and could no longer book a hotel for me, but she gave me a card with a QR Code and from then on I could book a hotel, next to the airport, that had a reasonable price. I chose the NH Schiphol Airport Hotel which cost me β¬166.33 per night. I know it doesn't change anything for you, but on Saturday morning I had a work colleague's funeral that I missed because of this flight delay. It was a very sad situation because I would have liked to say goodbye to this dear colleague who left us too soon... It's always annoying not to get home on the scheduled day, but in this case it had a serious impact because I missed a work colleague's funeral.- Bristol-Lisbon
- Economy
- Successful claim
Arik C
Verified | May 25, 2025Prague-Salt Lake City
Economy
Successful claim
No reason given
We were on time for our flight from Prague to Salt Lake City, Utah, USA, with a connection in Amsterdam. We were supposed to leave Prague on the 23rd at 1430 and arrive in Amsterdam at 1555. From there we were to board our flight to Salt Lake City on the 23rd at 1700. That flight would have gotten us to our destination at 1900 on the 23rd.The delays at Prague were so great that we missed our International trip to SLC. I was informed that the next flight they could get me on would be the following morning from Amsterdam to London at 0715. We now had to fly to London to catch a flight to our destination in SLC. Due to the overnight wait I had to get a hotel room. I spoke to KLM staff, they stated they didn't have any hotel vouchers and that I would need to pay for it and seek reimbursement later. They also kept our bags, we had no clean clothes or toiletries for our overnight stay. I was desperate to get home due to the fact that I was supposed to be at work the morning of the 24th. Due to the delay I missed my 24 hour shift at work, and the pay I would have earned. I finally arrived home at 1345 on the 24th of May.- Prague-Salt Lake City
- Economy
- Successful claim
Geneva G
Verified | May 24, 2025Amsterdam-Los Angeles
Economy
Successful claim
No reason given
We were booked on another flight with another layover, and then that flight was also cancelled. We were supposed to arrive in LAX at about 2:30pm and did not end up arriving until 7:15, and then our luggage was lost. We both missed our work shifts, lost the amount of money we paid for driving arrangements. My dad then had to take the day off work to come pick us up. We had also paid extra for extra comfort seats, from AMS to LAX, and did not get that for both flights back.- Amsterdam-Los Angeles
- Economy
- Successful claim
David E
Verified | May 19, 2025Budapest-New York
Economy
Problems at airport
the flight from Bud to Amsterdam had a delay so we missed connecting to JFK they gave us another flight the next day we needed to buy kosher dinner and car service in the amount of 370 it was a little far I missed a day of work.- Budapest-New York
- Economy
Joseph M
Verified | May 2, 2025Istanbul-Dallas-Fort Worth
Economy
No reason given
The airline cancelled the flight en route to the airport. Rebooked us for a flight departing 14+ hours later, arriving at our final destination a day later than scheduled. Additional expenses incurred in the form of clean clothes and baby items necessary for an additional day of travel- Istanbul-Dallas-Fort Worth
- Economy
Mostafa F
Verified | Apr 19, 2025Manchester-Mexico City
Economy
No reason given
This flight disruption caused me to miss my train, and now Iβll have to take a taxi to the hotel between 2 and 3 a.m- Manchester-Mexico City
- Economy
Max D
Verified | Apr 15, 2025Krakow-Miami
Economy
Weather conditions
We were told that we were not entitled to compensation because it was due to weather, we booked our own hotel at our own expense, which was not reimbursed provided for our meals and weβre unable to make our destination until 4 days later.- Krakow-Miami
- Economy
Marcia C
Verified | Apr 4, 2025Economy
Unaccompanied minor
My 11-year-old, American citizen grandson was traveling to Seattle from Porto with a connection in Amsterdam as an unaccompanied minor. He was very excited for Spring break in the US. My daughter is a single parent and the father is not even on my grandson's birth certificate. Even though, the KLM ground crew in Porto required my daughter to pay a notary to write an authorization for her where she was authorizing her son to travel alone. But she was right there with photo documents that proved her identity and several forms signed showing that she was authorizing her son to travel! Anyways, KLM Porto didn't let him board the plane. My daughter got the authorization from a lawyer and returned to the airport because the KLM crew told her to do so. When she got to the airport, the KLM crew said that she needed to rebook the ticket with Delta because they couldn't do it from KLM. So why did supervisor Luis Faria told her to go back to the airport? I rebooked the ticked and my daughter and grandson went back the following day. The ground crew in Porto again said he couldn't board because there was not a Delta representative to receive my grandson in Amsterdam and assist him on the rest of the trip to Seattle. They couldn't help them, call or work with Delta. Luis Faria, a KLM supervisor, did not tell them about the supposed lack of a Delta representative in Amsterdam the day before when they were there. Actually, the first thing KLM did was charge for the unaccompanied minor service! And then they told them the boy couldn't travel. I called Delta and they also didn't' understand what the KLM Porto ground crew were referring to. Everything was fine on Delta's end. Every time my daughter and grandson went to the Porto airport, there was an issue that the KLM crew did not help a young mother and child solve. I had never seen in my life such poor customer service, lack of generosity, empathy and knowledge, I traveled KLM several times and enjoyed it, but after this dismal lack of basic respect for a child's interest, I don't feel comfortable ever using KLM again. The arrogance of the KLM Portuguese crew is absolutely unacceptable.- Economy
