United Airlines complaints: comments, page 6
306 comments
Genevieve D
Verified | May 28, 2025
Brussels-Las Vegas
Economy
Successful claim
No reason given
We were flying from Brussels Belgium to Washington DC. Our Brussels flight was delayed which resulted in us missing our connecting flight from DC to Vegas as our final leg home. We were re-booked onto another flight with a layover over 4 hours. We asked to be seated together, the United team laughed it off saying it was a full flight. I have really bad flight anxiety and need my husbands support to calm me down. We also share everything, so our snacks, pillows, blankets, medication were split between two packed carry ons. After already traveling so far from Belgium, we were tired & we pleaded to be able to sit together. We didn't even care where they put us, as long as we were together. I overheard one of the employees say just tell them we aren't doing it, it's a pain. I had a panic attack and was crying in the waiting area. My husband went back up and asked if they could move any of the single travelers that we had noticed and somehow put us together. They just said we will announce that if anyone is willing to move to come up to the desk. They never announced it, and we witnessed them moving another couples seats so they could be together. We then asked if we could just get our luggage since the flight was not ready to leave, so we could just stay in DC and fly out the next day together, they said no. So we were forced with a decision to either stay with no luggage, or get on the plane. We wanted to get home and were worried about our luggage being stolen in Vegas if we weren't there to claim it, so we chose to get on the plane. I was seated in between two people who made the trip very unenjoyable. Our original seats were in row 10 and we were put in 22 and 31. We couldn't even see each other. There were several occasions I needed things from my husbands bag but I had to do without them. The man next to me smelled extremely bad, which resulted in giving me a bad migraine headache. The woman had her phone speaker blaring with videos in another language and didn't have headphones. It was a horrible experience and I felt like the staff at United simply didn't care to try and accommodate us.
- Brussels-Las Vegas
- Economy
- Successful claim
Ellaijha Kate E
Verified | May 17, 2025Paris-Washington
Economy
Technical problems
I called twice to try and get the Regulation (EC) No 261/2004 . United said best they could do was a complaint customer service form. It was clear they were trying to stymie any claim- Paris-Washington
- Economy
Clyde S
Verified | May 16, 2025Economy
Flight left without us boarding
Our journey to Cancun, which should have been straightforward, turned into quite the test of patience. Our trip began in Buffalo, with a connection in Newarkβwhere, unfortunately, things took a turn. Our first flight out of Buffalo was delayed because of congestion at Newark, so we sat on the tarmac for a good half hour, already watching our tight connection window shrink. Eventually, we were airborne, only to be delayed again upon arrivalβthis time thanks to airport runway construction. When we finally landed, my wife and I made a mad dash across the terminal, hoping to catch our flight. But alas, the doors had closed, and the plane was departing without us. It seems United had already anticipated this disaster before we even reached the gate, as they had conveniently booked us on two separate flights the following day. After some negotiation, they at least managed to place us on the same flight, but only for the next day. And so, we found ourselves stuck in Newark overnight, left to shoulder all the extra costs for accommodations and the unfortunate loss of an entire day in Cancunβone that we still had to pay for, mind you. Not exactly the seamless travel experience we had envisioned.- Economy
Andrea B
Verified | May 15, 2025Economy
Steward
Steward very unhelpful with assisting with securing carryon. Made very unpleasant remark and handled my luggage roughly. Was not supportive- Economy
Richard S
Verified | May 14, 2025Economy
Flt 4768 delayed Missedflt2132 to SMF Not able to get home u
United rebooked us for next day We needed to get home on May 11 as movers coming 0800 hrs on May 12 to pack us yup for move to new house Received fit credits but expire July 31 ,2025. My wife having shoulder replacement surgery June 12 We will be unable to travel for 60-90 days post op. Request that we receive extension of credits to Oct 2025 or receive refund for Denver to Sacramento leg ofd trip. We had to book flight on Southwest to get home on 11th Thank you- Economy
- Desired solution
Refund
Brianna J
Verified | Mar 19, 2025Economy
Was told I did not have a seat on flight #L1DEXS
