Hawaiian Airlines Reviews and Ratings

Read 20,118 verified passenger reviews to find out if Hawaiian Airlines is good. Check how travelers rate flights, comfort and overall service, and leave your own review.

Pros

Friendly, attentive staff
Comfortable seating
Quality in-flight services
Reliable and punctual

Cons

Inconsistent customer service
Outdated aircraft and entertainment
Limited meal options
Misleading promotions

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Hawaiian Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.24

Total Reviews count

20118

Review Sites Distribution

AirAdvisor

3.24

20118 (100%)

TripAdvisor

3.5

8672 (43.1%)

Trustindex

2.1

2879 (14.3%)

Kayak

3.9

2828 (14.1%)

Google

3.31

2346 (11.7%)

Tiket2

971 (4.8%)

Airline Quality

569 (2.8%)

Glassdoor

3.9

494 (2.5%)

Yelp

2.5

493 (2.5%)

Consumer Affairs

1.5

453 (2.3%)

Productreview

2.5

140 (0.7%)

TrustPilot

1.9

77 (0.4%)

FlightReport

3.55

50 (0.2%)

Flight Radar

4.2

44 (0.2%)

Airline Ratings

2.8

34 (0.2%)

Airlines-Inform

4.1

33 (0.2%)

eSky

19 (0.1%)

SiteJabber

8 (0%)

SkyTrax Ratings

(%)

How does Hawaiian Airlines compare?

Compare Hawaiian Airlines with:

Star ratings breakdown

Ease of compensation and refunds

In-flight entertainment (WiFi, TV, movies)

Baggage policy & handling

Cleanliness

Customer service

Check-in and boarding

Value for money

Food and beverage

Legroom & seat comfort

Ticket change & cancellation flexibility

3.24

20118

3/5 overall

2/5

3/5

2/5

3/5

1/5

0

0/5 overall

0/5

3 ways to claim compensation from Hawaiian Airlines

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 2 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Hawaiian Airlines by following the steps below
1. Fill in the feedback and claims form on the Hawaiian Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)
Show steps to claim direct

Hawaiian Airlines Reviews and Ratings

Pros

Cons

Pros

Cons