United Airlines complaints: comments, page 3
306 comments
Courtney A
Verified | Jul 29, 2026
Split-San Diego
Economy
No reason given
To be clear, my complaint is not about the medical diversion to ReykjavΓk. I fully understand and support the decision to prioritize another passenger's health. My concerns begin with everything that occurred after we landed. Following the diversion, passengers remained on the aircraft for approximately five hours due to a mechanical issue, receiving repeated delays with little meaningful communication. We were ultimately told we were departing, only to return to the gate because the crew had timed out three minutes prior to departure time. The experience only deteriorated from there. Late that evening, passengers were loaded onto buses with virtually no communication about where we were being taken or how long the journey would be. We were then transported nearly two hours away from the airport to a remote hotel, arriving well after midnight. After spending hours confined to an aircraft, being driven late at night to an unknown destination, with no access to meals, and without clear communication was both unsettling and unacceptable. That decision, and the complete lack of transparency surrounding it, reflects the broader communication failures that defined this entire disruption. The following day, I traveled to Newark in Business Class, but my journey was still far from over. My Newark-to-San Diego flight was canceled, and the only option available was an overnight delay followed by an indirect itinerary through San Francisco. After more than three days of travel, I had no reasonable option but to arrange my own transportation home. By the time I arrived in San Diego, a trip that should have taken approximately one day had become a 77-hour ordeal involving a medical diversion, a mechanical failure, five hours on the tarmac, a two-hour late-night bus ride to an unknown hotel, a canceled domestic connection, and ultimately requiring me to make my own arrangements to complete my journey. For that reason, I disagree with the conclusion that I received the Business Class experience I purchased. While I occupied a Business Class seat on the replacement flight from ReykjavΓk to Newark, I did not receive the premium end-to-end itinerary or experience for which I paid. I never flew my original United Business Class segment from Newark to San Diego because it was canceled, and the overall experience fell dramatically short of the premium service I purchased. Accordingly, I continue to request: A refund of my Business Class upgrade purchase, as the premium experience I paid for was not ultimately be delivered. Appropriate goodwill compensation in recognition of the extraordinary disruption, operational failures, and overall customer experience.
- Split-San Diego
- Economy
Van H
Verified | Jul 28, 2026Dayton-Portland
Economy
Technical problems
Our original flight was scheduled at 7 am out of DAY on July 4th. That flight was cancelled due to an issue with the plane- Dayton-Portland
- Economy
Mary M
Verified | Jul 28, 2026Columbus-Vienna
Economy
Successful claim
Although we were upset that our luggage was missing after more than 24 hours of travel, we were able to borrow a few items from the family we were staying with in Vienna. We purchased a few toiletry and clothing items on Monday, when the stores opened. We did not want to buy too much, as we knew our luggage would be arriving on Tuesday (according to the airlines).
- Columbus-Vienna
- Economy
- Successful claim
James L
Verified | Jul 28, 2026Cancun-Houston
Economy
I received my luggage and everything was in my luggage, but the suitcase itself was cracked and missing wheels
- Cancun-Houston
- Economy
Kurt A
Verified | Jul 28, 2026Denver-Barcelona
Economy
Claim escalated to airline
Our luggage did not show up in Barcelona until Sunday July 12 we lost day of vacation having to shop for clothes and toiletries
- Denver-Barcelona
- Economy
- Claim escalated to airline
Thomas W
Verified | Jul 27, 2026Pittsburgh-Savannah
Economy
They told me that my bag was being transferred as I was making my way to savannah but it never showed up there and I had to wait 2 days b4 I got it and all my wears was in there.
- Pittsburgh-Savannah
- Economy
Dale G
Verified | Jul 26, 2026Wichita-St. John's
Economy
United experienced a system outage on the morning of 7/18. All flights were delayed on the ground. By the time we were released to travel, we arrived too late to make the connection on AC from ORD to YYZ. United finally provided me with a flight to YYZ at about 10:30 pm. I stayed overnight in Toronto, but the hotel in St. John's would not cancel the charges for the night I did not arrive. My luggage was also delayed, which is why I purchased clothing and toiletries at Walmart in St. John's.
- Wichita-St. John's
- Economy
Avelina R
Verified | Jul 25, 2026Barcelona-Eugene
Economy
It took me to be calling and claiming until very late after a long flight, I did not have the right shoes to wear my clothes, and still many items I needed but bouth just the basic, time and all the inconvenience is money, travelling in Business should not happend again.
- Barcelona-Eugene
- Economy
Laura S
Verified | Jul 25, 2026Madrid-Chicago
Economy
No reason given
Scheduled 10:50am departure from MAD was delayed until 1:55pm and then 2:17 due to the aircraft arriving late (weather in the US). Boarding started but maintenance issues were discovered and boarding was stopped. Departure time was moved to 3pm. Then to 4:20pm. Then to 5:30pm. Then to 5:50pm. The flight ultimately departed at 6:29pm and arrived in Newark at 8:15pm. My connecting flight in Newark was rebooked and was scheduled for 10:40pm, then 12:30am, then 2am, but was ultimately cancelled at approximately 1am on June 6. I did not arrive in Chicago until 9:43am on July 6. So, yes, part of the delay was weather, but the delay in Madrid from 2:17pm to 6:29pm was mechanical. All of this is documented in text messages I screen shot and sent in an attachment to you.- Madrid-Chicago
- Economy
Lady F
Verified | Jul 24, 2026Aspen-Amsterdam
Economy
Problems at airport
We ended up going to the wrong city because they couldn't get us to our original destination (Krakow) we had to be in Amsterdam for 3 days before we could fly out. Our luggage was lost until the 19th!- Aspen-Amsterdam
- Economy
Thomas W
Verified | Jul 23, 2026Pittsburgh-Savannah
Economy
Yes I should of got my baggage the day I left it should of stayed with me or at the very least been transferred asap, I had to wait till a day befor I had to leave my trip just to get my baggage, so I had to buy brand new clothes and thing that should of been on the flight the first time.