Case ID: 174137743898256. My flight should have arrived at my final destination, Savannah, GA on Monday FEBRUARY 17th, 2025. Upon my arrival and check in at the Flint airport I was told to RETURN TO THE AIRPORT THE NEXT DAY because there were no available seats on my flight from Chicago to Savannah flight #L1DEXS. I was not given any other instructions or options. I return the next day at the Flint airport (a full 24 hours later) and did not arrive at my destination until TUESDAY FEBRUARY 18th. I am asking for a refund in accordance with the US Transportation Guidelines. I lost an entire day because of your operations and should be compensated. I will not accept any vouchers only a refund at this time. Below is my original ticket information and the second attachment is my itinerary that is a day LATER caused by your company's operations and a severely DELAYED flight. This ticket was purchased for my disabled cousin, and if I do not hear from you about rectifying this issue a timely manner, I will contact CRO and the DOT Office of Aviation Consumer Protection and file a complaint. I am an advocate for my disabled cousin, and I am not taking this situation lightly.- Economy
- Loss: β¬400
- Desired solution
Refund
Apology / Voucher
Other
Margaret M
Verified | Mar 18, 2025Frankfurt-Chicago
Economy
Successful claim
Technical problems
Original Flight Details Flight 1: UA9061 | March 14, 2025 | 10:25 AM β 11:35 AM | Prague (PRG) β Frankfurt (FRA) | Operated by Lufthansa Flight 2 (Cancelled): UA906 | March 14, 2025 | 12:50 PM β 4:15 PM | Frankfurt (FRA) β Chicago (ORD) | Operated by United Airlines Flight 3: UA1612 | March 14, 2025 | 8:00 PM β 9:59 PM | Chicago (ORD) β Memphis (MEM) | Operated by United Airlines Cancellation & Rebooking Details On March 14, 2025, at 12:11 AM, I received notification via email that Flight UA906 from Frankfurt to Chicago was canceled. United Airlines rebooked me on an alternate route, causing significant delays and inconvenience. My rebooked itinerary was as follows: Flight 1: UA9061 | March 14, 2025 | Prague (PRG) β Frankfurt (FRA) | 10:25 AM β 11:35 AM | Operated by Lufthansa Flight 2: UA47 | March 14, 2025 | Frankfurt (FRA) β Houston (IAH) | 1:50 PM β 7:20 PM | Operated by United Airlines Flight 3: UA321 | March 14, 2025 β March 15, 2025 | Houston (IAH) β Chicago (ORD) | 9:38 PM β 12:15 AM | Operated by United Airlines Flight 4 (Delayed Further): UA5593 | March 15, 2025 | Originally scheduled for 8:20 AM, delayed until 10:30 AM | Chicago (ORD) β Memphis (MEM) | Operated by SkyWest DBA United Express It can also be seen that the final destination (flight from ORD to MEM) was also delayed, pushing us even further in our arrival time.- Frankfurt-Chicago
- Economy
- Successful claim
Isha P
Verified | Mar 8, 2025London-Boston
Economy
Successful claim
Technical problems
flight was cancelled united refused to reroute us we had to stay overnight in airport hotel paid by united we had to take another flight next day and lost one day of work united brought us back to boston on monday afternoon- London-Boston
- Economy
- Successful claim
Smita P
Verified | Mar 8, 2025London-Boston
Economy
Successful claim
Technical problems
We were checked in, bags were checked in, we were waiting for the boarding gate to be announced and there was no announcement. After a long delay someone in united said flight is cancelled due to mechanical issues and they had no alternate flight. we waited 2 hours at the airport to get our bags back and then we went to a local airport hotel on a voucher by the airlines and stayed overnight and came back to the airport to another flight on united. I lost a working day. United had skeleton staff in london and they would not issue us any other airline flights , they forced us to stay at heathrow airport overnight- London-Boston
- Economy
- Successful claim
Gabriela M
Verified | Feb 19, 2025Amsterdam-Houston
Economy
Successful claim
Problems at airport
I donβt have all my receipts because it happened over 6 months ago. But my flight was delayed, causing me to miss my next flight, and I had to stay in Austria, and had a hotel voucher and food, then the next day I caught my flight to Amsterdam, my flight was delayed for a 2 hours and I got cancelled until the next day without any luggage and I had to pay for transportation, and personal care items. However I did get a hotel voucher. I arrived a day later. My bags didnβt arrive until 2 days after and they arrived ripped up with some of my things missing. I tried making a claim to the airline but since I didnβt do it immediately they didnβt let me make the claim anymore.- Amsterdam-Houston
- Economy
- Successful claim
Brenda L
Verified | Feb 7, 2025London-Washington
Economy
Successful claim
Technical problems
Due to mechanical issues we were on one airplane at the gate for a couple of hours while they were trying to fix it. Then we had to move to another plane.- London-Washington
- Economy
- Successful claim
David L
Verified | Jan 28, 2025Frankfurt-Zurich
Economy
We ended up arriving at the final destination over 8 hours late on Christmas Eve because we were denied boarding on our flight and re-booked to a flight that was not scheduled to land until almost 10 hours later and would not have gotten us to our final destination until after well after midnight and missed our Christmas Eve dinner. We ended up having to take a train with multiple transfers that cost over 700 Euros and had to pay for a nonrefundable transfer which cost over 500 Euros. Airline offered a few thousand miles as compensation and refused to award any other compensation.