- Loss: β¬100
Toby M
Verified | Apr 3, 2025London-Dubai
Economy
Successful claim
Problems at airport
Heathrow closed, got put on a flight to Brussels from Birmingham, didnβt connect our baggage or allow us enough time to re check in at Brussels to Dubai, had to stay in Brussels over night - not good at all.- London-Dubai
- Economy
- Successful claim
Alessandro P
Verified | Mar 31, 2025Genoa-Mobile
Economy
Successful claim
Weather conditions
The flight from Genoa was late and i lost connection in amsterdam. I didnβt reach the cruise departing from Mobile on 18 January 2025. So i flight to aruba few days later to reach the ship. Paying hotel in Amsterdam and in Aruba plus losing 5 days of cruise- Genoa-Mobile
- Economy
- Successful claim
Annie M
Verified | Mar 13, 2025Porto-Las Vegas
Economy
Successful claim
Technical problems
Received same day notice (at 02:00 while asleep) of a seven hour delay for KL FLT 1570 06:20 from OPO to AMS that resulted in two international connecting flights, Delta 49 AMS to NYC Kennedy and Delta 806 NYC to LAS, missed. Entire trip ended up having to be rebooked on different flights and airports for the next day which Delta/KLM/Air France coordinated. Stayed with a family member for the extra day which was very inconvenient for them.- Porto-Las Vegas
- Economy
- Successful claim
Kathleen S
Verified | Mar 4, 2025Economy
KLM overbooked my flight and bumped me to second class
I held and paid for a first class ticket. I was bumped and told I would receive a $500 refund. No Refund occurred. They want to give a voucher however I will no longer be traveling outside the US. Then they tell me the voucher is good for 1 year, I get an email recently saying my voucher expired 1/6/25. These people are Crooks- Economy
- Desired solution
Refund
Jose Carlos M
Verified | Mar 2, 2025Madrid-Hannover
Economy
Successful claim
Weather conditions
The airline is claiming in the resolution of the case that it will not pay us any compensation other than the hotel, transfer and dinner on 05.01.2025 (164,69 β¬ instead of the 271,63 β¬ + 400*2=800 β¬ that we claimed), due to weather conditions. The truth is that the plane of flight KL1506 of 05.01.25 at 16:50 did not have problems on the previous flight (from Amsterdam to Madrid), but its delay came on flight KL952 Newcastle-Amsterdam at 06:00 in the morning of 05.01.2025, from where it left at 12:24 and arrived in Amsterdam at 14:20 instead of 08:20 (attached is a document with images from the flightradar24 app that corroborate this). It cannot be that an airline as big as KLM has a 16:50 flight affected by a delay two flights earlier with 11 hours difference. Thank you for your help.- Madrid-Hannover
- Economy
- Successful claim
Oussama T
Verified | Feb 28, 2025Istanbul-Boston
Economy
I already tried calling them, but there was no answer, so I submitted a claim online through their website.
- Istanbul-Boston
- Economy
Sarah M
Verified | Feb 26, 2025Amsterdam-Omaha
Economy
Technical problems
We were stuck in the tarmac in Amsterdam in a delta plane that did not have a functioning air and electronics system- which never got fixed- they kept saying they needed to get paperwork done with KLM then we could leave- then they had to get more fuel- then too much fuel and had to burn it off- then lights kept popping on for maintenance on the plane. We missed our connecting flight after just and hour of sitting there so it completely ruined our plans . We got off of that plane and took a later flight.- Amsterdam-Omaha
- Economy
Jodi W
Verified | Feb 25, 2025Amsterdam-Omaha
Economy
Technical problems
We were stuck at the KLM gate in Amsterdam for over an hour with no air in the plane- the electronics werenβt working so the captain said theyβd try and get it fixed or turn ont he engines. The plane was crazy hot, like 85 degrees and we all had to sit there. Then we taxiβs away only to sit in the tar mac for over 3 more hours , with lights coming on then theyβd say itβs fixed then it wasnβt. Then not enough fuel, then too much fuel and we have to burn it off- it was a mess and it terrified us to even be on that plane. Also it completely wrecked our connection flight and therefore our whole trip and my ability to make income via appts I had planned.- Amsterdam-Omaha
- Economy
Alan F
Verified | Feb 23, 2025Edinburgh-Atlanta
Economy
No reason given
Our flights from EDI to AMS to ATL to LIT were supposed to take 16 hours but took 51, due to first flight from EDI to AMS being delayed by over 5 hours resulting in us missing our connecting flights on Friday 27th. We were forced to stay in AMS overnight and got on our connecting flights 24hrs later on Saturday 28th. KLM informed us that weβre not eligible for compensation but, there were flights landing and departing from AMS and EDI all day on Friday 27th. It took almost 2 months for KLM to eventually compensate us for the hotel and taxis.- Edinburgh-Atlanta
