United Airlines complaints: comments, page 4

Susan C

Verified | Apr 27, 2026

Ithaca-St. Thomas

Premium economy

Terrible customer service re: getting a simple refund.

Paid for a service, Premium Access, that did not exist at the St. Thomas Airport. Wasted time trying to find out how to use the benefit. Employees just laughed: "We don't do that/have that here." Now trying to get a $48 refund turns out to be a miserable experience. Cust. Service rep on the phone was very nice but said my only option was to fill our the refund form. I could NOT make that form work for this issue. Two United plane delays made for a very stressful trip and that was bad enough, but, OK, I get it, but to pay for a nonexistent service? I felt duped.

Overall

Paid for Premium Access in St. Johns, a service that did NOT exist there. When we asked several airline employees about how to use our Premium Access benefit, each one laughed and said "oh, we don't do that here." So I paid $48 dollars fo

Ithaca-St. Thomas
Premium economy

Desired solution

Refund

Zoe B

Verified | Apr 22, 2026

Lisbon-Washington

Economy

Successful claim

Technical problems

This food voucher did not work and they offered a hotel after arrival that was 30 minutes south of the airport with no transportation. This flight had a mid air mechanical issue which had us return to the gate after 2 hours of flying. The did not re-provision the aircraft accept for ice. The didn't have any meals, only drinks for a 7.5 hour flight that ended up taking 13.5 hour total. We arrived 5+ hour late. The Captain was very informative the attendants felt bad that they didn't have meals to offer. I ended up being awake for over 24 hours since i had come in on a connecting flight, then had to drive 2 hours home and go to work 4 hours later. This was not safe....no food, long delays...

Lisbon-Washington
Economy
Successful claim

Larry C

Verified | Apr 21, 2026

Little Rock-Denver

Economy

Unreliable service, appalling customer assistance.

First the flight was delayed for 1 hour. Then delayed for 5 hours. Then canceled completely. There was no maintenance on site. This experience has been a nightmare. Vacation ruined. Job in jeopardy. I will NEVER do business with UA again. I will broadcast my disdain for UA loudly at every possible opportunity. I absolutely understand that you do not care, and that you will not be replying to this complaint. Nightmare.

Overall

Canceled flight during boarding
N/A

Little Rock-Denver
Economy

Loss: €600

Michael L

Verified | Apr 16, 2026

Los Angeles-Santa Ana

Economy

Lufthansa had an operational delay that required rebooking. Upon rebooking, the PNR was not properly updated to support downstream reservations on the same multi-city reservation. When I tried leaving India, Emirates was unable to print a boarding pass for me due to Lufthansa’s error. I had to buy an additional ticket and was stranded at the airport overnight while my party flew onward to Dubai.

Los Angeles-Santa Ana
Economy

Santiago B

Verified | Apr 10, 2026

London-Panama City

Economy

Successful claim

Technical problems

There was a delay in the first flight to Newark, which made us lose our flight to Panama, incurring in a delay of 15 hours to our final destination. They barely payed for the equivalent of a breakfast, with two 15$ vouchers… Unacceptable and not what you expect from an airline like United!

London-Panama City
Economy
Successful claim

Vishwas S

Verified | Mar 28, 2026

Chicago-Singapore

Economy

My flight from Chicago (ORD) was delayed, causing me to miss my connecting flight from San Francisco (SFO) the same day. I was rebooked on the next available flight the following day. I also spent over two hours on hold with the 800 customer service line trying to get assistance with rebooking and hotel accommodations. When my call was finally picked up, it was disconnected, which was extremely frustrating. Additionally, two issues with my checked luggage left me very disappointed. When I requested my luggage at SFO baggage claim, I was told it would not be released and would instead be transferred directly to my next flight. The following day, during kiosk check-in, I asked again about my luggage and was assured everything was fine. I also checked once more at the gate before boarding, where I was told they could not see my bag tag linked to my ticket but assured me the luggage would arrive on the same flight. Unfortunately, when I arrived, my luggage was not at the baggage claim. I had nothing to wear since I was traveling with only a backpack. I also had business meetings scheduled in Singapore at 9 AM the next morning, which made the entire experience extremely frustrating.

Chicago-Singapore
Economy

Chelsea P

Verified | Mar 26, 2026

Edinburgh-Indianapolis

Economy

Technical problems

Failed to communicate within 24 hours of departure the flights were delayed. Upon arrival my family and I were treated terribly, we were given a run around with our luggage, we were split apart and one of us had no money or credit card to put on file for incidentals, my flight was cancelled so I ended up getting the rental, and the vouchers they did give us were not honored in the shops for food. I cannot see any of my trip through your website, like you are trying to cover something up. I took screen shots and filed a claim through my traveler's insurance, and I was promised that there was a claim made, but now I cannot find claim #177431175936443 as the claim representative Rogine B indicated through the message system. I did not trust United Airlines with my safety, or my family's safety, so I rented a vehicle to drive back. The undue stress extended my stay three days past my projected return, and I would like to see compensation other than a "voucher" that I will never use because I cannot trust your company. I arrived at my final destination on the 25th of March 2026 at around 1:00 a.m. I was told the connecting flight was due to depart around noon the following day, but I had to get back to Indiana to get my medication from my vehicle at the airport I could not take with me due to the restrictions on medications. I missed a dose of medications, which caused a migraine for 2 days and delayed my drive from Indiana to my hometown (11 hours away) in Minnesota. I missed an appointment with the VA. I am a disabled vet and should not have missed this due to the negligent actions of the airlines.