- Frankfurt-Zurich
- Economy
Alice L
Verified | Dec 16, 2024Amsterdam-San Francisco
Economy
Airline provided the hotel stay and food voucher. And finally $150 airline credit but rejected any further compensation. Boarding time deadline was 11:45am for 12pm departure. Arrived 11:40am at gate but was denied boarding citing gate was closed, while lots of passengers are still right in front of me waiting for the bus. The reason is very likely it is 1/1 and ground staff wanted to go home earlier. Airline offered rebooking for next day flight and hotel stay. Missed one day work on 1/2 and the original flight shall arrive destination on 1/1. Missed one day wage.
- Amsterdam-San Francisco
- Economy
Ahmed B
Verified | Dec 8, 2024Marrakech-Newark
Economy
Flight cancellation until the next day
At RAK Airport in Marrakesh, Morocco my flight got cancelled and it got replaced with another flight the next day. We had to wait more than 12 hours to go onto a flight because our original flight got cancelled because of technical issues. The airline gave us a hotel for a night and then the next day we made it to our destination.
- Marrakech-Newark
- Economy
- Loss: β¬150
- Desired solution
Refund
Sui A
Verified | Dec 3, 2024Newark-Tokyo
Economy
Don't remember
They refuse to acknowledge the issue they were wrong and just ignore my emails even thought I asked them 4 times to please get back to me. They think it is ok and normal causing over 5 hours delayed and we missed a performance and got in so late to Japan which caused total inconvenience plus we were exhausted being up over 24 hours due to timezone difference with no sleep.- Newark-Tokyo
- Economy
Lindion H
Verified | Nov 26, 2024London-Newark
Economy
Technical problems
We were about to fly when the pilot stopped the airplane and he told us we would fly in a few minutes but he said the same thing over and over and we got stuck there for more then 3hours ,they would not let us go out and take some fresh air at least aftersome i was hungry and had not eaten since i flew from vienna ,we only ate 2 buisquits and a cup of water.It never happened to me before and i hope this never happen again because it was a disaster.- London-Newark
- Economy
Lars Pontus M
Verified | Nov 4, 2024Chicago-Gothenborg
Economy
Problems at airport
Due to closure of FRA the connecting flight to GOT was cancelled. Eventually rebooked on later flight to GOT.- Chicago-Gothenborg
- Economy
Rosemary S
Verified | Nov 2, 2024Chicago-Dallas-Fort Worth
Economy
Invalid Future Flight Credit Number FY828J does NOT exist!