- Pittsburgh-Savannah
- Economy
Ilana B
Verified | Jul 22, 2026Cleveland-Los Angeles
Economy
Unacceptable customer service and refund ticket
Dear United Airlines Customer Service, I am writing to express my frustration and disappointment regarding the handling of my travel insurance refund claim. My conformation number is D85PMC. My flight was cancelled on June 1, 2026, because I had fallen, injured my leg, and broken my arm, making it impossible for me to travel. On June 4, 2026, I submitted the required form to request a refund. Since then, I have experienced repeated delays and requests for information that I had already provided. Initially, I did not receive any response to my emails. Later, I received a message stating that my refund had been approved and that I would receive the money within seven business days. However, after several weeks, I still had not received the refund, so I called again to ask about the status of my claim. I was then told that additional medical documentation was required. I went to Cleveland Clinic, and my Orthopaedic Surgery Traumatologist doctor provided a letter containing the requested medical information and confirming that I was not advised to travel because of my injuries and cast. I also purchased a second ticket for my mother, who is 80 years old and cannot travel without my assistance. Because I was medically unable to travel, she was also unable to take the trip. About one week ago, I received an email stating that my refund had been approved and that I would receive the money within one or two billing cycles. However, yesterday I received another email stating that there was still not enough information and requesting the doctor's contact information and my date of birthβinformation that is already included in the medical documentation I submitted. I am extremely frustrated by this process. If I had not repeatedly contacted you, I do not believe anyone would have followed up with me regarding my claim. I have been a loyal United Airlines customer for many years, I have a United Explorer Visa card, and I have recommended United to many of my friends and family. Unfortunately, after this experience and the way my claim has been handled, I am seriously reconsidering ever using United Airlines again. I respectfully request that you review my claim immediately, confirm that all required documentation has been received, and process the refund for both tickets without any further unnecessary delays. I look forward to receiving a prompt response and resolution. Sincerely, Ilana BeyderOverall
insurance and refund a money
nonstop flights
- Cleveland-Los Angeles
- Economy
Pieter V
Verified | Jul 20, 2026Orlando-Cape Town
Economy
No reason given
I booked this itinerary so I could arrive home in time for my birthday. Unfortunately, my flight from Orlando to Newark was delayed by nearly three hours, causing me to miss my connecting United flight to Cape Town. My checked baggage continued to Cape Town, but I was unable to board the connection myself. After arriving in Newark, I contacted United Customer Service, and they were able to rebook me on a later flight. As a direct result of the delay and missed connection, I had to arrange overnight accommodation, pay for Lyft transportation, and purchase a few essential personal items since my luggage had already continued to my destination. I respectfully request reimbursement for these reasonable out-of-pocket expenses, as they were incurred solely because of the disruption to my itinerary. I have been a loyal United customer, and I appreciate your consideration of my claim. Thank you for taking the time to review my request.- Orlando-Cape Town
- Economy
Tania B
Verified | Jul 19, 2026Newark-Las Vegas
Economy
Terrible customer service and no empathy or assistance for those that are international and do not have access to phone service to call your help line, No customer service at the airport at all - All on the app and no real life peopel to assist at the air
When doing the bag drop, the lady at the counter was so rude it was unfathomable. I made a complaint, and the line manager eventually came, but nobody wants to help you; they all say they're not customer service and it is not their job- phone the agent or check the app. The line manager even stated, you know, Americans are known to be the rudest people in the world. If this is teh case, that is not something to be proud of. The issue was it printed 11 tags, and we only needed 10 - I didn't want there to be an issue. It was eventually corrected, but then no baggage receipts were given. Then the plane was delayed for 5-9 hrs, with a sit on the tarmac for 3 hrs. Then cancelled the flight. Now we have got a new flight 2 days later, but UNITED won't give us the bags back as they say they have to stay on the flights to LAS Vegas even though we are not there. . They're still sending them to Vegas, BUT now, on the app, instead of 10 bags, it is showing as 9 bags in teh tracker, and I would like to know where and why the tracking has now not been loaded on my app to track bag 6016479176. We also have no carry-on, as they encouraged us to check that too... so we have no clothes, no clean underwear, and I have 3 kids with me -- this is a disaster. We will never fly United again.Overall
- Poor customer service
- Nothing
- Newark-Las Vegas
- Economy
- Desired solution
Other - FIND my bag and add it to the flight booking so it can be tracked 6016479176
Holly D
Verified | Jul 17, 2026Billings-Huntsville
Economy
Technical problems
They found a dent in the plane. Maintenance came to check out while we waiting for almost 2 hours on plane. They did not have what they needed to clear takeoff so we were kicked off plane. Now we are on plane again almost 4 hours later to take off. My close friends funeral is tomorrow at 11, we will now miss it. We miss out on seeing close family and grieving together. They rebooked our flight, but that does not make up for whatβs lost. We get 15$ meal and a hotel. We also are going to be charged more for parking so thatβs not good.- Billings-Huntsville
- Economy
Kelli T
Verified | Jul 17, 2026Newark-Nashville
