Компенсация и возврат стоимости билета за задержку или отмену рейса Brussels Airlines

By e-mail of 20. April 2024 14:25, I was asked by Brussels to check-in my hand luggage. I tried to do so but the machine denied (software error of OS, code for free hand luggage check-in in case of full flight is not updated, only visible in the system for check-in - special services. The responsible gate keeper (Indian migration background, about 55 years, overweight, giving name was refused) and his supervisor (Arabic migration background, about 60 years old, overweight, giving name was refused) did not know this problem and refused to accept my expertise and blocked access to "special services". Both refused to speak with me, one called me a racist because I told him that he may not understand my quite developed German). The supervisor on duty in check-in (women, about 30 years old, long hair, black) reprimanded me and call airport police, refused to discuss the case, airport police waited in full gear (with machine guns) about 5 members in proximity. Then 2 manager appeared (one gave his name, Mr. Macher) were also not really helpful, did not know the problem, did not believe my story, no apologies for the impossible behaviour of the staff) but reluctantly and "ex gratia" accepted that the quite helpful check-in service person (women, about 30 years old, very supportive and helpful) could fulfill this task asked by Brussels airline and costing me additional time for check-in but also recovery. I may note that I have catched a cold and had a bad back this day, thus, I really wanted to go to the lounge). If I would not have left Mr. Macher, then he may have argued again with me, maybe forever, fully aware that a police group is very close and arrest me on very short notice with a simple code word. As Brussels may tell, it was impossible to dispose the luggage in the cabin, thus, it had to be checked in at the gate, causing delays. I may note that the luggage was bigger than usual as many Marathon runners were heading to BRU. Was I got from OS/AUA: a delay of about 20 minutes verbal and physical threats refusals of service libel as racist etc. "Service is our success" - maybe it was true some time ago. Now, it is the challenge of OS/AUA. Very serious defaults and this is not the only one. I think that a compensation is justified, as the ex gratia offer by myself (without speaking with may lawyers) is € 5000. I am available for a call these days, please call me at my COM number 32 2 29 52283.

I arrived at my destination morr than 21 hours later. Initially i was landing on 2nd February at 02:20 o'clock in night but due to flight cancellation i reached Mumbai on 3rd February at 00:20 o'clock mid night. Airline cancelled my trip only one day before my departure due to announced strike The main inconvenience was reaching my destination so late!

- strike at the airport - airline did not offer refund but rebooked me directly - rebooked flight was unreasonably long (i.e. following day Berlin-London-Brussels instead of direct Berlin- Brussels. Therefore the rebooking was changed to an additional day later as otherwise I would lose.a full working day in transport. I total it incurred costs for two additional nights of hotel (2xEUR 108) + subsistence.

I flew from Montreal to Milan with correspondence in Brussels ( 28-06-2023 time 09:50–11:20) Only when i arrived at 7am in Brussels I received a notification that my flight had been cancelled. The next one you offered was over 8 hours later. You gave a 15 euro voucher to be consumed in about 20 bars and restaurants. I passed them one by one, but either they didn't have the digital reader or when they did the coupon was empty. I went back to your company and you gave a second voucher, telling me it would surely work, but again after visiting all the restaurants it still hadn't been loaded. 8 hours in the airport, very tired with nowhere to rest, and the teasing of the meal just wasted a lot of my time and I felt really mocked. On the afternoon of the 28th I had a presentation at an important exhibition in Turin, the reason for my travel, which I naturally missed. For this I ask for a refund of my ticket and a compensation for my lost work. I work in art and cultural project, I'm not very reach but I have a lot of connection and a lot future travel in the next 4 years that waiting me between Bruxelles and Montreal. I don't Know if your Company will be the mine. I am still very tired angry and disappointed about this journey.

Рейс SN3290 ( Брюссельские авиалинии) по маршруту Тель Авив - Брюссель 21/06/2022 был сначала задерждан, потом отменен. Нас было 4 человека. Нас перенесли на другие рейсы Тель-Авив-Рим-Мадрид компанией ITA, но первый рейс также был задержан, на стыковочный мы не успели, пришлось ночевать в Риме, и только на следующий день лететь в Мадрид. Вместо 7 часов общего полета пересадкой, дорога заняла времени больше суток. Также был утерян багаж (доставили в течении 3 дней без компенсации)

Brussels Airlines communicated poorly. We did not know what was going on.

Our flight was supposed to leave at 21.25 but left at 00.00 am. Therefiore, when we arrived in London we could not take the train back home and had to take a taxi which was 81 GBP. In the airport Brussels airlines told us they would cover this.

Flight got delayed for more than 3 hours and we ended up arriving in London super late. Thus, we could not get the train anymore because it was clsoed and we had to take a taxi.