Edinburgh-Indianapolis
Economy

Linda F

Verified | Mar 26, 2026

Georgetown-Newark

Economy

Successful claim

We haven't received our luggage as yet to know the physical state of it. We cannot confirm if any is missing or damaged. But we are very inconvenienced. We came on a vacation and for a family event and our vacation is spoiled on the first day so far.

Georgetown-Newark
Economy
Successful claim

Adam F

Verified | Mar 25, 2026

Fort Lauderdale-Tel-aviv

Economy

Influence by other flights

They stated no compensation is owed because my plane into FLL was delayed because of earlier weather that day.

Fort Lauderdale-Tel-aviv
Economy

Augustineline W

Verified | Mar 24, 2026

Philadelphia-Accra

Economy

Claim escalated to airline

My bags got left at airport in Washington Dulles airport since March 20,2026 I’m in Ghana on vacation and I have received no bag it’s frustrating especially being in a whole different country

Philadelphia-Accra
Economy
Claim escalated to airline

Hammad K

Verified | Mar 24, 2026

Charlotte-Newark

Economy

Successful claim

I have over $1100 worth of items in the bag those items I have already mentioned on items missing. On top of that, I spend over $100 in Walmart buying other stuff because my luggage was never returned to me. That receipt is attached to compensation.

Charlotte-Newark
Economy
Successful claim

Miranda B

Verified | Feb 27, 2026

Rome-Albany

Economy

Technical problems

Details are included in attached email. We have not received the $175 flight credit as referenced from United on 02/17/2026.

Rome-Albany
Economy

Thi Huyen N

Verified | Feb 27, 2026

San Francisco-Pasco

Economy

Yes the seafood its suppose for a special birthday to my family once i didnt have that everything is back up

San Francisco-Pasco
Economy

Madison Y

Verified | Feb 23, 2026

Raleigh-durham-Chicago

Economy

Claim escalated to airline

I was originally booked on american, flight was canceled two times due to weather. Booked a united flight, they said they would re-route my bag, they didn’t, it didn’t arrive,. They said united would get the bag from american and deliver it to me, I called 45 times and they never delivered the bag, I had nothing my entire trip, I had no idea where the bag was so had to buy all new stuff and a suitcase to go home and when i got to the airport i checked with american and they had it so i had to fly home with two bags

Raleigh-durham-Chicago
Economy
Claim escalated to airline

Richard D

Verified | Feb 23, 2026

Chattanooga-Albuquerque

Economy

Successful claim

i filed the loss claim at the time it did not arrive. I got my luggage, damaged, several days later.

Chattanooga-Albuquerque
Economy
Successful claim

Charles W

Verified | Feb 21, 2026

Liberia-Houston

Economy

No reason given

We arrived at the airport at 11:00 a.m. for a 2:20 p.m. flight. United gate agents in Costa Rica explained that the first delay was because “the pre-flight documentation in Houston took longer than expected.” The next excuse given was there was “a tire issue.” Upon finally boarding a flight home the next day, the pilot of that flight told passengers that the incoming plane the day prior had a tire issue. The gate to which that plane needed to taxi was occupied by another plane. By the time that plane cleared the gate so the incoming plane could dock, the crew timed out. Upon being notified of the cancellation, we were told we would have to go back through customs to reclaim our luggage, then head to the ticket desk and rebook. We accomplished that without much issue. However, when we asked about a hotel we were told there were none, which seemed to be confirmed by multiple other passengers who were trying to find one as well. They offered us no assistance whatsoever. We thought about staying at the airport but we were told we were not allowed to stay upstairs in the gate area because it closes. We considered staying downstairs but we didn't know if the airport would allow us, and it is nothing but cement floors and metal benches. Additionally, it seemed if we could stay there, there would be many people in and out of the airport. The only other option, other than paying an exorbitant rate at a hotel, would be to sleep on the sidewalk outside the airport. The latter two were not acceptable options as we had safety concerns. I was able to find two hotels with availability: Waldorf Astoria at $2900 per night and 16 km/15 minutes away, and Planet Hollywood at $2000 per night and 30 km/30 minutes away. For fear of winding up with nothing, we booked the latter because it was cheaper and all-inclusive. I tried to call multiple local hotels but they were either sold out or no one would answer because it was after hours. Much of Liberia closes around 5:00 or 6:00 pm, apparently, which United employees would have known and they still didn't help us. United would not help with a meal voucher, a taxi/transportation voucher, or a hotel voucher. They basically abandoned us, leaving us to fend for ourselves in a third world country. Then, when we did just that, they want to make it our problem by refusing to reimburse us for THEIR failures. Once we secured a room we then had to find transportation to and from the the hotel. We did that and had to pay $150 round-trip, and we tipped $15. USD We were able to board the rebooked flight. We arrived home on Sunday, December 28, 2026 at approximately 2:40 p.m. We were scheduled to arrive on Saturday, December 27, 2026 in the evening. I believe the departure time out of Liberia was about 3:00 p.m. FYI, this is the second time United cancelled a flight we were on, leaving us stranded in a third-world country again. Please note that all the specifics and these details are in the emails between United Airlines Customer Care and myself. When I first reached out to them I was under the impression the US's Passenger Bill of Rights was in effect. I subsequently found out it was rolled back and not in effect. That is why you will see a reference to it in the emails. I've also sent letters to my elected officials as well as the Department of Transportation's Office of Aviation Consumer Protection. They did forward my complaint to United, who responded with almost the exact same "Sorry, but" excuse that was previous provided, and nearly verbatim. That is also attached. Regarding travel vouchers and similar, the $100 TravelBank cash was for the first delay. All 4 passengers received it. The $200 Travel Vouchers were for the next delay or cancelation. All 4 passengers received it. But WE DIDN'T WANT THIS. This will not pay the credit card bill; we want cash reimbursement. We have also received $200 cash EACH from United through HyperWallet, which we claimed yesterday, 2/20/26. That is what we are seeking. We will happily return the TravelBank money and the travel vouchers. We just don't trust United to take of its customers and we don't want to fly with them.

