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Air France Reviews and Ratings

Check 103,066 verified passenger reviews to find out if Air France is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Attentive Cabin Crew
In-flight Entertainment
Comfort in Premium Economy
Quality Food & Beverages

Cons

Inconsistent Customer Service
Frequent Delays
Uncomfortable Economy Seating
Low Value for the Cost

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Air France reviews

3.39

Terrible
(16)
Poor
(13)
Average
(7)
Very Good
(0)
Excellent
(2)

Amilie B

Verified | Mar 19, 2025

Paris-Doha
Economy

Flight was delayed due to...

Flight was delayed due to operational reasons with less than 48 hours notice. Added delay of 12 hours in France and 14 hours in Cairo. Total amount of time added to trip was 26 hours. Was given hotel room voucher for one night stay at airport hotel. Did not retain the voucher. Seat upgrades were paid for also and not upheld.

Paris-Doha
Economy

Caley

Verified | Jan 27, 2025

Albany-Heraklion
Economy

Will never give you your promised refund!!! Avoid!!

I have been treated extremely poorly and have been waiting months for a promised refund which I have yet to receive. Will never be flying with them again. Avoid at all costs!! I had to speak on the phone with their customer service multiple times and have been promised a refund every time which I have not gotten.

Albany-Heraklion
Economy

Basile B

Verified | Nov 21, 2024

Paris-Lyon
Economy

The flight was supposed to...

The flight was supposed to be at 10:40 and the delay lasted until past 3:00, but I had a business appointment at around 6:00 PM that costed more than $3000 for me.

Paris-Lyon
Economy

Olivia G

Verified | Sep 26, 2024

Athens-Boston
Economy

Because the Athenian flight was delayed...

Because the Athenian flight was delayed by 35 minutes, we missed our connection in Paris, as the gates had already closed when we had left the plane (6:30pm). We were told by airport staff one needs minimum one hour to change flights to the International CDG terminal from the European Terminal where we had landed. (We had 15 minutes at that point to make it to an already closed gate, as the next Paris/Boston leg was supposed to leave at 6:45pm) . Throughout Airline staff told us there was nothing to worry about until we left the plane when the assistance person said. "It is finished," meaning it was useless to try to make the gate as it had closed. We then spent hours changing our flight to the next day and waiting for an assistance shuttle to take us to a local hotel, which never came, so we paid for a taxi there. I walk with a cane and my mother is 86 years old. Air France did pay for the hotel and gave us a voucher for dinner and breakfast.

Athens-Boston
Economy

Andries

Verified | Sep 17, 2024

Athens-Paris
Economy

We originally were supposed...

We originally were supposed to take off at 18:55pm (6:55 pm) on the 25th out of Athens international airport. Throughout the day of, we had received emails that the flight was delayed and would now be departing until 20:10 (8:10). We then received later an additional email that their was another delay the new departure time was 21:30 (9:30) lastly the delay went to 22:45 (10:45). Once we were finally on the plane we then had another delay as we sat inside the aircraft and did not officially take off until 12:43 am.

Athens-Paris
Economy

Patricia

Verified | Sep 17, 2024

Miami-Paris
Economy

Our flight from Miami to Paris...

Our flight from Miami to Paris was delayed by more than three hours, which caused us to miss our connecting flight from Paris to Tel Aviv. As a result, AirFrance rebooked us on a flight the following day, and we arrived in Tel Aviv over almost 29 hours later than originally scheduled. This delay caused us to miss two full days of work, one due to the missed connection and the second due to the late-night arrival. While AirFrance provided accommodation at an airport hotel, the quality of the hotel (Eklo Paris Roissy CDG Airport Hotel) was subpar. The room was extremely cramped, with barely enough space for the baby crib, and there was a persistent unpleasant odor in the bathroom. Unfortunately, we were informed that no alternate rooms were available due to full occupancy. This delay and the resulting disruption caused significant inconvenience and stress, especially as we were traveling with a baby.

Miami-Paris
Economy

Steven

Verified | Sep 17, 2024

Paris-San Francisco
Economy

They just gave us a voucher...

They just gave us a voucher 11$ for everyone, we supposed to be in san francisco at 13:00 pm but we arrived at 8:30 pm because of the delay that happen in Tunis we missed our flight and my Children were very tired due to the long travel hours.

Paris-San Francisco
Economy

Coralie

Verified | Sep 16, 2024

Brussels-Washington
Economy

We arrived at 21:50...

We arrived at 21:50, which was an alarming 3 hours and 25 minutes later than the scheduled arrival time of 18:15. Throughout this extended wait, the airline failed to provide any information regarding the cause of the delay, leaving passengers in a state of uncertainty. While I appreciate the €11 voucher offered for food in the terminal, it does not begin to compensate for the disruption caused by this incident. The delay resulted in my missing a crucial reunion with a close friend and shortened my holiday, adding further disappointment to an already frustrating situation. The lack of communication from the airline exacerbated my emotional distress and anxiety during this ordeal. I strongly believe that passengers deserve timely updates and support during such disruptions, and the absence of these contributed to a deeply unsatisfactory experience.

Brussels-Washington
Economy

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Air France Ratings

All-time Rating & Reviews

Average Star Rating

3.39

Total Reviews count

103066

Review Sites Distribution

AirAdvisor
3.39
103066 (100%)
TripAdvisor
3
37868 (36.8%)
Google
3.59
18618 (18.1%)
Trustedshops
4.31
14145 (13.7%)

Flight Radar
4.1
11440 (11.1%)
FlightReport
3.8
7201 (7%)
TrustPilot
1.4
5521 (5.4%)
AvisVerifies
4.3
2359 (2.3%)
Kayak
3.75
1651 (1.6%)
Mouthshut
1.85
912 (0.9%)
Airlines-Inform
3.02
864 (0.8%)
eSky
4
575 (0.6%)
Consumer Affairs
1.2
446 (0.4%)
Trustindex
0.8
373 (0.4%)
Yelp
1.7
279 (0.3%)
PissedConsumer
1.6
184 (0.2%)
Airline Ratings
2.6
136 (0.1%)
Productreview
1.4
42 (0%)
SiteJabber
2.7
11 (0%)
Hellopeter
1
10 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
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Cleanliness
Customer service
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Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.39

103066

3/5 overall

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Air France Reviews and Ratings

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