United Airlines complaints: comments, page 2
306 comments
Chris H
Verified | Sep 13, 2026
Nice-Newark
Economy
Technical problems
Our flight was cancelled roughly 10 minutes prior to boarding. My wife and 2 year old daughter were on a separate reservation than myself, so they had to fly back to the US without me after United rebooked us. We ended up having to stay an extra night in Nice, FR due to the cancellation
- Nice-Newark
- Economy
Christine C
Verified | Sep 12, 2026Buffalo-Honolulu
Economy
Unknown
Missing items make up bag by diet $300 Dier makeup missing jewelry $200 missing Apple Watch charger and Apple phone charger also had to pay for extra checked luggage due to need to buy undergarments and clothing $50- Buffalo-Honolulu
- Economy
Leslie M E
Verified | Sep 12, 2026Redmond-Bend-San Francisco
Economy
2262 ran to carch flight that left ys ran with a baby
delayed ober 2 hours running to catch our flight with an infant & 3 adults sooo stressful & missed connecting beyond stressfulOverall
delayed we missed connection running w a baby
none
- Redmond-Bend-San Francisco
- Economy
Jacques P
Verified | Sep 11, 2026Los Angeles-San Pedro Sula
Economy
Unknown
All of our dress clothes Jewlery and watches for the party was in that luggage. We came here for a quincenera. Also most of our regular clothes. I have absolutely no underwear or socks for me or my kids. It was a blue recall luggage with a tsa lock on it. It was locked and checked securely.- Los Angeles-San Pedro Sula
- Economy
Latrell B
Verified | Sep 11, 2026Jacksonville-Mexico City
Economy
Unknown
After receiving my luggage from baggage claim, upon opening my luggage, I noticed my purse was missing. All of my items were dumped out of the stolen item. Why was my bag searched? Are there any cameras ?- Jacksonville-Mexico City
- Economy
Eva S
Verified | Sep 10, 2026Chicago-Sao Paulo
Economy
Claim escalated to airline
Unknown
I was initially on an Air Canada flight where I first checked my bags that was delayed and canceled. Subsequently I was moved to a United flight and told my bags would be rechecked as they are in the Star Alliance Network. My United flight was then delayed 12+hr and my baggage subsequently delayed by several days. I got all my luggage back but am not sure if this should be a joint case between Air Canada and United or just one of the above.- Chicago-Sao Paulo
- Economy
- Claim escalated to airline
Ronald V
Verified | Sep 10, 2026Barcelona-Newark
Economy
Why United ever again? Do they care?
Got to airport at 9 for 12 oβclock flight got on plane with no issue. Then at approx 330 flight got cancelled after sitting on plane for over 4 hours. Then had to wait to get through customs getting sent from one line to another poor communication and no coordination. Finally my wife received rebooking info one of going to Zurich the other though Chicago to get to Newark .spent hours on United chat trying to get a common flight once that was completed I am still trying to get seat confirmation. Baggage took almost 4 hours to get off plane. Now being told 45 wait for bus to hotel which is 40 Minutes away. Will be 12 hours of our day both my wife and I will lose an extra day from work. And worst of all an email saying sorryβ¦.and offer for 175 voucher after 12 hours of uncertainty and stress. I understand some things are out of the airline control but the lack of guidance is truly shocking. I was delayed 6 hours on Aug 31st and now 24 hours plus todayOverall
- Flight cancelled after three hours on runway then an additional 4 hours to get luggage then 1 1/2 hours to get to hotel
- Barcelona-Newark
- Economy
Harrison U
Verified | Sep 8, 2026Newark-Houston
Economy
Successful claim
Unknown
The airline failed to deliver my luggage from Newark airport to Houston IAH Texas for days, and I could not use my personal effects for the ceremony I went for in Houston. I was highly embarrassed.- Newark-Houston
- Economy
- Successful claim
Willem Adriaan C
Verified | Sep 8, 2026Newark-Johannesburg
Economy
Terrible Handling of Flight Delay
