United Airlines complaints: comments, page 5
306 comments
Thomas B
Verified | Nov 15, 2025
Windsor Locks-Edinburgh
Economy
No reason given
I missed presenting my workshop/lecture at World Extreme Medicine in Edinburgh Scotland: https://worldextrememedicine.com/about/ This was a HUGE international conference. https://worldextrememedicine.com/world-extreme-medicine-conference/speakers/ My reputation as an academic emergency physician and flight physician will be damaged by my "no show."
- Windsor Locks-Edinburgh
- Economy
Anonymous member
Verified | Nov 12, 2025Newark-Miami
Premium economy
Terrible customer service united airlines Newark nj
What happened was Ms Jennifer palacios united airlines Newark airport New Jersey she was very rude to me and my young 6 year old daughter about my ticket been booked she said I never booked my ticket when I booked it ahead of time flight has been delayed which is unacceptable and understandable but she was very rude disrespectful bad customer Deb she threatened me to go outside I will be talking legal action against that employeeOverall
Poor customer service 
Good food
- Newark-Miami
- Premium economy
Fatmata B
Verified | Nov 4, 2025Freetown-Washington
Economy
Successful claim
Technical problems
Subject: Request for Reimbursement and Compensation β Flight Cancellation (Brussels Airlines) Dear Brussels Airlines Customer Relations Team, I am writing to formally request reimbursement and compensation following the unexpected cancellation of my Brussels Airlines flight. Unfortunately, the cancellation was announced only after I had already arrived at the airport, and I did not receive any prior notification or adequate assistance regarding rebooking or accommodation. As a result of this disruption, I incurred the following out-of-pocket expenses: β’ Hotel accommodation: $800 β’ Taxi transportation (to and from hotel): $150 β’ Meals during the delay: $150 β’ Spoiled food items due to delay: valued at approximately $500 This totals $1,600 in losses, excluding the inconvenience, time, and stress caused. I had traveled from Kambia, near the Guinea border, specifically to catch this flight, and was greatly disappointed by the lack of timely communication and support at the airport. Unfortunately, I do not have printed receipts for these expenses because they were paid in cash at the hotel and for local taxi services, where official receipts are not typically issued. However, I have provided this detailed written declaration in good faith to document the actual expenses incurred. These costs were unavoidable and directly resulted from the cancellation and lack of alternative arrangements at the time. I respectfully request reimbursement for the above expenses, as well as compensation in accordance with EU Regulation 261/2004, which protects passengers in the event of flight cancellations. Thank you for your time and consideration. I look forward to your prompt response and resolution of this matter.- Freetown-Washington
- Economy
- Successful claim
Fatmata B
Verified | Nov 4, 2025Freetown-Washington
Economy
Poor Service and Refusal to Compensate
Dear Brussels Airlines Customer Relations Team, I am writing to formally request reimbursement and compensation following the unexpected cancellation of my Brussels Airlines flight. Unfortunately, the cancellation was announced only after I had already arrived at the airport, and I received no prior notification or adequate assistance regarding rebooking or accommodation. As a direct result of this disruption, I incurred the following unexpected expenses: Hotel accommodation: $800 Taxi transportation (to and from hotel): $150 Meals during the delay: $150 Spoiled food items due to delay: valued at approximately $500 This amounts to a total loss of $1,600, excluding the considerable inconvenience and stress caused. I had traveled from Kambia, near the Guinea border, specifically to catch this flight, only to be met with poor communication and a lack of support at the airport. I kindly request full reimbursement for these expenses, as well as compensation for the disruption and loss experienced, in accordance with EU Regulation 261/2004 governing passenger rights in cases of flight cancellation. I have attached relevant receipts and supporting documentation for your review. Thank you for your prompt attention to this matter. I look forward to your response and resolution. Fatmata Bomposeh Yek II kkamara88@gmail.comOverall
- Dear Brussels Airlines Customer Relations Team, I am writing to formally request reimbursement and compensation following the unexpected cancellation of my Brussels Airlines flight. Unfortunately, the cancellation was announced only after I had already a
- NONE
- Freetown-Washington
- Economy
- Loss: β¬1733
- Desired solution
Heba S
Verified | Nov 3, 2025Dubai-Detroit
Economy
Successful claim
And one of the luggage was damaged and I had a lot of sweet and chocolate was good only for 3 days and received all damages not good and I have some of the receipts only not all and one luggage I had broken perfume in it was all over the clothes and everything else
- Dubai-Detroit
- Economy
- Successful claim
Eduardo Y
Verified | Oct 29, 2025Monterrey-London
Economy
Technical problems
Arrived late at the airport, app said I won't reach my connection flight and the people at the counter rescheduled me for the next day.- Monterrey-London
- Economy
Carl H
Verified | Oct 29, 2025Munich-San Francisco
Economy
Successful claim
Technical problems
Flight was cancelled after an hour of wait due to technical issues. Nearly immediately i was able to rebook a flight 4 hours later with a really tight connection through Denver. Bought lunch. Arrived to my final destination at 11 pm local time. Had to take a Lyft home because it was too late for my original ride home (friend).- Munich-San Francisco
- Economy
- Successful claim
Mukesh A
Verified | Oct 28, 2025Newark-Cincinnati
Economy
Technical problems
Flight to IAD face air conditioning issue first then after 2 hours captain announced cargo door is not closing then later hr announced all need to deplain and take another flight. I took direct flight to CVG but missed by meetings- Newark-Cincinnati
