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RATED 4.5/5 AFTER 28,876 REVIEWS
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Air France Reviews and Ratings

Check 103,066 verified passenger reviews to find out if Air France is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Attentive Cabin Crew
In-flight Entertainment
Comfort in Premium Economy
Quality Food & Beverages

Cons

Inconsistent Customer Service
Frequent Delays
Uncomfortable Economy Seating
Low Value for the Cost

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Air France reviews

3.39

Terrible
(16)
Poor
(13)
Average
(7)
Very Good
(0)
Excellent
(2)

Filip C

Verified | Oct 26, 2026

Boston-Paris
Economy

The reason I missed my connecting f...

The reason I missed my connecting flight was because Air France flight was delayed around two hours into Paris. My original connecting flight from Paris to Boston left on time, while I was still deplaning flight. The two hour delay in flight caused me to get stuck in Paris for over 24 hours unexpectedly. The airline told me to file for reimbursement of expenses after looking for an alternative flight leaving that same day, with no success. I missed a very important service appointment the following day of which I was commissioned to perform at $1,000. That client is not rebooking me due to inconveniencing them.

Boston-Paris
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight delay, you may be owed up to $600 in compensation.

Check your claim here.

Sally N

Verified | Oct 26, 2026

Paris-Newark
Economy

Been treated like complete idiot by...

Been treated like complete idiot by Air France agents on phone. First person hang up on me for my lost luggage case. It’s not only the dellayed flihghts and waiting, but my luggage which is very important. I am sure I would rather go by foot than ever again travel with Air France. Not gonna make it public because it’s isolated case I guess but you guys should deffinitely take care of those who dont deserve to work there.

Paris-Newark
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €1,920 for Baggage problem.

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Flake O

Verified | Oct 26, 2026

Schonefeld-Havana
Economy

My flight leaving from Berlin to Ha...

My flight leaving from Berlin to Havana through Charles de Gaulle was delayed due to a cyber attack that affected BER airport, so instead of leaving at 12:15 and reaching CDG in time for the connection, I missed the connection at 15 in CDG. I was rebooked on another flight for the next day leaving to Madrid with another AirFrance flight, and then an Iberia flight from Madrid to Havana. I reached the final destination 1 day later, on the 21-st of September at 16:50 instead of the 20-th of September at 18:25. AirFrance provided a 15€ food voucher and the overnight stay in Paris.

Schonefeld-Havana
Economy

Comments

Passenger rights expert: That Flight delay might not be a total loss — you could still claim up to $600 in compensation.

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Henry O

Verified | Oct 26, 2026

Rabat-Paris
Economy

I should take the airplane from Rab...

I should take the airplane from Rabat sale They changed the city to Casablanca. then from Casablanca to Paris, it was a day late more than three hours.

Rabat-Paris
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight delay, you may be entitled to up to $600 in compensation.

Want to see if you’re eligible?

Oscar M

Verified | Oct 26, 2026

Leipzig-Nice
Economy

On a trip in August from Leipzig to...

On a trip in August from Leipzig to Nice, my check in luggage did not arrive until 5 days later. I reported it immediately and filed report and so far have reached out 5 times via email only to get back the same email thank you we will check into and sorry for the delay. This was very stressful for 5 days which should have been my vacation, I went and buy clothing, beach stuff, toiletries, etc. everything was in that suitcase for my vacation, when I finally after 5 days got my suitcase back my Apple MacBook was missing! Luckily I had my iPad in my purse. I cannot believe they have not responded to my case. loosing/delayed luggage seems to be the norm now

Leipzig-Nice
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €1,920 compensation for Baggage problem.

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Emma G

Verified | Oct 26, 2026

Boston-Paris
Economy

Airport was closed when we arrived,...

Airport was closed when we arrived, my luggage was taped together when I retrieved it off baggage terminal 1. The zipper was completely ripped and my chargers were gone.there was no one to talk to about the problem.

Boston-Paris
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €1,920 compensation for Baggage problem.

Check your eligibility here.

Larry M

Verified | Oct 26, 2026

Paris-Chicago
Economy

We were not notified of the cancell...

We were not notified of the cancellation. It was by luck that I checked our flight status that our flight was cancelled. No one contacted us or offered any help.

Paris-Chicago
Economy

Comments

Passenger rights expert: Flight cancellation might mean you’re owed up to $600 in compensation.

Find out if you can make a claim now.

Donald Boris T

Verified | Oct 3, 2026

Washington-Douala
Economy
Claim escalated to airline

Flight delay

I had a very bad experience with Air France. I missed my flight to Cameroon from Roissy-Charles de Gaulle Airport, and the fault was not actually mine. They made me pay an extra 600 euros for my return flight to Cameroon. They claimed my son wasn't on the same flight as me, even though that wasn't true; when I bought the tickets, it was to travel together with my 9-year-old son.

Washington-Douala
Economy
Claim escalated to airline

Colette O

Verified | Sep 21, 2026

Boston-Florence
Economy

Denied boarding

Thé assistance was unfriendly and Tardy. Thé buses to take us to the terminal late and needing 3.buses for all passengers making my connection inattainable as I was on the third bus.

Boston-Florence
Economy

Maridel L

Verified | Jul 22, 2026

Paris-Florence
Economy

Flight delay

I didn’t like that they made the person sitting at the window seat open the window shutters before takeoff and landing. It was too bright!

Paris-Florence
Economy

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Air France Ratings

All-time Rating & Reviews

Average Star Rating

3.39

Total Reviews count

103066

Review Sites Distribution

AirAdvisor
3.39
103066 (100%)
TripAdvisor
3
37868 (36.8%)
Google
3.59
18618 (18.1%)
Trustedshops
4.31
14145 (13.7%)

Flight Radar
4.1
11440 (11.1%)
FlightReport
3.8
7201 (7%)
TrustPilot
1.4
5521 (5.4%)
AvisVerifies
4.3
2359 (2.3%)
Kayak
3.75
1651 (1.6%)
Mouthshut
1.85
912 (0.9%)
Airlines-Inform
3.02
864 (0.8%)
eSky
4
575 (0.6%)
Consumer Affairs
1.2
446 (0.4%)
Trustindex
0.8
373 (0.4%)
Yelp
1.7
279 (0.3%)
PissedConsumer
1.6
184 (0.2%)
Airline Ratings
2.6
136 (0.1%)
Productreview
1.4
42 (0%)
SiteJabber
2.7
11 (0%)
Hellopeter
1
10 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.39

103066

3/5 overall

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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
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Air France Reviews and Ratings

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