I am 73 years old, my wife is 71 years old and just 2 months ago had a below knee amputation and i was recovering from a hear attack a month prior to our departure, Our flight was due to take off from Denver to Newark, NY at 12:40pm the was delayed to just after 2:30pm, we boarded the flight then after an hour and half we had to disembark again due to mechanical issues. the flight was the moved to 4:30pm, we arrived in Newark NY at 10:20pm that evening, we were given 2 vouchers for the afternoon and a voucher for the hotel and 2 meal vouchers which we could not even use at the hotel because we only arrived after 12:40pm at the hotel and everything was closed, the assistance we had takes you to were you need to wait and doesn't not take you were you can actually get something to eat. Then we got a notification during early hours of the morning to say that we were put on a flight at 9:30pm on the 8th September to Johannesburg, only to realize we would have to return to the airport and sit another 10 hours in the airport waiting to board our flight home to Johannesburg, this has cause a lot of stress and emotional stress on us, along with having to take out additional money to cover our food expenses and cancelling and re- scheduling pick up services in Johannesburg for us(fuel expenses), My wife has diabetes and has to have her insulin kept in check, All United customer services can say is we are so sorry but nothing further we can do, This is the second time we have flown with United that we have had these delays, How people are accommodated especially when they have assistance and need additional care seriously needs to be revised, We were delayed for over 24 hours. This has been the worst flight experience. I hope this helps the airlines and the public to make an informative decision when booking flights with United Airlines.Overall
- long delays due to flight delay and cancellations
- Newark-Johannesburg
- Economy
- Loss: β¬300
- Desired solution
Other - Reimbursement for their time they lost having to arrange new pick up in Johannesburg due to delays, they couldn't use vouchers and had to pay cash for their dinner 1 am in the morning, had no breakfast because vouchers used were expired the night before already they were only valid till 12am and they only arrived at the hotel at 1:20am on the 8th September 2026
Marie W
Verified | Sep 6, 2026Greensboro-Newark
Economy
Unknown
The United Airlines lost my luggage caused me Financial loss anxiety Depression Total Amount I lost is 2,191.94 you go through talking to Airline agents regurious paperwork- Greensboro-Newark
- Economy
William M
Verified | Sep 5, 2026Houston-Jacksonville
Economy
Unknown
This incident occurred with significant loss b/c my carry on bag was taken from the plane, after boarding, to accommodate other baggage/passengers. The bag was not checked for baggage claim to my final destination, instead, it was only gate checked with a gate check identification tag. As a frequent traveler, I rarely check bags so I keep more personal items in my carry on bag. I was not provided any time to remove items from this bag before it was removed from the plane for gate check. Upon arrival in Jacksonville, I waited in the gate check/bridge area until all bags were removed from the plane. I then proceeded to baggage claim as instructed by the United staff as they suspected it was placed with other baggage claim items. The bag was in neither place and upon investigation was never scanned by United when removed from the plane for gate check while in Houston for departure.- Houston-Jacksonville
- Economy
Marie W
Verified | Sep 5, 2026Greensboro-Newark
Economy
Unknown
United Airlines Lost my Luggage which all my clothes in it And it is A Big inconvenience for me Itβs been 2 months of inconvenience for me I Lost 2,191.94 worth of Merchandise And it took a long time to buy it And Iβm Saddened by this- Greensboro-Newark
- Economy
Selena F
Verified | Sep 4, 2026Chicago-Madison
Economy
Unknown
Bags did not make connection from Chicago to Madison due to delayed arrival in Chicago and therefore tight connection time. We only made flight by running between gates. Bags came in the afternoon if the following day- Chicago-Madison
- Economy
Sarah F
Verified | Sep 2, 2026Minneapolis-Munich
Economy
Unknown
My flight from Minneapolis (MSP) to Denver (DEN) was repeatedly delayed, causing me to miss my 8:25 PM connection to Munich. I had to travel the following day and arrived approximately 24 hours late. I was also told at the gate that my checked bag was already on the plane to Denver and would be transferred to my rebooked flight. However, it was apparently removed without informing me and remained in Minneapolis. My carry on bag was checked at the gate and arrived with me. I got a hotel and food voucher for my night in minneapolis. I also missed my grandfather's 89th birthday due to the delay, which was a really important event to me and my family because he is really sick! In addition to that, when i finally got my suitcase on July 29th, it was broken and I canβt use it anymore. I had nothing for over 11 days. I only bought the absolute necessities and tried to live with what i had for the time being. I got told it would be at my house in around three days when i filed my PIR at the MUC airport right after arriving, which was not correct considering i waited for 11 days and called united and munich airport every single day. The best part was that no one was able to tell me where my suitcase was at all. The only way i got my suitcase back was because i had the email address of a united worker at the MSP airport who i texted directly and then also called MSP the next day and finally got the news that my suitcase was still there in an office and hadnβt moved for the past 6 days.- Minneapolis-Munich