- Economy
Alla P
Verified | Oct 27, 2025Rome-Newark
Economy
Successful claim
Technical problems
flight 509 Rome FCO to Newark EWR was canceled while we were flying from Rome to New York. The bort computer broke while we were in the air. Pilot canceled the flight and landed in Frankfurt. We never got to New York.- Rome-Newark
- Economy
- Successful claim
Luis B
Verified | Oct 26, 2025Chicago-Tirana
Economy
No reason given
I am submitting this claim due to a significant delay with my flight. My original flight was delayed for 6 hours, which caused me to miss my connecting flight. As a result, I had to wait an additional 4 hours at the airport before being rebooked on the next available flight.- Chicago-Tirana
- Economy
Janna M
Verified | Oct 23, 2025Vienna-Los Angeles
Economy
No reason given
When flying from vienna to los angeles, they delayed the flight by 3 hours, flying circles in the air and landing in las vegas later- Vienna-Los Angeles
- Economy
Allison H
Verified | Oct 20, 2025Portland-Catania
Economy
No reason given
Our flight from Chicago to Germany was canceled, and they rebooked us on different flights that resulted in us getting to our final destination, six hours later- Portland-Catania
- Economy
Raymond V
Verified | Oct 18, 2025Salt Lake City-Houston
Economy
Terrible stewardess servicing your clients
UA 1825-On Saturday 10-18-25 we encountered a very rude Asian Stewardess on the flight. I ordered a drink and she asked our name, we told her. My credit card is on file with United. I handed her my card after I spelled my name and she said βdonβt talk to me like thatβ! She was very rude and she has no business servicing your clients.Overall
- Terrible customer service by one stewardess on board
- Salt Lake City-Houston
- Economy
Jessie E
Verified | Oct 17, 2025London-St. Louis
Economy
Successful claim
Technical problems
Flight was delayed for a mechanical issue. Flight was booked and sat on the tarmac for 4.5 hrs before they cancelled the flight. Had to be rebooked. Delayed getting home by 9 hrs- London-St. Louis
- Economy
- Successful claim
Anonymous member
Verified | Oct 16, 2025Kansas City-Albuquerque
Economy
Standards much lower than other airlines
Having to check an empty bag and carry my valuables with me on the aircraft. Definitely did not want my medication, computer, valuables passport and travel documents taken away from meOverall
- being seperated from my valuables and personal items
- Clean aircraft
- Kansas City-Albuquerque
- Economy
- Desired solution
Other - Carry on baggage too small. I had to empty my carry on bag and put everything into a pillow case. I did not want to be seperated from my computer, medication, passport and travel documents, iPad, and toiletries. I thought I had misunderstood the bag limitations so I prepaired a pillowcase. In the past two hours I have been to England, China, Taiwan and the Philippines. And Seattle several times. Never had this problem on other airlines 737-800. United has caused me a lot of stress. checking an empty bag and carrying everything on the plane with me makes no sense. My daughter chose to fly Southwest Airlines and does not have this problem. I will not be flying United airlines again. My last trip to Munich on United was not good. It was my mistake to book the ticket on United. Completely regret. Will not happen again
Jared H
Verified | Oct 13, 2025Dallas-Fort Worth-Vancouver
Economy
No reason given
We flew into Vancouver on Friday night September 5, 2025 and was to port out on a cruise ship on September 6, 2025. Our luggage didn't make it to Vancouver and the airline said they would try to find it and get it to us before the ship left port. We bought a change of clothes and necessities to have because we didn't know if our luggage would be found.- Dallas-Fort Worth-Vancouver
- Economy
Seena A
Verified | Oct 8, 2025London-San Diego
Economy
Technical problems
I was told to only fill out the form on UK 261 online. The site does not work and I attempted to contact them by email twice for help with no reply. So I am contacting AirAdvisor. Also, they assigned a room at the Sofitel Hotel Terminal 5 for me (Document included). When I got to the hotel late at night, they said they have NO ROOMS available and I was on my own to find a hotel and my own transportation. I was disabled so this made it extremely difficult. You can see I was Pre Board elligible on my eBoarding pass. This is how I ended up at the Rosemay Hotel. Since Rosemay did not have food (I had not eaten since morning. Dinner was supposed to have been served upon take off) I was happy to have been at the Sofitel to at least get a decent meal at 10pm.- London-San Diego
- Economy
Julia V
Verified | Oct 8, 2025Florence-San Diego
Economy
No reason given
The flight I was changed to was a full two days later, making me miss a lot of work and school. Throughout the process very little information or support was given. My grades and income loss is very high. The cancellation occurred only a few minutes before boarding and no reason was given. I waited in line to get a new booking for 4 hours, and waited another 6 hours to be bussed to my new airport location. There the hotel had no information about my need for a second flight, and I had to spend a lot of time advocating for small food vouchers, stay, and transportation. Terrible experience overall.- Florence-San Diego
- Economy
Darby S
Verified | Oct 5, 2025Charlotte-Venice
Economy
Technical problems
The attached documents are correspondence supplied by my husband with Lufthansa, they should be all the same documents that are on his claim as well. I've additionally attached the signed and stamped document from Lufthansa stating the delay for the corresponding flight. Please let me know if you need anything else, but the full contents and background should be included in the correspondence with the airline.- Charlotte-Venice
- Economy
Joann K
Verified | Oct 1, 2025Economy