- Economy
Linda F
Verified | Feb 23, 2025Edinburgh-Atlanta
Economy
No reason given
This trip from EDI to AMS to ATL to LIT was supposed to take 16 hours but it took 51 hours. The delay in EDI resulted in us missing our connecting flight in AMS forcing us to stay in AMS for 20 hours. I finally received payment for my hotel and taxi yesterday from KLM. They informed me that our flights were not eligible for compensation due to weather, but there were other airlines taking off from EDI and landing in AMS. Our scheduled flight from AMS to ATL departed on time on Friday 27th, so I donβt agree that weather caused these delays. When we arrived in ATL, we were forced to spend the night in the airport and our flight to LIT eventually departed at 8.30am on Sunday 29th, 12 hours late.- Edinburgh-Atlanta
- Economy
Marinus D
Verified | Feb 19, 2025Amsterdam-Portland
Economy
No reason given
We arrived in Portland at 835pm instead of 1125 am, so we missed a visit with our daughter, then due to the disruption, my children were late for a ski racing event and got very little sleep prior to competing.- Amsterdam-Portland
- Economy
Zachary M
Verified | Feb 17, 2025Stockholm-Atlanta
Economy
Successful claim
Technical problems
Our connecting flight from Amsterdam to Atlanta was cancelled the same day. We were rescheduled on a flight 19 hours later resulting in an over night stay and both passengers having to miss a day off work. The airline got us a hotel for the night but, we did not have our bags as they were kept with the airline at the airport so we had no toiletries or clothing. The cancelation was told to us shortly before our first leg from Stockholm to Amsterdam took off. The airline didn't communicate that we had another flight until we landed in Amsterdam when they informed us it was the next day that we would be leaving. Missing a day of work and having to use an extra day of PTO was a large inconvenience.- Stockholm-Atlanta
- Economy
- Successful claim
Mariette C
Verified | Feb 12, 2025Nairobi-San Francisco
Economy
Technical problems
The airline was quick to put me on another flight but that ended up with two layovers instead of one, and as a result I arrived at SFO over 4 hours later than my original route. In addition, the flight to LAX also ended up with technical issues and was delayed, leaving with with almost no time to catch the flight to SFO from LAX.- Nairobi-San Francisco
- Economy
Hillary J
Verified | Feb 9, 2025Oslo-Seattle
Economy
Weather conditions
Three hour flight delay. Ams airport would not let our flight depart due to snow. Missed connection to USA. Stood in line for 6 hours in AMS to be rebooked nxt day. KLM was not helpful at all. I was able to international msg DELTA to book change in flight. KLM had me rebooked 3 days later.- Oslo-Seattle
- Economy
Lisa D
Verified | Feb 9, 2025New York-Nuernberg
Economy
Weather conditions
Hello, unfortunately Iβve had the worst travel experience in a very very long time, saying this, as a frequent flyer. My flight from JFK to AMS got cancelled due to weather conditions. No one at the airport, neither at your KLM helping hotline was willing to help me to rebook my flight. Eventually I got rebooked by the airport to a much longer flight with an additional layover in Chicago (6hour layover time). For this I had to call KLM to confirm my booking, KLM was not willing to confirm or find a solution and rebook me to a new flight, or do any investigation why the flight cancellation didnβt show up in their system. Instead, they accused me of lying and told me that I was already on the flight going to Amsterdam (which was obviously cancelled). Arriving at the check-in desk for the flight to Chicago, Iβve been told, that I was not booked on the flight. 10 min before boarding closed I managed to make it on the flight with the support of a nice Delta airline employee. Overall the costumer experience was HORRIBLE!!!!!! No help, unfriendly service, leaving me at an airport in the middle of the night without any explanation and providing no care. If I could ask for more than 600β¬ I would! Now I arrive at my destination exactly 24 hours later, not being able to be at work, missing important meetings and losing one of my vacation days. According to terms and policies I anm entitled to get 600β¬ compensation.- New York-Nuernberg
- Economy
Lindsay B
Verified | Feb 7, 2025Schonefeld-Des Moines
Economy
No reason given
The first leg (BER > AMS) was delayed, resulting in the second connection (AMS > DTW) being missed. I was rebooked on a flight from AMS to ATL, which got me in too late to make a connection to DSM until the next day. I arrived at DSM on January 18 at 10:50am. The airline provided no hotel assistance or vouchers, but KLM staff at AMS told me verbally that t I would be reimbursed for any expense incurred. I opened a case with KLM; when I tried to submit my hotel receipt, they rejected it stating that they don't accept "electronic receipts" and that the receipt did not appear to be "original." They closed the case and refused to communicate further. The hotel was booked online via a third party: this is the original receipt.- Schonefeld-Des Moines
- Economy
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