Economy
Influence by other flights
Our flight on 7/5 was scheduled with United from Newark to Nashville at 9:28pm. We received a text message that said the flight would be delayed to 11:05. At 8:30, we arrived at the airport. We soon received another notice that the flight was delayed to 1:02am, then another saying it was less delayed to 12:29am. Via the United app, the last delay was due to waiting on more crew to arrive at the airport. At nearly 1:00am, we received a text that our flight was cancelled. I went to the desk agent and requested accommodations on a flight later that day (the next day from our scheduled departure) and was told nothing was available and to book something for Tuesday 7/7. I responded that I could not return home that late. My husband had to work Monday, I had to launch my online class, and I am my mother's primary caretaker and she has no one to care for her after Monday late afternoon. (She has Alzheimer's Disease.) The gate agent gave me a QR code to scan with a phone number to call and rebooking options. The phone number had no one pick up. The rebooking options were all Tuesday. I stated again that I could not return home 48 hours past the time I booked a flight due to my responsibilities. I inquired about a rental car, a hotel, or a place to stay the night to then be on standby for flights the next day. Nothing was provided. We were told they had no access to rental cars, flights were booked for Monday, and they had no more hotel accommodations available. Basically, we were stranded 900 miles from home at 2:00am without the airport providing any possible solutions beyond refunds or rebooking on Tuesday. We went quickly to the rental car companies and inquired at EVERY desk. There was only one company with a car available for a non-roundtrip rental. It was ridiculously expensive (more than our entire roundtip airfare), but we felt we had no other options to reach home before my mother had no one there to care for her. We rented the vehicle at 2:30am and drove straight to Nashville to pick up our luggage (which we were not allowed access to in Newark) and our car and then drive home to Bowling Green, KY. I requested United pay for the car and gas which I felt was a reasonable ask since they did not provide adequate accommodations. They declined to provide anything other than a refund, a $15 meal voucher per passenger (only for the airport which is useless at 2am) and upon further pressing, a $75.00 credit per passenger for a future flight. I am uninterested in flying United again, so all things offered are useless to me. I am certain you can image starting a road trip at 2:30am, driving 14 hours to Nashville, then another hour home was quite an inconvenience. In addition, my husband had a $500 loss of income, we all had little to no sleep, and were incredibly stressed about reaching home in time. My son was due to start work in a lab (he is a pre-med student) and calling out the first day was obviously very concerning to him. Overall, I feel United did not live up to their contract to provide adequate reimbursement and/or reasonable accommodations. I have included all of the information in receipts (other than my husband's lost income).- Newark-Nashville
- Economy
Roger H
Verified | Jul 15, 2026Denver-Aspen
Economy
We boardd the plane and taxied for about an hour and a half. We were then told that we would not depart because the distination airport would close prior to our arrival. Upon exiting the plane, I was informed by a United agent that the next flight was at 10am the next morning and that all hotels in the area were full. It was at night and no hotel was offered. I went online and found a hotel I could book out of my own pocket. I hired an uber to take me to the hotel only to find out they did not have my reservation on file and were full. I hired an uber back to the airport at about 1 am. At that point, security was closed so I coud not even get into the terminal, I sat in a chair intil about 3:30 am, when security finally opened again. I then laid on a bench from about 4:30am intil 8am and waited fot the morning flight. I was not offered any accomodations, food credit ot anything else.
- Denver-Aspen
- Economy
Ryan C
Verified | Jul 14, 2026Kansas City-San Francisco
Economy
Technical problems
Flight was delayed then canceled a few minutes before boarding. United rebooked our party on two separate flights at a times that would not work for us and caused us to incur the additional costs noted in the reciepts. Please reimburse the following. Transit / Hotel Costs: $561.69 Alternative Flight - Southwest Erin Jill Ben $2410.20 Alternative Flight Ryan 55000 ff miles = $55000* $.013 = $715 - According to Nerd wallet sw points are worth 1.3cents each. Total Reimbursement Requested: $3686.89- Kansas City-San Francisco
- Economy
Gabriella Z
Verified | Jul 14, 2026Washington-Split
Economy
I am requesting compensation and reimbursement for the significant disruption to my travel. My original itinerary was scheduled to depart on Thursday at 1:00 PM, with a connecting flight from Newark (EWR) to Split (SPU). Due to repeated delays, I missed my connecting flight to Split. As a result, I lost a non-refundable hotel reservation in Split worth approximately $400. I had booked this hotel because I was arriving before the start of my program, and I was unable to receive a refund due to the flight disruption. I was then rebooked on a new itinerary that did not depart until Friday at 10:00 PM, causing an additional delay of more than a full day. I also had a six-hour layover in London before finally arriving in Split. To make matters worse, my checked luggage did not arrive with me and was delayed for four days. I was traveling for a work/study program, so being without my luggage for the first four days caused significant inconvenience and required me to go without my personal belongings during the beginning of my trip. I am requesting reimbursement for my lost hotel expenses, as well as appropriate compensation for the extended delays, missed connection, and four-day baggage delay. Thank you for your time and consideration.