Terrible customer service, no appropriate notification of flight cancellation, change
I received notification of ability to check in before 24 hours of what I thought was my scheduled flight. I was in the dentist's chair at the time and unable to respond. When my appt was done, I saw that my flight had been cancelled and I was rescheduled for a flight 2 hours earlier. THIS WAS NEVER COMMUNICATED TO ME before this notification of check in. I had to re-arrange my parking, my ride to the airport on less than 24 hours notice...and I live an hour from the airport. This was not easy to accomplish AND it made me feel insignificant and disregarded.Overall
- Never notified of flight cancellation & changee
- Handling of mobility scooter
- Economy
- Desired solution
Other
Emilia C
Verified | Sep 30, 2025Newark-Krakow
Economy
No reason given
My flight from Newark was delayed and when I was in flight the flight from Frankfurt to krakow was changed from 11:50am to 10:30 am- Newark-Krakow
- Economy
Jolanta C
Verified | Sep 30, 2025Newark-Krakow
Economy
No reason given
My flight from Newark was delayed but when i arrived in Frankfurt I found out that my flight was moved from 11:50 am to 10:30am- Newark-Krakow
- Economy
Sunil L
Verified | Sep 29, 2025Schonefeld-Washington
Economy
Technical problems
Dear Lufthansa Customer Relations Team, I am writing to formally request compensation for the severe impact caused by the missed flight on [insert date/flight details]. The disruption led to significant financial losses and inconvenience that go far beyond the cost of the ticket. We were scheduled to wire funds for our mortgage closing by September 22, 2025, for a closing date of September 24, 2025. Because of the missed flight, we missed this critical 48-hour window, resulting in the cancellation of our closing and a weekβs delay. This directly caused us to lose a confirmed tenant who was ready to move in on September 25, leading to a rental income loss of $3,300 for the month. Additionally, both my spouse and I lost one day of paid holiday at work, amounting to an additional $400 in lost wages. Beyond the financial implications, the stress, disruption, and inconvenience to our family were considerable. This situation represents a major setback and a lost opportunity that no traveler should have to endure. Given the circumstances, I trust Lufthansa will fairly evaluate the extent of damages and provide appropriate compensation. I appreciate your understanding and look forward to your prompt resolution of this matter. Sincerely, Sunil & Indu Lalwani- Schonefeld-Washington
- Economy
Alzonia C
Verified | Sep 28, 2025Dallas-Fort Worth-Richmond
Economy
Racially discriminated against on United Airlines
Racial Discrimination on United Airlines Kicked off the flight for no reason at all! I was on the plane preparing to eat a sandwich and the flight attendant came to me and said you have to either put the sandwich in the cubby or eat it. I chose to eat it. She then made an announcement that she was coming around to collect trash. I was only a few bites into my sandwich when she came to me and said you either eat the sandwich or put it in the cubby. I said maβam I know you see me eating this sandwich. She then went to had out bags of chips to first class and came to me again while I was sitting down pointing in my face say excuse me am I gonna have a problem with you on this flight? I said to her what are you talking about. Sheβs pointing her fingers in my face again saying am I gonna have a problem with you on this flight. Again I looked around at everyone else then I asked her again what are you talking about. She repeated it a third time to which I then said wait a minute let me stand up because youβre not about to be talking to me like I am a child. As I stood up she turned around and walked away to get the pilot. The pilot then came out and said maβam sit down. I asked does she still need to talk to me. He said Iβm gonna tell you again to sit down. I repeated does she still need to talk to me? He said ok and turned around and sat down. Next thing I know another man is coming in there bending down again pointing in my face to ask me to get off the plane so he can talk to me so at first I agreed. But then he said you need to get your things. So I asked him am I being kicked off the flight? He said I just need ti talk to you privately not around everyone else. So I began to unbuckle my seatbelt and said ok no problem. He again said you need to bring all of your belongings. I said am I being kicked off the flight or you need to speak to me because there is a difference in the two. He pointed in my face and abruptly said YOUR NOT FLYING ON THIS AIRCRAFT! I responded okay so your kicking me off. And everyone in the economy area said this is ridiculous she did nothing wrong. So I refused to leave the plane. 2 more agents came in to tell me I have to leave the plane and the last agent came and I asked her are you putting me on another flight she said yeah but it doesnβt leave until tommorrow. I said okay no thatβs not acceptable. Tell me why Iβm being kicked off. The response was the flight attendant didnβt want me on the flight but couldnβt give me a legitimate reason. So I said no go get the police because I need a name this is ridiculous. The young lad then went and made an announcement to get everyone off the plane in order to get me to get off. I spoke with the pilot to try to figure out what was going on and he could care less as he made that very visible. The police came and everyone was apologizing to me because of the flight attendant and offered to give reports to the police on my behalf. I have been put out in an area I am unfamiliar with and left to pay additional cost for hotels and rental cars as I am 2 .5 hours from my destination . All because this flight attendant chose me the only black female on the plane to create a problem with and then create a reason to be in fear of it. I did absolutely nothing to her to warrant this behavior. These are the names of the individuals who were asked to assist in kicking me off the flight Gate agent: Kasif Ahmed, Gate agent: Joe Hitzman CS Supervisor: Jewel Reeves. The names of the pilots and flight attendant were protected among each other but I have a video of the flight attendant and a copy of the police report filed in the process for this injustice. I have been in nothing but emotional distress since this happened. Being publicly humiliated for no reason has left me scarred in disbelief that one person has the authority to be racially discriminating in public without reprimand.Overall
