United Airlines complaints: comments, page 7
306 comments
Justine D
Verified | Jul 14, 2024
London-Guatemala City
Economy
Successful claim
Technical problems
The flight was delayed by several hours so that I missed my connecting flight to Guatemala. I was put on standby in the flight in the morning. They gave me food vouchers, that didnβt work, and a hotel voucher. However, the hotel is still holding money on my credit card for now. Really unapologetic too, for all the disruption they caused. Thank you for your help!
- London-Guatemala City
- Economy
- Successful claim
Caitlin C
Verified | Jul 9, 2024Naples-Newark
Economy
Successful claim
Weather conditions
UA697 was delayed twice due to another plane's departure, which was impacting our plane's departure. It was then canceled same-day around 7:40AM (boarding 1:10PM). The hotel was completely sold out so we had to check in and check out two separate times at the Grand Hotel de La Ville in Sorrento, which was not only expensive but cumbersome. We had to push our car to the airport, had to additional days of food and drink, two additional days of parking at EWR airport and two additional days off of work. I reached out to my credit card and they said to contact United. I contacted United and they gave us each 2,500 points to our accounts. We had to spend a considerable amount of time and it was not only frustrating but a bit concerning that it was an international flight close to a holiday weekend and it got canceled!- Naples-Newark
- Economy
- Successful claim
Dennen L
Verified | Jun 30, 2024Columbus-Edinburgh
Economy
Had to cancel my Scotland vacation
6/22 Flight was cancelled at CMH. Had to travel 1.5 hours home, no available hotels, United did not assist. Rescheduled flight was cancelled. Rerouted to Chicago. Flight from Chicago was eventually cancelled after boarding and unboarding due to mechanical problems which were reported after we were boarded the first time and the plane had been sitting outside the gate since 3:00am. Because I had a tour in Scotland on Monday being picked up by an escort on Sunday. Next flight to EDI was Wednesday no guarantee. At this point I decides to cancel my vacation costing me almost $11,000. Our flight the next day was cancelled and we were put on stand-by.- Columbus-Edinburgh
- Economy
Okechukwu Thaddeus O
Verified | Jun 29, 2024Lagos-Richmond
Economy
Misplaced Baggage
My baggage containing food items and shoes was misplaced and taken to Turkey International Airport. Though it was retrieved later, I lost valuables not compensated for because I could not provide the receipts for them. A travel certificate was given to me for just to compensate for the food items, but till date I am finding it difficult to utilize the travel certificate to authorize a booking.- Lagos-Richmond
- Economy
- Loss: β¬400
- Desired solution
Expenses reimbursement
Elizabeth M
Verified | Jun 21, 2024Miami-Newark
Economy
Delayed Flight for 6.5 hrs without an Explanation
We were delayed in Miami International Airport for 6.5 hours. Flight# UA 410 from Miami to Newark at 7:30 pm. We never received an explanation for the delay and your call-in customer service department did not help with 5 phone calls. Every 40 mins our flight was pushed back and we were never told why this was happening. We both missed a day of work and pay the next day due to the delay. I am asking to be compensated in United Airlines credit for the inconvenience, lost paid wages and lack of communication for two passengers.- Miami-Newark
- Economy
- Desired solution
Edgar M
Verified | May 25, 2024Orlando-Newark
Economy
Flight delayed
Never got a txt stating that my flight was delayed f..finally took off 1hr 30min late when airborne we didnβt get any snacks or drinks due to turbulence- Orlando-Newark
- Economy
- Desired solution
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