- Washington-Split
- Economy
Liza Z
Verified | Jul 13, 2026Vancouver-Miami
Economy
The flight was not cancelled. I was given a SSSS designation by a supervisor and was harassed. See: July 13, 2026 Dear Mr. Kirby, I hope you are well. I had another problematic experience on your airline. I have just gotten my status back so this has been a rough reentry to considering making United my key airline. I was traveling back to Miami two days ago after being hosted by the region of British Columbia on a press trip to write about a region that your airline services. It was confirmation number MH2737. I am silver, was upgraded to business in my second leg and have TSA pre and Clear. I was taking BC wines back in my luggage to cover them in a story. I was accompanied to the airport by a Vanouver publicist who hoped to give me more wine to cover for my story. She went all the way to the airport with me to ascertain if I could check another bag for free. She waited outside the airport while I ran into the premier desk to ask if as a silver I could check a second bag for free going to the states. I was told it was. I raced out to get the wine and returned to the check in where I was told by an angry supervisor who was African-Canadian (black and the only black rep at the whole counter and trust me she documented this) and would not share her name or allow me to see her badge. Mid 30s, slender, medium height, big fake eyelashes and dreadlocks. She was so angry I was afraid to take her picture. She said all the other reps were new and it didn't matter what was said. She said that actually I should pay $140 per bag, despite my status because of the way the ticket was booked and told me not to be rude to her. I explained she was being rude to me. The rep who told me the second bag was free took care of the issue and I went into security. I was removed from the TSA and Clear line and sent through additional security, note the "SSSS" mark on my ticket. I had to remove my computer, phone, phone case and shoes. TSA agents touched every item in all my bags. I was asked to strip down to a T shirt and skirt and was touched all over my body by a TSA rep who would not share her name. The only place she did not touch multiple times was literally inside my female personal parts (although the exterior of all of them were thoroughly covered). It was invasive and insulting. While she caused me pain I asked her to stop and she said she would let me know "when she was done." She also insisted that I accompany her to the other side of security where I could not see $3,000 of my electronic equipmentment, $500 in jewelry and my wallet with five credit cards with high limits. I have never been searched where I could not see my valuables and would be happy to send you a video of TSA theft. Clearly this SSSS mark was added to my boarding pass by the supervisor. I have a completely clean political record and am an American citizen who speaks English without an accident. I travel 100K miles a year, to 60+ countries as a journalist and have never had such an incident. More than anything I do not want any other media/law-abiding citizens subjected to this because a supervisor has personal problems. It was horrific and humiliating. I also believe she should be disciplined or let go. No traveler on your airline should be greeted like this. How can we make this right? Regards, image.png
- Vancouver-Miami
- Economy
Emma L
Verified | Jul 11, 2026Lisbon-Newark
Economy
No reason given
The flight from Lisbon (in the EU) to Newark was exceedingly delayed. Instead of departing at 10:25am, we boarded after 4:25pm and were not in the air until 5pm. Moreover, the airplane did not function: the WiFi was out of commission and the seat charger did not work making it impossible to communicate/charge devices. Given the enormous delay, this was extremely inconvenient: there was no way of figuring out trains/Ubers (or for my friend, hotel rooms) In addition, only one meal was served instead of the two offered. Zero compensation was offered. The airline claims this is not their fault but according to EU rules, they owe compensation up to 600 euro for that kind of delay. Instead of landing at 1pm, we landed at 7pm. The airline told us at 6.50am at which point the departing flight from Newark was still on the ground and not one hour away from landing at LIS (that particular plane appears to go EWR - LIS, LIS - EWR). They could and SHOULD have told us well before 6:50am. The airline offered a 13euro food voucher for that six-hour delay. At Lisbon airport, that kind of compensation barely covers one soda and one small sandwich. I did not keep any receipts but estimate spending an additional 30 euro on food and water. This was the Fourth of July. I missed ALL the celebrations for the nation's 250th birthday. I missed the fireworks, the party I was supposed to attend, and my husband who had to drive to EWR (one hour each way) to pick me up missed all these celebrations as well.- Lisbon-Newark
- Economy
Irina S
Verified | Jul 10, 2026London-Chicago
Economy
Claim escalated to airline
Problems at airport
The airline offered $175 per person flight credit and rerouted us through IAH - Houston. The scheduled arrival time was 6 hours past the original arrival, but the Houston to Chicago flight was delayed due to weather. The key is that even without weather delays we would have been delayed about 6 hours. The reason for cancelling our original flight was crew rest issues.- London-Chicago
- Economy
- Claim escalated to airline
Kaleigh B
Verified | Jul 9, 2026Rome-Dayton
Economy
Successful claim
Technical problems
There were two different mechanical issues on the plane, trying to leave Rome. After it was late arriving to begin with. I would say we sat on the plane for about three hours? Instead of our scheduled departure of 11 AM. We probably left around 3 PM. Because of how long it took to fix the repairs. The crew timed out and we had to reroute to Bangor, Maine and from there found a crew to take us to Dulles. We did not arrive to our destination airport in the states until after midnight. We had to spend the night in Washington DC and fly out the following afternoon. I had to call off work the following day. I had to figure out a plan for my children. When I tried reaching out to United, they were not very helpful and other passengers received over $500 in an airline credit and I only received 125.- Rome-Dayton
- Economy
- Successful claim
Camryn R
Verified | Jul 6, 2026Cleveland-Newark
Economy
No reason given
Dear United Customer Care Team, I am writing to share feedback regarding my travel experience on Friday, June 5, on my scheduled flight from Cleveland to Newark (UA2468), which was ultimately completed at approximately 2:55 PM. Throughout the morning, my flight was repeatedly delayed and rescheduled, resulting in several unexpected disruptions and additional costs. Due to the initial delay, I canceled an Uber at a cost of $30. When the departure time shifted again, I incurred a second $30 cancellation fee. After multiple schedule changes and several hours of uncertainty, I eventually took a flight at 2:55 PM. The over 5 hours delay also forced me to reschedule an important business meeting To further complicate my travel on my return flight, I was also required to check my carry-on due to a full flight, resulting in an additional $65 charge (I was told there would be no charge). In total, I experienced a few hundred dollars in unexpected out-of-pocket expenses directly resulting from these operational changes. Unfortunately, the extended delays also caused me to miss an important professional meeting that could not be rescheduled. While I appreciate the $15 meal voucher provided during the disruption, it did not meaningfully offset the financial impact or the broader inconvenience of the day. I understand that operational disruptions can occur in air travel. However, the combination of repeated delays, lack of schedule stability, and resulting costs created a significant hardship on this trip. I am sharing this feedback in the spirit of service recovery, as I would like to maintain confidence in United for future travel, and I am hopeful this experience can be reviewed in a way that reflects a meaningful effort to restore that confidence. As a loyal United customer, I am respectfully requesting that you review this situation for consideration of a goodwill travel credit reflective of the impact of the disruption, ideally in the form of a future flight credit. I appreciate your time and consideration and look forward to your response. Sincerely, Camryn Rice- Cleveland-Newark
- Economy
Leslie A
Verified | Jul 5, 2026Dallas-Fort Worth-Bangkok
Economy
I had no clothes to change in to upon my arrival in Bangkok on Friday, so I had to shop for new pants and button up shirts for formal occasions/meetings both Saturday evening and Sunday afternoon prior to my luggage arrival.