- The connecting flight in Washington
- There is none
- Dallas-Fort Worth-Richmond
- Economy
Alzonia C
Verified | Sep 28, 2025Dallas-Fort Worth-Richmond
Economy
Racial Discrimination on United Airlines
Kicked off the flight for no reason at all! I was on the plane preparing to eat a sandwich and the flight attendant came to me and said you have to either put the sandwich in the cubby or eat it. I chose to eat it. She then made an announcement that she was coming around to collect trash. I was only a few bites into my sandwich when she came to me and said you either eat the sandwich or put it in the cubby. I said maβam I know you see me eating this sandwich. She then went to had out bags of chips to first class and came to me again while I was sitting down pointing in my face say excuse me am I gonna have a problem with you on this flight? I said to her what are you talking about. Sheβs pointing her fingers in my face again saying am I gonna have a problem with you on this flight. Again I looked around at everyone else then I asked her again what are you talking about. She repeated it a third time to which I then said wait a minute let me stand up because youβre not about to be talking to me like I am a child. As I stood up she turned around and walked away to get the pilot. The pilot then came out and said maβam sit down. I asked does she still need to talk to me. He said Iβm gonna tell you again to sit down. I repeated does she still need to talk to me? He said ok and turned around and sat down. Next thing I know another man is coming in there bending down again pointing in my face to ask me to get off the plane so he can talk to me so at first I agreed. But then he said you need to get your things. So I asked him am I being kicked off the flight? He said I just need ti talk to you privately not around everyone else. So I began to unbuckle my seatbelt and said ok no problem. He again said you need to bring all of your belongings. I said am I being kicked off the flight or you need to speak to me because there is a difference in the two. He pointed in my face and abruptly said YOUR NOT FLYING ON THIS AIRCRAFT! I responded okay so your kicking me off. And everyone in the economy area said this is ridiculous she did nothing wrong. So I refused to leave the plane. 2 more agents came in to tell me I have to leave the plane and the last agent came and I asked her are you putting me on another flight she said yeah but it doesnβt leave until tommorrow. I said okay no thatβs not acceptable. Tell me why Iβm being kicked off. The response was the flight attendant didnβt want me on the flight but couldnβt give me a legitimate reason. So I said no go get the police because I need a name this is ridiculous. The young lad then went and made an announcement to get everyone off the plane in order to get me to get off. I spoke with the pilot to try to figure out what was going on and he could care less as he made that very visible. The police came and everyone was apologizing to me because of the flight attendant and offered to give reports to the police on my behalf. I have been put out in an area I am unfamiliar with and left to pay additional cost for hotels and rental cars as I am 2 .5 hours from my destination . All because this flight attendant chose me the only black female on the plane to create a problem with and then create a reason to be in fear of it. I did absolutely nothing to her to warrant this behavior.- Dallas-Fort Worth-Richmond
- Economy
Alzonia C
Verified | Sep 28, 2025Washington-Richmond
Economy
Kicked off the flight for no reason at all!
I was on the plane preparing to eat a sandwich and the flight attendant came to me and said you have to either put the sandwich in the cubby or eat it. I chose to eat it. She then made an announcement that she was coming around to collect trash. I was only a few bites into my sandwich when she came to me and said you either eat the sandwich or put it in the cubby. I said maβam I know you see me eating this sandwich. She then went to had out bags of chips to first class and came to me again while I was sitting down pointing in my face say excuse me am I gonna have a problem with you on this flight? I said to her what are you talking about. Sheβs pointing her fingers in my face again saying am I gonna have a problem with you on this flight. Again I looked around at everyone else then I asked her again what are you talking about. She repeated it a third time to which I then said wait a minute let me stand up because youβre not about to be talking to me like I am a child. As I stood up she turned around and walked away to get the pilot. The pilot then came out and said maβam sit down. I asked does she still need to talk to me. He said Iβm gonna tell you again to sit down. I repeated does she still need to talk to me? He said ok and turned around and sat down. Next thing I know another man is coming in there bending down again pointing in my face to ask me to get off the plane so he can talk to me so at first I agreed. But then he said you need to get your things. So I asked him am I being kicked off the flight? He said I just need ti talk to you privately not around everyone else. So I began to unbuckle my seatbelt and said ok no problem. He again said you need to bring all of your belongings. I said am I being kicked off the flight or you need to speak to me because there is a difference in the two. He pointed in my face and abruptly said YOUR NOT FLYING ON THIS AIRCRAFT! I responded okay so your kicking me off. And everyone in the economy area said this is ridiculous she did nothing wrong. So I refused to leave the plane. 