Liberia-Houston
Economy

Elizabeth P

Verified | Feb 21, 2026

Denver-San Diego

Economy

Successful claim

I flew on a direct flight from Denver to San Diego. I checked my baggage with plenty of time, within the limit at the curbside check in. There's no excuse to have lost the bag. It never made it on the plane. No connection, no excuses. I had a work function that evening and I needed to get to work exceptionally early on the following day. There were other flights that day from Denver to San Diego, it did not get on an early enough flight. I did not find out that my bag was delivered until I got to work the following day. I had to go buy clothing, toilitries, etc, I did not even try to claim the entire cost. I also had to buy another bag to bring the items home. I did not even try to claim the uber costs and the time costs in having to get these items. I could not be more disappointed with United. Absolutely unacceptable - especially for a direct flight!!! I was not provided any cash for incidentals. I am the President of a company and had to get the right clothing professionally as I was on a work trip.

Denver-San Diego
Economy
Successful claim

Jessica B

Verified | Feb 19, 2026

St. Thomas-Cedar Rapids

Economy

Influence by other flights

The flight from St Thomas departed very late, so we did not make our flight from ORD to CID. We also spent a lot of time on the tarmac as there were vehicles between us and our gate. They rebooked us for the next day (more than 12 hours later). This flight was also a few hours late.

St. Thomas-Cedar Rapids
Economy

Patrick D

Verified | Feb 16, 2026

San Francisco-Los Angeles

Economy

Claim escalated to airline

I was traveling in Asia for three weeks, and my checked luggage contained the majority of my work and gym clothing. When I arrived in Los Angeles, my bag did not arrive with me, leaving me without access to essential clothing. I initially expected my bag to arrive promptly and waited for updates after filing the delayed baggage claim. However, after a full day passed with no status update or confirmed delivery timeline, I had to purchase essential clothing the following day to meet immediate needs. Due to professional obligations, I needed appropriate business-casual attire for meetings and on-site responsibilities at work. As a result of the baggage delay, I purchased a limited amount of clothing strictly to cover necessary short-term use. I intentionally kept purchases minimal and only bought what was required until my luggage is returned. I did not have reasonable access to alternative clothing because the majority of my usable items were in my delayed luggage. These expenses were reasonable, necessary, and directly caused by the baggage delay.

San Francisco-Los Angeles
Economy
Claim escalated to airline

Chana Rochel W

Verified | Feb 16, 2026

Newark-Tel-aviv

Economy

I arrived at Ben Gurion on a Tuesday afternoon, and my 42lb underweight luggage was left in Newark by United Airlines. On Thursday a foreign duffel bag was delivered to me and to my horror my clothes and personal items were rumpled and dirty in bags mixed with items i have never seen and didn't belong to me. My expensive coat along with other clothing were missing. Thinking that my coat would arrive in my luggage, i did not purchase a new one. It was quite cold and i started to feel unwell. i came down with a fever and was sick for the rest of my trip. In addition, my return trip back to Newark was cancelled. I had to work hard to obtain a new flight while sick in bed. This resulted in a stopover flight through Chicago.

Newark-Tel-aviv
Economy

Glenn S

Verified | Feb 14, 2026

Premium economy

Not allowing connecting passengers board when we arrived at the most 10 minutes late. One of our fellow late passengers ran and were 5 minutes late.

We were delayed on Flight UA 574 from LAS to SFO. were booked on a later flight UA 1509. we were late in getting to the gate for Flight UA300 to HNL by no later than 10 minutes. The representative at the gate said the Captain had closed the doors and would not let 6 of us to board. Plane sat at the gate for about 45 minutes. I don't see why we weren't allowed to board as we have seen other flights wait for late passengers board for connecting flights and make up the landing time in the air.

Overall

Refusal to get on connecting flight
Assistance from United employees

Premium economy

Desired solution

Other - An apology

Anonymous member

Verified | Feb 7, 2026

Lima-Houston

Economy

Damaged luggage/ customer se

Based on the condition shown in the attached photo, the damage to my luggage appears to be the result of excessive force or handling stress while the bag was in United custody. The seam stitching has separated, exposing the internal lining and making the suitcase unsafe for continued use. This damage is not consistent with normal wear and tear, particularly given that the suitcase is a one-year-old Samsonite in otherwise good condition. The luggage was damaged, and the staff was not helpful. When I reported the damage at the airport, I was offered the option: to exchange my Samsonite luggage for a plastic replacement suitcase. I explained that this was not a comparable replacement and requested an alternative solution. I was informed that the exchange was the only option available and that if I did not accept it, no assistance would be provided. They suggested I swap the luggage, and if I didn’t, it was my problem. When I asked for another solution, they said it was “take it or leave it.” Then there was another option offered to leave my luggage to get fixed, but I explained that I couldn’t do that because I work on a cruise ship, I am a crew member and need to bring my luggage with me. I am requesting compensation so I can repair the damage.