- Dallas-Fort Worth-Bangkok
- Economy
Anonymous member
Verified | Jul 4, 2026Chicago-Joplin
Economy
Customer service. 1 in 100 was helpful
Delayed flight canceled flight been here two day trying to get home. Wife out of meds. Sent the luggage to Springfield mo not to Joplin Mo. No one seem to care. Weβre is customer serviceOverall
- Delayed fights and cancellations
- Chicago-Joplin
- Economy
- Desired solution
Other
Hyeon Ji B
Verified | Jul 4, 2026Barcelona-Tucson
Economy
Successful claim
No reason given
Flight changed the destination a day ago. Then it delayed once at the airport then in the plane to depart. Connecting time to transfer become 20min and they lost my bag. By the time I found my bag was 10 mins after second flight left. None of the staff dont know where to go what to do. Two staff guided me wrong person. So unprofessional.- Barcelona-Tucson
- Economy
- Successful claim
Stephen B
Verified | Jul 1, 2026West Palm Beach-Geneva
Economy
the lost/delayed bag contained 7 pr socks,8 pr underwear,6 shirts,3 pr pants,and my warm motorcycle leather jacket.i bought just enough to get by ,knowing i wouldnt have room on return .biggest item was a leather jacket-its cold in the swiss alps on a motorcycle w/o a coat.all i had was a t-shirt.
- West Palm Beach-Geneva
- Economy
Antonio L
Verified | Jun 23, 2026Chicago-Shreveport
Economy
Yes I had to many items for the cart u rent I borrowed one the big ones that airport personnel use when a manager approached me made a big scene called the police and took the car with all my luggage
- Chicago-Shreveport
- Economy
Jacob M
Verified | Jun 22, 2026Washington-Tampa
Economy
We had a direct flight from Washington, Dulles to Tampa, Florida (UA 1140) on Friday June 19, 2026. We checked in our bags close to 2 hours before the flight at the ticket counter. When we arrived Tampa on Friday night, the bag did not arrive. We were informed at the claims counter in Tampa that the bag was still at Washington Dulles and will arrive the next morning Saturday June 20, 2026 in time for my husband to get his suit out of the bag to use for a wedding we had to attend on the morning of Sunday June 21, 2026. However, when we followed up on Saturday June 20, 2026 with United Airline, we found out that the bag was sent to Accra, Ghana from Washington, Dulles. We then had to shop for new suits and other items to use in Tampa. The bag only finally got sent back to Washington, Dulles from Accra, Ghana on Sunday June 21, 2026 and it arrived Tampa that afternoon.
- Washington-Tampa
- Economy
John K
Verified | Jun 21, 2026San Francisco-Singapore
Economy
Technical problems
We were originally booked in business class for a direct flight from SFO to SGP. Our flight was cancelled and the flight that they booked us on was from SFO to HND in business class, but then the second leg was from HND to SFO in economy. Besides arriving a day late, paying last minute airfare on SIN to get from SGP to DPS, and not being able to cancel our first night in our hotel, we were inconvenienced by flying economy.- San Francisco-Singapore
- Economy
Anonymous member
Verified | Jun 20, 2026Springfield-Pasco
Economy
Terrible customer service and having to get and pay for a motel with no baggage and buying food
Delayed until the next day since we missed the last flight to Pasco, Wa. then delayed 5 times waiting to finally fly out.;Overall
- setting on runways for 1 hr and 20 minutes causeing us to miss our flight which was the last flight to Pasco that day and forcing us to get a motel
- Springfield-Pasco
- Economy
- Loss: β¬173.97
- Desired solution
Maria B
Verified | Jun 19, 2026Madrid-Orlando
Economy
Delay in flight and luggage release was unreasonable and took one hour causing me to miss my flight - broke my suitcase
The flight leaving Brussels was delayed; once in Newark, I waited one hour for my luggage to come out which caused me to miss my flight. My suitcase was broken during the flight.Overall
- From the start, Brussels airways out of Madrid was ridiculous weighing carry on - saying it would have to get checked if ot was more than 8kg-then the Delay out of Brussels and the. The HUGE delay in getting luggage out in Newark that caused me to miss m
- Good customer service when rebooking
- Madrid-Orlando
- Economy
- Desired solution
Refund
Oussama B
Verified | Jun 17, 2026Newark-Kansas City
Economy
I forgot my eyeglasses in the seat pocket on my flight from Newark Airport (EWR) to Kansas City (MCI). Flight details: United Airlines flight UA1399 Date: June 16, 2026 Seat: 22F From: Newark (EWR) To: Kansas City (MCI) Departure: 9:43 PM Arrival: 11:59 PM The eyeglasses were left inside the seat pocket in front of my seat. Please let me know if they are found. My contact information: First and last name: OUSSAMA BAHMD Phone: 913-407-5506 Address: 7443 E 89th Ter, Kansas City, MO 64138
- Newark-Kansas City
- Economy
Henry G
Verified | Jun 16, 2026Denver-Sacramento
Economy
No reason given
They kept going back and forth every 30-60 minutes saying they had a pilot but no attendants and then the next time they spoke they had attendants and no pilot. Kept promising it wouldnβt be much longer and it just was wrong to lie to all of us like that. They had the entire flight waiting in the lobby for 7-10 hours (canβt recall exact number) until they finally cancelled the flight at 2:30am. They wouldnβt even refund our flights unless we followed a sheet of paper they gave us to fill out. It was an absolute nightmare of a situation with two young children. They did offer complimentary snacks and water around 4-5 hours but those quickly ran out. We had to move my daughterβs birthday party to the following day because our entire family was exhausted from not sleeping and having to catch a flight with a different company around 6am that same morning. Over half the people who were going to come celebrate my daughterβs 2nd birthday had to skip cause we rescheduled. We arrived in Sacramento around 7:30am pacific time.- Denver-Sacramento
- Economy
Brenda K
Verified | Jun 15, 2026Baton Rouge-Phoenix
Economy
Terrible experience period.