2 more agents came in to tell me I have to leave the plane and the last agent came and I asked her are you putting me on another flight she said yeah but it doesnβt leave until tommorrow. I said okay no thatβs not acceptable. Tell me why Iβm being kicked off. The response was the flight attendant didnβt want me on the flight but couldnβt give me a legitimate reason. So I said no go get the police because I need a name this is ridiculous. The young lad then went and made an announcement to get everyone off the plane in order to get me to get off. I spoke with the pilot to try to figure out what was going on and he could care less as he made that very visible. The police came and everyone was apologizing to me because of the flight attendant and offered to give reports to the police on my behalf. I have been put out in an area I am unfamiliar with and left to pay additional cost for hotels and rental cars as I am 2 .5 hours from my destination . All because this flight attendant chose me the only black female on the plane to create a problem with and then create a reason to be in fear of it. I did absolutely nothing to her to warrant this behavior.Overall
- Poor customer service on board
- There are none
- Washington-Richmond
- Economy
Andrew S
Verified | Sep 27, 2025Charlotte-Venice
Economy
Technical problems
LH431 Chicago-Frankfurt delayed 1+ hours due to operational issues, causing missed Venice connection and 12+ hour total delay. Lufthansa provided signed delay confirmation accepting responsibility and offered meal vouchers. Despite this documentation, Lufthansa has denied EU261 compensation with contradictory explanations (first claiming 'sufficient layover time,' then 'infrastructure issues'). All evidence attached including signed airline admission, flight tracking data, and correspondence showing contradictory denials.- Charlotte-Venice
- Economy
Ronni H
Verified | Sep 19, 2025Frankfurt-San Francisco
Economy
Successful claim
Technical problems
We were forced to divert to Edmonton Canada from our Frankfurt trip that was supposed to go to SFO when I tried to rebook it. The girl said sheβd enter a claim for me, but Iβve heard nothing.- Frankfurt-San Francisco
- Economy
- Successful claim
Linda J
Verified | Sep 13, 2025Norfolk-Washington
Economy
The (1) less than 45lbs luggage was checked in, charged for itself , for some reason it was never put on the plane, tracker showed still in Norfolk when I arrived in Dulles. Refunded. After a 27 days the luggage shows lots of wear and tear., it got to Africa per tag so claims dept at United Airlines attempted to help, however they did not know my final destination address. So why put, it on another the plane without this information . I was expecting to get it on my return at the claims dept. Dulles airport. I will definitely have to get a new luggage, it is over and done. This will soothe my nerves, did I tell you I am 70 years old. June 2025. My First time to Africa, without any clothes of mys, my roommate became a Good friends,,, allow me to borrow a dress and PJs, and so doing laundry was part of my vacation. We were to attend a JW -3days convention in Zimbabwe . So I need to be freshly dressed. Good news my Luggage , received today 9/12 , 27 days later. The luggage did not have a lock on it, but it was definitely was open and clothes being handle upon my receiving it,,, something were rearranged. However, I have not found anything yet missing. So I am thankful. Itβs amazing that the luggage didnβt get put on the plane it was a short flight froβm VA to Dulles. I would like to asked for a refund of the united airlines flight cost. $505.96. This would make this experience with United. Hopefully it will help me get a better thought about United airlines Please let me know what you will do to make this experience better, and for choosing United, thanking you In advance for your prompt response. Linda Johnson
- Norfolk-Washington
- Economy
Marcus P
Verified | Sep 10, 2025Paris-Newark
Economy
No reason given
On the morning of Aug 25, 2025, we received an email from United informing us of the cancellation of our flight UA55 from CDG in Paris to EWR in New Jersey. No reason or cause was given. United rerouted us to UA986 for the following day from CDG to ORD in Chicago, followed by a connecting flight UA 362 from ORD to EWR. We paid for Premium Plus on the original UA55 flight, but the second leg of the return trip, i.e. UA362, did not have Premium Plus. As a result of the flight cancellation, we had to stay for an extra day in Paris and incurred lodging and meal expenses. I applied for the compensation under EU261 via United's customer care website. It was denied due to the "flight incurred environmental damage en route to your destination", as can be seen on United's email response. United only offered to pay the out-of-pocket expenses. I did NOT accept that offer.- Paris-Newark
- Economy
Jolanta C
Verified | Sep 10, 2025Newark-Krakow
Economy
No reason given
My flight supposed to depart at 8 pm from Newark but itβs was delayed over 4 hours and we was stuck inside the plane after we finally arrived in Frankfurt we find out that are plain was cancelled and the next flight available is at 10 pm so we have to wait almost 10hr at the Frankfurt Airport My rental car was cancelled because I didnβt show up and when we landed the office was closed I have to wait and pay for new car rental- Newark-Krakow
- Economy
Anonymous member
Verified | Sep 9, 2025Economy
Bad seat, right by the bathroom, not a good seat.
The day before the flight, I was assign to 38C, which is by the bathroom, and people kept hitting me to and from the bathroom.Overall
- Poor customer service
- I wouldn't count pretzels as good food.
- Economy
- Desired solution
Other - The toilet on the plane was disgusting. A man peed all over the seat. I say a man because women put the seat down. Also they never ask me or the people sitting with me if we wanted anything to drink. They gave us pretzels but nothing to drink.