Overall

Poor customer service for handling damaged luggage
Staff onboard

Lima-Houston
Economy

Desired solution

Gloria May Pascual G

Verified | Feb 2, 2026

Washington-Zurich

Economy

Claim escalated to airline

Our first leg of flight from LAX to IAD was delayed for almost 2.5 hours and we missed our connecting flight to Zurich. We were rebooked and rerouted to London then to Zurich. We were assured in London that our 2 baggages would follow us but unfortunately it didn't happen. I missed taking my medications for high blood pressure and thyroid maintenance for a week. Daily follow via email, phone, text messages to Swissport and courier regarding status and delivery and were not deivered on timely manner. Upon return to USA my husband and I had to buy cothing and a luggage plus pay the extra luggage fee since we had no clothes to wear for the whole week stay in Switzerland

Washington-Zurich
Economy
Claim escalated to airline

Christopher D

Verified | Jan 30, 2026

Montrose CO-Lyon

Economy

Technical problems

My baggage was lost on the way to Lyon for my ski vacation, I had to quickly take a train to my final destination. This was a ski vacation so I needed my luggage for ski clothing and ski equipment but with the baggage delayed for days so I had to purchase hat, long underwear, socks, jacket and rent ski equipment. I called the airline and they said to purchase all items needed to continue my ski vacation, so I did.

Montrose CO-Lyon
Economy

Maria P

Verified | Jan 24, 2026

Chicago-Zagreb

Economy

Technical problems

I was notified on Jan 11th at 9:00am CT that my Lufthansa flight to Croatia via Frankfurt was canceled and that I was being rebooked on a United Flight departing Chicago @ 1755 on Jan 11th via Brussels. I arrived at O'Hare at 1530 to check in and then had over 20 notifications that my flight was being delayed. We were pulled off the aircraft around 9:00pm and then had to wait around until 2:15a the next morning before we finally left. I was forced to buy food 3 times. I didn't know that I needed to save receipts until my mom called to tell me at midnight. By then, it was too late and I didn't save the receipts, but only have charges on my credit card as proof. Also the agents provided a voucher for $15, but the QR code was not accepted by the limited airport food vendors at the gate. I missed my connecting flight in Brussels and had to wait in Brussels an additional 4.5 hours for my connecting flight. My luggage never arrived in Zagreb and I missed transport to my final destination in Croatia so I had to overnight near the Zagreb airport in hopes that my luggage would come the next day on Jan 13th. It never came until Saturday the evening of the 17th, but I was already gone and couldn't retrieve it from storage until Monday the 19th.

Chicago-Zagreb
Economy

Frank S

Verified | Jan 23, 2026

Premium economy

UNITED AIRLINES REFERENCE: PPT50192M; D7MY5X; KMM91307256V69517L0KM – UA FLIGHT UA115 SFO/PPT, JAN 8 2026, ITINERARY D7MY5X, BAG 6016949473 -

UNITED AIRLINES REFERENCE: PPT50192M; D7MY5X; KMM91307256V69517L0KM – UA FLIGHT UA115 SFO/PPT, JAN 8 2026, ITINERARY D7MY5X, BAG 6016949473 PURPOSE OF COMPLAINT: The victims identified herein are complaining and seeking justice in more than just a case of lost luggage. This is a case of a retaliatory hate crime against two senior citizens with disabilities whereby ground staff of United Airlines and San Francisco Airport slurred, slighted, and conspired to harm these individuals with intentional damage to to luggage and United Airlines intentional rerouting of luggage around the world with a specific and malicious retaliatory intent to harm the victim’s vacation travel. No response from United.

Overall

Retalitory Hate Crime Against Passenger
Arrived Alive

Premium economy

Loss: €25000
Desired solution

Sharen K

Verified | Jan 23, 2026

Chicago-Barcelona

Economy

I have tracking on my luggage, it was received at ORD 1-7-26(I asked and was told it would go directly to my final destination being BCN. It was loaded on to my flight UA972 and than unloaded (?) and sat at ORD until !-8-26 and loaded onto UA1658 EWR and finallly arrived at BCN on 1-9-26 (my final destination). It sat at Barcelano airport. I called and called as I did a delayed luggage to deliver it to hotel. I called and was told they should deliver it to hotel but it never arrived. I spend many hours trying to get the luggage delivered as I was going on a cruise leaving on 1-11-26 with no clothes. Making international calls being held waiting and united delayed baggage was not able to help saying BCN airport was not taking there calls. I got thru to BCN and they did not speak english and hung up on me. Finally had my hotel help me and I was told that it wasnt even processed and the luggage would not arrive in time for my departure. I spent 1-10 taking a taxi from my hotel to the airport and spend hours trying to get help as my luggage was at the airport in some holding area. Finally after waiting my luggage appeared and I then took a taxi from the airport back to my hotel. So basically from 1-7 to 1-10 I had no clothes etc. I spend most of my time in Barcelano on the phone, evidently in taxis, and had to shop as I couldnt take having no clean clothing. Most of my time I was unable to enjoy the pre cruise visit to Barcelona.