Flight out of Baton rouge delayed due to bad weather in Houston, boarded 1 hour late then deboarded longer delay then boarded again delayed longer stayed on board with no air conditioning for and hour while they worked on it. Landed in Houston sat on plane again with no ac waiting for gate agent to open the door for over an hour the crew was great the pilot made several calls to head office complaining himself when we finally were able to get off had no wheel chair as requested and I had to go find one and run to catch last flight out take train to other side of airport they had taken us off that flight and closed the doors. We were able to get on that flight. But barely. We had to wait in Phoenix for our ride as after all the changes they said just call when you land and it was an hour drive to the airport . We were supposed to be home at 540 didnt get in until 1030. The baggage carousel stopped working and a lady climbed up in and started throwing the luggage down everyone was shocked by this. Souvenirs I had packed were broken. It was a nightmare from start to finish.Overall
- No air conditioning, no wheel chair service as requested
- Crew on board
- Baton Rouge-Phoenix
- Economy
- Desired solution
Other
Odila I
Verified | Jun 8, 2026San Diego-Δ°stanbul
Economy
No reason given
Dear Sir or Madam, I would like to submit a conciliation request regarding a disrupted flight operated by Lufthansa. Flight details: β’ Airline: Lufthansa (Deutsche Lufthansa AG) β’ Date: March 22, 2026 β’ Route: San Diego (USA) β Los Angeles (USA) - Frankfurt (Germany) β Istanbul (TΓΌrkiye) β’ Booking: Single booking Description of the case: Due to the delay of the Los AngelesβFrankfurt flight, I missed my scheduled connection from Frankfurt to Istanbul and had to be rebooked on a later flight. Lufthansa informed passengers that the connection could not be made due to the delay and arranged alternative transportation to the final destination that arrived with a delay of approximately 5 hours.. As a result, I experienced significant inconvenience, including an extended travel time, additional waiting time at the airport, disruption of my travel plans, and a substantially delayed arrival in Istanbul. The delay affected pre-arranged commitments and caused considerable disruption to my itinerary. I submitted a compensation claim to Lufthansa under Regulation (EC) No 261/2004. Lufthansa rejected my claim, stating that original routing segment was from San Diego, United States, to Istanbul, Turkey, both of are third-party countries, and therefore not eligible. However, I believe this is incorrect, as the journey included a segment to the European Union operated by an EU carrier, and the disruption occurred within the EU (Frankfurt). I kindly request your review of this case and your assistance in resolving this matter. Attachments: β’ Flight confirmation / itinerary β’ Boarding passes β’ Lufthansa correspondence and rejection β’ Case number: C-549029-K0V2 Thank you very much for your assistance. Kind regards, Odila Ibarra Larios- San Diego-Δ°stanbul
- Economy
Ashu D
Verified | Jun 8, 2026Warsaw-Houston
Economy
My luggage with not loaded into my flight and even my handbag was also taken from me at Warsaw ...So I had almost nothing with me without laptop
- Warsaw-Houston
- Economy
Ravi S
Verified | Jun 6, 2026Porto-Newark
Economy
No reason given
Flight UA239 (PortoβNewark, 31 May 2026) departed 7h07m late due to a mechanical issue requiring aircraft substitution β confirmed by United staff at the airport, an official FlyUnited SMS, and a written statement from United VP Bryan Stoller acknowledging the mechanical cause. Despite this evidence, United denied my EC 261/2004 compensation claim (β¬600), citing weather as an extraordinary circumstance β directly contradicting its own communications. After three inconsistent responses, United closed the case without resolution (Case ID: 178032294518941). I am a resident of Portugal (EU). The flight departed from Porto (EU airport), making EC 261/2004 fully applicable. A mechanical fault is not an extraordinary circumstance under EU case law (C-549/07, Wallentin-Hermann v Alitalia). Full documentation attached.- Porto-Newark
- Economy
Justin M
Verified | Jun 4, 2026Cape Town-Chicago
Economy
Goodwill Request β MileagePlus Member SPD47081 β Missed Flight Due to Upstream Cancellation (IYLN0G)
Dear United Airlines Customer Care Team, I am writing to you not as a frustrated traveler, but as a loyal United customer of over 13 years (MileagePlus #SPD47081), who is hoping you'll hear the human story behind this request. My elderly father was traveling from Port Elizabeth, South Africa to Chicago to visit his granddaughter β a little girl he has not seen in four years β and to attend her kindergarten graduation. It was to be a profoundly special trip for our family. Unfortunately, a completely unforeseeable mechanical failure intervened. His connecting flight from Port Elizabeth to Cape Town (FlySafair FA523, booking ref. SFQ7YX) was grounded due to hydraulic issues and canceled. The replacement flight put him into Cape Town at 9:00 PM β nearly 90 minutes after his United departure (booking ref. IYLN0G, departing 7:50 PM to Newark). I want to be very clear: I understand that this was in no way United's fault. However, the downstream consequences have been significant. I have had to: β’ Book and pay for a hotel night in Cape Town for my father β’ Rebook him onto the next available flight, departing Friday at 7:50 PM to Washington Dulles β’ Pay $770 in change and rebooking fees Most painfully of all, he will now arrive more than 24 hours late and will miss his granddaughter's kindergarten graduation entirely β a milestone he cannot get back. I planned this trip with great care and deliberately built in a 6-hour layover in Cape Town for exactly this kind of buffer. Despite that, an unexpected mechanical failure on a domestic feeder flight made the connection impossible. This was entirely outside my or my father's control. I have been a United MileagePlus member for over 13 