- Economy
Edisha Jones C
Verified | Sep 1, 2026London-Washington
Economy
Claim escalated to airline
Unknown
Yes because my daughter came to spend the holiday with . Cause me extra but I don't have receipt for everything.- London-Washington
- Economy
- Claim escalated to airline
Don B
Verified | Aug 30, 2026Traverse City-Oklahoma City
Economy
Claim escalated to airline
Flight from TVC was delayed due to weather in ORD. I was placed on a later connecting flight by an American Airlines counter attendant in TVC. After a 5 hour delay I attempted to board the replacement flight to OKC and was denied boarding. The attendant in ORD claimed that the attendant in TVC didnβt finish the ticket assignment. I will have been in Chicago for 9 hours if they donβt deny me againβ¦
- Traverse City-Oklahoma City
- Economy
- Claim escalated to airline
Marija N
Verified | Aug 30, 2026Atlanta-Skopje
Economy
My flight was canceled so i had to rebook called about 5 agents My original flight was from atl to EWR at 9:40 UA2289 and then it got rebooked to washington without my bag loaded on it. After making such a fuss they decided it was time to act fast but it took all day from other people /friends who lived in atl to go irl in the airport and get some help and make the issue important
- Atlanta-Skopje
- Economy
Mithun Kumar V
Verified | Aug 28, 2026Austin-Hyderabad
Economy
Technical problems
United airlines provided an Electronic travel certificate for unused funds but expires within an year .- Austin-Hyderabad
- Economy
Jennifer G
Verified | Aug 26, 2026Pensacola-Seattle
Economy
Well, let's see... it had two custom fitted military uniforms-- my dress mess for a military ball and my service uniform for a deactivation ceremony I was supposed to represent my battalion as the commander- the only female commander in an infantry division. Instead I had to go out and buy a ball gown and I had to sit in the stands while someone else stood in for me because I did not have the correct uniform. So thank you for promoting women in the military. The bag was scanned coming off the plane at 1232. According to the police report, it never made it to the belt of the luggage claim and the guys in the back just kept saying they don't have it and would not check. All of those uniforms will now have to be redone and I will probably not be able to get in time for my promotion to Colonel. So I am beyond inconvenienced and angry.
- Pensacola-Seattle
- Economy
Mozhdeh Z
Verified | Aug 26, 2026Albany-Chicago
Economy
lost infant car seat, huge stress, delay, expense
my 2 month old's infant carseat was lost upon arrival to chicago. we had to wait a long time and create a case, the baby was screaming, we missed the first event of the wedding we were attending. we had to pay 50 dollars a day through our car rental to borrow a car seat that was not appropriate or comfortable for the very young baby. it was a huge stress, made us late, cost us money and added a lot of worry to my trip traveling postpartum alone with an infant.Overall
- lost infant carseat... big problem
- Albany-Chicago
- Economy
- Loss: β¬200
- Desired solution
Expenses reimbursement
Julissa Z
Verified | Aug 24, 2026Houston-Las Vegas
Economy
Claim escalated to airline
No not at all I just need it to go to the store and purchase some clothes for a very important meeting That I have to attend today.
- Houston-Las Vegas
- Economy
- Claim escalated to airline
Alexis L
Verified | Aug 21, 2026Washington-Munich
Economy
Customer service and disability awareness
Flight was delayed further when air traffic control kicked off a mother of 4 after her 4 yr old autistic child had a small meltdown during boarding. This caused many people to miss their connection and was emotionally disturbing to watch them kick her and her children off the flight.Overall
- Air traffic control kicking off a mother of 4 after her 4yr old autistic child had a small meltdown during boarding, causing further delays in flights and missed connections
- Entertainment services
- Washington-Munich
- Economy
- Loss: β¬17
- Desired solution
Other - A better policy for flying with autistic children. They kicked off a mother of 4 (all under the age of 10) because her 4yr old autistic child had a small meltdown during boarding. This caused a flight delay and made me miss my connection. Also caused emotional damage to the family and bystanders who couldnβt help.