Dear United Airlines Customer Care, My name is Rosemary Skeen. I am writing to express my concern regarding the delay in receiving the valid future flight credit after canceling my fully refundable Confirmation #: N9MHM1 eTicket #0162430948246 within 24 hours of purchase. I used a partial future flight credit ($165.47) to pay for this ticket. Despite canceling the ticket on the same day, I have yet to receive the new credit number. This delay has caused significant inconvenience, as I had to purchase a replacement ticket entirely with my credit card, missing the opportunity to use the flight credit. Additionally, the price of the replacement ticket increased by the time I gave up waiting for the new credit. I am worried that by the time I receive the new credit, the βtravel byβ date of 12/10/2024 will not provide sufficient time to plan my next trip. Therefore, I kindly request that you issue the updated future flight credit within this week and extend the expiration date by one year due to the delay and inconvenience caused. Thank you for your prompt attention to this matter. image.png Sincerely, Rosemary Skeen
- Chicago-Dallas-Fort Worth
- Economy
- Loss: β¬200
- Desired solution
Refund
Apology / Voucher
Carrie G
Verified | Oct 30, 2024Rome-Columbus
Economy
Successful claim
Technical problems
My family of five was traveling from Rome, Italy to the US and our flight was canceled due to a mechanical failure (a burned out light on the wing) after we were sitting on the plane for 3 hours. We had to stay overnight and take an alternate flight we booked at our own expense and United refuses to reimburse us for our alternate flight, even though their agent verbally told us to do so (it was another United flight with the same fare class, just a day later). I am out $4048 in ticket fares because of this incident. There were only three United agents working at the FCO airport once the flight was cancelled. We waited another 3 hours for our bags to be delivered to the carousel. We did not get to our hotel (which we booked on our own, again - per the United agent's advice) until late in the evening and had to wake early to get back to the airport and check in the next morning. We did not arrive at our final destination until 24 hours after our original arrival time. Because of the time difference, I was hoping to take 24 hours to acclimate to my home time zone but did not get to do so, work on Monday was very unproductive as a result. The only positive thing United has done so far is reimbursed me for the extra expenses - hotel, uber and food - for the extra overnight and they credited me for the original, canceled flight from Rome. They have not offered any monetary compensation for the rebooked flights that were double the price of our original flights.- Rome-Columbus
- Economy
- Successful claim
Teri S
Verified | Oct 29, 2024London-Seattle
Economy
Successful claim
Technical problems
We boarded the original scheduled flight and sat in the plane for over 2 hours while the engineers tried to fix a 'technical' issue. The pilot gave us updates along the way and finally told us that we had to deplane as the flight was being cancelled as they couldn't fix the technical issue. They told us they would bus us to the Hilton hotel, but after waiting over 45 minutes for a bus to arrive (after collecting baggage, going through Passport check, etc.) we elected to take an Uber to the Hotel as it was already 7:00pm, 3 hours after our scheduled departure time. BA had told us while still on the plane they would have a representative at the Bus Stop, but that didn't happen. British Airways paid for a room at the Hilton and gave us a voucher for dinner that night and breakfast the next morning, but our new flight was too early and we didn't have time to eat at the hotel so we had breakfast in the airport after we got our luggage checked and made it through Security. In San Francisco we had dinner because there was a 3 hour layover before our flight to Seattle. In Seattle we lost our pickup person due to the new arrival date so we needed to catch a cab from the airport. We arrived at our final destination on Saturday at 6:30pm instead of the originally scheduled time of Friday at 5:45 pm. A full 24 hours+ more than we had planned for. Did this inconvenience us? YES it did. Heathrow is a huge airport and we had to deplane, get our luggage, go though all the security stuff, catch a bus to a Hotel where 300 people were trying to check in at the same time, eat dinner and get to bed at 11:00pm due to this issue. We didn't know what our rebooked flight was until we awoke early the next morning as the new itinerary was emailed to me during the night. Then we had to take a bus back to the airport the following morning and go through all the hassle of getting through Heathrow airport and security all over again. It was a 10-1/2 flight to SFO, then a 3 hours layover and another 2 hour flight to Seattle, totalling 15-1/2 hours of travel versus the original direct flight to Seattle that was closer to 9.5 hours. We were exhausted and BA didn't really hold up their end of the deal to make it easy on us. The worst part was our flight to London at the start of the trip required us to sit in the airplane for 2 hours while they dealt with another issue on that plane that had to do with some heater (BA Flight 52 on 10/8). Cheryl has a few expenses that she paid for and I have contacted her to get copies of her receipts as well. The total I gave you (166.40 Euros) is for the things I paid for but Cheryl paid for a few things too and I will include that when I have her Travel Documents to upload. I will also upload my SFO-Seattle boarding pass at that time as I neglected to do so in the previous page.- London-Seattle