Juliana R
Verified | Sep 5, 2025Paris-Newark
Economy
Successful claim
Technical problems
Our flight UA55 on August 27th was cancelled. They rebooked os on a flight UA56 the next day. We could not stay one day longer so we declined the rebooking and got a refund instead. We then purchased tickets to leave the same day with a different airline. We would live to have the difference between the new flight ticket cost and the amount that was refunded reimbursed to us.- Paris-Newark
- Economy
- Successful claim
Elina C
Verified | Aug 27, 2025Brussels-Newark
Economy
Successful claim
Problems at airport
I was at the airport at 8 am and then at 10 am they said « 1 hour late because of computer issuesΒ Β». I came back at 11am and they said again « one more hourΒ Β». And after that one hour, they just said « finally itβs at 3pmΒ Β»- Brussels-Newark
- Economy
- Successful claim
Elie E
Verified | Aug 26, 2025Rome-Cleveland
Economy
Successful claim
No reason given
Flight was cancelled while we were on board on the tarmac. Had to cancel and rebook 24 hours later. I am a physician and had to move my patients in office due to delays in arrival.- Rome-Cleveland
- Economy
- Successful claim
Shelly S
Verified | Aug 19, 2025Munich-Minneapolis
Economy
No reason given
Flight got delayed so that we missed our connecting flight from Denver to Minneapolis. This resulted in a overnight stay in Denver and a day delay of arrival in MSP.- Munich-Minneapolis
- Economy
Theresa S
Verified | Aug 18, 2025Munich-Minneapolis
Economy
No reason given
The flight from MUC to DENVER was delayed. We missed our connection flight to MSP and had to stay a night in Denver. Unfortunately, the airline could not help us at that point and told us to reach out after we landed in MSP.- Munich-Minneapolis
- Economy
Laylah G
Verified | Aug 14, 2025London-Cancun
Economy
Successful claim
Technical problems
The delayed flight from London Heathrow caused us to miss our connecting flight and had to get out on a later flight- London-Cancun
- Economy
- Successful claim
Suzanne G
Verified | Aug 7, 2025Washington-Milano
Economy
Technical problems
Subject: Formal Complaint Regarding Flight UA 989 β Request for Compensation and Reimbursement Dear United Airlines Customer Service, I am writing to formally express my deep dissatisfaction with the handling of United Flight UA 989 from Washington Dulles to Frankfurt on Wednesday, June 11, 2025, which was unexpectedly diverted to Halifax, Canada due to a reported fuel system issue. What followed was a prolonged, disorganized, and deeply distressing experience that significantly disrupted our travel plans and severely impacted our once-in-a-lifetime family vacation. As a loyal United Airlines customer with Platinum status and a frequent user of the United MileagePlus Black credit card, I have consistently trusted United for both business and personal travel. In return, I expected a higher level of professionalism, communication, and supportβespecially during an emergency. Unfortunately, that standard was not met. Key Issues 1. Extended Tarmac Delay in Halifax After the emergency diversion to Halifax, all passengers were confined to the aircraft for more than eight hours overnight. We were told there were no available customs or border control agents to process passengers, and no airport personnel to open the gate. During this time, the aircraft ran out of food and water. We received no meaningful communication or accommodation from staff. Once we finally deplaned, we remained in Halifax for an additional 8 to 10 hours, awaiting a replacement crew. This ordeal lasted over 18 hours, creating extreme physical and emotional fatigue for all passengers. 2. Missed Connections and Disorganized Rebooking The delay caused us to miss our connecting flight (UA 9840) from Frankfurt to Milan. Our original itineraryβbooked in Premium Plus with bulkhead seatsβwas designed for comfort and speed, given medical considerations for my wife. Instead of rebooking us together, United placed my wife, Suzanne Gordon (confirmation: ARBQ8B), on a separate flight from me and our daughter, Alana Gordon (0KBF8H), with no effort to reunite us or maintain our paid seat class. The lack of coordination during this critical time was unacceptable. 3. Misinformation Regarding Luggage and Rebooking We were initially informed by United and airport personnel in Halifax that we needed to collect our luggage and rebook flights ourselves. Hours later, this information was reversed, and United refused to release our bags. This led to further confusion and, ultimately, caused me to miss the same flight as my wife. Once again, our family was unnecessarily separated due to poor communication and inconsistent guidance. 4. Involuntary Downgrades and Unsanitary Conditions Despite booking Premium Plus, my daughter and I were rebooked in economy classβincluding the last row on a cramped aircraft from Halifax to Newark. We were then placed in economy again on UA 3596 to Milan, without compensation or acknowledgment of the downgrade. Meanwhile, my wifeβs flight reused the original aircraft from the Halifax delayβuncleaned after being occupied for 15+ hours. She was forced to sit in unsanitary and unhygienic conditions. This is not only unacceptable but reflects serious lapses in operational standards. Additional Impacts 5. Medical Hardship Due to Prolonged Travel My wife Suzanne has a medical condition that limits her ability to remain seated for extended periods. This was a primary reason for choosing a shorter, more direct itinerary in Premium Plus. Instead, she endured 15 hours confined to a seat, 10 additional hours in Halifax, and then a detour through Newark before reaching Milan. The resulting physical pain, exhaustion, and distress couldβand shouldβhave been avoided. 6. Lost and Delayed Luggage Our luggage did not arrive for two full days, forcing us to purchase replacement clothing and toiletries. We spent valuable time shopping instead of sightseeing. This created unnecessary stress and financial burden during a trip that was already compromised. We request full reimbursement for all related purchases. 7. Missed Vacation Time and Lost Hotel Stay We departed Wednesday, June 11, at 5:30 PM and did not arrive in Milan until Friday at 11:00 AM, more than 36 hours later. We lost two full vacation days and a prepaid hotel stay in Lake Como on Thursday night. By the time we arrived, we were exhausted and unable to enjoy the first day of our trip. A vacation that was meant to be once-in-a-lifetime was reduced to just one meaningful day. 8. Additional Transportation Costs We had pre-arranged a free airport pickup in Milan on Thursday. Due to the delay, that ride was no longer available, and we were forced to hire private ground transportation at our own expense. This cost was directly caused by Unitedβs disruption. 