Idrissa K
Verified | Aug 21, 2026New York-Edmonton
Economy
Is it because my answer I didnβt play the show well because I need it to do the performance in Edmonton, Canada and I get so frustrated to not receive it my instrument there and also pay
- New York-Edmonton
- Economy
Anthony O
Verified | Aug 21, 2026Green Bay-Washington
Economy
Influence by other flights
I missed my connection flight by 3 hours due to the fact that there was Air Traffic + Medical Delays with one of the crew members, upon landing in Chicago completely missing my connection flight I then went to a United Airlines worker for some form of reimbursement or a free hotel stay because of this, but the best she could provide for me was spending the night in the airport and a new flight booking at 6 AM, which unfortunately I wasn't able to board that flight because the plane was broken delaying me another 2 hours and having to find a new flight. Leading to total delay times being about 15 hours and completely missing the target day and time I was supposed to be arriving in Washington DC.- Green Bay-Washington
- Economy
Sina Z
Verified | Aug 20, 2026San Francisco-Sydney
Economy
Technical problems
United cancelled UA863 from SFO to SYD on November 5, 2025 because of a controllable technical issue. The only United rebooking offered had three layovers and departed a day later, so it would not preserve my onward international itinerary. I did not use United hotel, meal, transportation assistance, or the $150 travel certificate. I had to purchase replacement travel and accommodation, causing $1,658.16 in documented losses: $1,300.54 in replacement and missed airfare plus $357.62 in hotels. United later refunded the original $879.40 ticket, but that refund did not cover these additional losses. United offered up to $200 for overnight expenses and a $150 certificate, then denied the remaining actual delay damages. I filed DOT complaint OACP #01463204. Please pursue the full $1,658.16 under Article 19 of the Montreal Convention and any other applicable basis, seek any separate statutory compensation that may be available, and do not treat the $200 offer or certificate as full settlement of the claim.- San Francisco-Sydney
- Economy
Linda W
Verified | Aug 19, 2026Paris-Washington
Economy
i flew on UA flight 914 on aug 3 from paris to IAD and when i got to IAD my 1 checked luggage was never arrived on the conveyor belt. i filed a missing luggage report at IAD at the united counter and they scanned the luggage tag and said it was in paris and it will be on the next flight and be delivered at my home the next day. i called everyday and i was told different things every day and they couldn't find my bag. i had to get prescription meds refilled, supplements and other toiletry items because they were all in my checked bag. a week later, i got an email saying they found my bag and it would be delivered. when i received my bag on 8/10, i had a plastic zip tie around the zipper that closed my luggage and the zip tie was missing or cut. when i emptied my luggage, my sunglasses, a dress i wore to a wedding during my travel and a alo sweat shirt were not in my luggage. i found receipts for all of the items missing and have uploaded them in this claim. i hope i can get reimbursed for the items missing from my checked luggage. thank you
- Paris-Washington
- Economy
Fabian C
Verified | Aug 17, 2026Santo Domingo-Newark
Economy
At the carousel she pickup the bags and one was open and missing some jewelry the she placed on tha paquete
- Santo Domingo-Newark
- Economy
April B
Verified | Aug 16, 2026Bakersfield-San Francisco
Economy
Successful claim
when we checked our bags in Bakersfield we were told to also check our carry on because of storage issues inside the plane that piece had clothing in it as well and was not on the plane like our other luggage this was my 60th birthday celebration cruise i didnt have the money to buy enough things to look presentable like make up, flat iron and dress up clothing for dinners etc missed out on some of the festivities on board because of this, it also took alot of time being on hold with United to get any info in regards to this super stressful was a horrible first few days for my husband and I we paid alot of money for this cruise some money for all the stress would greatly be appreciated.
- Bakersfield-San Francisco
- Economy
- Successful claim
Priya K
Verified | Aug 16, 2026New York-Los Angeles
Economy
Yes it cost me an extra expanses and damages to my well being. It was an horrible experience in my life which lead me a trauma and mental disorder by losing my luggageβs in the united airlines flight.