- Economy
- Successful claim
Robert S
Verified | Oct 25, 2024London-Newark
Economy
Successful claim
Technical problems
Flight delayed due to technical/mechanical fault. Taken off plane for another plane Then told staff/pilots could not fly due to over running their legal working hours (by 5 minutes) on arrival to newark airport. Therefore flight cancelled. Taken off that plane. Rebooked to another flight departing at 3.30pm. Arrival in Newark 6/6.40pm. around 7 hours late- London-Newark
- Economy
- Successful claim
Tara K
Verified | Oct 22, 2024Lisbon-Newark
Economy
Successful claim
No reason given
Got an alert my flight home to EWR was cancelled, no reason was given. No alternative travel options were provided. I quickly bought a flight from Lisbon to Porto, to try and catch a different flight home. I was able to get united to switch my original flight to the one departing to Porto. I got an uber to lisbon airport and got the flight to porto. I was able to make a different united flight to ewr from porto. I missed a ticketed event in NYC due to the delayed arrival as well as incurred extra costs and stress from rushing to Porto portugal. Additionally I had to hire an uber from EWR to Philadelphia due to the missed event and transportation I had arranged that was $126.- Lisbon-Newark
- Economy
- Successful claim
Austin G
Verified | Oct 21, 2024Rome-Columbus
Economy
Successful claim
Technical problems
My family of five was traveling from Rome, Italy to the US and our flight was canceled due to a mechanical failure (a burned out light on the wing) after we were sitting on the plane for 3 hours. We had to stay overnight and take an alternate flight we booked at our own expense and United refuses to reimburse us for our alternate flight, even though their agent verbally told us to do so (it was another United flight with the same fare class, just a day later). I am out $4048 in ticket fares because of this incident. There were only three United agents working at the FCO airport once the flight was cancelled. We waited another 3 hours for our bags to be delivered to the carousel. We did not get to our hotel (which we booked on our own, again - per the United agent's advice) until late in the evening and had to wake early to get back to the airport and check in the next morning. We did not arrive at our final destination until 24 hours after our original arrival time. Because of the time difference, I was hoping to take 24 hours to acclimate to my home time zone but did not get to do so, work on Monday was very unproductive as a result. The only positive thing United has done so far is reimbursed me for the extra expenses - hotel, uber and food - for the extra overnight and they credited me for the original, canceled flight from Rome. They have not offered any monetary compensation for the rebooked flights that were double the price of our original flights.- Rome-Columbus
- Economy
- Successful claim
Slawomir W
Verified | Oct 18, 2024Munich-Newark
Economy
Successful claim
No reason given
Flight was delayed and we landed in Canada for some reason to finally arrive in Newark. Because of this interruption I was not able to go to work and lost a day Pay.- Munich-Newark
- Economy
- Successful claim
Anna D
Verified | Oct 15, 2024Brussels-Austin
Economy
Successful claim
Problems at airport
FLight from brussels to chicago got delayed, security at the aiprort of Chicago was insane and made me miss my flight. Had to buy a 400$ ticket to go to Austin .- Brussels-Austin
- Economy
- Successful claim
Steven K
Verified | Oct 11, 2024Norfolk-Boston
Economy
delayed flight in norfolk made me miss connection
got to boston more than 3 hours late and missed an important meeting. Was given a 20 dollar meal voucher that did not work.- Norfolk-Boston
- Economy
Alan M
Verified | Oct 2, 2024Fort Collins-Baltimore
Economy
My current TSA pre check subscription not available
TSA pre check access not on my boarding pass, which I did not realize until I was able to check in this morning 24 hours prior to my departure. I contacted United and was told that TSA pre check is not guaranteed for every flight. (What? Who makes this decision? Preposterous!!) The United agent verified that my personal information & TSA pre check KTN for my flights is correct. My TSA pre check subscription through IDEMIA is current, and does not expire until 3/6/2029. Usually I have plenty of time for connections, but tomorrow I have only 45 minutes between flights. I depend on TSA pre check to avoid missing my connecting flight! I have spent over 3 hours on the phone with United and TSA to correct the error. TSA is working on this, but it will take 3 to 5 days for any response. I am beyond frustrated with United!!- Fort Collins-Baltimore
- Economy
- Desired solution
Other
Michael D
Verified | Oct 1, 2024Newark-Rome
Economy
Checked a baby car seat and didn't receive it for 4 days.