Chicago-Barcelona
Economy

Syam A

Verified | Jan 22, 2026

Newark-Madrid

Economy

The lost baggage in question contained a majority of our clothes and toiletries. These included some high end brands, for which finding suitable replacements took up a majority of our vacation time; time that was supposed to be spent enjoying our vacation. We were originally supposed to board flight SN2094 followed by SN3727 operated by Brussels. However, we were randomly rebooked to Iberia. The new one was IB716. Note that we received this notice of rebooking AFTER passing security and getting to the gate of our original plane. We had to abruptly go to a new terminal in the airport of a country we’ve never been to. Then we had to worry about whether there would be enough time to get through security (again!) and not missing our flight. The most irritating part is that the original flight operated by Brussels never got cancelled. During all this mess, I had to frantically chat with a United agent online because of the uncertainty of our bags’ fate. Overall, it was a very stressful and disappointing experience. Not only was time wasted during our trip, the mood had been soured and ruined everyone’s experience.

Newark-Madrid
Economy

Joanne O

Verified | Jan 21, 2026

South Bend-Allentown

Economy

Claim escalated to airline

My flight from south bend to Chicago was delayed due to fog. I was not going to make my connecting flight to Newark so they rebooked me on a flight to Allentown from Chicago. When i arrived in Allentown, my check bag did not. My bag was sent to Rochester NY. Not on my itinerary at all. I spoke to someone in Allentown about the bag. He took my information and said he would file a claim and someone would get back to me when my bag got to Allentown. The next day i called and spoke to customer service. A claim was not made as i was told it would be. so made an official report. He told me he would work on getting my bag to Allentown. I let him know i was not staying in Allentown and he told me the bag would be couried to my location. I ask him why the bag went to a state that was not on my itinerary and was told they do that on purpose sometimes when the plane is full. ON PURPOSE! Yes i was told my bag was delayed ON PURPOSE! He said he would call me with an update in about 3 hours( this was about noon). He called me at Midnight to tell me the bag was in Rochester and nothing more has been done. they did not even speak to Rodchester about the bag. Yes at MIDNIGHT to tell me NOTHING WAS DONE. I called the next day where a lady told me my bag was in Rodchester. This is day 2 without my bag and things i need from my trip. I ask her to call Rodchester to verify they did have the bag and could be couriered it to my location. She had me hold for 2 min and came back saying she could not reach them and would give me $150 credit for my time. No credit was given. I ask to speak with a manager where i was told they could not do anymore than she did. she stated she did her job and that is all that can be done. I insisted to speak with a manager. He called Rodchester and Told me they could not courier the bag from Rodchester and would need to fly the bag back to ohare and then on a connecting flight to Allentown. He did give me the flight numbers to watch the bag. The bag made to to Chicago but The flight from Chicago to Allentown was canceled. I called the next morning and was told they would put it on a different flight to Allentown and given an addition $100 credit for my trouble. This credit was also not given. I was 5 days without my bag before it finally came. The bag was beaten up. Wheel missing, contents broken and damaged. (I have attached pictures of the damage). I had Christmas gifts for a holiday party i was attending and was unable to present with gifts. I also had holiday outfits and winter coat for the cold weather in the suitcase. I did not get my broken and beat up bag till after the holidays and celebrations. Worse that i was told this was on purpose because of no room! i made a claim and it was not followed up on without me calling daily and being on hold for over an hour each time. Completely unacceptable.

South Bend-Allentown
Economy
Claim escalated to airline

Dimitri A

Verified | Jan 20, 2026

Newark-Dubai

Economy

Technical problems

UA refuses to honor any refund though this cancellation was due to Mechanical issues. They are now claiming the flight was cancelled due to Lightning! This is a lie

Newark-Dubai
Economy

Ronnel S

Verified | Jan 19, 2026

Las Vegas-San Diego

Economy

I was sent a email that We apologize for the inconvenience you experienced on your recent trip with United. We have issued a $25 electronic travel certificate to RONNELJAMAAL SMALLS (MileagePlus(R) number ), valid toward the purchase of airline tickets on eligible flights operated by United or United Express(R). Thank you for choosing United, and we look forward to welcoming you on board again soon. Certificate information: Total value: $25 Promotion code: 25TCVA PIN: 4CK43HE52F Issued date: 12/20/2025 Expiration date: 12/20/2026 Original ticket number: 00577777777777 Reference number: 37191597

Las Vegas-San Diego
Economy

Ken B

Verified | Jan 12, 2026

Denver-Columbia

Economy

Truly Terrible Customer Service.

united wont help me with lost luggage and they know it was stolen. lost my clothes and medicine. retired veteran just trying to get compensated for the loss and they keep hanging up the phone and wont email or call me back like they said they would,

Overall

poor customer support
na

Denver-Columbia
Economy

Loss: €1000
Desired solution

Carson D

Verified | Jan 11, 2026

Pittsburgh-Marseille

Economy

absolutely, medical condition requiring daily medication was severely affected by the lost luggage situation

Pittsburgh-Marseille
Economy

(1)

Natalie K

Verified | Jan 10, 2026

Grand Rapids-Calgary

Economy

Claim escalated to airline

I received all my luggage the day after I arrived in Calgary. It was supposed to come the same night, however they put it on a different flight without telling me, and did not come until the next night. I arrived in Calgary Monday around noon, and did not receive my luggage until Tuesday around 10 pm.