- New York-Los Angeles
- Economy
Lassana D
Verified | Aug 13, 2026Missoula-Abidjan
Economy
On our recent trip to Cote d'Ivoire none of our checked baggage arrived at the final destination in a timely manner. Some of our bags went to Reno, NV. Some went to Chicago, IL. And others went to Brussels, Belgium. We received the first bag 17 days after our arrival. We received the last one was the day that we were leaving Abidjan, Cote d'Ivoire! I traveled numerous times to the airport in Cote d'Ivoire to inquire about the luggage. My whole trip became about finding and retrieving my lost baggage. I had a lot of plans for this trip, but I was forced to change my plans due to this baggage problem. It was a real missed opportunity for my family to visit my home country. It was very stressful and I had to spend a lot of money that I didn't plan on spending to replace the items in the luggage that hadn't arrived. We had a lot of expenses that I didn't even add to this claim because the Cote d'Ivoire is a cash economy and we had to buy a lot of things to replace my daughters' missing items. During all this time (we spent 5 weeks in the Cote d'Ivoire) we did not receive any cash allowance for incidentals. I tried numerous times to contact United Airlines from Cote d'Ivoire and I was never able to get through. During all this time United Airlines never contacted me by telephone or through email. I filed a PIR in person.
- Missoula-Abidjan
- Economy
Brandi E
Verified | Aug 13, 2026Fresno-Vancouver
Economy
Influence by other flights
Delay on the ground in FAT caused us to miss connection in SFO. Alternative flight offered by United would put us in Vancouver the next evening at 630pm. Causing us to miss our cruise which left port at 430pm. After hours working with an agent at the ticket counter of United, they βbookedβ us on a flight with delta leaving SFO at 0600. When we went to check the status of our baggage we were assured the bags would transfer through to this flight. Which was contrary to what the ticket agent had told us, which was we needed to go collect our bags and recheck them with us in the morning. After speaking with baggage personnel we returned to the ticket counter where the person who helped us discovered that we were not actually booked on that flight because the a previous agent had not hit the confirm button. Now there were not sufficient seats left to accommodate our traveling party in that flight. So we were subsequently booked on a WestJet flight to Calgary then on to Vancouver which would put us in Vancouver just after noon. we were given meal vouchers, but no eateries were open before our 6am flight. When we went to check in for that flight after hours of back forth and spending a sleepless night in the SFO airport we were informed that only two of our tickets could be found. The third passenger (myself) was not confirmed on the flight. Another 45 minutes pass as we run from one end of the airport to the other trying to get it settled. We race to the gate to board. Once in the plane we were grounded for another hour delay. We arrived in Calgary later to find that the connection to Vancouver was also delayed. The West Jet agent was an angel and tried so hard to get us on a flight that would get us to the sort in time for our transportation to the Princess cruise dock. It was impossible, so she got us onto a different West Jet flight into Vancouver which was showing as on time. Our tickets were confirmed and we got on the plane to discover it too was stuck on the runway for delays. We finally arrived in Vancouver, but had missed our ground transportation to the cruise dock. Having been assured our bags were loaded and had transferred with us to Vancouver we went to collect them only to find they had NOT made the flight and we had no luggage. In panic we grabbed a taxi and paid cash $60 used to get to the port and board our cruise before it departed. The baggage department at WestJet promised to send our bags to first cruise port stop in Ketchikan AK. Busy since we had traveled from 103 degree weather to AK, we did not have appropriate clothing. Leading to us needing to buy clothing and footwear (which we could not find) there were no under garments for sale on the ship which meant our clothing had to be laundered, and we needed basic toiletries, which we purchased in the ship. Because we did not have shoes other than sandals, we were unable to make our planned and paid for shore excursion (a Duckboat Tour) in Ketchikan which was over $300. We were forced to book an alternate excursion at the dock which was $100 per person. So we are out an additional $600. This is a total of $660 plus food in the airport that there are not receipts for. After much coordination with the cruise line and WsstJet our luggage was in our room the afternoon we returned back to the ship. But our entire first two days were spent making phone calls and visits to the guest desk to mediate the issues of not having luggage. It was extremely stressful and put a damper on our very expensive dream vacation.- Fresno-Vancouver