Customer service was completely in helpful, rude and non responsive. We have a one year old infant that had to sit on my daughter's lap for 4 days. Thankfully no accident didnt occur but we should have never been in this position if United didn't put the car seat on the wrong flight. Terrible service and 4 days to rectify the situation. How will United settle this problem that was inexcusable.- Newark-Rome
- Economy
Stavros T
Verified | Sep 26, 2024Brussels-Newark
Economy
Successful claim
Don't remember
The flights was delayed for more than 8 hours. After an extreme excercise of patience we finally boarded the plane after 19h. Because of this delay we arrived in our hotel past midnight, making it a short night after a 24 hour-wake day. The newt day we start our work as a professional technical team.- Brussels-Newark
- Economy
- Successful claim
Jeffrey B
Verified | Sep 22, 2024San Francisco-Milano
Economy
No reason given
I arrived at my final destination, Milano Malpensa Airport at 22:10. Missed my train from MXP Term. 1 to Milano Centrale, the location of my Hotel. Got into Milano much later than I wanted to anticipated. I had to take an 80euro taxi from MXP to my Hotel.- San Francisco-Milano
- Economy
Jeffrey B
Verified | Sep 22, 2024San Francisco-Milano
Economy
No reason given
The problem started in San Francisco International Airport with Flight UA 533 that was cancelled for technical reasons. I was rerouted to Frankfurt Germany. In Frankfurt, the Lufthansa Flight LH 256 was also cancelled and then I was rerouted again to the Air Dolomiti flight No. EN 8816, Frankfurt to Milano Malpensa, August 7, 2024. I arrived in Milan very late that night at around 11;00PM (23:00). I had to take a 120euro taxi to my hotel in Milan.- San Francisco-Milano
- Economy
Frank C
Verified | Sep 9, 2024Barcelona-Montreal
Economy
Ripped off
Paid for business class checked in the day before arrived at the airport 3 hours early and told no seat. I have flown delta American British airways Air France and never any problems.- Barcelona-Montreal
- Economy
- Loss: β¬4000
- Desired solution
Refund
Alexander L
Verified | Sep 6, 2024Athens-Newark
Economy
We had to wait 6 hours at the airport in Athens and another 7 hours at Washington DC. Our flight was originally a direct flight with no stops. Also, George Lolos is 86 years old and it took a toll on his health. Please reimburse.
- Athens-Newark
- Economy
Lynda S
Verified | Sep 6, 2024Paris-Newark
Economy
Problems at airport
First we had a 4 or 5 hour delay I can't remember which supposedly due to weather. That said our kids flew home on Delta to JFK w/o any "weather" issues. Finally boarded the air craft only to find out that they did not have the food cart on board. We waited quite awhile to see if they could get one on board and while waiting the co-pilot timed out so they cancelled the flight. We had to walk down stair, be bused back to the terminal and wait on line AGAIN for luggage and vouchers for food and a room which was ridiculously small. Had to sit sideways on the toilet! Then back on line to go through the whole process the next morning. They also gave my bulkhead seat away and now my husband and I were split up on the flight home. I had a driver on hold all day waiting to pick us up at the airport and the again the following day which was a big inconvenience to the driver.- Paris-Newark
- Economy
Husainatu Y
Verified | Sep 3, 2024Brussels-Washington
Economy
Unknown
I did not get a direct flight from brussels to washington dulles airport we transit to Newark and we were waiting for another flight to accomodate us and take us to our final destination- Brussels-Washington
- Economy
Elaine R
Verified | Aug 30, 2024Athens-Washington
Economy
Successful claim
Don't remember
We sat on the tar mack for 3 hours and was the untied rep at luggage said weather related delays arenβt eligible for compensation. we were informed our luggage isnβt coming out tonight either as there is no one to off load the luggage. We have to leave the airport without our luggage. My ride left and I had to Uber home. I have no luggage and am leaving on another trip tomorrow at 6am.- Athens-Washington
- Economy
- Successful claim
Robert H
Verified | Aug 24, 2024Lisbon-Newark
Economy
Weather conditions