years, hold a United co-branded credit card, and have already flown with United 5 times this calendar year. My loyalty to United is genuine and long-standing, and I have always been proud to call United my airline of choice. I am respectfully requesting that United consider the following as a gesture of goodwill given the extraordinary circumstances: 1. A full or partial waiver of the $770 in change and rebooking fees 2. A MileagePlus miles credit or travel voucher in recognition of the disruption and personal loss I am not asking United to take responsibility for another airline's failure. I am simply asking that, as a valued long-term customer who did everything right, United might extend a measure of compassion during what has been an incredibly difficult and disappointing week for my family. My father's name is Selwyn Lionel Meise. My contact details are below. I would be grateful for any assistance you are able to offer. Thank you sincerely for taking the time to read this. Warm regards, Justin MileagePlus #SPD47081 +1312-532-2935 justinmeise@gmail.comOverall
- Change fees
- Support from customer support was amazing
- Cape Town-Chicago
- Economy
- Loss: β¬920
- Desired solution
Refund
Expenses reimbursement
Other - Dear United Airlines Customer Care Team, I am writing to you not as a frustrated traveler, but as a loyal United customer of over 13 years (MileagePlus #SPD47081), who is hoping you'll hear the human story behind this request. My elderly father was traveling from Port Elizabeth, South Africa to Chicago to visit his granddaughter β a little girl he has not seen in four years β and to attend her kindergarten graduation. It was to be a profoundly special trip for our family. Unfortunately, a completely unforeseeable mechanical failure intervened. His connecting flight from Port Elizabeth to Cape Town (FlySafair FA523, booking ref. SFQ7YX) was grounded due to hydraulic issues and canceled. The replacement flight put him into Cape Town at 9:00 PM β nearly 90 minutes after his United departure (booking ref. IYLN0G, departing 7:50 PM to Newark). I want to be very clear: I understand that this was in no way United's fault. However, the downstream consequences have been significant. I have had to: β’ Book and pay for a hotel night in Cape Town for my father β’ Rebook him onto the next available flight, departing Friday at 7:50 PM to Washington Dulles β’ Pay $770 in change and rebooking fees Most painfully of all, he will now arrive more than 24 hours late and will miss his granddaughter's kindergarten graduation entirely β a milestone he cannot get back. I planned this trip with great care and deliberately built in a 6-hour layover in Cape Town for exactly this kind of buffer. Despite that, an unexpected mechanical failure on a domestic feeder flight made the connection impossible. This was entirely outside my or my father's control. I have been a United MileagePlus member for over 13 years, hold a United co-branded credit card, and have already flown with United 5 times this calendar year. My loyalty to United is genuine and long-standing, and I have always been proud to call United my airline of choice. I am respectfully requesting that United consider the following as a gesture of goodwill given the extraordinary circumstances: 1. A full or partial waiver of the $770 in change and rebooking fees 2. A MileagePlus miles credit or travel voucher in recognition of the disruption and personal loss I am not asking United to take responsibility for another airline's failure. I am simply asking that, as a valued long-term customer who did everything right, United might extend a measure of compassion during what has been an incredibly difficult and disappointing week for my family. My father's name is Selwyn Lionel Meise. My contact details are below. I would be grateful for any assistance you are able to offer. Thank you sincerely for taking the time to read this. Warm regards, Justin MileagePlus #SPD47081 +1312-532-2935 justinmeise@gmail.com
Ravi S
Verified | Jun 3, 2026Porto-Newark
Economy
No reason given
Flight UA239 (PortoβNewark, 31 May 2026) departed 7h07m late due to a mechanical issue requiring aircraft substitution β confirmed by United staff at the airport, an official FlyUnited SMS, and a written statement from United VP Bryan Stoller acknowledging the mechanical cause. Despite this evidence, United denied my EC 261/2004 compensation claim (β¬600), citing weather as an extraordinary circumstance β directly contradicting its own communications. After three inconsistent responses, United closed the case without resolution (Case ID: 178032294518941). I opened a new case 178042714750681, then. I am a resident of Portugal (EU). The flight departed from Porto (EU airport), making EC 261/2004 fully applicable. A mechanical fault is not an extraordinary circumstance under EU case law (C-549/07, Wallentin-Hermann v Alitalia). Full documentation attached.- Porto-Newark
- Economy
Grant M
Verified | May 29, 2026San Francisco-Chicago
Economy
No one at the Gate for 5 hour delay
Over a 5-hour delay, no United rep ever came to the gate...not one. TERRIBLE customer relations...were they all lounging on a break for 5 hours....not only at our gate D9 not one in all of the D concourse. Really? just to save few $s you've ended up with 2m mile flyers grossly dissatisfied.Overall
- over a 5 hour delay not one United Rep showed up at the gate for customer relations...maybe 13 year olds run exclsuivly in APPs-only biut most of your payong customers (I a 2m mile UA person) certainly expect more. Fire the idiots who decided that in pers
- San Francisco-Chicago
- Economy
Rebecca R
Verified | May 24, 2026Houston-New York
Economy
Successful claim
The baggage delay caused me distress and several hours of shopping to ensure I had what I needed for the golf outing for my organization, when I should have been helping my team prepare for our fundraiser. I had to replace all of my hygiene items, underwear, socks, pajamas, appropriate golf attire, and shoes for both the outing and dinner that followed.