I was due to travel from Heathrow on 17.09.2022 at 6.50am. I received a message from Dn Brussels on 16.09.2022 at about 9.00pm the cancellation and was rebooked to another on the same day 17.09.2022 at 3.00pm and had to spend the night in Brussels to take the connection flight on Sunday 18.09.2022 at 10.20am to transit in Luanda Angola and to arrive in kinshasa DR Congo on the evening of the same day. All my plans have been disturbed and could not assist the funeral on Sunday 18.09.2022 the date of my arrival in kinshasa. A delay of about 24 hours. I was due to be there on Saturday 17.09.2022 and attend the full funeral ceremony on Sunday 18.09.2022

We are a family of 4 traveling with our 2 children. Of 8 years and 11 years old. We were supposed to leave BRU airport at 0650 to Vienna to a connecting flight to Mykonos. Arrival time in Mykonos was planned for 1300 EEST. The flight with SNBrussels airline was cancelled at 0538 (already checked in at that moment), without giving a reason. We were transferred to another flight going to Frankfurt at 1120. (5 hours waiting time) This flight departed late (no reason given) so we missed our connecting flight in Frankfurt to Mykonos. In Frankfurt we were told to visit the service desk; stood in line for over 3 hours. We got transferred to another flight, going to Stuttgart at 2205 (15hours later than original departing time!!!). Because Stuttgart airport has no Lufthansa personnel, the service desk in Frankfurt could not arrange an hotel because our flight from Stuttgart to Mykonos would depart at 0550. (Arrival Stuttgart at 2330; due to late departure) Ground staff in Stuttgart arranged an hotel at midnight; we had to search the airport to find the ground staff since everything was closed. (Very bad service from Lufthansa!!) At 0550 we left with Eurowings flight to Mykonos to arrive at 0935 (EEST). The standard of service with Eurowings is different from the standard of service that SNBrussels or Lufthansa offers; no breakfast or drinks offered. Upon arrival our luggage was not transported with us. Our luggage was still in Brussels!!! After 6 days holidays we still do not have our luggage. Very bad communication from Lufthansa and SNBrussels. Only reachable through callcenter which cannot help us; no other means of communication possible.

we were told that the flight was cancelled the same day we were due to fly

We had a flight at 1 pm .we set in the plane and then we have to leave the plane .at 6 pm we can border again

after boarding, we had to wait 1 hour in the aircraft due to a technical problem (maybe engine or ventilation system). The cabin smelled really bad (burned engine). Then we had to deboard and wait at the departure gate for a new aircraft without any notice before

I received a message saying that my flight was changed from the 28 September 2021 to 29 September 2021 that was all.

While receiving my boarding passes at Barcelona airport for my return flight Barcelona - Yerevan, I was informed that in order to fly to Armenia I need to take a PCR test before departure. It takes 2 hours to get the fast PCR test result and it wouldn't be ready for my flight as I was informed about this when i was just to get my boarding passes. However, both according to Armenian legislation and according to an application to Lufthansa airline site passengers who do not have PCR test or who have not passed the full vaccination can take the test UPON arrival in Armenia. I did not find any information on the airline's website about mandatory testing before arrival. No test was needed for the transit flight of Brussels either, just a form. Accordingly, due to the incompetent work of the airline employees I was denied boarding and lost my flight. I managed to change my tickets for 25.09.2021 for additional 75 Euro and due to which I lost working days and money for the PCR test, rebooking tickets, hotel and transfer to the airport - hotel - airport.

On the 01 April 2021 my flight from Douala to Brussel was delayed and later cancelled after a very long wait at the airport i was informed to return the following day the 02 April for another flight .

We were in the flight for about 3 hours, We were told it has to do with documentations.

Flight was delayed taking off from FNA and due to time lost from taking a passenger off the plane.

My flight was delayed by 3hours and then subsequently cancelled. The airline offered me a hotel for 3nights prior to my next flight which was scheduled 3 days later and I incurred extra costs by paying for taxis back home and back again at the airport. I had to get another Covid test done and was classed as a no show at the hotel of my destination.

The bank is taking care of the refund and in the meantime I was given a chargeback from the bank on my account

Boarding pass 0822XXXXX02 stefan roosen seat 16c. You will find a reservation as well in françoise vandonink. Seat 18c. This turned out to be a 5h+ delay so we would like to file for damages & compensation. Our prepaid train tickets have been forfaited as well because the plane arrived after any possible connection available. The late night ride home with cab company should be compensated as well. We l try to obtain an invoice trough travel agency. In venice we received a 4 euro voucher for a drink. With this kind of delay they should have provided at least unlimited acces to bottled water, which was not the case, as well as a meal. A mignonette chocolate on the flight does not cover this. No explicatory comments of hosts or hostesses about the delay, only the captain of the flight mentioning a 'traffic jam' (5 hours ??) Once settled after boarding we suffered another 35 a 40 min delay because of the lift window

The flight should be departured on 29th January 2020, at 20:40. It was written on information that everything is all rigth, and gate 42 had been named at 19:55. Than 5 minutes later it was cancelled, without any reasons.