- Economy
Sumner F
Verified | Aug 13, 2026Orlando-Windsor Locks
Economy
delayed flight no assistance to new gate and time. their wheelchair requires an assist which i got to original gate but not to changed gate
- Orlando-Windsor Locks
- Economy
Nancy H
Verified | Aug 13, 2026Toronto-San Jose
Economy
Weather conditions
Aug 11, 2026 Weather thunderstorm almost all planes had some delay. The plane from Toronto to Chicago landed at around 8:40pm but we were on the tarmac for well over 2 hours and i missed the last connecting flight to San Jose then was automatically rebooked for the next day at 8:03pm but I did not want to risk being in Chicago any longer an place myself into the standby list for Aug 12, 2026 for 9:00am flight which did not allow boarding until 9:45am and we did not take off until 10:40am as we were all sitting on the plane enroute to San Jose. Arrived in San Jose at 12:40pm. I had spent $121.28 for the hotel stay at Super8 and $27.99 Lyft taxi ride I would like to be reimbursed for- Toronto-San Jose
- Economy
Linda W
Verified | Aug 12, 2026Paris-Washington
Economy
I didnβt have my bag for over 7 days and I needed medications, supplements, toiletries and clothing and shoes to go to work
- Paris-Washington
- Economy
Kole M
Verified | Aug 12, 2026San Diego-Arcata CA
Economy
No reason given
I have called multiple times and received the same answer of that. I just need to wait and they are going to continue looking for my bags. I have also been told that Iβm going to be called back with updates and I never received a call back. They keep giving false hope saying it will be on the next flight, causing us to drive an hour to the airport just to figure out the bags were not on that flight. it has been over three days with no luggage containing essential clothing, medication, and prescription glasses.- San Diego-Arcata CA
- Economy
Alexa M
Verified | Aug 12, 2026San Diego-Arcata CA
Economy
No reason given
This was the worst experience of my entire life. We were stuck in the plane for over 5 hours. I had a panic attack from being claustrophobic and they would not give me anything, snacks water ice etc. iβm 23 years old i can handle almost anything but this was a living hell. it was hot and disgusting and chaotic. They kept saying we were leaving in 5 minutes every hour and wouldnβt even let us stand up for the first hour or two. Eventually they told us we could get up to walk around and right when we stood up they said we couldnβt actually get up and made us sit back down. it was so overwhelming and they gave us no answers. They asked us to stay seated with our seatbelts on and when I started hyperventilating crying some woman screamed at me for my ticket as i begged for water or anything to help me calm down. It was a nightmare. When we finally ended up in San Francisco there was no food or water given to us. we got meal vouchers that did absolutely nothing as nothing was open. Some super nice lady at baggage claim got us a hotel room and a lyft but the nightmare only got worse from there. we made it to arcata the next day and they lost our luggage it has been almost 5 days with NOTHING on our vacation. you guys have totally ruined our trip. not only did we lose an entire day but we have spent almost half of our trip in the same clothes that we wore traveling. iβve been wearing one a day contacts for 5 days my eyes hurt from crying and lack of vision correction. i wish i had my glasses. we have only gotten necessities but you guys completely ruined every aspect of our vacation. weβve been calling nonstop for days and nothing has been done no one even seems to care they just keep saying βhopefully itβll be there todayβ but are doing absolutely NOTHING else- San Diego-Arcata CA
- Economy
Anonymous member
Verified | Aug 11, 2026Boston-Cedar Rapids
Economy
Cancelled tickets at the gate
Delayed a flight out of Boston so that myself and my 89 year old mother with health conditions would not be able to make a connecting flight. Asked to have the second leg of our flight cancelled and reimbursed, but instead the service agent cancelled the entire flight after telling me we would be able to take the first leg of the trip. Had to stay an additional two nights because I couldnβt afford the $1000 price ticket of flying the very next day. Had to rearrange my schedule, had to transport my mother to a hotel and buy two more days worth of meals we werenβt counting on. 100% unhappyOverall
