Hawaiian Airlines Reviews
21705 passengers’ reviews
Hawaiian Airlines Inc. 3375 Koapaka St, Suite G-350, Honolulu, Hawaii, United States
1-800-367-5320
21705 passengers’ reviews
Hawaiian Airlines Inc. 3375 Koapaka St, Suite G-350, Honolulu, Hawaii, United States
1-800-367-5320Leave your complaint to professionals.
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All-time Rating & Reviews
Average Star Rating
3.2Total Reviews
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21705 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Friendly, attentive staffComfortable seatingQuality in-flight servicesReliable and punctual
Inconsistent customer serviceOutdated aircraft and entertainmentLimited meal optionsMisleading promotionsHawaiian Airlines excels when it comes to their flight crew, seat comfort and reliable service for inter-island routes. Many passengers gave positive feedback about the complimentary amenities and overall in-flight experience. Thanks to these strengths and their punctuality, Hawaiian Airlines has a generally positive reputation. But while the flight crew had high marks, the ground crew were criticized for their inconsistency especially with regard to getting compensation and refunds. Reviewers were also unhappy about the older planes as well as the food quality that fell short of their expectations. A surprising number of passengers wrote about the lack of transparency and clarity with Hawaiian’s credit card offers, and cited it as a huge drawback of choosing the airline.
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