9. Burden of the Reimbursement Process It is also important to acknowledge the time and effort required to document this complaint and organize receipts for reimbursement. As customers, we are now burdened with the administrative work of fixing a situation we did not cause. This only adds insult to injury and underscores the need for fair and prompt resolution. Requested Compensation Given the extensive disruption, financial loss, and physical/emotional toll, we are requesting the following: refund for all Premium Plus tickets originally booked to Milan. We sat in economy , seperated. Reimbursement for our prepaid hotel stay in Lake Como for Thursday nightβ2 rooms totaling β¬3,990( equals ) $4,637 USD, receipt attached). Compensation for pain and suffering, especially the eight-hour tarmac confinement and the medical hardship endured by my wife. Reimbursement for incidental expenses, including clothing and toiletries during the two days we were without luggage. Reimbursement for the private transportation we were forced to book in Milan. Additional compensation for the lost vacation time, diminished experience, and emotional distress. A direct phone call from United Airlines to discuss this matter. I can be reached at 240-277-6782. This experience was a profound failure in customer care, communication, crisis management, and operational support. As a long-time, high-status United customer, I am disappointed and disheartened by how we were treated. I respectfully request United to investigate this incident thoroughly and to provide the full and fair compensation we are owed. Sincerely, Leonard Robert Gordon Suzanne Friedman Gordon Alana Brooks Gordon Booking Confirmation Numbers: ARBQ8B, 0KBF8H We received $1000 each of us ( 3 people me). for our inconvenience. And $200 each for inconvenience of lost luggage for 2 days. But we did not get reimbursed for interim clothing expenses. $3000 Or lost hotel for 1 night we missed. $5000- Washington-Milano
- Economy
Ahileas V
Verified | Aug 7, 2025Athens-Newark
Economy
Weather conditions
Hi, Just adding further context to my case: My United Airlines flight from Athens to Newark was significantly delayed, and I ultimately landed at 8:08 PMβabout five hours later than scheduled. I should have arrived around 3:00 PM and had a personal engagement at 7:30 PM that I missed due to the delay. I spent the entire day stuck at the airport with no meaningful support from the airline. At check-in, United gave me a β¬40 voucher (unrequested), which could only be used at one of two cafes in the airport. That was the only form of compensation offered. I submitted a claim directly to United, which they denied, citing βweatherβ as the reason. I asked multiple times for specific details about the weather conditions that caused the delay, but they refused to provide any further information. Even when I contacted their Platinum Member line (Iβm currently a Platinum member and was Premier 1K last year), they were unable to offer any explanation beyond the generic βweatherβ response. This was the final leg of a long trip involving travel across multiple islands, and the experience was exhausting and frustrating. Iβm especially disappointed given that United is my companyβs preferred airlineβwe fly business class between the U.S. and Tokyo several times a year. While they are our preferred carrier, we do have other options, and this experience has raised serious concerns about their service and responsiveness. Thank you again for your support in pursuing this claim. Please let me know if you need anything else from my side.- Athens-Newark
- Economy
Craig R
Verified | Aug 4, 2025Edinburgh-Sacramento
Economy
Influence by other flights
My first departure EDI > ORD (UA119) was delayed by an hour, and while landing we were waiting 30-40 minutes on the tarmac to receive a gate. Unable to make my 16:00 connection (UA2658) I was changed to the later 20:10 ORD > SMF (UA1710) and given a $15 meal voucher. This flight in turn was delayed 4 different times, eventually departing around 22:45. I finally arrived in SMF around 2:00 on Saturday morning, instead of 18:30 on the Friday.- Edinburgh-Sacramento
- Economy
Manny F
Verified | Aug 3, 2025London-Newark
Economy
Successful claim
Technical problems
Departure time 4pm.We stayed inside the plane for almost nearly 6 hours. They donβt even updates on whatβs going on. Sorry is good but itβs almost 5 hours plus waiting INSIDE the plane.My daughter is asthmatic and my relatives are ALL worried. Itβs a trauma and reminds me about Indian Airline.- London-Newark
- Economy
- Successful claim
Amanda C
Verified | Jul 30, 2025Lisbon-Newark
Economy
Influence by other flights
During my flight, the captain announced the delay was because the previous flight had to turn around and drop other passengers off. When I applied for compensation from the airline, United declined and wrote the following: "At United, safety is our top priority. We work diligently within federal guidelines to operate as close as possible to our published schedule. Air Traffic Control (ATC) may anticipate congestion in some parts of the country for various reasons and may delay or cancel flights to help regulate the flow of traffic. We follow advice issued by ATC to ensure the safety of our passengers and crew. Our records indicate Air Traffic Control canceled, delayed, and diverted numerous flights that day, including yours. In this case, cash compensation is not applicable under European Regulation EC261/2004, as the irregular operation was due to extraordinary circumstances that could not have been reasonably predicted or avoided. We welcome the opportunity to regain your confidence on board your next United flight. Thank you for being a Premier Silver."- Lisbon-Newark
- Economy
Jason A
Verified | Jul 30, 2025Chicago-Thira
Economy
Problems at airport
Luggage arrived 6 days late, leaving me in Santorini with nothing more than my backpack. Lufthansa told me to submit receipts. Never responded. They keep playing the rude, "We dont have a customer relation number for you to discuss this matter with anyone"- Chicago-Thira
- Economy
Marcy C
Verified | Jul 13, 2025Economy
Houston
When I got to the airport they had cancelled my flight and booked me on another one the next day. I was not notified before hand. Had to stay at the airport hotel for $500.00. I was dropped off at the airport and my ride was gone. I had to pay $25.00 for a hamburger. Very costly delay.- Economy
- Desired solution
Stanley L
Verified | Jun 21, 2025Economy
Uncomfortable and damaged seat.