I purchased two separate round-trip itineraries for my trip: Lisbon to Newark (eticket: 0162411092925), and Newark to Phoenix (eticket: 0162411096535). I needed to arrive in Phoenix before 5:00 PM on August 7 in order to attend a meeting. Then, my flight from Lisbon to Newark on August 6 was diverted to Washington Dulles, apparently due to weather. There was considerable confusion after the diversion, with no one from United able to offer any guidance once we were sent through customs. Thus, I returned to the United ticketing agent, who told me there was a continuing flight to Newark, departing at 8:00 PM. So I went through security and found the gate (the info scrawled on my ticket by the gate agent was inaccurate). About an hour before scheduled departure, that flight was canceled. I didnβt receive any kind of notification about a rescheduled flight β though other passengers told me they had been automatically rebooked on a flight at 9:00 AM the following morning. Eventually, when I went to download my receipt, it showed the rescheduled flight on August 7, but I never accepted or boarded that rescheduled continuing flight to Newark. Because my flight out of Newark on August 7th had a departure time of 10:25, I knew there was no way I was going to make that flight. Thus, I opted to alter my itinerary to Phoenix (on a separate ticket), changing the outbound airport from EWR to IAD. I made this change via the United app on my phone, as the ticketing agent told me they were unable to make the change. I was charged $492.01 to make the change, even though the change should have been free (there had been a previous change in flight times, so I was allowed to make a free one-time change.) In addition, I had to abandon a reservation I made at the Renaissance Hotel in Newark for the night of August 6. Because I canceled on the day of the stay, I was not eligible for any kind of refund. Instead, I stayed at the Comfort Suites in Dulles, for which I paid $134.47. Thus, I spent an additional $626.48, and lost money on my abandoned hotel reservation in Newark.- Lisbon-Newark
- Economy
Gary H
Verified | Aug 17, 2024Paris-Orlando
Economy
Successful claim
Technical problems
My flight was cancelled around 3am the day of departure. Departure was scheduled for 1;10pm on July 2nd. The text message from United stated "We're sorry to let you know we've canceled flight UA55 from Paris to New York/Newark because we needed to take the plane out of service to address a technical issue". I still have the text message. They then rebooked us on a flight the next day which forced us to stay another night in Paris. They then offered a flight credit which I haven't accepted. The airline didnt offer me any compensation for food/hotel so I was forced to incur over $1400 USD in unexpected expenses. We didnt arrive to our final destination until late on July 3rd after also experiencing delays in Newark because the flight they booked us on to Orlando had a very short layover time.- Paris-Orlando
- Economy
- Successful claim
Ginny L
Verified | Aug 11, 2024London-Albuquerque
Economy
Successful claim
Technical problems
Arrived ABQ 15/6/2024 at approximately 1030 AM United provided over night hotel room and Lift expense and food- London-Albuquerque
- Economy
- Successful claim
Michelle B
Verified | Aug 8, 2024Porto-Newark
Economy
Technical problems
Flight was cancelled and I had to take another flight but United never gave me my bag back. I checked in Aug 5th and it's now August 8th. I've contacted them multiple times and they cannot locate it or send it back, I'll have to also replace the items and cost of baggage, which includes a number of sentimental items, fine jewelry and totals over $2000. I had to book an alternative flight since I had a medical procedure the following day after 2 days in a row of cancelled flights and arrived at my final destination 55+ hours later than I was supposed to, at 1:45AM on August 7th.- Porto-Newark
- Economy
Vijoleta S
Verified | Aug 8, 2024Fort Lauderdale-Vilnius
Economy
Fort Lauderdale- United Flight 1488
I feel that you are unjustly refusing my claim for a flight that was delayed on 7/19/2024, I lost connecting flight which was not delayed. Your customer service representatives were useless. All they did when asked what I should do was shrug their shoulders and tell me they couldnβt help me. No offer of voucher or even a bottled water. Shame on all of you!- Fort Lauderdale-Vilnius
- Economy
- Desired solution
Apology / Voucher
Alex H
Verified | Aug 6, 2024Dublin-Newark
Economy
Weather conditions
The flight was delayed two hours. When we were one hour away from Newark, we rerouted to Albany where we stayed in the plane for 90 mins and then Albany airport for 5 hours with no beverages or substantial food.- Dublin-Newark
- Economy
Trina G
Verified | Aug 2, 2024Edinburgh-Chicago
Economy
Successful claim
Technical problems
Flight had equipment failure and was brought back to gate and cancelled. Had to rebook on connecting flights for following day.- Edinburgh-Chicago
- Economy
- Successful claim
Pablo R
Verified | Aug 1, 2024London-Newark
Economy
Successful claim
Don't remember