- Canceled my ticket while attempting to find other alternatives to flight delays
- Boston-Cedar Rapids
- Economy
- Loss: β¬1200
- Desired solution
Guillaume C
Verified | Aug 10, 2026Lisbon-Halifax
Economy
No reason given
Flight Cancellation and Travel Disruption Due to WestJet Strike We were originally scheduled to return home on Monday, August 3, on a direct WestJet flight from Lisbon to Halifax, which would have taken approximately six hours. However, about 24 hours before departure, we were notified that our flight had been cancelled due to the WestJet strike. After the cancellation, we were rebooked on a new itinerary departing Thursday, August 6, resulting in a delay of three days. Instead of being rebooked on a WestJet flight, we were placed on an American Airlines flight departing Lisbon at approximately 11:00 p.m. and connecting through Newark. What made the situation even more frustrating was that WestJet flight WS33 departed from Lisbon that same morning, yet we were not accommodated on that flight. Our rebooked itinerary included an 8-hour layover in Newark, but the connecting flight from Newark to Halifax was delayed by more than 3 hours, extending our total wait to over 11 hours at the airport. Between the overnight flight, extended layover, and flight delay, the journey became extremely exhausting. We finally arrived in Halifax at approximately 3:00 a.m. Due to the late arrival time, all nearby hotel accommodations were fully booked. As a result, we were forced to continue our journey by road. We stopped at a rest area and slept in our truck before driving an additional four hours to reach home. Overall, instead of the direct six-hour flight we had originally booked, we endured more than 30 hours of continuous travel, not including the three-day delay caused by the cancellation. The combination of the flight cancellation, delayed return home, lengthy layover, additional flight delay, lack of available accommodations, and extended drive created a highly stressful and exhausting experience that caused significant inconvenience and disruption to our travel plans.- Lisbon-Halifax
- Economy
April T
Verified | Aug 9, 2026Newark-Santa Ana
Economy
Claim escalated to airline
I still do not have my luggage. Instead of being able to pick my bag up at EWR, United loaded my bag onto a plane headed to SFO. This is further causing delays in getting my luggage.
- Newark-Santa Ana
- Economy
- Claim escalated to airline
Josette O
Verified | Aug 9, 2026Houston-Cancun
Economy
It was an experience that caused me a lot of trouble; my trip to a very special party turned into a nightmare. My dresses and everything I had prepared for my vacationβincluding an event I had spent a long time planning forβdidn't arrive. My suitcase didn't get there until Tuesday night, so I was only able to use my things on Wednesday, since I was leaving again at noon on Thursday. I didn't even spend a quarter of what I should have; I had no dress, no shoesβabsolutely nothingβand just talking about it still puts me in a really bad mood.
- Houston-Cancun
- Economy
Patricia R
Verified | Aug 8, 2026Porto-San Francisco
Economy
No reason given
flight from Porto to Newark had electrical issues mid Atlantic. We flew back to the Azores. Spent 16 hours there before United flew us to Barcelona for some unknown reason. We were supposed to leave from Barcelona on Saturday but they canceled that flight and did not fly us back to Newark until Sunday. A 13 hour flight turned into 72 hours of travel- Porto-San Francisco
- Economy
Bryan G
Verified | Aug 7, 2026Porto-Newark
Economy
Successful claim
Technical problems
The flight was diverted over the Atlantic and landed in the Azores at Lajes International Airport (IATA: TER, ICAO: LPLA) at about 4pm local time. We spent the next 14 hours in the airport for an alternate plane to arrive from Dulles International. They flew us back to Barcelona on Saturday, 8/1 where we were booked on a flight the following day 8/2. We arrived at our final destination on Sunday, 8/2 at 16;30 local time, 48 hours past our originally planned arrival time. We missed our connection in Newark to Portland, and had to book an additional flight home to Portland which is included in the receipt. The airline reached out and apologized and offered to refund our original ticket.- Porto-Newark
- Economy
- Successful claim
Aliaksandr D
Verified | Aug 7, 2026Scranton-Nashville
Economy
Missed International Flight for a funeral due to delayed flight!