Grand Rapids-Calgary
Economy
Claim escalated to airline

(1)

John P

Verified | Jan 8, 2026

San Jose-Houston

First

Poor costumer service, and even worse help

Flight cancelled for 1 day. treated very poorly, no clear instructions. bad reschedule poor seating upon reschedule. No meal available. Poor lodging choice. I was offered a pittance for the trouble that I had. I paid over $3,000 for my ticket and feel that I deserve far more than the amount offered

Overall

seat location
none

San Jose-Houston
First

Desired solution

(1)

Emmanuel M

Verified | Jan 5, 2026

Washington-Douala

Economy

The united airlines refused to board me on the flight due to visa issues because I have a green card

Washington-Douala
Economy

Anna Maria B

Verified | Dec 31, 2026

Milan-San Francisco

Economy

Our family, including a 3-year-old child, was left stranded in San Francisco without any of our luggage for over 72 hours. Our baggage was not delivered until August 18, 2023 - three full days after our arrival. This is not a minor inconvenience; this was a complete failure of your basic service obligations that caused severe hardship to our family. The impact on our family was devastating: • We were forced to purchase emergency clothing for three people, including a toddler • Essential toiletries, medications, and child care items were unavailable • Our 3-year-old son was distressed without his familiar belongings and comfort items • The first three days of our planned vacation were ruined • We incurred significant unexpected expenses • The stress and disruption were enormous, particularly with a young child

Milan-San Francisco
Economy

Nedjma A

Verified | Dec 29, 2026

Washington-Frankfurt

Economy

Denied boarding due to system error causing major delay

On my recent trip, my original itinerary was from Columbus to Washington, then Washington to Frankfurt, and finally to Algeria. Upon arrival in Washington, I was denied boarding because the system incorrectly listed my destination as London instead of Algeria. This forced me to be rebooked through Paris the next day, causing a significant delay. United Airlines provided hotel accommodation and meal vouchers, which I appreciated. However, the delay caused me to miss important university exams, work commitments, and planned appointments. The unexpected overnight stay and change in travel plans caused significant stress and inconvenience, and I lost valuable time at my destination. This situation was entirely due to an internal system error and was beyond my control. I request compensation for the inconvenience and disruption caused by this denied boarding and delay.

Overall

Being denied boarding due to a system error, which caused a long delay, forced overnight hotel stay, disrupted my university exams, work commitments, and planned appointments, and caused significant stress and inconvenience.
The airline provided hotel accommodation and meal vouchers promptly after the disruption, which helped me manage the situation more comfortably.

Washington-Frankfurt
Economy

Desired solution

Karen L

Verified | Dec 26, 2025

Chicago-Orlando

Economy

Hello, I am writing to file a formal complaint regarding a deeply distressing and unsafe experience on my recent United flight. The flight was delayed and rerouted, and passengers were kept on the tarmac for over two hours with no access to water, no ability to use the restroom, and no opportunity to move around the cabin. I am handicapped, and this situation placed me in significant physical discomfort, medical risk, and emotional distress. Despite my condition, no accommodations were offered, and no crew member checked in to ensure I was safe. Key issues: No water for over two hours, posing a health risk — especially serious for a disabled passenger. No restroom access, creating severe discomfort and potential medical complications. No ability to move, which is particularly dangerous for individuals with mobility impairments. Lack of communication or assistance from crew during this extended tarmac confinement. Delay and reroute worsened the situation without any support. This experience represents a failure to meet United’s obligations for basic passenger welfare and reasonable disability accommodations. I am requesting: A full investigation into why passengers — including a handicapped passenger — were denied essential needs such as water and restroom access. Appropriate compensation for the distress, discomfort, and lack of disability accommodation. Assurance that United will take corrective action to prevent similar incidents. Thank you for your attention. I look forward to your prompt response. Sincerely, Karen Loree

Overall

Hello, I am writing to file a formal complaint regarding a deeply distressing and unsafe experience on my recent United flight. The flight was delayed and rerouted, and passengers were kept on the tarmac for over two hours with no access to water, no abil

Chicago-Orlando
Economy

Loss: €323.01
Desired solution

Refund

Ram A

Verified | Dec 22, 2025

Boise-Houston

Economy

Claim escalated to airline

My checked baggage was delayed and delivered the following morning. Due to the delay, I had to purchase essential items such as basic clothing and toiletries. Receipts are available to support these interim expenses.

Boise-Houston
Economy
Claim escalated to airline

Jorge V

Verified | Dec 21, 2025

London-Houston

Economy

Successful claim

We last saw our luggage at Heathrow airport being handled by United staff saying they will take care of our luggage and have it on board our flight. We paid Extra $100 for additional baggage. And we also wasted 2.5 hours filling claim. The United staff saying that due delays they have to unload some baggage and boarded it on other flight. My AirTag shows 2 bagggage is still in Heathrow and one was in Dulles airport, Washington DC. The airline did not provide any cash allowance for causing as time and frustration. Airline said they will find the baggage and will let us know .. so far no message ..