- Houston-New York
- Economy
- Successful claim
Braxton G
Verified | May 20, 2026New Orleans-Christchurch
Economy
Claim escalated to airline
School uniforms that are mandatory as well as rugby practice gear which is also mandatory where the bag that was delayed. I have to purchase more after landing to be able to attend my first day of classes
- New Orleans-Christchurch
- Economy
- Claim escalated to airline
Steven B
Verified | May 13, 2026Ontario-Houston
Economy
Departure earlier than advertised leaves passengers stranded
I had issues picking up my boarding pass to begin with. I choose to pick it up at the airport to have an official printed pass. I arrived 40 mins before flight taken off and they already seemed to say they were not accepting more passengers, although I was checked. After some back and forth the front desk gave me a boarding pass. At this point in was barely able to make it to my flight after passing TSA 5 minutes before take off and they were already leaving. This is frustrating seeing that they knew in was on my way and made it before the advertised departure time.Overall
- Flight left earlier than advertised leaving passengers behind
- Desk staff were nice
- Ontario-Houston
- Economy
- Loss: β¬50
- Desired solution
Kent R
Verified | May 10, 2026Miami-Reno
Economy
Problems at airport
Flight UA1511 was delayed for one hour. When we landed in SF our flight UA1757 had already left the terminal. We rented a car from Avis so we could get home to Reno. We had to go back to the Reno airport the next day to pick up our luggage.- Miami-Reno
- Economy
Anonymous member
Verified | Apr 28, 2026Economy
Terrible service never told why cancelled
Flight from EWR to LHR cancelled on 22 April 2026, diverted to Denver then Denver to LHR following day 23 April 2026 never was told why flight got cancelledOverall
- Flight cancelled and diverted
- Economy
- Loss: β¬500
- Desired solution
Sheikh C
Verified | Apr 28, 2026Minneapolis-Banjul
Economy
My bag was delayed for 17 days. I have to send myself money through the wave app or pay with the wave app to purchase necessary supplies.
- Minneapolis-Banjul
- Economy
Fabricio P
Verified | Apr 27, 2026Boston-Navegantes
Economy
Dear Jordi, The only picture I have is of the luggage your team sent to my address, and it is completely a strangerβs bag β it is not mine. My question is simple: why did your claims department took the luggage I was holding from another traveler and I had nothing, not even changes to look inside and ask if the person had my luggage? You guys keep it and the bag I got at home few weeks after returning from Texas storage it not wasnβt my actual bag? I had no choice regarding my carry-on. The flight attendant took my luggage because there was no overhead space available. If I had refused, I would not have been allowed to continue boarding. My bag was removed from my possession by United Airlines staff and placed under the control of your crew. Your response feels very unfair considering the situation I went through. I am trying to resolve this reasonably and reach an agreement in a simple and professional way. If United continues to deny responsibility by saying the flight attendant is responsible and not the airline, then I will need the full names and information of every flight attendant working that flight so I can pursue legal action against both the employee involved and United Airlines. Debora was the flight attendant who assisted me, apologized for the lost luggage, and instructed me to go directly to the baggage department and open a claim. The claim was opened immediately. If your position is that United is not responsible, then I formally request all relevant information regarding the crew members involved so my attorney can proceed accordingly. I believe this situation reflects a serious failure in both handling and responsibility. Your last email essentially says, βwe are sorry our crew lost your luggage, but you must pursue the flight attendants yourself.β That is not an acceptable way to manage a customer claim. I am still trying to resolve this without legal action, but if we cannot reach an agreement, my lawyers will contact you directly. I am also prepared to escalate this matter further if necessary. Iβm sure my friend Scott Kirby will be very happy to get envolver. You email was cold and I understand you doing your job. You know you guys screwed up!! Just looking to settle or if I need to send legal to open a lawsuit just advise. I wonβt loose my belonging, time and I had no way to work or get the proper clothes for my meetings. . Please let me know your final decision before I proceed with legal counsel. Sincerely, Fabricio J. Pfiffer 305-842-8481 Pfiffer81@yahoo.com Fpfiffer@enVisionHotels.com
- Boston-Navegantes
- Economy
Cydne E
Verified | Apr 27, 2026Milwaukee-New Orleans
Economy
Claim escalated to airline
we checked two bags at the ticket counter in Milwaukee about two hours before our flight was to depart. Our original flight to chicago was so delayed that we would have missed our connection to New Orleas. United airlines changed our flights to a different connection in Houston, but our bags itinerary was never changed. we reported our bags delayed in person at our arrival destination, and were assured they would be delivered by noon the next day. The bags did not get delivered until 11 pm the following day.
- Milwaukee-New Orleans
- Economy
- Claim escalated to airline
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