Hello to whom it will concern! Iβm writing to you with my broken heart an issue that caused a bigger problem, time and money loss. On August 1, I urgently traveled from AVP - ORD, and ORD - BNA , ticket #0162126396089, Confirmation: MTJWCP to be able to catch my International flight to Europe. My trip was well coordinated by my personal assistant Monica. All the arrangements were made for my arrival in Europe: rented house, escorts vehicles for funeral ceremony. Lots of personal clothes were purchased: tuxedo, shoes, shirts, toiletries, electric shaver and so on. Unfortunately, United Airlines, my most trusted carrier, decided to delay the flight for a few hours ( without explanation or warningβ¦) and Iβm not only missed my International flight but most importantly - lost an opportunity to say my last GOODBYE to my loved one!!! Everything what happened is not business oriented nor professional and couldnβt be tolerated lightly. I would like to get a full refund on my ticket and $9000 for my international flight expenses, accommodation expenses, transportation expenses, personal clothes expenses. My phone number is 615 - 810 - 5592 My email is: aliaksandrdasko@myyahoo.com ( preferred communication ) Thank you in advance for your cooperation, help and support. Sincerely Aliaksandr Dasko. P.S. Request all correspondence and communication regarding this issue to be directly addressed to me only! Prefer email communication.Overall
- Hello to whom it will concern! Iβm writing to you with my broken heart an issue that caused a bigger problem, time and money loss. On August 1, I urgently traveled from AVP - ORD, and ORD - BNA , ticket #0162126396089, Confirmation: MTJWCP to be able to
- N/A
- Scranton-Nashville
- Economy
- Loss: β¬9000
- Desired solution
Judy H
Verified | Aug 7, 2026Charlotte-Madrid
Economy
Newark NJ received my bag o Wed July 15 2026. It was sent to Madrid Spain on July 18 2026. I was able to pick it up in Valencia on Sunday July 19 2026. Thatβs 5 days without my luggage.
- Charlotte-Madrid
- Economy
Joshua B
Verified | Aug 7, 2026San Francisco-Keflavik
Economy
Problems at airport
My flight from sfo to Washington Dulles got delayed because of the runway. Then when I got to the gate for my connecting flight, there was no agent available to help, so a random United employee was helping. She ended up getting me a room, then I ended up booking a flight to Zurich that will connect to Iceland that departed at 5:40pm. 10 minutes before the flight boarded, the agents showed up at the gate and were able to get me on a direct flight that left at 10:30pm from Washington Dulles to Keflavik International. They did not take my bag off and put it on my flight to Iceland, therefore I was at the airport all day buying food, and once I landed I had to go buy some clothes for the day because I was not in proper gear for the weather.- San Francisco-Keflavik
- Economy
Leon B
Verified | Aug 7, 2026Frankfurt-Zagreb
Economy
Flight delayed on first leg, which caused us to miss the connecting flight overall we were over six hours delay delayed
- Frankfurt-Zagreb
- Economy
Judy H
Verified | Aug 7, 2026Charlotte-Madrid
Economy
In Charlotte NC on 7/15 they tagged my bagge to Madrid Spain. We had a layover in Newark NJ there was problem there and they sent us to Philadelphia Pa where we set for hours and missed our plane to Madrid There is only one flight a day and that at 9PM the next night. We missed our first day in Madrid7/16 and arrived 7/17 my bag did no show up but the other peoples did. I have now wore and sleep in my same clothes for , Days and nights. My niece went and got me only the bare necessities in clothes 2pants, 2 shirts, PJβs sock, underpants. No products or other necessary things. On sunday7/19 my bag showed up at the ValΓ¨ncia Airport and that I could go pick it up. Plus the cost of a round taxi to the airport. Making me miss other things in Madrid. I missed both day to tour Madrid. First sitting in Newark and the other in bed awaiting to get clothes. Iβm 84 years old and this was a lot of stress, drama and headache. Missed the tour I had paid for or day one in Madrid and a trip to the beach ( no swim suit. On the second day.
- Charlotte-Madrid
- Economy
Nathalie P
Verified | Aug 6, 2026Montreal-Redding
Economy
Claim escalated to airline
No other details. I explained last night that I absolutely needed my clothes this morning as I am here for my daughters 30th birthday celebration. So I had to make purchases according to the day that was plannedβ¦. I feel horrible but I would t have had to purchase anything if I had my suitcase.
- Montreal-Redding
- Economy
- Claim escalated to airline
Anna B
Verified | Aug 6, 2026Minneapolis-Washington
Economy
Claim escalated to airline
I still have not received my checked luggage from my flight. As a result, I needed to go shopping today in order to attend a seminar as guest speaker, incurring extra costs.
- Minneapolis-Washington
- Economy
- Claim escalated to airline
Patricia G
Verified | Aug 5, 2026Newark-San Francisco
Economy
MY FLIGHT WAS CANCEL ON THE JULY 28 HAD TO STAY IN A HOTEL THEY LEFT MY BAGS ON THE RUN WAY AND MY CLOTHING WAS Damaged and my glasses was not in the bag. I also have a claim in for my luggage that they damaged
- Newark-San Francisco
- Economy
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