London-Houston
Economy
Successful claim

Anonymous member

Verified | Dec 20, 2025

Panama City-San Diego

Economy

Terrible customer service with Copa America a airlines

I was supposed to return to San Diego on Wednesday 12/17/2025. My flight was schedule to take off at 1:45 pm. We boarded the aircraft and posted on the runway for over an hour. We finally got notified by the (Captain) pilot that there is technical issue with the flight and had to return to the gate. We now had to wait additional 3+ hours for available aircraft to take us to San Diego. Customer service finally announced that my flight is now cancelled due to arriving to San Diego airport at 11:00 pm which I know the San Diego airport receives flight in 12:00 a.m or later. I was unable to get clear detail on what to do next from Copa gate agent manager. I had to head to the Copa Customer Service in the airport to get a update on the next available flight back to San Diego and a hotel voucher for the night. Out of pocket expense was that I used cash to pay for my food and drinks which cost up to $80.00 I was unable to go into work which I lost a day of work that cost me over $600. I also had to pay additional fee for having my sitter stay additional day that cost me $200 in fee Can someone please help me get the funds I lost. I understand things happen but now I'm out of $800 which I was looking forward to using for the holidays.

Overall

The flight was schedule to leave Panama on Wednesday 12/17/2025 at 1:45 pm. We were stuck on the runway for a hour and finally got a notice that there was technical problem with the aircraft so we had to inboard the plane. We next waited 3 hours later to
The good thing was that I was able to get a hotel and transportation

Panama City-San Diego
Economy

Loss: €80
Desired solution

Refund

Expenses reimbursement

Russell P

Verified | Dec 15, 2025

Dubai-Louisville

Economy

Complete and utter disrespect and completely incompetent Customer service

Vouchers were offered for hotel and food stay but no transportation. but cancelling flights and not allowing people with mental disabilities to be able to board a nonstop flight to get home is unacceptable and plus I haven't been able to take my medicines due to TSA supposed to take them at their baggage checks. I was stranded at Newark New Jersey due to weather conditions (snow) wasn't informed of flight cancellations until two hours beforehand. Was not told about the next day nonstop flight to Louisville Kentucky SDF until an hour before the flight was supposed to happen. Wasn't accommodated due to my autism and anxiety and PTSD. I've been stuck at Newark airport for 30 plus hours and will most likely be delayed at Chicago O'Hare and won't make it home in time to Louisville Kentucky. Was told contact customer service and wasn't given a phone number. My phone doesn't scan QR codes. Complete lack of respect to not have someone be on a nonstop flight home and leave them stranded for 30 plus hours. I was turned away from the nonstop flight because it was full even though I am autistic and also deal with anxiety and depression. Haven't been able to take my meds for a week due to being overseas. Having to call in to work as well because of cancelled flight. Complete lack of caring and empathy for someone who has had nothing but respect for United Airlines. Expected better but completely disregarded when not being able to get home since I'm 11 and a half hours from my own home and city I live in.

Overall

The Whole Company in General
Nothing

Dubai-Louisville
Economy

Desired solution

Refund

Expenses reimbursement

Other - Vouchers were offered for hotel and food stay but no transportation. but cancelling flights and not allowing people with mental disabilities to be able to board a nonstop flight to get home is unacceptable and plus I haven't been able to take my medicines due to TSA supposed to take them at their baggage checks.

Anonymous member

Verified | Dec 5, 2025

Chicago-Wichita

Economy

severe delay in reaching home

I missed my connecting flight as the original flight is delayed by almost 6 hours (brussels to Chicago). Instead of boarding flight at 3 pm, i boarded flight leaving at 10 pm, a delay of almost 7 hours.

Overall

almost 7 hours delay in reaching the final destination
good staff and good leg room

Chicago-Wichita
Economy

Desired solution

Anonymous member

Verified | Dec 2, 2025

Milano-Nashville

Premium economy

Ritardi o notte insonni con minacce

Dear United Customer Care, I am submitting a formal request for compensation under EC Regulation 261/2004, as well as reimbursement of additional expenses, following severe delays on my journey of 1 December 2025. My booking reference is HM9B4C. My itinerary was as follows: - Flight UA415: Milan Malpensa (MXP) → Chicago O’Hare (ORD) Scheduled: 15:05 → 18:05 - Flight UA5327: Chicago (ORD) → Nashville (BNA) Scheduled: 21:05 → 22:49 (Operated by SkyWest dba United Express) Flight UA415 experienced a delay exceeding more than three hours, causing me to miss my connecting flight to Nashville. Due to this disruption, I was rebooked on a later option and ultimately reached my final destination **significantly later than planned**. This delay caused concrete and measurable damage: - I arrived late to an important work appointment that had been scheduled in Nashville. - My hotel applied an **extra charge for late check-in**, which I was forced to pay due to the delay caused by UA415. Under EC Regulation 261/2004, flights departing from an EU airport and arriving more than three hours late at their final destination are entitled to **€600 compensation** for long-haul itineraries over 3500 km, unless extraordinary circumstances apply. I did not receive any communication suggesting such circumstances. I therefore formally request: 1. **EU 261 compensation of €600** 2. **Reimbursement of the additional hotel late check-in fee**, for which I am ready to provide receipts upon request. Passenger information: Name: Luca Onfiani Bank details for compensation and reimbursement: Beneficiary name: Luca Onfiani IBAN: IT90 S 0303 2665 0001 0000 0129 41 Booking reference: HM9B4C Please confirm acceptance of this claim and proceed with payment within 30 days, as required by EU law. I remain available to provide boarding passes, receipts, or any other documentation needed. Thank you for your prompt attention. Best regards, Luca Onfiani