My wife and I upgraded to first class for our flight on May 23, 2025. Since we were in seats 5A and 5B, neither seat reclined making the trip much less comfortable than we had hoped. In addition, the aisle arm rest on 5B was loose and dangerous. One of the flight attendants said she would report it. We do not feel like we got the full value for the upgrade.- Economy
Deborah V
Verified | Jun 19, 2025Porto-Cleveland
Economy
No reason given
We had a 5 hour delay in Porto and 3 hr delay in Dulles. Made for a very long day and a lot of walking! Awake for 22 hours! Flight was delayed due to inbound flight had maintenance. And the second leg was delayed for the inbound as well not sure of maintenance or weather. Although it was a clearer evening. Spent money in the airport, when we didnβt have toβ¦ There was not much information given from the airline. We just watched the screen. Oh, we did receive a text from the airline of the delay. The agents were not around to ask questions when they did arrive they still did not answer questions and just told us to keep moving, towards the bus that was taking us to the plane.- Porto-Cleveland
- Economy
Juanita H
Verified | Jun 14, 2025Economy
My laptop was stolen
I am writing to formally file a complaint regarding an extremely distressing experience I had at Newark Airport. I am deeply dissatisfied not only with the unprofessionalism and rudeness of your staff but also with the mishandling of my personal property, which was stolen after my flight. On June 6, 2025, I boarded flight UA 1386 from Miami (MIA) to Newark (EWR), landing at 8.20pm with my laptop securely packed. During the flight, I decided to use my laptop for a few hours of work. Afterward, I placed it in a black sleeve cover and stored it under my seat (12F). Upon arrival at Newark Airport, after going through security and collecting my luggage, I discovered that my laptop was missing. I immediately reported the issue to your staff at the luggage claim office and was told that they could not assist me. To make matters worse, I was ridiculed and dismissed, with staff mocking the situation as if I had simply forgotten my laptop on the plane. Despite my efforts to request assistance from the cleaning crew or the team still onboard the aircraft, I was refused any help. I was advised to submit an online form and register my issue in your "Lost and Found" system. I did it, but over a week has passed without any meaningful response from your team. I have since visited the airport twice and even hired a private investigator to look into the matter, but I have received no substantial updates or progress regarding the recovery of my laptop. Your team has failed to conduct any investigation, and the lack of communication has been extremely frustrating. In addition to the missing laptop, I am appalled by the lack of assistance and the unprofessional conduct exhibited by your customer service team at Newark Airport and in subsequent interactions. The absence of a clear explanation for how my laptop went missing or what steps were taken to locate it has left me with no trust in United Airlines' handling of this issue.- Economy
- Loss: β¬3500
- Desired solution
Franklin B
Verified | Jun 3, 2025Lisbon-Washington
Economy
Successful claim
Technical problems
They cancelled my return flight and I had to stay over night in a hotel and take a flight the next day with a connection through Newark New Jersey to get home.- Lisbon-Washington
- Economy
- Successful claim
Letitia A
Verified | Jun 2, 2025Lisbon-Washington
Economy
Successful claim
Weather conditions
Flight from Lisbon to DC was first delayed from 12:30 to 3;30, then 6:30 and then canceled. We were then rebooked on the next dayβs flight with a connection via Newark. I was traveling with my daughter and we paid extra to be seated together and have an aisle seat since I have a medical issue and need access to the bathroom frequently. We spoke to an agent who confirmed that we were seated together. When we checked in online that night, we found that we were in middle seats and in different rows. So we called again and asked them to seat us together but they said they couldnβt because it was a full flight. The airline was extremely unhelpful and unwilling to provide help or assistance. We were supposed to reach DC on Saturday, the 31st of May but only got back on Sunday, the 1st of June. I missed book club and a close friendβs birthday party.- Lisbon-Washington
- Economy
- Successful claim
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