Just that the experience on re-scheduling was really bad. I wanted similar seat at the one I had bought. But I was not assigned a seta at the time of re-scheduling. I had to put it back as it was originally and them tried again to re-schedule the flight. We did this three time.- London-Newark
- Economy
- Successful claim
Michael M
Verified | Jul 31, 2024Hong Kong-Tampa
Economy
My flight was canceled and I lost a day of my trip
My wife and I flew from Hong Kong to arrive in Tampa. There were 3 flights total. The Houston to Tampa flight (flight 2376 was canceled and we were run all over the airport by clueless United employees who didn't want to help. I was told to go to customer service at gate B11, there is NO customer service there. I was told to use an App, but I'm an international traveler and had no phone that was US friendly. Your employees are rude and not helpful. I was sent to ticketing on level B, but there was no one there, so I was told to go to level C, where I waited over an hour online before being helped, and a flight was scheduled for the following day, but I lost an entire day of a paid for bed and breakfast and car rental that was useless since I wasn't there to pick up the car. This was over $200 in expenses I had to eat.- Hong Kong-Tampa
- Economy
- Loss: β¬250
- Desired solution
Ryan L
Verified | Jul 30, 2024Edinburgh-Chicago
Economy
Successful claim
Technical problems
I submitted the original e-ticket which shows a connection through Toronto on 7/27/24. I then changed my return flight from a connection to a direct flight UA119 on 7/27/24 from EDI to ORD at 11:30AM but the airline only shows the original flight and the actual return flight which was not until the next day, 7/28/24. This UA119 flight that included my wife, Meghan Parks, was canceled due to a fuel pump failure and we returned to the gate. We had to walk to a hotel, uber for dinner and pay for dinner that night as well. Please let me know if any other information is required.- Edinburgh-Chicago
- Economy
- Successful claim
Michelle P
Verified | Jul 26, 2024Rome-Tampa
Economy
Successful claim
Don't remember
Flight delayed from Rome and we did not receive any meal vouchers or information. Then the flight at O'Hare they had us board on flight UA 434 at 11:45 p.m. but then told us to get off the plane because the pilots were not permitted to fly (even though they wanted to) because of the FAA regulations regarding their air time. They did not offer a hotel, a hotel could not be located anywhere within 20 miles of the airport and we did not sleep but stayed at the airport. No cots or pillows or blankets were offered. The flight was rescheduled for 7/20 at 1:20 p.m. and we were able to fly out at 11:20 a.m. and arrived at 5:00 p.m. We were at the airport a total of 36 hours. No meal vouchers were provided until we requested them. It was a terrible experience and the employees were not helpful and they were not nice.- Rome-Tampa
- Economy
- Successful claim
Joseph A
Verified | Jul 15, 2024Newark-Fort Myers
Economy
My wife and I were bumped off of first class
My wife and I were treated as. Adult as humanly possible by the agents at Newark airport Flight 2127 7/14 We need to speak to someone at a high ranking position to hear all the details and would like to know what united airlines is going to do about it- Newark-Fort Myers
- Economy
- Desired solution
Adnan V
Verified | Jul 15, 2024Chicago-Grand Rapids
Economy
Multiple flight changes from 9:45 to 1:15 am
First it was inbound aircraft from Denver arriving late. Then it was weather issues. And then it was operational issues from the plane. We had 3 different changes to the gates. And lastly multiple time changes to depart from 9:45 to 1:15 am.
- Chicago-Grand Rapids
- Economy
- Desired solution
Andrea S
Verified | Jul 14, 2024San Diego-San Francisco
Economy
Cancelled Reservations without asking to do so
I made a mistake and upgraded a ticket. I thought the price was $119 per ticket and it was $1119 per ticket. After an hour on the phone I got this fixed. But instead and without my asking, he also cancelled my first class tickets on a different segment (and a different day). He offered me a new ticket at $1800.00 when I didn't even pay for a $1000 for the original 3 tickets. This was your fault change them back and I received a message, my bad lady, nothing I can do. Was flying from San Diego to San Francisco for my son's wedding. After 2 hours on the phone nothing was accomplished. Except now I don't have a flight from San Diego to San Francisco for my son's wedding. Thank you S. Reddrick. And it is not like I am an interim flyer on United. I am a platinum member. If this is the best United can do for loyalty, no thank you. I will fly Delta, or any other airline except United. Customer Service gets a negative number.- San Diego-San Francisco
- Economy
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