Overall

Non sono riuscito ad arrivare a Nashville con i vostri strumenti ma mi sono dovuto arrangiare e voglio un rimborso

Milano-Nashville
Premium economy

Desired solution

Karan K

Verified | Nov 29, 2025

Newark-Delhi

Economy

Technical problems

I boarded flight from Toronto as was trying to reach quickly for my mother in law funeral and fight keep getting delayed and after 5-6 hours of waiting got cancelled. Grief stricken and have to reschedule the funeral venue. It was worse ever nightmare

Newark-Delhi
Economy

Rimpy K

Verified | Nov 29, 2025

Newark-Delhi

Economy

Technical problems

I started my journey from Toronto airport with united airline and reach newark as connecting flight to delhi. I am going for my mom funeraL. Flight got cancelled and it was so stressful left in middle of night to reschedule funeral flight.it was worse experience ever

Newark-Delhi
Economy

Atanas A

Verified | Nov 27, 2025

Las Vegas-Sofia

Economy

On November 26, I arrived at Las Vegas Airport (Terminal 3) at approximately 10:30 AM with my friend , Kostadin Sokolov, and friend, Magdalena Kuneva. Magdalena’s daughter and Kostadin’s son were helping us with the check-in. We were traveling together on a United-operated flight booked through Lufthansa/Swiss Airlines. United Airlines refused check-in for me and Kostadin, stating Lufthansa/Swiss had not transmitted ticket and payment details. Magdalena’s daughter contacted Lufthansa, who redirected her to Swiss Airlines. We remained on hold with Swiss for over an hour, only to be told their ticketing office was closed and they could not issue tickets that day. Swiss eventually rebooked all of us for November 27. United provided no assistance and directed us to a Swiss counter that does not exist at LAS Terminal 3. The United service desk was severely understaffed, with over 200 passengers in line and only 2–3 agents. Throughout this time, we were shuffled between lines while on hold with Swiss Airlines. Swiss later indicated that Lufthansa should have issued some of the tickets. This disruption caused significant inconvenience and additional expenses: - Extra transportation (Kostadin’s son drove us twice to the airport, fuel, vehicle wear) - Hotel stay due to limited space at family member’s apartment - Additional groceries purchased by family - Lost work time for myself, my companions, and family members assisting

Las Vegas-Sofia
Economy

Kostadin S

Verified | Nov 27, 2025

Las Vegas-Sofia

Economy

On November 26, I arrived at Las Vegas Airport (Terminal 3) at approximately 10:30 AM with my cousin, Magdalena Kuneva, and friend, Atanas Avramov. My son and niece were helping us with the check-in. We were traveling together on a United-operated flight booked through Lufthansa/Swiss Airlines. United Airlines refused check-in for me and Atanas, stating Lufthansa/Swiss had not transmitted ticket and payment details. My niece contacted Lufthansa, who redirected her to Swiss Airlines. We remained on hold with Swiss for over an hour, only to be told their ticketing office was closed and they could not issue tickets that day. Swiss eventually rebooked all of us for November 27. United provided no assistance and directed us to a Swiss counter that does not exist at LAS Terminal 3. The United service desk was severely understaffed, with over 200 passengers in line and only 2–3 agents. Throughout this time, we were shuffled between lines while on hold with Swiss Airlines. Swiss later indicated that Lufthansa should have issued some of the tickets. This disruption caused significant inconvenience and additional expenses: - Extra transportation (son drove us twice to the airport, fuel, vehicle wear) - Hotel stay due to limited space at his apartment - Additional groceries purchased by family - Lost work time for myself, my companions, and family members assisting

Las Vegas-Sofia
Economy

Magdalena K

Verified | Nov 27, 2025

Las Vegas-Sofia

Economy

On November 26, I arrived at Las Vegas Airport (Terminal 3) at approximately 10:30 AM with my cousin, Kostadin Sokolov, and friend, Atanas Avramov. My daughter and nephew were helping us with the check-in. We were traveling together on a United-operated flight booked through Lufthansa/Swiss Airlines. United Airlines refused check-in for Kostadin and Atanas, stating Lufthansa/Swiss had not transmitted ticket and payment details. My daughter contacted Lufthansa, who redirected her to Swiss Airlines. We remained on hold with Swiss for over an hour, only to be told their ticketing office was closed and they could not issue tickets that day. Swiss eventually rebooked all of us for November 27. United provided no assistance and directed us to a Swiss counter that does not exist at LAS Terminal 3. The United service desk was severely understaffed, with over 200 passengers in line and only 2–3 agents. Throughout this time, we were shuffled between lines while on hold with Swiss Airlines. Swiss later indicated that Lufthansa should have issued some of the tickets. This disruption caused significant inconvenience and additional expenses: - Extra transportation (nephew drove us twice to the airport, fuel, vehicle wear) - Hotel stay due to limited space at family member’s apartment - Additional groceries purchased by family - Lost work time for myself, my companions, and family members assisting I request reimbursement for these expenses and compensation for the inconvenience caused by the airlines’ coordination failure.

Las Vegas-Sofia
Economy