My flight (Brussels-Venice) was cancelled on the evening before the departure. Brussels airline did not send me any additional information and I occasionally noticed the cancellation in the app. It took me an (1) hour and 10 minutes of waiting on the phone to get my flight re-routed and re-scheduled, and I arrived in Venice at 21.25 on the 21 May only with another airline. Since my delay was more than 3 hours and the customer service availability was extremely low I think I am entitled to the compensation according to the EU law of air transportation. I claim that 1. there is no link between the ‘extraordinary circumstance (strike)’ and flight cancellation. Other airlines did operate on 21.05.2019 and I was re-routed to another operating airline 2. cancellation could have been avoided, Brussels airline did not take any reasonable measures to avoid cancellation and did not provide any valid explanation to it. 3. The employee of the Brussels airline who gave explanation of the cancellation seems to be working under influence because she explained the 21 May 2019 cancellation with the closure of Belgian air space on 12 February 2019 (please see their explanation). I contacted Belgium Civil Aviation Authority, got an answer: Our reference: PR555774 Dear Madam, We apologise for the delay in our response. However, we wanted to take all elements in consideration before giving our final opinion on this case. In an initial response, the airline informed us that your flight had been canceled following a strike by airport staff in Italy. As, in our opinion, there was a lack of evidence to substantiate this claim, we asked for additional information. The second response from the airline informed us that you had requested the intervention of the consumer mediation service and they informed us they would further handle the case with the mediator. We insisted to receive the additional information requested. The airline finally replied, repeating that the cancellation of the plane was due to a strike in Italy. Up to date, we still did not receive acceptable proof to determine the exact reason for the cancellation of your flight. These email exchanges take time, even though we try to follow up as much as possible the time frames given to airlines to respond and we try to reduce response times as much as possible. Without result after several email exchanges, we are forced at this point to close the case. The airline was advised that, in our opinion, we don't have sufficient evidence that the cancellation of your flight was due to extraordinary circumstances and that we would inform you of this outcome. This is merely a non-binding opinion, based on the information at our disposal. As mentionned before, we can not enforce the payment of a compensation to passengers. You can still take this matter before the competent national court. We advise you to contact a lawyer or legal advisor for further information. We are sorry not to be able to help you further. Yours faithfully, Karin FPS Mobility & Transport Belgian Civil Aviation Authority Strategic Unit –Passengers rights City Atrium (6th floor - locker PAX) - Rue du Progrès 56 B-1210 Brussels

Hello, My flight from BMA to BRU (SN 2310) was delayed by over an hour after boarding due to deicing issues. I missed my connecting flight to AUH (EY 58) in BRU. I was re-booked at BRU to my final destination BLR via an additional layover in Frankfort (FRA) with flight LH 1011 and Mumbai (BOM) with flight AI 124 and finally to BLR with flight AI 603. However, my flight from FRA to BOM (AI 124) was further delayed in air by 85 minutes and I again missed my connecting flight to BLR (AI 603). I was again rebooked to AI 607 from BOM, meaning I had to wait at the airport from 07:40 to 16:10, breakfast and lunch was provided at the airport. According to my initial flight plan, I was supposed to reach BLR at 03:05. With two rebookings, I finally reached my destination at 18:40. To summarize, I missed two connecting flights and was re-booked twice. Both of the delayed flights were departing from EU (SN 2310 from Stockholm and AI 124 from Frankfurt).

There was 3 hours waiting in the airplane in Budapest and altogether more than 4 hours delay. There was no information, no food at all from 12 to 6 pm!!! till Brussels!!! I missed my connecting flight, I missed my job in Birmingham on that day!!!

I don't know exactly what happened, I didn't get that information. My 9:40 AM flight was cancelled, had to wait the whole day but there were no other flights available that day, so I took the train instead.

A strike in Brussels and a technical problem to the truck on the airport, which stuck the airplain on the finger

We were delayed to board with at least an hour without explained circumstances. When boarded we had to wait another two hours in the plane before lifting off because the technical service was unable to clean the wings in time.

Задержали пересадочный рейс SN-501 BRU JFK Brussels airlines Airbus A330-300 1 место багажа *** Брюссель, Бельгия Брюссель 10:35 28 декабря 2018** Регистрация до 09:35** Нью-Йорк, США им. Джона Кеннеди, Терминал 1 13:20 28 декабря 2018** Вылет из Брюсселя в Нью Йорк задержали на 4 часа, прилетели в Нью Йорк с опаданием на 3 часа 55 минут. Должны были прилететь в 13:20 а прилетели в 18:15. Соответственно я не реализовал запланированные дела в этот день.

the plane didn't take off on time from brussels. we took off almost 3 hours late. had to stay a night in belgium airport because we couldn't go to amsterdam as planned (our air bnb was already sleeping)